Airtel Complaints & Reviews

This complaint is against Airtel India - Delhi

My Account No 14562554
Phone No[protected]

- This phone was installed three months back.
- At that time I requested for the number change
- The number was changed two times by their own, without giving any information to me,
- At last the no of my choice was allotted but that too was not informed.
- For last two months or so I am not able to use this Phone, because whenever this no is dialled it gives a message like "This airtel no is temporarily out of service"
- I have been complaining to the Call Centre number on regular intervals on the nos 121 or 4012345. But the problem is as it is till date.
- On 26-06-09 I called the customer care and talked with Ms. DISHA. She assured me that within 24 hrs this will be done on the priority basis. The ticket No allotted to me was 21311628
- On 27-06-09 I again called the Customer care and talked with some executive. She transferred the call to Floor Super visor Mr Saurabh.
- I requested him to issue me the last three month statement of my conversation with customer care thru email. He straight way refused and given me the no of Nodal Incharge Mr. Raj Kishore[protected]
- And on this number nobody picks the phone or most of the time it is busy.

We have been facing network connectivity issues for the last 2 years. Eventhough the place is very close to Electronic City - The IT HUB, in Bangalore, the signal strength is pathetic. Most of the times, signal is not available, even when its available, we will not be able to make or recieve calls. Vodafone and BSNL are working perfectly fine. We have nearly 20 of our close colleagues staying nearby and are planning to shift the service provider now, frustrated and totally demoralised. I have been with Airtel for the last 5 years but now the situation is too pathetic to continue.

Dodda Thogur,
Electronic City,
Bangalore - 560100.

Hi

I had an Airtel connection that was taken in August or September 2005 in Delhi. I was a loyal customer and paid all the bills on time and used the services. However, in February 2009, I was not in a situation to pay the bill due to some bad financial situations. Hence, I requested for a settlement which finally happened on 18th May 2009 when an executive named Nitin called me from Airtel and said that he is calling from Airtel's Legal Department. He, after negotiation agreed that the settlement can be done for 10, 000 out of which I was told to pay 8, 000/- on the same date that he called and rest with in a month’s time. I agreed to this settlement and went ahead to pay the 8, 000/- at an Airtel outlet, Mahim Branch in Mumbai, as I shifted to Mumbai in April 2009. The executive confirmed that he will send the NOC letter via email to the branch manager at the same branch and I can take a print out from there, which will be enough for to confirm the settlement. Once I ave the receipt of the rest of 2, 000/-, the airtel will settle my account as Full and Final.

When I reached there, I got to know that the Mahim Branch do not have online payment policy so that Delhi branch could receive the payment the same day. On telling this to the agent who had called me, I was told to make the payment and take the normal receipt and he assured me that he will send the NOC to my email address. Being Airtel a big and valued company, I trusted the executive and made the payment of 8, 000 rupees and took the receipt. When I reached back and checked my email, there was no email from Airtel so I called the executive but he did not take my call. Onward that, he started ignoring my calls. Finally I got to speak to him after couple of days when he said that he could not take my calls as he was busy with work and is sending me the NOC right than. I was on my computer to check that but when after an hour also did not get the email, I called him again and he again stopped taking my calls.

Since he was not taking my calls, I sent him an SMS to send me the NOC on priority or at least call me and inform me the reason of delay, which he did not bother to do.

I than had to call Airtel’s Nodal Department where I spoke to Prabhjot, the Nodal Officer, for more than an hour and narrated the entire story to her. She took the number of the executive and spoke to him. She was told by the executive that he never committed me for 10, 000/- but for 14, 000/-. Prabhjot also informed the executive to take my calls, which he did when I was asked by Prabhjot to call him being herself on conference. I tried the executive number and he answered the call but he out rightly on my face denied the fact that he agreed to 10, 000 and said that he did not agree to 10, 000 but 14, 000 for the settlement. I was pretty sure about it as by that time this executive was already knew that this case has reached Nodal Department and Prabhjot had already spoken to him.

I before making the call to the executive had told Prabhjot that since you have already spoken to him, he will not agree to what he did. Prabhjot, the Nodal Officer was convinced with my facts and agreed that she will look into the matter and will get back to me. I also requested her to pull out those calls which were made to me by that executive Nitin and listen to what he had committed me. Prabhjot said that calls cant be pulled but she will see what best she can do for me.

She also said that if she fails to call me within 2 days, I shall call her to check which I did but it was hard to contact Airtel’s Nodal number and most of the time it does not get connected. After 48 hours when I tried Nodal’s number, it was disconnecting the call within 1 second… I had to pay for those calls but I was not able to speak to anyone. I failed to get in touch with anyone than and neither I was called by anyone from the Nodal department.

NOTE: I was informed later that the executive who had called me was not from Airtel Legal Department but from some collection Department or Agency.

I, today on 27th June 2009 received a call from a man called Sameer who informed me that he is Airtel’s Legal Counselor and has a case against my Airtel number. He said that if I will not make the rest of the payment today, the case will go legal and I will have to attend the case hearings. Firstly, I was not unable to believe that he is from legal department. Still, I told him whatever happened to me against which he did not show any interest and said that he can’t do anything about whatever was promised to me by someone else. I asked him that since you are Airtel’s Legal Counselor, can you tell me the way to find out what I should do when someone from Airtel makes a false commitment. He said that since you did not pay the bill, the executive might have lied to you and would have made a false commitment that the bill can be settled for 10, 000/-, which is practically impossible. He would have wanted to make you pay whatever you were ready for. I said that if this settlement was impossible, the executive should have told me that and would have given me the correct amount of settlement. The Airtel’s Legal Counselor Sameer said that the executive would have made a false commitment to get the money out of me.

Kindly suggest what I can do in this regard as I was assured by Airtel that the settlement can be done for 10, 000/- which I agreed to and made a payment of 8, 000/- but did not get any NOC. Airtel’s Nodal Department is also not contactable today being Saturday. I wanted to find out if Nodal Department has done something on my case but the Airtel’s Legal Counselor Sameer says that I have to make the payment today itself. I don’t even believe that he is actually from the Legal Department.

I have been cheated as, an Airtel employee made a FALSE COMMITMENT to me and since I trusted the big brand name AIRTEL, I agreed to make the payment. Never thought in my life that such a big name can cheat their customers by making false commitments. I want to know how can I ask them to check the calls in which the executive made the commitment of 10, 000/- so that I can pay rest 2, 000/- and get the NOC letter and get over the matter.

Waiting for your reply eagerly.

Thanks in anticipation.

Warm regards!

Mukta Khandelwal
M: +91 [protected]
Email: m.[protected]@gmail.com, [protected]@yahoo.co.in

I requested for safe custody of my mobile number [protected], a post paid connection, 0n 6th may'09 as i was on tour to USA for 8 to 12 weeks. I left for USA on 6th late night from Bangalore and returned to Bangalore on 24th June'09. I went on the same day to airtel centre at N.R.Colony to resume my mobile connection. The centre informed that the mobile is migrated to prepaid and not safe custody. There was also message in the mobile to recharge the phone. For no fault of mine, i am in to this position and i even requested airtel to resume my post paid service. Their response is not satisfactory

Sir, I have purchased a SIM card No.-[protected] from a retailor(BanadurgaCommunications, At-Phul-nakhara, Dist- Cutack, Orissa) in December-2006. Ihaveslso submitted my all the documents when I purchase the SIM.Now I want a duplicate SIMcard, when I inquire your Airtel office that the SIM is not my name . So, what can I do now? Pl. kindly change the ownership of my Sim.

Youra
Biswaranjan Dash....

My name is sathya prasad k.s. I had booked a airtel dth through vriti infocom ltd. I never new about this company earlier. I had shown interest in one of the websites for airtel dth. A person called me on my mobile from vriti infocom ltd and asked me about my entry inthe internet. Then he was with me on line till I transfered the money from my internet bank account. In the mean time he assured me of Airtel connection within 48 hrs. I also asked him about the local people not happy about the delay in airtel dth services. He explained it is because of the less commission given by airtel to the dth dealers. Anyway the dth was booked and it is the 4th day and I am still waiting for the dth. I was forced to call vriti number ( which is a long distance call to me) several times.Today in the morning one mR. tHOUFEEQ ATTENDED THE CALL AND REGRETTED MY SECRET ACTIVATION NUMBER IS SENT THROUGH SOME CURRIER SERVICE, WHICH DOES NOT HAVE SERVICE IN MY AREA!!! AND HE ALSO SAID THAT THE CURRIER WILL BE BACK IN THE EVENING AND HE WILL CALL ME BACK. so far nothing has happened. Most of the times my call is not attended. Today I was astonished to see several comlaints about the services provided by the same organization. I feel such irresponsible companies should never be given an opportunity to TROUBLE PEOPLE. IF THEY FAIL TO KEEP UP THEIR WORDS IT IS BETTER THEY QUIT AND MAKE WAY TO PEOPLE WHO DO WHAT THEY SAY.

SATHYA PRASAD K.S.

Dear SIR,

WE HAVE 36 AIRTEL CONNECTIONS IN THE NAME OF OUR COMPANY. FROM 15.07.2008 WE CHANGED TO THEIR PLAN WHICH WAS AS BELOW. THEY ASKED US TO PAY RS. 1495/- AGAINST EACH PHONE AS 2 YEARS ADVANCE RENTAL FOR 2 YRS. WE PAID RS. 1495/- AGAINST EACH OF OUR PHONE AS ADVANCE RENTAL. ACCORDING TO THIS PLAN, CHARGES WOULD HAVE BEEN AS FOLLOWS:

CLIP CHARGE FOC

LOCAL CALLS
CUG 500 MIN. FREE. AFTER THAT10 P
A 2 A .50 P
A 2 OM .50 P
A 2 L .50 P

STD CALLS

A 2 A 1 RS.
A 2 OM 1 RS.
A 2 LL 1 RS.

ROAMING CHARGES

INCOMING 1 RS.
OUTGOING 1.50 RS.

BUT WE STARTED RECEIVING THE BILLS WITH CHARGE STD RS.1.50, MONTHLY RENT RS.298 & RS.30, CUG RENTAL RS.30/-. Means after paying Rs. 1495 against each phone as advance rental which was duly charged in our bills, they are charging monthly rental and all the above charges from July 2008.

We have talked to them at least 500 times. Sent them at least 100 meassages. Their senior Executives to the Level of Managers have visited our offices at least 10 times. They collect documents and confirmed that it will be done in the next bills but we are receiving all our bills with same old problems even after one year.

We are still maintaining our Loyality with Airtel considering that these will be corrected and we deposit all our payments well on time after deducting the rental amount being charged by them. Then instead of correcting the bills, they have started putting penalities for not paying the Rental amount of Rs. 298. We are paying all our useage charges well on time throughout this period and for all bills.

Ms. ILA, Mr. Prashant Dua & Ms. Vinkee are handling our case from July 2008 and all of them have visited many times our office to verify all records.

We were not able to come out of the above problem, we landed in another problem because of Mr. Prashant Dua, Busines Manager of Bharti Airtel Ltd.

We received our Total bills of about 37, 000/= for all phones to be paid till 23rd May’09. Mr. Prashant Dua confirmed in one of his messages that we can adjust 14, 000/ and deposit balance money as a single cheque and it will be adjusted against all our bills. We immediately deposited Rs. 23, 000/= as single cheque along with a letter giving details of all our phone nos. to be credited in individual account well before 23rd May. Their representative came within 15 minutes to our office to collect the cheque and was debited to our account within 2 days by our Bank. But they did not credit even a single Ruppee of that into any of our account. So, the outgoing calls of many of our Managers got disconnected because of this. They are getting the impression that our company (Unicorn) is in bad financial condition that we are not able to pay Mobile bills. But they do not know that It is because of the highly unprofessional and inefficient managers of Airtel, who are not performing their duties properly. I do not know whether it is because of poor staff kept by Mr. Sunil Mittal or his intention to cheat customers like this. As it is we were facing problems of Over billing since July 2008 now this another problem has come where we have paid all the bills on time and still our Managers are getting the message of disconnections because of non payment of bills.

- We have received our bills of this month where no old corrections has been done.
- Credit of Rs. 23, 000/= has not been adjusted.
- Penality has been imposed for non payment of bills.
- Phones of our managers are being disconnected even after all payments have been done.

We don’t know what to do now? If any one of you can help us in this matter, please help.

List of Our 36 connections are mention below :

[protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected].

With Best Regards,

Bhawna Ahuja

For Unicorn DenMart Ltd
3, Local Shopping Center, MOR Land
Near J Block, DDA Market, New Rajinder Nagar
New Delhi- 110060.
Ph.:[protected],
Fax:[protected].


cc. All Senior Managers of Airtel
cc. Telecom Regulatory Authority of India
cc. Secretary and Senior Officers of Ministry of Telecommunication
cc. Office of PMO
cc. The Hindustan Times / The Times of India / NDTV / TV Today / INDIA TV / ZEE TV / STAR TV

airtel forces me to write this complaint. i had airtel broadband connection last year. due to wrong information given by airtel customer care executive, my connecton was not disconnected even i mailed thr request to airtel head office in chandigarh. then i started recieving calls on calls to pay the bill. when i recognised the problem, i went to airtel head office, submit my complaint and again request for disconnection. but nothing happened. then they started calling my landlord to pay the bill. again i went to chandigarh, pay the said last bill of rs 615 and collected the letter on company's letter head. but still at presesnt i am recieving calls from airtel and today i recieved call from delhi court. this is really poor and am shocked that so called big co. has such a poor communication channel.

Hi

This is to complaint Airtel Digital TV in the month of Jun 2009. I was given a Airtel Digital TV Recharge Voucher worth Rs. 250( Serial No.[protected]) and cust. id ([protected]) by the dealer which on recharging turned out to be an invalid recharge voucher. I was told by the dealer to lodge a complaint for this AIRTEL but customer care service very poor.

Kindly look into the matter and take necessary steps.My contact number is [protected]

my handset is BLUE-760X. i have recharge my mobile with one month free surfing plan but i am not receiving mobile office setting. with saying that it is not gprs enabled. so pls send me gprs setting as soon as possible.

Hi,

I am working with Oracle Financial Services, Pune.
I am using post paid Coorporate User Group(CUG) Airtel connection.

With in my company Airtel is running two plans. I want my plan changed to my current plan to other cheaper plan which suit my usage. But inspite to writing emails many time and visiting Airtel Relationship store, they are not changing my bill plan due to which i am forced to may extra monthly bill.

Please look into the issue.
Kindly let me know if any more details are required

Laval Magan
[protected]
laval.[protected]@oracle.com

AS I PURCSHED MY SIM CARD IN OCTOBER 2008.IT WAS WORKING AND HAD VALIDTY OF ONE YEAR.BUT WHEN I USED THAT SIM CARD IN JULY 2009, I RECHARGED MY PREPAID SIM CARD WITH 175 RS/- IT WAS RECHARGED N I WAS ABLE TO DO CALL.BUT ON NEXT DAY ITS SERVICE IS BEING BLOCKED DUE TO NO REASON.WHEN I CONTACTED AIRTEL MUMBAI THEY ARE TELLIN ME THAT IT IS BLOCKED AS I HAD NOT USED IT THOUGH THERE IS VALIDITY. NOW PLZ HELP ME IN THIS MY CONTACT IS [protected]

From past 1+ year I am using airtel broadband connection and in my surprise suddenly from past 3 months monthly bills has jumped to 2 to 3 times whereas my internet usage is constant. And I started getting lot call from Airtel to change my existing plan to higher plans with reasons that my usage has been increased. Also I heard same issue from my friends/colleagues. So I suspect they are manipulating billing to force us to upgrade to their higher planes (dirty business tricks).

Few years back we subscribed Airtel fixed line connection[protected], in the month of november 2008 we thought o[censored]nsubscribing Airtel connection so we placed a request a request of disconnecting our services on customer services number so we were informed that it would be disconnected, few days back when I called up to heck the status they told me its been disconnected so I asked the executive that "How can I talk to you when Line is already disconnected" instead of answering my question this fellow disconnected my call, then a week later I visited Airtel noida office I explained him whole situation he convinced me that your line will be disconnected just pay your last bill so I did as I was told to do so, but a month later I again recieved a bill and I again visited Airtel noida office then I was informed that actually we have disconnected your broadband service which I never subscribed for because I don't have any system at my place and I was surprised with the answer so scolded him him badly, the fellow again told me that this time it would be done and I trusted that fellow which was biggest blunder of my life . Next month I again recieved a bill this time I have Decided that I am not goin to pay any bill until and unless my line line gets disconnected, on 10th of may a lady called Reena singh called me up she told me that she is calling from court lady misbehaved with my mother and also misbehaved with me and my sister, my landlord which is not acceptable she told me that if I 'm going to pay last 515 Rs I'm not going to recieve any calls and line will be disconnected and she gave us number which was later found to be a fake number now I have again recieved a bill and again these guys have started calling us, Its a kind of mental torture for us because we compelled to pay bill for a service which we have not been using from months now please save us from this mental harassement

DEAR SIR,

I HAVE PURCHASED A DTH CONNECTION OF AIRTEL DIGITAL TV ON 06.06.09 FOR MY RESIDENSE 61, VALLABH NAGAR, PIPLANI, B.H.E.L., KHAJURI KALAN, BHOPAL(M.P.) - 462021. I HAVE PURCHASED PACKAGE OF Rs.2600.00 FROM DTH GALLERY, M.P.NAGAR, BHOPAL(M.P.). DEALER HAS GIVEN ME A VOUCHER OF Rs.2000.00 SAYING THAT AFTER INSTALLATION YOU CAN RECHARGE THIS RS.2000.00 & THEY CAN RECHARGE BALANCE Rs.600.00 FROM THEIR END. AFTER INSALLATION, I HAVE RECHARGED Rs.2000.00 VOUCHERS BUT THYE SAME WAS NOT RECHARGED. AFTER COMPLAINING TO DEALER IT WAS RECHARGED AFTER 2 DAYS. DEALER HAS RECHARGED Rs.600.00(2 VOUCHERS OF Rs.300.00 EACH) FROM THEIR END BUT THE SAME WAS REVESED BY THE COMPANY ON 15.06.09. AFTER COMPLAINING TO THE COMPANIES TOLL-FREE NO.[protected] THEY HAVE GIVEN ME THE COMPAINT NO.774731. AFTER 2-3 DAYS THEY HAVE SENT ME THE MESSAGE THAT YOUR PROBLEM IS RESOLLVED BUT THE PROBLEM WAS AS IT IS. ON 15.06.09 THEY THE DISCONNECTED MY CONNECTION SAYING THAT YOUR BALANCE IS IN NEGETIVE. I HAVE COMPLAINT ONCE AGAIN ON 16.06.09 & THEN THEY HAVE GIVEN ME THE COMPLAINT NO.788459 SAYING THAT YOUR PROBLEM WILL BE SOLVED IN 24 HOURS. THEY HAVE GIVEN ME A MAIL ADDRESS SAYING THAT YOU CAN SCAN THE 2 VOUCHERS OF Rs.300.00 WHICH DEALER HAS RECHARGED FROM THEIR END & SEND TO MAIL ADDRESS ravikant.[protected]@airtel.in I HAVE SEND THE MAIL ALSO ON 23.06.09 BUT TILL DATE I HAVE NOT RECD ANY REPLY FROM THEIR END. KINDLY ADVICE & DO THE NEEDFUL.

As i am the customer of Airtel .. and i am using gprs service .. on 14feb 2009 i was not able to use my service even paying charges .. and on 24 feb 2009 too i paid for one month gprs charges i paid full money .. but no response came .. each time when i call to customer care they just make FOOL to me asking for another 24 hour .. i have called them nearly 50 + times .. but no action has been taken ... i want some very strict action should be taken against Airtel ...

thanking you

hi,

Mobile number [protected]
Name: Manish Verma

i am using airtel services from last one year...the last saturday i do my cell recharge with 502 easy with Trans id[protected] valid for one month for GPRS service..before this i am using on daily basis rs. 25 per day recharge.when i got the recharge of 502 ..due to wrong information provided by customer care my Monthly GPRS service will get de-activated. and from last six days they are not going to response me and now today on[protected] my customare call will be deactivated..now i cannot call to customer care...thay also barred my calls to customer care...

i hope this problem will get resolve asap

from airtel number [protected] some one talked very Abusely to my fiance in surat with the extrem bad thing that would heart the life badly so i am very tense about it so m requesting you to give me full
Detail of this number

We are using the mobile line no.[protected] for such a long time. We have shifted and we have given the change address request to the airtel. But getting change of address proof will get delayed for some time. Now, the airtel has barred my outgoing and incoming calls. we are very much annoyed this kind of service provided by airtel. In this regard i have mailed to the apellet officer/Nodal officer/Ombudsman, but no response from them. we have made so many calls to customer care also. some CC Executives are telling it can be activated and some cc executives are replying as it cannot be activated. Is it means if any of the customer changing the address/shifting they should not use airtel further?

Please take up the matter and do the needful.

I am a foreign national who lives in Rajat Vihar, Sector 62, NOIDA. I had contacted the nearest Airtel showroom for a broadband connection. So a guy named Akil came to my house and took 1500 rupees for connection fees and gave me the receipt, about 5 weeks ago. Since then I contacted him few times and he told me that since there is no available free connection from the existing router broadband could not be provided to me as for a single person a new router can not be placed. So either I will have to wait for a connection to free up or for more people from that area to request so as to put a new router. However, I opted for my money back and he told me that he will initiate the process and within two weeks I will get the cheque. Then after I called him after two weeks only to know that the thing is under process. Now in total more than 5 weeks have elapsed and I am still waiting for the cheque. Yesterday when I called him he gave me this number: [protected] and told me that his senior, a lady named Sujata will be at this number and she will be able to help me out. I have tried at least 10 times on this number but no one picks up. I guess I have no other way than to drag Mr. Akil and Airtel to consumer court to get my money back and for all the mental tension I have been through.