[Resolved]  Airtel — Atrocious customer service from Airtel call center

This is with regards to the mail mentioned below and the my harrasement at the hands of Airtel. I've asked Airtel to stop my connections since day 1 of taking them but I'm still receiving bills and phone calls on my home number for payment of the same. They never speak to me directly even though they have my Vodafone number but to people at my home.

I've never activated the number, I've not even taken the sim card out of the envelope but I'm still getting bills. The number on the bill is [protected]. They never did my verification at the time of taking the sim card. They met my dad and said they would be back to verify me, but they never did.

I've spoken to 3 executives, including a senior named Anil and he had promised me that the connection would be cancelled. I'm not paying for a service that I've never used from day one. Below is the mail I'd sent to them and to some newspapers. But till date no relief.

Please help me!


[protected][protected][protected][protected]
From: Sheldon Coutinho [mailto:sheldon.[protected]@trent-tata.com]
Sent: Thursday, November 29, 2007 10:43 AM
To: '[protected]@indiatimes.com'
Cc: '[protected]@airtelindia.com'
Subject: Subject: Atrocious customer service from Airtel call center


Dear "to whomsoever it may concern"

This is with regards to terrible customer service that I have been the victim of at the hand of Airtel customer service. I've been the customer of Vodafone for the past couple of years and was thinking of changing over to Airtel after being led on by a couple of Airtel marketeers.

On Sunday 25th, I was approached by two individuals from Appco Marketing (who claim to the sole marketeers for Airtel) who were selling Airtel connections. After much ado, I took two connections from them, one was a triple 3 connection and the other was a Hotline plan. The Hotline number was a free number to which I could make or receive free calls from my primary Airtel number. Sort of like a family number. I have a similar setup with Vodafone with a key difference being that I could make calls to the Hotline number even if I was in Goa (as claimed by the people from Appco). I decided to take the connections and paid two cheques of 599 each as refundable deposit.

However, I was not convinced about the free calling from Goa and so I checked out the Airtel website. However, I found no information about the Hotline number. I called on call center number and when I went through the options, I got a "This number doesn't exist" message. I tried various combinations of options and finally got a customer service rep called "Kiran". He told me to call up another dept. I told him that I had tried and couldn't get through and that I just need the above mentioned clarification. He told me that I would be charged for calling on the Hotline number as per std rates! I was shocked but before I could react I was disconnected. I called up again and I was disconnected immediately after being answered. This happened twice before I actually had to beg the rep to let me remain online. I had recognized the voice and it was Kiran each time. Apparently he seemed the only person taking calls that evening.

This time I asked him to put his superior online. In quite a menacing voice he said that his TL would say the same thing. Finally completely frustrated, I told him that I will cancel the service immediately, he actually had the audacity to tell me to "go ahead and cancel them"!

I've already spoken to the people at Appco and I've told that I've "stopped cheque" the cheques I have given them and told them to take back the sim cards. The person at Appco, Yogita had the audacity to tell me that one customer will not affect their business. They should learn a lesson from Vodafone who were literally begging me to stay after I called them up and told them that I was switching to Airtel.

I am very upset and frustrated with the customer service at Airtel. I've worked at a call center too some years ago and I've never heard of such rudeness. I'm only sending this mail so that others can be warned of what might happen.

Sincerely,

Sheldon Coutinho (Vodafone customer)
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Aug 13, 2020
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AirTel — high tariff

my number is [protected] my plan is 398 scheme current rates is 50paise but it has been changed to 2 rs each local call so plz make sure that it should run in my current plan

Airtel — bal dead by rs 240

hi,
my name is himanshu meshram i bye a new sim card of airtel on 17-feb-2008 friends card mobile number is [protected]..
in that sim card i got 250 rs talktime and 9 months validity ............................
and make just three call and then activate nop gprs service wher 5 rs daily deducatstion is
there ....but still on 18-feb-2008 on morning my balance is showing 11.84 paisa so approximately
my 240 rs is deductes so bal is ded more than i used.......
when i called up to 121 so no any cse come to help me while calling and three times my call was dissconnected so
i am gfaithfull to you is you see why my bal ded ....... so plz check the detail and do the needfull thanks
himanshu meshram
mo. no.[protected]

Airtel Mobile Pre-paid Connection — Making Fools vis pro-offers

On 24.02.2008 at 19:39 - I got a sms from AIRTEL
"maza lein sare STD calls ka India mein kahi bhi @Re1 mein Sirf Rs31 recharge pe. TariffValidity:30 Days. Scheme ka fayada apko 48 ghanto mein diya jayega."

Yesterday I have called Airtel Care & confirm bout the sms, they replied YES it will only Re1 per minute and then I have recharged by Rs31.

Today I have called a local mobile and they have charged me Re1 per minute, I got confused and called Airtel Care that why the local calls are also be charged the same rate, when my local tariff is 50 paise per minute. They replied me that now every call will be @Re1 only for 30 days, your old tariff has been cancelled and after 30 days your local will be Re1 only and the STD as per the Rate of Rs2.80 per minute.

I argued that this is bad, you are hiding each and every thing in your pro- offers, he replie that they are doing like this only and told me that there will be a limited space for characters and sms will be like this only. I become fool, isnt it. Airtel peoples are cheating like this in every pro - offers.

This is not a faith business, can some one tell me that what should I do now ????? ????? ?????
Respected sir,
i am airtel prepad user.i just to connect the internet through mobile to pc.by usin gprs..i have setting of mobile office.mobile office is activated in mu number.air live run properly...
but by using mobile office as a default its does, t open..
message has written that...subscribe packet data first...what should i do...i have call so many time to costomer care. executive...but they could not solve the problem.
suggest me plz what should i do...?
sir i m from gupta stationery hoshiarpur (pb) my demo no is [protected]. i am use this no. last 7 years (as custmer and a dealer).

i got 25-30 activations per month, this month i have 1 activation because some distribute with my distributor(Unique Enterprises hoshiarpur), i say walia g(our rm), he said i can't help u.

my demo no is swaped (incomeing, outgoing and rechare facility) by my distributor(unique enterprises, hoshiarpur) or rsm (mr. walia) pls active my no. [protected].



with hope

rakesh kumar

(gupta stationers & photostat)

phagwara road, hoshiarpur

other contact no. [protected]
dear sir i am airtel postpaid user and your recovery boy karan in haridwar is using abuse language and fighating with me please call me [protected]
Hi

I also experienced very bad service from Air Tel.

I have taken a life time prepaid sim card from air tel on jun 2007 and used upto dec 2007. After that I went abroad. now i came back try to use but the number was given to somebody else. I asked the help line and they are saying since i did not use for 6 months that number has lost.

REALLY I DID NOT UNDERSTAND THE MEANING OF LIFE TIME CONNECTION FROM AIR TEL.
because my card validity has been end but not come sms for [110]recharge
I have a pre paid life time airtel connection # [protected] which was not in use for sometime.
I intend to use it now.
Please activate the sim card, immediately.

Thanks,
Malay Chatterjee
Sir My mob no is [protected] and i want to activate gprs connection on my number. I have call many times to 121 but there was not any response So Pls kindly activate my GPRS account and subscribe my packet data.
I Paid the bill wrongly to no [protected] Rs 900
But my no is [protected] pL look in matter
"To whomsoever it may concern"

I AM AN AIRTEL SUBSCRIBER SINCE 2006-07. SINCE IT IS A CUG PLAN REGISTERED TO RELIANCE IND. LTD, AND BEING A COMPANY PAID CONNECTION I WAS NEVER BOTHERED ABOUT MY BILLS.

BUT RECENTLY I VE SWITCHED OVER TO SOME OTHER COMPANY AND HENCE I WAS CARRYING THIS NO WITH ME FROM A LONG TIME, RATHER THAN HANDING OVER THE SIM TO RELIANCE BACK I REQUESTED MY OFFICIALS TO LET THE NO WITH ME ONLY AND THE BILLS WILL BE TAKEN CARE BY ME IN FUTURE. IT WAS AGREED BY MY SENIORS AND I DID THE FORMALITIES (AROUND 20 DAYS BACK SINCE THIS MAIL WAS WRITTEN) OF TRANSFERING THE SAME CONNECTION ON MY NAME FROM RELIANCE.

BUT RATHER THAN SHIFTING THE SAME ON MY NAME, AIRTEL DISCONNECTED MY NO ON 27.10.08 i.e. ONE DAY BEFORE DIWALI.

I WENT TO THE AIRTEL CUSTOMER CARE LOCATED AT GANPATI PLAZA JAIPUR AND I WAS SENT BACK SAYING THAT THE SIM HAS BLOCKED DUE TO SOME TECHNICAL ERRORS AND YOU NEED TO GET A NEW SIM ISSUED AND THAT IS TOO POSSILBLE ONCE YOU WILL GET A APPROVAL FROM RELIANCE OFFICIALS (SINCE THE CONNECTION WAS STILL ON RELIANCE’S NAME )

AT THE SAME TIME THE STAFF PRESENT THERE WAS SO RUDE AND UN- PROFESSIONAL WHO WERE ACTUALLY BUSY IN DOING THERE OWN GOSSIPS RATHER THEN HELPING OUT THE CUSTOMERS .

DUE TO DIWALI THE RELIANCE OFFICE WAS CLOSED FOR 4 DAYS AND THERE WAS NO ONE IN THE OFFICE TO DO THE FORMALITIES. I THEN I SPOKE TO FEW OF THE SENIOR OFFICIALS LOOKING AFTER THE CUG CONNECTIONS IN AIRTEL AND RATHER THAN HELPING ME THEY KEEP ON PLAYING FOOL OF ME AND AT LAST THE AIRTEL CONNECT AT GANPATI PLAZA WAS CLOSED FOR ANOTHER 3-4 DAYS (DIWALI Vacations). THEN SOMEHOW I WAS ABLE TO GET A NEW SIM WITH THE HELP OF ONE AIRTEL OFFICIAL BUT AGAIN THAT SIM WAS ALSO THE SAME INACTIVE SIM.

I THAN CALLED UP AT CUSTOMER CARE NO AT AROUND 8 PM IN THE EVENING AND IT WAS TOLD THAT DUE TO NON PAYMENT OF RS 1875 YOUR SIM HAS BEEN BLOCKED. I IMMEDIATELY MADE THE PAYMENT OF RS 2000 TXN ID 19542638
AND AGAIN I CALLED UP AT CUSTOMER CARE TO INFORM THE SAME . I WAS TOLD THAT YOUR SIM WILL BE ACTIVATED IN ANOTHER 4 HOURS, BUT EVEN AFTER CONTINOUS CALLS AND FOLLOW UPS, MY SIM WAS NOT ACTIVATED TILL THE TIME THIS MAIL WAS WRITTEN . IT IS DIWALI TODAY AND I AM NOT EVEN ABLE TO SPEAK TO ANY OF MY RELATIVES FRIENDS IN FACT MY PARENTS ALSO .THIS IS ONE OF THE WORST DIWALI I VE EVER MADE.

BELIEVE ME THESE PEOPLE HAVE RUINED UP MY FESTIVAL.

AMIT MITTAL
RESTAURENT GENERAL MANAGER
PIZZA HUT.
[protected].
[protected]
[protected]

Airtel New SIM — gprs setting not sending in last 7th days

sir jee mera naam shiv shanker hai. maine ek SIM purchase kiya hai. jiska no. [protected] hai. aaj 7 din ho gaye gprs setting nahi bheji gayee. mere baar - baar customer care se baat kiya. lekin abhi tak gprs setting nahi ayee hai. please ye problem solve kigiye

thanking you
shiv shanker
HAL Korwa Amethi Sultanpur-227412
Dear Sir,
It is to inform you that I have never registerd for any service through http://igfun.com and never enjoyed any service through http://igfun.com, , i gor lots of sms 's mentioning that I have been charged Rs. 10 /---- on daily basis with effect from 20/1/09, My mobile number is [protected] ( Airtel Connection )
Please deactivate/ Unsubscribes http://igfun.com from my mobile immeadiately.

I have alraeady sents 2 compalints reagarding this, but you have taken any action according my request.
This is last request to u, Please deactivate/ Unsubscribes http://igfun.com from my mobile immeadiately.
Dear "to whomsoever it may concern"


dear sir,
my mobile no is [protected] from this no message cannot be sending and cannot be receiving
i gave complent to your airtel call center but they didn't give response
please give me a suggestion for this

your faithfully

LOKESH.K.E
MOB.[protected]
Dear "to whomsoever it may concern"

in my mobile cannot be sent messages for two months i don't know that reason i gave complent to your customer care but still now they have not taken any action.when i called them they were telling message settings i done that also
but not cleared problem.
and also not connecting to your customer care line
please do something
i have been using airtel for over 3 years and lately i have been getting messages that a particular hello tune has been set for my number without me even subscribing to it. nothing worked when i tried to deactivate the service, so i had to use the service, paying however much they charge per minute and then again pay Rs 15 for the rest of the month just so that i could change whatever stupid song i was forced to keep from their side. the customer care number doesn't always work and they aren't very helpful either. My request to airtel would be to kindly stop activating services consumers don't choose themselves.
Dear Sir,
I have taken a postpaid connection no.was given [protected] but not yet been activated which was suppose to be activated within 24hrs.But not activate .I request U to Pls.help me in activating my sim ([protected]) .
dear sir
i'm prepaid airtel mobile user.since 3 month model of day daily serivice activate, i call your center and disconct it daily but it daily activated.i'm very tense.i want to stop this, what i do...
thnx...
my Sim is lock so please open the my Sim
my air tel no.[protected]

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