To
March 17, 2008
The Sr. Executive,
Bharti Airtel Ltd.,
N.Delhi.
Reg: Customer a/c no.[protected], conn. No. [protected].
Ref: Corporate connection (PNB) issued w.e.f. 09.02.2007.
D/sir
This is for your kind information that I enrolled myself with your prestigious organization on 9th Feb. 2007 vide sr. no. 19404930. Presently, I am working as Manager at PUNJAB NATIONAL BANK, HEAD OFFICE, RAJENDRA PLACE, N. DELHI. With reference to call received from your CCE last week for renewal of above said connection before Feb.2008. Under the similar bill plan, another connection bearing no. [protected] in the name of Mr. Amrik Singh Ahluwalia was issued on same date. But due to any proper resolution for both these connections, despite written terms & conditions I would like to submit as under:
- That the said connection was issued to us under term & condition meant for two years under “Advance Rental 900 Scheme” with free talk time of Rs.175/- per month.
- But I was surprised to receive such call of renewal before the end of two years.
- That after various discussions with the CCE’s & Customer Services Executive at yours, finally on 03.03.08 vide service request no. 15791411, SMS was sent to reply for the same on 12.03.08 at 10 AM.
- But on not receiving the requisite reply on 12.03.08, I once again called at CCE on 13.03.08 at 10.30 AM & call was rolled back to your Customer Sr. Ex. Mr. UMAR & I was asked to switch to alternative plan. But due to my protest, again the service request was lodged vide sr. no. 15901030 with reply message to call back on 24.03.2008 at 11 AM.
- That on 15.03.2008 I received a call from Mr. Karan Kapoor having contact no. [protected] at 3.00 PM & asked about the whole episode & finally he admitted that it was his fault that the other executives could not see the bill plan from the system & informed that the said bill plan is for 2 years i.e.; upto 08.02.2009 with FAT of Rs.175/-pm. Further he asked to send “YES” reply for the SMS to be sent after these talks.
- That after receiving the requisite message, it was replied as “YES” ( if you are satisfied with the resolution of the request ).
- That on not receiving any confirmation about the agreed bill plan, I was surprised to know from 121 on 17.03.08 that the bill plan has been changed to some other scheme & not as per agreed terms.
- As such I request you to kindly look into the matter personally & if possible please provide adequate resolution to avoid mental harassment. As I have been corresponding with your office for the last one & half month but without any proper resolution, I hope yourgoodself will be kind enough to give a positive reply to save the precious time both of yours & mine.
With Thanks
Yours sincerely,
(RAJINDER KUMAR).
Mob-[protected], [protected].
H. NO. 26/155, Ist FLOOR,
WEST PATEL NAGAR,
N.DELHI-110008.
Aug 14, 2020
Complaint marked as Resolved
Look at my complains to Airtel and their responses.
HI,
As I expected I got an other bill from you.I definatly thought you will not leave me alone.
Here are the details.
Bill number:[protected]
Account number :[protected]
Amount:33.71
I am going to consumer court now.I am sick and tired of contacting you.
See you in court.
Thanks and Regards,
Gaurav Gaur
-----Original Message-----
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Wednesday, February 13, 2008 10:18 PM
To: Gaur, Gaurav
Subject: Regarding your mobile number [protected] [REF:[protected]]
Dear Mr. Gaur,
Thank you for contacting Airtel.
You had expressed concern over receipt of Airtel invoice after cancellation for your Airtel number [protected].
We would like to you that your mobile number has already been deactivated with effect from 12/01/08
Please be informed that Zero Retention plan with effect from 29/01/07. Kindly be informed that there would not be any monthly rental applicable when the connection is under Zero Retention Plan.
We would like to inform you that the bill date for the above said mobile numbers are 3rdof every month.
We would like to bring to kind notice that Clip has been charges on flat basis and monthly rental has been charged on pro rate basis from 02/01/08 to 12/01/08.
We would like to inform you that hence forth, you would not receive any Airtel invoice for your Airtel number [protected].
For further assistance, mail us at [protected]@airtelindia.com or SMS to 121 (toll free).
We value your association with Airtel.
Regards,
S.Muthu
Customer Support Service
Airtel
---- Original Message ----
Dear Thiyagarajan,
For your information.I had contacted your help desk 8 times.I also spoke to your supervisor.I asked everyone the same question will I be charged any more other then the monthly bill.Each one of them promised me that I will not receive any bills.But at the end of every month (Even after disconnection)you keep sending me bills.My concern is not about paying this bill its about your company cant they tell me the same everytime I call up it's the same "No sir, You will not get anymore bill" and every month I get a bill from you. Whats the guarantee that I will not receive any more bills from you?.whats the guarentee that you will not reactivate my account without even asking me?Why should I trust you anymore after all this?
CAN YOU SEND MY AN EMAIL SAYING I WILL NOT GET ANYMORE BILLS FROM YOU AND ALSO AN ASSURENCE THAT MY PHONE NUMBER WILL NOT BE ACTIVATED ANYMORE.
Don't make promises you cant keep.
I will never get a AIRTEL CONNECTION in my life ever.
-----Original Message-----
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Monday, February 11, 2008 4:49 PM
To: Gaur, Gaurav
Subject: Regarding your mobile number [protected] [REF:[protected]]
Dear Mr. Gaur,
Thank you for contacting Airtel.
You have expressed concern over the bill you had received for your Airtel number [protected].
We understand the concern and we will work together to resolve the same.
We would like to inform you that your connection has been disconnected only with effect from 12/01/08 and the bill for the invoice dated
03/02/08 has been calculated on prorated basis till the date disconnection of your Airtel number [protected].
Kindly be informed that the outstanding amount as on date is Rs. 67.42/- and the due date for the same is on 21/02/08.
For further assistance, mail us at [protected]@airtelindia.com or SMS to 121 (toll free).
We value your association with Airtel.
Regards,
Thiyagarajan
Customer Support Service
Airtel
---- Original Message ----
Hi,
I have already canceled my account and I was Promised that I will get no further bills from you.
Could you please explain why have a got a bill from you.If I have to pay this bill as well.I will take legal action against airtel.
This is harassment.Please explain WHY DO I KEEP GETTING BILLS FROM YOU.WHAT SHOULD I DO TO NOT GET GET ANY BILLS FROM YOU.
Thanks,
Gaurav Gaur
Airtel invoice for February 2008 - A/c No.[protected]Original
Message-----
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Saturday, January 12, 2008 11:56 AM
To: Gaur, Gaurav
Subject: From Airtel for # [protected] [REF:[protected]]
Dear Mr.Gaurav,
Warm greetings from all at Airtel!
This is with reference to you request for cancellation of the mobile number [protected], we would like to confirm the services towards the above mentioned mobile number has been withdrawn with effect from 12th-Jan-2008.
We sincerely apologize for the delay in processing the request. We would further like to inform you that the rentals have been stopped on the mentioned number from 29th-Dec-2007 till 12th-Jan-2008.
It does dishearten us to lose an old customer like you from our network.
We cherish your association with us and look forward to being of service again.
Should you require further assistance, kindly call us at Customer Care on 121 (toll free) from your mobile or [protected] from any other phone.
You could also e-mail us at [protected]@airtelindia.com.
Also please be informed that our fax number is[protected].
Assuring you the best of our services, at all times.
Warm Regards,
Nidhi Bhanushali
Corporate Care