Airtel Complaints & Reviews

Is Airtel in the bussiness of exortion, threats, blackmailng, breaching privacy of customers etc. etc..

The Customer care no. is impossible to connect and if conected instead of solving they cause moree confusion. Are they trained to cause discomfort to consumers who are hapless.

I had a landline number on which there were certain billing disputes. In six months since Aug 2007 I attempted to reconcile and pay the actual. I wanted billing details.None helped. Ultimately somebody in Biling agreed to waive Rs. 3000/- and have check for balance colleted.

No body turned up and instead a drama of coercion, blackmailing and absolute breach of privacy started on 8/9th Feb 2008. One Mr. Amir against all norms of decency and personal privacy took telphone numbers from the previous billing record and started using abusive and unparliamentory language to all those persons from phone[protected]. This is the limit of lowest decency which you have trained your people to come down.

This Guy Amir seems to a high end mafia boy of your organisation.

you must make a policy to satisfay the consumer and disapprove the use of criminal coercion.

I immediately reported abuse on cutomer care email of Bharti Airtel and copy to you as follows

______

Dear Sir/ Madam,

By this mail I wish to record my complainat against a person who is making calls regularly from No.[protected] under different names using abusive and coercive language on my cell phone. This conduct is serious breach of the legal rights and blatant attack on the liberty.

Please provide the Exact name and address of the gentleman using the phone

If the issue is not resolved by you within two hours I may be compelled to report the matter to the law enforcing agency and get the the matter investigated by leading news chhanels on TV.

S K KOCHHAR

Since last 2 months I am not able to log in to Airtel site http://www.airtelworld.com
I am prepaid user, so many times i contacted airtel's customer care but still no action taken. Very Poor customer service.
Till now no single complaint got resloved.

Why dont you be serious for customer service??????

i have lost my sim card of no [protected], i want to get a new card, pls suggest
regards

I got a conversion done from prepaid to post paid on 05 Feb 2007 (Mob No [protected])but even after a month the connection has not been done and my mob is out of service,the people who took the money for conversion are:-
Digicel,Shop No 4
Nandadeep Arcade Coop Society
M.G.Road,Opp Gokul Bungalow
Dombovali(W)
Thane
Ph No:+91-[protected]
Inspite of numerous phone calls they tell me everyday that they will do it but nothing has been done,they should be blacklisted,I spoke to four of their executives but none was able to help me,they were Sahil,Vinod,Gauri and Sakshi.Once again it is reiterated that they have caused immense consumer harrasment and are not at all concerned about giving any service to the consumer at all and thus they should be blacklisted.

we want lapu revarsal for mobile number [protected]

I bought a new airtel pre-paid connection and submitted my address proofs as required.The connection was working fine.
Then Suddenly on feb13,airtel blocked all my calls, both incoming and outgoing.
I went and submitted the proofs again thinking the first time there might have been some mistake from airtel's side.
There was no communication from airtel even though i went to airtel office twice in Koramangala,bangalore and they assured me that everything would be ok.
Then I got a huge shock when after 15 days , they de-activated my sim. I went again to airtel office and now they told that they could do nothing , because their back-end operations people had done it.they told that the 1 year validity and 200Rs talktime in the sim would also have to be forfeited.
my phone no. was [protected].
would advise you to stay away from airtel because they least care for their customers .

RESPECTED SIR,

I AM CHANDRAMAHESH.K.I AM HAVING AIRTEL POSTPAID CUG CONNECTION LASTMONTH BILL SUMMARY SHOWS ME VERY MUCH EXCESS AMOUNT CALL CHARGES.

IN THAT SUMMARY I NEVER HAD ABOUT THE NO & I DIDN'T HAVE THE NUMBER YOUR CHARGING ME RS;168/-. ON 14-02-08 TIME IS 12:58 A.M THE NO IS 56263.

WHAT IS THIS I KNOW VERY WELL THE 4 DIGIT AND 5 DIGIT COST IS VERY HIGH I DIDN'T RANG UP THE NOS PUT YOUR CHARGING ME LOT.

I AM HAVING THIS POSTPAID CONNECTION MORE THAN 4 YEARS
HEREAFTER I DIDN'T WANT YOUR RELATIONSHIP.

YOU SHOULD INFORM ME IMMEDIATELY REGARDING THIS DISPUTE.

THANKS,

REGARDING,

CHANDRAMAHESH.K

MY MOB NO IS: [protected]
MY ACCOUNT NO IS:[protected]

Hello all,
there is problem in GUJARAT in AIRTEL in it's NOP services ..
i am not able to access the services...
When i am complaining at airtel, They are telling me to wait for 4 hrs..

But after the 4 hrs the same answer...

i was not able to access this service in last week for 4 days...
so only 3 day they have provided that service..

When i am asking for refund they telling..
SORRY..

I want some EXTREME STRICT ACTION AGAINST AIRTEL...
i am here telling some names of customer care executives which have given me these illogical answers
(Niraj patel(a'bad, SUPERVISOR))

Check these links for HOW AIRTEL IS SERVING

1.>www.consumercomplaints.in/complaints/airtel-mobile-post-paid-c25310.html
2.>www.jeetegakaun.in/cnbc_tv_18_india_business_leader_awards_2007/thread.php...⇄
3.>www.indiabroadband.net/airtel-broadband/2385-never-use-airtel-worst-servic...⇄
4.>broadbandforum.in/airtel-broadband/23794-bad-side-airtel/
5.>answers.yahoo.ca/question/index?qid=[protected]AAOlbWg
6.>viewsreviews.wordpress.com/2006/12/30/bharti-airtel-ventures-into-retail-f...⇄


HOPE SOME EXTREME ACTION WILL BE TAKEN...

Sir I am copying all mail conversation till now.All of a sudden air tel is sending bill this month after a gap of 4 months. Please suggest what I will do.
Amit Ghosh
[protected]@yahoo.com




Dear Mr. Ghosh,





Thank you for contacting Airtel.



This is with reference to your email dated 07/03/08 regarding disconnection not done for your Airtel mobile [protected].



We understand your concern and will work together to resolve your issue.



Kindly note that your complaint regarding disconnection not done has already been forwarded to the concerned department. Your request number for the same is 15832389. We will get back to you by Tuesday 11/03/08.



The issue is again forwarded to the concern department.



Further, we would request you to kindly provide us an alternate number on which we can contact you. This will help us to assist you better.



However, it is our sincere hope that you may change your decision and give us the pleasure of serving you, again.



It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meet all your future requirements too.



We would also like to inform you of Airtel Self Care service on https://www.airtel.in that allows you to manage your Airtel account at your convenience and ease. Just register at https://www.airtel.in and see how it makes things simpler!





Regards,



Sudesh Mishra

Customer Care Executive

Airtel.


---- Original Message ----

Sir,

?? Why? I am getting new ref no.I don't need anything it's up to you how
and when you will take care about the same .It's your concern where you
will forward it however if you ask me I will suggest Gaganjeet Singhshould
be punished you check the mail he also send you same mail like you then why
you all of a sudden sending bill while I stop the connection Please ask him
to pay that moneyand also tell Arpan Singhto understand mails before
sending a mail "please read properly".


By the? by stop sending the worst e-mails those have no meaning .I am not
even interested to know that you people are improving your services. Bottom
line is? stop harass customer? and dont promise to improve your services


"However, we have already noted your request (request No.[protected] and have
forwarded the same to the concerned department. Kindly note that our
executive will get in touch with you by Tuesday 30/10/07."

Top red bold lines I copied from one of e-mail that also giving me a ref no
that also promised me to take care about this and today after five months
you are also telling same thing.ARE YOU JOKING WITH ME? So, forward this
e-mail to higher manager.

Amit Ghosh








Amit Ghosh
Customer Care Executive

"[protected]@airtelindia.com" <[protected]@airtelindia.com> wrote:
Dear Mr. Ghosh,

Thank you for contacting Airtel.

With reference to your email dated 06/03/08 regarding disconnection of the
Airtel
mobile number [protected].

We are truly disappointed to learn that you have decided to surrender your
connection. We would be happy to do anything we can, to have you as a
continued member of the Airtel family.

We understand your concern and will work towards resolving the same and
would like to assure that necessary steps have been taken to improve the
services.

Kindly note that your complaint for discontinuation has been forwarded to
the concerned department. Your complaint number for the same is 15832389.
We will get back to you by Tuesday 11/03/08.

However, it is our sincere hope that you may change your decision and give
us the pleasure of serving you, again.

It has always been our endeavor to provide you with the best customer
service and we assure you of our sincere commitment to meet all your future
requirements too.

We would also like to inform you of Airtel Self Care service on https://
www.airtel.inthat allows you to manage your Airtel account at your
convenience and ease. Just register at https://www.airtel.inand see how it
makes things simpler!



Regards,


Feroz Khan

Customer Care Executive
Airtel.




---- Original Message ----

Sir,
?I have requested long time back to stop this connection this all mail
conversation is saying? thatnow if we don't stop that then whose mistake is
that?



"However, we have already noted your request (request No.[protected] and have
forwarded the same to the concerned department. Kindly note that our
executive will get in touch with you by Tuesday 30/10/07."


This is i am copying from one of your mail .I think you should read all
this mail conversation with you some months back .

Please read mail properly please answer properly .It's not my mistake if
you don't stop that line that time.I mentioned that time if you don't stop
connection I am not responsible.

Forward this e-mail to your higher manager.Please don't disturb me by
sending bill when I have already stop this connection.Why? you are asking
my present address.I never requested air tel to change my address but
requested time to time to stop connection

Amit Ghosh


"[protected]@airtelindia.com" <[protected]@airtelindia.com> wrote:
Dear Mr. Ghosh,


Thank you for contacting Airtel.

This is with reference to your email dated 06/03/08 regarding Bill Delivery
related issue for your Airtel Mobile [protected].

We understand your concern and will work together to resolve the same.

We would like to inform you that as per our records your current Billing
address is as follows:-
23/A/1, Dr PT Laha Street,
PORishra,
Near Daptar Club.
Hooghly-?712248,
West Bengal

Further, we would request you to confirm the new address which is to be
updated in your account as?we haven't received any?such address change
request from your end.

It has always been our endeavor to provide you with the best customer
service and we assure you of our sincere commitment to meet all your future
requirements too.

We would also like to inform you of Airtel Self Care service on https://
www.airtel.inthat allows you to manage your Airtel account at your
convenience and ease. Just register at https://www.airtel.inand see how it
makes things simpler!

Regards,


Arpan Singh
Customer Care Executive
Airtel.

---- Original Message ----



"[protected]@airtelindia.com" <[protected]@airtelindia.com> wrote:
To
? The Customer Care
? Air Tel

?????????????????????????????????? Sub- WHY I am still getting bill?


Sir,
?? I would like to ask you why I am getting bill at my past home address.I
am forwarding the mail conversation with you.Even I will like to inform you
that one executive all ready visited my that time about the same. I think I
am harassing? by you people.



Dear Mr. Ghosh,

Thank you for contacting Airtel.

We refer to your email dated 31/10/07 regarding the above mentioned Airtel
number [protected].

We would like to inform you that your outgoing is already barred. To
discontinue your number kindly make the payment of Rs. ?471.39.

We would also like to inform you of Airtel?s Self Care service on
www.airtel.in that allows you to manage your Airtel account at your
convenience and ease. Just register at www.airtel.in and see how it makes
things simpler!


Yours Sincerely,


KrishnaMohan Singh

Customer Care Executive

---- Original Message ----

Sir,
?? ?I look forward to hear from you . It's 31/10/07 but I got a mail from
you that was telling me I will get to know about the disconnection by
30/10/07 . So, I wont be responsible if I get any further bill.


Amit

Sir,
i am the customer of Airtel from last two months (post paid)[protected] on my name. i want to know the bill provided by them has a due date if i dont pay my dues then they can call me for bill or can wait for some time if due date crosses i will pay a fine or they can withdraw there services. But i feel sorry to say there are disturbing my parents because its a landline and the bill due is 8 march of this month from 28th feb they are call for the bill to pay atleast three to four time a day in my absence. i want to ask- Do they have a right to do so.

today my airtel validity have expired and in afternoon i have recharged my prepaid no.(+91-[protected]) with rs. 200/ for one month validity, after that iam able to make outgoing calls but anyone trying my no. airtel announces that this is temporarily out of service, iam not able to receive my incoming calls.when iam trying customer care no. for taking to customer care they are not giving any option to connect to customer care executive.what a pathetic service.please resolve it immediately.

Dear Mr. Trivedi,

Thank you for contacting Airtel contact center.

With reference to your mail dated 07/03/08, our subsequent reply dated 07/03/03 and service request number 15830963 for your Airtel number [protected].

After verification with the concerned department, we would like to inform that, we had provided you following benefits as per table below. The same is reflecting in your subsequent bills.
Benefit Start Date Stop Date
15% discount on bill for six months [protected]
50% discount on charge and charges for three months [protected]
Local free airtime worth Rs.100/- [protected]


As you have been associated with Airtel for the last two years, as a gesture of goodwill, we have provided credit of Rs.278.25/- towards discount to your account on 10/03/08. The same would be reflecting in your subsequent bill dated 03/04/08.
Discount Amount
15% discount on bill for six months Rs.94.26/-
50% discount on charge and charges for three months Rs.71.63/-
Local free airtime worth Rs.100/- Rs.112.36/-
Total Rs.278.25/-


Further, we regret to inform that, we are unable to accommodate your request for further discount in your bills.

Alternatively, we kindly request you to clear current outstanding of Rs.350.16/- before due date 21/03/08 to avoid late payment charges.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

Should you require any further clarification or assistance, please reply to us via email at [protected]@airtelindia.com or SMS us at 121.

We value your association with Airtel.

Best Wishes,
Appellate Authority


Appellate MPCG/CSD/MP&CG/Airtel/BTVL
[protected]:14 AM
To vishal trivedi <[protected]@yahoo.com>
cc
Subject Re: i am not satisfied with airtel---very slow airtelLink


Dear Mr. Trivedi,

Thank you for contacting Airtel contact center.

With reference to your mail dated 07/03/08, regarding billing for your Airtel number [protected].

We would like to inform that, your complaint regarding billing has been registered by us. Please be informed that, your service request number for the same is 15830963. We request you to make note of this reference number for future communication and correspondence.

We would revert to you with the resolution till 11/03/08.

Alternatively, you could view your service request status by dialing *121*15# (toll free) from your Airtel mobile number.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

Should you require any further clarification or assistance, please reply to us via email at [protected]@airtelindia.com or SMS us at 121.

We value your association with Airtel.

Best Wishes,
Appellate Authority


vishal trivedi <[protected]@yahoo.com>
[protected]:23 AM
To Appellate.[protected]@Airtel.in, NodalOfficer.[protected]@airtel.in, [protected]@airtelindia.com
cc
Subject Re: i am not satisfied with airtel---very slow airtel


Dear Mr.
yesterday i told you that is true ...today i have recived my bill on your airtel site in my account in this bill no any discount and no any compensation given by your side ...how it is possible in this mailbelow mention three packes are attech on my number so how it is possible...that is airtel...again tell him thta is the airtel...that is customer satisfaction...that is airtel working...very good airtel...Ek airtel se pareshan customer


Regards

Vishal

Appellate.[protected]@Airtel.in wrote:

Dear Mr. Trivedi,

Thank you for contacting Airtel contact center.

With reference to your mail dated 06/03/08, regarding billing for your Airtel number [protected].

Our team is working towards the resolution of your complaint. We will get back to your shortly.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

Should you require any further clarification or assistance, please reply to us via email at [protected]@airtelindia.com or SMS us at 121.

We value your association with Airtel.

Best Wishes,
Appellate Authority

vishal trivedi <[protected]@yahoo.com>
[protected]:18 AM To NodalOfficer.[protected]@airtel.in, appellate.[protected]@airtel.in, [protected]@airtelindia.com
cc
Subject Re: i am not satisfied with airtel---very slow airtel

Dear sir/madam
Today itself I have check my bill on your airtel.co.in side in my account so the total outstanding is show approx 628/- and due date is 21/03/2008.so the problem is that in my account your full bill detail is not update ...what is the breakup of 628/- outstanding so how I have check in bill you have consider my discount's .I have call on 121 (11.0 am 06/03/2008) so they told me your bill detail update after 24-48 hours. I don’t understand if my bill cycle is 02/03/2008 on every month and today is 06/03/2008.so why tacking airtel so much time. And I know if I have call tomorrow on 121 they again told me your bill update after 24-48 hours... that is the position and working in airtel...main problem is that your bill hard copy I have received after 10-15 days of bill generation date ...before 1-2 of due date...if I have miss that time so how we check...discounts in bill...pls take necessary action

Regards
Vishal Trivedi

[protected]


NodalOfficer.[protected]@airtel.in wrote:

Dear Mr. Trivedi,

Thank you for contacting Airtel contact center.

With reference to your mail dated 09/02/08, regarding stopping of your Airtel number [protected].

After verification with the concerned department and as per your discussion with our executive Ms. Meghna, we would like to re-confirm that, your number has been restored with effect from 09/02/08 as per your request.

Further to this, we would like to confirm that, we have provided 15% discount on bill for six months, 50% discount on charge and charges for three months and Local free airtime worth Rs.100/- in your account with effect from 09/02/08.

Alternatively, you could also view the current rate plan details on your mobile screen by sending SMS "BP" to 121 and you could also know details of various bill plans on your mobile screen by sending SMS "NBP" to 121 or by logging onto www.airtel.in and selecting My Airtel.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

Should you require any further clarification or assistance, please reply to us via email at [protected]@airtelindia.com or SMS us at 121.

We value your association with Airtel.

Best Wishes,
Nodal Officer
vishal trivedi <[protected]@yahoo.com>
[protected]:03 PM To NodalOfficer.[protected]@airtel.in, appellate.[protected]@airtel.in, [protected]@airtelindia.com
cc
Subject Re: i am not satisfied with airtel

Dear officer i tell him to your all officer for if you have disconected phone friest inform me than they they have disconnected without any pre intimation how it is possible and your outlet are always busy once we have go there and wait at least 30.45 minute every time how it is possible.so pls you have to take action on your end.

REGARDS
VISHAL [protected]



NodalOfficer.[protected]@airtel.in wrote:

Dear Mr. Trivedi,

Thank you for contacting Airtel contact center.

With reference to your mail dated 08/02/08, regarding service request number 15514645 and disconnection for your Airtel number [protected].

We are truly disappointed to learn that you have decided to disconnect your Airtel number. We would be happy to do anything we can, to have you as a continued member of the Airtel family.

After verification with the concerned department, we thank you for using our services and confirm that the connection has been disconnected with effect from 09/02/08.

Alternatively, we request you to clear your bill dated 03/03/08 which would be showing rent and usage upto 9th Feb'08.

We cherish your association with us and look forward to being of service again should you wish to take a mobile connection with Airtel in future.

Should you require any further clarification or assistance, please reply to us via email at [protected]@airtelindia.com or SMS us at 121.

We value your association with Airtel.

Best Wishes,
Nodal Officer vishal trivedi <[protected]@yahoo.com>
[protected]:25 PM To NodalOfficer.[protected]@airtel.in
cc
Subject Re: i am not satisfied with airtel

Dear

This is correct Ref.no 15514645 .pls take neccesarry action for same.

Regards

Vishal trivedi
[protected]
[protected] alternate no

NodalOfficer.[protected]@airtel.in wrote:

Dear Mr. Trivedi,

Thank you for contacting Airtel contact center.

With reference to your mail dated 08/02/08, regarding disconnection of your Airtel number [protected].

We would like to inform that, your request regarding disconnection has already been registered by us today. Please be informed that, your service request number for the same is 15514645. We request you to make note of this reference number for future communication and correspondence.

We would revert to you with the resolution till 18th Feb'08.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

Should you require any further clarification or assistance, please reply to us via email at [protected]@airtelindia.com or SMS us at 121.

We value your association with Airtel.

Best Wishes,
Nodal Officer vishal trivedi <[protected]@yahoo.com>
[protected]:00 PM To NodalOfficer.[protected]@airtel.in
cc
Subject i am not satisfied with airtel

Dear
i am not satisfied with airtel .i have call on 121on last 2 dys but your executive say every itme a new answer for that .so i have to desided . i have sarinder my SIM and .bcoz my offer is over.my[protected].


Vishal Trivedi

My number is[protected]
Alternate number[protected]