dear sir/madem,
i got a prerecorded call from airtel on 12/1/2008, at 7.00-7.30 Am, which played three songs, and before the tunes it was said that my airtel live has been activated and these tunes are free to be downloded, it played three to four times, so as an advice i pressed the button, even the song for which i pressed the desired key, was not activated.
on the same day, when i checked my account, it showed a negative balance,and was humiliating to me. i registered a complaint against that, that this is against my will and i have been cheated. nobody dare to listen to me, on the next day i did the same exercise, and i was told to narrate my story (not the complaint) to [protected]@airtelindia.com, a computer generated answer was sent to me, and after that nobody asked me what has happened.
Sir, i want to know that is there any way to solve the problem, or should i proceed to the consumer forem, because as per court orders, no operator could send the message or call me without my approval, and this is the case of insulting the consumer, its not the case of money deduction but callaus behavious of the service provider.
Kindly suggest, what should i do or what could be done?
Thanks,
Karan Singh Bisht
Aug 13, 2020
Complaint marked as Resolved
Please advise us.
Thank you.
S.S. Rawat
Hysel India Pvt. Ltd.
1405, Chiranjiv Tower, Nehru Place,
New Delhi - 110019
From: HYSEL
To: pankaj.[protected]@airtel.in
Cc: harmeet.[protected]@airtel.in
Sent: Wednesday, June 04, 2008 11:20 AM
Subject: REFUND OF BALANCE MONEY Rs. 3243.00 --DISCONNECTION OF TELEPHONE No. 46088000 UNDER AIRTEL ISDN PRI 10 K PLAN ( ACCT No.[protected] REQUEST No. 272513
Dear Pankajji
We spoke today.
You may see detail of the case in our email to Mr. Harmeet Kohli on May 14, 2008(attached below).
The gist is repeated below:
We surrendered our TELEPHONE No. 46088000 UNDER AIRTEL ISDN PRI 10 K PLAN ( ACCT No.[protected] on[protected] . This was confirmed by aitel on March 03, 2008 giving Reference No. 272513.
On April 30, 2008 Mr. Harmeet Kohli confirmed that we have a balance of Rs. 3243.00 in our account and vide our email of May 02, 2008 and May 14, 2008,
we requested to refund our balance amount of Rs. 3243.00 since we do not want this connection any more.
We have not received refund of Rs. 3243.00 till date and request you to refund same by a demand draft in our favour.
Thank you and best regards:
S.S. Rawat
Hysel India Pvt. Ltd.
1405, Chiranjiv Tower, Nehru Place,
New Delhi - 110019
To: harmeet.[protected]@airtel.in
Sent: Wednesday, May 14, 2008 5:34 PM
Subject: DISCONNECTION OF TELEPHONE No. 46088000 UNDER AIRTEL ISDN PRI 10 K PLAN ( ACCT No.[protected]
Dear Mr. Harmeet Kohli
We spoke today.
We made a request on Feb 22, 2008 to disconnect our
TELEPHONE No. 46088000 UNDER AIRTEL ISDN PRI 10 K PLAN. Our request was acknowledged and accepted vide your registration No. 272513.
On March 01, 2008, we reminded you that the telephone was not in use w.e.f. Feb 29, 2008 and requested you to confirm disconnection of this telephone.
Inspite of our repeated request to disconnect our TELEPHONE No. 46088000 UNDER AIRTEL ISDN PRI 10 K PLAN, we have received following bills for the same.
(a) Bill No.[protected] dt. 06-04-08 Rs. 10835.17 period 05-03-08 to 04-04-08.
(b) Bill No.[protected] dt. 06 May 2008 for Rs. 10228.00 for the period 05-04-08 to 04-05-08.
This I explained to you during my telephonic discussion today and you were kind to tell that now amount of all bills raised have been deleted and that there is no payment due to be paid by us.
On April 30, 2008, you have intimated that we have a credit balance of Rs. 3243. 00 in our account. This amount should be Rs. 3243.00 + Rs. 10835.27.( Bill No.[protected] dt. 06-04-08 Rs. 10835.17 period 05-03-08 to 04-04-08. Because you have adjusted payment of this bill from our account.)
We request you to refund balance amount of Rs. 14078.17 ( Rs. 3243.00 + 10835.17 ) immediately by a DD in our favour.
Look forward to hear soon from you.
Thank you and best regards:
S.S. Rawat
Hysel India Pvt. Ltd.
1405, Chiranjiv Tower, Nehru Place,
New Delhi - 110019