Airtel Complaints & Reviews

My mobile no.is [protected] (airtel). i have purchesed it last week(10 feb 2008).there after i tried to activate the NOP(net on phone service)

i consern the customer care at 121 for modes to activate NOP. as per their instruction i tried to connect to activate the service.But due to inappropriate(wrong) information provided i was unable to activate. i concern the customer care again and again but non of the customer exectives gave me appropriate way to connect.

the worst part is , one cannot connect to customer care for more the 3 times in a day .after few days my balance started reducing varaiable.
first it reduce by 8 Rs then directly 15 Rs then 5 rupees

when i tryed to figure out what went wrong at service center the responsible person started giving me faque answers.

till date i havent received any conformation message from airtel regarding activation of NOP.as per my knowledge one receives a configuration message first time and a conformation message of activation and a symbol 'G' is displayed on mobile screen. not even a single seniarios was seen on my mobile

but the responsible person tell me that i have used the NOP.But my main question was the charges of NOP are Rs 5/- per day how come my balence reduced by 8 then 15 and then by 5 Rs

The boundries were crossed when i was asked by that person to send a sms(NOPDEACT) to Toll free no 511 . and it cost me Rs 3/- when i ask him regarding this he answers me that it the useage charge.being a toll free no . i have been charge so there is a error in airtel's system.but no one is helping me. till date i have lost round about 36 Rs. who is going to compainset my loss.

i dont know who should be held responsible.

this is totally injustice with me.

This is with regards to the mail mentioned below and the my harrasement at the hands of Airtel. I've asked Airtel to stop my connections since day 1 of taking them but I'm still receiving bills and phone calls on my home number for payment of the same. They never speak to me directly even though they have my Vodafone number but to people at my home.

I've never activated the number, I've not even taken the sim card out of the envelope but I'm still getting bills. The number on the bill is [protected]. They never did my verification at the time of taking the sim card. They met my dad and said they would be back to verify me, but they never did.

I've spoken to 3 executives, including a senior named Anil and he had promised me that the connection would be cancelled. I'm not paying for a service that I've never used from day one. Below is the mail I'd sent to them and to some newspapers. But till date no relief.

Please help me!


[protected][protected][protected][protected]
From: Sheldon Coutinho [mailto:sheldon.[protected]@trent-tata.com]
Sent: Thursday, November 29, 2007 10:43 AM
To: '[protected]@indiatimes.com'
Cc: '[protected]@airtelindia.com'
Subject: Subject: Atrocious customer service from Airtel call center


Dear "to whomsoever it may concern"

This is with regards to terrible customer service that I have been the victim of at the hand of Airtel customer service. I've been the customer of Vodafone for the past couple of years and was thinking of changing over to Airtel after being led on by a couple of Airtel marketeers.

On Sunday 25th, I was approached by two individuals from Appco Marketing (who claim to the sole marketeers for Airtel) who were selling Airtel connections. After much ado, I took two connections from them, one was a triple 3 connection and the other was a Hotline plan. The Hotline number was a free number to which I could make or receive free calls from my primary Airtel number. Sort of like a family number. I have a similar setup with Vodafone with a key difference being that I could make calls to the Hotline number even if I was in Goa (as claimed by the people from Appco). I decided to take the connections and paid two cheques of 599 each as refundable deposit.

However, I was not convinced about the free calling from Goa and so I checked out the Airtel website. However, I found no information about the Hotline number. I called on call center number and when I went through the options, I got a "This number doesn't exist" message. I tried various combinations of options and finally got a customer service rep called "Kiran". He told me to call up another dept. I told him that I had tried and couldn't get through and that I just need the above mentioned clarification. He told me that I would be charged for calling on the Hotline number as per std rates! I was shocked but before I could react I was disconnected. I called up again and I was disconnected immediately after being answered. This happened twice before I actually had to beg the rep to let me remain online. I had recognized the voice and it was Kiran each time. Apparently he seemed the only person taking calls that evening.

This time I asked him to put his superior online. In quite a menacing voice he said that his TL would say the same thing. Finally completely frustrated, I told him that I will cancel the service immediately, he actually had the audacity to tell me to "go ahead and cancel them"!

I've already spoken to the people at Appco and I've told that I've "stopped cheque" the cheques I have given them and told them to take back the sim cards. The person at Appco, Yogita had the audacity to tell me that one customer will not affect their business. They should learn a lesson from Vodafone who were literally begging me to stay after I called them up and told them that I was switching to Airtel.

I am very upset and frustrated with the customer service at Airtel. I've worked at a call center too some years ago and I've never heard of such rudeness. I'm only sending this mail so that others can be warned of what might happen.

Sincerely,

Sheldon Coutinho (Vodafone customer)

Dear Sir,

I have bought one airtel post paid connection from yr dealer
S2S IT SOLUTIONS PVT. LTD. Mumbai, and I also give them 600 rupee for basic amount for opening my a/c.

I am using airtle pre paid card from last 4 year
My current cell no is +91-[protected]!

I made a request to convert my pre paid card into post paid card (same no i want) yr dealer said there is no problem in giving me same no.

Its all matter happened 20 days before and I am still not get the post paid card. (No they promises to give me is +91-[protected])

I have submitted all the necessary documents to your dealer
My address verification also done by airtel employee

Dealer Name's: - Mr.Santosh (+91-[protected]) and Mr.Chiraag (+91-[protected])


I am not able to communicate to any of my contact becoz my airtel prepaid card also blocked by them.
my cell no is (+91-[protected])

Please help me.

Thankx and regard,
Anshul Sharma

Respected Sir,
Myself Mangla Charan Das I m Simple devotee in ISKCON. I want to inform you that in my mobile no [protected] there is Sequential flow of adult sms & jokes & other offers also cuts Rs10/- per month . I told to customer care many times to pls stop that flow,but they did not respond anything now I m hopeful that you will help me to stop this Unnecessary Adult sms & jokes
I m in Gujarat. Anand-dist.

Respected sir/Madam
i was using airtel live music on demand service and i called customer care from 17-jan onwards for deactivation of the same service.they told to dial some number for the deactivation.and they send me some messages that we have deducted from ur account for using the service as i am not using the service as customer care has already told me that this service has been deactivated..i visited customer care swergate pune for further complaint where the didnt behave as they should.there was some mr.ROHIT PADHYE.i ave all the reference numbers that i ve recieved via sms from airtel but they didnt resolve the problem ... i want that money should be credited to my account... he didnt give me the head office number.

I hope you will look seriusly into the matter

Why airtel calling its Internet 'broadband" but i its a narrowband?
actually not a narrowband but extremlyyyyyyyyyyy... narrowband.
you can't update your antivirus need 5MB updates within an hours in 64 kbps plane.

Require Call History of my mobile number which I am using in india.Suggestions can be mailed to my mail id for which I wil be thankfull.

I was promised by Airtel that I will get 20-30kbps downloading speed of internet on my GPRS connection. But I am getting only 2kbps.
From last 4 months I have wasted several hours in complaining the problem.
Every time I was promised to solve the problem within 24 hours. But after so many 24 hours the problem is as it is.
I suggest all Airtel users not use Airtel GPRS Internet connection because of its slowest speed (Sometimes in bytes per second). There is nobody to solve your problem.

This is to bring to your notice that i have paid my bill of Rs. 700/- for the month of january against the Reciept no. 15209 dt. 11.02.2008 at SHRI KRISHNA CELLULARS, Prathma Bank Building,Gandhi Nagar, Moradabad, last date for payment of which was on 11''th january, but i have recieved an e-recharge on my mobile confirming me that the bill has been submitted on 12'th january, which means that i have to pay Rs. 50/- as penalty for the same. am i liable for the same ??

HI,
I have taken a airtel broadband connection with free night surfing charges. I am facing several problem with this connection.
1. Airtel is charging me for data which I have used. I mostly browse in the night when free browsing time starts i.e. after 9:00 PM and befor closing shutdown my laptop though modem was on.
When I saw the bill, it ran into thousands of rupees and when I queried customer care, they said it is due to your modem. First of all, I should not be charged for control data to keep the link up between DSL switch and modem. Second, How come control data is running between hundreds of MB to keep the connection up?
2. Suddenly, without intimating me that night surfing charges has been increased, they raised charges from 49/- rs 199/- rs.
3. These people always say we will resolve your query by so and so time but never get back.

I am really tired of following these people. Am i supposed to do my work or keep running behind these .

Now, I heard that Sunit mittal has got some award for best service. Looks like He paid handsome money under the table to get this award.

God help this country.

Dear Sir,
I am suffering from deactivation of Airtel Gprs from last night.
I am sending message to Airtel for deactivate my Gprs from last night but they do not deactvate .When i am calling to customer care of airtel they said sms to 511 I already send sms to 511as GPRSDEACT but they donot accept this sms .They also stopmy customer care service.Iloss my lot of money ,the cost is low but they give me a lot of tenssion .My friends also suffering from this problem.I wantmoney back .My no is no is [protected]

Airtel had put some cables after digging in front of our house. After the work got over, the workers left without even removing all the malwa in front of our house. Morover the backyard of our house which got destroyed due to the digging has not reparied and left as it is.
Please help us in getting this fixed as ours is a newly constructed house and the have damaged the beauty of the entire street.

Hi,
Just pasted the mail which I have sent to airtel and do not get any reply form them. The mail contains the problem which I am facing..

from Devendra Jain <[protected]@gmail.com>
to [protected]@airtelindia.com,
date Feb 11, 2008 4:03 PM
subject complaint regarding postpaid connection. (contact no : [protected])
mailed-by gmail.com

Hi,

Brief about problem:
I took a postpaid connection from your DSA "KARSHNI SOLUTIONS' and the new sim with the sim no[protected]) on 02/02/2008 by paying advanced rental of rs 998/- paid by a/c payee check(Citi bank cheque no 606405) to "KARSHNI SOLUTIONS" but as if not the sim has not ACTIVATED. Don't know where is DSA exist on earth.

Things is received from executive at my house:
New sim (sim no :[protected] does not have mob no.
Receipt against 998 Rs payment by cheque.
Customer copy of registration form of postpaid connection but he took along with him mistakenly.

Description:

I got a call few days back form Airtel guy(He knows I have Airtel landline) that we have good offer for you as you are already a Airtel land line customer and you can get rebate on Airtel bills. we have 998 Rs plan (one time rental for a year). The executive came to my house on 2/2/2008 and I filled the form for connection and issued a 998 rs check to him againt "KARSHNI SOLUTIONS". I received the receipt of the same amount along with new sim as he told me when this amount will be credited in company account then we will call you and tell you the sim no(mob no). The executive was form some airtel DSA "KARSHNI SOLUTIONS". The DSA name printed in the corner of the receipt is "KARSHNI SOLUTIONS" along with the "Airtel" office address of okhla and the employee name who collected the cheque was Bhanu Pratap Singh with code DA066 but after even after 10 days my sim has not been activated. I called the same guy and his phone is switched off now. The cheque

When I told this to sec 25 airtel outlet, they don't have any answer to say. When I asked that check this your franchise named "KARSHNI SOLUTIONS". Is it fake or valid DSA and if it is valid then give me the address. They checked and told me that its valid and exist in East Noida but we don't have any address the second day they told me that it exists but in Shahibabad. I was confused and called hepline no 121, [protected], [protected]. I was very surprised that when every time I made a call to ccustomer care and they gave me different details once they said this DSA exists in East Noida and another time they said that this DSA is not exist in Delhi NCR. (It seems like a fake). All the answers I received from Airtel were not consistent.

Airtel company don't maintain his DSA details through which the company is doing business and the company is not aware that what the DSAs are doing with their customer.

Its my assumption that If the DSA is fake then how he got the new sim as well as the customer registration form for post paid connection as well as receipt book also with the name of Airtel. I want to know the answer if the DSA is fake and collecting money on behalf of AIRTEL.

Waiting for some fruitful reply.

Thanks,
Devendra jain
[protected]
[protected]@gmail.com