i had got my msg recharge,RC 80, done on 22 feb 2010.since then i hav made several complaints with no response from ur side.today on the 18th of march i tried to contact ur customer service again.on this occasion not because of d msgin recharge,but regardin d 300 rs worth of talktime i lost because o[censored]r FAILURE TO PROVIDE GOOD CUSTOMER SERVICE AND SOLVE THE DAMN PROBLEM.i spent 3 hrs on phone ,half an hour talkin to ur customer service executives and rest 2.5 hrs waiting for your supervisor to pick up the phone.on 1 of d 6 calls i made,when i refused 2 let ur customer service executive 2 transfer 2 your supervisor,after arguing i let her make d transfer only wen she promised me that she would pick up the phone when d supervisor would fail to do so.OBVIOUSLY,my call wasnt answered,but the customer service executive picked up d fon..n assured for a call back.I was so happy to receive a call,but again shedared to put me on hold.I called up again n this time i refused to talk to the customer service executive,and asked him to transfer the phone directly, he ABUSED me ,a girl,and hung up.SINCE THEN MY CALLS HAVE NOT BEEN ANSWERED
UR CUSTOMER SERVICE IS SO INEFFICIENT,ILL MANNERED,UR SUPERVISOR INCAPABLE,I WOULD LIKE YOU TO TAKE ACTIONS..AND WOULD LIKE NO LESS THAN 600 RS OF TALKTIME.FOR THE INCONVINIENCE AND HARASSMENT CAUSED BY YOUR SO CALLED CUSTOMER CARE.ITS A SMALL AMOUNT FOR YOU.BUT CERTAINLY NT FOR A COLLEGE-GOER LIKE ME.
P.S-I GOT ANOTHER RC 80 RECHARGE WHICH IS STILL NOT WORKING
Aug 14, 2020
Complaint marked as Resolved
Airtel — MESSAGE FROM AIRTEL UN(SATISFIED) CUSTOMER
Dear sir/Madam,I am the curtomer of Airtel([protected]) and i am having Airtel Live and Airtel online active on my mobile.Two three days back i was browsing on my mobile and suddenly i got a message like you have been charged Rs. 99 for the java game downloaded and the amount has been deducted on my mobile on 20-01-09.and again i was charged Rs.50 on 22-01-09 .i don't no what is going on but i couldn't see any java game downloaded. on my mobile.. and even called to 121 and complaint on this matter... but i was not happy with there response... and was unhappy with Airtel.. even. you could even check this matter in your systems.. if you could find any thing on this matter..Hence i am mailing you hoping i will get my money back...waiting...for your positive response...Please send me message on this matter or you can even call number given above...
Thanks in Advance,
Suresh