[Resolved] Airtel — [protected]@airtelindia.com
i had got my msg recharge,RC 80, done on 22 feb 2010.since then i hav made several complaints with no response from ur side.today on the 18th of march i tried to contact ur customer service again.on this occasion not because of d msgin recharge,but regardin d 300 rs worth of talktime i lost because o[censored]r FAILURE TO PROVIDE GOOD CUSTOMER SERVICE AND SOLVE THE DAMN PROBLEM.i spent 3 hrs on phone ,half an hour talkin to ur customer service executives and rest 2.5 hrs waiting for your supervisor to pick up the phone.on 1 of d 6 calls i made,when i refused 2 let ur customer service executive 2 transfer 2 your supervisor,after arguing i let her make d transfer only wen she promised me that she would pick up the phone when d supervisor would fail to do so.OBVIOUSLY,my call wasnt answered,but the customer service executive picked up d fon..n assured for a call back.I was so happy to receive a call,but again shedared to put me on hold.I called up again n this time i refused to talk to the customer service executive,and asked him to transfer the phone directly, he ABUSED me ,a girl,and hung up.SINCE THEN MY CALLS HAVE NOT BEEN ANSWERED
UR CUSTOMER SERVICE IS SO INEFFICIENT,ILL MANNERED,UR SUPERVISOR INCAPABLE,I WOULD LIKE YOU TO TAKE ACTIONS..AND WOULD LIKE NO LESS THAN 600 RS OF TALKTIME.FOR THE INCONVINIENCE AND HARASSMENT CAUSED BY YOUR SO CALLED CUSTOMER CARE.ITS A SMALL AMOUNT FOR YOU.BUT CERTAINLY NT FOR A COLLEGE-GOER LIKE ME.
P.S-I GOT ANOTHER RC 80 RECHARGE WHICH IS STILL NOT WORKING
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Aug 14, 2020Complaint marked as Resolved