Reconnection of my airtel no [protected]
I am ( was ) airtel user since 5-6yrs and I placed complain against call drops and network problem in the year of 2008 (may in december ). It was not solved and I used to call very often, I was getting the answer that it would be corrected soon. I changed my hand set as per exevutive`s advice also. In may 2009 again complai was lodged and lot of miss calls, wrong connections, network issues were there and inspite of all these I was bearing the connection because that I have given the number to lot of my customers and relatives. Somewhere in sept or november 2009 I called customer care executives very seriously and stopped payment and for that some one had called me more than an hour we talked about the problem and one of the executive promised me if problem was solved within end of that month, all my outstanding would be waved off. Even I didnt want the waver, but my problem was not solved. Finally they have disconnected my incoming and out going, which affected my business very seriously as I was totally depended on Airtel connection. I got one letter from airtel that if payment is not made immediately legal proceedings will be done against me and they have given one person`s name to contact Mr.Ashok his mobile no is [protected]. I contacted him for a week and he also keep on telling like he would send his executive, but did not. I contacted customer care again and told them the details. Then one lady had called and I detailed her all problems and she told that she would give discount and asked me to pay Rs.2,000/- against all out standings and she will reconnect the no. She also accepted that if I give post dated cheque, she will give connection within four hours ( no need to wai till cheque get cleared ) and next day some executive came and collected the cheque. At that time someone else called me told the amount as two thousand eight hundred and change ( I dont remember exact figure ), I got doubt at that time and called that lady again and told that I will give post dated cheque only for two days and wait for your letter and connection. If that doesnot happen in the next day I told that I am going to stop the payment for the cheque issued. It did not happen and when I asked that lady she told that till get cheque get cleared she cannot give the reconnection and she was not knowing that.
I am totally getting confused of whom to give the complaints, from whom should I get coneection, etc. Someone will pick the phone and answer, they send some body to collect the payment, finally they say they are new to airtel and do not know the rules, someone calls and tell wrong outstandings, etc. I request you to kindly go through the matter seriously and get my connection back as I am facing lot of problems and loosing business because of this.
Regards,
C.R.Venkatesh
[protected] (this is my Tata Docomo alternative no to contact)
Aug 14, 2020
Complaint marked as Resolved 
Airtel — False billing and cheating since 1 year
Dear Sir/Madam of concerned authority,In 2006, I was using Airtel postpaid mobile connection at office and since I wanted one for personal use, I thought of taking an add-on connection. After few months I quit that job, so I had to surrender the simcard to my office.
From Jan 2007, I noticed that I was billed for my personal no. and that of my old office no. Initially, I paid for the old no. and claimed back from ex-employer. To avoid in future similar mess, I approached the Airtel outlet at Koramangala (5th block, near HDFC Bank) in March 2007 to separate my existing number from that of the older no as it belonged to the office. They asked me to pay a deposit of Rs.300/- and give in writing a letter saying so with supporting document for proof of address (for my residence which is present address).
I never received bills at my residence from April, when I called up customer care 121 I found that their records are still showing the ex-office address instead of my residential address. Thereafter, I've sent several SMSes to 222 quoting my new address and also been telling the customer care representatives. Inspite these repeated efforts, I never recieved bills but was getting reminders through SMSes and phone calls. I was so tired and had become very busy to ensure the bills are posted to me at my new address, that I just felt silent and started paying on getting the SMSes only.
In June 2008, I was out of country for about 2 months. Yet, the bill is Rs.3700/- and since I had not paid they've now permanently disconnected my no. On seeking clarifications, they're saying my monthly rental amounts to Rs.1000/- when my plan was of Rs.199. On probing further, to my shock I'm told that the old no. (ex-office no.) is still accounted against my present no. and so the rental for both is due for payment! When I questioned, how it can be possible the team leader said - I was supposed to transfer the old no. and since its not detached from my present no. it is still active in my name!!! Actually, I dialled the old no. just to find out and found that that no. doesn't even exist!
So, all through 1 year since 2007 they've been cheating me by billing not just my present no but also on the one that is in no way connected to me and doesn't even exist!
Now, they say unless I pay up outstanding of Rs.3700/- my no. will not be activated and they can't even give the bills & its details to me since already they've permanently disconnected my no.
I request the concerned authority to get me justice and suitable compensation for the loss I've incurred by Airtel company.
Regards,
Deepa