Airtel Complaints & Reviews

my airtel mobile no.prepaid

[protected]
user name: JOBY MATHEW
CIRCLE : NEW DELHI
complaint:


I have activated internet on my mobile by dialing 567# and selected unlimited Rs 10(100mb day) same time i lost my balance by Rs 10 .Same time i received sms saying that ur request cannot be processed and also got a message saying that ur unlimited 50kb 30ps activated and u can use the service.


I have activated this on 21 03 10 and thought that i have made somemistake but i am sure .
steps i followed


after i dialing 567#
selected 1.internet packs
and the offer list came
from that i selected option 4.( unlimited rs 10(100mb day).


And i today was in need of gprs ie on 22 03 10 and i activated daily plan .And the message came in and i got angry.




so take necessary action .


i have lost my money(20Rs) and time .

I am a regular customer of Airtel from Haldia, West Bengal from last 4 years. I normally use GPRS facility of Airtel. From last 6 times, whenever I move outside my home state I am unable to use the GPRS service. i made regular complaints but there is no response. Rather, once a fake sms that my problem is resolved was sent by customer support.
I am still in roaming and not able to use the service.
Whenever i connect I get message that.. "Max. connection in use please close some and then connect"

This is in reference of no. [protected] in name of Satish Sharma,
This number already closed on August 07, but still I havn’t receive any refund against the above mentioned number.
Last complaint no. 16086325 given by excecutive in Airtel showroom located at Rajouri Garden.
Before that I have made so many request and complaint for the same but I have not get any response from company side only executive gives status that cheques had been delivered.

After that i have contact to Nodal officer had they responded thru mail as mentioned below

(Dear Mr. Sharma,

Thank you for writing to Airtel.

This is with reference to your email dated 6 January 2010 regarding Airtel number [protected].

We have been trying to contact you but unfortunately due to non availability of alternate number we are unsuccessful with our attempt.

We request you to kindly visit nearest Airtel outlet and submit below mentioned documents for the reissuance of refund cheque:

1.Rs.10 Indemnity bond
2.Valid Photo Id

We hope this information helps.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards

Neha Babbar
Nodal Officer
Bharti Airtel Limited )

I have done the same as instruction given by the officer documents submitted on 14.01.2010 to Mr. Maoj at Sheeba Telecom Jail Road But till date i have not get any response from the Company.

Dear Sir,
I am forced to make a complain here against Airtel Mobile Services because, I have not getting any solution from them. My details complain are as follows.

I have made a discontinuation request duly filled by the printed format for my Airtel mobile number [protected] on 4th Dec;2009 in The Airtel Relationship Center at Parkstreet,Kolkata. The Sr. No. of the receipt of Confirmation of receipt of Discontinuation From is 29748855 with the signature of Airtel Official named by Shuddha Seth.
I have made all my dues Billed and rental charges upto 10.12.2009 accordingly.( Billed amount was Rs 424.29 paid Rs 425..)
But they did not disconnect the number which several time I spoke to the C.C. E. and mailed to their Nodal officer, and Appellate Officer for the same. But only they were busy to generate only the false billing .
On 18.01.10 the appellate officer wrote me the number has been already suspended w.e.f. 14 jan 2010 and will be permanently disconnected. And also confirm that they will adjust the amount the have billed for 11the Dec to 10 January.
This process were continued up to 21.03.2010.
On 22nd March 2010 again I inform the Nodal Officer by Phone while got no response from the Appellate Officer. I had a security deposit held with Airtel of an amount Of Rs 300.
I received a letter with a CMS Disbursement Cheque of Rs 159.09 for refund of Security Deposit.

But they have not clarify or explain why they they have deducted Rs 140.91 from my account.

I would like to know how they have charges me after disconnect my connection ( 14.01.2010 they Confirmed by Mail).

Thanking you,
with Regards
Manoj Kumar Panja
[protected]@yahoo.com

On 21st March, 2010 I sent few SMS to my friends using way2sms.com messaging service. I got an anomalous call saying that he is getting my SMS. I checked my address book but this number is not listed. Later in the night 9:53PM I received 3 sms from him asking
1) who i am?
2) where from i was?
3) how is my wife?
so i wish to know his address. I Know his name( S.Ganesh). He is airtel subscriber from AP.

My Customer ID is [protected], had paid Rs.4550/- ( on 13.3.10), executives promised me to activate southern channel ultra pack within 24 hours, till 22.3.10 (0005 hours) it has not been activated.Umpteen calls were made to the executives who then started dilly dallying and delaying by their tactics. Two e mails were sent to their e-mail addresses on 21.3.10 but one reply was sent stating that the complaint will be looked at the earliest. I donot know when it will be activated. I think it is an eternal wait. I request others to just be alert of this delaying tactic by Airtel DTH services

Reconnection of my airtel no [protected]
I am ( was ) airtel user since 5-6yrs and I placed complain against call drops and network problem in the year of 2008 (may in december ). It was not solved and I used to call very often, I was getting the answer that it would be corrected soon. I changed my hand set as per exevutive`s advice also. In may 2009 again complai was lodged and lot of miss calls, wrong connections, network issues were there and inspite of all these I was bearing the connection because that I have given the number to lot of my customers and relatives. Somewhere in sept or november 2009 I called customer care executives very seriously and stopped payment and for that some one had called me more than an hour we talked about the problem and one of the executive promised me if problem was solved within end of that month, all my outstanding would be waved off. Even I didnt want the waver, but my problem was not solved. Finally they have disconnected my incoming and out going, which affected my business very seriously as I was totally depended on Airtel connection. I got one letter from airtel that if payment is not made immediately legal proceedings will be done against me and they have given one person`s name to contact Mr.Ashok his mobile no is [protected]. I contacted him for a week and he also keep on telling like he would send his executive, but did not. I contacted customer care again and told them the details. Then one lady had called and I detailed her all problems and she told that she would give discount and asked me to pay Rs.2,000/- against all out standings and she will reconnect the no. She also accepted that if I give post dated cheque, she will give connection within four hours ( no need to wai till cheque get cleared ) and next day some executive came and collected the cheque. At that time someone else called me told the amount as two thousand eight hundred and change ( I dont remember exact figure ), I got doubt at that time and called that lady again and told that I will give post dated cheque only for two days and wait for your letter and connection. If that doesnot happen in the next day I told that I am going to stop the payment for the cheque issued. It did not happen and when I asked that lady she told that till get cheque get cleared she cannot give the reconnection and she was not knowing that.

I am totally getting confused of whom to give the complaints, from whom should I get coneection, etc. Someone will pick the phone and answer, they send some body to collect the payment, finally they say they are new to airtel and do not know the rules, someone calls and tell wrong outstandings, etc. I request you to kindly go through the matter seriously and get my connection back as I am facing lot of problems and loosing business because of this.

Regards,

C.R.Venkatesh
[protected] (this is my Tata Docomo alternative no to contact)

We have an corporate account with airtel.From the last 3 months i have not recieved any mobile bill of the same.The account no is[protected] and the mobile no is [protected].
I pay the bill every time with my guesses and not abe to see the usage......Registered the complaint many times with airtel but no actions taken

HAVE COMPLAINT TO AIRTEL SINCE JULY'09 FOR NON ACTIVATION OF 649PLAN INSTEAD OF 799PLAN , AND WRE NOT GETTING PROPER SERVICE OF BROADBAND SINCE LONG TIME AND HAVE COMPLAINT FOR THE SAME MANY TIME TO CUSTOMER CARE AND EVEN TO RECOVERY AGENT SO GET MY BB FIXED AS LING/DSL LIGHT KEEPS ON BLINKING AND GOES OFF TOTALY.
HAD A BROKEN WIRE N TO SENT SOME TECHNICIAL AGENT TO COME N FIX IT , BIT NONE OF THESE THINGS WERE TAKEN CARE AND THEY KEEP ON HARASSING FOR PAYMENT OF BILLS WCH WRE CHARGED AS PER 799PLAN EVEN AFTER GIVING WRITTEN REQUEST TO A PERSON WHO CAME N COLLTED PAYMENT NAMED MR.KRISHNA.
SINCE NOV TILL YET 2010 MY BB SERVICES WERE NOT FIXED OR ELSE WRE STOPPED EVEN TELLING THEM FOR WITHDRWAL OF SERVICES BY ME.
I MADE PAYMENT ON DEC'09 AGANT BILL OF OCT/NOV BOTH WITH ADJUSTMENT OF 900RS ON 2100RS DUE NON PROPER SERVICES N CHNGED OF PLAN,SOME TL CHAUDHARY GAVE ME ADJUSTMENT N SAID THT AFT 900RS WE WUD GIVE U 649PLAN FRM DEC N ON, BUT AGNT ALL THE THING WERE SAME ,
I M BEING TORCHED BY AIRTEL BB RECOVERY PEOPLE FOR PAYMENT OF BILL AND EVEN GETTING BILL DATA ON MY EMAIL EVEN AFTER TELLING THEM TO STOP THE SERVICES IN D MONTH OF DEC'09 AND JAN10.
BILL IS BEEN GENERATED BY THESE OWN WISH N THERE OWN PROCEDURE WCH I TOLD THEM THT I DNT WANNA CONTINUE WITH AIRTEL AS WITHOUT GETTING SERVICES N PROPER SATISFACTION OF BB SERVICE , I DNT WANNA USE BB.......STILL THING R SAME FROM AIRTHEL BB

I use airtel mobile from the last 6 years. these days i am experiencing hike in my mobile bill and i asked for a copy of ebill on my mail id. i try to connect to customer care executive but the call does not get connected. i asked for the ebill to the executives who call for the bill payment but there is no response from their side. i again request to kindly send the ebill for last 3 months so that i can check my bill.

Regards,
RK Madaan
[protected]

i have made several complaint(about 4 - 5 times ) about not receiving sms on my mobile number [protected]. everytime it is attended and is set right within few days but again same complaint after 1- days. i am fed up in making complaint but no permanent solution.

today i again complaint to the custmer care at about 8.00 a.m.but the indifferent and negative attitude of the man oin the customer care has irritated me and my problem persists.

thanks

soma goswami

Dear sir
I am a subscriber of Airtel for the past several years and my number is [protected]; My Plan right from the beginning is for SMS Re 0.10 ( ten paise) and for Call is Re. 1.00 per minute ;
but to my shock and surprise, when I sent message to-day from my mobile, it charged 50 Paise per message instead of 10 paise. I have contacted your grievance cell through number 198 and they told me that they have changed my plan from 11th March, 2010 in which the SMS cost is 50 paise per SMS.
How you change my original Plan without my consent unilaterally ? which is utter violation of the terms and conditions ;
I urge you to change my plan to original plan where SMS cost is 10 paise per SMS and call charge is Rs 1.00 per minute; and also credit back Rs. 1.00 which you charged to-day for the SMS sent ( two SMS 50 paise each ) without my consent immediately.
Also explain me how you change my Plan without my asking for the same ?
- Ravigopal K ( [protected])

Dear Sir/Madam

I am a customer of your Digital TV Account [protected] , I had put a complain regarding the signal loss in my system since last two days . 1st I had talked with
your respective person at customer care and as instructed by him I talked to the local dealer, again the local dealer give one local customercare no , its [protected] & [protected] but boss still no response , I expect one person should attand the problem today/ latest by tomorrow anyhow. Otherwise it would be better I go for the Dish TV and scrap the Airtel Digital Tv system.However I have lot my input amount.But this is ok for me. Hope you will understand the proble and attend the call immediately. My contact nos are : [protected] / [protected]

Telephone companies are the second biggest scammers after the worldwide Pharmaceutical Fraud.

I am on a Freedom 1699 1 Mbps Unlimited plan since December 2009. First off was one bitter ordeal to get the lousy/ unbelievably sloppy Airtel personnel to get my line up and running and they set me on a wild goose chase for two weeks after they took my money & finally activated my connection (several calls and threats later) !! I had promised my overseas clients that I had everything in place with the transit and I would be online within 5 business days maximum and these unprofessional made me lose my face right in the beginning only to add Insult to Injury !

An executive from Bangalore called me on the 8th of March 2010 with an exciting new offer. "Sir we are happy to give out a new offer you are eligible for double broadband speed at a measly add-on of Rs. 100 and you get to make calls for the same amount local or STD and you will get 2 Mbps from your present 1 Mbps speed within 7 days if you opt for this upgrade." To which I said Yes, Please do ! And the caller said my speed would be upgraded in 7 working days maximum.(today is the 20th of March ! )

On the 11th of March 2010, I received an SMS that said "Pay just Rs. 100 per month and double your Airtel Broadband speed from 1 MBPS to 2 MBPS. Also get free call value worth Rs. 100. SMS DELIGHT to 53636 to activate (Sender AX-Airtel- 17:17:19 - 03/11/2010) which I opted in and right away and received a confirmation that said

"Thank you for subscribing to Airtel DELIGHT Offer. The offer will be activated and you can enjoy the benefits within 96 hours - Team Airtel at 17:29:13 the same day March 11th 2010.

I called up 121 to confirm the same and the call center executive said it would be done within the time frame that was promised earlier on and i would be billed on a prorata basis.

I again called up Airtel customer service this morning to let them know that the upgrade is yet to take effect after 12 days i.e., 288 hours later & the call center guy gave me a complaint # 30677688 and confirmed that the new plan has been upgraded at their end on the 17th and i could expect the 2Mbps speed in a day or two maximum. I get a call at 4 p.m. today and the gentleman says "Sir you had requested for an upgrade to 2Mbps unfortunately that offer has ended and you are not be eligible for this offer !!

Now Do they think we are a bunch of Retards ?? I for one never asked for this upgrade, they solicited only to turn out to be Snake-Oil Salemen two weeks later ! This is totally unacceptable and downright obnoxious !

I am posting this just to skin these wolves in sheep's clothing alive ! I for one have vowed to take these unethical marketing devils to task ! I urge every single broadband customer that has been lured with such misleading fake promises.

I will post in all the consumer redressal forums that are out there and annihilate this telephone/broadband operator and won't ever quit until they eat their words and upgrade my account to the promised bandwith without delay ~! The sooner the better or I will be forced to destroy the goodwill factor in the market place by starting a storm of a bone crusher campaign against this blessed company AirTel !! Thank you !

Hi,

I bought new Airtel SIM card No: [protected] from Maxtel Telecom Dasarahalli , all the Incoming and outgoing calls have been barred after 3 days because of address miss match, I had provided the all the address proofs documents but the mistake done is done by Airtel (Maxtel telecom Dasarahalli) Mobile Service Providers while uploading the address Data.

I have submitted the address proof details second time but still the calls have been barred, And also no body is responding and giving proper information from Airtel customer care or Maxtel Mobile Service provider.

Thanks,
Manu

dear sir,
i have never seeen such a worst service providers.my sim already had a message offer and also call offer.when my call offer got cancelled.i contacted airtel customer care.they told me that i can recharge for 27rs and a new call offer will get activated with out any change to my message offer.accordingly i did.but i lost my message offer.when i asked them why they gave me a wrong information ,they are giving bad word words to me,is this the kind of service airtel providing to their customers?
i need my 27rs back.airtel should refund me my money.i cancelled my offer.giving badwords to your customer,no service,providing wrong information to customer,,,,,,,is all this things that u teach your customer casare officers during their training period? u must pay back my money within 24 hours

I have a lifetime number of Airtel ([protected]). I have been receiving bollywood updates from Airtel without ever subscribing to it. The charges are first deducted and then a sms is sent saying that the charges have been deducted. Three days ago, I received a sms saying that my bollywood updates would be renewed in three days and that if I wanted to discontinue it, I was to sms STOP to 121. I sent three smses on three consecutive days to 121 and every time inspite of the message getting delivered to customer care, I have received sms saying "We are unable to process your request. Please try later.' Today, I have received a sms from 54321 saying "You have been renewed for Bolly subscription service from Airtel. You have been charged Rs.10." This has been going on for a long time and I have always been contacting customer care for stopping such services, but to no avail.

Also, a few days ago, after a call at about 8pm in the evening, my balance was Rs. 140. The next day morning it was Rs.90. I, very clearly remember that no calls were made after the 8pm call. Then why the deduction?

Because of my lifetime number, I am paying Rs.1 for even a 30 seconds call. Why should I be paying for services to which I have not subscribed?

This has been going on for quite some time now. Please look into the matter.

My SIM card number:[protected]; A/C No.:[protected]; Model: MMX610U;
Serial Number: D82AA[protected];
IMEI number: [protected];
IMSI number: [protected];
Firmware version: 11.001.01.00.284;
Hardware version: CG35TCPU ver. A.

Complaint: I get download maximum speed of 11.2 KB/s and much lower upload speed.
You claim 236.2 kb/s on your software "Net Warrior" of Micromax.
I expect a solution to this. If not I shall be forced to share it publicly.

I got my prepaid moble no [protected] e recharged for Rs 222/ but no balance came in mu mobile .why? please help me.

From: KC, Vamsi
Sent: Friday, March 12, 2010 3:48 PM
To: [protected]@airtelindia.com
Cc: vamshi.[protected]@gmail.com
Subject: Hell tel would be the apt name if you want to change the name of your organisation

Hi Aritel,

As the subject line suggests. I am extremely unhappy with the product. The complaint is about the incidents related to the telephone number of airtel which is [protected].

This mail is after the conversation with (Harish Kumar Kariyappa :- Floor Supervisor Customer case office, Bangalore) and his able Executive (Immanuel Christie :- Executive) Reference number:- [protected].

I am not sure if you have any records of my account details as a post paid customer of Airtel .

I have been a post paid customer for a long period of time paying quite a good amount ( of course because of the usage) . Over last 2 or 3 months I didn’t pay the money as I had lost my job and I had told airtel customer care who used to call me everyday to ask when I would pay the money sometimes they used to call me say 10 to 15 times the answer would be the same. I don’t have money and will pay it once I have money or cancel the connection immediately. They never disconnected the service. Finally I got my job back and decided to pay the money which I did. Later I got to know that Airtel had contacted most of my friends / relatives and colleagues asking for details as if I have done a grave sin and I am absconding. Is there nothing called as DATA PRIVACY and respect to other person. Is there any clause in the airtle post paid agreement where they have mentioned that they will call all the people I have contacted using my airtel number and be the reason for such an huge inconvenience. I am sure that there is none. I hope you are aware that there is a legal system which can take this issue seriously. Now the best part about airtel service. I call us post paid customer support and inform about this and they don’t respond or take any action about the incident. I must say airtel has taught its customer care how well they can go deaf if the customer is in pain. I guess the motto of airtel customer care is Ignorance is bliss.

Now let me tell about the next level of drama. You might be wondering why I am still continuing with airtel if I am so disappointed. The answer is simple. I have given this telephone number to a lot of people and though I have lost their info they can contact me as I don’t change the number. Thanks to airtel. So, What I do is take pre paid thinking I will maintain my account as I want. But , no.

I submit all the required documents in Nelmangla Airtel outlet ( Rental agreement, Pan card number and a XEROX of the same and photograph of course I filled up your application as well) . I took a card from Domlur branch paying 49 rupees. I will have to tell you what happened there. The lady told it is 49 I gave a 50 rupee note and guess what I lady takes the money and moves on to the next work. I ask for change and the lady looks at me and makes faces as if I am sort of a snob. She tell about it to the person sitting next to her and they both laugh finally they give me my change. Wonderful service.

After two days of paying for validity and getting recharge . I get an sms telling that I have not submitted my documents and the service will be deactivated. I promptly call up airtel customer care and tell the lady I spoke the issue and she says we have the documents and you don’t have to worry and please ignore the sms as it is a generic sms. I fell nice as for one time some one gives me a reason to smile about airtel. I get the same sms today and after 2 to 3 hours my outgoing is not there. I call up airtel again and I am informed that it is my fault. Yes, it is my fault that I am with airtel. Thank you so much for the enlightment.

Everytime on the call it is told to write a mail. Now I have written a mail.

Are you going to do anything at all. Now I have an official record of the complaint.


Kind Regards,
Vamsi KC