Airtel Complaints & Reviews

Thanks for responding back,
Mr Rakesh Kumar,


As this is a public issue and not my personal issue i hope that yu will solve the matter for the favour of our beloved citizens of India. And also the proof is in front of yu THE TV ADS - which tells UNLIMITED GPRS. And still the ads are coming in the TV. SO please try to solve that instead of satisfying me. I did my job as a right citizen of this our Mother India. And yu too please do yur jduty as citizen for your county by reaching this posts the right channel if yu have the authority. I think yu understoodme.
Thanking you
standydalmeda

Hello Everybody,
What Mr Stanydalmeda has posted is very true and one more interesting factor i want to tell here is Now the Tata Docomo is following the same path of Airtel by giving the same UNLIMITED advertisements in Media and Channels. And when i enquire with the Customer care agents they say there are no UNLIMITED plans available.

bharati airtel mobile — Mobile number disconnected

Sir,

I have taken a prepaid mobile connection (no. [protected]) 5 months back. My incoming was barred on 10/may/2010 for which a complaint was logged (ref no. [protected]). It was understood from customer service desk that there is a mismatch in documentation (after 5 months!!!) and "backend" is working on the same. Follow up calls were made 3 times and the last update from a gentle man named Zameer (addressed as team lead/manager) was that the outgoing will be restored by 17/May/2010 . To my surprise, on Saturday (15/may/2010) the outgoing was also barred.

When contacted on Monday(17?may/2010), another gentle man named Najeeb told that the number is "recycled" becuase address could not be verified.

This is not justifiable and un reasonable because of following reason.

1. I am staying in this address for the last 5 yrs and I hold a valid driving license and voters id in the same address. More over, I also hold a post paid mobile connection from other service provider in the same address.

2. It is not acceptable to deactivate a number without informing the customer about the fact and giving him a chance to respond.

I would like Airtel officials to look into this matter and restore my connection with immediate effect.

Thanks
sreekumar
[protected]

Awaiting restoration of connection.

Hi Mithun,

I am facing the same problem right now. Though my bill is 62300. and my credit limit is 4500.do let me know how you dealt with this matter.
[protected]@gmail.com

Airtel Mobile — Extra Charges Without Any Feature, Company Have No Explanation

My Name Is NITIN AGGARWAL. I Am Using Airtel Mobile Last 7-8 Years With My Own Firm Name. Last 8 Months Airtel Charge Me Extra Ammount In My All Bills Without Any Services, And I Have To Pay Due To That Was My Company No. Airtel Dont Know Why They Charge, And They Also Replay That Why Are You Paid When You Are Not Useing Any Extra Services.
WhAt I CAn Do...
Plz Suggest Me.

Nitin Aggarwal [protected]
Saatvik Aggarwal [protected]

DEAR SIR

I HAD BEEN HOLDING A AIRTEL MOBLE NO.[protected] AND SUBSEQUENTLY SURRENDERRED AS THE PROMISES GIVEN AT TIME OF TAKING SERVICES OF THE AIRTEL WAS NOT MAINTAINED BY THE FIRM. AIRTEL. REPR5ESENTATIVE OF THE FIRM AIRTEL WAS TOLD ME WHILE ACCEPTING THE SCHEME OF RS. 299/- pm THAT THERE WILL NO HIDDEN CHARGES AND NO EXTRA PEMENT WILL BE CHARGED ON ANY ACCOUNT. BUTWHILE BILLING THEY CHARGES ME 1250/- TOWARDS THE ONE TIME CHARGES FOR WHICH I HAVE NEVER AGREED AND IT WAS NEVER TOLD ME AT TYHE TIME OF EXPLAINING THE SCHEME. CUSTEMOR CATE AND OTHER REPRESENTATIVE ARE HARRASING ME BY MAKING FREQUENTLY CALL AT MY HOME AND MY CELL ASKING FOR THE PAYMENT WHICH RESUL IN DISTURBING IN MY DAILY ROUTING LIFE PUTTING ME UNDER UN DUE STRESS AND MENTALLY TORTURRED IN SPITE OF EXPLAINING THE FACT THEY STILL BEHIND ME TORTURING FOR THE PAYMENT BY MAKING CALLS AT ANY TIME ANY DAY. THE SAID ACCOUNT WAS CLOSED BY CLOSURE ID NO. 29808079 WHICH PROVIDED BY AIRTELL REPRESENTATIVE AND SAID THAT ACCOUNT HAS BEEN CLOSED AND THERE IS NO PAYMENT OUTSTANDING AGAINST SAID NO. I.E. [protected] BUT STILL THEY PROVIIDING AND ISSUING ME A INVITATION FOR CONCILATION THROUGH dEI AND aSSOCIATES VIDE nO. AIRTEL-MUMBAI/MAR-10/91567 DATED 25/03/2010 WHICH A EXAMPLE OF HARRASEMENT BY ISSUING A NOTICE THROUGH ADVOCATE WHEN I HAVE EXPLAINED ALREADY THE FACT ABOUT THE CELL AS EXPLAINED BELOW TIME TO TIME. PL LOOK IN TO THE MATTER AND FINISH THE ISSUE FOR EVER. THANKING U
Forwarded message[protected]
From: ajamtulla pathan <[protected]@gmail.com>
Date: Thu, Feb 11, 2010 at 6:04 PM
Subject: Re: Outstanding Airtel Payment
To: "Recovery.[protected]@airtel.in" Recovery.[protected]@airtel.in

Ref:- Airtel-Mumbai/Mar-10/91567 dated 25/03/2010

Kind Attention Subhash Rathod and Shri Sachin Patole.

THANKS

FIST INSTANT I WOULD LIKE TO INFORM U THAT MATTER regarding Airtell payment for cell No. [protected] WAS DISCUSSED WITH SOME O[censored]R CUSTMER CARE SERVICES GENTLEMAN LONG BACK AROUND NOV.END 0F 2009 AND HE ALLOTTED ME A ACCOUNT CLOSURE NO. 29808079 SAYING THAT SERVICES OF MY ABOVE REFERRED PHONE NO. [protected] HAS BEEN DISCONNECTED FOR EVER AND TERMINATED THE SERVICES AND THERE IS NOTHING IS PENDING AGAINST THE SAID AIRTEL NUMBER REFERRED TO ABOVE MOBILE.

I WANT TO DRAW UR ATTENTION TO THE DISCUSSION HAD WITH UR REPRESENTATIVE (SWATI, AASHID, HARSHAD AND OTHERS WHILE EXPLAINING THE SCHEME OFFER O[censored]R AIRTEL SERVISES AN AMOUNT OF RS. 500/- WAS TAKEN FR ME THROUGH MONEY COLLECTION AGENT FOR THE SERVICES AND THEY CONFIRMED THAT THERE R NO HIDDEN COST OR ANY OTHER CHARGES TO BE PAID IN FUTURE FOR THE SERVICES AS THIS IS A SPECIAL SCHEME OFFER FOR A TIME BOND PERIOD AND THE SAME SCHEME WILL NOT BE AVAILABLE IN FUTURE. I HARDLY MADE FEW CALLS FROM THE NUMBER OFFERED TO. ME AND I HAVE NOT EVEN USE MORE SERVICES OR MADE ANY MORE CALLS FOR THE CELL FOR WHICH I HAVE MADE ONE TIME PAYMENT OF RS. 500/- AS REQUESTED BY THE REPRESENTATIVE TO START THE SERVICES. WHEN I SAW THE BILL THERE WAS A CHARGES (HIDDEN ) OF ABOUT RS. 1250/- WHICH WAS CHARGED FOR ONE TIME FOR SERVICE FOR WHICH I WAS NOT AGREED AT THE TIME OF ACCEPTING UR SERVICES AND EVEN NOT AFTER THE SERVICES STARTED BY U. AS IT WAS COMMITTED BY UR REPRESENTATIVE SWATI THAT THERE WILL BE NO EXTRA HIDDEN CHARGES ON ANY ACCOUNT ONLY BILL PAYMENT OF THE CALL MADE R TO BE PAID. AND I AGREED FOR THE SAME AND NOT FOR ANY EXTRA ADDITIONAL HIDDEN CHARGES WHICH THE AIRTELL CHARGED ME AND REPEATEDLY ASKING ME TO PAY THROUGH SO MANY AGENT AND DISTURBING MY ROUTING LIFE STYLE AND ALSO TO MY FAMILY MEMBERS FOR PAYMENT FOR WHICH I HAVE NEVER AGREED TO PAY. WHEN I HAVE BEEN PROVIDED THE ACCOUNT CLOSURE NUMBER THEN WHY THIS TYPE OF TORCHURING EMETHODS ARE ADOPTED BY THE FIRM WHICH VOILATING THE RULES FOR MADE BY THE RBI THE COSTOMERSTHAT'S ALL. NOW I NEED REFUND OF SOME BALANCE AMOUNT OUT OF RS. 500/- WHICH I PAID AND NOT UTILISED UR SERVICES AND REQUESTED TO STOP THE SERVICES.

PL REFUND THE MONEY AND AS PER THE CLOSURE ID REFERRED TO ABOVE SERVICES WERE TERMINATED AND ACCOUNT WAS CLOSED.
PL ONCE AGAIN I AM REQUESTING TO CLOSE MY ABOVE ACCOUNT AS PER THE CLOSURE ID AND REFUND THE BALANCE AMOUNT OF OF RS. 500/- WHICH I PAID TO U FOR MAKING CALLS FROM CELL

REGARD TO ALL
AND HOPE THAT PROPER ACTION WILL BE TAKEN

AMK PATHAN [protected]


On 2/11/10, Recovery.[protected]@airtel.in <Recovery.[protected]@airtel.in> wrote:

Ref: A/c. No. [protected] Cell No. [protected]

Dear Sir/Madam,

We wish to draw your attention to the outstanding of Rs. 1252.86 /- in your account referred above.

In the past we have given you enough reminders to pay the said amount despite that the matter still remains unresolved. Since you failed and neglected to pay the amount even after receiving the intimation regarding the probable legitimate action against you, we are now compelled to take the matter legally. Please clear your outstanding within 7 days after receipt of this mail, otherwise, we shall have to initiate the legal action.

However, you will appreciate that we are extending you this final opportunity to make full and final settlement of your account. We urge you to take this as our final intimation letter towards settling your account & closing the matter amicably.

Please do not reply to this mail, feel free to get in touch for any queries on [protected] or email ID :- ashish6.[protected]@airtel.in

yes exactlly, this compurised answering must be stopped as w are live and need to get a good answer from service provider. Why airtel does not understand this factor???. Are they thinking that there are no other mobile provider. It si a request to Airtel MGT to establish customer service effectively inorder to be the leader in the market or continue the same and loos all customer and be a another loser soon

i have activate rs.98 gprs pack..., then the charge of suffing and all are cut in my main account..., and the company said its charge of airtel live but in my mob. there where no setting of airtel live..., i have only MO(mobile office)
and my customer care is blocked..., wat i m do?????????????????????????????
i request to... company to provide satisfaction
my mobile number is [protected]
i m waiting...for your reply or phone call...

Airtel — False billing and cheating since 1 year

Dear Sir/Madam of concerned authority,

In 2006, I was using Airtel postpaid mobile connection at office and since I wanted one for personal use, I thought of taking an add-on connection. After few months I quit that job, so I had to surrender the simcard to my office.

From Jan 2007, I noticed that I was billed for my personal no. and that of my old office no. Initially, I paid for the old no. and claimed back from ex-employer. To avoid in future similar mess, I approached the Airtel outlet at Koramangala (5th block, near HDFC Bank) in March 2007 to separate my existing number from that of the older no as it belonged to the office. They asked me to pay a deposit of Rs.300/- and give in writing a letter saying so with supporting document for proof of address (for my residence which is present address).

I never received bills at my residence from April, when I called up customer care 121 I found that their records are still showing the ex-office address instead of my residential address. Thereafter, I've sent several SMSes to 222 quoting my new address and also been telling the customer care representatives. Inspite these repeated efforts, I never recieved bills but was getting reminders through SMSes and phone calls. I was so tired and had become very busy to ensure the bills are posted to me at my new address, that I just felt silent and started paying on getting the SMSes only.

In June 2008, I was out of country for about 2 months. Yet, the bill is Rs.3700/- and since I had not paid they've now permanently disconnected my no. On seeking clarifications, they're saying my monthly rental amounts to Rs.1000/- when my plan was of Rs.199. On probing further, to my shock I'm told that the old no. (ex-office no.) is still accounted against my present no. and so the rental for both is due for payment! When I questioned, how it can be possible the team leader said - I was supposed to transfer the old no. and since its not detached from my present no. it is still active in my name!!! Actually, I dialled the old no. just to find out and found that that no. doesn't even exist!

So, all through 1 year since 2007 they've been cheating me by billing not just my present no but also on the one that is in no way connected to me and doesn't even exist!

Now, they say unless I pay up outstanding of Rs.3700/- my no. will not be activated and they can't even give the bills & its details to me since already they've permanently disconnected my no.

I request the concerned authority to get me justice and suitable compensation for the loss I've incurred by Airtel company.

Regards,
Deepa

Airtel Mobile — false billing

I'm Santosh Kasbe, my no is [protected] which is corporate CUG i.e. of Western Railway

Since last 4weeks I have been receiving sms indicating Rs. 99/ - have been charged to me for downloading games which i never downloaded.

When I received 2nd sms, I had contacted to Airtel customer care, and requested for stopping of this false billing, but could not get satisfactory reply. Now on friday there was 4th sms i.e. till date about Rs. 400/- have been charged to me which is false.

I also mailed my complaint to [protected]@airtelindia.com when i received 3rd SMS last week, but false billing is continued, being corporate CUG, i also wrote letter to my concern dept.

I would like to request to kindly help me out in this matter for stopping all such payments.

With regards.

Airtel Post Paid — cheating,false billing

Dear sir,
My cell no. is [protected],post paid connection.
I would like to fire a complain against airtel billing department.
I ve been a regular post paid user of airtel for the last 6 years.
And I ve got activated gprs on my phone for last year,
Under which I ve opted for Rs.200 plan, which allows me to surf
For 2 GB of data everymonth.
Now for this month they have charged me around 14,000/
For around 950 KB of data.And they are saying that I ve surfed the
Net via airtel live,so they are charging so much .

Now You tell me , is it fair to do so.I ve been their regular customer
And I ve also opted for the GPRS plan, now how should I come to know
That they ve send me the airtel settings and ask to save it.
How can u charge 31,000 for the same thing which u r selling at 200 rs.
And that also without informing the customer.

Please do something, otherwise I don’t ve any options other then :

1. I should opt for number portability, and ask my 20-30 friends also
to switch from airtel as soon as possible.
2. Go to the consumer court and file against your company, for harassment
And doing unjustice to your valuable consumer.

hello sir I want know for this airtel number [protected] address and call detail and all detail This very impretion request, beacuse this gays called my wife number untime and more time called and keep mental tarcher lpease solve or i like consumar my id [protected]@gmail.com. sir i request u plz send me details april months 1 april to 7th april. i wait u reply - ashwani

Dear,

I am very soory to inform you i am purchase on Airtel DTH new installation pack Rs.1750 / from Nilkant Electronics Varanasi, U.P. where Airtel sales person is Mr. Nitin(mob no.-o[protected]) on date 06/03/2010.his commetment within 24 hour i provide service And setup box, 45ft(15 mtr) wire &remote provide our istallation person your home.But after 4 hour Nitin inform he case forward to local Aitel DTH dealer in Sasaram, Bihar toresponsible preson is Mr. Anand (Mob no.-[protected]) and he also talk and commited to my service Engg. Will gone on 8/03/10.
But 8/3/10 Service provider come &start the serviceCustomer ID is [protected].but at a time he is provide on only 39ft(12.6 mtr), setupbox & not provide remote.
Then I am talking about remote to Mr. Anand (Airtel DTH dealer, Sasaram, BIhar)his commited within two day i will give remote at your home.But i am problem face on continous 8/3/10 To till date.i am talking then told that this is not my range.
So pls, solve my remote problem .


Regrads-Aruni kumar singh Purchase on ;Nilkant electronics, Varanasi
Vill+Post-Sato Awanti Naikot SalesPreson-Nitin, [protected]
P.s- Noan Servics;Airtel DTH Dealer, SasaramBIHAR
Dist-Kaimoor (Bhahua) Responsible; MR. Anand
BIHAR 802132 Store Mob no.-[protected]
Mob no.-[protected] Personel no.-[protected]
C.ID-[protected]

Dear Manger,

I think this is the first time seeing such type of horrible service from airtel office.

I holding the mobile numbber [protected] has been deactivated with any intimation long back, and after given complaint in airtel office or when i called to customer care no one has given any response. Really sorry to say that airtel service has become a stupid thing now a days.

my post paid airtel (mobile no.[protected]) bill has not come for the month of november please try to send me in time.

we have not received for the month of March' 09 for the mobile nos. [protected] & [protected] which falls due on 24th of April 2009. We kindly request you to send us the bills as early as possbile to make the payments.

Regards,

Airtel Post Paid — Falls billing

I used post paid no. [protected]. Till date my outstanding is 753.00( due on 21.05.90), and unbilled is 248.00, airtel barred my outgoing calls by saying i crossed my credit limit of 1800.00, not giving details of extra bill. I call several time but they are not giving any satisfied justification at all. and also asking to pay 1500.00 rs in advance to activate the service
Please do the needful as i am suffering a lot bcause of my ougoing services.

I need the bill details and bill of the Airtel post paid no.[protected], [protected], [protected], [protected], [protected] to only through mail my email is [protected]@yahoo.co.in

ITS A MENTAL HARRASMENT FOR ALL O[censored]S IN FAMILY, ON 9TH APRIL 2010 IN THE AFTERNOON ON OUR OFFICIAL-BUSINESS LANDLINE[protected] WHICH IS NOT MY PERSONLA CONTACT NUMBER"ITS BUSINESS LANDLINE NUMBER WHICH IS NOT AT ALL LINKED WITH ME".
WE HABE GOT A THREATENING FROM A GIRL WHO CALLED UP AND ABUSSED SO DAMN BADLY TO THE POEPLE WHO PICKED UP AND EVEN TO MY MOTHER, DAD AND EMPLOYEE WHO ARE WORKING IN .
THERE A FEMALE IN RECOVERY CENTRE, WITH HER I HAVE CLEARED EVERYTHING WHAT ALL I WAS GOING THRU IN DEC 2009 N JAN-FEB2010 N SHE ABUSED ME IN THT MONTH AS WELL.
SHAMELESS N UNACCEPTABLE LADY.
SHE CALLED UP N SAID FALSE WORD N USED CHEAP WORD/LANGUAGE WITH MY FAMILY PEOPLE ON 8TH APR'10.
HOW IS IT POSSIBLE THAT SUCH A GOOD BRAND "AIRTEL" COULD KEEP SUCH A CHEAP N MANNERLESS, UNACCPTABLE GILR WHO DOESNT KNOW HOW TO TALK WITH ANYBODY.



...

I CANT TELL N WRITE EVEYTHING HERE, I DNT HVE THT PATIENCE N ABLITY TO TO WRITE ABOUT THT THING WE R GOING THRU.

KINDLY CONTACT ME ON MY MOBILE [protected]

MY AIRTEL BROADBAND NO IS[protected]WHICH IS NO WORKING SINCE DECEMBER)



KINDLY CALL ME ON MY MOBILE ASAP.

I have been repeatedly asking for ebills for 3 months because I have to submit to my office. But I am not getting any response although everytime I talk to the customer care operator, he has assured me that it will be sent. I request that my ebills for March April May and June be sent. My mobile no. is [protected]
My email id is [protected]@rediffmail.com
[protected]@bel.co.in

Airtel Prepaid — Not receiving SMS

I am not able to receive any SMS.
All of a sudden I stopped receiving SMS.It was working fine previoulsy.

Mobile No : [protected]

hello,
I'am using airtel prepaid. i have downloaded the m-check facility in my phone. but i have only a federal bank debit card. how can i use m-check using this debit card? I want the m-check facility with debit cards. Plz take an action immediately...
Hoping ur response
Lijin

like following cheating from middile class and poor people



Dear sir
I am a subscriber of Airtel for the past several years and my number is [protected]; My Plan right from the beginning is for SMS Re 0.10 ( ten paise) and for Call is Re. 1.00 per minute ;
but to my shock and surprise, when I sent message to-day from my mobile, it charged 50 Paise per message instead of 10 paise. I have contacted your grievance cell through number 198 and they told me that they have changed my plan from 11th March, 2010 in which the SMS cost is 50 paise per SMS.
How you change my original Plan without my consent unilaterally ? which is utter violation of the terms and conditions ;
I urge you to change my plan to original plan where SMS cost is 10 paise per SMS and call charge is Rs 1.00 per minute; and also credit back Rs. 1.00 which you charged to-day for the SMS sent ( two SMS 50 paise each ) without my consent immediately.
Also explain me how you change my Plan without my asking for the same ?
- Ravigopal K ( [protected])