Airtel Complaints & Reviews

AIRTEL DIGITAL TV — installation not done even after 3 weeks

Hi,

I had requested to install a airtel digital tv, I got it in the offer while purchasing my lcd.
I was told to generate customer id first and then to make a payment which I did promptly.After that comes the real problem to get the dish installed. I am chasing them to install connection since last 3 weeks. Every time I get a response that they will be there in half an hour.
Please let me know what needs to done from my side to get this resolved.

Customer ID# [protected]
mobile no# [protected]

Airtel Sim Card — Deductions of amounts

I have airtel connections in my father name (Satish Sarin) bearing the scheme of 99 for one year and then life long free .Period of one year is over long back and recently I recharged my card for 100 and talk time displayed 86 after which I made call of 5 displayed and balanced remaining 54.I couldn`t get calculations difference.Also, I am getting repeated silly jokes and deductions of 1.50 daily.Sometimes also get message amount 30 has been from U`r account.I am confused about deductions from reputed company of airtel.I am in Pune and when I ask Airtel personnal in Pune I`m getting reply that my mobile is of Mumbai so I have to contact mumbai.Airtel has a big communication network and I really don`t know why the complaints are not taken in Pune.

teri maa ki

i am rohit ray i am repeatedly getting message from 64611010 every twice or thrice in a month and after i receive the message Rs 10 /message is been deducted from my mani balance. i have complained several time to customer srevice but of no use thes that call after few hours i have not received the complete data or even they dont understand my problem that how to solve my problem .i am totally frustrated by the deduction of my balance . plz do something.

In the message it is written ( Thank you for using Airtel Live Services. you can now download the best games ... then they give i link... only on Airtel Live!

i want airtel recharge service on my sim so that i can recharge any airtel sim from my no my no for this service is [protected]

thank you please activate this serviice as soon as possible

i want airtel recharge service on my sim so that i can recharge any airtel sim from my no my no for this service is [protected]

thank you please activate this serviice as soon as possible

Airtel Sim Card — Deduct amount from my sim

airtel prepaid sim card :Deduction of Rs 99/-
I have Mobile no [protected] On[protected] at midnight 01.30 am I received a message from 54321 "Thanks for downloading Jawa Game. You have been charged 99/- Rs”. How these unknown services deduct amount from my account because I did not downloaded any think, I make complaits to executive officer Name:Raficq he promised that u will receive ur deducted amount till 9th march10 but till today there is no any reasponce from them again I make another complain after 9th miss. Chitra executuve was on line she shocked me if you blame airtel I will stop ur mobile service.
dear reasponsible officer will u look after this matter & return my amount.

AIRTEL MOBILE AMOUNT DUDECT SOFTWERE DOWNLOAD PLEASE

Dt: 19.03.2010

Dear Sir/Madam

Re: Wrong Miss Call From This No. [protected]

Please give above cell no address . I was Called several time no left . Not answer .

thanks & rgds
dorababu

sir every day in my sim a call comes and says that i will cancel ur no...

hi i want the details of my prepaid no. [protected] . i want call details of 2 months and time and time duration also.

THey scammers now waste dont use them use with me many times bad response when i ask refund

Airtel — wrong dill detail and cheating

Dear Sir,

i am using air tel services since last 2 1/2 yr but from jully 2007 they charging me for international roaming that was not at all requested by me. after puting complent in costumer care they finaly come with result that will reversal of total amount from jully 2007 to june 2008 total (amount @ 149 p.m.) in the next month bill but they give only 2 month reversal that 2 month reversal is wrongly adjusted in the monthly bill.

my mob # +[protected]

rgds
shashank

[protected]

my no [protected].i want to know nov and dec08 receiving and dailed call list pl sent me details as early as possible.

air tel mobile — 3 times call rate taken

i have a mobile [protected] which is from air tel and they are cutting the call rate 3 times more than the normal call rate on 22 and 23 i made call 10 minutes they have taken 176 rupees.

air tel mobile — Wrong Hello Tune

I received a promotion call from Air tel hello tunes and they asked me to take the services. I asked them if they can put a specific hello tune than only activate this service. The song was " Jisko Nahi Dekha humney kabhi uski jarorat kya hogi ai Maa teri surat sai alag bhagwan ki surat kya hogi" But the providers put a funny hello tune some Gujrati song Teri surat to. Ridiculas it was and more so I was charged before confirmation of correct tune.
I immediately asked to stop this. It is ridiculous that Air tel is charging money without providing the desired services/product (caller tune in this case)
They should appolise and refund money plus disturbance cost. My mobile no is [protected]
Vinay Verma

The Same happened for the below song

1751390 Thuli Thuli Haricharan Tanvi Paiya Tamil Songs New Arrivals

can anyone please send me airtel hello tune code for song " a dil k mushkil hai jeena yaha, jara hat k, jara bach k, ye hai mumbai meri jaan."

please send me ur response at [protected]@yahoo.com

Airtel is so unethical. My number is [protected] and airtel always charges me Rs. 30 for caller tunes that I do never subscribe. When I call there service center, the customer care representative tells me that he can deactivate but can not refund me the money. Airtel is such a fradulent company. Please don't use airtel at all. There is no one in this company that responds to the calls. Such unethical practices by this company has already earned a very bad name. Airtel if can't sell good services, should stop cheating comsumers. Something must be done against such fradulent activties by Airtel but our Indian Goverment does nothing for common person and therefore such things will go unnoticed. No fines to Airtel, nothing!!!

The Hello tune codes provided by Airtel in their website is totally wrong. I have tried all four codes for setting, but the song did not exist. This is worst service pls upgrade it or close the hello tunes option.

set the callar tune

mobile number
: [protected]

I also have a similar experience as Mahesh has. I never subscribed to caller tunes but Airtel has been charging me Rs.30 a month. I asked them to stop my subscription, and so far they have not done it.

George Kandathil

i had renewed caller tune recently it was goin fine but then recently i had this offer to change the caller tune by callin 530309 ...when i call i listen to the hello tune but never confirmed it. as such i cant by mistake too because i have got a touch phone, still i get charged and the caller tune changes unnecessarily .i spoke to the customer care and all i get is"system is showing it" and "we cant refund the money".unethical means of earning is what airtel knows .when the customer care got fedup he tells ill transfer the phone to some better person and what i get is to hear the new airtel tune for long minutes .believe me i am having a long list of all the names of the customer care executives with me just to solve a single problem which is still on its way to be solved and dont think they can help me any further than this.please if anyone can suggest me a method to get my refund please help email id:[protected]@gmail.com

Ref : Mobile no. [protected]

I had a call from [protected] when I have received this call at 4.30 pm on 16/5/11, song is there so I reject this call,
After that I have received a message from 543211 which is given below,
“ Thank you for continuing with hellotunes.you will be charged rs.30 as monthly rent.Now set a hello tune absolutely free, call 543215(@re1/min).
Rs.30 is deducted from my balance without my concent.

This is nothing but a process of cheating innocent people and squeezing their hard earned money.

Please refund the total amount deducted (Cheated) from my account within 2 hours else get ready to face legal action against you at your cost and consensus.

Hope you will not activate any service in future on my mobile without my consent.

vriti infocom pvt ltd [ airtel digital tv ] — cheating [ false promise ]

dear sir


i have bought two airtel digital tv connections at that time their reprasantative told me that there is free goa trip for two persons on each connection two day three nights in hotel four star lunch dinner
train tikits all is total free its all from vriti infocom pvt ltd
but i dont have get still that free trip and not even proper answer from mr taufique head of vriti infocom pvt ltd
i have emaid him many times and try to contect at phone but he avoid me
thank and best regards
naresh p tulsyani
haresh c tulsyani

I was also promised a free goa trip on purchase on AIRTEL DTH connection. Forget about the trip, I am unable to get the connection from AIRTEL. Nor they are giving us refund.

This is a clear case of fraud.

Airtel DTH Complaints - Vriti Infocom being total frauds and Airtel its a mistake doing business with them.


Vriti Infocom being total frauds and Airtel its a mistake doing business with them.

Hi,

I applied for Airtel DTH .I showed some interest on a airtel DTH website.. and next morning I was contacted by an agent from Vriti Infocom .He called me ten times to get the money and once I gave hi the money he didnot even give me a bill. I got a bill on third day after requesting him/calling him 5 times .

He promised that an Airtel Engineer will come in the evening and install Airtel DTH and also activate it before he leaves.

But its been 7 days now. No one has come to me. Vriti people do not answer my phone call neither do they reply the emails.

Mr. Punit Saxena is the incharge here and he has stopeed taking my calls too.

I am affraid that they might have cheated me and taken my money (4040/-).

I have completely lost trust in AIRTEL DTH and i m regretting my decision of chosing them. No company should make false claims if they can't stand upto them.

I won't be recommending Airtel DTH to any one.When i call DTH customer care I keep waiting for 10-10 mins and my call is kept on hold and no customer care representative responds.

DONT GET STUCK WITH VRITI. DONT GET STUCK WITH AIRTEL DTH too.

Japinder

I have also baught AitTel digital TV from Vriti Infocom Pvt. Ltd. B-70, Sector-63, NOIDA - 201307 (UP) Tel:[protected], Fax:[protected] [protected]@vriti.com Web: www.vriti.com on 9th June 2010 in Rs 1590.00 but it is not intalled yet. I mailed to Vriti and airtel but no response has recieved. I faxed to vriti but no reply by vriti and phone number of vriti is not responded. I realy cheated by Vriti and airtel

A N Rawat

Yes, I do agree with statement above.

Even i have purchased a Airtel DTH connection from Vriti Infocom Pvt. Ltd. ( B-70, Sector-63, NOIDA - 201307 (UP) Tel:[protected], Fax:[protected] [protected]@vriti.com Web: www.vriti.com )
Set Top Box got installed at my place on 3-Aug-2010. but till date it didnt got activated.
Even i talked to Customer Care and all concerned persosn regarding the issue. But as said i got "No response".
Look like they are not interested in Customer queries at all.
Also, I tried to connect to Vriti Infocomm office but got no response from them.
Best part i have seen in Airtel Service is 'No one is ready to take the responsibility'. Every one is transferring the call to other Department and at last I get the response that It is not the concerned Department.

I have the Cash payment reciept and also I have got my Customer ID but still Customer Care is saying that we cannot log any complaint againt this. Isn't that sound wierd.
Lets Hope if Consumer Forum can help me resolve the issue.

Anyways Guys ...request you all ...Please DO NOT GO FOR AIRTEL DTH at all.
Look like Airtel DTH is just a Fraud and nothing more than that.

Thanks,
Amit Singh
[protected]

VERT True (Vriti Infocom Pvt. Ltd. ( B-70, Sector-63, NOIDA ) is a big Cheat. He never instals in in time.
POOR SERVICE.
BIG CHEAT.DOn't Purchase any thing from him

Bharti Infocom Airtel — recharge not activated

my mobile number [protected] which is an add on number with a bada gup shup plan with a monthly rental of Rs 250 per month. we have been continuos in contact with airtel service providers from january 19 th 2010, so as to deactivate our bada gup shup plan and change our post paid billing to prepaid one. For this we have even given Rs 100 advance as a recharge service on 19 th january 2010 and cleared till that day billing also with all the formalities which they asked .we even have the receipt with number 2826. We are visiting their office 3 - 4 times and many calls ,but no action till day i.e 16th august has been taken. they say we have no records and we will not do anything.Please take this matter seriously .I want my money back which is being unnecessarily charged Rs 250 per month from jan to august that amounts to Rs 2000 + Rs 100 recharge month. I never expected this from Bharti infocom for such a small amount . Please refund my money as soon as possible.Please dont harass us and i hope you will take strict action against this.
contact us on [protected] , [protected] number

i paid to verti infocom rs.3000/- for airtel dth services. on 23 rd august10 .they promised install the dth on very next day.. now today is 25th there is no communication at all from their side . i enquired about it they give non satisfactory answer. my name is kishor kumar jha, rece no. 3958 dated 23/08/10

Airtel dth thru vriti infocom pvt ltd — Non receipt of set top box installation so far

On 6th Sep 2010 I received sms msg " Hello airtel dth this is to inform you that airtel is giving you a digital settop box to your mobile No absolutely free Please login www.airteldigitaldish.com" In response to my logging I received an email to give my details and vritiinfocom site opened and i receive airtel dth packs offers. I chose economy pack offer in which I have to receive free set top box free installation and 4 month subscription of airtel economy pack consisting 165 channels. I deposited thru netbanking Rs 1600- on 9th September. Vritiinfocom product ID 8025 Reference Form No.2626651 Vritiinfocom contact person was Brajendra Kumar L/L No.[protected] Mob No.[protected] email ID ; brajendra.[protected]@vriti-interactive.com Dear customer,
Thanks for showing interest in Airtel Digital Tv.It gives us great pleasure to welcome you on Airtel DTH network.

AIRTEL DTH for
MPEG-4 DVB S2 technology for the best picture and sound
Free Installation
Free Home Delivery
Free Radio channels and Universal Remote
12 months warranty
Payment Link
http://offers.connectindia.in/checkout.htm

choose BillDesk for credit card and
CC Avenue for Debit Card, Netbanking, Itz Card,American Express
(citi bank secured services)

Product ID is 8025
after payment you will get a form reference number pls send the reference no.on the same e mail-ID for activation.

for any help feel free to call me on[protected] or mail to me at same e-mail ID.

Rs.1590 New Value Pack Offer
3 Months New Value Pack Subscription and FREE Installation
Get any 1 FREE Regional Top Up mentioned below
Select 1 from - Zee Marathi(1), Zee Bengali(1) Or Punjabi Plus(3)
Punjabi Plus Top Up includes 3 channels - ETC Punjabi, Chardikala, Zee Punjabi
FREE installation
Also includes 4 PPV (Pay Per View) Movie Channels
Includes free(3) and paid(3) games channels
Rs.1600 Economy Pack Offer - Website Special
4 Months Economy Pack Subscription and FREE Installation
Get any 2 FREE Regional Top Up mentioned below
Select 2 from - Zee Talkies (1), Zee Marathi(1), Bengali Top Up(3), Punjabi Plus(2)
Punjabi Plus Top Up includes 2 channels - ETC Punjabi, Zee Punjabi
Bengali Top Up includes 3 channels - Star Ananda, Star Jalsha, Zee Bengali
Also get 6 PPV (Pay Per View) Movie Channels - Hindi (3), English (2) and Regional (1)
Games include free(3) and paid(3) games channels
Free Installation
I deposited Rs 1600 on 9th Sept now neither brajendra kumar is picking my telephone nor they have provided airtel dth installation etc so far. Please do the needful

I also don't know that why airtel is being associated with such kinds of organisations. After reading the above said complaints, i became aware about these frauds. But i think airtel is not serious about their customers.
regards
anand

Hi,

I applied for Airtel DTH through Vriti Infocom.
I showed some interest on a airtel DTH website. and next morning I was contacted by an agent from Vriti Infocom and he stayed online with me till i transferred money from my account. he promised that an Airtel Engineer will come in the evening and install Airtel DTH and also activate it before he leaves.

But its been 5 days now. No one has come to me. Vriti people do not answer my phone call neither do they reply the emails.

I am affraid that they might have cheated me and taken my money.

Whatever they do but they have lost my trust. and now I am really regretting my decision of going for Airtel DTH. No company should make false claims if they can't stand upto them.

and Airtel how can you let such people indulge in your business and destroy your reputation.
I won't be recommending Airtel DTH to any one.

Airtel DTH — FRAUD BY AIRTEL DTH (VRITI ) PURCHASE DON'T GIVE ANY REQUEST ONLINE AND DONT BUY AIRTEL DTH

Hi,
On 6TH MAY i have shown interest in to Buy Airtel Dth on Airtel DTh website, so received call on 7th May at 12.56 noon I have booked a Airtel DTH through details given below as I have showed online request for contact , after making the payment I received a confirmation message that it will be get installed on 8th May at 12pm but I have not received any call regarding this and it has not been installed, I have also contacted coustomer care regarding this but no proper information provided me, after making paymnet I am struglling to get the installation at my point. I also got the customer ID as sms that is [protected]
I AM STRUGGLING FOR THIS AND NO CONFIRMATION FROM AIRTEL AND VRITI(ONLINEDELAS.IN) SIDE.

I am Mr Nageswar Rao.K, from Pune.Purchased Airtel DTH
online . Paid 1490/- by cash on[protected]. BILL NO 12607 dated
04/05/11. to a collection boy( mobile no. [protected]) and got a bill
in the name of Vriti infocom Noida. and got assurance that I will
get Dish connection by 05/05/11. Till date no had come to me or
telephoned me regarding this. Serving in Defence I applied two days
leave and waiting at home for fitment by your guys.
Five days past, hope I was conned, cheated by VRITI
(Noida) in name of Airtel. After reapeted reminders to your call
center and noida office( please check calls made to your call center
by my mobile number[protected]

I was fed up and made myself towards cyber crime police
pune office for complaint through our office, with all made call
logs to Airtel customer care and noida vritiinfocom and receipt of
payment.Airtel is very reputed company and it was degraded by this
Vriti people. And it throws bad light over Airtel and downs the repo
and decorum to people. Immediately I made up my mind to blogg this
to all my entire defence circles about this cheating.

K nageswar rao
varshik.[protected]@gmail.com
[protected]

Vriti Infocom being total frauds and Airtel its a mistake doing business with them.
Hi,

I, Ankit Bansal here from hyderabad applied for Airtel DTH through Vriti Infocom.
I showed some interest on a airtel DTH website.. and next morning I was contacted by an agent from Vriti Infocom and he sent a collection agent who collected the money and gave me the receipt with no 13364 he promised that an Airtel Engineer will come in the evening and install Airtel DTH and also activate it before he leaves.

But its been 2 days now. No one has come to me. Vriti people do not answer my phone call neither do they reply the emails.

I am affraid that they might have cheated me and taken my money.

Whatever they do but they have lost my trust. and now I am really regretting my decision of going for Airtel DTH. No company should make false claims if they can't stand upto them.

and Airtel how can you let such people indulge in your business and destroy your reputation.
I won't be recommending Airtel DTH to any one.

and Vriti people are fraud... Don't get stuck with them.

Ankit Bansal
[protected]
Hyderabad - 5000039

Hi

I have order online for Airtel DTH on 4th of October 2011 but nothing has happened yet(October 20th 2011). I have called and email Airtel DTH so many times but no action. Please see mail chain below.

I have paid online 4299.00 INR via my ICICI Credit card .

Please help me to handle this issue.

You can write to me @ [protected]@gmail.com

Best Regards,

-Madhu



-----Forwarded by Madhu on 10/20/2011 08:04PM -----

To: [protected]@airtel.in, [protected]@airtel.in
From: Madhu/
Date: 10/20/2011 07:57PM
Subject: Fw: Re: URGENT :: Information Required under Right To Information





-----Forwarded by Madhu on 10/20/2011 07:56PM -----

To: [protected]@in.airtel.com
From: Madhu
Date: 10/20/2011 07:34PM
Subject: Re: URGENT :: Information Required under Right To Information

Dear Harpreet,

There is no action from your side, please either return my money or send DTH as soon as possible.

Please provide me any contact number of your manager so that i can discuss my issue. I have called customer care so many time but no action so provide me any direct number of any manager.

Best Regards,

-Madhu



[protected]@in.airtel.com wrote: -----

To: Madhu
From: [protected]@in.airtel.com
Date: 10/19/2011 10:14AM
Subject: Re: URGENT :: Information Required under Right To Information


Dear Customer,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding instalation issue.

Please accept our apologies for the inconvenience faced by you.

We would like to inform you that as per our telephonic conversation with you on mobile number[protected]xxxx dated: 19th October 2011 we have forwarded your request to concerned team and you would be contacted at the earliest.

We look forward to a long and fruitful association with you.

Regards,
Harpreet Kaur
airtel digital TV

Know more about airtel digital TV

* Please keep your set top box switched on/standby mode for 30 mins while recharging, changing of package/ top up and booking a movie for seamless viewing of services.
* Registered telephone number/Address updation takes 24 hrs in system/website.
* You can know your customer ID through the menu option available on airtel digital TV.
* In case you get error code 6, please sms HR to 54325/[protected]** from registered mobile number and ensure that your set top box is on/standby mode for the next 30mins.


Note: In future to get information about any Airtel digital TV channels or top ups SMS GET<Channel Name> to 54325 from any mobile number*.
To add top up SMS ADD <Top up name> to 54325 from your registered mobile number* or ADD < Top up Name><Customer ID> to 54325 from any mobile number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your registered mobile number* or SMS BAL <Customer ID> to 54325 from any mobile number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers need to send the request to [protected].
*Charges applicable as per the operator

To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood, Hollywood and Regional movies SMS START to 54325 from your registered mobile number*.


DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for the confidential use of the recipient(s) named above. This message is privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail, and delete the original message.

ii) The sender confirms that Bharti Telemedia Ltd. shall not be responsible if this email message is used for any indecent, unsolicited or illegal purposes, which are in violation of any existing laws and the same shall solely be the responsibility of the sender and that Bharti Telemedia Ltd. shall at all times be indemnified of any civil and/ or criminal liabilities or consequences thereof





Madhu

10/18/2011 11:19 AM

To
[protected]@in.airtel.com
cc

Subject
Re: URGENT :: Information Required under Right To Information

P Please do not print this e-mail unless it is absolutely necessary P






Dear Sir/Madam,


I am still waiting for my DTH, I have placed order on 4/10/2011. Please install by DTH by Today end of the day or please refund my amount so that I can take some other connection.

It is more than 15 days now but no installation but your customer care executive said it will be installed in 24 to 48 hours on 4th when I order the DTH...

It is my request please solve this issue ASAP otherwise I would like to take help from consumer court to deal with it and my mentally frustration and inconvenience created by Airtel DTH.



Best Regards,

-Madhu






[protected]@in.airtel.com wrote: -----
To:
From: [protected]@in.airtel.com
Date: 10/13/2011 01:40PM
Subject: Re: URGENT :: Information Required under Right To Information

Dear Customer,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding installation.

We sincerely regret for the delay in responding to your mail and
inconvenience caused to you.

We would like to inform you that as per our telephonic conversation with
you on mobile number 981800xxxx dated: 13/10/2011, we have forwarded your
request to concerned team and you would be contacted at the earliest.

We look forward to a long and fruitful association with you.

Regards,
Deepti Nigam
airtel digital TV

Know more about airtel digital TV

Now watch Ready @ just Rs. 40 on Channel No. 155. To watch today, SMS
"BOOK 155 to 54325" from your registered telephone number. BSNL/MTNL
customers can SMS BOOK 155 to [protected].
Please keep your set top box switched on/standby mode for 30 minutes
while recharging, changing of package/ top up and booking a movie for
seamless viewing of services.
Registered telephone number/Address updation takes 24 hrs in
system/website.
You can know your customer ID through the menu option available on
airtel digital TV.
In case you get error code 6 after recharging your account, please sms
HR to 54325/[protected] from registered mobile number and ensure that
your set top box is on for the next 30 mins.

Note: In future to get information about any Airtel digital TV channels or
top ups SMS GET<Channel Name> to 54325 from any mobile number*.
To add top up SMS ADD <Top up name> to 54325 from your registered mobile
number* or ADD < Top up Name><Customer ID> to 54325 from any mobile
number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your
registered mobile number* or SMS BAL <Customer ID> to 54325 from any mobile
number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers need
to send the request to [protected].
*Charges applicable as per the operator

To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood, Hollywood and Regional movies SMS START to 54325
from your registered mobile number*.


DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for
the confidential use of the recipient(s) named above. This message is
privileged and confidential. If the reader of this message is not the
intended recipient or an agent responsible for delivering it to the
intended recipient, you are hereby notified that you have received this
document in error and that any review, dissemination, distribution, or
copying of this message is strictly prohibited. If you have received this
communication in error, please notify us immediately by e-mail, and delete
the original message.

ii) The sender confirms that Bharti Telemedia Ltd. shall not be responsible
if this email message is used for any indecent, unsolicited or illegal
purposes, which are in violation of any existing laws and the same shall
solely be the responsibility of the sender and that Bharti Telemedia Ltd.
shall at all times be indemnified of any civil and/ or criminal liabilities
or consequences thereof






Madhu To
[protected]@in.airtel.com
]
Subject
10/11/2011 12:44 Re: URGENT :: Information Required
PM under Right To Information
P Please do not print this e-mail
unless it is absolutely necessary P









Dear Subhash,

There no installation yet, please update me when you people will send STB
and installed it.

I think now there are more than 170 hours now but no installation but you
customer care executive said it will be installed in 24 to 48 hours...



Best Regards,

-Madhu



[protected]@in.airtel.com wrote: -----
To: Madhu
From: [protected]@in.airtel.com
Date: 10/09/2011 12:06PM
Subject: Re: URGENT :: Information Required under Right To Information


Dear Customer,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding installation issue.

We sincerely regret for the delay in responding to your mail and
inconvenience caused to you.

We would like to inform you that as per our telephonic conversation with
you on mobile number[protected]xxxx dated: 09/10/2011, we have forwarded
your request to concerned team and you would be contacted at the earliest.


We look forward to a long and fruitful association with you.

Regards,
Subhash Prashad
airtel digital TV

Know more about airtel digital TV
Now watch Ready @ just Rs. 40 on Channel No. 155. To watch today,
SMS "BOOK 155 to 54325" from your registered telephone number.
BSNL/MTNL customers can SMS BOOK 155 to [protected].
Please keep your set top box switched on/standby mode for 30 minutes
while recharging, changing of package/ top up and booking a movie
for seamless viewing of services.
Registered telephone number/Address updation takes 24 hrs in
system/website.
You can know your customer ID through the menu option available on
airtel digital TV.
In case you get error code 6 after recharging your account, please
sms HR to 54325/[protected] from registered mobile number and ensure
that your set top box is on for the next 30 mins.
Note: In future to get information about any Airtel digital TV channels or
top ups SMS GET<Channel Name> to 54325 from any mobile number*.
To add top up SMS ADD <Top up name> to 54325 from your registered mobile
number* or ADD < Top up Name><Customer ID> to 54325 from any mobile
number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your
registered mobile number* or SMS BAL <Customer ID> to 54325 from any
mobile number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers
need to send the request to [protected].
*Charges applicable as per the operator

To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood, Hollywood and Regional movies SMS START to 54325
from your registered mobile number*.


DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for
the confidential use of the recipient(s) named above. This message is
privileged and confidential. If the reader of this message is not the
intended recipient or an agent responsible for delivering it to the
intended recipient, you are hereby notified that you have received this
document in error and that any review, dissemination, distribution, or
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ii) The sender confirms that Bharti Telemedia Ltd. shall not be
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illegal purposes, which are in violation of any existing laws and the same
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Ltd. shall at all times be indemnified of any civil and/ or criminal
liabilities or consequences thereof





Madhu
< .com> To
[protected]@airtel.in
cc
10/07/2011 02:03 PM
Subject
URGENT :: Information Required
under Right To Information

P Please do not print this e-mail
unless it is absolutely necessary P












Dear Sir/Madam,

I entered a query regarding buying a new DTH connection on Airtel web site
on 3rd Oct'2011 and I got the call from from airtel office on 4th October
and customer care executive explained me the I need to pay 4299 for my new
DTH connection and it will be installed between 24 to 48 hours. Based on
customer care executive statement I have order the product(Airtel HD STB
with recorder) on 4th October 2011 around 11:00 AM in the morning using my
ICICI Bank Credit Card(ending with XXX2002). He had taken all the
information about my transaction like trasation reference number, amount,
etc and gave a commitment that it will be installed with in 24 to 48
hours.

But till now nothing has been done. I have called Aittel customer care
many time but every time executive gave me new time but nothing happened.

Can you please provide me information if you people can not installed on
time then why you people gave wrong statements on phone to get new
customers.


Transaction detail(I have also attached the screen shot of website where I
pay the money):

04/10/201 74568221277150091400184 VRITIINFOCOM-BILLDESK Rs. 4, 299.00
1 (DR)




NOTE: my register mobile number with Airtel DTH account is +91
981-800-xxxx


If you have any query, please feel free to call me @ +91 981800xxxx


Best Regards,

-Madhu

i am customer of airtel. my mobile no.is[protected]. i hav migrated my account from post paid to prepaid on06.12.2008. i hav not receieved the security amt, as iwas told that iwill receive within 40 days. kindly do the needful

I had postpaid conection of airtel wide no. [protected] in the name of Aggarwal Bhandhu Associates which was converted to prepaid in july 2008 and I was informed my securtiy amount will be refunded to me with in a week but even after contacting them so many times the security was not refunded.
security amonut 7500/-
security was taken in the name of international security.

hi sir my no is [protected] it has been blocked by mistake it is asking some puk code plzsolve my problem as soon as possible

This is not for HP it is for Airtel broadband, by mistake mention the wrong company.. I am sorry for this. so, i am taking back this

Wrong comittment from Airtel
This is the letter to Nodal office of Airtel, Bangalore
[protected][protected][protected][protected]
To whomsoever it may concern,

We (R & R Salons Pvt Ltd) had applied for a new Airtel connection with your staff in Banglore vide your application No. 170860 dtd.14.10.2010. After a discussion, I was told that the connection would be set up within 10 days. First time when I applied my application got rejected saying that the documents were not proper for which once the same is submitted, it will be done in 10 days..
Second time after 5 days again when we checked he says that the application was rejected and the same was taken by somebody else. To get a new connection, it will take 10 days more.

.

My question is if that if it takes such a long time, why we received the FALSE commitment of 10 days and above that if there were approvals pending?
Also Why airtel executive has taken my second application and the money even after knowing that first time application is rejected.
Airtel Broadband is NOT showing true professional behavior. Why Aitel is giving such false commitments?

I

Airtel — Service got deactivated without any reason

Hi,
Airtel all of sudden deactivated my services to the number [protected] on 15th oct at arround 9 PM. I called airtell customer services and they gave me an answer that they do not know what is the reason. The customer care executive Shradha said it would get activated in next four hours. Whole nigh i kept on trying and it did not happen. In morning at 8 AM a again called customer service and agin i was told the same story but nothing happened.

I cannot call anywhere and have to call from PCO or from my office to customer care as my number is deactivated.

Request ID:[protected] at 11 PM 15th Oct
Request id:[protected] at 8 AM 16th Oct
The customer care executive Shradha, was rude and asked me escalate it anywhere I want to.

No reason has been provided to me for the deactivation of the services.

Please help.

Airtel India — Connection Deactivation, without proper reasons

My mobile connection number [protected] was deactivated on 9th january 2009 on the grounds on documents not sumbmitted, though i had already submitted my complete documents when i had taken the connection( 3rd january2009). on quering at customer relationship office kondhwa i was told that company has changed that format and so i have to fill the form again, i did the same and was assured that my connection will start on monday evening, but on monday when i inquired I was told that the person who takes the forms has forgotten to take my form and so because of this my connection will be activated on tuesday.
I am suffering because of the their negligence. This type of things are not expected from Airtel. Plz Help.

I got my Airtel CUG number([protected]) on 19th Dec, 2008. It got activated on 21st Dec and on 27th Dec all outgoing calls were blocked. Why? Because my address verification was not done as I was not at home when the verification person arrived. After that, I've made innumberable calls to the customer care in Pune to send the Verification person again. At first they told me to go to the nearest Airtel center to submit the documents which when I did go to turned very dissappointing. I was told they cant help me with this and only the customer care can. The customer tells me the other way round. Also I requested for a soft copy of my billed amount which was not sent. I must say, the carelessness with which the customer care has handled my account is astonishing. I never expected this of Airtel and after being a loyal customer for long I will actively dissuade my friends not to buy Airtel. My problem is still not resolved and my security money of 500 is still stuck with them. A highly incompetent workforce.

Airtel Prepaid Connection — Deactivation of number without any valid reason

Airtel disconnected my number-[protected] saying that i had not credited my phone within 90 days and there were no incoming or outgoing calls made to the number.
These claims were false and i want them to check their database for the same.

Deactivation of airtel sim
without any reason
Sir i m using airtel prepaid
connection with cell no.
[protected] from last 4years. I
m a student so i remain outside
for 4month. My sim card validity
was til june 2012 & i used to
recharge my no. Online when its
validity is about to exhaust. But
last week my sim was
deactivated without any reason.
I m in chandigarh so i called their
no. [protected] but in vain.
No doesnt exist. I ALSO
SUBMITTED DOCUMENTS TWICE
WHEN COMPANY PUBLISHED
NOTICE IN NEWS PAPER. But still
they deactivated it. Plz help me.
Because next week after
completing my exam i m going
home(j&k) & dont want to loose
my number. Plz plz..
With regards
ABDUL BASIT

Airtel — My No. got deactivated without any warning

i have got a Air tel Prepaid connection 2 years back, and it was working fine till 15/05/2012 but now it is showing invalid Sim. we talk to Air tel and they said that your connection is closed because it is not used for long time but i have used my no. even on international roaming last in march 2012.
my question is that what the right they have to close my connection without ant warning or ultimatum?
As i have submitted my identity proof during connection so isn't it my identity now? so how can they closed my connection.
i want to go to court to sue Air tel for closing my connection. so please advise me what kind of documents are required to file a complaint?

the airtel does not gives a good responses at any time it's a sticky broadband

Airtel is looting us by sending message from 55381 and cutting RS 1/day whether we want or not. Your account balance will be deducted by Rs 1/Day.

I did not ask for any news subscription from 55381. I have the internet, and I am happy to use that for getting free news services. Why the hell would I want to get a news message?

I have been looking for any reply regarding this foul play that AIRTEL is playing with use OR someone with the help from AIRTEL. And, to my surprise, I did not see any suggestion to unsubscribe/block this.

What the hell is going on. Is there any AIRTEL authority loking into this case or not? this is not a problem with one or two individuals. it's a massive problem. If it will not be seen, I am afraid I will have to leave AIRTEL.

Thanks

The answer has been found !!!

To deactivate sms UNSUB CSCORE to 55383.

Respected Sir,

I am your AIRTEL prepaid customer, my mobile No [protected] i want to deactivate 55381 and AA-PROMO SMS services for my moblie at an early possible it is much inconvinience for me.

Thanking you sir,

Came across this page.. I think this is for you...
http://www.airtel.in/starstop/faq.html

Hi Guys,

most of the comments provided do not yield any results. You would infact end up spending 3/- every time you send these messages.

Instead of that, send STOP to 121 (toll free) and follow the instructions from the reply.

Regards,
Sandeep

Agree with Sandeep. The best solution is to sms STOP to toll free number 121 and follow as per instruction. u can also periodically check for any unsolicitrd looting being done without our knowledge. IT IS YOUR MONEY AND U HAVE TO BE CAREFUL.

Airtel Prepaid — non functioning offered pack

Hi,
I have airtel number [protected] and had recharged with 108 rs pack for 250 free sms. However despite doing two recharges of 108 I am still being charged rs 1.50 per sms and despite giving a complaint on 09 nov numbered [protected] and was told that I would be reimbursed the overcharged money and that the problem too would be solved. Despite passage of 24 hours nothing has been done, neither have I been reimbursed the money nor has the charging stopped. Despite repeated efforts I am unable to get in touch with the help line and its really disgusting. The worst thing is that it’s a prepaid conection in which I am paying in advance and despite that I have to run around trying to get services which you have already taken the money for.
Sorry to say but pathetic services and you should be really ashamed of this.
Expecting a speedy solution to this problem
Rajesh

even my sms pack of 80 is not working frm today, it workd yesterdy..couldnt contact d executive also

I have done recharge of 67 Rs. for Unimited SMS pack on my Airtel number. But from 7th march i am totally unable to send messages. I got a msg to TRY AGAIN everytime i try to send mesgs. I am fed of this and wish to switch on Idea. I think i done a mistake by choosing airtel. Airtel is a big brand and how careless it is towards his customers. I am saying this because i enrolled my complaints thrice but got no solution yet. Now they are saying to wait till 18th. I have my urgent work. Who will solve them ? Airtel ? aaahhhhh God !

Bull to you, poor airtel! Wat the hell is wrong with the SMS packs?? A million thanks for your utter disregard to the frustrated customers. It really sucks. Great job! Boooooooo!!!

Airtel Prepaid — Non Reimbursement of payment

I recharged my airtel prepaid connection using Paymate.
Amount of rs.333 was deducted from my account but an e-recharge msg prompted up on my cell phone that recharge was not successful,I enquired abt the deducted amnt from the customercare executives and local airtel office but no one seems to be knowledgeable enough to sort out my problems.I even had the transaction id,but its all in vain.so finally I am left unsatisfied with a loss of deducted balance from my account.

Reject Registration Failed
[protected]

I also recharged with Rs.21 which provides 200 sms daily. It worked for a week but after that i was not able to send. The cost was cut from main balance.

Airtel Prepaid — Non functioning of the number

Hi,

I have a prepaid number (+91-[protected]). My number was cut off on Friday night without any reason.When I went to the Zonal office, I was told as my number was heavy usage one, my number was cut.

This absurd reason was provided to me with no explanation that why the number was cut in the first place.

I was promised that the number will be activated on Saturday evening.

That was a lie again given by Airtel Zonal office, as on Monday also, my number is off. The message given to all my client is that the number's incoming calls are barred. Common knowledge tells it is due to lack of paying bills. Which in reality is not the case, as this is a prepaid number.

I want to take action against Airtel for harming my reputation in front of various clients across the world who have been given a very bad picture of me.

Airtel Prepaid Service — Re activation

I was using airtel prepaid coneection with cell number [protected] and went to USA for about seven months. After coming this number is not getting activated. Please help me to get this activated. You can contact me at [protected] in case any additional detail is needed.

Dr. Jaiswal B.L.

Yesterday I tried to use the SIM but it indicated again "SIM activation failed". As suggested I contacted airtel customer service at 121. I was told that I will have to visit airtel service center. Normally I am not free during daytime and hence it is very difficut to visit airtel service center.

I request again to activate the SIM (cell number [protected]) as per the details furnished and if possible do not insisit for visiting the service center unless it is mandatory.

Airtel — Recharging with sms card

I am a airtel prepaid customer since 3 months. I have recharged sms card of 26 rupees, but it does not works. I have told these problem to customer care, but they did not respond to me. Please help me. My contact number is [protected].

Hi,
I always get Rs.88 airtel sms scheme recharged but this time i didnt want it...and when i recharged my talk time, my sms scheme was automatically recharged...i dialled *777*0# for deactivation...it is deactivated but still i didnt get my money back...
I request u to revert back my money which was deducted from my balance.

Hello sir,

On 23rd November, 2010 a person called for broadband connection which i requested earlier for my residence: 783, 14th cross, K R Road, Jayangar 7th Block, Bangalore 560082. He came to my office and taken all the documnetaion and rs 1500. ( Application # TBLR0082754). At the time of application he confirmed that they feasibilty study has been done and they can give the connection within 7 days. On 25th November i got a call from Airtel again for address verification and they told that tehy will do the feasibilty study. I am quite confused why again feasibilty study would be happened? On 25th November whne i enquired about ny application status by calling customer care they said that it is no network coverage area.

I do not understand then why they told that they can give the connection within 7 days on 23 rd November. Mr M S Hariprasad approched me, took all the desired documnet and confirmed that they can give the coonection within 7 days and feasibilty is there in my area on 23rd november. His contact no is [protected]

Thanks & Regards
Subhasish Naha
Contact# [protected]

Dear Sir,

I am a customer of Airtel Broadband from 15th Dec 2011 till now. A Airtel sales Executive named Amit Kumar [protected] came to me & he told me some plans so I called him on 29th Nov. I told him my whole usage that I am a heavy user & want speed better than 512kbps & unlimited as I was already having mtnl connection at that time so, the executive told me that we do have a 30gb plan which can be offered but for that I have to wait atleast 3-4 months & he told me the procedure as follows:-

1. Use Airtel Broadband 649 plan with 3gb usage.
2. From second month onwards call Retention team at 121 or 198 & tell them to disconnect airtel broadband & they will change your plan from 649 to 699 with 6gb @2mbps speed & then 256 kbps.
3 From 4th month onwards your FUP will get increased from 6gb to 30gb at Rs 599.

After this he told me when you got a welcome call please don't mention that you will be getting so and so plan after retention as Airtel will cancel your connection at that point of time. Since my connection has already been late due to some fault from your side & I don't want my connection to get cancelled, I didn't tell the whole procedure at the welcome call.

Then my connection started & in every month I talked to the executive & even I have talked to him somewhere around 25th March 2012 & he told me that it will be done by 5th April 2012. But when I called him yesterday he is not picking the call at all & even if he picks the call from some other no. after listening my name he just disconnects the call so today he finally picked the call & when I asked the same he said that it will not be done & again disconnected the call. Even in the 4th month I told him that plan has not changed & he told me that his colleague is there in Retention team & he is saying that there is some pressure from head team so can't change the plan to 30gb this month so kindly tell the customer to wait for another month.

Now, in between I have lost various things:-

1. My 25 years old MTNL landline connection & it's broadband connection.
2. I have to again register for internet connection for which I have to again pay Rs 1500 for registration.
3. I have to again search for that landline connection.

And in all I got nothing.

Now tell me where should I go because now I just want that cheater to be out of Airtel Broadband team & also want full compensation for all that I have lost.

Regards,

Vinay Borad

Dear Airtel,

Here are my details:-

Vinay Borad
Contact No:- [protected]

Dear Team,
Account :[protected]
bill no[protected]
bill date:-18 march 13
amount-3767.44
This is a serious complain, one of your collection person (Mr.Proloy Pal) call me at the end of March&#039;13, ask me that I have outstanding amount of Rs-3767/- but I have to pay only 2000/- and rest 1767/- will be waived for this i have to pay him personally 200/-cash.
As per his view he had collected chq amount of 2000/-(bill no[protected]and 200/- cash for himself but till date 1767/- is not yet been waived .
How come a collection person ask for money for waiving ? Is airtel has special drive of taking cash from there client indirectly by the collection man ??? Shame on your part ?????
Why my amount has not been waived till date and Iam repeatedly getting call from your csd desk of paying the rest 1767/- for getting my line started when I have already paid cash amount for waiving the amount as per the collecter Mr Pal&#039;s commitment

Sir,
I am facing problem for not receiving the airtel datacard bill in my address as a result my data connection get disconnected.
So, Kindly send every month Airtel Data card bill to me as soon as possible to me to this address:

To,
Election Officer,
C/o Office of the SDO (C) Bijni

For your ready reference : I am giving my data card No: [protected]

Dear Sir,

I am also facing trouble since i have purchased this airtel micromax datacard.

Here above is also my datacard issue and number ([protected])

Here is my service request number is 31428430.

Hi,
I purchased data card 5 months back.
It is a 3g card.
last month i went to thane airtel office and told to raise a request for converting to 3g services.
He did something on his computer and told me that a request is raised and 3g will be activated in 48 hours.
But even after 10 days it was not activated so i went again to thane office. This time a lady told me that no such request is raised and she again raised a request. she said you will get a call and it will be activated in 72 hours. I asked her for service request no. She said their is no such thing as service request no. it will definitely get activated in 72 hours. Now it is more than 5 days.
I dont understand why airtel is ignoring their customers. Is airtel fooling their customers? Or you dont care about them? Cant she give me service request no? I am not fool to believe her that their is no such thing as service request no. What does airtel think that customers are stupid people who have lot of time to keep complaining? If any airtel customer representative give me some reply on this then i will provide my number and other details.
If this continues i will start a forum for grievances of airtel customer. Do u know what happened to a multi national company after a frustrated customer started a forum? You should not ignore customers. I have never seen such a worse customer care.