Airtel Complaints & Reviews

Sir,
I purchased a Virtual Calling Card (prepaid for 225) paying Rs.225/-.I was informed that calls to Australia made through this account would be charged at Rs. 3.75 paise per minute. Believing that, I made few calls to Australia. To my surprise, I was charged at the rate of Rs.9+ per call per minute. As a result, even before making 10 calls or so, the entire prepaid amount was drained.

I lodged complaints with Airtel Customer Care - both through mobile and net as detailed below:

1. [protected] dt. 23.2.2010
2. [protected] 24.2.2010
3. [protected] 25.2.2010
4. [protected] 25.2.2010
5. [protected] 26.2.2010
6. [protected] 26.2.2010 No given for the complaints lodged through mobile phone.

I give below the regn nos. for the complaints recorded through Net:

[protected] 24.2.2010
[protected] 24.2.2010
[protected] 25.2.2010
[protected] 26.2.2010
My grievance still remains unsolved. The company is publicsing some rate and charging the consumers excessively.

I now take up the matter through this forum.

n.kalyanasundaram

Sir,

my name is sandeep kumar . my complaint is i have not received yet the amount of pf. when i asked my company bharti airtel services ltd. they said that we have send your documents to gurgaon pf office please call to gurgaon office they give me phone number [protected] i call this number several times but nobody has answered the call. kindly suggest me how can i got my pf amount.

my pf number is HR/GGN/10693/014165
MY EMP ID WAS 38263
COMPANY NAME BHARTI AIRTEL SERVICES LTD.

respected sir/maam

my airtel sim is asking for my pin code
plz can u tell me the pin code of my mobile

Dear sir /madam

I want to draw your attention towards the concern which I have against the phone bill of Airtel No[protected] account no 11662189.
The connection was installed at 8012 D-8 Vasant Kunj New Delhi -110070,since I shifted from that place I had given request for the transfer of the connection to the new address on[protected]
At first I was told that it would be done in 7 working days.
After 10-12 days I got a call from your end stating that there was no connection available at the address therefore would have to wait for a few more days as there was probability of getting the connection there. They also confirmed that there wouldn’t be any rental charges till the time the connection is not installed or termianated.to which I agreed but the connection was never installed
Finally the connection was terminated on 7th Dec 2009 only after only my regular follow up with the customer care and there is a bill pending on my account for the rental for September October and November 2009
Now
Even after so much of follow up this bill amount is not being waived off even after several assurances from the customer care
Secondly there is no follow up from their (airtel) end and when I call back to know the status of the query all I get to hear is that we tried to contact but I did not take the call which is never the case and in such scenarios why have never send the mail or sms to contact mewhich i have been asking them to do since begining
my concern is why am i made to pay when i am not liable and the delay has just been because of their incompetence.
i have been following up with the customer care via phone for almost 6 months now and all i get is new reference no
.

*************************************
First Transfer request given on 21 August 2009
Termination initiated from your end 9th Sep 2009
Final termination of connection on 7th Dec 2009
Amount pending on my account Rs 907.00 rental for September October and November2009
A few request nos for one single issue 24056312, 28425674,28739516,29742888,[protected],[protected]
******************************************
Regards
Majid Manzoor

Hi,

on the date of 25th of January my bill was generated. I wanted to close the airtel connection.
on 30th of January, I went to airtel gallery and payed my entire due amount and placed a request for closing the connection. They took an alternative number and said we will place your request.

I Got a call from their side. As i wanted to close the connection, since it was of no use to me, i objected for any sort of deal. But they kept on presenting deal one after the other. Finally they gave me this deal.

My number will be transferred from postpaid to prepaid lifetime incoming number. I agreed upon that.

But the change was not done.

Also I got a mail today saying my bill has been generated for the month of february.
I dont understand even after placing the closure request, how can my bill be generated.

I am charged 174/- in the months bill as per the rental.

My number is [protected]. On 14th January, I had made an online payment through credit card for the amount of Rs.705. However, this transaction is shown to have been conducted twice in the credit card statement and in my online account with airtel. Therefore, the total payment made by me on 14th Jan is of Rs. 1410. I was told by my the local airtel office to log on to www.airtelindia.com but this website does not exist; www.airtelindia.in is under construction; Further, dialing 121 is no use as there is no option in the computerized message played to speak to the customer care representative. Therefore, I am lodging a complaint here and I request you to please deduct Rs. 705 from my payment due for the month of February.

AIRTEL IS A BULL COMPANY AND THEY ARE NOT BOTHERED ABOUT THE CUSTOMER SATISFACTION.

THEY ONLY TELL THAT THEY CARE ABOUT CUSTOMERS, BUT AIRTEL IS AN IDIOTIC COMPANY AND THEY DO NOT BOTHER ABOUT ANY CUSTOMER.

THEY JUST DISCONNECT THE MOBILE CONNECTION WITHOUT ANY VALID REASON AND THEY PLAY WITH THE CUSTOMERS.

IDIOTIC BEHAVIOUR AND IDIOTIC APPROACH OF AIRTEL.

AIRTEL PLAYS WITH THE CUSTOMERS AND THEY DO NOT HAVE ANY ETHICS.

BLOODY IDIOTIC COMPANY IN INDIA. THEY CLAIM THAT THEY ARE NUMBER ONE, BUT THEY ARE NUMBER ONE CHEATING FRAUD COMPANY. BE CAREFUL WITH AIRTEL, IF YOU ARE THE NEW CUSTOMER.

THE NO. 1 WORST COMPANY OF MOBILE SERVICES IN INDIA IS AIRTEL.

I took a connection with a one year rental (rent rs 699 of one year) plan with airtel.
Everytime I had payed all the bills on time. When one year was about to complete, I asked Airtel customer care to dsconnect the service as I wanted to take other subscriber with lower call rates. But instead of disconnecting, Airtel changed my plan to Rs 300 rent per month with same high call rates.
Because of this I again called customer care and told that I will not pay the bill if the rental was not deducted and disconnect the connection but they did not disconnect it for next three months.

Now, I am getting abuse calls from a person called Deepak with number [protected]. Who uses false language and tells me that if I will not pay the bill then "wo mere poore khaandaan ko court main khasitega" etc.
I am still ready to pay the bill for call chrges but not the rental and late fee.

I stay in a town called surathkal in Mangalore . I have applied for Airtel Broadband connection and they tell me that my house is out of reach of your services. Sad thing is that my home is about 100 mts from surathkal where Airtel is available. My house is in a residential area with about 50 to 60 houses and it bothers me that I can’t get your services in such a residential area. So rest a shore I will not stop calling u people until u get me the service or give me a better reason then one u have given about my house is few meters two far.

I m a prepaid subscriber of airtel from mumbai region.I just wanted to complain that i am getting very less signal reception at my place even i stay at 6th floor and at 5th floor i am out of coverage area.So i am missing many important calls because of this .Other service providers like idea,vodafone,aircel,loop,tata are providing full network at my place and even on ground floor,so whats wrong with Airtel ? I am requesting airtel to build a cell phone tower near to our place as soon as possible,otherwise Airtel would be loosing 20 prepaid subscribers from my society.And also GPRS speed is wrost in mumbai region.I am providing my address and contact details below..Dont try to contact on given cell number because i have kept it switched off.
Address : Parth complex,605,sector 21,plot 37,kamothe-khandeshwar node,navi mumbai. email: [protected]@yahoo.com contact:[protected]

Dear Sir

I had a complaint about wrongful Charges, my mobile no. [protected], and on that matter I had contacted to customer care about the matter, with ,Supervisor named Ms. Kinjal Mistry, she had misbehaved with me like anything.
She had deny to transfer my call to Manager, and on or above that she had told me that "i would not transfer your call to manager and even you will not get any refund, what you are asking for.
I am highly unsatisfied with answer giver by her.I want a written appology from Ms. Mistry.

You can contact me about this matter on [protected].

Balbhadra Jani

Hi,

I recharged my prepaid number [protected] with Rs.200. I was not informed that the recharge will expire in 30 days. No extra/lower call rates were provided. The amount is credited to a "dedicated account" by Airtel without the customer's permission.

I do not receive a automatic message of balance left after every call and I have to dial *123*4# to get my balance.

Even the Airtel call center people did not inform me about the scheme where Airtel forfeits the amount after 30 days. I lost close to Rs. 150 because of this as I did not utilize the balance.

I want to lodge a complaint on unreasonable forfeiture of customer balance by Airtel. Also the sales is being done without informing the customers.

Regards
CA.Vikas Dugar

Hello,

Can you please block a number for incoming calls. This is a fake/crank call number that's been bothering me for a few months. The number is [protected].

My number is [protected], Airtel service provider.

Please let me know if you need any other information.

Thanks much,
Satarupa

I am using airtel as my mobile connection service provider.. I am really fed up with the services.. But as its my bussiness no I am not willing to close my account.. Artel is cheating people as they are deducting the amount from pre paid accounts without any information.. They call it as AUTO SUBSCRIPTION.. Which the people are not aware about.. I called up the customer service for the enquiry ( WHICH IS ALSO CHARGABLE AS 50ps Per 3 minuits.. Very poor cust service said that they can not refund the amount back as i did not informed them within 24 hrs of subscribtion.. But i never got any notification for the same so I never thought of calling the cust service.. The advisors from the customer service are pathetic.

hello
i am navin mohurle and my mobile number is [protected]
I recharged my phone with rs.89 on 6 th of january for gprs usage where i was told that i can use 100 mb in day time and 2 gb in the night.but on 28 th of january,at 6 am in the morning ,you deducted my download from my daytime usage which was around 36 mb and also deducted my whole balance which was around rs.23.And when i complaint about it at my nearest airtel relationship centre at Nandanwan in Nagpur,they refused to help giving excuses.
So i request you to please refund my balance at least which was deducted due to the billing error.

I first of all would like to thank you for taking quick actions as i'd posted a complaint some days before..
The very next day i received a call from the Airtel people but when we went there the people concerned said he will not be able to give us the connection as he need to install another DP to give connection u take your money back, when i said i dont need the money but want the connection as soon as possible as i m in need of it, the person said pay me 4000/- for the new DP or get the permission from the corporation..
When i said this is not the way to speak to your customer he said u should have not posted a complaint against us.. I said i'll go to consumer court the person over there responed in a harsh way saying "Lets See"
In hope of soon solution from you..

Details
V.P.Gudadari
Sharaff Colony
#109, opp to VLCC
Belgaum, Karnataka
[protected]

Hello ,

I have an existing complaint number logged for Airtel Signal problem. The complaint number is 30958791 . The complaint was logged on 16th Feb and it was told that the issue will be resolved by 24th Feb . I spoke to the customer care and they mentioned that the network team is still working on it and it will take close to 3 months to resolve this issue as there will be need to install some sort of a signal Booster . The signal is fine outside the apartment but there is no signal inside my apprtment . I reside in Whisper valley Rajeev gandi nagar Bachupally hydbad. Please help me out in this regard

Dear sir This is with reference of [protected]
Please refer the bill no[protected] dated 18/Jan/2010
1) TOTAL USAGE OF DSL AS PER BI LLD TOTAL 197376 KB
as per my bill plan dsl rate is one rupee (Rs1/-) per MB
197376/1024*1/- = 192.75 ware it is charged 192.89
2) First usage of 17/12/09 is [protected]@ 1/- per MB will come 8.53808paisa and nearest digit to round off this will come Rs 8.54 but it is billed 8.55 paisa
3) 31.12.09 usage is 4906kb will come 4.79101 paisa and nearest digit tio round is 4.79 paisa but it is charged 4.80
same is confirmed by your Bangalore local billing team senior staff miss Bhawani P there is some error, apart form bhawni Mr Bhargev from call center supervisor is conformed and i placed the request to audit call, third time Mr Anthony from call center is also confirmed there is discrepancy
And in this regard i asked the written conformation of error and also informed to rework of all my old bill but your people is not giving the same after calling so many time to
Mr Manish (manager customer care) on...... [protected]
Mr Ajay kumar (nodal officer) on.................. [protected]
Mr K K Sharma (appellate officer)on............. [protected]
Mr.Kunal Ganguli(Csd Head all tele media)on [protected]
Miss Deepti co ordinetor of CEO..............on [protected]
Miss Bhawani Head Billing .....................on [protected]
Miss Tanuja/Arvind of appellate on [protected] and many more people
Also tanuja arranged me a call from President office and Mr Nitin Bhargav is 12/2/10
and he informed me to revert on 15/2/10 but there is no reply by president office.
Also there is lot of other issues are pending about wrong info, perlal ringing, threaten by Ajay kumar jain,miss guide by Mr Stanly,threaten by Deepti,and some of the info is all ready sent to mail id of Sunil Mittel on your corporate mail id on" <[protected]@bharti.com>, "Sunil Mittal" on <sunil.[protected]@bharti.com>, Bharti Mittal on<bharti.[protected]@bharti.com>, President Mr Manoj kohali on <manoj.[protected]@bharti.com>, Karnataka CEO Rohit Malhotra on <rohit.[protected]@airtel.in>, appellate, nodel,care karnata, in All this prectice i spent Thousands of rupees on call charges from verious number,Dsl useges.And Lot of my Veluable time, after loosing all this i am treated as a worst customer in airtel. also i feel some manipulations is going on in Bharti,and most of the customer is sufferd the same
ex. when Bharti is launched hello tune in the first month it is cahrged whole month chrge for the period of 5 days and 10 days also as per billing cycle saying this is not charged on prorate basis even the product is launched just 10 days before the billing cycle,
About the perlal ringing your call center executive is confirm this products is life time with 49/- monthly rental and know this product is not removed and that also without information to customer.
some time customers awareness is effects to some people performance record and in this practice we are getting threat from various people from airtel and some time it is informed to you in writing, even after informing to you your people is not taken any action against the Bharti staff and due to that i have suffers of injury,Still getting threat from your team is not stopped
delaying to resolve issue is adding more cost and tence on both side
Jain

Respected Sir,
I am a mobile reailer in Denkanikotta its near Hosur in Tamilnadu state my airtel distributer is really a waste distributer airtel is a very good company for its costumers and provides a good service but the present distributer in our area is not fit for his given work all the mobile retailers in our area is vexed on airtel, when ever our disributer is questioned on anything he blames company officers he take more than one week to transfer money in our easy recharge account and he takes much time in days to submit the new costumers fourms and proof.
I have one easy sim and from past one week i couldn recharge to any customers because our distributer has not transfered money in our easy recharge account and our distributer says that his MAT sim has problem K , i accept but he got a new MAT sim before five days but he never gives response to our complaints and retailers he concentrats on his other works.I buyed one more new easy sim befor two months but yet i dint get my MPIN . Many of our regular customers have shifted to other networks because they get their prepaid balance in time and their activation also takes place in time so we retailers request u to take steps immediately .

Dear Sir,
We are living at C-1 G R Complex Building at Masq Street, Saidapet, Chennai-15

We are interested to park our vehicles at our residential entrance gate

Airtel broadband people have errected a Piller Bearing No. WSP 1102 in frent of our residencial Enterance gate and causing us the problem of parking our vehicles in and arround our residence

For the above lesions we have made the following complaint to the Airtel authorities but no action have been taken by the Airtel

Our Complaint No. Date
27641632 17/12/09
27644600 19/12/09
28494218 22/01/10
29684938 25/02/10

We request your kind self to please lookinto it and arrange for shifting of the above numbered piller

Thanking with positive hopes

regards
J Balakumar
[protected]