Airtel Complaints & Reviews

This is not for HP it is for Airtel broadband, by mistake mention the wrong company.. I am sorry for this. so, i am taking back this

Wrong comittment from Airtel
This is the letter to Nodal office of Airtel, Bangalore
[protected][protected][protected][protected]
To whomsoever it may concern,

We (R & R Salons Pvt Ltd) had applied for a new Airtel connection with your staff in Banglore vide your application No. 170860 dtd.14.10.2010. After a discussion, I was told that the connection would be set up within 10 days. First time when I applied my application got rejected saying that the documents were not proper for which once the same is submitted, it will be done in 10 days..
Second time after 5 days again when we checked he says that the application was rejected and the same was taken by somebody else. To get a new connection, it will take 10 days more.

.

My question is if that if it takes such a long time, why we received the FALSE commitment of 10 days and above that if there were approvals pending?
Also Why airtel executive has taken my second application and the money even after knowing that first time application is rejected.
Airtel Broadband is NOT showing true professional behavior. Why Aitel is giving such false commitments?

I

Airtel — Service got deactivated without any reason

Hi,
Airtel all of sudden deactivated my services to the number [protected] on 15th oct at arround 9 PM. I called airtell customer services and they gave me an answer that they do not know what is the reason. The customer care executive Shradha said it would get activated in next four hours. Whole nigh i kept on trying and it did not happen. In morning at 8 AM a again called customer service and agin i was told the same story but nothing happened.

I cannot call anywhere and have to call from PCO or from my office to customer care as my number is deactivated.

Request ID:[protected] at 11 PM 15th Oct
Request id:[protected] at 8 AM 16th Oct
The customer care executive Shradha, was rude and asked me escalate it anywhere I want to.

No reason has been provided to me for the deactivation of the services.

Please help.

Airtel India — Connection Deactivation, without proper reasons

My mobile connection number [protected] was deactivated on 9th january 2009 on the grounds on documents not sumbmitted, though i had already submitted my complete documents when i had taken the connection( 3rd january2009). on quering at customer relationship office kondhwa i was told that company has changed that format and so i have to fill the form again, i did the same and was assured that my connection will start on monday evening, but on monday when i inquired I was told that the person who takes the forms has forgotten to take my form and so because of this my connection will be activated on tuesday.
I am suffering because of the their negligence. This type of things are not expected from Airtel. Plz Help.

I got my Airtel CUG number([protected]) on 19th Dec, 2008. It got activated on 21st Dec and on 27th Dec all outgoing calls were blocked. Why? Because my address verification was not done as I was not at home when the verification person arrived. After that, I've made innumberable calls to the customer care in Pune to send the Verification person again. At first they told me to go to the nearest Airtel center to submit the documents which when I did go to turned very dissappointing. I was told they cant help me with this and only the customer care can. The customer tells me the other way round. Also I requested for a soft copy of my billed amount which was not sent. I must say, the carelessness with which the customer care has handled my account is astonishing. I never expected this of Airtel and after being a loyal customer for long I will actively dissuade my friends not to buy Airtel. My problem is still not resolved and my security money of 500 is still stuck with them. A highly incompetent workforce.

Airtel Prepaid Connection — Deactivation of number without any valid reason

Airtel disconnected my number-[protected] saying that i had not credited my phone within 90 days and there were no incoming or outgoing calls made to the number.
These claims were false and i want them to check their database for the same.

Deactivation of airtel sim
without any reason
Sir i m using airtel prepaid
connection with cell no.
[protected] from last 4years. I
m a student so i remain outside
for 4month. My sim card validity
was til june 2012 & i used to
recharge my no. Online when its
validity is about to exhaust. But
last week my sim was
deactivated without any reason.
I m in chandigarh so i called their
no. [protected] but in vain.
No doesnt exist. I ALSO
SUBMITTED DOCUMENTS TWICE
WHEN COMPANY PUBLISHED
NOTICE IN NEWS PAPER. But still
they deactivated it. Plz help me.
Because next week after
completing my exam i m going
home(j&k) & dont want to loose
my number. Plz plz..
With regards
ABDUL BASIT

Airtel — My No. got deactivated without any warning

i have got a Air tel Prepaid connection 2 years back, and it was working fine till 15/05/2012 but now it is showing invalid Sim. we talk to Air tel and they said that your connection is closed because it is not used for long time but i have used my no. even on international roaming last in march 2012.
my question is that what the right they have to close my connection without ant warning or ultimatum?
As i have submitted my identity proof during connection so isn't it my identity now? so how can they closed my connection.
i want to go to court to sue Air tel for closing my connection. so please advise me what kind of documents are required to file a complaint?

the airtel does not gives a good responses at any time it's a sticky broadband

Airtel is looting us by sending message from 55381 and cutting RS 1/day whether we want or not. Your account balance will be deducted by Rs 1/Day.

I did not ask for any news subscription from 55381. I have the internet, and I am happy to use that for getting free news services. Why the hell would I want to get a news message?

I have been looking for any reply regarding this foul play that AIRTEL is playing with use OR someone with the help from AIRTEL. And, to my surprise, I did not see any suggestion to unsubscribe/block this.

What the hell is going on. Is there any AIRTEL authority loking into this case or not? this is not a problem with one or two individuals. it's a massive problem. If it will not be seen, I am afraid I will have to leave AIRTEL.

Thanks

The answer has been found !!!

To deactivate sms UNSUB CSCORE to 55383.

Respected Sir,

I am your AIRTEL prepaid customer, my mobile No [protected] i want to deactivate 55381 and AA-PROMO SMS services for my moblie at an early possible it is much inconvinience for me.

Thanking you sir,

Came across this page.. I think this is for you...
http://www.airtel.in/starstop/faq.html

Hi Guys,

most of the comments provided do not yield any results. You would infact end up spending 3/- every time you send these messages.

Instead of that, send STOP to 121 (toll free) and follow the instructions from the reply.

Regards,
Sandeep

Agree with Sandeep. The best solution is to sms STOP to toll free number 121 and follow as per instruction. u can also periodically check for any unsolicitrd looting being done without our knowledge. IT IS YOUR MONEY AND U HAVE TO BE CAREFUL.

Airtel Prepaid — non functioning offered pack

Hi,
I have airtel number [protected] and had recharged with 108 rs pack for 250 free sms. However despite doing two recharges of 108 I am still being charged rs 1.50 per sms and despite giving a complaint on 09 nov numbered [protected] and was told that I would be reimbursed the overcharged money and that the problem too would be solved. Despite passage of 24 hours nothing has been done, neither have I been reimbursed the money nor has the charging stopped. Despite repeated efforts I am unable to get in touch with the help line and its really disgusting. The worst thing is that it’s a prepaid conection in which I am paying in advance and despite that I have to run around trying to get services which you have already taken the money for.
Sorry to say but pathetic services and you should be really ashamed of this.
Expecting a speedy solution to this problem
Rajesh

even my sms pack of 80 is not working frm today, it workd yesterdy..couldnt contact d executive also

I have done recharge of 67 Rs. for Unimited SMS pack on my Airtel number. But from 7th march i am totally unable to send messages. I got a msg to TRY AGAIN everytime i try to send mesgs. I am fed of this and wish to switch on Idea. I think i done a mistake by choosing airtel. Airtel is a big brand and how careless it is towards his customers. I am saying this because i enrolled my complaints thrice but got no solution yet. Now they are saying to wait till 18th. I have my urgent work. Who will solve them ? Airtel ? aaahhhhh God !

Bull to you, poor airtel! Wat the hell is wrong with the SMS packs?? A million thanks for your utter disregard to the frustrated customers. It really sucks. Great job! Boooooooo!!!

Airtel Prepaid — Non Reimbursement of payment

I recharged my airtel prepaid connection using Paymate.
Amount of rs.333 was deducted from my account but an e-recharge msg prompted up on my cell phone that recharge was not successful,I enquired abt the deducted amnt from the customercare executives and local airtel office but no one seems to be knowledgeable enough to sort out my problems.I even had the transaction id,but its all in vain.so finally I am left unsatisfied with a loss of deducted balance from my account.

Reject Registration Failed
[protected]

I also recharged with Rs.21 which provides 200 sms daily. It worked for a week but after that i was not able to send. The cost was cut from main balance.

Airtel Prepaid — Non functioning of the number

Hi,

I have a prepaid number (+91-[protected]). My number was cut off on Friday night without any reason.When I went to the Zonal office, I was told as my number was heavy usage one, my number was cut.

This absurd reason was provided to me with no explanation that why the number was cut in the first place.

I was promised that the number will be activated on Saturday evening.

That was a lie again given by Airtel Zonal office, as on Monday also, my number is off. The message given to all my client is that the number's incoming calls are barred. Common knowledge tells it is due to lack of paying bills. Which in reality is not the case, as this is a prepaid number.

I want to take action against Airtel for harming my reputation in front of various clients across the world who have been given a very bad picture of me.

Airtel Prepaid Service — Re activation

I was using airtel prepaid coneection with cell number [protected] and went to USA for about seven months. After coming this number is not getting activated. Please help me to get this activated. You can contact me at [protected] in case any additional detail is needed.

Dr. Jaiswal B.L.

Yesterday I tried to use the SIM but it indicated again "SIM activation failed". As suggested I contacted airtel customer service at 121. I was told that I will have to visit airtel service center. Normally I am not free during daytime and hence it is very difficut to visit airtel service center.

I request again to activate the SIM (cell number [protected]) as per the details furnished and if possible do not insisit for visiting the service center unless it is mandatory.

Airtel — Recharging with sms card

I am a airtel prepaid customer since 3 months. I have recharged sms card of 26 rupees, but it does not works. I have told these problem to customer care, but they did not respond to me. Please help me. My contact number is [protected].

Hi,
I always get Rs.88 airtel sms scheme recharged but this time i didnt want it...and when i recharged my talk time, my sms scheme was automatically recharged...i dialled *777*0# for deactivation...it is deactivated but still i didnt get my money back...
I request u to revert back my money which was deducted from my balance.

Hello sir,

On 23rd November, 2010 a person called for broadband connection which i requested earlier for my residence: 783, 14th cross, K R Road, Jayangar 7th Block, Bangalore 560082. He came to my office and taken all the documnetaion and rs 1500. ( Application # TBLR0082754). At the time of application he confirmed that they feasibilty study has been done and they can give the connection within 7 days. On 25th November i got a call from Airtel again for address verification and they told that tehy will do the feasibilty study. I am quite confused why again feasibilty study would be happened? On 25th November whne i enquired about ny application status by calling customer care they said that it is no network coverage area.

I do not understand then why they told that they can give the connection within 7 days on 23 rd November. Mr M S Hariprasad approched me, took all the desired documnet and confirmed that they can give the coonection within 7 days and feasibilty is there in my area on 23rd november. His contact no is [protected]

Thanks & Regards
Subhasish Naha
Contact# [protected]

Dear Sir,

I am a customer of Airtel Broadband from 15th Dec 2011 till now. A Airtel sales Executive named Amit Kumar [protected] came to me & he told me some plans so I called him on 29th Nov. I told him my whole usage that I am a heavy user & want speed better than 512kbps & unlimited as I was already having mtnl connection at that time so, the executive told me that we do have a 30gb plan which can be offered but for that I have to wait atleast 3-4 months & he told me the procedure as follows:-

1. Use Airtel Broadband 649 plan with 3gb usage.
2. From second month onwards call Retention team at 121 or 198 & tell them to disconnect airtel broadband & they will change your plan from 649 to 699 with 6gb @2mbps speed & then 256 kbps.
3 From 4th month onwards your FUP will get increased from 6gb to 30gb at Rs 599.

After this he told me when you got a welcome call please don't mention that you will be getting so and so plan after retention as Airtel will cancel your connection at that point of time. Since my connection has already been late due to some fault from your side & I don't want my connection to get cancelled, I didn't tell the whole procedure at the welcome call.

Then my connection started & in every month I talked to the executive & even I have talked to him somewhere around 25th March 2012 & he told me that it will be done by 5th April 2012. But when I called him yesterday he is not picking the call at all & even if he picks the call from some other no. after listening my name he just disconnects the call so today he finally picked the call & when I asked the same he said that it will not be done & again disconnected the call. Even in the 4th month I told him that plan has not changed & he told me that his colleague is there in Retention team & he is saying that there is some pressure from head team so can't change the plan to 30gb this month so kindly tell the customer to wait for another month.

Now, in between I have lost various things:-

1. My 25 years old MTNL landline connection & it's broadband connection.
2. I have to again register for internet connection for which I have to again pay Rs 1500 for registration.
3. I have to again search for that landline connection.

And in all I got nothing.

Now tell me where should I go because now I just want that cheater to be out of Airtel Broadband team & also want full compensation for all that I have lost.

Regards,

Vinay Borad

Dear Airtel,

Here are my details:-

Vinay Borad
Contact No:- [protected]

Dear Team,
Account :[protected]
bill no[protected]
bill date:-18 march 13
amount-3767.44
This is a serious complain, one of your collection person (Mr.Proloy Pal) call me at the end of March'13, ask me that I have outstanding amount of Rs-3767/- but I have to pay only 2000/- and rest 1767/- will be waived for this i have to pay him personally 200/-cash.
As per his view he had collected chq amount of 2000/-(bill no[protected]and 200/- cash for himself but till date 1767/- is not yet been waived .
How come a collection person ask for money for waiving ? Is airtel has special drive of taking cash from there client indirectly by the collection man ??? Shame on your part ?????
Why my amount has not been waived till date and Iam repeatedly getting call from your csd desk of paying the rest 1767/- for getting my line started when I have already paid cash amount for waiving the amount as per the collecter Mr Pal's commitment

Sir,
I am facing problem for not receiving the airtel datacard bill in my address as a result my data connection get disconnected.
So, Kindly send every month Airtel Data card bill to me as soon as possible to me to this address:

To,
Election Officer,
C/o Office of the SDO (C) Bijni

For your ready reference : I am giving my data card No: [protected]

Dear Sir,

I am also facing trouble since i have purchased this airtel micromax datacard.

Here above is also my datacard issue and number ([protected])

Here is my service request number is 31428430.

Hi,
I purchased data card 5 months back.
It is a 3g card.
last month i went to thane airtel office and told to raise a request for converting to 3g services.
He did something on his computer and told me that a request is raised and 3g will be activated in 48 hours.
But even after 10 days it was not activated so i went again to thane office. This time a lady told me that no such request is raised and she again raised a request. she said you will get a call and it will be activated in 72 hours. I asked her for service request no. She said their is no such thing as service request no. it will definitely get activated in 72 hours. Now it is more than 5 days.
I dont understand why airtel is ignoring their customers. Is airtel fooling their customers? Or you dont care about them? Cant she give me service request no? I am not fool to believe her that their is no such thing as service request no. What does airtel think that customers are stupid people who have lot of time to keep complaining? If any airtel customer representative give me some reply on this then i will provide my number and other details.
If this continues i will start a forum for grievances of airtel customer. Do u know what happened to a multi national company after a frustrated customer started a forum? You should not ignore customers. I have never seen such a worse customer care.

The point I am trying to emphasize here is that 'Taking 5 days to get an update' on a priority issue like this (not able to make the outbound call even after recharge) is NOT ACCEPTABLE at all.

Airtel should be able to prioritize the issue and reduce the resolution period.

AIRTEL BROADBAND SERVICE — Variation in bill plans.

Dear Sir/ Madam,

I am aapplying for Airtel Broadband service for my home but company is applying charges different amount for Delhi & Gurgaon Region. In this case they gave me explanitation that regionwise charge rates are different that is satisfactory explanition but in another case in same region of Gurgaon they are applying different rates for unlimited brooadband usage.
So please do the enquiery in same case. Waiting for positive reply.

Yours faithfully

Vaibhav Magdum.

Dear sir,

I am having broadband connection with you from jan'10. In that time they committed starting bill will come

799/- after that second month, it will 599/- scheme. But our feb'10 bill is 1, 000/- rs. How its possible ?

please cancel by connection immiadetly with effect. (house plan)

[protected].

(Already i am a existing customer[protected] inthe name of SAFNA ELECTRONICS- TRICHY.)

Dont use Airtel BB, better go for BSNL...

similar problem with me also...
not getting satisfactory response regarding the activation of blackberry service on airtel very poor...

i need to activate BB3 Service
Am trying to activate the services but not getting any response from airtel.when am sending sms to airtel network reply sms is, we are unable to process your request .if you are prepaid ) I have visited airtel galleries, i am calling in the customer care of airtel i have been text messaging in customer care but no help. The only thing i get to hear from the customer care executives . They dont have proper information
please help me
Name : Rakesh.M
Mob : =[protected]
[protected]@gmail.com

This is to complain about the laxity in handling services by Airtel which boosts to be one of the leading players in Mobile service provider in India. I was using Airtel number [protected] in the Name of Amit Lohani since last two year as post paid connection with Blackberry services. Recently on the 29th Dec 2010, I converted by post paid number to prepaid by submitting all relevant document at the Airtel consumer center at Kingsway Camp Delhi. I was assured that by 30th December my Blackberry Services would be active.
It been more than 4 days and I have tried my every bit of activating my Blackberry services from my Handset and have called Airtel Helpline almost 10 Times complaining regarding the inaction on their part to activate my services. I have even visited their Consumer center twice but till date no action has been taken. They had given me a complaint number RBBRY[protected] on the 30th December but now that has been closed with resolving the issue.

Airtel Sim — CHEATING

Dear Airtel
Sir i was loss my sim [the number of[protected]].So i called customer care ask the details . he told me if you want that same number pay Rs 25 and submit the same proof. but here the airtel store are asking Rs 100. and another store was asking Rs 50 and she tell server was problem came later..but i know she s told me lie. i was a business man so i need the number. so i pay and got the number. but this is very worst. see compare with vodafone and Aircell YOUR NETWORK AIRTEL going down. please take care and take the action for that CHEETING distibutries. HIS ADDRESS BELOW 1] AIRTEL STORE
COLLAGE ROAD. TIRUPUR- 641602.
2] AIRTEL STORE
PUSH THETRE BUS STOP,
TIRUPUR- 641602
AND REPLY ME OR CALL ME.

Dear Sir/ Mam,
There is a deducion of RS 25 in the month of february, i already comlait regarding that till now i wont get any reply from your end money back. As i activate MO service inspite of that the deducuion processed as 30p /50 kb...or else.Contact No: [protected]

Dear sir i have airtel sim
sim no. is [protected] i buy this sim from barnagar dist Ujjain MP.
from airtel sim agency maharna pratapchowk barnagar
my sim ragistration is failed i need to ragister my again i m using air tel sim in Kuwait .
reply me how i reragister my sim with same number.
reply me soon sothat i can take benifit of airtel sim.
thanking you

Airtel Prepaid SIM — charging for free sms !

i have airtel prepaid sim. these many days i had 150 sms free per day. suddenly it started charging. why is it so? it charging unysually. sometimes 7rs per sms. and sometimes 1 rs per sms.!

Airtel Prepaid — not received 100 Free Sms

Hey,
I am ranjit kumar jha, my prepaid airtel mobile no is [protected], i have already logged complain about not received Free 100 SMS .this sms received by 12160 ,, 21 nov 2010 at 12:54 pm after noon but not received yet. so please revert me and solved this case


regards
Ranjit jha
[protected]

dear sir !

i am Dheenadhayalan. and i would like to inform you that i receved sms saiyng that from 26th feb i can send only 100 free sms then 1 rupee/sms. when i searched for the information from the net i got the information that there is a technical problem and exicutives are trying to solve as soon as possible .. even airtel forum also said the same thing. but when i called the custumer care, they said its a goverment rule that has being following.. what i want to know why am i getting different kind of answers. please do expline properly. thank you

A guy came at our door assuring that he will give us a airtel broadband connection and took the documents, PAN card photo copy, and took Rs.1000/- He assured to get connection by 4-7 working days. He collected it 6 weeks back.

That is the standard reply that they give everytime that we will get back to you but they never do neither they give you refund. It is very easy for them to look up their database to check from whom they have collected Rs. 500/- and have never given broadband connection and refund the money back to them. But they will never do that and as it it is the consumer's responsibility to furnish all details, and keep following up without any success till they give up all hopes. You would end up incurring much more than Rs. 500/- to follow up with these guys as I did and finally gave up which is what they want.

Dear Sir/Madam,

My self Saravana kumar.I subscribed for airtel broad band connection on 05/07/2010 , The application form no is SEF No. CH 1050281. I paid an amount of 1000/- A guy came at our door took the documents, PAN card photo copy, house rental agreement and took Rs.1000/- He assured to get connection by 4-7 working days. But i didn't get connection around 10days more. After that i spoke to the concern person they told like,some problem of install at palavakkam area. so wait another some days. After that i cancelled my plan on 15/07/2010. But still i didn't receive my cash Rs 1000/- yet.

So i request you to please look on this issue and solve asap.

Kindly do the needful.

Regards,
Saravana

My self R.Naveen.I subscribed for airtel broad band connection on 10/06/2010, The application form no is SEF No. CH 982300. I paid an amount of 1000/- A guy came at our door took the documents, PAN card photo copy, house rental agreement and took Rs.1000/- He assured to get connection by 4-7 working days. But i didn't get connection around 10days more. After that i spoke to the concern person they told like, some problem of install at Mogappir area. so wait another some days. After that i cancelled my plan on 15/07/2010. But still i didn't receive my cash Rs 1000/- yet.

Airtel Broadband — REFUND DELAY

HI,
This is Ashish. I gave money after i was told that the installation can be done.AIRTEL people picked the cash from my residence and assured me that installation will happen within 2 days of time . very next day on 30 Sep 2010 I was getting a sms that they could not proceed my request due to non coverage of my area. And was told that they will refund my money in 10 days(approx 10th Oct 2010).

I am keep asking my money back for services never rendered by AIRTEL.

They should have checked before taking my money and documents for feasibility check.They have conveniently told me that i will get money in 10 days time ! as per company policy !!

I Don't know the reason for delay in processing my refund.

Airtel / Broadband — regarding delay in refund

sir / mam
a few months ago i booked a broadband connection with airtel. i paid the booking amount of rs 500. but i didnt get the connection , after days of calling they said there is a technical problem in my area , so i asked for a refund . but ididnt receive it . i have been calling the airtel broadband customer care for months which is not toll free and every time i get nothing more than a date to call again. i am furious but i dont know what to do. i feel cheated.

They all CHEATERS

Airtel — Unauthorised recovery of charges

Sir,
I am not interested in any additional facilities to my Mobile No.[protected]. But frequently I get SMS message from Airtel. Unfortunately immediately when i open the inbox message, another message is coming from Airtel stating that service charges are debited and my prepaid balance gets reduced.
Please advise Airtel authorities not to deduct charges like this.
Thanking you,

Airtel / Sim Card — disconnect often

I had taken a Sim Card(no.-[protected]H4 ph.no.-[protected]) from retailer in last week of January and submitted Xerox often father Sri Janardan Prasad sinha's voters I card. Suddenly after about three month my service deactivated without any prior notice. the retailer esquired and advised me to resubmit the paper. when I asked him whether same paper or any other family members'. he told me that it could be any members' paper.Then assuming that perhaps the problem would be identification of photograph of the I card, I submitted my spouse's Voter I card. but even after 15 days it was not reactivated. Then customer care advised me to produced the paper in my any ARC center. So I produced both of the papers , I have submitted earlier at Patna ARC but after inquiry he accepted only my spouses' Mrs Archana Sinha's paper and activated within 24 hrs. But after two month again deactivated my connection suddenly.The local service center of Air tel told me that now it cannot be reactivated. Then I came in contact of a Senior Official who is closed to me the after his interference it again activated. But now again I am warned
about the deactivation. I want only tow the real problem which have the Air tel with me . I am A central Govt. (railway employee) and genuine citizen of India . Which ever document he require he should direct ask me. but it painful tome that I am always facing Disconnection . There is big balance and internet activation for one month also. So please help me for the permanent solution. Thank You.

I hope my problem shoud be recoverd with your help