Airtel Complaints & Reviews

Sir
My complaint is with Bhari Airtel. I'm using facility of mobile service of Airtel amd my Mob No. is [protected]. I have complaint with Airtel about cutting of sms charging from my main balance. It is pertinent to mentioned that I had recharge sms pack of Rs 50/- (300 sms per day for 30days) on 25/3/10 at 7:30PM and since than I have facing problem ...that means its deactivated many time and deduced sms charges from my main account. I had lodged complaint to Airtel many time on customer care No. and through E-mail but Airtel fail to solve this problem. Moreover Airtel is charging on complaint at their 121 customer care service its 50p/3min which is injustice and not in order.
I want to solve Airtel my problem by attending seriously on my complaint and if Airtel fail to solve this problem they must refund my recharge money of sms pack along with whatever I have been dedeucted money from my main balance during deactivation period and charge taken from me by customer care service.

thank you

AK Jain
[protected]

all outgoing calls on cug no -[protected] and other nos.has been stopped since 31 march morning

Dear Sir/Madam,

Yesterday (30 March 2010) My wife got missed call from [protected] on her airtel prepaid mobile connection. When my wife called back on this number the person named as Sunder replied that he is calling from Airtel, Head office Mumbai and told that you have won a lottery of Rs 10 Lakhs for that he needs identity proofs and tried to ask person details. My wife asked this person to contact me but this person said that ask your husband to call on this number.
My wife informed me in office and I called back this person. He said that your wife has won a prize of 10 lakhs and you have to pay processing fee of Rs 11000 thousand. When I asked him that I will varify about the lottery on airtel customercare then this person started saying that dont contact airtel otherwise someone will miss guide you and will take advantage of prize money. Then I got doubt and disconnected the call saying that I will varify with airtel then will callback.
And then I searched on internet and found lots of complaint on same fraud calls.

Here I want to ask airtel that if lots of people are complaining about these calles and giving these contact numbers, why airtel in not taking necessary action ??

Today Airtel sent me an SMS saying that "You have made a call to ISD CODE 0092 code. We urge you to excercise caution while calling unknown numbers and sharing personal details as it can be misused".

What is the significance of this SMS when call has been made ?
If you already know about these fraud calls why dont you circulate one SMS to all your users ??

Request you to please do needful.

Thanks & Regards,
Gautam S. Yadav

Dear Sir,

AIRTEL person is not providing regularly EC's and prepaid cards. I am newly started prepaid recharge card business in pammal (Chennai-600075). They are denying and saying that "You are already have EC's & cards in Reliance, Aircel,Vodafone," then why You require AIRTEL like that they are saying.
I do not know what to do i am recently started the card business, i have no other income source. My mobile No.[protected]

dear sir
i have activated mobile office 98 pack
but now when i download 100 mb then in myaccount go down 300 mb
please contact me early

Received a message from an Airtel executive in regards to the broadband internet connection, so i called and spoke to Raghavan, who was a sales executive.
He called me back and asked me to submit all documents with a fee of 1000.00 RS. He also confirmed that connection is available in my area and it will be installed in 48 hrs.
I waited for 48 hrs and called him after 48 hrs, everyday he kept on telling me that it will be coonected today for about a week.
Spoke to Karthick at Airtel customer care, he tells me that there is no port availability in my area and it cannot be connected, hence i am not eligible for the connection.
No body from Airtel even bothered to call me and inform me about this. I had to call and find out from myself which is absolute poor and useless service from Airtel.
I asked karthick to transfer the call to one of his supervisor, Both of them told me that it would take me 15 days to get my 1000.00 rs refunded. Does Airtel think that all people are fools or something.
Airtel is fooling people because of which we are losing faith and trust in any other company also.

Initially it was told that connection is available and later after one and half week i was told it is not available and it will take me 15 days to refund 1000.00 RS....

This is not at all acceptable, and i never expected this kind of service from AIRTEL..I thought it is good but it is one of the worst customer service that i have ever experienced.

From
D.Maragadhavel,
B4, Marikozunthu Street,
Saraswathi Nagar 5th Cross street,
J.B. Estate, Avadi
Chennai -54.

To
Aditya Chille,
General Manager,
AIRTEL-KTN Circle.

Sir,
I had obtained a new connection from your company. It was provided to me for the reason that I am already having a connection which was supplied by Southern Railway under CUG scheme. I have been repeatedly canvassed by your marketing group to obtain extra connection which will also comes under CUG scheme for which i have paid a Rs.300/- which was collected by a representative Mr. Saran on 06/03/10.
I had been given with a number [protected] which was come into service and later it was disconnected for the reason which I don’t know. As such necessary action is sorted and give the connection in the same number.
This is for your kind information.
Yours truly,
(D.MARAGADHAVEL)

Hi
It is very painful to all of my colleague who have airtel mobile number.
My office is located at Bangara Hills Roadno.2. It is the middle of the Hyderabad City.
We are not getting airtel signal in my office. We are all thinking all in jungle. Is it correct ?

We complained so many times. But there is no response from your side. From our company we paid so much of amount for airtel. but they are irresponsible service providers. All are feeling very bad about your service.

We missed lot of calls from our customers and we loss somuch business.
Please respond me who is the contact person for this.

My Mobile Number is : [protected]
My Request Reference Number is : [protected]

Please take necessary action.

awaiting for your positive response.

I applied for an Airtel Broadband connection thru Agarwal Infocom on 1st week of March 2010, paying an advance amount of Rs. 500/- by cheque in favour of Agarwal Infocom, after finishing all the verification till now 30th of march 2010, i have not got the connections and not even a call from the executive or from the back office of the Airtel nor Agarwal about the status of my application, they got cleared the amount of Rs.500/-, no person in Agarwal or Airtel answering for this kind of worst service and cheating (REALLY CHEATING) business tactics promoted by big business groups. i came to know that this kind of cheated - cheating amount are invested in Share market for 1 month after taking the profit from the investment they are paying our money back, stating not possible or wait for one more month, i need Airtel group to answer my complaint if they are really concern about this.

I applied for a new Broadband connection of Airtel in first week of March, 2010 from Harish (Mobile Number [protected]). Harish is the sales person from airtel. I gave him address proof, photographs and a Citi Bank Cheque (number - 470341). After this on 13th March, 2010, He checked the position in roof to place the wire. because the main switch was in next Building and he already know that, next building authority can cut wire any time. but still he allow the person (from airtel) to put the wire from that building. on that same day i.e. on 13th March, Pradeep from Airtel came to establish the new connection at 8.00 pm. Then he did some r&d over the wire in my house and placed a new wi-fi connection with new Landline phone and shows us a running internet connection, which was working for 1 minute and stooping for 15 minutes. Then he said, this could be the problem with Switch. so he left and told to come on next day.

On Next Day a person came, who did wiring in my house. He checked the wire and found cut. Now i called up Harish Again to manage this, on 14th March. Then i wait for few days, but didn't get any response from him. I did complain over mail to Airtel.[protected]@airtel.in on 15th March, 23rd and 24th March. but didn't get any response from Airtel about this. So i stooped the citibank cheque (number 470341). i called up Harish again and again, then he came once on 24th March, and said that wire is already attached, we will fix your connection problem soon. But on same day Airtel disconnected my BroadBand Services, because of payment.

i am pasting my Mail, which i sent to airtel on 15th March, 2010.
[protected][protected][protected][protected]------
Hi,

i am very frustrating with your internet connection. As i just used this for 1 night (only for 2 hours on13th March, 2010 arround 9.30 pm), your connection is very poor, My Problems are listed below:

1. Internet is working for 2 mins and then its stopping for 10 mins. Then i have to wait until its enabling.
2. As outgoing or incoming will be held in Phone, Internet connection will be drooped.
3. No Permanent Connection is provided to me. All your employees gave me a temporary connection. A DP is in another building, where my internet connection wire has attached and their building guard already informed that, you are not allowed to put any wire on his building, still your employee did same thing and then they cut the wire on next day morning.

Because of above problems, i stooped the cheque, which i gave you.

If you can not provide me any permanent connection then Please drop my request for taking Airtel connection form you. I already informed your employees to remove all assets, until any permanent connection. I want to make, my all things should be renewal as before (like payment mainly).

My connection is made on 13th march evening around 9.30 pm. And then my connection was dead from 14th march, 8 AM around. So frustrating things....

Regards,
Varun Upadhyay
+91-[protected]

[protected][protected][protected][protected]

Now i am getting call from airtel again and again for making payment. although i have not a proper connection yet. I did complain over phone to airtel customer care on 29th March 2010. That if you could not give me a proper connection then please remove the assets, provided by you. then he said to me to pay charge for that. why should i pay about that, which i didn't used yet. Its not a Customer problem to activate the connection properly. But its Airtel employees job to give the best job to customer. Its getting very headache to me every day, that what could be the solution, but no employee of Airtel is giving response well.

I told to Customer care, that i am ready to pay the amount, but you should have to start my payment from that day and give me a proper connection. but they are not ready for this.

My complain ID in Airtel is[protected].

Following persons are responsible for this:
Harish : Sales person ([protected])
Praveen: Internet activation person
Rajeev: Customer care person (from[protected]

No proper connection is established yet from airtel, then why should i pay for that. Please help me out.

as my no is [protected] to my no, yahoo zone has been subscribed, so i like to unsubscribe yahoo zone as soon as possible.

Thanking you

i have purchease Airtel prepaid SIM ([protected]) before 2 months. i have submitted ID proof also for connection but now without any intimation they Barred all of my services (incoming & outgoing)

i have contac ted customer care and they said me to go to local Airtel office , i went there but they also
didnt give me proper responce.

they all are irritating me. i dont know weather they will activate my connection again or not , i have given that number for my interviews and all official purposes , i am facing lots of problems but no solution is provided by Airtel end.

i want to go to Consumer Court against them..kindly support and provide me necessary help regarding it.

Thanks

Ashish patel

I Sukhdeep singh using Airtel connection no [protected] from last 2 yrs. on 28 th mar10 company deduted Rs 98/- from my main balance without informing me. As my GPRS pack was activated from feb 28 to mar 28 then company should have closed my service 29 th of mar or inform me through msg or call regarding my deduction of main balance. And one more thing Poonam, Debasis and Satish these three customer care executive are not customer care executive they don't know how to treat customer straight line who made them executive.
The most and worst thing is that whenever i want to recharge a topup of 340 i can't recharge it becoz everytime it shows recharge unsuccessfull. then i have to call customer care about this problem i don't know wat they do after 24 hour i get my recharge successfull from any of the airtel dealer. this is the major problem i face on every month.
pls solve my problem as soon as possible.

Hi,
we have a telephone provided from airtel and the bill planb on the same number is 1 paisa/second.
however, for the past few months airtel has been over charging us at the rate of 1 rupee/minute for all the calls .
on calling the call centre and complaining about the faulty bill , they refused to acknowledge and even lodge a complaint for the same and said that they don't really care.

i am airtel customer
my number is [protected]
and i am getting without my concern sms on cricket from[protected]
from day one of that ipl match start...I have no interest in cricket
airtel deducted my balance for this service which i never activated
such types of missbehavior is common with this airtel
now i want to stop this
I already send many sms to 121, 511, and some 52906 for stopping this foolishness of cricket . they are just ignoring
if airtel goes on doing this mad act I will certainly sue it for mental harrashment
and i am also going to change my mobile communication provider

sir,

I am Ranjeet prasad and my mobile no. [protected]
From past three months i use Rs 98 airtel gprs plan for internet browsing
now my current GPRS downloading is more then 1.5 gb and my gprs validity is april 24 2010..

last night i have charged Rs 10 from my main a/c when i browsing another site not hungama... i never go that site for a second

I got a sms.Which is "Thanks for downloading Hungama Content Video from Airtel. You have been charged Rs 10. MobileTV Watch IPL http://10.2.34.47/OTA"

please tell me why this happen when i already activate GPRS connection ??
thanx.

Ranjeet Prasad
Dhanbad,Jharkhand.

I'm using airtel government plan since 4 years. my call rates are A to A 10 ps/min, A to other 30 ps/min. I activated roaming plan with Rs.43/- recharge, 60 ps/min incoming. Now I returned home back in mumbai, but my call rates are changed to 1 ps/sec A to A, 1.2 ps/sec A to other. Customer care said my old gov plan can't be activated again. then i went to the shop where i did recharge. He enquired abt it. One man said my plan wil be automatically reactivated after one year. Then after some time another man said it won't be reactivated again even after one year. I want my old plan back. Plesae do me a favour and send me a solution.

This is very ridiculous that Airtel is charging 50paisa per 3 min for calling customer care! Almost every service provider or company in in india are providing free service.. and while recharging we are also giving service charges.. and still we are not getting charges. And if we have some problems regarding mobile, then also we have to pay for giving complaints.. this is too much. Pls Sac this charges

For last 4 years I was using Airtel DSL connection and the services being provided were good.But during Feb,2010,on a promotional call from Airtel I changed my plan to broadband Rs.699/- plan.Since then my internet connection is not connecting properly.I have made repeated complaints to Customer Care Centre Bhopal during last 20 days.My broadband is virtually down especially during peak hours.My old d-link modem was also replaced with beetel 110TC1 router and internal wiring has also been changed,but no improvement has been made.My internet connection is down since 7-3-2010 and first complaint was registered on[protected] under number 30305888.Will Airtel take pains to remove the fault and provide relief to customer.

dear sir,
i registered my complain about your service before few days but i am not get any solution from your service - MY COMPLIAN IS AS FOLLOWED

("before 20 days airtel sim seller mr. mahesh durge was came to my home and he introduce himself and his billing plan also but i told him which facilitis you are introduce me i am already using from my service provider also so why i should buy this sim from you. After that he introduce his gprs service plan AND that is
1)-YOU CAN SEND E-MAILS FOR LIFETIME FOR FREE COST
2)- SERFING & BROWSING TOTALLY FREE FOR LIFE TIME.(this will save your money for recharge of gprs services.)
3)- WHEN YOU DOWNLOAD HOW MANY DATA FROM NET THEN ONLY YOU WILL BE CHARGED AT RS. 50 PER KB. OF THE TOTAL DATA.
SIR,
I was like that plan and i was pay for it. and he told me when your sim will acivated you please call to 121 (coust. care) and ask for zero rental plan. i was gone througj for this way i get no reply for this scheme. so i call MAHESH DURGE he reply i will go to office and will call you.after that day his mobail is STILL SWITCH OFF. GIVE ME RESON ABOUT THAT".)