[Resolved]  Airtel — Airtel Customer is a Piece Of

Airtel Customer is a Piece Of
I have had this on gong issue but till date they have not changed my Bill Plan.I have copy pasted the mail Chain.

Dear Mr. Rathod,

Thank you for contacting Airtel.

You had requested us bill plan change for your Airtel number[protected].

We request you to clear the current outstanding amount and unbilled amount to avail the full benefits of the new bill plan. Alternatively, you can know your outstanding amount by sending message OT and send it to 121 or dial 12111 or dial *121*11# and for unbilled kindly message UNB to 121.These options are toll free.

We request you to contact the single point of contact (human resource department of your esteemed organization) regarding closed user group bill plan details.

We request you to send the mobile number of the customer who is currently active under the plan which you wish to migrate to avail the benefits of the new bill plan.

To know the local call rates as per your bill plan message as BP to 121 (Toll free). Further to know the SMS, STD call charges and individual bill plan details kindly visit our website www.airtel.in.

For further assistance, mail us at [protected]@airtelindia.com or message to 121 (toll free).

We value your association with Airtel.

Regards,

Suresh
Customer Support Service
Airtel

---- Original Message ----

Hi,

I had requested to change my my bill plan. As per the Information
bleow it was supposed to be changed by 27th March 2008 but I had
contacted your customer care at 121 and they informed me that the Bill
plan has not been changed. I would like to know the reason why the
bill plan has not been changed and by when would it be changed?
Hope you guys would reply.

Regards,

Jayesh Rathod

-----Original Message-----
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Wednesday, March 19, 2008 10:32 AM
To: Rathod, Jayesh
Subject: Re: RE: (Mobile No:=[protected] ) Change Of monthly Rental Plan
for number [protected] Message From "Rathod, Jayesh"
<jayesh.[protected]@eds.com> [REF:[protected]] [REF:[protected]]

Dear Mr. Rathod.

Thank you for contacting Airtel.

You had requested us for bill plan change to Combat II 199 Plan for the
Airtel number [protected].

We would like to inform you that the bill plan change request has been
forwarded to the concern department and the same would be changed in
next bill cycle 27/03/08.

Alternatively, you view the call rates as per your bill plan message BP
to 121(Toll free) or request you to log on to our website www.airtel.in
for the same.

Please be informed that, we have received your payment of Rs. 400/- on
19/03/08 through Self Care.

Alternatively, you can also send a message as PYMT to 121 (toll free)
or
dial 12114 (toll free) to know the last 3 months payment details.

For further assistance, email us at [protected]@airtelindia.com or message us
on
121(Toll free).

We value your association with Airtel.

Regards,

Mahesh
Customer Support Service
Airtel



---- Original Message ----

Hi,

I have cleared all the outstanding amount. Following are the details
for
the payment.
Reference No. : 554990
Invoice No. :[protected]
Amount Paid : 400.00

I am Currently working with EDS and I had a talk with one of your rep.
Pramod Bamble ( [protected] ). I would like to change my monthly rental
plan
for my number [protected] from Full Value 199 to the Corporate Combat 2.

Please do the needful and reply as soon as possible. Thanks in Advance.

Thanks & Regards,

Jayesh Rathod

-----Original Message-----
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Monday, March 17, 2008 9:05 PM
To: Rathod, Jayesh
Subject: Re: (Mobile No:=[protected] ) Change Of monthly Rental Plan for
number [protected] Message From "Rathod, Jayesh" <jayesh.[protected]@eds.com>
[REF:[protected]]

Dear Mr. Rathod,

Thank you for contacting Airtel.

You have requested us for bill plan change for your Airtel number
[protected].

We request you to clear the current outstanding and unbilled amount to
avails benefits of the new bill plan.

Furthermore to your mail, request you to send SMS OT to 121 (toll free)
or dial *121*11(toll free) to know your outstanding amount.

To know your unbilled amount, kindly dial *121*12# (toll free) from
your
mobile.

Alternatively, you view the call rates as per your bill plan SMS BP to
121(Toll free) or request you to log on to our website www.airtel.in
for
the same.

For further assistance, mail us at [protected]@airtelindia.com or SMS to 121
(toll free).

We value your association with Airtel.

Regards,

S.Suresh
Customer Support Service
Airtel



---- Original Message ----



Hi,

I am Currently working with EDS and I had a talk with one of your rep.
Pramod Bamble ( [protected] ). I would like to change my monthly rental
plan
for my number [protected] from Full Value 199 to the Corporate Combat 2.

Please do the needful and reply as soon as possible. Thanks in Advance.

Thanks & Regards,

Jayesh Rathod