Airtel Complaints & Reviews

Despite 18 calls to the customer care they dont take any action regarding the network in Byculla East area that has become from worse to most worse.

Sir/Madam
Sharda Nand here with your prepaid mobile connection No. [protected]

It has been observed some of the local as well as to other states, messages are not being sent by my connection. The problem has been started since 21st of March 2008.
In some numbers messages are delivered on the other hand in some numbers it shows either pending or not sent to.

The messages which shows pending, later on shows as not sending in due course. The reason is not understandable.

It is therefore requested that the problem may please be looked upon and short out the same immediately.

An early action is solicited.

Thanks!

Dear Sir,

I have been facing the unnecessary charges as “64611030DWN_PRM”. AS per my knowledge I am facing this problem from past 6 months and still this is continuing still. When were I gave a call they have refunded my amount. I have several time walk down to the airtel outlet and wasted the whole day, mainly times I gave the mobile to check and confirm that I do not have any of the setting related to the Masala or WAP enabled services.

Please do the needful ASAP.

Thanks & Regards
Ram Mohan
+91-[protected]

I am using a Nokia phone with Airtel phone number [protected].It is a prepaid phone.I have been observing that for the last so many months Airtel has been unauthorisedly deducting an amount of Rs 30 per month towards background music which I came to know only from them.For information, I have never subscribed for background music.When I met one Ms Pooja Kakkar of Airtel centre at Borivli-west some months back, I was told that I would not receive such message or deduction in future.However next day itself an amount of Rs 30 was deducted from the prepaid amount from my phone..I was told that they had deactivated the background music facility. I thought next time it would be deducted.However after some days, to my surprise
again there was a message thanking me for renewal of background music and that the charges will be deducted from me.Immediately i.e on[protected] I went to the Borivli-west Airtel Centre to complaint about the matter.The man at the counter was very non-cooperative and he told me that background music is a promotional kind of thing and it will appear every month and if I am not interested, I have to deactivate by using the number 543214 given by them.Immedetiately I got my phone deactivated for background music.In the process I lost an amount of Rs 10. Now TODAY, i.e[protected] when I checked the balance I found an amount of Rs 30 has been deducted .I have received a message thanking me for using Airtel service!
The points which I want to bring forth are.
1.Without obtaining the consumer's consent the background service activated and if the customer is silent or unaware, Airtel will cooly deducted the amount.
2.It is an unsolicited service fro discontinuation of which it is cast upon the consumer to approach Airtel to deactive by spending his own money.
3.Inspite of deactivating the background music which I never enjoyed, an amount of Rs 30 was deducted.
4.I happened to observe similar complaints from various affected people who are very gullible to such injustice.
5.The happening such events erode the credibility of company besides loosing the customers.

I would therefore request your good office to take up my case and resolve the matter.

Thank you,

M.Jeyam.

I am an airtel prepaid subscriber with no.[protected]. on 20 march 2008 AIRTEL placed a hello tune on my no. without asking and informing me also charged few pennys for it . till then i am calling to customer care and asking them to refund my money but they r conveying false information to me like " server is down". I had lodged a complain also, with complain id or no.[protected]. these people are not giving me status details for my complain nor refunding my money.

HELLO,
THIS IS GAUTAM FRM KANPUR I M USING THIS AIRTEL CONNECTION FROM THE LAST 8 MONTHS, BUT DURING THIS 8 MONTHS I FACED MANY PROBLEMS IN THIS CONNECTION . AS PER THE COMPANIES ADD IS CONCERN THEY USED TO TELL THIS IS ONE OF THE BEST NETWORK, BUT LET ME TELL U THIS IS ONE OF THE WORST CONNECTION THAT I EVER USED, EACH TIME NOASSURITY OF THE NETWORK, CALL GETS DISCONNECTED EVERY NOW N THEN AND ABOVE ALL WHEN I CALLED THERE CUSTOMER CARE THERE RESPONSES WERE NOT AT ALL SATISFACTORY THEY DIDNT BOTHER ABOUT THE COMPLAIN .
NO ONE GIVING ME THE CORRECT INFORMATION AND THEY ALSO USED TO DISCONNECT THE CALL IN BETWEEN .


ABOVE ALL THE PROBLEM THAT I M FACING FROM LAST 10 DAYS IS REALLY A ACUTE ONE, I RECHARGED A TRIFF BOUCHER OF RS.51
ON 22/03/2008 (STD TRIFF) IN WHICH THE CALL RATE BECOME RE. 1 BUT U R DEDUCTING RS.5 PER MIN, AFTER AN ENQUIRY FROM CUSTOMER CARE THEY TOLD I RECHARGED A TRIFF BOUCHER OF RS. 39 ( ISD TRIFF) WHICH I HAVNT DONE . THEN I AGAIN RECHARGED THE TRIFF BOUCHER OF RS.51 ON 28/03/2008 THROUGH A CARD, BUT THEN ALSO I GOT THE SAME ANSWER FROM CUSTOMER CARE, THAT I RECHARGED A TRIFF OF RS.39 INSTEAD OF RS.51 .

THEN ATLAST ON 31/03/2008 MY COMPLAIN WAS FILED BY MR. SURENDRA ( CUSTOMER CARE EXECUTIVE) AT 4:00 WITH A COMPLAIN NUMBER OF "CBDPA[protected]"
AND HE ALSO TOLD ME THAT FROM 26/03/2008 TO 31/03/2008 RS. 650 IS DEDUCTED FROM MY MAIN AMOUNT WITHOUT ANY REASON, AND THE COMPANY IS BOUND TO REFUND THIS MONEY WITHIN NEXT 24 HR. BUT STILL NOW NO MONEY IS BEING ADDED TO MY ACCOUNT AND STILL MY CALL RATES FOR THE STD CALL IS RS. 5 /MIN AND FOR LOCAL CALL RS. 6/MIN

I WANT TO KNOW AT WHAT RATE THIS AMOUNT IS BEING DEDUCTED FROM MY MAIN BALANCE WHEN THE NORMAL RATE IS RS. 2.75/MIN FOR STD . WELL ITS REALLY TOO MUCH IF QUICK ACTION IS NOT BEEN TAKEN REGARDING MY PROBLEM, THEN I WILL REMOVE IS CONNECTION .

sir
this is praveen kumar . i have a connection of airtels demo number but after some time this number convert into normal number .because of this i have to face many problems and the custmer are not satisfied with me .
so as soon as posible please convert my numer in demo number.
thanking you your's trooly
aman hello center
umri kanavar
phone numer-[protected]...

Airtel Customer is a Piece Of
I have had this on gong issue but till date they have not changed my Bill Plan.I have copy pasted the mail Chain.

Dear Mr. Rathod,

Thank you for contacting Airtel.

You had requested us bill plan change for your Airtel number[protected].

We request you to clear the current outstanding amount and unbilled amount to avail the full benefits of the new bill plan. Alternatively, you can know your outstanding amount by sending message OT and send it to 121 or dial 12111 or dial *121*11# and for unbilled kindly message UNB to 121.These options are toll free.

We request you to contact the single point of contact (human resource department of your esteemed organization) regarding closed user group bill plan details.

We request you to send the mobile number of the customer who is currently active under the plan which you wish to migrate to avail the benefits of the new bill plan.

To know the local call rates as per your bill plan message as BP to 121 (Toll free). Further to know the SMS, STD call charges and individual bill plan details kindly visit our website www.airtel.in.

For further assistance, mail us at [protected]@airtelindia.com or message to 121 (toll free).

We value your association with Airtel.

Regards,

Suresh
Customer Support Service
Airtel

---- Original Message ----

Hi,

I had requested to change my my bill plan. As per the Information
bleow it was supposed to be changed by 27th March 2008 but I had
contacted your customer care at 121 and they informed me that the Bill
plan has not been changed. I would like to know the reason why the
bill plan has not been changed and by when would it be changed?
Hope you guys would reply.

Regards,

Jayesh Rathod

-----Original Message-----
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Wednesday, March 19, 2008 10:32 AM
To: Rathod, Jayesh
Subject: Re: RE: (Mobile No:=[protected] ) Change Of monthly Rental Plan
for number [protected] Message From "Rathod, Jayesh"
<jayesh.[protected]@eds.com> [REF:[protected]] [REF:[protected]]

Dear Mr. Rathod.

Thank you for contacting Airtel.

You had requested us for bill plan change to Combat II 199 Plan for the
Airtel number [protected].

We would like to inform you that the bill plan change request has been
forwarded to the concern department and the same would be changed in
next bill cycle 27/03/08.

Alternatively, you view the call rates as per your bill plan message BP
to 121(Toll free) or request you to log on to our website www.airtel.in
for the same.

Please be informed that, we have received your payment of Rs. 400/- on
19/03/08 through Self Care.

Alternatively, you can also send a message as PYMT to 121 (toll free)
or
dial 12114 (toll free) to know the last 3 months payment details.

For further assistance, email us at [protected]@airtelindia.com or message us
on
121(Toll free).

We value your association with Airtel.

Regards,

Mahesh
Customer Support Service
Airtel



---- Original Message ----

Hi,

I have cleared all the outstanding amount. Following are the details
for
the payment.
Reference No. : 554990
Invoice No. :[protected]
Amount Paid : 400.00

I am Currently working with EDS and I had a talk with one of your rep.
Pramod Bamble ( [protected] ). I would like to change my monthly rental
plan
for my number [protected] from Full Value 199 to the Corporate Combat 2.

Please do the needful and reply as soon as possible. Thanks in Advance.

Thanks & Regards,

Jayesh Rathod

-----Original Message-----
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Monday, March 17, 2008 9:05 PM
To: Rathod, Jayesh
Subject: Re: (Mobile No:=[protected] ) Change Of monthly Rental Plan for
number [protected] Message From "Rathod, Jayesh" <jayesh.[protected]@eds.com>
[REF:[protected]]

Dear Mr. Rathod,

Thank you for contacting Airtel.

You have requested us for bill plan change for your Airtel number
[protected].

We request you to clear the current outstanding and unbilled amount to
avails benefits of the new bill plan.

Furthermore to your mail, request you to send SMS OT to 121 (toll free)
or dial *121*11(toll free) to know your outstanding amount.

To know your unbilled amount, kindly dial *121*12# (toll free) from
your
mobile.

Alternatively, you view the call rates as per your bill plan SMS BP to
121(Toll free) or request you to log on to our website www.airtel.in
for
the same.

For further assistance, mail us at [protected]@airtelindia.com or SMS to 121
(toll free).

We value your association with Airtel.

Regards,

S.Suresh
Customer Support Service
Airtel



---- Original Message ----



Hi,

I am Currently working with EDS and I had a talk with one of your rep.
Pramod Bamble ( [protected] ). I would like to change my monthly rental
plan
for my number [protected] from Full Value 199 to the Corporate Combat 2.

Please do the needful and reply as soon as possible. Thanks in Advance.

Thanks & Regards,

Jayesh Rathod

Sir,
With reference to the complaint lodged on 20/3/2008 at 11.15am regarding the non-receipt of any incoming call in my mobile no REF:[protected]Orissa Circle), I regret to let you know that till now the problem has not yet been solved. Would you please let me know how much more time you require to restore the service.
An earlier reply is highly solicited.

Hi

I am a regular mobile user and due to my nature of work I need to be in constant touch with my client. I have just now relocated to Kolkata and I must say the network of Airtel is worse here in Rajarhat area. That too didnt bothered me much and I subscribed to Airtel's missed call alerts. Upto my surprise, the money was deducted but no alerts were forwarded to me. When I contacted customer care, they were just fooling around.

Its been more than 15days and still no concrete step has been taken for my complaint. Please look into the matter and do the needful. As for me, I am going to ban Airtel connection in my office.

Regards
Prashant.

I HV APPLIED FOR A DUPLICATE SIM CARD 15 DAYS AGO DIRECTLY TO THE DISTRIBUTOR SO THAT I CAN GET IT QUICKLY ...THAT ALSO HE TOOK 150 RUPEES INSTEAD OF 100 RUPEES..I GOT MY SIMCARD AFTER SENEN DAYS ..BUT WHAT I FOUND MY SIM INACTIVE..HE TOLD ME IT LL ACTIVE IN A DAY..BUT AFTER 7 DAYS IT IS NOT ACTIVATED TILL DATE..EVEN AFTER MY REPEATED COMPLAN TO THE DISTRIBUTOR & CUSTOMER SERVIVE...SHAME ON YOU AIRTEL

I`am not getting any of my incoming calls not even outgoing calls not even to customer care are happening, not even balance inquiry is working whats the problem. i[censored] can solve it do it or i have to change all of my connection & services with u no. is [protected], [protected], [protected] & [protected] and i`am serious about it.
And for your information non of them are booked on my name but i use all of them. and its happening from last one month i have send several mails even called to customer care from others phone reply was zero this is the last time want to verify it see the mails of [protected]@indiatimes.com

I M FROM PATNA(BIHAR)
FROM ONE MONTHS I M TRYING TO UNSUBSCRIBE TO YAHOO ZONE & AIRTEL 64611001. WHICH I NEVER ACTIVATED. EVERYDAY MY BALANCE DEDUCT FROM MY ACCOUNT. I ALLREADY COMPLAINED IT INTO AIRTEL THROUGH EMAIL, CALL & SMS. BUT THEY NOT TREATING WELL TO THERE CUSTOMER. THIS THING HAPPEND WITH MANY CUSTOMER.
PLZ TRY TO REMOVE THIS VALUE ADDED SERVICES I.E. YAHOO ZONE & AIRTEL 64611001.
MOBILE NO - [protected]

I am practicing anaesthetist at Hisar (Haryana). I got a postpaid connection activated some 15 days back. After 2 days of activation my services were barred due to negative verification report by your executive, who probably did not at all visited my place as it is located at a very prominent place and the address was correctly written on the form. After my visit to custmer care office at Hisar (Haryana) my connecation was reactivated with the assurance that this would never happen in future.
Here I am sorry to mention that my connection has again been barred since yesterday night with no prior information and the reasons not known to even your custmer care executives situated at Mohali.
Kindly expedite my reactivation to avoid further losses to me or I may discountinue your services.
This has resulted in professional as well as monitory losses which is still on going. I am really upset with this services provided to me.
Thanking you,

Dr. Yashveer Narender Arya
Mobile No. [protected]

Im ready to furnish all details and take course to legal procedure against an AIRTEL customer relationship centre at Nagpur, Laxmi Nagar namely, R C Cellular.
As far as my case goes, according to their scheme i had opted to changing over from prepaid to postpaid service.
But, after 7 days an altogether new number has been alloted to me and my original number has been suspended as they say.
The 'executives' there used unparliamentary language and their tone was everything but humble and apologetic.
The people there are not worth being called as customer relation executives. It speaks bounds of AIRTEL's commitment towards customer satisfaction...Just shahrukh in your ads wont do!
Il make sure they bear the brunt.
Im a wannabe manager afterall! (HR)
Thanks!

Dear sir,
this airtel friend card is 5 local numbers r 0.15paisa min. But 1 STD number is not activate in my number [protected] . So many time i call in customer care but no body help me.

Hello Sir,

I am Ritesh Nigam, Sector-G, LDA Colony, Kanpur Road, Lucknow. I applied for a Airtel postpaid internet connection in November 2007.But the connection could not be provided by the airtel so they said my money would be refunded but it has been 6 months now and no money is refunded and neither any information is provided by the Airtel about my refund.

Kindly look into this matter and reply as sson as possible.

Thankyou.

Airtel has discunnected my service after 4 years with out giving proper deadline to resubmit documents, Though I submitted documents again and again still my service is showing temporarily disconnected.
I called/emailed many times to customer care execative but their reponse is same like their service, they suddenly disconnect the call when they don't answer.
There asnwer is go to airtel relationship center and submit documents once again.

And when you submit the documents at airtel relationship center they are not agree to give any recipt of submission.

i was assured of 64 kbps speed of connectivity but it hardly provides 8 to 9 kbps speed. for the last one month i am trying to get my telephone disconnected. each time i was reminded for bill payment, i requested them to disconnect my phone. they told me that i should send written request to thair local office at hazratganj. to my great surprise my letter is not being received in that office at any cost. i have unplugged the airtel phone and broadband connection. i request the top brass of airtel to intervene in the matter to get the telephone number[protected] disconnected immediately. dated march 31, 2008.

I RAGHAVENDERA I'M USER OF AIRTEL SINCE APRIL 2006. COMPANY SUBTRACT MY MAIN BALANCE WHILE I ACTIVATED NIGHT CHAT PLAN .
KINDLY CHECK MY ACCOUNT ON 29TH MARCH AT 6:53
THANKS...