Airtel Complaints & Reviews

Hi,

My mobile No is: [protected]. I had Made 2 Top Up's of Rs.75/- on 28th April at 10.18pm & also got a messge that the recharge was successful. My total balance was Rs.133/-. When checked at 12.00am, the balance was only Rs.9.77/-. There are no schemes activated. I also tried to complain the same on 121 but the executive picks up the call & no one answers the call even though we can hear them talking.This is done upto 3 times after which we are not able to contact the customer care. We also visited the Airtel outlet & the exe. said that we will receive the balance within 24 hrs. but we haven't received it yet.

I am using the airtel mobile for the past around 5 years, but from the last four months i am not receiving my bill. i requested the airtel mohali executives for the same. but all in vein...
till now i received around 32 calls from the airtel executives i requested all of them about my not receiving the bills all of them promised me to send the bill within two days... having the same wording your request is forwarded... nothing happened till now as long as receving of bill is concerned. Instead of considering it as their fault they disconnected my mobile no. [protected] first from feb[protected] t[protected], then automatically started the mobile... again no response as long as bill is concerned. again they disconnected my mobile 10 days ago...
My question is on their slogan " we care for our coustomers"
this is how peopple at mohali care for persons having mobile connection for the past 5 years.
sunil

Sir,
I am Airtel prepaid consumer since january 2008, other teleconnection cost more for ISD thats why i took Airtel, i was satisfied, i used to make ISD call to perticular one no., while making call i found that 8-10 times the call receive automatically in 01secs/02secs(Febuary-March), and my balance get deducted from the main balance, i complained twice, thrice, at last they refunded all the balance, in between April 1st week i didnt get such type of problem, but again it happens, now its a regular prosecess, and the call summary is upto 1min.01secs. On 4/5th April i gave complain, the costomer executive says its Friday so its imposible to process the complain after 2days you call we will slove it when i asked why???? they replied as tomorow is Saterday & day after that is Sunday Offfice used to closed these 2days. On Saterday /Sunday also i faced the Same problem. So again i called on 8th April in the first hours but they said system is in procesing call after 15-20mins. then in the 2nd hrs They gave me a complain no. [protected] on dated 8/04/08 & another complain no.[protected] and said within two days you will get ur money back but that doen't happened, again i called them they asked my name & phone number, in proof i gave my deiving lince for indenty proof & my house electric bill for residental proof, but now they refused me to give back my deduced balance, as the Mobile no. doesn't match according to their system, How is it possible ??? if so then where are my documents ?????? again the same problem is arising they are not shorting my problem and not refunding my balance, i want they should refund me the balance which is deducded automaticaly, i want to make complain against this company, Costomer Care executives Named Joti Ranjan Mahapatra, Chandan ku Das, Aradna Sen, Gingyasa, they are not perfect to their commitments, their Senior Excuitive are not avaliable in their office since 4-6hrs as when ever i asked them to talk with their seniors they used to answer me they are not their in office. please if their is any law to then please PLEASE HELP ME!!!
hope that you are not like them. and help me.

Hello sir,
I am regular user of the Airtel GPRS.it is now providing very slow speed for internet connectivty, it has only 2kbps to 5kbps, but the other compnies like IDEA provide the GPRS internet connectivity at 60kbps to 85kbps in only charge of "15 rupees"per day with unlimited plan.it make big diffrence between Airtel and IDEA, therefore many consumers turned arroud with the other companies GPRS.so please do right activity in this problem and solve if possible.

dear sir

i m a prepaid card holder of airtel, and since last two months vas pack service is enabled on my number but i never have done anythig to make this service activated, you have started this sercive automatically and i already have told to the customer care to discontinue this service many times, but your customer care executives are eve not interested in hearing my problem.so please stop finishing my balance i such a service which dont want and even dont know about the service.

please make your customer service effective and your executives too.
mobile no.-[protected]

i have been getting rude calls from +50977 from yesterday & the calls continued all night. The airtel customer care is not registering my complaint & is sugessting to approach the nearest police station. i'm thinking of the same but want to wait for today. if the calls continue today, i will approach the police dept. if anyone knows the correct procedure to deal with this type of call centre menace kindly b free to contact me on my email.

Hi

I am using airtel services from last one year (Airtel/Full value 199 plan) [protected], till one month back network signal was ok, but however from last month I frequently facing the below problem.

1) Currently I am staying at kalyan (w) - khadakpad; Airtel network is very bad in this area, many of the time call get disconnected while talking to someone, even some time no network showing on mobile phone.

2)Earlier on my mobile display "Khadakpad" location was showing but from last month it is showing sahad, Ambivali; this location two three KM from my home.

3) same at my office ; location Godrej park (vikroli) very bad signal

fortunate yesterday Airtel customer Executive came to my home
about network problem in our area.
I told her same problem which I am facing mention above, then representative told me that there is new Airtel network tower build in our Area (Godrej park)
Which is near from Khadakpad to solve this issue but customer have to change their existing plan from new one and for that 3500 Rs. have to pay.
Instead of solving my problem asking me to change the plan this real ridicules’

For this Airtel just looting money from customer.

Very disappointed from Airtel service.


Regards
Jagdish Wakchaure

Dear,
SIr /Madam !
I had appied for my PAN Card on 08 apr 08 at I.T pan service centre.ghatkoper-ISW.
I am still to get my PAN CArd . On uti website, it shows "under process " status since the day i had appied for the same.
PLease let me know when i will be issued a PAN Card.
The details are :
CSF NO :[protected]
Coupon No :[protected]

I have been using Airtel Prepaid for over 4 years. There had been no problem in getting the balance recharge done from any distributor till Apr 08.
I have been receiving message from Airtel about the Lifetime Validity with Rs 50/- talktime on Easy Recharge of Rs 250/-. I asked the Easy Recharge Distributor in Nehru Place (G-5. Skyline 85. Nehru Place) for the above Lifetime Validity Recharge. Instead of Recharging for above scheme, he recharged for Rs 295/- with a Talktime of Rs. 10/- valid for 3 years. The reason provided by him was that recharge of Rs 250/- is not working now, which is wrong. Also while enquiring the balance the validity date is uptil Jan 15 2011, i.e. not even full 3 years.
Airtel should take some harsh steps against such fraudster distributors because of whom it may loose its customers. Even while dialing the customer care numbers of Airtel doesn't helps as the phone just goes blank and cant connect to the customer care representative so that a bonafide customer can lodge a complaint against such fraudsters

Added Blackberry service by paying 1-year advance rental amount of Rs 6999/- in Oct 2007 on my wife's contract. Airtel credits prorated monthly amount of Rs899/- against each bill. Original contract in my wife's name was transferred Dec 2007 to my name to ease company reimbursement of Airtel call charges. Blackberry plan was transferred over to my name. But the remaining 9-month balance amount of the advance rental was not transferred; was also not reimbursed to my wife. So we requested Airtel in Mar2008 to address this issue - by phone, by visiting service centre in person, by email to Airtel apellate authority in Karnataka, by phone to apellate authority. It remains unresolved, Airtel has switched off my number causing serious business inconvenience.

Feeling quite frustrated and helpless,

Ravi
Airtel mobile[protected]

Dear sir,
I have an airtel life time prepaid connection on my name Pankaj Kumar (Mob [protected]). Since last six month I get to know that Rs 25 is getting deducted from my account (talk value). I continously tried to contact 121 airtel customer care the call never gets connected with a customer care officer. Now on 22 Apr 2008 I got an E-mail address for complaint and lodged a compaint to stop any value aided service. They de-activated the voice chat service rent 25/- with effect from 24 Apr 2008 as per their confermation E-mail on 24 Apr 2008 sent to me.

The voice chat value aided service was activated by the company by some computerized automated system which I do not know how thy got my consent. As it was without my consent and since begening of connection I never-ever used this service, so I request to refund the amount charged since begening of activation of said voice chat rental.

Pankaj Kumar
Vil +PO Bathnaha
Dist:Sitamarhi
Bihar
Pin 843352
Ph: [protected]

dear sir they are many problems for mobile range in our office primesis at anjurphata, bhiwandi, thane.

I had my mobile connection validated recently but to my utter dismay my incomming services are not working inspite of my repeated requests my incomming services has not been restored. i have repaeatidly contacted the concerned but it has not yielded any results. i am studying at IIT kanpur and i need badly the incomming services .will someone please look into the matter, My mobile number is[protected].
from punitee garyali
Deptt Of BSBE
IIT, Kanpur

plz send me last two months airtel poastpaid bill in details. outgoing nos. and call duration and amt also.

Dear Sir/Madam

I got a call from Bharti Airtel office (91-[protected]) with address :270, UDYOG VIHAR PHASE-2, GURGAON. They were asking for mobile no. of one of their customer who has not paid her Rs.20000 bill for her Airtel Phone. This lady happened to be in my contact 6 months ago. But I really dont know where the hell is she now...But the agent from Bharti Airtel used very rude language and threatened my in very loud voice that she would daily call me atleast 6 times if I do not give the number and said that I can do no harm to her etc etc.. After repeated requests, the agent still begged to differ. She is the most ill mannered, uncultured person I ever come across with..And she does not even know how to speak to person who is not even Bharti Airtel's customer ( I am a Vodafone customer since more than 3 years)...Taking her call was one of the shocking experience of my life...
I could not remember her name, but if she calls again I will certainly update that to you...I request you to please advise me on this...

I want to take strict action against the customer care agent or the agency who misbehaved with me...Please advise

Regards
vishal Mattoo
91-[protected]

I was disconnected my Mobile no. [protected] on completion o[censored]nder plan of two years i.e. Nov. 2007 on my request and his after I receive a legal notice on my current Mobile No. [protected] on dated 23.04.2008 at 3.00 PM as urgent pay your bill pending at 4.00 PM on same date i.e. 23.04.08 otherwise you go to tishazari court. so I paid a false bill. so you are requested to arrange the real bill and refund my excess payment.

Regarding Airtel Mobile Office, I have given many complaints and feedbacks.

First of all, try to teach the Customer care representatives how to speak with the Customers.
Every time, they are disconnecting the Call while Complaining. Harish, Rajendar.. and many persons doing like this. after 2 or three attempts, 121 customer call has been blocked. (why you are blocking the calls. Are you afraid of the Customer).

Never try to cheat the Customer. Without the Customer, airtel will never grow with the advertisements.

Ok I will come to the Complaint.
I bought the New Tamil Nadu Airtel Number (my old number was bangalore number).
I activated one month Airtel Mobile Office for Rs.375. For the Rest of one month, I mad the complaint regarding the internet access. The service was toooo toooo slow. just 1 or 2 kb per second. I have used Vodafone Internet and RIM internet. They are providing upto 7 to 10 kbps. Airtel not providing atleast 5kbps.

Very slow. If we type any web address, we can have a te and come., then only the site will be opened. I have given the Complaint at January. after the complaint they deactivated my 121 customer call number.
(Have you tried this. This will happeb to each and EVERY CUSTOMER. If you give any complaint, your 121 service will be de activated. After that I started giving complaint to activate 121 call. 2 weeks gone. After that 121 has been activated. Later i have given one more complaint about Airtel mobile Office. They refused to solve the Problem. And the Validity for the Mobile Office has been Over. Always I am getting the error asd "Communication Failure".

So what's the use of 375 Rupees. Hmm. What are you doing? Are you cheating us..

Then one more thing. Last Tuesday I activated One Week Mobile Office. But the same problem was their. After opeing 5 or 6 pages, .. i am receiving this error as "Communication Failure". (I am remembering that I am having the full coverage. i am in the Center of the City at Coimbatore. The Area Name is 100ft Road, Gadhipuram). If we download any files/ videos or pictures, the Success Ratio is lesser than the Miss ratio. 40% of downloads are getting Success. And if we download a large size file (for example 2 Mb). Every body know how the speed is. I already mentioned the speed is lesser than 4kbps. Every time, the download skipped at thje middle, and giving the error as "Communication Failure. Contact the Service Provider".

I made the call to the customer care representative, he transferred the call to the technical team. They told the final decision as "We are not able to do anything regarding this error. and we are not responsible for that". this answer was told on April 21st after 10pm.

Again I made the call and the person named "Harish" talked with me. I told everyting from the top to bottom, but he disconnected the call. Every body doing like that, always disconnecting the call.

For Example, try to check Vodafone Network. See how they are talking with the Customers. how Nice. Airtel always using the word as "I am sorry. I am sorry". Whats the use in asking Sorry.. There is No use. Take the Action. Dont ask dummy sorries.

Airtel Live GPRS is also in this catagory. it alsways shows the Error "Invalid gateway Response" or "Connection Failure. Contact your operator Service, if the proble Persist".
Regarding that i given two more complaints. they put my complaint in Dust Bin. (i think).

This is to inform you, I am mentioning this to solve my complaint. Otherwise, I will publish this in Consumer Complaint Webpage.