[Resolved]  Airtel — Network coverage problem

Not only in Pune, but across the Maharashtra region Airtel users are facing network problem and now it is so severe that suddenly complete network disappears and nobody is able to call.
I have registered 3 complains but they were closed without resolution. I got a call from their customer care representative and he said that if your problem is not solved then you are free to go to other service provider.
Now I have applied for MNP and will go for Vodafone.

In Pune only I have seen numbers o[censored]sers have opted to change from Airtel to other provider. Airtel is losing it's costumer base very rapidly and they are doing nothing to stop it.

They are busy in misguided advertisements.

Network coverage problem
Sir,
I am totally unsatisfied with the service provided by Airtel to the customers. The network problem in my area (ekhu nagar, arakkonam, chennai, ) is not getting resolved . The back up power source for supporting the transievers, reflectors and boosters has become weak. Moreover the intensity of the signal is pathetic. I am using sonyericssion P1i mobile and it has nothing to do with the intensity of signal that is being transmitted.
The network problem is making people like me to file numerous complaints in the Customer care centres .But the management who owns Airtel is not taking things seriously(i dont know why ) .They are not at all interested in providing a foolproof solution to the network coverage issue.The advertisements are misleading .
The problem might be solved by maintaining the towers in good condition and adding one or two additional boosters facing each direction. During power failure, the people who maintain the back up should check the signal strength of the transceivers.

I request you to take an action which will make the management think and device a permanent solution to this issue. This issue is affecting not only me but eeach and every airtel customer in the country.

thanks and regards,
siva subramanyam,
voltas limited,
chennai.

AirTel — Mobile Network coverage issue

I live in Byrasandra Bangalore, since past one year I have been complaining Airtel customer care regarding the VERY POOR or NO NW at the said location. I promptly get the ticket no. for the complain but no positive action has been take to resolve the customer complaints. After couple of days, Airtel representative call me to inform that the technical team has checked & resolved the isssue.Surprisingly there is NO IMPROVEMENT at all.

There are more then 500 flats in that area & all Airtel mobile subscribers are facing this issue. If Airtel does not takeup the matter seriously, then we'll be forced to terminate Airtel service & go with TataIndicom as alternate (Signals are good).

Dear sir,

i am using vodafone prepaid service since last 3 years but i am very sorry to inform that the signal strength in pimple saudagar, pune is so weak that it's causing call drops, fluctuation in signal as well as disturbance during the active call, regarding those issues i have made several complaints in vodafone but the situation is same and every time i receive a call from vodafone technical department and they inform that very soon vodafone is going to install a new tower in pimple saudagar, pune as this is not only my individual problem same problems is faced by many other customer of pimple saudagar too and without my information they closes my complaint in the complaint tracking system.
when ever i call back to customer care to inquire about my complaint they inform that my previous logged complaint is closed.

so i want to make a complaint against vodafaone that either they should install the tower first and only after that the can close my complaint or they have no right to close my complaint till the problem is resolved.

i request you to take strict action against vodafone to stop the game of cheating with the customers and resolve the network issue by installing a new tower in pimple saudagar, pune as soon as possible.

Dear sir,

I was using prepaid service of Airtel since one year. But last month(9 or 10th March 2009) a marketing executive came to my resident with an offer. The offer was a plan of Rs 300 per months as a rent. In that plan he promise me 300 min. talk time free at the rate of 50 paise per min. & 300 sms free at the rate of 20 paise. He also said that international sms will be adjusted in those 300 free sms at the rate of Rs 5 per sms. He also said that the range will be very good. Better than what I use to have early. But the offer was with some conditions. The conditions were that the offer is available for new no. & not for old no. Also I will have to deposit Rs 500. He said these Rs 500 will be return in 180 days. Also he promise me a VIP no. So I was attracted to this new plan & I bought the new plan with a no. [protected]. But when I received my first bill none of my promise were fulfilled. Also my no. was not VIPno. They charge Rs 500 as a new sim card fee. Also they charge me extra for my international sms with the rate of Rs 5 per sms & local sms were charge at the rate of 50ps. per sms. Also the range is very bad. I don't know were to file complaint against such false & illegal activity. I am trying to contact the Airtel executive but no one is giving me proper reply or no one is telling me were to lodge a complaint. Also from today that mean 25th April 2009 Airtel has stop my outgoing services. So please any one can tell me where to lodge a official complaint against Airtel please inform me. My email id is [protected]@gmail.com.

last three months your airtel net work problem .i had send many com. but no action.kindly sole this problem thanks

manoj sangwan
v.p.o-charkhi
distt. bhiwani [ haryana ] o[protected]

Its a shame Airtel because I offered my cell to a International Delegateof to call his country, and the phone did not work, I recharged my phone which I have done for this purpose was not credited to my account.Rs.100 and then Rs. 220 at chandigarh DAV Collage sector 10.

I am Hyderabad Airtel customer; called on Airtel office on 3rd token No 217, a lady which failed to register the complaint, My view was that they ask Airtel Chandigar and reimburs the amount and credit to my cell; [protected]

I hope Complaint will be looked after.

Ignatius Xavier
[protected]

Its a shame Airtel because I offered my cell to a International Delegate to call his country, and the phone did not work, I recharged my phone which I have done for this purpose was not credited to my account.Rs.100 and then Rs. 220 at chandigarh DAV Collage sector 10. on 30th September 2009.

I am Hyderabad Airtel customer; called on Airtel office on 3rd Oct, 09. token No 217, a lady which failed to register the complaint, My view was that they ask Airtel Chandigar and reimburs the amount and credit to my cell; [protected]

I hope Complaint will be looked after.

Ignatius Xavier
[protected]

Airtel Coverage issue. — Network coverage issue.

Hi All,

It has been more than 3 months since I have reported Indoor network coverage issue in Pocket-II Mayur Vihar Phase-3. All Airtel customers are facing this issue from a very long time but this problem yet not resolved even after reporting complain again and again with Airtel. Every time you report the issue the only answer you will get that we are working on it and it will be resolved very soon. People are not able to attend calls inside their house everyone have to come out of their houses just to attend a single call or to make a call. Unfortunately I have 2 Airtel connection and now taken one ore Vodafone connection because Vodafone is having very good coverage there.

Airtel engineer has visited in that area and confirmed that yes there is a coverage issue. Airtel is not in mood to resolve this issue even when there engineer also confirmed the same problem.

The purpose to post this comment is that if anyone is planning to purchase any Airtel connection pls check such things first before going for new connection.

Thanks,

Dear sir,

sir mujey airtel ki bahot prob ho rahi balki merey purey area ko ho rahi hai pls aap kuche help karey mai near dental collage gurukrupa colony mai rahata hu. our mera mob nu:-[protected]

regard
sudhir ratnakar abhyankar
[protected]

AirTel — Network coverage issue

I am having Airtel Post paid connection with Combat-II Plan-MH and number [protected].
I am facing severe network coverage problem at my residence.
Already the complaint regarding this was launched 2 time to the customer care cell of Airtel.

The complaint was resolved earlier but as a short term solution.

Now for last 3 days from 6 Feb 2010, the network coverage problem cropped up again.
This is really lack of service from Airtel.

Address of my residence is :
Flat – 9, Asher Enclave,
Asher Estate,
Near Upnagar Bus Stop,
Nashik Road,
Nashik. 422101

I have recently moved to Pimple Saudagar and have been totally unsatisfied by all the network providers in this area.Several complaints to Airtel went down the drain.The FACT is I found that Vodafone has good coverage in my apartment.
So, It depends where in Pimple Saudagar you stay...FACT is service from all the service providers is PATHETIC in this AREA.You really need to check which one suits you(your apartment/house)...

Initially I though I'll change my service provider.But after 3months now...I have decided to move out of this place.

I wish and pray that airtel loose all its customers(i believe in thousands) from this area alone.


A highly disappointed Airtel Customer.
9561###846

I am Vikas, your Airtel customer facing regular problem regarding signal in Scheme no.74,near Narmada Guest House,Vijay nagar.many of our friends are facing the same problem and are trying to change for other network like Idea or others.so,please rectify the problem as soon as possible......

Thanks

right now i would like to tel u information about your network in yellareddy gudda, near hanuman temple, ameerpet, hyd...
In this locality the signal strength is very weaken...
can u take my complaint in to consideration sincerely without keeping a side
most of the customers are shifting to another network because of this weaken signal

as soon as possible plzzzzzzzzzzzz solve this problem

AirTel — Network Work coverage issue

Sir,
i am using airtel postpaid connection since last 3 years. but from last 6 months i changed it to prepaid. now iam thinking to change my connection(MNP). becuase of network coverage my home is located near calicut airport (about 2km road distance),and same distance to nerarest town kondotty (see on map http://goo.gl/maps/0RJO ). i registerd complaints on this issue a lot of time, but i didn't get any replys/responses from airtel. All other networks are available perfectly at my home.once i called to airtel customer care they told me there is need of a tower and they will install it in before 2010 augest last, but now 2011 augest is reaching. i think this is a cheating to customers.
my mobile numbers are : [protected],[protected]
email: [protected]@gmail.com

Dear Ntework provider,
This is Manish Tiwari and would like to share our network coverage issue with you and hope you will be arrange to provide good services to us for continue aiterl network/sim.

As per my knowledge airtel tower BJQ01 is near to my villege and due to some techical issues, villegers coverage not properlly and all are suffering for the same.
Kindly request you please resolve this issue asap or villegers can be convert his No. from other opco(Idea).

Request by : Manish Tiwari
Address : villege -Gopalpur Post - Kalaam, Distt - Hardoi
Contact No . : [protected]

i Vikram S Gosavi i have airtel no which is best company i am getting full network in mumbai city but when i goes to my village in malwan there is one small village which is amberi there is no network coverage of airtel not only airtel docomo tata loop etc. there is network king in that village which is BSNL i have kindly request or complaint to airtel that do more towers of airtel in that village so we can get best range or good coverage of airtel.

Thank you.

Dear Sir,


My name is Sunil Vaswani & mobile no. is [protected]. I am located in Baroda, Gujarat. I have been an Airtel customer since 2005. Since February 2011 I am having a terrible network problem at my residence which is also the billing address in your records. Signal towers in mobile drop to zero constantly while talking & even while the phone is kept aside. There is simply zero signal. I have to restart my mobile to get signal which again goes to zero within two minutes maximum. Anybody who calls me gets an "out of coverage" or "switched off" message. I have another Airtel number at the same address which is being used in a different mobile instrument than the above number but it it also facing the same problem.


I am registered complain regarding the same in February 2011 & on numerous occasions since. Reference nos. given by your helping are 37821895, 35919974 & F[protected].


Nearly six months have passed but the problem has not been resolved till date. I am losing professionally & socially. Talking to 121 is of no use as they give another complain number but no solution.

My email address is [protected]@gmail.com


I would appreciate response from your side with a date by which my complain will be resolved.

Regards,
Sunil Vaswani

Hello All, I have been complaining[protected] Devli Yamuna Apartments New Delhi about the network coverage issue in my area and also frequent call disconnection. I have tried calling customer care and they were creating case and closing on their own but no proper update .So many customer case created for this issue by Airtel customer care. I am facing this issue from last 5 Days .Myself and my family and my friends in this area all are facing this issue if want i can provide all numbers who are all facing this same issue.. Case Created with Airtel Customer Care.


Thanks Regards
Rohit Kumar
Mob.no, [protected]

i requested to you for place your airtel
network tower in my area. If you can place a tower
Then here many people can use your airtel sim card.
Please take decision and give me reply.
Email : [protected]@gmail.com
Mob no: [protected]
My address: at wathoda khurd . Tq. Teosa, Dist. Amravati
Thank you.