[Resolved] Airtel — Bill Plan change (from Individual plan to Corporate Plan) | |
I am facing biggest problems with Airtel to change my Bill Plan from an Individual 299 Talk Home Indian plan to a CUG 199 coporate plan. I sent all the documents Airtel is demanding to submit for a Bill plan change, still they are not changing my bill plan. Every time Customer care representatives are dodging me with stupid reasons. They asked to pay total outstanding dues + unbilled amount, I paid it and called the customer care to change my bill plan, now they are saying a another stupid reason "go to any Airtel outlet and fill the forms and submit all the documents along with passport size photo". What the hell is happening.. is it the same for all Airtel customers? ============================================= Dear Mr. Krishna, Thank you for contacting Airtel. We understand from your previous interaction dated 23/10/08, you had expressed concern over the delay in change of your bill plan to H17 CUG 199 plan for your Airtel mobile number [protected]. We understand your concern and will work towards resolving the same. We would like to inform you that we are in receipt of your attachments. We would like to inform youy tha your concern has been registered under the respective department and kindly refer to the Service Request number 18972084 in any future communication about this concern. We would revert to you by 30/10/08. Alternatively, you could view the status of your Service Request by dialing *121# [toll free] and press the call button, details will immediately appear on the screen and you could also dial 12115 for the same. For further assistance, mail us at [protected]@airtelindia.com We value your association with Airtel. Warm Regards, Ravi Customer Care Executive Bharti Airtel Limited ---- Original Message ---- Hello, Attached are the documents you requested to change my Bill plan to H17 CUG 199. 1.????? Introductory letter from your company (i.e., Bonafide Certificate or Offer Letter) ? [ File name scan0044.jpg ] 2.????? Identity Card ? [ File Name ? scan0019.jpg ] 3.????? Latest Payslip ? [ File Name - payslip_sep.pdf ] Now please do not ask any more documents, I am already fedup with all the earlier communications with Airtel Customer Care. Not sure to whom this mail will go now in your Customer Care, but please look at all the chain of mail below to understand how much you people are irritated me on this matter. Please change my bill plan with immediate affect. Best Regards, Rama KrishnaNarra -----Original Message----- From: [protected]@airtelindia.com[mailto:[protected]@airtelindia.com] Sent: Thursday, October 23, 2008 6:15 PM To: Narra, Rama Subject: Re: FW: Mobile No:= [protected] Request to Change the tariff plan to H17 CUG 199 Message From "Narra, Rama" <rama.[protected]@capgemini.com> [REF:[protected]] Dear Mr. Krishna, Thank you for contacting Airtel. We understand from your previous interaction dated 23/10/08, you had expressed concern over the delay in change of your bill plan to H17 CUG 199 plan to the company employee scheme of M/s. Capgemini on your Airtel mobile number [protected]. We understand your concern and will work towards resolving the same. We would like to inform you that we are in receipt of your salary slip and company identity card for the same. However, we regret to inform you that we would not be able to process your request as we are not in receipt of the ?Introductory letter from your company (i.e., Bonafide Certificate or Offer Letter). Hence, kindly send us the introductory letter with the authorize seal and signature for us to initiate further action regarding the same. Kindly be informed that since your bill cycle date is on 13th of every month, rate plan would be changed on your bill cycle date. We would request you to kindly contact your company coordinator of M/s. Capgemini for the rate plan tariff details of the same. For further assistance, mail us at [protected]@airtelindia.com We value your association with Airtel. Warm Regards, Kamei N Customer Care Executive Bharti Airtel Limited. ---- Original Message ---- Hello, Attached are my Capgemini Identity Card + Pan Card (file name: scan0019.jpg) and my Latest Payslip (file name: payslip_sep.pdf). Also I have attached your recent reply to my earlier mail. According to your reply in the attached mail the Service Request number you created for my mail is 18861586, and I see it is in status of Closed now in Airtel portal, attached is the screenshot of it. Also I do see another Service Request Number 18893622?with the status as Open for the same Bill Plan change request. I am now really confused what is happening, why you are dodging every time with a silly cause we did not receive all the documents..etc. Are you really going to change my Bill Plan? If not then please deactivate my Airtel connection. The only reason I am still using Airtel is because I have been using this number from past 2 years, and my number is well known to all my friends and relatives. It is a 10 minute job to me to deactivate this connection and get Vodafone connection. Again, please don?t say silly causes (all documents are not there, we can activate in next bill cycle..etc) to change my Bill Plan. If you can do it tell me how long it will take, if you can?t do it then deactivate my connection. Best Regards, [protected][protected][protected][protected][protected]- Rama Krishna Narra?| Capgemini?India?|?Bangalore Senior Consultant| Alcatel-Lucent, OS - AM Office: +[protected], Extn: 805 7662 | Cell: +[protected] | VOIP: +[protected], Extn: 802 5225 | Email:?rama.[protected]@capgemini.com?|?[protected]@alcatel-lucent.com | www.capgemini.com ?Together. Free your energies [protected][protected][protected][protected][protected]- From:Narra, Rama Sent: Friday, October 17, 2008 7:41 PM To: [protected]@airtelindia.com Subject: MobileNo:= [protected] Request to Change the tariff plan to H17 CUG 199 Importance: High Hi, Attached are my Company ID card and my Pan card (scan0019.jpg), and my latest pay slip (payslip_sep.pdf). Can you please assist me in changing my tariff plan from 299 talk home indiato H17 CUG 199 plan. Best Regards, Rama KrishnaNarra Senior Consultant | Capgemini India| Bangalore Phone: +[protected], Extn: 805 7662 | Mob: +[protected] Email: rama.[protected]@capgemini.com| www.capgemini.com From:[protected]@airtelindia.com[mailto:[protected]@airtelindia.com] Sent: Thu 10/16/2008 6:53 PM To: Narra, Rama Subject: [WARNING : MESSAGE ENCRYPTED] Re: (MobileNo:=[protected] ) Request to Change the tariff plan to H17 CUG 199 Message From "Narra, Rama" < rama.[protected]@capgemini.com> [REF:[protected]] Dear Mr. Narra, Thank you for contacting Airtel. We understand from your previous interaction dated 15/10/08, you had requested us to change your existing bill plan to H17 CUG 199 Plan for your Airtel mobile number [protected]. We would like to inform you that we are in receipt of your Salary Slip. We kindly request you to submit the following documents at your nearest AirtelRelationshipCenter. Also, you could the send the scanned copy of the documents via Email. "?????? ??????? Introductory Letter from your Employer (Company) "?????? ??????? Photo Copy of your Identity Card On receipt of your request and documents, your bill plan would be changed from the subsequent invoice date 13/11/08. For further assistance, mail us at [protected]@airtelindia.com We value your association with Airtel. Warm Regards, Kalai Customer Care Executive Bharti Airtel Limited ---- Original Message ---- Hi, Thanks for your prompt response. Attached? is my latest pay stub, kindly change my taiff plan to CUG 199 as soon as? possible. Best Regards, Rama KrishnaNarra From: [protected]@airtelindia.com? [mailto:[protected]@airtelindia.com] Sent: Wed 10/15/2008 7:11? PM To: Narra, Rama Subject: Re: (MobileNo:=[protected] ) FW:? CAPGEMINI EXCLUSIVE TARIFF PLAN - VODAFONE Message From "Narra, Rama"? <rama.[protected]@capgemini.com> [REF:[protected]] Dear Mr. Narra, Thank you for contacting? Airtel. We understand from your previous interaction dated 14/10/08, you? had inquired about the rate plan offered for M/s. Cap Gemini for your Airtel number [protected]. We would like to inform you that following plans are? available for M/s. Cap Gemini? subscription. 1.????? AES? 248 2.????? AES 298 Please find attached the? above plans tariff details for your kind perusals. Also we would like to? inform you that, H17 CUG 199 plan is also offered to M/s. Cap Gemini employees? which would be similar to Vodafone plan which you have been mentioned. We? kindly request you to contact your company coordinator for the H17 CUG 199 plan? tariff details. Please be informed that, in view of the above, we would? like to inform that you could change your connection to the company employee? scheme of M/s. Cap Gemini to avail the above mentioned? rate? plans. Please find outlined below procedure for the same. To? enable us to process your request, kindly submit the following documents at your? nearest AirtelRelationshipCenteror send us the scan copy of the same to? initiate further action. Documents? Required: "??????? ??????? Letter from your Employer (Company)? or "??????? ??????? Latest Salary? Slip "????????????????????????? Company ID card For further? assistance, mail us at [protected]@airtelindia.com We value your association with? Airtel. Warm Regards, Jegan.A Customer Care Executive Bharti? Airtel Limited ---- Original Message ---- Hello, I am? Rama Krishna? Narra, and my Mobile Number is:[protected]. I am using Airtel services and the? same number from more than 2 years. I am? using 299 Talk HomeIndiaplan. Below are the details? of an? attractive plan we got from Vodafone EXCLUSIVE for Capgemini. If I? compare? the call charges of my current Airtel plan with the plan? offered by Vodafone, I? feel it as I am paying huge amounts to Airtel? and discontinue the connection? with Airtel and go with Vodafone. But, Since I am using? this Number from more than 2 years? I would still like to use Airtel? services?if you can offer me? attractive plans similar to the below Vodafone? plan. Kindly get? back to me? as soon as possible. Best? Regards, Rama? Krishna? Narra From:RAGHU? BONDADE (KAR) [mailto:RAGHU.[protected]@Vodafone.com] Sent:? Friday, October 10, 2008 10:34? AM To: Valluri, ? Dutt Subject:? CAPGEMINI? EXCLUSIVE TARIFF PLAN - VODAFONE Dear Mr.?? Dutt, ???? Greetings from? Vodafone... VODAFONE launches new? Exclusive? Tariff Plan for?CAPGEMINI EMPLOYEES and same will be applicable?? effective?10th Oct'08. All employees who want to pick-up new? connections? can walk-in to CAPGEMINI MAIL ROOM - 1B? CAMPUS?& CAFETRIA - 4B? CAMPUS. All employees can? contact? VODAFONE executive's Mr. Sampath?- [protected], Mr. Sunil? -?[protected], ? Mr. Chandrashekar - [protected] for availing? new connections. For any clarification? please do mail at? raghu.[protected]@vodafone.com Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 18 Comments | |
Comments
Bill Plan change (from Individual plan to Corporate Plan)
I am facing biggest problems with Airtel to change my Bill Plan from an Individual 299 Talk Home Indian plan to a CUG 199 coporate plan. I sent all the documents Airtel is demanding to submit for a Bill plan change,
They asked to pay total outstanding dues + unbilled amount, I paid it and called the customer care to change my bill plan, now they are saying a another reason "go to any Airtel outlet and fill the forms and submit all the documents along with passport size photo".
I went to nearest airtel office and fill the form and they requesting me to pay Rs.400 extra many to convert the post paid to prepaid offer then we will convert to post paid again the reason is my husband is working in CTS company at coimbatore his having add-on number so that, they require to convert add-on to main number.
Add-on number cannot be changed to CUG.
Now I paid Rs.400 extra amount you tell me is it correct? why should I paid 400 rupess extra?
Kindly guide me please..
I am facing biggest problems with Airtel to change my Bill Plan from an Individual 299 Talk Home Indian plan to a CUG 199 coporate plan. I sent all the documents Airtel is demanding to submit for a Bill plan change,
They asked to pay total outstanding dues + unbilled amount, I paid it and called the customer care to change my bill plan, now they are saying a another reason "go to any Airtel outlet and fill the forms and submit all the documents along with passport size photo".
I went to nearest airtel office and fill the form and they requesting me to pay Rs.400 extra many to convert the post paid to prepaid offer then we will convert to post paid again the reason is my husband is working in CTS company at coimbatore his having add-on number so that, they require to convert add-on to main number.
Add-on number cannot be changed to CUG.
Now I paid Rs.400 extra amount you tell me is it correct? why should I paid 400 rupess extra?
Kindly guide me please..
Airtel — Change in Tariff without informing and blocked my card when i complaint
i called airtel customer care no on[protected] at 5.46 pm regarding why my call to STD number was over charged. it was charged as Rs 3.40per minute instead of Rs 2.50 per minute what it was charged earlier. At one point in the call, customer care executive said me that extra amount charged will be refunded to me if i have not received any message or for change in tariff structure. then he said company cannot refund it. on that i demanded it should be refunded tome just because he had committed me to do so. then i asked him to transfer my call to his supervisor, he said for that i need to call again and he started speaking rudely. Then he kept the phone without listening or registering my complaint.Later on i discovered that my Sim Card was blocked.So i went to Airtel Gallery in Ulhasnagar -3. Where some executive asked me to speak to customer executive through hot line number using his landline. So i called customer care executive and told him about my problem and i asked to please transfer my call to his supervisor. I was then transferred to Floor Supervisor Ms Bhagyshree who told briefed me about my last call and cleared my doubts. When i asked her why my phone was disconnected, she told me that my card was disconnected from documents department may be for not submitting my documents, for which i said that i had bought this card 2 years back and had submitted all my documents. then she said that she needs some time to see what was wrong and asked me to give my alternate number where she can update me. and asked me to speak to customer relation officer in the gallery to re-activate my card. when i spoke to CRO she said my card was blocked because i had given application for loss of sim card. later on my card was activated in 10 minutes after speaking to Customer relation officer.
i just want to know that these executives are given that much freedom to keep the phone without registering complaint, speaking to customer in the rudest way they can, to block card of any customer without any confirmation? this not the service for what we are paying. this is for the second time that these executives spoke rudely to me. earlier it might have gone unnoticed but i wont let things go unnoticed this time. enough is enough. these executives have no right to block my card without my information and speaking like this to any customer.
i dont want any other person to face such thing again, so i request you to please take some action that they should not repeat such behavior again.
hi,
i used aitel connection more than five years. nowadays unwanted calls are cuming and disturbing more. he speks bad words. how can i block the unwanted calls. u tell that way to block the unwanted calls.
i used aitel connection more than five years. nowadays unwanted calls are cuming and disturbing more. he speks bad words. how can i block the unwanted calls. u tell that way to block the unwanted calls.
In airtel postpaid executives are giving wrong information and fooling customers.I had got a call from a airtel outlet[protected] for a new connection with this tariff :
Monthly rental of 249/-
600 mins free to any Gsm per month
after 600 min, A-A 40 ps and A- any Gsm 50 ps, Landline 1re.
100 msgs free per day, , ,
But after i took the connection i checked tariff its totally different, and i have called the above number more than 25 times they r not ready to speak, after hearing to me they are just disconnecting the call.
It is the worst service and they r fooling customers.
Monthly rental of 249/-
600 mins free to any Gsm per month
after 600 min, A-A 40 ps and A- any Gsm 50 ps, Landline 1re.
100 msgs free per day, , ,
But after i took the connection i checked tariff its totally different, and i have called the above number more than 25 times they r not ready to speak, after hearing to me they are just disconnecting the call.
It is the worst service and they r fooling customers.
Airtel Mobile Services — Airtel did not inform me about the rate plan change
Hi,I am using airtel mobile, no [protected], since August, 2006. I took a corporate plan, Rs 349/- monthly rental, which is given to some companies including the company LSI Technologies India Pvt. Ltd. which I am working in. Around November 2008 I came to know that some other my company mates are provided with a cheaper plan, Rs 249/- monthly and with more facilities given. When I asked Airtel why I was not informed about the plan and why I was not provided with the plan which is better than the one which I was given, I was informed that the plan was introduced only just 2 3 months before I put this complaint though my friends are using the same plan since 2007.
Also I called to Airtel customer care to change the plan to 249/- monthly rental and I was told that to change the plan I should send a mail to [protected]@airtelindia.com so I sent a mail for the same on 27th December. For which I got an acknowledgement for the same. After that I got a call also, from one Mr. Rajesh from airtel regarding the same. But till today, 26th March 2009, the plan has not been changed.
As the plan is not changed yet, I have not made the payment since January’09 as the bills generated are with the higher monthly rental. And today, on 26th March 2009, the outgoing service at my mobile is stopped.
Here all the mistakes are done from Airtel, first they did not inform the customer about the new plans, secondly putting a request to change the plan on 27th of December till now it has not been changed. Also I am getting calls from airtel almost each and everyday about the payment but they are not resolving the issue.
So I want to put a complant against Airtel for
1. Not informing me about the plan.
2. Not serving the complaint on time.
3. stopping the outgoing service.
4. Calling everynow and then for payment without resolving the complaint.
Thanks and Regards,
Amit
Airtel Post PAID PLAN CHANGED EARLIER — PLAN CHANGE EARLIER
My plan was valid for 19/6/09. I have given cheque of Rs1499 for 20/6/09 to 19/6/11 eventhogh you have changed from 8/6/09 to 7/6/11So why loss of 11 days to me
Please change my date
corporet plan rs. 50/- — change bill name and address
mera nam kavita v. dhumal hai. mera mo. no;- [protected], ye corporet rs. 50/- rentel plan hai, ye sim card mere brother in low sujit Ramesh Vengurelekar ke nam pe hai. is wajaha se is number kam aitel bill unke nam se aur address pe ata hai.pur kisi promlem ke wajaha se ye plan me use karti hu so meri ye request hai ki ye sim card ka bill mere nam aur address pe bhej digiye ga.
mera nam Kavita Vitthal Dhumal hai aur
mera address :- NL-4-48, Room No:- 01, Sector -11, Siddhivinayak Appt. Nerul, Navi Mumbai
Thank You
Airtel — Original Talk Plan not Reverted
To Whomsoever It May Concern,We have been using Airtel Numbers, [protected] and [protected] with the "My campus plans" on these two numbers from the past one year. When the validity of the card was about to expire, I got an IVR generated call from Airtel on 5th August 09 at 12.45pm, informing to Recharge using Rs. 27 easy recharge to extend the validity. We did the same and after that the original talk plan has been changed. We wanted to clarify this with the Customer Care but to our horror we are not able to connect to the Customer Care department from these two numbers, SO we went to the Hadapsar Airtel Center and there we called the hotline Number. Initially spoke to a lady and she was rude and unwilling to help, so we asked her to transfer the call to the supervisor. We spoke to the supervisor "Avinash" and he told that he has sent a mail, and it was all a technical error and the plan will be reverted within 24 hours. The complaint Number is [protected]. The error has not yet been rectified ( I am complaining after 24 hours) and I am not able to contact Customer Care directly (to speak to the representative) from any of these numbers. This is pure harassment.
Airtel — Bill plan change of 9810088734
Dear Sir,Without my permission Airtel changed my postpaid monthly rental plans 999 but still we have one more year. My all scheme stopped like free sms, night calling etc. Now i dont have any scheme at this no.
I had a talk with Airtel Customer Care people and they said my plan got changed on July'2009.
My cell no is [protected]
alt no [protected]
Please change it soon and make bill according to previous bill plan.
Thanks,
With Regards,
Vikas Kumar
Bharati-Airtel company — About changing tariff of all Friends Sim card
respected authirity,myself Akshay,studying in final year of B.E.I have Friend-1 sim card of airtel.teriif plan is as follows...1rs for 1min to all mobiles..10p in between 3pm-5pm & 10pm to 8am. to all airtel..10p msg to all airtel and 25p to all other mobiles ....With 50p reduction as rental daily.....but from 5th september,airtel decided to take 1rs rental a day which against rule of TRAI..So i want that either company shoud take their decesion back or u have to take serious actions against them or give me full details how to file a case to a company..I m the final year student so I[censored] can take action ,it will beneficial to me and all my freinds
in regards
Akshay Umate
Airtel — Giving best schemes to limited numbers.
Airtel provide the best schemes to limited Numbers. My friend always get the best schemes. He uses 10 paise/sms without any monthly deduction + 40 paise/min A2A n 60 paise/min with others. I dont get a single msg of such schemes from Airtel. I think you must not be partial to particular numbers. Kindly provide me the same scheme as early as possible No-[protected]...Plzz see to it... Hi,
The airtel service is too bad and the customer care specifically the worst in India.
As I am suffering a lot due to the bill problem.Since march 23 they deduct my bill twice and, after complaining the told me to solve it in the next bill, But till it was not solved.
I had given more than 100 times all the details and also told them that i will not pay the bill as it should be solved.As it already crossed 7 months there is no such action was taken.
I should not be give the late payment fees, they are still adding this.
I already told several time to them and they are not listening it .Can it is my fault...?
As a member i want to settle but they are not doing it ...So its better to have to lodge a complain against them. I have given so many mail to 121 customer care but every time they are telling to give the details.
They are wasting my valuable time as well as giving the stress...they had also deducted around 1000 rupee from my credit card which was linked to my salary account and latter i found that was not also in my number..
So i thought they are forging the bill a lot...Is there any action for them...Legally...
As i already send and told them to solve the issue they are not listening at allll..
Pranab
The airtel service is too bad and the customer care specifically the worst in India.
As I am suffering a lot due to the bill problem.Since march 23 they deduct my bill twice and, after complaining the told me to solve it in the next bill, But till it was not solved.
I had given more than 100 times all the details and also told them that i will not pay the bill as it should be solved.As it already crossed 7 months there is no such action was taken.
I should not be give the late payment fees, they are still adding this.
I already told several time to them and they are not listening it .Can it is my fault...?
As a member i want to settle but they are not doing it ...So its better to have to lodge a complain against them. I have given so many mail to 121 customer care but every time they are telling to give the details.
They are wasting my valuable time as well as giving the stress...they had also deducted around 1000 rupee from my credit card which was linked to my salary account and latter i found that was not also in my number..
So i thought they are forging the bill a lot...Is there any action for them...Legally...
As i already send and told them to solve the issue they are not listening at allll..
Pranab
AIR TEL 299 — CHANGE PLAN
dear sir/madami need to change my plan to 99 super value rtn plan chennai for the below numbers
GOPAKUMAR
[protected]
[protected]
[protected]
REGARDS
GOPA
Talk Lots Cug 199 — Incorrect Mobile Bill
I have purchased two sims under cug 199 plan.They told calls between two cugs (SIM1 & SIM2 ) are always free. But currently they are charging for all calls despite of cug.No proper customer care unit response.Irritated o[censored]sing your network. I have been using airtel connections for many years till now .. Fortunately there is not such issue .
There has been minor errors which was due to miscommunication from other end . .but it was resolved when I made complaint .
So most of the time it is the error of one person and we start blaming the whole company
I have used almost all mobile services and I can assure you Vodafone and airtel leads . Airtel has best billing tool/policy .
Btw nth personal . This is just experience I am sharing.
There has been minor errors which was due to miscommunication from other end . .but it was resolved when I made complaint .
So most of the time it is the error of one person and we start blaming the whole company
I have used almost all mobile services and I can assure you Vodafone and airtel leads . Airtel has best billing tool/policy .
Btw nth personal . This is just experience I am sharing.
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airtel communication — amount do not transfer on monthly basis plan
SIR,with due respect i am an user of airtel commmunication.I have a problem last 15 days and i have tried many times for customer care but there does not have no connection from user.call automatically cuts from there.
I have a scheme basis card of airtel on monthly of prepaid.Balance must transfer every month.but it does not happen so.kindly do some thing,I have bothered from airtel.