[Resolved] Airtel — Violation of Rules and Regulation | |||
I have registered myself with NDNC registry for my mobile number from Airtel, [protected] from March, 29th, 2010. But I have been regularly receiving calls / SMS. Till this time I have raised more than 10 complaints on unsolicited commercial calls. All except for one call, has come from AIRTEL's Channel Partners. It is very obvious that Airtel has given these numbers to their Channel partners without scrubbing the same with NDNC list. Most of the time Airtel call centre has refused to take a complaint quoting some reason and had to escalate to nodal or appellate authority even to get a complaint registered. The chain of tail mail speaks about the same and you can find the callousness in their attitude from the reply. Despite many confirmations and promises, calls and SMS still come. The latest being from [protected] from their Channel partner named Saravanan. This one channel partner himself have contacted me 3 or more times and he every time sends SMS from different numbers to avoid action against him. The complaint number give by Airtel in the last one month are : 32651438, 32574916, 32688952, 32731728, 33182785. Request intervention in getting the rule enforced. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
I had got a call from [protected] on 22nd July from Airtel from their so called " Appellate Authority" saying that they are "investigating" the issue and ensure that no more calls will come again. I had asked him to write a mail to me giving all details of the complaints I had raised and who called and what were the actions they had taken. Has not got any mail till now.
Today I got one more SMS from their sales partner. The SMS came from [protected] at 11.30am on 25th July on an AIRTEL BROADBAND scheme and CUG scheme. I had earlier raised a complaint on the same number in June and as per Airtel, they had confirmed that they had taken action.
I had called 121 to register the complaint but as usual they refused.
The promises made by Appellate Authority also proved FALSE and without any shame they refuse to raise complaints. UCC is a regular feature and even after raising a complaint in this forum Airtel is not ready to do anything. It proves that they are partner to this violation and otherwise these sales agents will not get my number at all. By refusing to take complaint, which is happening to me for me for at least the 8th time, they silently promote such calls.
Please guide me how to take up this issue and make AIRTEL abide the rules of the country.
Today I got one more SMS from their sales partner. The SMS came from [protected] at 11.30am on 25th July on an AIRTEL BROADBAND scheme and CUG scheme. I had earlier raised a complaint on the same number in June and as per Airtel, they had confirmed that they had taken action.
I had called 121 to register the complaint but as usual they refused.
The promises made by Appellate Authority also proved FALSE and without any shame they refuse to raise complaints. UCC is a regular feature and even after raising a complaint in this forum Airtel is not ready to do anything. It proves that they are partner to this violation and otherwise these sales agents will not get my number at all. By refusing to take complaint, which is happening to me for me for at least the 8th time, they silently promote such calls.
Please guide me how to take up this issue and make AIRTEL abide the rules of the country.
Sorry to note that this mail is not based on facts, as I am still getting SMS from your Vendors, for which you had confirmed disconnection.
The cause of irritation is that these SMS are only from Airtel's Vendors and the data has been provided to them by Airtel staff members only and also the fact that I am not getting any unsolicited calls from no one else than Airtel; which is contradicting your statement that you whole heartedly supports this initiative.
Also, please note that the SMS and calls are not in any decreasing trend and none of your vendors have stopped sending SMS or making calls even after raising the complaints on them and your call centre refuses to take any more complaints on your vendors on violation of DND.
[protected]@Airtel.in wrote:
>
>
> Dear Customer,
>
>
>
> This is with reference to the DND services towards your Airtel account
> (phone) number [protected].
>
> While we understand your irritation at continuing to receive such
> unsolicited communication, we also wish to assure you that Airtel
> whole-heartedly supports this initiative and has taken significant
> measures to address/curb this menace.
>
> Airtel actively supports this initiative which is aimed at providing
> greater comfort to telecom customers. Basis customer feedback and
> viewing the decreasing trends of complaints being received, the NDNC
> initiative seems to have had a very positive effect.
>
> Should you receive any further unsolicited communication of a commercial
> nature, please let us know by registering your complaints in any of
> three easy ways as per your convenience:
>
> . Through the DND complaints form available at our website
> http://www.airtel.in/dnd. <http://www.airtel.in/dnd.>
> . Write an e-mail to us at [protected]@airtelindia.com
> . Call us at 121, our 24 hours Customer Care helpline from your Airtel
> Mobile
>
> Kindly note that while registering your complaint, you must provide the
> number from which the call/SMS (Sender ID) was received, along with the
> time & date, and details of what was being promoted through this
> call/SMS. Once we receive your complaint, you can expect prompt action
> and notification of the same. It is our privilege to have you as our
> valued customer and would like to thank you for your continued support.
> We look forward to a warm and fruitful long-term association with you.
> We appreciate the efforts you took and wrote to us. Should you require
> any further assistance, kindly contact the undersigned at
> [protected]@airtel.in <mailto:[protected]@airtel.in> .
>
>
>
> Assuring you the best of our services.
>
>
>
>
>
> Regards
>
> Meenakshi Gupta
>
> Airtel Customer Services
The cause of irritation is that these SMS are only from Airtel's Vendors and the data has been provided to them by Airtel staff members only and also the fact that I am not getting any unsolicited calls from no one else than Airtel; which is contradicting your statement that you whole heartedly supports this initiative.
Also, please note that the SMS and calls are not in any decreasing trend and none of your vendors have stopped sending SMS or making calls even after raising the complaints on them and your call centre refuses to take any more complaints on your vendors on violation of DND.
[protected]@Airtel.in wrote:
>
>
> Dear Customer,
>
>
>
> This is with reference to the DND services towards your Airtel account
> (phone) number [protected].
>
> While we understand your irritation at continuing to receive such
> unsolicited communication, we also wish to assure you that Airtel
> whole-heartedly supports this initiative and has taken significant
> measures to address/curb this menace.
>
> Airtel actively supports this initiative which is aimed at providing
> greater comfort to telecom customers. Basis customer feedback and
> viewing the decreasing trends of complaints being received, the NDNC
> initiative seems to have had a very positive effect.
>
> Should you receive any further unsolicited communication of a commercial
> nature, please let us know by registering your complaints in any of
> three easy ways as per your convenience:
>
> . Through the DND complaints form available at our website
> http://www.airtel.in/dnd. <http://www.airtel.in/dnd.>
> . Write an e-mail to us at [protected]@airtelindia.com
> . Call us at 121, our 24 hours Customer Care helpline from your Airtel
> Mobile
>
> Kindly note that while registering your complaint, you must provide the
> number from which the call/SMS (Sender ID) was received, along with the
> time & date, and details of what was being promoted through this
> call/SMS. Once we receive your complaint, you can expect prompt action
> and notification of the same. It is our privilege to have you as our
> valued customer and would like to thank you for your continued support.
> We look forward to a warm and fruitful long-term association with you.
> We appreciate the efforts you took and wrote to us. Should you require
> any further assistance, kindly contact the undersigned at
> [protected]@airtel.in <mailto:[protected]@airtel.in> .
>
>
>
> Assuring you the best of our services.
>
>
>
>
>
> Regards
>
> Meenakshi Gupta
>
> Airtel Customer Services
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One Meenakshi spoke with me even after telling her more than 3 times that Airtel had disconnected services to my number for not updating email and I have provided my email id since, she was not listening and parroting the same thing repatedly.
Then One another guy called me up saying that I was rude to that lady and he was also not ready to listen.
Never seen such senseless people who does not dare to question their own process and procedure even if it is a faulty.