Airtel Complaints & Reviews

rtt

My mobile No is [protected] i have been charged near about Rs 150 without subcribing any kind of service..They automatic activated all kind of service like hellotune, fmradio, astrology, many kind of chating subcripition etc..When i have complain to customercare they cleary denied for accepting it, , And hence they prove that Airtel is a worst and a Robber network..So i had left such mother[censored]r company

Airtel Postpaid — Network / Call Drop

Hi

I have been having this complaint W.R.T to the network in our apartment for over 6 months now. I have made multiple complaints but the response from Airtel is really bad and is becoming worse.

Initial complaints were made in Jan 2009 and Airtel mentioned that they will resolve the issue within the said SLA of 4 days. I did not hear from them for sometime and the network issue was at its worst. I called a couple of times more in Jan only to be told that they were following up with the same with their "Technical Department". The complaint goes cold because I had to focus on work and I forgot about the complaint. After a month or so after my last call to their call center (around end of Feb), I received a call from one of their technical field executives. He comes homes checks some meter and confirms that there is a network issue. He mentions that he will follow up and escalate the same to his manager.


Nothing is done in March and April. And I conveniently (for Airtel) forget about the complaint and about the engineer who came home. The call drops and network issues persist. Meanwhile I go to my brother's place in C.V.Raman Nagar for a month (26th of April to 28th of May) and there is no problem there. I come back on the 29th of May to my apartment complex and we are back were we started 6 months ago. I complained on the 30th of May only to be told that it will take 8 days this time and the SLA is for 8th June.

Its the 8th of June today. I made mmultiple calls to Airtel call center to check the status and was told multiple times that I will get a call from some manager. Zilch!! Nothing has happened till date. I called just now and the same old story from their CSR's. Not sure why they have there in the first place. Paying such huge salaries. Might as well keep voice recorders with the same messages playing.

"We are sorry for the inconvenience"
"Our technical team is looking into the matter"
"We understand your problem"

It got so frustrating after a point of time that I used some foul language on some of the executives. And what do you know - I get a call almost immdtly from the one of the Manager concerned about the foul language!!!

Along with this one more great experience to note. I had not paid my landline and mobile bills due to the reason that their website will not accept payment and keeps giving me some funny message most of the time. For following up on this they are literally begging me for the change of Rs. 1300 and Rs.3000 for broad band. After this has crossed the payment due date by over 5 days, I get a couple of calls almost every day for the reminder to pay. I'd hope they do the same thing with their customer service and technical department.

Not sure why they have an online payment option if it doesn't work properly most of the time.

Inspite of all this, I'm still at square one with no action taken place. I could go on and on about the above but am sure it will make no difference to them.

Looking to have some response and proper closure... ;)

Airtel Post Paid — Call Drop

Sir
I am facing the problem regarding call drop from Airtel from past few months, whenever i make a call from my no it usually get disconnected displaying the error message as error in connection or call not allowed.
I even have made complain in Airtel Customer care regarding my problem many times, they took the complain and call back after 2-3 days saying that your problem is somved but nothing changes as i face the same problem again and again. As this is my business mobile no and is not possible for me to change it easily as it may affect my business as my few but important clients will not be able to contact.
So it is to request you to please help me and suggest me what step should i take regarding this problem. and how it could be solved.

Thanking You

Regards
Ravi Taparia

Dear,

I have been having this complaint W.R.T to the network in our apartment for over 6 months now. I have made multiple complaints but the response from Airtel is really bad and is becoming worse.

AirTel — about singles

sir,

my cell no is [protected] i am from chilkalguda, padmarao nagar secunderabad

for the past a week my show very weak singals, in coming and outgoing are takeing long time to connect.

we connected u r care center, they said it is tower problem.

kindly look in the matter do the need

from
[protected]

AIRTEL DIGITAL TV — unable to view tv

hey we are unable to see channels due to no signal its daily problem so we are tired against ur services okk
our customer id no - [protected]
as soon as u can solve our problem its good otherwise take ur dish back..................

I got 3 calls which was claiming as from corporate office from [protected].
One Meenakshi spoke with me even after telling her more than 3 times that Airtel had disconnected services to my number for not updating email and I have provided my email id since, she was not listening and parroting the same thing repatedly.
Then One another guy called me up saying that I was rude to that lady and he was also not ready to listen.
Never seen such senseless people who does not dare to question their own process and procedure even if it is a faulty.

I had got a call from [protected] on 22nd July from Airtel from their so called " Appellate Authority" saying that they are "investigating" the issue and ensure that no more calls will come again. I had asked him to write a mail to me giving all details of the complaints I had raised and who called and what were the actions they had taken. Has not got any mail till now.
Today I got one more SMS from their sales partner. The SMS came from [protected] at 11.30am on 25th July on an AIRTEL BROADBAND scheme and CUG scheme. I had earlier raised a complaint on the same number in June and as per Airtel, they had confirmed that they had taken action.
I had called 121 to register the complaint but as usual they refused.
The promises made by Appellate Authority also proved FALSE and without any shame they refuse to raise complaints. UCC is a regular feature and even after raising a complaint in this forum Airtel is not ready to do anything. It proves that they are partner to this violation and otherwise these sales agents will not get my number at all. By refusing to take complaint, which is happening to me for me for at least the 8th time, they silently promote such calls.
Please guide me how to take up this issue and make AIRTEL abide the rules of the country.

Sorry to note that this mail is not based on facts, as I am still getting SMS from your Vendors, for which you had confirmed disconnection.

The cause of irritation is that these SMS are only from Airtel's Vendors and the data has been provided to them by Airtel staff members only and also the fact that I am not getting any unsolicited calls from no one else than Airtel; which is contradicting your statement that you whole heartedly supports this initiative.

Also, please note that the SMS and calls are not in any decreasing trend and none of your vendors have stopped sending SMS or making calls even after raising the complaints on them and your call centre refuses to take any more complaints on your vendors on violation of DND.

[protected]@Airtel.in wrote:
>
>
> Dear Customer,
>
>
>
> This is with reference to the DND services towards your Airtel account
> (phone) number [protected].
>
> While we understand your irritation at continuing to receive such
> unsolicited communication, we also wish to assure you that Airtel
> whole-heartedly supports this initiative and has taken significant
> measures to address/curb this menace.
>
> Airtel actively supports this initiative which is aimed at providing
> greater comfort to telecom customers. Basis customer feedback and
> viewing the decreasing trends of complaints being received, the NDNC
> initiative seems to have had a very positive effect.
>
> Should you receive any further unsolicited communication of a commercial
> nature, please let us know by registering your complaints in any of
> three easy ways as per your convenience:
>
> . Through the DND complaints form available at our website
> http://www.airtel.in/dnd. <http://www.airtel.in/dnd.>
> . Write an e-mail to us at [protected]@airtelindia.com
> . Call us at 121, our 24 hours Customer Care helpline from your Airtel
> Mobile
>
> Kindly note that while registering your complaint, you must provide the
> number from which the call/SMS (Sender ID) was received, along with the
> time & date, and details of what was being promoted through this
> call/SMS. Once we receive your complaint, you can expect prompt action
> and notification of the same. It is our privilege to have you as our
> valued customer and would like to thank you for your continued support.
> We look forward to a warm and fruitful long-term association with you.
> We appreciate the efforts you took and wrote to us. Should you require
> any further assistance, kindly contact the undersigned at
> [protected]@airtel.in <mailto:[protected]@airtel.in> .
>
>
>
> Assuring you the best of our services.
>
>
>
>
>
> Regards
>
> Meenakshi Gupta
>
> Airtel Customer Services

I am disturbed on these SMS

you people are really teasing customers. 1st you send a msg about any subscription without any request from customer, and then you tell them to call on particular number to stop that. and if customer doesn't call then his balance is deducted and service is activated.
you are cheating people.

Hello,

Today i got a message in my mobile saying that they would be renewing dating service which i never activated. More so, they would be charing 1Rs/day. I want to deactivate it. The customer service was PATHATIC. The agent picked up the phone and then cut me off saying nothing. I have been a loyal custom of airtel for a long time. But now i am seriously thinking to change my connection.

From
Shardul Negi
[protected]

i m really feel disturb these sms plz d't send me these kind of sms..

Plz...help...stop these AK messages of SEX-ed and CVHTUN..hello tunes services in the mobile no. [protected]
in the name of Jogen

Plz. note Jogen is illiterate and works on daily basis and I am writing the message on behalf of him...
Please help him...

---Dev here

Dear Sir,

My Name is Haffis.Muhammed, Iam working in dubai, I am a airtel customer but my sim card is not working 1 year back, because due to iam not used for six months(because iam in dubai) iabck to india for 2 weeks at that time sim not working and sim is lost in Flight before six months, Sim card is inthe name of My Grand mother and my grandmother died before 1 and half year, now iam going to india for vaccation for 2 months, ineed that airtel no.my airtel number is [protected], sir any chance for giving this number, iam waiting for your reply sir

Thanks & Regards
Haffis

dear sir
i have bought a airtel prepaid sim 2 years back. today it self i has been discontinued due to non submission of id proof but i had submit 2 years back they made cal and verified their self. what is reason for doing without previous intimation.
refer mobile no:[protected]

Airtel Prepaid — Not able to receive calls

I change my number from IDEA to Airtel but after portability I am able to make calls but not able to recieve calls. Kindly help me out to resolve this Issue.

airtel punjab — No Network Signal In Canal Colony Jawahar Ke (MANSA) & TALWANDI SABO (BATHINDA)

AIRTEL Issue connections to Employees Of Irrigatin Deptt. Under PWD Scheme ,But There is no signal in Jawahar Ke Canal Colony Mansa & Canal Colony Talwandi Sabo (BATHINDA) .Various complaints made to Airtel Punjab But no one care .Please do needful.

I too facing same issue.

In my case the marketing person name was Alagar. Worst case he never gave me any acknowledgment or second copy. Even helpline executives are not doing much other than extending the date of installation

After making this complaint they came and installed the line. As per them they have come 7 times to my House!!! (Airtel people open their mouth either to give reasons or to lie.)
On the landline I had asked for ISD facility, but that was not activated. The guy who came does not allow you to understand the installation in PC including user id and passwrords.

I has raised the issue of not activating the ISD when it was mentioned in the application and refusing to register my landline number under this connection with NDNC registry with "Nodal Officer" and as he did not answer any of queries taken up the samewith "Appellate Authority".

Attached below are the replies from these two offices and see the quality of reply. Instead of checking why the process failed, they just try to push the things back.

The very purpose of these two Offices with Airtel are just for name sake and they do not have any control over the system. Just offices of "STAMP"

Encl :- chain of mails from Nodal and Appellate authority

I had taken up the queries with appellate autority as there was no resolution for the queries I had raised and no mention was there in the mail below asking for more time.

If appellate authority is pushing the escalations to levels below the very purpose of the office is not served.

Appellate.[protected]@airtel.in wrote:
> Dear Mr.Balu Menon
>
> Thank you for writing to us at Airtel Telemedia Services.
>
> We acknowledge the receipt of your mail dated July 19th, 2010.
>
> We regret the inconvenience that you have experienced.
>
> With reference to your below mail we wish to inform that our Nodal officer
> is working on your complaint and would revert to you with a resolution.
> Kindly allow a maximum time of 10 days at Nodal officer's desk for quality
> resolution of your issues.
>
> Please address to appellate id only if your query or complaint is not
> resolved to your satisfaction by our Nodal Officer.
>
> For further assistance
> · Call us at[protected]
> · E-Mail us at - nodal.[protected]@airtel.in
> · Fax us at[protected]
>
> Assuring you our best of services.
>
> Yours sincerely,
> Appellate Officer

>
> Mail received from balu.menon
>
> Please find the reply from Nodal officer, the reply does not answer my
> queries. And he gives a white blatant lie that I am not reachable on my
> landline!!!
> 1) Why was ISD not activated when it was mentioned in the application?
> 2) Why was you call centre refusing to register me in NDNC?
>
> I feel it is a policy of Airtel that things will not be done without
> escalation and the Offices of escalation does not answer the queries
> straight and tell lies.
>
> Nodal.[protected]@airtel.in wrote:
>
> Dear Mr.Balu Menon,
>
> Thank you for writing to us at Airtel Telemedia Services.
>
>
> With reference to the below mail, this is to inform you that your request
> regarding ISD Activation Facility has been
> activated and NDNC Registration has been activated vide reference number
> :W[protected] and
> it will take 45 days from now to stop promo calls.
>
> We tried to reach you in your landline number [protected], but were unable
> to reach you.We
>
> Assuring you of best services.
> Yours sincerely,
>
> Nodal Officer
> Airtel Telemedia Services

> Dear Mr.Balu Menon,
>
> Thank you for writing to us at Airtel Telemedia Services.
>
> We acknowledge the receipt of your mail dated July 16th, 2010.
>
> With reference to the below mail, this is to inform you that we have
> already registered your complaint
> with the reference number :35160074and shall revert you with the resolution
> at the shortest possible time.
>
> Assuring you of best services.
> Yours sincerely,
>
> Nodal Officer
> Airtel Telemedia Services

> Mail received from balu.menon
>
>
> My fixed line no. is[protected].
>
> 1) I had requested for ISD calling facility in my application form itself.
> But it is not activated. Call centre is refusing to take complaints on why
> it is not done.
> 2) I wanted to register my number with NDNC but call centre refused to do
> so saying they cannot register directly.
>
> Regards
> Balu Menon