Airtel Complaints & Reviews

Hello,

I am Anubhav and my Airtel DTH Customer ID is [protected].
I got the Airtel DTH connection is March 2010 in BAngalore.
In July, I have re-located to Gurgaon.
On re-location I booked a service for dismantling the DTH Dish and STB for re-location purposes.
The service was booked for 6th july, 2010. I stayed in Bangalore till 9th July and no one turned up from Airtel DTH even after numerous follow-ups.
Before this when I enquired about this service, I was told by Customer Care that if I dont book the dismantling and re-setting of STB services together then I have to pay for the services twice and the condition was that I should provide them the complete address.
Only after writing a complaint mail that I got a confirmation that charges will be deducted once.
I had already paid for these charges anyways.I have been following up with Airtel customer care atleast half a dozen times everyday since then and problem is not solved.
Everytime I call, I have to make the Customer Care understand the problem and then they give false assurances.

I have also spoken to what they describe as floor supervisors.
Some names which I can recollect are:
Pramod from Indore, Mariam from lucknow, Nitesh Upadhyay, Sonu.
These peopel have harrased me giving false hope that problem will be rectifies.
Nothing has happened till date and I am not sure what next step should be appropriate form my end.

Whatever it is, I would not recommend anyone to go for Airtel DTH.

regards,
anubhav
anubhav.[protected]@gmail.com

Airtel DTH Location: Ahmedabad, Ahmedabad, Gujarat, India

Posted:[protected] by peps_007 Send email
No Signal in Monsoon
I have taken Airtel DTH before 7 months. I did not know that it does not work in Monsoon. Even Few Drops of Rain stops giving signalling. And you will be helpless as outside its raining and your DTH is not working.I have made complaints no.3419582 but just false promises. nothing else.

I HAD REGISTER ABOVE MENTIONED COMPLAINT AND I GOT A CALL FROM MR. NASIR - DELHI. HE WAS TRYING TO SOLVE MY PROBLEM AND TOOK TECHNICAL GUY MR.NAVIN/NITIN ON LINE.

MR. NITIN HAD REPLIED THAT " NO SIGNAL IN MONSOON " IS COMMON PROBLEM FOR EVERY DTH. HE WAS GIVING EXAMPLE OF TATASKY, DISHTV. HE HAS ADMITTED THAT THIS PROBLEM WILL REMAIN. SO EVEN IF HE WILL SEND PERSON TO MY RESIDANCE.
Problem is not going to solve.as its common.

I DONT KNOW , WHY HE WAS TALKING ABOUT OTHERS. AND WHEN HE HAS ADMITTED THAT THIS PROBLEM IS GOING TO STAY IN MONSOON OR SMALL RAIN TOO, THEN I REQUEST TO ESTABLISH THE SAME TO NEW CUSTOMER AND RETURN THE MONEY WHOM YOU HAVE GIVEN THIS SERVICE.

Please DONT send me common response. Send me the mail to resolve my complain. Either refund money to all who are complanining for this reason. As your Technical Person has admitted that this problem will persists in small rain drop or monsoon.

Prashant

hi sir / madam,

i used airtel prepaid connection this same num 4 last 4 to 5 yrs...
now i have a compliant pls stop my hello tunes my num's [protected]

Dear Sir,

I am using airtel number and I have been facing lot of call drops/network problems at Tuglkabad Ext.Gali no. 15 Area No network in this area not even my mobile every body how use airtel number face this problem, If you want network for call some one you want to go outside or Taris no network in home or road please solve my problem

Thanks & regards,


Baljinder Singh

Hi,

I have recently shifted to Chennai, and working with one of the TOP IT MNC.

On 13 July I have taken a Airtel postpaid corporate connection with number +91 [protected], from Airtel Sales person Mr. Raghunathan ([protected]), and Mr. Sureshbabu ([protected]). It is a corporate CUG plan( H21 CUG 175 PLAN ) that AIRTEL is providing to employees of my Organization. While taking the connection I have submitted photocopy of the following set of documents along with a passport size photograph, and current communication address.
Passport
Pan card.
Without submitting these documents, legally I should not be given SIM card, also It will not be activated.

My SIM got activated next day, and I got the welcome letter form Welcome letter form Airtel, haing the details about my plan, at the same communication address which I have specified while taking the connection.

After a week, I got a SMS form Airtel, stating that "to avoid Disconnection please submit documents". Immediately I have contacted to the Customer care (198) and the sales executive Mr. Sureshbabu. I asked customer care regarding the issue and it was told to me my address proof is not submitted. I have told the customer care executive that without submitting the Documents how can I get the SIM and how it gets activated. Then customer care executive agreed on that an said OK, and said we will take care of you issue. After talking to customer care I talked to sales person, and asked them about the same issue, He said that, they have submitted the documents. I asked them to take care about this Issue, and resolve it immediately. and they said if any issues then they will call me

Yesterday at evening I was supposed to get an important call at around 4:30 pm, but it didnt came and I waited for the same. I have reached home at around 7:30 pm, still I haven't received call. So, I decided to call that number. When I tried to call, I observed that my SIM card registration failed. Airtel has disconnected my service without intimating me.

After that, I have tried to contact customer care regarding the same, form a prepaid connection, as there was no postpaid connection available at that time. The customer care told me that this is PREPAID CALL CENTER, we will not entertain POSTPAID related issue here so please call post paid call center. I asked him how can I connect to postpaid call center. He has given me a number ([protected], I don't remember now). I tried to call the number form prepaid connect, but it was connecting to PREPAID call center only. I have tried to call 2-3 time to the number but no use it was connecting to PREPAID Customer care.
Then I have called my friend Ranjit, who is also having Airtel post paid no, to enquire about the issue. After some time he told me that your number got disconnected.

Then today morning after coming to office, I have contacted to AIRTEL Post paid customer care. I ask them what is the issue, how can they disconnect my connection without intimating me. Then I asked them what is the reason for the disconnection of service, I got reply "You document was not submitted, apart from that I cannot provide much detail". Then I said i would like to speak to the your manager, then they connected me Mala.

Mala asked me to contact Salesperson who has given me SIM. and se has given me given me a complaint number[protected] for this call. And she told me that If you have submitted the documents, then they will give me new SIM with the same number.

After that I have contacted sales person Mr. Raghunathan, and asked him what is wrong. He replied, "Have you submitted the documents", I said "Yes". Then he said I will get back to you shortly.
I waited for 2 hours, still I haven't received call from him. Then after I have called him, and asked your are supposed to updated me about my connection why it get rejected, then he replied "your form got rejected and I don't know why, I will let you know after reaching office".


At present I am untraceable. I stay away from my Home, my parents call me every day. and lot of official call that I will miss because of such a poor service. It is almost one month i am using this number, and I have given this number to every know person, and also updated it for Banking transaction. Now I cannot do any urgent fund transfer, for that i need to go to Nearest branch, taking a day off in office. I have almost wasted one day in my office.

It is embarrassing experience, form a company which has a vision to become most admired brand in india, loved by customers, targetted by top talent, benchmark by more buisness.And Its is also to have claiming more than 130 million satisfied customer. This is how it has reached to 130+ million customer, first by getting customer by any means, then harass him and finally disconnect service.

I am using airtel prepaid connection [protected]. i am faceing a problem from last six month that money deducted from my a/c without using any service, i contected the customer service executive he says that a service is subscribed by you, and this service is discontinued , and money is refunded to you within two hour,I am still waiting for refund. and i am surprised that after sometime the money is again deducted from my a/c.

dear airtel service team,
I am jailaxmi... wgen i am in bangalore.. i lost my cell.
please block my sim... and letme know procedutre for getting duplicate sim for prepaid number [protected]..
it is very urgent..
plz contact me at [protected]@idexcel.com or jailaxmi.[protected]@gmail.com..
please..

HI,
I called one airtel representative from one to one communication named manoj on july 24 and asked for airtel broad band connection.i am staying in Teachers colony koramangala 1st block.he has send one person to my house and taken the address proof and 850 rs from me .my form number is TBL 0127788. after that there is no response from him.now his number is switched off and i called the customer care and registered a complaint,service reqest number is 35963698.and the executive told he will get back before 5.30 pm next day, but still now i didnt get a feed back.so now what i have to do such an irresponsible behaviour from these executives.how can i trust Airtel for such idiotic behaviour.so please give me a solution to move forward to get my money back.i dont want to go for Airtel anymore

This is fourth incidence of complaint, which they either didn't resolved or I had to do extensive escalation.
Complaint number is 3476106 and 3283707despite of innumerous calls they are not resolving it.

Earlier they cheated me and charged twice for extra cable wire. Cash was charged by people came for installation and they deducted from my account too.

I recharged once for Rs 3350/- it took 4 days to reflect it. Again with extensive escalations.


Last month signal was not coming to my TV it took 3 days to resolve it. Again I had to call every two hours.
Customer id. [protected]

my airtel no [protected] please stop sms 55558

Hi



I am Dinesh Namnaik residing in Asalfa, Ghatkopar (West) Mumbai Maharashtra. My
residence land mark is near Hanuman Temple Andheri Kurla road
I'm are using Airtel since Last 3 years My cell number is [protected]. Since
last 2 years net work coverage of Airtel has became very poor in Ghatkopar
West and there is no network available at my place. whereas other networks are
working absolutely Fine. As I'm using Airtel from long time it's not possible
me to switch over to other GSM Provider, whenever I make complain to the
Customer Care these executive they says change you Mobile but other GSM sims
are working fine So please arrange your technical personal to rectify this
problem. i'd already registered a complain on 09/07/2010, i got a reply with the reference to my complain
on 04/08/2010 which states signal boosting has been done on the cell site in your area. Rest assured that you experience better network quality.but still i'm still facing the network problem so please take some serious action against this Careless staff of airtell.



Regards,
Dinesh Namnaik
Tel : [protected]

DONT BUY AIRTEL WORLD SIM CARD EVER.

MY SON PURCHASED WORLD SIM BEFORE GOING TO EUROPE AND GOT SO MUCH PUZZLED THAT EACH OF THE SMS SENT BY HIM WERE RECEIVED BY THE ADDRESSEE AFTER 45 MINUTES OR LATER.

I COMPLAINED TO THE AIRTEL CUSTOMER CARE BUT THEY FAIL TO UNDERSTAND THE PROBLEM MAY BE THEY ARE AWARE THAT SUCH DELAYS ARE INEVITABLE.

I was using an Airtel no [protected] from past two years. I bought that no. from Airtel office. Last Saturday i lost my cellphone and so the sim was gone. Sim was successfully blocked after verifying my Id, And now when i went to airtel costumer care to ask for duplicate sim of the same no.[protected] the man on phone says that the no. is not on my Name

dear sir
I have virgin use virgin sim no. [protected] May it is possible i have convert my sim virgin to airtel
without change my number [protected] .
pleas hack my probleam

I would like to warn everyone who is looking for DTH connection that not to take any coonection from Airtel still i[censored] wish to take a connection order with your nearest dealer instead of ordering online reasons i m stating below

I was interested in getting a DTH connection so enquired on the net and went to Airtel DTH site. There was a form inwhich you need to fill up details if one wants a customer care people to call. I filled up.

Immidiately i received a email from some called Manoj from Vriti-interactive.com, withitn another half an hour that guy called also and told he is calling from Airtel and Airtel & vriti are same and explained all the benefits airtel dth connection has and convinced me to take the connection. next day as asked by him i made the payment online thru my credit card.

But you all will be shocked that till another four working days no installation was done, even when i tried to call the numbers of Vriti nobody picked up the call, Fifth day someone picked up and said it would be installed by them it will take some time if i wish i can canceal the order and my money will be refunded. I said ok better you refund my money.

Next day i oredered Dth of tata sky they installed within 5 hours.

Now after making lot of complaints & requests to both Airtel and Vriti -- no refund been made.

It seems by their behavious that both of them are hand in hand to commit this kind of fraud and cheating. Airtel will forward all details of customers to Vriti. Vriti will cheat people of money. They will take money won't install for days and normally customer gets angry then they will rudely say better you take refund.. and finally you will not get refund nor your monay back.

They must be minting crores by cheating hundreds or lakhs of people daily online as normally no common man will move courts or take any legal action for these small amount of money.

But we should understand they are cheating in crores by cheatinf this small amounts from so many people...

Legal action should be taken against them for committing cyber crime.

I have an inquire to Airtel Customer care dated 03-Aug-2010 Time 11:00 a.m 03Aug2010 and conveyed regarding the talk time vouchers they have.

But they are not an aware about the product details, through my call transfered to Customer care supervisor Kalpana madam. Since I have prosperousness, I got embarrassed with their improperly ended in a drastic and confessional argument.

Without my permission she cutoff my line. But called from her personal mobile no[protected] threatened me as she is having my personal adress details so will spoil your image.

Thus I compliant about this issue to AirTel Team Leader Subasini madam the team leader heard all my recorded arguments with the customer care and confirmed, she apologized to me for the misbehavior inconvenience and by the Kalapana Customer Care staff, further assured me that they will take necessary action against the issue but since till date the Team Leader never resisted my compliant, protect the staf[censored]nofficially. But I again enquired and cross verification about my complaint to another team leader Gowri Madam Reg. my compliant no [protected] after repeating cross checking only i got the answer from the airtel.

I come into conclusion that why the Airtel customer care behavior like this.......... they are not properly paid up by the management thats why the not at all worry and aware that the customer complaints.

A premium branded networking company performance is like this?!
What can we blame about our social behavior or political loop holes??????


Pramod,
Chennai
i.[protected]@yahoo.com

I have bought a sim from airtel company(my number was [protected] on my name Palash Mukherjee with proper address proof of PAN card and DRIVING LICENCE to the shop from where I bought the sim. I have already used that phone number for more than six months and the sim was for life time.After a long day when I went to call at that number I have found that it was not my number and it became a number of a person belong to KOLAGHAT OF Midnapore.My question is how is it possible to block my number and how airtel can issue the same number to other without prior notice.My name is Palash Mukherjee and I belong to Burdwan working as employee of Bengal College of Engineering and Technology,Durgapur.My own phone number is [protected].The mentioned phone number([protected]) is staying with my mother at Burdwan.But today(4th August 2010) I have seen this problem.Please help me get rid of this problem.

I Satnam Singh has airtel landline no[protected] at my residence address situated at Rajouri Garden.
From past 3 weeks, I was not receiving any calls on my landline no. When we made call on our no we came to know that the same line hs been connected to some co name WINGS CAB in Dwarka. We had immediately brought this matter in knowledge of Airtel. We had received the call from one of their techincian that some sales person of Airtel has number alloted to the company name WINGS CAB.
To my surprise, how it was possible the the number which was alloted to me from past 7 yrs was sold to anybody and adding on to it the same has been disconnected from my residence and activated at WINGS CAB.

When I objected the same , I was asked by airtel executive to change my number. It is highly disapponting to see that a regular customer is being harrased in such way.
When I objected to change my number even, they have stop responding to my complaints.

Please help to get the justice.

Dear Sir,

I am a Proud cutomer of Airtel from over 4 years.

I was pretty happy with my connection until i faced this problem.

Its a pretty messy one as i am a network engg. i tried lot but at last i cant do it. my problem is when i connect my gprs, it gets disconnected within 2-4 minutes. i cant understand why its happening. I use Nokia N79 Handset which is pretty good handset as well. and you know what i got disconncted 3 time while i was typing this complaint. i am compltely fed up.

i use 98rs mobile offfice plan. iam facing this problem from 1 month. airtel is not able to solve my problem.

i have also tried other gprs connections too. they work fine. but i want airtel coz i know its the best. so please help me solve my problem.

My cell No is: +91-[protected]

Name : Rajesh G.

Thank You.

I am having Airtel mobile connection of Kolkata with mobile no. as [protected]. At present I am at Mumbai & got my mobile recharged on 1.8.10 with Rs150.00 at 19:27 from your authorized shop named Friends Mobile, 8/61CCI Colony,MGRoad, Goregaon (West),Mumbai & surprised to see that only Rs0.15 was given as talktime. The shopowner expressed his inability to do anything & advised to go to AIRTEL Relationship Centre.
I had been to AIRTEL Relationship Centre.,Ratna Signal,SVRoad, Goregaon (West),Mumbai on 2.8.10 who informed that I have to recharge again with Rs120/= or Rs333/= & said Reversal of this Rs150/= is not possible.
Since I was in roaming I had extreme inconvenience & would like to know the following;
1) How I can get back my Rs150/= if no talktime is given for that.
2) If talktime has been given under some scheme how much has been given, tariff for outgoing & incoming calls,Present balance & in which no I can check my balance

Your reply will be highly appreciated.

Yours truly,

B.Ghosh,
Flat 1A,Block2,
115A/2 NSC Bose Road,
Kolkata-700040