Airtel Complaints & Reviews

my cousin recently purchased a new Airtel number and had mentioned y name in the alternate number section, i am now getting minimum 15 calls a day from the number [protected] starting from 8 o clock in the morning since August 13 2010 i gave my cousin's alternate number almost every time someone called me asking for her

Finally frustrated from this i told one of the guy that i am going to complain this to the authorities for you are calling me and harrasing me for the fact. for which the guy in a very cold manner told me" sure! go ahead and do whatever you want to" i was shocked to get a response like this from a customer care. not only that i have now presently received 3 calls again after this happened asking for my cousin.

i am now clearly not going to take this matter lightly and i have just submitted my grievance here.

Sir
We are unable to get network coverage in our home at new colony, sirpur Kaghaznagar, Dist: Adilabad, Andhra Pradesh
i made call to customer care regarding the complaint they told problem will be resolved with in 24 hours, i again made a call after the given time, but answer was the same, now i am making call to customer care my call is not been answered they might be given my call in black list, Sir i cannot change my service b'coz i am using since 9years the same number i am in a great difficulty plz resolve my problem

I have opted for Airtel Tandline under a special scheme for "Suncity Society " of ZERO monthly rental and free usage as intercom ,I have paid Rs 1000/- as deposit for getting this phone.

Now i am getting bills every month from Airtel of only monthly charges , as i am not using the landline for other purposes .
Khushwant Bansal
[protected]

Hello Team,

I have noticed this advertisement on the raod and called hari prasad [ hari.[protected]@airtel.in ]enquired for an airtel broad band connection. He came over and made me fill the application orm and requested me to send an scanned company id to his official mai ID which i did and you can see it below. I have paid around 250 to hari prasad regarding my airtel broadband connection which he promised to give me a connection on 6th of august. He did not give me a receipt and also after many calls and requests he never gave me a connection and stop responding. Its been more than 7 - 8 days but he is absconding.

I have also contacted the airtel broadband customer helpline and lodged a complaint with them reference number#36309304 but the complaint was lodged but no action was taken for the past three days. After many many calls and requests no action or an update has been taken on this issue.

I am very disappointed to choose airtel broadband and would like to get this issue resolved or get it escalated to the higest level


Regards,
Emmanuel

We have taken Airtel Lease line of Mbps @ our okhla & noida branch.........it's worst services that i have seen ...before that i am runing with TATA-VSNl lease line of 4 Mbps i am very much satisfied with TATA services ...but Airtel guy given me some cheep rates & phone line connection .....it's my biggest fault i have trusted Airtel.....now they are not refunding my money & i am suffering from busniess loose too.....

my airtelmobile no.is [protected], without my knowledge airtel talkies service is deducting Rs.30 per month &airtellive is deducting Rs.10 for celegossip every week. I want all these services deactivated immediately. I have sent sms but with no effect. I have also spoken to the customer care service but there is no result so far. If my complaint is not attended to at the earliest ,i will have to take strict action.

SIR, I am faceing problem with my cell No.[protected] of Airtel since 14.7.2010. I have talked with Airtel care center at Nagpur to check the problem o[censored]nable to send the message. They have tried to solove this by changeing Sim to diffrent Cell Phone but failed to send. Finally the made a complain No.[protected] dated 16.8.2010.
But till date no solution to my problem at present I am in Bhiwadi (Rajasthan) and leaveing for Nagur on 21.8.2010.
Thanks,
Arjun

Dear sir,
I Ram Chintamani.Mobile number [protected] . I have taken this connection from AIRTEL.
I am facing one problem every 2/3 days that automatically my Airtel TV service activated by operator and all balance is deducted through my balance.When I make a complaint customercare they reverse it again.But after 2/3 days again it happens.For calling to customer care,AIRTEL charges to me.
One of the compaint on 25th July at 12.04PM they reply as
" Thank you for contacting Airtel. Your request reference number is [protected]. Simplify Life! Just Dial *121# to get instant account information."
Like this I made many complaints.And again they are doing same things again and again
Pl inform to proper department.At this time I don't require TV facility
Thanks and Regards
Ram Chintamani

For past many days, i have been receiving messages from airtel live and they are deducting Rs. 10/ for some stardust subscription charges, which have not been required and subscribed by me ever.

It is strongly requested to disconnect all such un-necessary services from this account and stop deducting any money otherwise strong actions will be taken against this. It is unfair to adopt any such means to deduct money from any number like this.

Kindly unsubscribe my phone number ([protected]) from any such package or service.

I am fed up of calling Airtel and explaining to them that i no longer need your service. I don't know what to to terminate the service other than calling them. My broadband number was [protected].

Airtel gave me assurance that the service is terminated however for some strange reason they keep sending me bills. Ok, now the history, i called Airtel and requested to transfer my line to the new address X-XXX, Evening Glory. on i guess 4th of June however i got a reply from them that it is not possible to transfer as they have coverage there. If i remember correctly the line was disconnected at around 8th of June.Airtel send me a partial bill of Rs 1300 approximately (usual is approx 1800) and I paid it. I moved out of XXXX, Panch Smruti on 20th of June. I have a signed document from my landlord which states the end of lease on 20th of June.

Airtel on the other hand decided to keep sending me bills. Now i have gotten a bill from the end of June to the end of July. I called Airtel a week or so back explaining to you that i was not living in the said address (XXX Panch Smruti) or availed any of their services during that period. You said you will take care of it however nothing has been done until now.

There are 100's of witnesses and documentary evidence that i left the building including the partial bill of Airtel (Rs 1300).

I still get calls from Airtel asking if i want to upgrade my service. Airtel is doing this because i was a customer who paid his bills on time? I am forced to go to consumers court as i am getting reminder mails for payment.

I will wait for 2-3 days for you to respond and then will seek justice with the authorities. I will ensure that Airtel does not harass another tax payer of this country.

Myself is Rajkumar solanki, I am an Ex-servicemen From Indian Air Force, i had using your Airtel Prepaid service since last 2 years.... My Airtel Sim i lost somewhere in harayana on date 25/7/2010. My no was [protected], and my last recharge was of Rs 98 for mobile internet use. I called your Customer care center on 26/7/2010 Between 8:30 pm to 10pm with another no [protected] and told them to block my sim card, they refused to block my Sim card, and said that there are not sufficient information to proceed. My last dialled no was [protected].The no is still in use somewhere as i called on that with different no. Please take sum action regarding this as it may cause difficulties for me. And Please inform me at my email Raj.[protected]@yahoo.com.

with regards.

Respected Airtel management.

Sir, I got lot of wrong calls and missed calls to my Airtel number. Please send me the incoming and outgoing calls list of my number for the last year (2009- jan to 2009- aug) months.Please send me the calls list of my number to my mail id as early as possible.
My Airtel Prepaid account number is [protected]
My email id is: [protected]@gmail.com
Thanking you sir.
Yours sincerely,
Oliverpaulsingh.

I have booked for Airtel digital TV connection on 10th Jul 2010 through IVR payment. But I didnt get any reference or customer id at that time. It was told by customer care executive that I will get a SMS but i didnt get any. Later I have been calling the customer care for further updates, surprising I came to know that there was no update of my payment in systems.

Later I received mail mentioning kit detail. Further with a hope and expecting a better customer service, again called the customer care by refering the kit details for giving me a connection. They gave me customer id and installation order on 29th Jul 2010 and they gave me false ommitments that I will get the connection by 31st Jul 2010. But I didnt get connection yet.

customer id:[protected]
order no: 5014965
installation order:[protected]

Its really ridiculous that how can a top company like Airtel will have a system where no one knows about my payment and there is no track of the status. I am really surprised how this company works.

After complete dissaticfaction and annoyed with customer service I writing this. I hope this mail reaches the concerned people in the company and management and I will get either connection or refund of amount paid Rs.1550/-.

Dear Sir,
I am Ramveer Singh from Gwalior (M.P). i have registered with DND since last 6 month after this i received a call on my cell [protected] from airtel ([protected]) on 2/08/2010.i have logged a call against this on 2/08/2010 which refrence no.is [protected].after communication with their nodal officer ([protected]) for DND compensation for call they says no policy about it.
Pls sir i requsted to you look in to the matter & do the need ful.
for refrence my trail mail is attach.

Dear sir,

My self Manmohan singh from Dhuri. Distt- Sangrur, Punjab
my Mob. No. is [protected]. i have this number (post paid) from lats 4 year.
Last month i recived a call from your airtel office that your city dhuri we
have no send your Mobile Bill. you are Advise to give sangrur address OR
change into Prepaid.
I deside that and call to 121 and say plz change my Mob. No.[protected] into
Prepaid.
Customer Care say that plz give your Documents At our office at sangrur.
(Janta Radios PPT57 ) .I give my all Document at Janta Radios Sangrur Punjab
on
Date[protected] . And give full paypent. After a few Day my no. is change into
Perpaid
and i recive a Call from Janta Radios he say your No. Is change into Perpaid.
he Recharge my no. on date[protected] with amount Rs 40 TransID[protected]. and
i use my Number.
But on[protected] My Number is Discounet. i call to janta Radio and 121
Customer Care he say that your Document not send but Janta Radios Say he sent
my Document.
i call again to Nodal office he say your No. is totaly Discount
plz tell what is my falt.
plz slow My problem and start my number again
i give this number to all of my accounts, friend, and other from last 4 years.

I have all prof again this number

Thank's

Manmohan singh
Mob No. --- [protected]

I had purchased Airtel Tv ( DTH service ) on 14 Agust 2009, after 1 day it became defective, after complaining many times they replace after one month with old model stv box and they told me that if any problem if this became defective they will change with new model, now again this became defective on 01.08.2010 which is within one year I hade purchased.
On 2nd Agust I had made complain to Airtel Tv ,
From that day , when I called them they only answer that 2marrow this issue will be resolved by replacing STV. but one resolve this till 11.08.2010.

It seems that Airtel TV service is most poor.... service in India.

I have already paid advanced rentle up to Dec 10.

Pl. take your Khatara Box and returne my mony. ...........................................
My Cust, Id no is ---[protected]...........
Manoj Kumar Mishra( [protected] )

I am AMIT KHAIRA (REGISTERED Phone No.[protected]) . On AUGUST 5, my airtel TV started showing "No Signal". It could not be rectified at our end. A complaint (Complaint No: 3511732) was launched to the customer service cell on 8th august. Resolution time was given for 10 am next day. But, no one turned up. I again called up the helpline on 9th august when the cutomer care executive gave me another complaint number[protected] and I was also told that the entire money which is being sucked by Airtel on daily basis in spite of no signal would be refunded.

But, no one turned up to fix the problem Then I again called up the helpline on 10th august for the 11th time and narrated the entire story when the customer care executive registered the complaint afresh with Complaint No:3522793 and assured that the complaint would be resolved by the next day. But, no one has turned up and the problem remains unresolved till date. Yet money is being consumed from my Account everyday.

Coming from a service industry myself, This is the most pathetic service i have ever seen in my life. Companies like airtel should be taken to court for making fools out of customers.

I had lost my cell phone about 10 days back since then i have been going through horrible customer service from Airtel. I was first not able to block my sim as I had to call airtelprepaid customer service only from a prepaid number which I did not have as I had lost my phone, I had to make 4 calls from my postpaod connection to get the prepaid customer service number and still the issue was not fixed. Then I had to go to the near by Airtel office to block my sim finally I got it blocked.
Then now that I have blocked my sim I had to go to Aitel office 5 times, Everyday they will say sir we do not have the 9845 series duplicate sim issued yet please come tomorrow do I had to go everyday to hear the same story from those . Finally I got my duplicate Sim after about a week and submitted all the necessary documents. Now the lady there at the Airtel customer service outlet in R.T.Nagar said " sir your service will be activated in 4 hours and it was more than 24hrs and it was still not activated. Now calling the customer service is again a problem as my outgoing was barred on my prepaid service. I had call from a landline and waited for an agent and that stupid agent told I have to go to Airtel office again to submit the ID proof which I had already submitted and she did'nt even understand my concern and kept repeating the same thing like a parrot at this point I had lost my patience as she was a dumb who could not identify the problem and I had asked for a supervisor and then I get a supervisor after about 8 minutes and told her my concern she said I will take the request and you outgoing will get activated in 1hr. When the supervisor could do it why could'nt the agent do it. such a ridiculous service. I am fed up of Airtel service the only reason why I am having that sim is because I am using that number from past seven years and I dont like to change my number.

I am a customer of Airtel since 2005 and my number was [protected], I used it for 5 years and had been very punctual in all my bill payments. It was in 2010 November that I requested to stop my number but to no avail, so I used it another month and had a bill of Rs 2700 which was late in getting paid because I had shifted to another place. Airtel customer care was after us to get the bill paid, they gave many threatening calls at my number and to the cell numbers I had been frequently calling, i.e my family. So finally we got the bill paid for which a man from Airtel office came to our home to get the money collected and my Dad made him write and sign a paper stating that the number will be closed and handed over the sim to him. After that [protected] was history for us and we had no connection with that number. It was a case closed..!
Now after some months I start getting the bill details of the same number at my email and the bill ranging from 6,000 one month and within 2-3 months it got over 12,000. When I checked the email(containing the bill of 12,000) on May 27, 2010, I immediately called the Customer Care and informed them that I had been using the number from many years but got it closed some months ago and I am still getting such heavily billed emails, so that means that the number is being misused by someone, and wanted the number to be immediately closed otherwise I don’t bear any responsibility for the same. The customer care boy said Ok the number will be closed as soon as possible. Now I want 5 answers from them.

1. When Rs 2700 (my last payment) bill was over due, the customer care was calling at my and my family’s number 24/7 to get the payment. As the credit limit was exceeding. So were the Customer care of Airtel sleeping when the bill shoot up till 12000 ???

2. What is the meaning of Credit Limit ? I still remember my number being temporarily disconnected when I was late in paying Rs 700 bill . So when the number was being misused and even after my informing, How did the bill got so out of control without being disconnected? Does Airtel accept bribes from ingenuine people ?

3. The Friends and family numbers- I had been using this number from 5 years and Airtel must be having a record of my 5 years’ bills (I have it in case they don’t have it) and Airtel knows the frequent numbers I had been calling all these years… I challenge Airtel to show me even one of the numbers in the bill dated after my closing the number. The person misusing the number has called continuously only on 2 numbers, which never listed in 5 years of my talking from this number. Why doesn’t Airtel call those numbers and inquire about the person calling or get the details of the numbers being called by that number???

4. Why was the number not closed after repeated requests? First in the month of October I made a request of closing down the number but to no avail then I requested to close the number in November but to no avail, then finally we made the final payment in December and got the number closed from our side. Still WHY was the number still working? So that Airtel people sell it illegally???

5. Why the harassment? The Customer care of Airtel is so ridiculously disrespectful. The boy who called a senior citizen in my family said to him “Tu ta buzurg aa, koi sharam kar” in Punjabi. Meaning “You are an old man, have some shame”. The Customer care has also misbehaved with one the senior citizen, a lady and we have all the proofs of that too. I say Airtel and that boy should have some shame! They are giving me all the reasons to take them to court.

6. The Airtel representative who took the last payement from us, gave us in writing that he has taken the sim and will be closing the number, with this and other proofs which will justify my case, I can give a good answer to Airtel. But I wanted the thing to be sorted out peacefully.

7. The Customer care representative who called us, we have explained all the situation to them, still they call daily and act as if they don’t know anything, which is so very irritating and annoying, they keep calling my friends and family numbers(which I used 9 months ago when I was using the number) and are trying to spoil my reputation, being a girl I can take them to court also on this behalf, so its better they stop spreading their everywhere as soon as possible. Why does Airtel keep such illiterate people as their Customer care?

Now I want a reply from Airtel as soon as possible or I will take them to court and will want no further correspondence with them in future and also get 6 numbers disconnected (which I and my family are currently using) also of Airtel !

We have had a pathetic experience with Airtel and will share our experience with others as well… so that Airtel doesn’t fool anymore innocent people.

Dear Sir / Madam,

I was an Airtel broadband customer from Sep. 8, 2008 until Sep. 17, 2009. The broadband connection was provided through a land telephone .

I requested the Airtel Customer care agent ( Senthil ) to disconnect my connection on Sep 17 ,2009 as I was going out of station & didn't need the service any longer. The agent obliged & tried convincing me to make use of the landline connection to which, I disagreed. The next day I get a call again from the call centre wanting to know the reason for my disconnection of service. This agent too forced me to hold onto the landline connection & then offered me by saying that Airtel will not charge me any rental fees for the landline. However, if any calls were made it'll be charged. Trusting this gentleman, I agreed verbally over the phone.

Since then the telephone has been disconnected & put in storage. To my dismay from Nov.2009 until Jan. 2010 Airtel kept sending bills to my residence being the charge towards rental for the landline connection. The collection agent kept harassing my wife in my absence during this period on her mobile & also by frequently visiting my house. Unable to put up with this harassment ,she paid the bills till Jan 2010. When I heard about this anomaly I instructed her not to pay
any further bills of the airtel. In January 2010, my wife had visited the Plamoodu office of Airtel in Trivandrum & gave them a written application to disconnect the landline connection & withdraw the instrument from the premise. The very next day my wife gets a call on her mobile from the customer care & trying to convince her to hold onto the telephone & they’ll sort out the billing issues. My wife disagreed to this. When back home in February 2010,I spoke with the customer care agent seeking an explanation for the bills raised though the rental was free. I was advised that I've to pay for the rental as it’s not free & may be the previous agent made a mistake !!!!!!

How can an organization of your repute do such type of cheat to customers ??
I reminded the agent again to disconnect & take away the instrument which, till date has not materialized. I requested to speak with a superior in this matter & I was promised I’ll receive a call within 24 hrs which again never happened. I warned the agent that I’ll resort to legal steps if , Airtel still kept sending me rental bills for the telephone. Though, nobody came to pick up the instrument ,I did not receive any bill statements since then ( Feb 2010 ). Hoping the chapter had closed I decided to maintain a low profile even though I had paid Rs.868.99 in excess being the telephone rental apart from me & my wife being mentally tortured & harassed by your company.


The whole episode takes a different turn when I receive a letter from the Trivandrum Legal Service Authority , requesting to appear before the honourable Lok Adalat on August 8 , 2010 as per the Pre-litigation petition filed under section 21 of The Legal Service Authority Act 1987 by Bharti Airtel , Kochi.

The “charge” against me being non-payment of bills for the month of Feb , Mar , April 2010 amounting to RS. 721/= & all the more not responding to three repeat notices sent from your office.
• How can your organization falsify statements in front of the Indian Judiciary wherein, your office never sent me any further bill statements from Feb.2010 onwards ?
• How come your office claims having sent me 3 notices requesting to clear the dues when I received nothing ?
• How come I was not sent any notice from your office pertaining to this adalat rather than learning it only when I received it from the District Legal Services ?


On August 8 , 2010 @ 1030 hrs. I made myself available in front of the Honourable III Additional Munsiff’s Court Hall in the Thiruvananthapuram Vanchiyoor Court for the hearing. Mr. Movin ( Airtel Representative ) was gasping for words when I asked him to clarify certain points pertaining to this issue in front of the judiciary panel. He could only say “may be” , “I think”.... but, no clarifications to my questions what so ever. Then, came a “gentleman” to his rescue . He had no sense of basic etiquettes & started addressing me “aedoo” ( in Malayalam ) & was very rude & unprofessional. He tried comparing Airtel to BSNL to justify over my statements but, in the bargain only axed himself. As things were not going in the right direction I informed the honourable panel that I’m not willing to pay a single paisa towards this issue & I came out of the court hall once the proceedings were finished. If not for the unprofessional behaviour of the counsellor representing Bharti Airtel & the Airtel representative, Movin who had no clue on my case, I would have probably paid up two hundred odd rupees which, the panel put forwarded to me as a compromise settlement.

But, having said this .... why should a consumer like me pay for it when Airtel has wrongly billed me for no fault of mine.

I cannot imagine Bharti Airtel resorting to such cheap tricks to increase the revenue.... Probably, the management at the top rung is unaware as to how the bottom rung of the ladder is manipulating the facts to achieve their monthly targets.

I demand the following,

1. An early response to this mail clarifying all the aforementioned points apart from taking away the telephone instrument from my premise within 48hrs.

2. Refund of Rs.868.99 collected from my wife vide bill nos. –[protected] ,[protected] ,[protected] being the rental charges of the telephone.

3. Cancel the bill amounting to Rs.721/= vide bill nos[protected] ,[protected] ,[protected].


I anticipate a very positive & immediate response to my concerns.


Thanks & Warm Regards,
Binu K.N
[protected]@rediffmail.com