Airtel Complaints & Reviews

I have an Airtel Broadband connection[protected]. I opted an unlimited usage plan 1099. I was paying all my bills before due date. Normally I never check my bills and take them to be all right as I thought that Airtel is a reputed company and never do anything wrong. I am the single user with my Laptop for this DSL connection.
Since I have migrated from Australia, I gave a call to Customer Care that my Australian E.mails (Out Look) are not woking here in India, the lady at the other end told me that you need to register for E.mail Relay service and for each E.mail account you will be charged Rs.49/= per month. I told her that I do not need this service as I have various e.mail accounts in my Australian Company and it would be very expensive for me to pay Rs.49/= per month per e.mail account.

Out of curosity I checked my next bill and I found that Airtel has been charging me Rs.85/= per month for PC secure antivirus software from the starting of this service, and 3 E.mail relay accounts. I called the customer care, and told them that I have never requested or downloaded any antivirus software. They insisted that it has been activated from my end. I told them that I have never heard of this software before in my life and I have not activated this PC secure.

I called the customer care various times to tell that I have never activated any software from my end. As a matter of justice my money should be returned back. They told me that they have stopped these services, but I insisted to return my previous money back. By this time I start realizing that Airtel is a cheat company and might be possible that the person came to install the connection on my premises has done some thing due to some commissions involved.

Anyhow after many e.mails and calls to customer care they gave me a discount in my bill. But I had decided to disconnect the DSL with a cheater company as I had no assurance that something like this would never happen again.
Now the real irony was waiting for me. I put a request for disconnection on 09.July.2010 (Request No.[protected] I waited for another 5 days no body came or called me for disconnection. I started calling customer care every day to know the status but they were ready to give me a new complaint number evey day. I wrote e.mails to customer care and 121 that I need disconnection of this number immediately. Finally I received a call on 20.July.2010 to persue me to keep the connection,I told them clearly that I do not need this connection. I received an email stating that the number will be disconnected on 21.July.2010
No body came to my residential premises norI received any call from them. I again called the customer care and lodged my protest for delay in disconnection. Finally I received a call from Mr. Amit (no.[protected] that they have sent a person to my premises for disconnection and I told that person that I require reconnection of this number. I was shocked to hear the way these cheater manupulate and update wrong information in their systems. As on 24th July 2010 I am still waiting for someone from Airtel to disconnect the service. I am astonished to hear the lies they can tell on your face.
Friends I can tell you with experience that Keep away from Airtel. It is indeed A CHEAT COMPANY and their employees are trained to cheat people.

I completely agree. I lost 200Rs today(july 24 2010) because of friends chat. I called to 198 complaint number but they tried to avoid my complaint saying that they would forward this complaint to some higher authority. I wanted refund for this cheating. All those fake sms told me call to some number with girl's name. None of them were real. My number [protected]

SIR I USING AIRTEL SIM BUT FEW DAYS A MISS CALL COME FROM PAKISTAN+92,+965 CODE AND CALL COME FROM +590 CODE. A MISS CALL COME IN MY PHONE FROM +92 NUMBER BUT I NOT CALL BACK BUT IN NIGHT TIME MISS CALL FROM +965 CODE I CALL ON THIS NUMBER BUT HE SAYS I NOT GIVE ANY MISS CALL TO YOU AND NEXT DAY CALL COME FROM +590 CODE I PICK UP THE PHONE AND HE SAID ASUA LE KUM KUN BOL RHA HAI ISAID MY NAME HE SAY SRY WRONG NO.I VERY SHOCKED I CUT THIS PHONE.AFTER ALL THIS I SWITCH HER PHONE . SIR PLS DO SOMETHING ALL THIS CALLS MY NOBODY RELETION FAMILY PERSENT OUTSIDE INDIA SO WHY CALL COME FROM ON THOSE COUNTRY.

I am an Airtel Prepaid customer.
I have been automatically subscribed to Airtel DailyMIX.
I have been keep receiving messages such as one below which is very irritating and sexual in nature

"Lovely Girls in the Rain. Make the Weekend Khatta Meeta. Click."

When looked for information it shows below link

http://202.87.41.147/hungamawap/airtel/77858/index.php3

Please help how to unsubsribe from this.

Taken airtel prepaid connection(mob no.- [protected]/sim no[protected]) in May last by giving all relevant documents. After five days outgoing stopped. I complained to customer care , the request reference no. was [protected]. After seven days the mobile showing invaklid sim. Then I emailed to airtel complaint cell. Mr. Manoj from Calcutta contacted me on my alternate no. [protected] and told submit the documents again otherwise you will loose your number permanently and your no. will come in the market and will be given to anyone. Because I am a defence personnel , for the same reason we are not reissued the service certificate. So I am unable to submit the documents again. So you tell me if your company personnels are showing so casual attitude and not taking care for the customers documents ; Why I should be harrased. Please take care for this and take necessary avction.

My mobile No. is [protected]. I received a unsolicited/unexpected call from [protected] while I was riding my bike and did not attend and apparently it was a miscall, The above miscall no.,which I now understand, is the number of Airtel Promotions. Not knowing that it was from airtel, I dialled it back to the same number when I disconnected it failing to get a response, I got three sms from airtel saying that they have deducted around Rs.25/- for hello tunes, which I have not subscribed for. More pathetically and very crafty on their part it is not possible to speak to a customer service through phone. In some cases you would be charged for calling the customer service. I am surprised by the silence of the law of our land in this regard. Are there legal thugs out there?

In June first week Airtel digital TV had launched offer that if we upgrade our package to higher package we will get a cashback of Rs.30. So,accordingly I upgraded to the pack of cost Rs.160 on 12th June,then I contacted customer care ..they told that the amount will be added to the account by 28th day of the month. So I waited till the end of month but no money was added.I contacted customer care on 12 July,they told to lodge a complaint & that the money will be added by 16th of july..So again I waited till 16th but still no transaction had been done..On 16th when I contacted customer care they told that the Resolving date of my complaint is 22nd July ...So I waited till 22nd but again no money was added. I contacted today on 24th they are telling that I had upgraded on 14th of June & downgraded on 12th of July so it was not applicable in reality I had upgraded on 12th june & after consulting customer care only i had downgraded on 14th July....


What to do????????????

Hi,

I would like to inform you that, I am having one number ([protected]) which is under Kolkata circle.

Suddenly I have found that caller tune is activated with this number which is never requested by us and I have contacted with customer care and informed by them that INR 60/- has been deducted for this services.

As well as another one service is activated which is never requested and I don’t want to continue.

Also I want to say that I am not interested for this caller tune service and already requested to customer care for deactivation.

Now issue is that, customer care people informed me that, debited amount would not be credit to my account.

But my question is there, why I should not get the amount, when I am not taking this service.

Please refer the below mention complain number which I got from Customer care.

Complain Number: - [protected].
Mobile Number: - [protected]


So I am requesting you please look into this issue.

Waiting for your reply.



Thanks,

Anupam Mandal.

+91-[protected]

On 8th of July 2010 I had recharged mobile number [protected] by mcheck service of Bharti Airtel by Rupees 333/- but the number typed by me was wrong i.e. [protected]. It was a small typing error. I had word with Customer care of Bharti and registered complain for the same and complained number was[protected] still date no update provided by Bharti Airtel. I had multiple calls on Airtel customer care (Delhi as well as Gujarat helpline) which is also paid service and an Airtel customer care executive disconnected call multiple times.

The payment made by Mcheck service activated on Mobile number[protected].

Please do the needful ASAP…

Thanks,
Rahul
Mobile:[protected]

AIRTEL is applying all tactics of stealing the money from my pre-paid credit and troubling me with obscene messages. List given below:

1. They automatically deduct pre-paid credit without any intimation.

2. They send obscene service messages. Frequency - atleast 20 messages in 1 day.

3. They sometimes charge more than the call rate given in the plan.

4. Their billing is inaccurate, since they bill for 2 seconds more than airtime call duartion.

AIRTEL once used to be the BEST servcie provider.

But now I think that due to increasing competition, it has succumbed to these illegal ways to CHEAT its customers and duping MILLIONS of its customer to the tune of BILLIONS of RUPEES.

Its high time that TRAI takes soem action against this FORGERY and FRAUD, and fien AIRTEL atleast 5 - 10 BILLION RUPEES it STEALS from its innocent customers every year.

I MR AMIT NARAYANAN FROM NALLASOPARA WEST, HAD PURCHASED A PREPAID SIM OF AIRTEL ON DATED ON JUNE 28TH OF 2010 .BUT AFTER TWO WEEKS MY SIM CARD WAS NOT FUNCTIONING ,I CALLED UP FOR CUSTOMER CARE NO.BUT THE EXCUTIVE OFFICER SAID THAT THE DOUCMENTS HASN'T YET REACHED TO AIRTEL GALLERY. BUT AFTER TWO DAYS, I HAVE SUBMITED THE DOCUMENT TO THE RETAILORS, BUT STILL SERVICE WAS NOT STARTED . MY AIRTEL NO IS;[protected] SO I HOPE YOU TO DO THE NEEDFUL AS EARLY AS POSSIBLE.

This is really a very tragic situation now a days in India that almost every telecom company had an excessive billing complaint against them. But mine is a different case I have a proof as in most other cases consumers are being cheated as every thing rest with the operator they will give you details that your usage is this much and you got to believe them because you have no other source and in fact this must be a matter of debate as this things purely lies in the hands of operator and I think court will also take it as a proof. I have found and even started implementing switching to prepaid is a better option. My airtel postpaid no [protected] I have used almost for a year or so. I was billed around 2000+ every month as I was using some data application which was really costing me high. I was using 1 GB data plan MO @599 or so. Company has then launched two plans one of 2GB @99 only and one is unlimited @400+. Now my first argument is that when a consumer is using less data as in my case of 1 GB at higher price and company has introduced low rate plan which offers 2GB @ just 99 by default consumer using same service at higher price must be switched to a lower plan or You have to contact a consumer and inform them about low rate plan I don't think there is not even a fool that can't understand which is a better choice for him or her. But company did nothing in this case only sent me one message that too informing me about unlimited plan @400+ which shows how greedy attitude company management has towards consumer and I was simply asked to send a message for switching to new plan. As I was not aware that I have a low rate plan of just 99 in which I get 2GB download and which is sufficient for me I could easily opted for it as it would have saved me 400+ rupees still I though to switch to option shown to me as it is still saving my few bucks. I sent them message for activation of same. I was on roaming at that time and No telecom operator is offering local customer care service to roaming customers. When I returned to my home circle I contacted to customer care then one executive by accident gave me information on Rs.99 plan I said this would be an excellent offer for me I told him to switch my plan to this new one and also informed him that I have sent sms from roaming location for activation o[censored]nlimited plan which as per airtel policy once activated you will be charged for a complete month even if you terminate it next day I told him to confirm same and I was replied no system is not showing your unlimited plan made active in your account then I said ok you activate my Rs.99 plan when I received the bill I don't have a word to explain company has charged me 1 GB plan with extra usage and then charged my Rs.400 for new unlimited plan in same month Now in any case it will make you hyper tense when you see such an illegal thing being made legal and with authenticity I was very hyper tense I contacted nodal officer and told him over phone he was still saying that no it's company policy I said how can you charge twice for offering same services then he realized that company will be in trouble if they do so then he waved off my unlimited plan rental and I paid bill without making much a dispute. As I was feeling excessive billing problem I have decided to cancel my no and I went to airtel office at deep chamber crossing in manjalpur and said to them I want to cancel connection. They told me to wait for 4-5 days as my billing cycle was about to get there. So I liked their advice and waited for 4-5 days and went on to cancel connection on that day their system was not working all over gujarat they said you come after 1-2 days I said no my billing date is starting from today I want to close it now you take my written request they said you do one thing send e-mail on 121 your connection will be closed from same day I did that I got reply by sms that your connection is cancelled from today but Your no will remain active as rent free for 7 more days. Now I didn't want to use that no I switched off mobile when I went to their office for making a payment of my last bill which is around 750 or so I was told to make a payment of 1300+ as they said you have an unbilled usage on your phone I said what rubbish you are talking I have cancelled my no on first day of my new billing cycle how I have an outstanding unbilled usage they told me you have sent sms from your mobile. I was really engry and contacted customer care from their office no and said You have confirmed my last billed amount is 750 and now your people asking me to pay double he also replied you have some unbilled usage now that was surprising and irritating me company has openly cheated me on paper for billing me twice for one service and now they claimed that I have made usage after disconnection. I told them I am not going to pay for your illegal claim If you want me to pay last bill amount I am ready they said you have to pay total due amount in your account to terminate your connection. As I have to go out for a month to attain my duty I said If you are not willing to except my payment then it is ok when you want to collect the last bill amount collect it from my residence. After that I went on to my duty place when I returned I got one letter from airtel asking me to pay 1000+ amount which is still higher I don't want to respond to such illegal claim I didn't approach any one. Now today I got a mobile call on my other no. one lady who identified her self as Neha Malhotra was talking with me in very indisciplined manner I told her everything that I was charged for not using services She told me to pay 1000+ amount and then told me to pay you have 1600 debit in your account we are processing for a legal case and she used the word "you are making fraud" mobile no from where that call has come was [protected] I am suffering from high blood pressure I was very angry when a lady is using such indisciplined word to an officer of ONGC so I have decide to raise this issue and teach them a lesson for their illegal demands. Please show me way how I can proceed. I don't have time or don't want to waste money for this.

Respected I ama customer ( Arun Kumar Chaurasia ) of airtel I am using airtel prepaid sim whose No is [protected] on I had activated Miss Call Alert Service But it was not activated and when I try to contact to Customer care Executive then its Number seems to be doesnt exist and even I had tried to contact them through email I found No relevent mail ID on company's web page

So Please Look into the Matter I will be very thanfull to you

Regards
Arun Kumar Chaurasia

PF Issue
Dear Concern,

I am unable to get my PF amount from the (FLXIONE ,Bhartiairtel), they are delaying the PF procedure for more than 8 month...kindly help in the fetching the PF amount...

please find mail attached for your quick reference & investigation...

My Mail Id - kiran.[protected]@gmail.com

MY ORECLE ID IS 41558 & MY CONTACT NUMBER IS [protected]

Many time followp in bharti airtel... & flexi one HR EXE ,, but he was saying that PF already in process im appling for PF withdral in AUG-09 but still PF not trasffer in my A/C plz chk & cofirm

111,NewRajadhaniEnclave.
Delhi-110092
Hi Mr. Sunil,
I'd like to appraise your goodself that I am carrying your esteemed company's connection for past 7 to 8yrs.I wasvery happy with the services being rendered to me.But in vain,from the last 8mths.Ihave received the worst of services from your company's end. I have been lodging complaints since last 8mths. in regarding to replacement of my cordless phone which is not working since then. Each time I give a call for registering a complaint I am assured from the service department within the next 24hrs. the complaint would be resolved.
You would be surprised to know Mr.Sunil that without visiting my house the complaint is resolved and there is no solution to the complaint.Now I am left with no other alternate than to proceed to the consumer court with the kind of mental harrasment Iam going through. Before knocking the door of the consumer court I hope of hearing of some positive response from your end.(I NEED ONLY A CORDLESS SET NOT A LANDLINE SET)
Thanking you,
Yours Truly,
Rahul Mehta
[protected]@yahoo.co.in
ref.ph.no.42440441
date-21/7/2010

Hi
Airtel's Dynamic Locking for Landline Phones is not working... I contacted 3 times to the 121 customer service all the options provided by the executives is not working.

please contact me on [protected]@gmail.com or [protected]...

My Mobile No. is [protected].On 6th of July 2010 Airtel Comedy Pack was activated on my mobile without my permission and Rs.30 was deducted as well.Next day early morning I went to the Race Course branch of Airtel and I called the customer care from their phone.The guy sitting on the phone agreed to credit my Rs. 30 back in my account.After 2 days of not receiving I went again and another caller took the phone sayin ur complaint was not registered so I am registering now and you will get.After another 4 days when I did not receive and I call a girl named Sudha(customer care) took my information and told me that within 4 hours I would receive my balance.Its more than one week now and I still did not receive.This is a case of pure theft by Airtel.They deduct my balance without my knowledge and then they dont return it back.

I would request the authorities especially the Telecom Authority to know the various ways these so called service providers cheat people of their hard earned money.I hope Justice will be delivered

they keep cutting money from my prepaid account for a particular service even after telling them to disconnect that particular service.

unnesccary message from unknown person to my mobile number
Dear Sir/Madam

Iam getting unnesccary message from unknown persons

[protected]
[protected]

Please track and let me know whose number is this

Please do the needfull

Regards

Krishna
[protected]@gmail.com

Dear Sir/Mam

I am working with a reputed bank as manager and using Airtel since long but now as my bank has tie up with Vodafone so i had to change my number and i requested Airtel to convert my postpaid connection to Prepaid.

I want to put into your knowledge that i had to visit the Airtel outlet (Rohini-Sec 7) 5 time for the same but still not done because of system failure and irresponsible behaviour of the staff. There was no chair to sit and no staff to listen you. At last i decided to quit my Airtel number.

I also want to highlight that one of their staff named Kisore was very irresponsible - he moved out from the outlet when i enterd. i also dropped a written complaint against him in the complaint box.

Prier to this episode there was a good image of Airtel and its network and services in my mind but now i will never ever use Airtel and not will advise anyone to go for Airtel. They are not able to manage their customers now as they also started to charge 50 paise on every 3rd minute when we call to customer care which we are bound to pay.

Please take some strick action to correct all these so that other customer does not face the same problem.

Regards
Parul Jain
[protected]