Airtel Complaints & Reviews

I had lost my cell phone about 10 days back since then i have been going through horrible customer service from Airtel. I was first not able to block my sim as I had to call airtelprepaid customer service only from a prepaid number which I did not have as I had lost my phone, I had to make 4 calls from my postpaod connection to get the prepaid customer service number and still the issue was not fixed. Then I had to go to the near by Airtel office to block my sim finally I got it blocked.
Then now that I have blocked my sim I had to go to Aitel office 5 times, Everyday they will say sir we do not have the 9845 series duplicate sim issued yet please come tomorrow do I had to go everyday to hear the same story from those . Finally I got my duplicate Sim after about a week and submitted all the necessary documents. Now the lady there at the Airtel customer service outlet in R.T.Nagar said " sir your service will be activated in 4 hours and it was more than 24hrs and it was still not activated. Now calling the customer service is again a problem as my outgoing was barred on my prepaid service. I had call from a landline and waited for an agent and that stupid agent told I have to go to Airtel office again to submit the ID proof which I had already submitted and she did'nt even understand my concern and kept repeating the same thing like a parrot at this point I had lost my patience as she was a dumb who could not identify the problem and I had asked for a supervisor and then I get a supervisor after about 8 minutes and told her my concern she said I will take the request and you outgoing will get activated in 1hr. When the supervisor could do it why could'nt the agent do it. such a ridiculous service. I am fed up of Airtel service the only reason why I am having that sim is because I am using that number from past seven years and I dont like to change my number.

I am a customer of Airtel since 2005 and my number was [protected], I used it for 5 years and had been very punctual in all my bill payments. It was in 2010 November that I requested to stop my number but to no avail, so I used it another month and had a bill of Rs 2700 which was late in getting paid because I had shifted to another place. Airtel customer care was after us to get the bill paid, they gave many threatening calls at my number and to the cell numbers I had been frequently calling, i.e my family. So finally we got the bill paid for which a man from Airtel office came to our home to get the money collected and my Dad made him write and sign a paper stating that the number will be closed and handed over the sim to him. After that [protected] was history for us and we had no connection with that number. It was a case closed..!
Now after some months I start getting the bill details of the same number at my email and the bill ranging from 6,000 one month and within 2-3 months it got over 12,000. When I checked the email(containing the bill of 12,000) on May 27, 2010, I immediately called the Customer Care and informed them that I had been using the number from many years but got it closed some months ago and I am still getting such heavily billed emails, so that means that the number is being misused by someone, and wanted the number to be immediately closed otherwise I don’t bear any responsibility for the same. The customer care boy said Ok the number will be closed as soon as possible. Now I want 5 answers from them.

1. When Rs 2700 (my last payment) bill was over due, the customer care was calling at my and my family’s number 24/7 to get the payment. As the credit limit was exceeding. So were the Customer care of Airtel sleeping when the bill shoot up till 12000 ???

2. What is the meaning of Credit Limit ? I still remember my number being temporarily disconnected when I was late in paying Rs 700 bill . So when the number was being misused and even after my informing, How did the bill got so out of control without being disconnected? Does Airtel accept bribes from ingenuine people ?

3. The Friends and family numbers- I had been using this number from 5 years and Airtel must be having a record of my 5 years’ bills (I have it in case they don’t have it) and Airtel knows the frequent numbers I had been calling all these years… I challenge Airtel to show me even one of the numbers in the bill dated after my closing the number. The person misusing the number has called continuously only on 2 numbers, which never listed in 5 years of my talking from this number. Why doesn’t Airtel call those numbers and inquire about the person calling or get the details of the numbers being called by that number???

4. Why was the number not closed after repeated requests? First in the month of October I made a request of closing down the number but to no avail then I requested to close the number in November but to no avail, then finally we made the final payment in December and got the number closed from our side. Still WHY was the number still working? So that Airtel people sell it illegally???

5. Why the harassment? The Customer care of Airtel is so ridiculously disrespectful. The boy who called a senior citizen in my family said to him “Tu ta buzurg aa, koi sharam kar” in Punjabi. Meaning “You are an old man, have some shame”. The Customer care has also misbehaved with one the senior citizen, a lady and we have all the proofs of that too. I say Airtel and that boy should have some shame! They are giving me all the reasons to take them to court.

6. The Airtel representative who took the last payement from us, gave us in writing that he has taken the sim and will be closing the number, with this and other proofs which will justify my case, I can give a good answer to Airtel. But I wanted the thing to be sorted out peacefully.

7. The Customer care representative who called us, we have explained all the situation to them, still they call daily and act as if they don’t know anything, which is so very irritating and annoying, they keep calling my friends and family numbers(which I used 9 months ago when I was using the number) and are trying to spoil my reputation, being a girl I can take them to court also on this behalf, so its better they stop spreading their everywhere as soon as possible. Why does Airtel keep such illiterate people as their Customer care?

Now I want a reply from Airtel as soon as possible or I will take them to court and will want no further correspondence with them in future and also get 6 numbers disconnected (which I and my family are currently using) also of Airtel !

We have had a pathetic experience with Airtel and will share our experience with others as well… so that Airtel doesn’t fool anymore innocent people.

Dear Sir / Madam,

I was an Airtel broadband customer from Sep. 8, 2008 until Sep. 17, 2009. The broadband connection was provided through a land telephone .

I requested the Airtel Customer care agent ( Senthil ) to disconnect my connection on Sep 17 ,2009 as I was going out of station & didn't need the service any longer. The agent obliged & tried convincing me to make use of the landline connection to which, I disagreed. The next day I get a call again from the call centre wanting to know the reason for my disconnection of service. This agent too forced me to hold onto the landline connection & then offered me by saying that Airtel will not charge me any rental fees for the landline. However, if any calls were made it'll be charged. Trusting this gentleman, I agreed verbally over the phone.

Since then the telephone has been disconnected & put in storage. To my dismay from Nov.2009 until Jan. 2010 Airtel kept sending bills to my residence being the charge towards rental for the landline connection. The collection agent kept harassing my wife in my absence during this period on her mobile & also by frequently visiting my house. Unable to put up with this harassment ,she paid the bills till Jan 2010. When I heard about this anomaly I instructed her not to pay
any further bills of the airtel. In January 2010, my wife had visited the Plamoodu office of Airtel in Trivandrum & gave them a written application to disconnect the landline connection & withdraw the instrument from the premise. The very next day my wife gets a call on her mobile from the customer care & trying to convince her to hold onto the telephone & they’ll sort out the billing issues. My wife disagreed to this. When back home in February 2010,I spoke with the customer care agent seeking an explanation for the bills raised though the rental was free. I was advised that I've to pay for the rental as it’s not free & may be the previous agent made a mistake !!!!!!

How can an organization of your repute do such type of cheat to customers ??
I reminded the agent again to disconnect & take away the instrument which, till date has not materialized. I requested to speak with a superior in this matter & I was promised I’ll receive a call within 24 hrs which again never happened. I warned the agent that I’ll resort to legal steps if , Airtel still kept sending me rental bills for the telephone. Though, nobody came to pick up the instrument ,I did not receive any bill statements since then ( Feb 2010 ). Hoping the chapter had closed I decided to maintain a low profile even though I had paid Rs.868.99 in excess being the telephone rental apart from me & my wife being mentally tortured & harassed by your company.


The whole episode takes a different turn when I receive a letter from the Trivandrum Legal Service Authority , requesting to appear before the honourable Lok Adalat on August 8 , 2010 as per the Pre-litigation petition filed under section 21 of The Legal Service Authority Act 1987 by Bharti Airtel , Kochi.

The “charge” against me being non-payment of bills for the month of Feb , Mar , April 2010 amounting to RS. 721/= & all the more not responding to three repeat notices sent from your office.
• How can your organization falsify statements in front of the Indian Judiciary wherein, your office never sent me any further bill statements from Feb.2010 onwards ?
• How come your office claims having sent me 3 notices requesting to clear the dues when I received nothing ?
• How come I was not sent any notice from your office pertaining to this adalat rather than learning it only when I received it from the District Legal Services ?


On August 8 , 2010 @ 1030 hrs. I made myself available in front of the Honourable III Additional Munsiff’s Court Hall in the Thiruvananthapuram Vanchiyoor Court for the hearing. Mr. Movin ( Airtel Representative ) was gasping for words when I asked him to clarify certain points pertaining to this issue in front of the judiciary panel. He could only say “may be” , “I think”.... but, no clarifications to my questions what so ever. Then, came a “gentleman” to his rescue . He had no sense of basic etiquettes & started addressing me “aedoo” ( in Malayalam ) & was very rude & unprofessional. He tried comparing Airtel to BSNL to justify over my statements but, in the bargain only axed himself. As things were not going in the right direction I informed the honourable panel that I’m not willing to pay a single paisa towards this issue & I came out of the court hall once the proceedings were finished. If not for the unprofessional behaviour of the counsellor representing Bharti Airtel & the Airtel representative, Movin who had no clue on my case, I would have probably paid up two hundred odd rupees which, the panel put forwarded to me as a compromise settlement.

But, having said this .... why should a consumer like me pay for it when Airtel has wrongly billed me for no fault of mine.

I cannot imagine Bharti Airtel resorting to such cheap tricks to increase the revenue.... Probably, the management at the top rung is unaware as to how the bottom rung of the ladder is manipulating the facts to achieve their monthly targets.

I demand the following,

1. An early response to this mail clarifying all the aforementioned points apart from taking away the telephone instrument from my premise within 48hrs.

2. Refund of Rs.868.99 collected from my wife vide bill nos. –[protected] ,[protected] ,[protected] being the rental charges of the telephone.

3. Cancel the bill amounting to Rs.721/= vide bill nos[protected] ,[protected] ,[protected].


I anticipate a very positive & immediate response to my concerns.


Thanks & Warm Regards,
Binu K.N
[protected]@rediffmail.com

respected sir/mam,
i m kuldeep kaushik frm gwalior.I hv taken a connection from airtel which is a combo pack named SURF 699 last month,which is a dsl connection & landline no.is[protected].frm last 10days i went 2out of station, 2day i came bck n tried to call a colleague,when i picked the reciever up 2 the ear,the dial tone is off n i think that my phone is dead,then i checked the broadband connection ,its working bt their is no dial tone on my phone ,n i checked the connection n leads 2 bt they r all right.So pls.try to make up this complaint as soon as possible.

thank u
Kuldeep Kaushik
[protected]

The Airtel daily billing is still not beyond doubt for postpaid services. My number is [protected] which has a postpaid service. Besides, I have 4 Airtel prepaid services at home and don't have any complaints. When it is a postpaid service, the service becomes dishonest and starts cheating, as detailed/comprehensive monitoring is not feasible in postpaid services. So the service misuses the scope and does not lose the dishonest opportunity.. So why should I go for postpaid? Though I know it very well if I apply for cancelling the service, requests from every corner of the planet would start coming to me. So why don't provide an honest service so that you dont need to that, But if I decide, I will do that definitely, just waiting and watching.

So beware!!

Kousik Roy

Sir,

I have taken a new broadband connection on saturday and my application number is 0147748. Since I had urgent requirement, the airtel team said they would get the connection done within 3 days, but till now it is not done. Also when I tried calling to the concerned authorities, they just dont reply in a proper manner.

Please look into the matter and get the request done. It is really sick of Airtel, who is known for its services, and still have such irresponsible people.

You can reach me back anytime on [protected].

Regards,
Mitul Ramwani.

Hi: My number is [protected]. Airtel keeps sending me the messages that Caller tunes has been activated on your phone. For no reason, all of a sudden they deduct Rs. 30 for their caller tunes which I never subscribed in the first place. When I called their Customr service (which is very difficult in few attempts), the representative tells that he can deactivate the service but can not refund me the money. This happened almost 3-4 times and now I am very sure this is a systematic fraud by Airtel. Do not trust Airtel. Looks like everybody in my friends circle know it and therefore avoid Airtel. This has happened to many people and went unnoticed. I believe this systematic fraud is supported by Airtel management and therefore such malpractice must be fine by DOT. Airtel has collected a huge sum of money by this fraud and everyone should get their money back from Airtel if they subscribed to their caller tune services.

Thanks

hi,,,
this is vikrant arora and my customer id no. is [protected]...as i had asked for recharge at your customer care centre & from there one person visited at my place & he took cash of rs1200 from me & he told me that recharge will be done as soon as he will deposit this amount at his office by the time he has given me one card which i am enclosing with this complaint letter,..
plz take strict action against it...


VIKRANT ARORA
[protected]
[protected]@yahoo.com

i have been responding to the calls from your end. I really would like to tell you if you would understand how painful and disturbing the calls have been. i do not know if it was you or someone else on the call who totally did not want to hear a word of what I had to say I even request for the name but she just did not give her name to me. It was so frustrating that i was speaking from my end and she kept speaking from here end and when she finished she banked the phone down.

Kalpana you know the total situation of my connection it feels like I have made a big mistake and instigated a total harassment by putting my problem to you.

I dont really think I deserve to be insulted and harnessed after being misguided for such a long time. All i have wanted is an internet connection which was offered from your end. I am not a bill defaulter then why am I being treated like one.


AFTER ALL THE BELOW MAILS I HAVE BEEN REQUESTING FOR THE CONNECTION.

YOUR PEOPLE CAME HOME DID SOME WIRING. I HAD ASKED FOR A CHANGED NUMBER AS I WAS GETTING A LOT OF BLANK CALLS ON MY PREVIOUS NUMBER. SO AFTER THE WIRING A GET A CALL FROM YOUR END SAYING IN 2 DAYS WE SHALL COMPLETE THE INTERNET CONNECTION AS PER THE SCHEME I HAVE ASKED FOR. NOW IT IS 2 MONTHS AND NOBODY EVEN BOTHERS TO CALL OR COME AND VISIT. THIS IS REALLY A BIG JOKE. I COULD HAVE TAKEN ANY OTHER CONNECTION BY NOW BUT I AM TRULY INTERESTED TO KNOW HOW LOW AND UNPROFESSIONAL A COMPANY LIKE AIRTEL CAN BE AND CAN GET.

AFTER ALL THE SHAMELESSNESS OF THE ABOVE YOU SEND ME A BILL AGAIN FOR THE JUNE MONTH.

WHAT DO U THINK YOUR CUSTOMERS ARE FOOLS WHO CAN BE MISLEAD TO SUCH AN EXTEND.

THIS REALLY NEEDS TO BE PRINTED IN THE NEWS PAPERS .TO WHAT EXTEND
AIRTEL CAN GO.

--- On Wed, 2/6/10, SHRISHTI KUMAR <k.[protected]@yahoo.com> wrote:

From: SHRISHTI KUMAR <k.[protected]@yahoo.com>
Subject: NO CONNECTION BUT BILL SEND ?????????????????????
To: "AIRTEL" <wecare.[protected]@airtel.in>
Date: Wednesday, 2 June, 2010, 9:26 PM

I HAD REQUESTED FOR A RECONNECTION OF MY NUMBER OF 40039878 UNDER THE RECONNECTION PACKAGE O[censored]NLIMITED INTERNET OF SPEED 512 @
499 4 WEEKS BACK. I DID FILL UP ALL DOCUMENTS REQUIRED FOR THE SAME BUT NO RESPONCE FROM YOUR SIDE AND YOUR MARKETING EXECUTIVES WHO HAVE TAKEN MY DOCUMENTS AND APPICATION FORM LONG BACK BUT NO
CONNECTION TILL DATE AND NO CALLS FROM ANYBODY FROM YOUR END. IT WAS THE SCHEME WHERE I WAS GETTING UNLIMITED INTERNET SERVICE AND ALSO THE SPEED WAS TO BE DOUBLED AFTER MAY.AS I HAD DISCONNECTED MY PHONE IN THE MONTH OF FEB 2010 I WAS OFFERED THE SAME WHICH I DID WANT TO RECONNECTED AFTER BEING CALLED BY YOUR CUSTOMER CARE FROM BOMBAY.

NOW I RECEIVE A BILL FOR THE MONTH OF MAY FROM YOUR SIDE. PLEASE EXPLAIN THIS TO ME


--- On Sat, 1/5/10, SHRISHTI KUMAR <k.[protected]@yahoo.com> wrote:

From: SHRISHTI KUMAR <k.[protected]@yahoo.com>
Subject: Broad Band Connection
To: wecare.[protected]@airtel.in
Date: Saturday, 1 May, 2010, 4:35 PM

My name is Shrishti Kumar. I had a phone number which I have now
disconnected which was[protected]. While I received a call from
Airtel from a bombay number in regards to settlement of bills and
disconnection I was offer a scheme o[censored]nlimited broadband and speed
of 512 after one month @ 499 per month. Which I had requested a
call back this week to confirm the same.

I was told that this is a reconnection scheme for those customers
who have disconnected their Airtel lines. I have called the customer
care numbers but have not received any help for the same.

I am now interested in the same scheme , could some one contact me
on [protected] if it is available and if not please inform me the
same so that i can take a bsnl connection then.


regards

Shrishti Kumar

I had taken a mobile Nop. of airtel after submitting all documents , but I received a sms stating that documents are not submitted so my outgoing calls have been stopped. I resubmitted all documents but still my outgoing calls were not activated I amm trying to call 121 ato register my complaint but I am getting only an advertisement for GPRS in the recorded service they have provided and they are not registering a complaint kindly tell me which forums I can approach for reredressal

Hi,

I recently bought Airtel Digital TV Recorder (DVR). My customer ID is [protected]. I attracted towards the advertised features of the DVR. I also enjoyed the features of the same for the first month of buying your service. However, since start of the second month I am disappointed by Airtel's service.

In the first month of buying the DVR, I was given Ultra pack for free. Everything worked fine. In the next month I opted for Economy pack and the problem started since then. Right now, I am having Supervalue pack. The programs which I recorded on DVR from the channels which were available in Ultra pack, and got automatically unsubscribed when I chose the Economy pack, I am unable to play those program from the DVR. For example, a program which I recoreded on DVR from PIX or HBO (which were part o[censored]ltra pack), I am not able to play those program from the DVR once I opted for the Economy pack.

When I try to play any of those programs, I get a message "This channel/program is not subscribed by you. To view this program you need to add the relevant topup to your account...." Error Code: 4

I dont understand, why should I subscribe any channel to view a program which is already available in the hard disk of the DVR.

After several unsolved complaints (I can give all the complaint numbers along with dates), I contacted Nodal officer on email. I received a call from Mr. Roop Singh ([protected] ) on 7-Aug-10. He told me that he could not solve the problem.

I have found out from other people and also from the internet that Airtel applies the restriction on their DVR customers. Airtel does not allow its customers to play a program from their own DVR, once a channel is unsubscribed. I dont understand that once I buy the DVR along with the Recording Topup, why should I be deprieved of playing ALL the recorded programs ? Please note that Airtel's competitor Big TV does not restrict its customers from playing recorded contents the way Airtel is restricting.

Can I request to protect rights of the consumer in this regard ?

Regards,
Setu Shah

This is to bring to your kind notice that I have been cheated on account of providing Mega Pack with Free Offer period of 3 months at cost of Rs.1890/-. But unfortunately I have started receiving messages in 2 months only to recharge again.

While installation representative (Sunil-[protected]) from Anishka Enterprises have come for the installation and confirmed 3 months subscription. When first reported this call I took Sunil from Anshika on conference with Airtel representative, where he too confirmed of receiving Rs.1890/- payment and confirmed to update in my account.

But after 6 days of no change in status today I have called again with Srv Req[protected] and requested for solution. Surprisingly I was given no help and advised to write this mail. Look, I don’t know who is Anshika Enterprises as I have called Airtel for new connection and I am not ready to run from pillar to post to get this activated. Its your responsibility to get this fixed and enable my connection back.

CAll Logs - 3510721, 3491275

To my surprise I have also started receiving messages that your problem got resolved but actually nothing has happened.

Only thing happened is I am rolling like Roll O Coster from front office to back office. Please find attached bill for the service which is not provided.

[protected] - i want to know the details of this airtel's owner. it's name,age,complete address etc. can you please help me ? i will be waiting for ur reply.

My airtel net on phone service is not deactivating and the the service is automatically renewed per day costing Rs 5/day . So I want to know that how can i deactivate this service .My number is [protected]
Andaman & Nicobar Zone

We are facing problem of network in our area i.e. Idgah Hills, Bhopal. Inspite of many complains, there is no response from the operator. I feel they should put on their ads that we do not have network at Idgah Hills, People staying there should not buy Airtel cnnection. My cell no.is [protected], if anyone responsible is reading this. please do something. SK

Airtel has been cheating its customers in the name of Fair Usage Policy. When the connection is supposed to be for unlimited data transfer, they reduce the bandwidth to half of what is in the plan when the amount of downloaded data crosses 2 GB. To add insult to injury, they redirect the users to some stupid Fair Usage Policy page when in the middle of something.

Imagine being redirected to this page when you are doing some online shopping and you are at the last step.

It happened to me.

FROM 07.08.2010

G.R. RAVICHANDRAN
Proprietor
FINE PAC MACHINE
NO.6, ARUMUGAM STREET
GANDHI NAGAR, EKKADUTHANGAL
CHENNAI – 97
MOBILE NO.[protected] & A/C NO.[protected].


TO

THE MANAGER
AIRTEL CUSTOMERCARE
CHENNAI

SIR,

SUB: MY PAST MOBILE NO.[protected]REQUEST FOR DECEMBER MONTH
2006 DETAILS BILL PERIOD[protected] TO[protected]– REG.

REF: YOUR BILL NO.[protected] & ACCOUNT NO.[protected].

*********



SIR, MY MOBILE NO.[protected], I used past 3 year. I request you to kindly give or send us the detail bill (Incoming & Outgoing calls).

My mail id : [protected]@yahoo.com or [protected]@rediffmail.com


Please send us the[protected] to[protected] detail bills.

Thanking you

For FINE PAC MACHINE

respected sir,

i would like to warn all mobile consumers who are planning for airtel connection.plz refrain from using airtel connections, they are bloody thieves,charging for services which we have not subscribed to,and here is a new way of cheating customers, my mobile no.# [protected] (sim #[protected] was switched off for one month and just yesterday i switched it on, it says unregistered sim , i contacted the customer care office , they said that the no. is deleted from the airtel database , there is no way u can restart it, i had nearly rs 70 in it . they had provided me with lifetime validity , if it says lifetime validity why the hell they deleted my no. from the database for not using for one month.this has happened the second time when i lost money and the no. too. when i go through all the consumer complaints i find that airtel has most no. of the complaints,they are unethical company, and i going to ensure the airtel company that i am going to the CONSUMER COURT regarding this(my no. being deleted & the charging for services which we have not subscribed to ), as i am not going to take this lightly & make the airtel guys pay for it & also , me and my 9 friends have decided to stop doing business with airtel and they are going to unsubscribe their airtel connection on ethical grounds.i dont know whether the airtel people care or not , but at least this will ring bells in the minds of the existing and future airtel customers.
THANK YOU

ambrish sadhu

[protected]@gmail.com
[protected]@hotmail.com
contact # [protected]

i have a airtel iptv service attached with broadband & landline connection . i had made 4 complaints of not working of my iptv set top box & connection which i have bought it from airtel one year ago for Rs3500/- with taxes i pay Rs1250/- every month for this service but out of my 4 complaints-
1. 1st complaint was not registered
2. 2nd complaint was on 29th july[protected] no action took place
3. 3rd complaint was on 3rd august[protected] no action took place
4. 4th compliant was on 7th august[protected] no action took place till now

due to this irregular service i want compensation of my two months bill as per my complaint dates of last nine days & a period of twenty days when my services were not working. if my problem would not be solved in next 48 hours the complaint would be forwarded to the higher authorities of trai.

Few words I would like to Say about the over willing response of the Airtel Billing service is airtel provide the worst mobile service in Mumbai. My company suggest me use your net work & I am unable to explain your service problem. It’s my mistake that I am using to the airtel billing plan, last four month I lock the compliant in your customer care center for bill hard copy SR No.F[protected], 33471034, and 33012919. Which is lock in CC
I never ask Bill on mail, last three month this happening. Once lock compliant this should not repeat is it way you give service...

Mob. No +91-[protected]