Airtel Complaints & Reviews

I opted for a roaming booster pack and paid Rs.42/- for the roaming booster. I also have a regular booster face value Rs74/- by which my calls to Airtel mobiles should be charged Rs.0.20 and other moile and land line at Rs.0.50. But when ever I call any number Paise 55 is being debited to my account. I want to know why.
My mobile no. [protected]. My mail id is <[protected]@gmail.com>
V.Shunmugasundaram.

Hi,

I was approached by an Airtel representative (Rohan) to check if I was interested to get myself an Airtel Broadband connection. I asked him to come down to my residence to discuss further. He promptly cam down & briefed me about the various broadband packages that Airtel provides & I zeroed down on a package as per my needs. He then filled in the registration form on my behalf & I signed the same. He handed me the customer copy & also collected some id proofs as part of the documentation process. I was then asked to pay Rs.2000/- (Thousand rupees as the initial rental & activation charges and another thousand as a one time modem procurement fee) which I paid in cash. I was told that the technician would visit my place in two days to install the modem and activate my broadband connection. However, I waited for about 15 days but didn't hear from anybody. I then called Airtel Customer Support and was told that they have logged a complaint and provided me a ticket number (Compliant No[protected]. I was asked to scan the customer copy that I had and email the same to the representative's id (siddarameshwar.[protected]@airtel.in) which I did. I was told that the refund department would get back to me within two days. Again, I received no call. Then after frequent follow-ups I was finally told that they had no sales representative by name Rohan & that the registration book that he was carrying could have been stolen & that I will not receive any refund for the money that I paid. I never expected Airtel to behave in such a manner. When I have submitted all the proofs related to the payment that I made, I expected them to empathize the situation I was in and refund the money that I paid. I am a true Airtel customer having their mobile connection for over 7 years now and this is the worst ever service I have had with them.

I need help in getting my refund and charges for all the trauma that I have undergone with their behavior.

Thanks & Regards,
Sudhir R
(Mobile - +91 [protected])

I have been receiving unwanted services like football updates, astrology, friendschat etc from 54321 which deducts Rs. 10 everytime from my prepaid balance. I have never registered to these services. After I request for deactivation , it again subscribes to these services after few days and deducts Rs. 10 from my balance. I request you to please urgently look into this issue.

Name: Pramod Kanojia
Cell no: [protected]
email: [protected]@gmail.com

sir/ma'm,
i'm an airtel customer for post paid for the past three years, i've paid my bills in time, until recently when i've shifted my home to jubilee hills, i'm unable to find a proper place to pay my bills, i've asked several collection executives to collect the money, they do so for one month and the next they move to other companies and again i've to call the customer centre to send me another executive. this takes a min. of two onths and again it goes into record that i'm defaulting. everytime some call centre people call me when i'm extremely busy and they keep wasting our time, asking for the confirmation of our billing address and so on all non-sense stuff...
so i made a request to the customer care to arrange for the collection executive, instead they've disconeected my connection and now they warn and the customer executive whom i spoke threatens that i better pay the amount or the connection be removed.

i'm shocked the way the airtel is working, besides i tried to browse the airtel's website and had tried to get in access with the centres nearby to my place, the website is not working properly( select your region in Reach airtel of Post paid)...

i only hope that they may rectify this problem and not pose me hurdles in my busy life.

Hi,



This is Shine from Trivandrum -The Customer of Airtel ( [protected]). I Facing a Complaint Regarding my Offer TT ( 10rs - Triple Talktime ) is Not Credited 16 July

Onwadrs. Many times i call to customer care regarding the same issue. I Got the Offer Message on 14th , 15th , 16th , 17th July From AL-Airtel .After that i Confirmed from Customer care Regading this One. They are informed that the Offer is Now Available pls do the recharge and you will get the talktime within 48hrs ( Inform from Yasir - Team Leader & 1 CCE ). After that I done the recharge on 16th 6pm .( Tran. ID :[protected] ) and got the TT of Rs.6/- But I didnt Got the TT yet now...Today (21st Juy ) I call to customer care and Mr. Niju ( Team leader ) Inform that the Offer is not available for your Number ... Are You Cheating to the Customer Or Not ......... .



Offer Msg Details . NOW GET TRIPLE TALKTIME ! Rs.30 Talktime on RC10! Get Rs.6/- talktime on recharge and Extra Talktime of Rs.24/- credited within 24hrs. 1 time offer before 22 Mar 2010. dial 141....



Pls Take the action against Mr. Yasir & Niju ( Team leaders ) and following Executives.......





So Pls Kindly Give me the Revert through Call or Mail....................



Yours Respectevely

Shine.P

[protected].

Greetings,

Kindly go through the below mails

Hello,

Ref: AIRTEL DIGITAL TV - Ref No: 2511468 (form reference number)

I have ordered and paid via billdesk.com using credit card for AIRTEL dish tv via online and didn't not yet receive any further information/calls after that.

Please find the below emails communications used for your reference. Expecting a reply as none of the phone numbers are answered by the vriti-interactive call center people or no reply for emails.

Please check into this and do the needful asap!

Thanks a lot in advance.

Best Regards,
Manian
[protected]

Payment Confirmation:

from [protected]@onlinedeals.in
to email.[protected]@gmail.com (Yes, this is you.) Learn more
date Mon, Jul 19, 2010 at 3:23 PM
subject Payment Confirmation
signed-by offers.indiatodaybookclub.com


Name: Manian Gandhi C

E.mail :email.[protected]@gmail.com


Dear Manian Gandhi C


Thank you for shopping with us, the product Silver Pack
Total amount is Rs. 1650.0
Your order would be processed once we receive the payment confirmation at our end.

Thanking you and with best wishes,

Yours truly,
Vriti Infocomm
Note: This is a computer-generated letter, and no signature is needed.
[protected][protected][protected][protected]
[protected] Forwarded message[protected]
From: Manian Gandhi <email.[protected]@googlemail.com>
Date: Tue, Jul 20, 2010 at 3:42 PM
Subject: Re: AIRTEL DIGITAL TV - Ref No: 2511468
To: Ranjeet Singh <ranjeet.[protected]@vriti-interactive.com>


This is the same number you gave me yesterday stating its your mobile number!!

Could you please send my customer id with Airtel so that I can do the necessary myself.

Thanks for your reply and time.

Best Regards,
Manian
[protected] Forwarded message[protected]
From: Manian Gandhi <email.[protected]@googlemail.com>
Date: Tue, Jul 20, 2010 at 4:15 PM
Subject: Fwd: AIRTEL DIGITAL TV - Ref No: 2511468
To: Ranjeet Singh <ranjeet.[protected]@vriti-interactive.com>
- Hide quoted text -
Cc: airtel.[protected]@vriti.com, [protected]@airtel.in


No one is answering the mobile number you provided.

Please some one help me.

Thanks,
Manian
[protected]


On Tue, Jul 20, 2010 at 3:31 PM, Ranjeet Singh <ranjeet.[protected]@vriti-interactive.com> wrote:

Dear sir

Sorry for delay in installation,I had forward your detail to tech-team

Toufik Khan-[protected]


On Tue, Jul 20, 2010 at 3:11 PM, Manian Gandhi <email.[protected]@googlemail.com> wrote:

Hi Ranjeet,

Ref No: 2511468

Could you please check the status of my new connection with Airtel Digital TV. Since you told me I will be getting the connection today, but no one has called me up yet regarding installation.

Could you please share the contact numbers to whom I can speak regarding the same.

Thank you,

Best Reagrds,
Manian
[protected]

On Mon, Jul 19, 2010 at 3:16 PM, Ranjeet Singh <ranjeet.[protected]@vriti-interactive.com> wrote:

Dear customer,
Thanks for showing interest in Airtel Digital Tv. It gives us great pleasure to welcome you on Airtel DTH network..


AIRTEL DTH for:

* MPEG-4 DVB S2 technology for the best picture and sound
* No installation charges
* pick extra channels from Top-ups option
* Free radio channels
* Get installation by your local Airtel DTH dealer through free home visit

You can make the payment on below mentioned link for the
online payment of Airtel Digital Tv.

http://offers.connectindia.in/checkout.htm

*choose BillDesk for credit card and
CC Avenue for Debit Card, Netbanking, Itz Card,American Express


Product ID is 8025 for all plans
After payment you will get a form reference number pls send the ref.no.on the same e mail-ID for activation






Thanks & Regards
Ranjeet SIngh



Online sales Adviser
Vriti Infocom pvt ltd
Ph: +[protected], EXTN NO_7616

E-mail:ranjeet.[protected]@vriti-interactive.com

Following is the test of my complaint sent to AIRTEL people.

Dear Sir / Madam

I have booked a digital TV connection using your IVR service on 13.07.2010 at around 11.00 AM and have made a payment of Rs 1590/- by IVR using my credit card at that time itself.
Booking was done by one Mr Chris, in sales section who gave me transaction ID 9772226 and promised that within 72 hrs connection will be provided. Toady is the seventh day and there is no communication from your side.

Unfortunately your 24 x 7 toll free lines or customer care is very ill equipped to help me out. I have made numerous calls to customer care and it seems they are all parroting only one thing " we have forwarded your request to installation department and some one will call you in next 15 minutes or half an hr" but no response till now from your side even at this time when I am writing this complain.
If you are intersee to know name of some of those Call center executives, Shabanam, Nilesh, etc.

This is highly unprofessional attitude of AIRTEL, which is giving false claim of providing a connection and not making available any information to though you have my telephone number with you.

Kindly ensure that this connection is provided in next 24 hrs or make arrangement to refund my money immediately.

My details

S K Srivastava
Phone number - [protected] (As mentioned to you)
Amount paid - Rs 1590/- using Crdit card
Transction ID - 9772226
My pin code number given to is - 603127





In case if your system does not recognises this pin code please use 603102 as new pin code

Your nearest dealer to my place is " Ganesh .... " Chengalpattu, Kanchipuram , TN.


If you require any further information, please call me at above mentioned number

My alternate number is[protected].


Regards

S K Srivastava

Hi, My number is [protected]. I have been charged Rs.30/- for the last two months for this Airtel Friendz Chat service on my prepaid airtel number. I have never subscribed for this service. I want my Rs.60/- back in my prepaid account and want Airtel to stop playing these cheap tricks with customers.

Thanking you in anticipation
Gaurav

I have Airtel DTH connection. It's showing NO SINGNAL since 18 July 2010. I was able to lodge complaint after 1 Hr continuously calling on CC no . Atlast at 14:05 I have got complaint No:3332789 and representative promised me it will be attended before 18:00 O'clock same day. But it was not attended, on next day when I have called to local Lucknow Service centre with reference to complaint number they have denied and told me They havn't received this complaint alloted. Local Lucknow centre has also given me Complaint No. B4 for the same but even after 10 number of reminder calls its not been attended.

I am not able to understand How they are managing the services.

My wife, Dhanya Shyam took an Airtel Broadband connection last year in Bangalore. Phone Number[protected], AC no[protected]. We got a first month bill of close to 30,000 and realized that though we had asked for an unlimited connection, we had been registered for a connection with a 4GB limit. When we looked through the overall bill we also realized that the charges were exorbitant and called the centre and told them so. We had been billed for lots o[censored]sage during times when werent even present at home. We duly raised this with Airtel and we had multiple back and forth again and again regarding the same.

I personally spoke to a few people from the call centre and after much talking they came back and told us that we had to pay around 3000 for the bill and settle it once and for all. I said ok for the same and they promised to send me a revised bill, nothing came to us. We got a notice from Airtel telling us that they will institute proceeding against us to recover the money. I again called up and told them of the conversation and they again promised to come back with the revised amount.

We didnt hear from them after that till date, I got a call today supposedly from Delhi High court and seems that legal proceedings have been started. I am not sure how Airtel can do something like this to paying customers. We have Airtel Digital TV and a few connections in Chennai, I have an airtel cell and a DTH connection in Hyd, I had Broadband too, before i moved to a place where there is no airtel BB coverage. My wife has an Airtel phone and had this BB connection. We are long time users of airtel and its sad that you guys are resorting to arm twisting even after we agreed to pay the revised amount.

Can you please take swift action to prevent a fallout against this. The lawyer we were supposed to contact isnt helpful and keeps hanging up on me, the Case number is apparently 3033 and was filed by Sadhana Kaushik who is Airtel's legal counsel. I would expect a speedy response and resolution from Airtel. If my wife is harassed further, I will fight this tooth and nail and though u might seem to win this case, u will lose a very loyal customer and lakhs of rupees in future business.

Honorable Sir(s)/Madam(s),

I would like to file a major complaint against Bharti Airtel Limited for Extortion calls, Harassment, Mental Trauma and Breech of Privacy.

My Name - Hirdesh Mordani
My Airtel Number (N/A anymore) - [protected]

I have been a committed and devoted customer of Airtel Mobile & Broadband Services for the last 5-6 years until this year a couple of months ago.

In January 2010, I switched my mobile phone from a Nokia to a BlackBerry and opted for the Rs.1099 BlackBerry Plan with Airtel. I used it for almost a month to only realize I never actually used the Internet browsing and was only using the BlackBerry Messenger and Email (Which came also in a Rs.299 Plan).

However, by the end of the month I called Airtel Postpaid Customer Support and asked the staff who I was speaking to about what other BlackBerry plans they had. Firstly, I think it is very disappointing that Airtel places their fresher trainees in the Postpaid department who hardly understand any English nor can they communicate and solve any issues regarding their services.

Anyway, I still decided to co-operate with the trainee. Although I was aware of the regular plans that Airtel had for BlackBerry, i.e:- Rs.1099 (Full Browsing, Emails, Chats, Etc) and Rs.299 (Only Chats and Emails, No Browsing), I still wanted to verify this incase there were any new offers, etc. The staff also mentioned about only these 2 plans to me and nothing else.

I chose the Rs.299 plan and confirmed that with the staff more than once, after which he said, No problem sir, your plan will be activated within 4 hours or less. My plan indeed did get activated right after I received a text message from Airtel saying BlackBerry Prosumer Plan activated or something else, I really wish I remembered, Although I'm definitely sure it didn't include what plan it was, whether Rs.299 or what.

Anyhow, I seemed to be enjoying my new BlackBerry plan and it's email solutions until 10 days later, I mistakenly clicked on a Facebook link on my email. Surprisingly, Facebook opened in the internet browser of the BlackBerry and I was shocked.

I called Airtel Customer Support to clarify why was I able to access Internet Browsing on my Rs.299 BlackBerry plan, to which they told me I was on a Rs. 243 BlackBerry Plan where everything I do, Internet Browsing, Email, Chats, BlackBerry Messenger, is all chargeable by the KiloByte. I was astounded. I immediately checked my outstanding balance only to find out that in those 10 days, I had an outstanding bill of Rs. 4817.

After which, my life has become living hell due to Bharti Airtel Limited. I have had hundreds of calls from them asking for the payment. I co-operated with each and every call of theirs, because it's not something I'm trying to run away from. It's a mistake caused by a foolish Airtel employee. I have explained by case from scratch to a different Airtel staff whenever they called atleast 15-20 times after which I gave up and refused to repeat my case.

Although I never stopped answering their calls. Each and everytime someone would hear my case out, they'd say "Sir, kuch settlement kar lete hai" which I found very unethical of such a huge organisation such as Airtel. Everytime they'd say, "Okay sir, If we waiver your BlackBerry charges, can you at least pay your outstanding for Phone Calls and Text Messages ?" to which I have always agreed and asked them where would they like me to pay the bill (Which they told me themselves was of Rs.625 without BlackBerry Charges). They would always say they'd get back to me on that and then after a few days someone else would call and the case would go back to square 1 where I'd still have to pay Rs.4817.

After a couple of weeks, Airtel did the most cheap, unethical, unprofessional, childish thing anyone could ever do. They started calling my family members, my relatives, my friends, my juniors, my seniors, anyone's number they could possibly get from my personal calls made from my airtel number and started calling them and harassing them and talking to them rudely and asking them to tell Hirdesh (me) to pay his bills.

There was then this one day, I got yet another call from an Airtel staff. My god, I was baffled at the way she spoke to me.

Me: "Hello ?!"
Airtel Staff: "Good Evening, Main Airtel Se Baat Kar Rahi Hoon."
Me: "Yes ?"
Airtel Staff: "Sir, Aapka Rs.4817 ka Bill pending hai, kabhi bhar rahe ho ?"
Me: "Kabhi Nahi." (Ofcourse after all that I've been through with Airtel, I'm not going to repeat my case yet again)
Airtel Staff: "Kya Kabhi Nahi, Sab Photkat (Free) Mein Chahiye Kya ?"
Airtel Staff: "Aukad Nahi Hai Kya ? Chup Chaap Apna Bill Bhar Do."
Me: "What do you mean ? Is this the way to speak to a customer ?"
Airtel Staff: "Bhenchod Teri Maa Kaa, Maderchod.........................." And 'SHE' hung up

Wow. After this, I will go to jail if I have to, but over my dead body am I going to pay this very Airtel Bill. Infact I should be compensated for such rowdy behavior. Bharti Airtel, one of the biggest leading mobile services, behaves this way. All I required was some sort of proof that I had indeed consumed that Rs.4817 and I would have paid it. I'm not running away from my bills. I just don't want to pay for something that I haven't used.

I have also received a letter saying I have to be present at some "Lok Nyayalaya" Court on the 24th of July, 11:00 AM for not paying my bill of Rs.4817.

We the public must be really stupid to tolerate such behavior. It has to stop.

Your Honor, I sincerely hope I get justice in this case.

Thanks & Regards,

Hirdesh Mordani
[protected]@gmail.com

Its really a serious, when we can have all the channels then why can't we have Peace TV. Airtel people will have the same reply all the time "That they have forwarded our concern to the team" this is not going to help and we as a customer needs a relevant response or a valid reason.
People opt for Airtel just because of the good customer satisfaction value which it has earned over a period of time (Thanks to SBM) but in this case it seems all the customers are loosing their complete trust with Airtel. I feel our local cabalwalas are doing better in providing what we want, at least we get to watch our favorite channels even though we have to loose out on clarity and stuff but again who bothers for HD & MPEG technology when their basics requirements itself is not fulfilled.
Team its a serious concern and reply back to feedback does not matter what we are expecting as a customer that you should be transparent enough to provide us some relevant time-frame so that we can wait (if its sound feasible enough) or else we will move to Hathway or local cablewalas.

Hello Sir,

I am pathetically disturbed by unsolicited callers and SMS and cannot afford to attend them hence I opted for NDNC and Airtel Service Providers assured me the same underneath confirmation code W[protected] which assured that all promotional calls to my number would stop within 45 days which never happened.

I have spent a lot of time to pepare a document on the SMS from commercial parties and the message center which sends them and have also provided the concerned callers number. Kindly ensure my right to be undisturbed.Jai Hind!!!

DATE FROM ID From #1 From #2 From #3 MESSAGE CENTER TYPE COMMENTS Message Content

[protected] BA-NCBN [protected] Personal Not personal Political

[protected] SHIVA [protected] [protected] [protected] Personal Not personal HDFC Loans

[protected] [protected] [protected] Personal Not personal Plz call me

[protected] TD-YNG WOOD [protected] 66813553 [protected] Personal Not personal FURNITURE

Hi i lost my Mobile Please block my Airtel Sim card.
No is [protected].
Any question please call me on [protected]/[protected]

Dear sir,

I have purchased a DTH connection of Airtel on 25th May 2010. I am facing problem since 15th July as the Set Top box is not working and there is no signal. I had registered a complain # 3307247 on 15th July but till date the problem has not been resolved. The Customercare is also very inefficient and there is no where one can go incase of some problem. the customer is left at the mercy of the dealer. This is the most inefficient company I have encountered and vouch in future not to us any Bharti Product.

I request u to pls facilitate a refund as i would not like to continue with this company's services.

Regards,
Ashish

Hi,

I had visited (11th May 2010) to the Airtel Gallery, Hinjewadi Phase II, Pune on 13th May 2010 and had made request to Executive to change my billing plan, but my request was not heeded & the Customer Care Executive informed me that the bill plan cannot be changed until next billing cycle as well have to drop mail to [protected]@airtelindia.com for your plan change request.

I had dropped the regarding mail on 14th May 10. This plan was change on 15th May and got rollback on 17th May and changed to new plan MH 249.

I was under impression that my plan was corporate plan MH 149 and my Jun Bill (17th May 10 to 16th Jun 10) was generated on 249 with amount Rs. 1945.

Apart from this due to some CUG plan upgradation my May bill was generated with 2 months 1. Rs. 0.00 & 2> Rs. 154. I spoke to executive he said there is corportae CUG upgradation so bill was waived and customer will get 0.00 change bill for May month.

Coming to my ongoing issues for Jun month bill, i had raised request to customer care executive to provide me justification of the Bill and re-generate same with plan MH-149. They said we will get back to you in 2 days and what nothing....

When i had checked my Jun month bill with details i saw Rs. 841 was charged to me as "One Time Charges", i again spoke to executive he said this is one time changes in one day, another day said you last month due amount and story continued...

I had finally wrote mail to [protected]@airtelindia.com for resolution on my billing query... no one turn back to me since from last 14 days... finally is had gave call to 198 number, executive told me that there is no waived off approved for your request and also told me that your services was barred.

I had been using Airtel Services since 3 years and had been paying the charges on time. Being an old customer, my request for compensation on the charges is not being granted. Inspite of calling the Customer Care Unit everyday regarding this matter, the Unit is not responding properly. Is this the kind of service Airtel gives to its Customer who has been paying bills regularly since 3 long years ?

Finally it touch to boiling water... i decided to raise complaint in consumer court for best justice.

I hope my request will be considered and please reply me as soon as possible. Hope that you will take right steps within a small span of time and oblige me.

Kind Regards,
Nikunj

I am unable to Lock my landline after following all the instruction, it still doesn't work. I don't know what the heck is happening with the Airtel dynamic lock. I want a customer representative to call me at [protected] or mail me @robingoel.[protected]@gmail.com ASAP.

i had few expectations of standards from airtel digital tv services.but it is hopeless!!! could have never predicted such high amounts of irresponsibilities and carelessness!!! airtel digital tv services SUCKS TO THE CORE!!! I WANTED TO CHANGE MY PLAN FROM THE EXISTING ONE TO MEGA AND RECHARGE MY ACCOUNT, MY HALF A DAY WENT IN VAIN TRYING FOR IT.. FIRST OF ALL, THE WEBSITE DOESN'T WORK THOROUGHLY, SECONDLY NONE BOTHERS TO ATTEND CALLS AT CUSTOMER CARE[protected].. IT IS NO WAY CUSTOMER FRIENDLY.. I WOULD LIKE TO DRAG THIS ISSUE TO THE MEDIA. IF THEY CANT ASSURE SERVICE TO THE CUSTOMERS, WHY THE HELL ON EARTH DO THEY ADVERTISE AND PUBLICISE SO MUCH TO BUY.. IS IT THAT THEY JUST WANT TO PPL TO PROFIT THEM BY BLINDLY BUYING IT, N LET GO TO HELL LATER????!!!! HEREAFTER I SUGGEST EVERYONE WHOM I KNOW That not to go for AIRTEL DIGITAL TV EVEN IN THEIR DREAM!!!!!!

Resp Sir,

Since morning i am facing a network Problem. Today in news paper i read that all unauthorized mobile towers (Airtel Towers) will be sealed till evening.
But right now I am facing the problem. I am not able to receive or make calls through my cell phone.
I just want to register an complaint against my Mobile Service Provider(Airtel).
If I had been informed about this I would have prepared some options for myself.
The whole day i was not able to make any calls. As it was Sunday the customer care center here in Aurangabad was not open. As well as was not able to make call at customer care(121 and 198).
But in the evening at around 8 o'clock i got some network on my cellphone due to which i was able to make a call at CC(121) where i spoke to Hemant. but unfortunately that person was not having any kind of information regarding the same but still he took the complaint regarding the same and gave me the Ref: F[protected] as my complaint number.
This is how my mobile service provider is working don't have any kind o[censored]pdates!!!
I kindly request you to look into these issue ASAP.

1. Auto deduction when AIRTEL service reply informing the message, As I know there should not be any charge against the incoming message. But whereas the company is debiting for that also.
2. Simultaneously credit displaying is also cutting the credit balance.
3. It is number of time I complaint and resolve the issue I remove the SIM from the mobile ([protected]). The service of Airtel persists in another mobile([protected]) but again the same drama has been started automatically service reply cutting. I do not know how many people of India are suffering the like me and being cheated by so called AIRTEL.
4. Thus Airtel malpractice with the mobile service and continuing the open corruption and exploitation with the innocent citizen of India.
5. Sure our government will keep dump because recently TRAI has done the Crores of Rupees unlawful corruption. So still there is existing biggest loop whole to exploit the common people only. Hence, I invite to awake up the conscious and educative citizen to raise hand with me the stop it. We want the liberal justice for the illegal exploitation of AIRTEL.