Airtel Complaints & Reviews

Date: 30.06.2010.
To,
The Customer Care
Airtel
Kolkata.

REF: MY MOBILE NUMBER [protected].
RE: Temporary Disconnection of Service.

Dear Sir,

Today Morning I found that my Mobile was displaying a MESSAGE that “SIM NOT VALID”. I called up the Customer Care Service and they informed me that my line was Temporarily Discontinued on account of Non Payment of Dues on my Data Card Connection.

I have been using the Data Card for more than a Year and the Services Promised to me at the time of taking the Connection were never matched by the services actually received. The Services Received was much below the level of Services Promised. Every time I would go to the Airtel Relation Centre and enquire about “When the Services would improve” and I would get one reply that “VERY SHORTLY”. But this never happened. Even than I continued with the Services on the hope that this will happen shortly.

The major setback came in the Month of March 2010, when the Services came down to intolerable levels. The Connection would disconnect without any reason and reconnect on its own. There would be no connectivity for hours for no reason.

I decided to discontinue the Data Card Services and also stopped making the payments. Because the Services Offered by you on Data Card was never matching (IT WAS BELOW THE PROMISES MADE BY YOUR RELATIONSHIP CENTRE) even after more than a year o[censored]sage. The call from your Relation Ship Centre for Payment Outstanding was attended by me and he was also updated on my stand. The Person on line even assured me that they will very soon improve and I should continue with the connection.

I have been paying a Premium charge for Services being used by me. I decided to stop this and as a result I decided to discontinue.



Regarding my AIRTEL CONNECTION [protected], I never had any problem with the services. You can also track my Payment History on this account. You were also satisfied with my performance and usage

And you have been kind enough to gradually increase my CREDIT LIMIT to Rs.14700.00 from Rs.8200.00. This reiterates my stand that the services offered by you on Data Card are not of Airtel Standards.

MY GRIEVANCE:
Today Morning, when I picked up my phone, I was surprised to find that MY PHONE IS DISPLAYING A MESSAGE “SIM NOT VALID”.
I called up AIRTEL CUSTOMER SERVICE and they informed me due to nonpayment of my Data Card Dues, my services have been temporarily discontinued.

My Request:
You are requested to look into the matter in the light of the above submission and restore my line. I would further request you to highlight on the Services of the data card services and give a solution to the problem.

In case you still do not restore my line [protected], I would request you to kindly accept my Request for Surrender of my CONNECTION [protected] and my Data Card with effect from the date and time of refusal to restart my connection.

Thanking you,
Yours faithfully,


………………………………………………………………
(SUNIL CHOUDHARY)

Dear Sir/Madam,

My father has a airtel prepaid connection ([protected]) which has a validity for an year for every recharge top-up recharge he does. Since he was out of town for about 3 months, airtel suddenly deactivated his service. When reached the customer care, no one was really helpful regarding this issue. At the same time customer support executives (reference no: [protected]) whom I spoke to was not helpful, nor she knew different prepaid plans available or provided by the service provider. She would not listen, but keeps talking over over again and would not listen. This is even before I could explain. Kindly, please advice what to do to have that number reactivated. Thank you.

Regards,
Nitin

Name : Gaurav
Telephone/Broadband plan name : Surf 749 (256 kbps daytime speed & 1MBPS during night) from 10 pm
E-mail : [protected]@yahoo.co.uk

I logged a complaint ( regarding slow speed of internet during night time perticularly on 18th -06-2010 i was told the by the CCE on the floor that the problem will get resolved within next 48 hrs . Engineer named Lokender visited my place the next day did something and the speed of broadband connection was 512 kbps for just half an hour and than back again to regular 256 kbps during the day as well as during the night.

Lokender told me to give him a call incase the problem persists & i called him directly and was assured that the problem will get resolved with a day.

On 23rd - 06- 2010 the problem of slow net connection was still there i logged in another complaint this time again was assured that it will get resolved within next day . Lokender visited my place again and then asked me to waite for a day more and the problem will get resolved i waited till 28th - 06- 2010. and untill then the problem was not resolved .

I loggged in another complaint on 27th-06-2010 for the slow net connection of 256 kbps instead of 1mbps during night time. the customer care representative told me that it will get resolved within next day before 6 pm. two new engineers visited my place and told me that the server is not picking up you plan and nwo they have identified it and the problem will get resolved until next morning.

As required by lokender i sent the print screen of the airtel speed test to him twice & was assured by lokender that the problem of slow net connection will be resolved within next day i waited again & it never did got resolved.

I waited again till 27th[protected]:30 pm & received a call today from the engineer to check weather the problem is been still there or not but until now the problem hasn't been resolved . i gave a call just know to the airtel customer care spoke to a representative asked for a senior floor manager and was not satisfied with him also because of the same answer . I asked for his senior and they disconnected my call after a few minutes of keeping it on hold

Its been 11 DAYS and my problem of slow speed connection from 1MPBS to 256 kbps is not been resolved till now.

Date of last complaint : 29th- 06-2010 time 11:10 pm - 11: 25 pm
Customer Care executive : Sumit
Floor Manager : Devendra
Senior Floor Manager : Jitesh
Respose : They disconnected the call.

I called up again at 11: 45 ON 29th-06-2010 hoping for some solution. he just informed me that in his status the problem is already resolved & he logged in another complaint & asked me the same questions which i have been answering since 18th-06-2010.

Request Number 4th complaint: He reopened my case wallah with the same request no.

I asked to speak with supervisor and was on hold for good long 15 minutes finally MR.Devendra floor manager picked up the phone and responded sorry sir the last call got disconnected and i asked him to get me a senior guy who can help me out. still my call was placed on hold for another 10 min and no response so disconnected this call at 12: 10 am 30th-06-2010

Mr Santosh (customer care executive)
Floor Manager Mr.Devendra again.

For all of you guys i want to take some strict action on this giant company AIRTEL now because of poor servicing & no solution for my problem for 11 days with 4 complaints.

Airtel Broadband services are the worst in india more pathetic then MTNL broadband who have there complaint resolution time maximum 6 days airtel has set a benchmark now by not resolving the problem of the customer for 11 Days , Numerous call + 4 complaints excellent guys!

I feel pitty on myself now that i disconnected my MTNL broadband for airtel .

I have sent the same e-mail to Mr. Gurmeet Singh Sandhu senior manager .

Complaint no : [protected]
[protected]
[protected]
4) Re-opening the same

I got a call from Airtel representative from[protected] on 28th of June 2010. He introduced himself as Adnan. He told me about Corporate plan wherein i could get benefits in call tariff, at a cost of Rs.500 (one time charge). They sent their representative to my office in Vashi, wherein i was asked to fill a form and deposit identity proof along with the amount. They gave me a copy of the form filled with the bill number. As for confirmation, i got a call from [protected] asking about what all was submitted, and was assured that my scheme would be activated in 8 hours time.
On 29th of June 2010, at around 10:30am, i got a call from the first number saying the documents have reached us and that the scheme would be activated by evening. I tried contacting them around 6pm, but my call was cancelled and soon the first number was switched off. There is no response from the second number.
What could be done to take strict acions against such fraud people? Should i launch a complaint at the nearest Police Station?

Raahil Rahman

hello sir,
I m rameshwar, my airtel no is [protected], my plain name is 'CAMPUS CARD' @0.10p/m calling, but my plain is automatic convert to 0.01p/s, when i m calling to customer care he was telling that your mobile was recharged with Rs.32 on 22.05.2010 but i m not recharge any type of such recharge & he was not allow to convert my old plain.
Could u please help me to get my old plain.
Thanks & regards,
Rameshwar
rameshwar.[protected]@gmail.com
[protected]

Hi,



I am using Airtel from past 2+ years and I have got 3 connections including 1 post paid and 2 prepaid, Recreantly I migrated from Postpaid to prepaid for number [protected] and till today I have made nearly 10 + calls and all the customer care executives does not have any responsibility because on 22 nd of June my out going calls are barred by informing that you people have not received my documents but I have submitted the documents 3 times at Rammurthynagar airtel outlet prior to this I was an airtel postpaid customer I would like to know when will my account will be activated its almost 4 days now and I have submitted 3 times my documents the only thing that I can do is log a complaint in consumer court regarding this to refund the money that I have wasted on airtel connections kindly do replay what I am supposed to do and let me know when my account will be activated.

We are using the Airtel Digital TV from Dec'2009 and had sever issues with this from past few days. The TV has completly not working from 19th June'10, we had registed complaint on 19th June and we got info that it will be solved on the same day by 6.00 PM. But the issue is still not resolved even today(29th June'10)

Every day we are trying for the Customer Care, but seen no movement of the issue even an inch.

Response of the Customer Care:
1. We will transfer the Call to Technical Person please be in line (afterwards the call got disconnected)
2. Server not good please call after half an hour
3. We will discuss with the concern area Manager and will call you and update with in an Hour.
4. Will call you with an Hour and also send the Technician today.

Every day we are getting the above response. We had activate the NEO Sports channel for watching the Asia Cup, but we did not see even a single match and the Series has also completed.

The main issue is The Connection for us is given to some other Dish instead of our Dish, When thoise people remove their dish our TV is not working

I had booked for an Airtel DTH connection on the 26th of June thru my mobile phone([protected]) and had made the payment thru IVR(CreditCard). Your CC associate , Mr Alok had promised installation in 48hrs, still I am waiting for a call/confirmation.scheduling of the Installation. And also I have called innumerable times your CC no's , but I am given some or other unbelievable replies like 'you have to book thru agent only', call other no, will forward to installation team, a call will come in 10min etc etc etc.


My Transaction ID : 9497163



Rateesh Malikattil
Silvassa, Pin 396230

hello,
i'm getting a continious Sms and Missed call from this number[protected], please look it in to this issue its really iretating me and ask them to stop this kind activity.

Regards
Senthil

Dear Sir,
I am currently in maharashtra and recharged with 40 Rs recharge coupon. However my simcard is actually from Kanpur. So I didnot get any talk value. I put a compliant in local airtel office they said nothing can be done. So I have come here.
Recharge Details:
Transcation ID: [protected]
Mobile Number: [protected]

Hi,
I am Shivaprasad, I want to disconnect my chennai postpaid connection([protected]), as i have moved to bangalore, I'm in no longer use of the service.I ve sent mail to [protected]@airtelindia.in, but the mail request is getting cancelled.I dont no wat to do, the custumer center people or the relationship center people, say they dont have option to cancel the connection and instruct to drop a mail to [protected]@airtelindia.in , i have sent mail many a times, but the request is getting cancelled automatically.kindly look into this request

I have a airtel broadband connection which I wanted to keep in safe custody because I was moving out of my home for 2 months due to rennovation. To apply for the saem first I called customer care of airtel and they misguided me to an airtel office for the same. After reaching the airtel office I came to know that the procedure was to pay some safe custody amount at the main hub of airtel relationship centre. I did exactly what I was asked to and paid an amount of Rs 400 for a month. I was given a request number 33786718 and I was told that my request has been processed successfully. After a few days, I was surprised to see that I have received a bill of Rs 1100 for the same month. If my account was kept in safe custody then how come I was billed for the same month. This is highly irresponsible behaviour.

I am attaching a copy of the receipt which I had got after paying the safe custody amount.

The female employees are very busy chatting among them, attending personal calls and composing sms, rather than responding to the customer. They are misguiding the customers by giving wrong informations. Please take necessary action immediately

I had applied for a mobile connection from airtel, for which necessary document was provided & physical verification was also done, Because of some goo[censored]p from their side, they wanted to re-do physical verification which i refused. They have now refused to handover the documents collected from me as it is susceptible to be misused.

please suggest how to retrieve the document & they should be penalised for harrashmentNEVER GO FOR AIRTEL CONNECTION

Dear Sir,
I am Ajay Kumar Napit from Bhopal Having Connection Airtel Mobile([protected]) in bhopal as per mention above subject on the date of 27 jun2010 they deduct wrongly amount on my airtel account and now they are not giving me refund that amount 50rs.& 3rs. . they say that u have downloaded java games & charges taken. i didn't download any game. so please rectify this error as per as soon.

Regards,
Ajay Kumar Napit
[protected]@yahoo.co.in
[protected]

Dear sir,
My whole village (village-Luhawad tehsil-Piplda distt - Kota Rajasthan) is an Airtel consumer bt we have network problem. Network problem is due to owner(farmer) of tower . In village we don't have sufficient light bt Thanks to Airtel so that it provide generator bt owner uses generator for his own purposes not for tower and we have network problem.
Sir i request u to solve our problem and expecting it to solve it as fast as possible otherwise we have to move away from hamara chaheta airtel.


Thank you

My concerns:
1. I have received court notice form Mr. Parthasarthy Advocate on behalf of Airtel on[protected] stating that I have a due of Rs.1388, and they requested me to come for a compromisation discussion on[protected].
2. I called up on Mr.Parthasarathy’s office on[protected], and fixed up an appointment on[protected] for the compromisation discussion.
3. During my discussion I found the court notice was served to me has no clear evidence and the advocate’s office was not able produce any document as well , and also the Airtel representative is not available for compromisation discussion.
4. I have disconnected phone numbers, which are mentioned in the court notice on[protected], and all the dues are settled on the same date (Details enclosed).
5. On top of that Airtel refunded Rs.933.49 in three checks in different duration (Details Enclosed).

I would like to approach this issue legally, on following factors:
 Till today Airtel has not approached me either in person or by phone call in this regard. Where as they have mentioned in the court notice: “in spite of several reminders and personal follow up I have not paid this due amount”, Which is totally wrong and has no base as well.
 As per the notice, if i have due for Airtel on what basis and why they are refunding the money to me, need explanation.
 Even though there is no mistake from my side, as a true and loyal customer of Airtel and I respected their court notice to visit their lawyer for a compromisation discussion to close this issue in an amicable manner but, they have not respected my time and effort and they have hurt me beyond a point which is not acceptable.
 I have been in relationship with Airtel for more than seven years (Even now, I am holding an Airtel number as well) and I have paid all my bills with out any dues till today.

 I have been fighting with Airtel form the day one, for poor reception (signal) for several years, being a corporate customer & IT Professional; I used to receive lot of official calls (National & (International). Due to poor reception at my home I always taking calls from outside of my house (literally standing in middle of the road). I am sure providing good reception is the fundamental responsibility of Airtel. (Refer Airtel Poor Signal Compliant word document)

 In spite of my several reminders, e-mails , personal complaints till now, there is no response I am still this same issue. In fact I wrote email to Nodal officer as well. Till today there is no response from airtel in this regard.
 If airtel would have concentrated on resolving this issue(poor signal strength) rather than complaining about me , it would have been really grateful.
 I am looking for a compensation legally ,to substantiate the pain and the mental harassment which I have been through for several years from Airtel

Hi,

I asked for Airtel DigitalTV connection couple of months back. Airtel DigitalTV team put me on an IVR and asked to pay the full amount to take the DigitalTV request. I found the system secure enough, so i paid through their online IVR system using my credit card. My customer id is: [protected]

After few days, airtel engineer came home to install the dish. However, he dint find the Line Of Sight for installation. He prepared the report and asked me to contact Airtel DigitalTV support team.

I launch a support case, case no: [protected], with airtel and submitted all the necessary documents including NO LINE OF SIGHT report. They assured me to refund my money. However, its more than two months, i have not recieved any money. I tried reaching to them many times, but now no one answeres my case, nor repling to my mails.

Customer Id - [protected]

My nightmare with Airtel Digital TV seems to be unending. Finally when I got the digital TV re-installed on 24th June after continuous follow ups for 10 days I thot now atleast things wud be fine. But I was wrong, within 15 mins of re-installation the channels went off and I got the message "Please recharge your account to resume your service"
I had already paid for a pack for one year in Oct-Nov 2009 and above that too I still have balance in my account so this problem makes no sense.

I have called up the customer care everytime since that day and everytime I got the assurance that it would be resolved in the next 20-24 hrs but still nothing has changed. I've spoken to their customer care executives, their technical support and everone but the result is a BIG ZERO.

The last thing I can think of is raising a formal complaint against them in the consumer court and taking this matter to higher authorities if this issue is not resolved today.

To everyone, "Never trust the Airtel people and DO NOT BUY AIRTEL DIGITAL TV esp. if you are in Gurgaon.

Dear Sir/Madam

Iam getting unnesccary message from unknown person as per provide numbers
[protected]
[protected]
[protected]
[protected]

Please track and let me know whose number is this

Please do the needfull

Regards

Shaji