Airtel Complaints & Reviews

Hi, My number is [protected]. I have been charged Rs.30/- for the last two months for this Airtel Friendz Chat service on my prepaid airtel number. I have never subscribed for this service. I want my Rs.60/- back in my prepaid account and want Airtel to stop playing these cheap tricks with customers.

Thanking you in anticipation
Gaurav

I have Airtel DTH connection. It's showing NO SINGNAL since 18 July 2010. I was able to lodge complaint after 1 Hr continuously calling on CC no . Atlast at 14:05 I have got complaint No:3332789 and representative promised me it will be attended before 18:00 O'clock same day. But it was not attended, on next day when I have called to local Lucknow Service centre with reference to complaint number they have denied and told me They havn't received this complaint alloted. Local Lucknow centre has also given me Complaint No. B4 for the same but even after 10 number of reminder calls its not been attended.

I am not able to understand How they are managing the services.

My wife, Dhanya Shyam took an Airtel Broadband connection last year in Bangalore. Phone Number[protected], AC no[protected]. We got a first month bill of close to 30,000 and realized that though we had asked for an unlimited connection, we had been registered for a connection with a 4GB limit. When we looked through the overall bill we also realized that the charges were exorbitant and called the centre and told them so. We had been billed for lots o[censored]sage during times when werent even present at home. We duly raised this with Airtel and we had multiple back and forth again and again regarding the same.

I personally spoke to a few people from the call centre and after much talking they came back and told us that we had to pay around 3000 for the bill and settle it once and for all. I said ok for the same and they promised to send me a revised bill, nothing came to us. We got a notice from Airtel telling us that they will institute proceeding against us to recover the money. I again called up and told them of the conversation and they again promised to come back with the revised amount.

We didnt hear from them after that till date, I got a call today supposedly from Delhi High court and seems that legal proceedings have been started. I am not sure how Airtel can do something like this to paying customers. We have Airtel Digital TV and a few connections in Chennai, I have an airtel cell and a DTH connection in Hyd, I had Broadband too, before i moved to a place where there is no airtel BB coverage. My wife has an Airtel phone and had this BB connection. We are long time users of airtel and its sad that you guys are resorting to arm twisting even after we agreed to pay the revised amount.

Can you please take swift action to prevent a fallout against this. The lawyer we were supposed to contact isnt helpful and keeps hanging up on me, the Case number is apparently 3033 and was filed by Sadhana Kaushik who is Airtel's legal counsel. I would expect a speedy response and resolution from Airtel. If my wife is harassed further, I will fight this tooth and nail and though u might seem to win this case, u will lose a very loyal customer and lakhs of rupees in future business.

Honorable Sir(s)/Madam(s),

I would like to file a major complaint against Bharti Airtel Limited for Extortion calls, Harassment, Mental Trauma and Breech of Privacy.

My Name - Hirdesh Mordani
My Airtel Number (N/A anymore) - [protected]

I have been a committed and devoted customer of Airtel Mobile & Broadband Services for the last 5-6 years until this year a couple of months ago.

In January 2010, I switched my mobile phone from a Nokia to a BlackBerry and opted for the Rs.1099 BlackBerry Plan with Airtel. I used it for almost a month to only realize I never actually used the Internet browsing and was only using the BlackBerry Messenger and Email (Which came also in a Rs.299 Plan).

However, by the end of the month I called Airtel Postpaid Customer Support and asked the staff who I was speaking to about what other BlackBerry plans they had. Firstly, I think it is very disappointing that Airtel places their fresher trainees in the Postpaid department who hardly understand any English nor can they communicate and solve any issues regarding their services.

Anyway, I still decided to co-operate with the trainee. Although I was aware of the regular plans that Airtel had for BlackBerry, i.e:- Rs.1099 (Full Browsing, Emails, Chats, Etc) and Rs.299 (Only Chats and Emails, No Browsing), I still wanted to verify this incase there were any new offers, etc. The staff also mentioned about only these 2 plans to me and nothing else.

I chose the Rs.299 plan and confirmed that with the staff more than once, after which he said, No problem sir, your plan will be activated within 4 hours or less. My plan indeed did get activated right after I received a text message from Airtel saying BlackBerry Prosumer Plan activated or something else, I really wish I remembered, Although I'm definitely sure it didn't include what plan it was, whether Rs.299 or what.

Anyhow, I seemed to be enjoying my new BlackBerry plan and it's email solutions until 10 days later, I mistakenly clicked on a Facebook link on my email. Surprisingly, Facebook opened in the internet browser of the BlackBerry and I was shocked.

I called Airtel Customer Support to clarify why was I able to access Internet Browsing on my Rs.299 BlackBerry plan, to which they told me I was on a Rs. 243 BlackBerry Plan where everything I do, Internet Browsing, Email, Chats, BlackBerry Messenger, is all chargeable by the KiloByte. I was astounded. I immediately checked my outstanding balance only to find out that in those 10 days, I had an outstanding bill of Rs. 4817.

After which, my life has become living hell due to Bharti Airtel Limited. I have had hundreds of calls from them asking for the payment. I co-operated with each and every call of theirs, because it's not something I'm trying to run away from. It's a mistake caused by a foolish Airtel employee. I have explained by case from scratch to a different Airtel staff whenever they called atleast 15-20 times after which I gave up and refused to repeat my case.

Although I never stopped answering their calls. Each and everytime someone would hear my case out, they'd say "Sir, kuch settlement kar lete hai" which I found very unethical of such a huge organisation such as Airtel. Everytime they'd say, "Okay sir, If we waiver your BlackBerry charges, can you at least pay your outstanding for Phone Calls and Text Messages ?" to which I have always agreed and asked them where would they like me to pay the bill (Which they told me themselves was of Rs.625 without BlackBerry Charges). They would always say they'd get back to me on that and then after a few days someone else would call and the case would go back to square 1 where I'd still have to pay Rs.4817.

After a couple of weeks, Airtel did the most cheap, unethical, unprofessional, childish thing anyone could ever do. They started calling my family members, my relatives, my friends, my juniors, my seniors, anyone's number they could possibly get from my personal calls made from my airtel number and started calling them and harassing them and talking to them rudely and asking them to tell Hirdesh (me) to pay his bills.

There was then this one day, I got yet another call from an Airtel staff. My god, I was baffled at the way she spoke to me.

Me: "Hello ?!"
Airtel Staff: "Good Evening, Main Airtel Se Baat Kar Rahi Hoon."
Me: "Yes ?"
Airtel Staff: "Sir, Aapka Rs.4817 ka Bill pending hai, kabhi bhar rahe ho ?"
Me: "Kabhi Nahi." (Ofcourse after all that I've been through with Airtel, I'm not going to repeat my case yet again)
Airtel Staff: "Kya Kabhi Nahi, Sab Photkat (Free) Mein Chahiye Kya ?"
Airtel Staff: "Aukad Nahi Hai Kya ? Chup Chaap Apna Bill Bhar Do."
Me: "What do you mean ? Is this the way to speak to a customer ?"
Airtel Staff: "Bhenchod Teri Maa Kaa, Maderchod.........................." And 'SHE' hung up

Wow. After this, I will go to jail if I have to, but over my dead body am I going to pay this very Airtel Bill. Infact I should be compensated for such rowdy behavior. Bharti Airtel, one of the biggest leading mobile services, behaves this way. All I required was some sort of proof that I had indeed consumed that Rs.4817 and I would have paid it. I'm not running away from my bills. I just don't want to pay for something that I haven't used.

I have also received a letter saying I have to be present at some "Lok Nyayalaya" Court on the 24th of July, 11:00 AM for not paying my bill of Rs.4817.

We the public must be really stupid to tolerate such behavior. It has to stop.

Your Honor, I sincerely hope I get justice in this case.

Thanks & Regards,

Hirdesh Mordani
[protected]@gmail.com

Its really a serious, when we can have all the channels then why can't we have Peace TV. Airtel people will have the same reply all the time "That they have forwarded our concern to the team" this is not going to help and we as a customer needs a relevant response or a valid reason.
People opt for Airtel just because of the good customer satisfaction value which it has earned over a period of time (Thanks to SBM) but in this case it seems all the customers are loosing their complete trust with Airtel. I feel our local cabalwalas are doing better in providing what we want, at least we get to watch our favorite channels even though we have to loose out on clarity and stuff but again who bothers for HD & MPEG technology when their basics requirements itself is not fulfilled.
Team its a serious concern and reply back to feedback does not matter what we are expecting as a customer that you should be transparent enough to provide us some relevant time-frame so that we can wait (if its sound feasible enough) or else we will move to Hathway or local cablewalas.

Hello Sir,

I am pathetically disturbed by unsolicited callers and SMS and cannot afford to attend them hence I opted for NDNC and Airtel Service Providers assured me the same underneath confirmation code W[protected] which assured that all promotional calls to my number would stop within 45 days which never happened.

I have spent a lot of time to pepare a document on the SMS from commercial parties and the message center which sends them and have also provided the concerned callers number. Kindly ensure my right to be undisturbed.Jai Hind!!!

DATE FROM ID From #1 From #2 From #3 MESSAGE CENTER TYPE COMMENTS Message Content

[protected] BA-NCBN [protected] Personal Not personal Political

[protected] SHIVA [protected] [protected] [protected] Personal Not personal HDFC Loans

[protected] [protected] [protected] Personal Not personal Plz call me

[protected] TD-YNG WOOD [protected] 66813553 [protected] Personal Not personal FURNITURE

Hi i lost my Mobile Please block my Airtel Sim card.
No is [protected].
Any question please call me on [protected]/[protected]

Dear sir,

I have purchased a DTH connection of Airtel on 25th May 2010. I am facing problem since 15th July as the Set Top box is not working and there is no signal. I had registered a complain # 3307247 on 15th July but till date the problem has not been resolved. The Customercare is also very inefficient and there is no where one can go incase of some problem. the customer is left at the mercy of the dealer. This is the most inefficient company I have encountered and vouch in future not to us any Bharti Product.

I request u to pls facilitate a refund as i would not like to continue with this company's services.

Regards,
Ashish

Hi,

I had visited (11th May 2010) to the Airtel Gallery, Hinjewadi Phase II, Pune on 13th May 2010 and had made request to Executive to change my billing plan, but my request was not heeded & the Customer Care Executive informed me that the bill plan cannot be changed until next billing cycle as well have to drop mail to [protected]@airtelindia.com for your plan change request.

I had dropped the regarding mail on 14th May 10. This plan was change on 15th May and got rollback on 17th May and changed to new plan MH 249.

I was under impression that my plan was corporate plan MH 149 and my Jun Bill (17th May 10 to 16th Jun 10) was generated on 249 with amount Rs. 1945.

Apart from this due to some CUG plan upgradation my May bill was generated with 2 months 1. Rs. 0.00 & 2> Rs. 154. I spoke to executive he said there is corportae CUG upgradation so bill was waived and customer will get 0.00 change bill for May month.

Coming to my ongoing issues for Jun month bill, i had raised request to customer care executive to provide me justification of the Bill and re-generate same with plan MH-149. They said we will get back to you in 2 days and what nothing....

When i had checked my Jun month bill with details i saw Rs. 841 was charged to me as "One Time Charges", i again spoke to executive he said this is one time changes in one day, another day said you last month due amount and story continued...

I had finally wrote mail to [protected]@airtelindia.com for resolution on my billing query... no one turn back to me since from last 14 days... finally is had gave call to 198 number, executive told me that there is no waived off approved for your request and also told me that your services was barred.

I had been using Airtel Services since 3 years and had been paying the charges on time. Being an old customer, my request for compensation on the charges is not being granted. Inspite of calling the Customer Care Unit everyday regarding this matter, the Unit is not responding properly. Is this the kind of service Airtel gives to its Customer who has been paying bills regularly since 3 long years ?

Finally it touch to boiling water... i decided to raise complaint in consumer court for best justice.

I hope my request will be considered and please reply me as soon as possible. Hope that you will take right steps within a small span of time and oblige me.

Kind Regards,
Nikunj

I am unable to Lock my landline after following all the instruction, it still doesn't work. I don't know what the heck is happening with the Airtel dynamic lock. I want a customer representative to call me at [protected] or mail me @robingoel.[protected]@gmail.com ASAP.

i had few expectations of standards from airtel digital tv services.but it is hopeless!!! could have never predicted such high amounts of irresponsibilities and carelessness!!! airtel digital tv services SUCKS TO THE CORE!!! I WANTED TO CHANGE MY PLAN FROM THE EXISTING ONE TO MEGA AND RECHARGE MY ACCOUNT, MY HALF A DAY WENT IN VAIN TRYING FOR IT.. FIRST OF ALL, THE WEBSITE DOESN'T WORK THOROUGHLY, SECONDLY NONE BOTHERS TO ATTEND CALLS AT CUSTOMER CARE[protected].. IT IS NO WAY CUSTOMER FRIENDLY.. I WOULD LIKE TO DRAG THIS ISSUE TO THE MEDIA. IF THEY CANT ASSURE SERVICE TO THE CUSTOMERS, WHY THE HELL ON EARTH DO THEY ADVERTISE AND PUBLICISE SO MUCH TO BUY.. IS IT THAT THEY JUST WANT TO PPL TO PROFIT THEM BY BLINDLY BUYING IT, N LET GO TO HELL LATER????!!!! HEREAFTER I SUGGEST EVERYONE WHOM I KNOW That not to go for AIRTEL DIGITAL TV EVEN IN THEIR DREAM!!!!!!

Resp Sir,

Since morning i am facing a network Problem. Today in news paper i read that all unauthorized mobile towers (Airtel Towers) will be sealed till evening.
But right now I am facing the problem. I am not able to receive or make calls through my cell phone.
I just want to register an complaint against my Mobile Service Provider(Airtel).
If I had been informed about this I would have prepared some options for myself.
The whole day i was not able to make any calls. As it was Sunday the customer care center here in Aurangabad was not open. As well as was not able to make call at customer care(121 and 198).
But in the evening at around 8 o'clock i got some network on my cellphone due to which i was able to make a call at CC(121) where i spoke to Hemant. but unfortunately that person was not having any kind of information regarding the same but still he took the complaint regarding the same and gave me the Ref: F[protected] as my complaint number.
This is how my mobile service provider is working don't have any kind o[censored]pdates!!!
I kindly request you to look into these issue ASAP.

1. Auto deduction when AIRTEL service reply informing the message, As I know there should not be any charge against the incoming message. But whereas the company is debiting for that also.
2. Simultaneously credit displaying is also cutting the credit balance.
3. It is number of time I complaint and resolve the issue I remove the SIM from the mobile ([protected]). The service of Airtel persists in another mobile([protected]) but again the same drama has been started automatically service reply cutting. I do not know how many people of India are suffering the like me and being cheated by so called AIRTEL.
4. Thus Airtel malpractice with the mobile service and continuing the open corruption and exploitation with the innocent citizen of India.
5. Sure our government will keep dump because recently TRAI has done the Crores of Rupees unlawful corruption. So still there is existing biggest loop whole to exploit the common people only. Hence, I invite to awake up the conscious and educative citizen to raise hand with me the stop it. We want the liberal justice for the illegal exploitation of AIRTEL.

Custmer I D [protected] was recharged for Rs 1850 on 07.06.2010 and on the same date request was made to change the plan to new value annual pack when contacted customer care on 13.06.2010,it was informed that due to technical reasons we are unable to change the plan and it will be done within a day or so.On 19.06.2010 there was a message from the company that your request has been resonved. Now on 18.07.2010 services have been suspended for want of balance,whereas more than Rs 1800/- are still with company. When contacted customer care on today.they have informed that the request for change of plan made on 07.06.2010 has been completed on 14.06.2010 due to technical reasons and i have to pay for services used between 07.06.2010 to 14.07.2010 @ Rs 5/- per day.The delay in change of plan was at the part of company, i was not at fault. Even than, if the company wants that i should pay ,there was a credit balance with the company as balance as on 09.06.2010 was Rs 2035/- (1850+185 ).I am surprised that how such a big company is dealing with its customers. If my account is not updated within a day or so.then i will be left with no option but to approach Hon"ble CONSUMER COURT to get Justice.

Hi,
I have choosen airtel DTH on Feb 2010 and paid rs. 3850 for 1 YEAR south mega pack. After Airtel service engineer completed their installation they provided me a customer id as [protected].
I could not able to get the all channels I paid for from very first day onwards. When I called to customer care, they said this customer id is not belong to me, though this customer id is displaying in my TV screen when I go to menu (Pls refer attached picture). Suddenly on 14h June 2010, I received a message that my plan period is expired and need to recharge again.

I have called so many times to Airtel customer care. But none of them shown interst to solve this issue.

My SetTop Box Id is [protected] and View card number is[protected].

My address is Sukumar G, 10, Thiruvalluvar Street, V.O.C. Nagar, Pammal, Chennai - 600043.

My mobile number is [protected].

Hi this is Raza from Erode dt - perundurai,my no: is [protected] -what airtel did they have deducted amount of 50 -twice on a same day for the reason of Mobile tv -for which i have deactived service a week before -
eventhough my handset is not compatable for mobile tv airtel have sent link and detucted amount 2nd case
other mobile of my mom whihc on my name only - thrice i have made recharge for each 100rs but amount not credited -given complaint to customer but still even after a month no feedbak...

Rgds
RAZA

Dear,
I am curently using the mobile no:[protected]. I have not activated the caller tune services but I have charged the Rs. 10.00 for caller Tune servilce. This is the wrong way of Selling of airtel comercial Products. I want to deactivate the caller tune service and I want my money back.And I also want to stop the unauthorised advertising calls of the service provided company. So do the needful.

Sir/madam,
I have given a complaint to Airtel customer care before a year ago.That a facing a problem not getting coverage in my residence .My number is [protected]. Beause of this i lost my Lot of buisness.They have given me many committed dates which never fulfilled.more over this is the only service provider Who Doesnt give the EDGE facilty.From last 2years am paying 249rs fixed Rent and 249rs Fixed Rent For GPRS PLAN Without any fail.Since I have given this number to all my customers it is very difficult to go for a new connection.
PH;[protected]
Kindly Do the needful at the earliest
Regards
Rony George
Panathara House
edayakunnam S.Chittor
Ph:[protected]

I would like to bring it to your kind notice that from the month of June 15th, 2010; my mobile prepaid account is being deducted daily by Rs.3.00. It is not possible for me to check my prepaid account balance daily, hence I was unaware of the fact that my prepaid account was getting deducted everyday. I came to know about this problem on 13th July 2010,so I lodged a complaint regarding this matter on 13th July 2010 (Tuesday) at the relationship centre of Dimapur, Nagaland, after enquiring I came to know some service called "WORLD CUP MATCH DAY" has been subscribed in my number for which my account balance was deducted daily. Anyways then I asked the lady in the relationship centre to unsubscribe the service, which she did in front of me & a confirmation arrived that I have been unsubscribed from the service.

But unfortunately due to various flaws in system of AIRTEL my prepaid account balance is deducted everyday till now.

Over & above I would like to site few points which will show you how fraud AIRTEL has become:--

a) I myself didn't activate the service, it got activated automatically; even if I have done it I should have got the confirmation sms regarding the activation which I never received & moreover I never received any updates about "World Cup Matches" at all.

b) When I tried to call the customer care at 121, my call never got connected. It says "PLEASE HOLD ON THE LINE WHILE WE TRANFER YOUR CALL TO THE CUSTOMER CARE EXECUTIVE"; soon after that, the call gets disconnected everytime.

c) When I called the customer care from relationship centre, they told me that I had activated the service myself & it cannot get activated automatically. The reply from their part was unsatisfactory & perhaps rude.

d) When I called the NODAL OFFICER, he didn't take my call importantly; rather he started not picking up the call on Friday (July 16th, 2010). I called him atleast 10 times but he didn't respond to my call.

Dear Sir,
My Mobile No. [protected] with name Vishnu Kumar S/0 Shanker Lal.
In a tour when phone was in roaming, about 60-70 calls droped. I can't talk with persons and bill amount added to the bill.
Please reduce these call charges from my bill.
Thanks.