Airtel Complaints & Reviews

i agree, airtel dth is the worst of all dth service providers in the nation. poor service and inefficient engineers is all they offer.

You will not be surprised - if they come with an explanation - your complaint is resolved.
I know you are facing this problem in Pune and I know the reasons also.

1) Ms. Shubhangi is TSM working in Airtel office but doesn't know what to do with complaints.
2) Mr. Sachin Patil is ASM working in Airtel Pune office, but he himself doesn't remember - what he had said before 2 days.

3) Now there is something called as Nodal Nautanki: He is Mr. K Rao at Mumbai.

Half the problem of Airtel will be solved if this nodal officer is required to visit all the complainants in Pune. Hope Mr. Ajai Puri is reading this and try to get in touch with Nodal Officer and check his console for functioning of Nodal Desk.

No wonder I am facing this harrassment of calling the customer care three times a day and holding on to each call for more than 15 minutes. I am surprised to see such a pathetic service from a giant like airtel. I had gone for airtel dth, done the full payment. An engineer had come to do the installation but said services will not be activated because of technical reasons and alas I thought it's problem with only my connection and I didn't realize it's the great Airtel and their pathetic service. Shame on you to give such a customer service inspite of the base you guys have!

Please pay me back my money of Rs2514 immediately. I have spent nearly 10 long days with your customer care office but to no avail.You higher ups are in no way better than this. I am sure that thew can not install Airtel DTH in a remote place like Trichy, Tamilnadu. Within 24h you are supposed to install DTH with HD setr of box. I know that your staff are incabable of doing this.

Since TATA, Reliance, Sundirect offer better services. I am tired of your inert customer care personnels at Bangalore.
I do not want to take it to the consumer court or make it a Police case. I am no longer interested in your DTH. Please make arrangements to return my money at the earliest
My customer ID is [protected] and the Transaction No. is 13915857. My mobile phone is [protected]. I am DR.M. Vivekanandan, D4-Rohini May FlowerApt, Officer colony, Puthur, Tiruchirapalli-620017, Tamilnadu. I expect your very speedy action in this regard unliked your officials at Bangalore

I applied for Airtel DTH in Bangalore. Got confirmation for installation today 8:30am. Got a call from installer yesterday confirming 12:30pm. Nobody turns up and installer doesn't take my call. Called Customer Service but to no avail. Got false promises. Talked again to Prasad (Team lead) who doesnt call back in 5-10 minutes he promised. He was more concerned about "Let me see what problem is installer having" rather than "What problem customer is experiencing". Awesome reverse customer service. Spent over 100 minutes on telephone calls - for which there is no reimbursement for me. Frustated, called at 5:50pm to Airtel customer service. Executive tells me that installation is postponed for 8:30am tomorrow. On asking how do I get notification, he says message receives after 24 hrs. So, installation will be done by Airtel AT THEIR WILL and system notification will come after installation. What a Joke. Basically, there's no accountability from TRAI or DOT on type of service rendered. Airtel has pocketed the money for 2 days and earning interest from consumers without providing service.
Complaint request No. 6676369

Continutation... of yesterday experience...
Called Cust Serv at [protected] over 15 times. Looks like my number was flashed to be blocked. On selecting option of "Schedule Installation" (Option 5), 3-4 sec after connecting, my call got disconnected. Finally got a call at 8:30pm with promise to revert in morning. Today morning, waited till 10:30am and called Cust Serv. Got escalation supervisor Marie who promises to call after 2 hrs. Asked for Disconnection and refund and was told that "separate backend team" will call. Obviously, another PROCEDURE TO ADD DELAY an retain the consumer money. I am sure Airtel will deduct "Processing Charges" if I ask for refund. And they won't pay me Interest for Withholding my money (without providing any service). How much money in Interest is Airtel accumulating without providing service is to be brought to Notice of DOT / TRAI. With the Pre-paid Service of DTH, it's nothing but turned into a Money Grabbing Opportunity for this and other DTH Service Providers. Is DOT/TRAI listening?

Airtel DTH — I won't Return my 100 Rupees

i just wont to know , i have 100 rupees Airetl DTH Recharge Done Here. may
i know it sucessfully credited? But 100 rupees is Credit from my a/c.
i need urgent responde.

I am still awaiting for your resolution... Its been more than a year now... Does Airtel cheat people? call on [protected]

Hello Mr. Rahul Kumar Sharma,

Any update???? More than a year now...Does Airtel cheat people? call on [protected]

No. [protected] disconnected.

Dear Sir / Madam,
I have recently portabal my cell no.from reliance to Airtel on 28.09.2011. But on 11.10.2011 it has been disconnected by Airtel due to non submission of varification documents, when i have already submitted to Airtel gallery, new sangavi, pune office on 13.09.2011
Till date i am suffering without any mistake from my side.

Kindly advice.

I HAVE PREPAID MOBILE CONNECTION, MY MOBILE NUMBER WAS [protected] BUT IT WAS CANCELLED DUE TO I HAVE NOT PAID RS. 200/- IN TIME. THIS PHONE NUMBER IS VERY IMPORTANT FOR ME AS IT IS CICULATED AMONG MY FRIENDS, RELATIVES, OFFICES. I WAS TO FULFILL ALL THE CONDITIONSTO RESTART THIS MOBILE NUMBER.
PLEASE HELP ME.
MY ADD:
SHARDANAND TIWARY
QR. NO 27/L3, OLD GANDAK ROAD, SAKCHI, JAMSHEDPUR, JHARKHAND.
EMAIL ADD: [protected]@jsr.tataasteel.com

DVR Machine not working/malfunctioning
I bought an Airtel DTH DVR box and connection about a week back (Jan 10th 2011) from a local retailer in Amar Colony Market. The installation and everything was okay. The Airtel guy charged about Rs 700 stating that he needed extra cable. I didnt complain. However, the horror story started right from day 1. The DVR STB is so slow that its practically unusable. I changed the batteries on my remote since the call center guy advised me to do so. But that didnt help. Couple of guys came to try and trouble shoot from Airtel but couldnt do anything. They gave up finally saying that the STB is slow since it has a hard disk and all sort of technical jargon. Even the technician tried navigating the channels using the remote but everytime he pressed "OK" to select a channel, the box took him to the Games menu.

I am surprised that no one else has any complaints about the slowness/glaring problems of the device and that makes me think that I was fleeced by Airtel who gave me a malfunctioning, broken worthless STB and now refuses to replace it even though its just been a week since I purchased it. I went back to the retailer to return the box and get my money back, but they completely washed their hands off. No help from there either.

The situation is so unbearable that many times I'm just tempted to take my remote and throw it at the television. I am as frustrated as frustrated can be. I want Airtel to take some responsibility and either 1. say that their DVR STBs are not up to any standard o[censored]sage or 2. Replace the box and fix the problem.

If the quality of the STB is like I described above, then I'm afraid I do not want the product and want my money back.

My customer a/c Id is [protected].

PS: I hope others reading this review make an informed decision and stick with one of the other companies that provide Digital TV service and DVRs.

-S Ganguly.

Airtel DTH — No response for installation

I have relocated form bangalore to chennai. I have requested for renstallation of Airtel DTH in chennai. After logding 3 complaints and followup for 6 days calling upto 30 times, no response form service engineers, they have started deducting money which i paid for installation. Suggest no to go for Airtel DTH, very poor service.

Rgds
Sunil

Airtel DTH Complaints - No response for installation — No response for installation

Dear Sir,

I have paid 1650 /- online payment on the dated of 25th May -2010 for Airtel DTH Connection .After getting my customer id-[protected] on the dated of 27th-May-2010, I have requested for installation of Airtel DTH in my home address at Kopar khairane Navi Mumbai ,After loading complain in his cust care I have got complain request id- 2871515 and followup for 3 days calling upto 10-15 times but found no response form cust service engineers and executives .

It is showing a very wrong impact towards Airtel DTH Services

As per your TAT of Airtel DTH ,within a 72 hours connections should be installed ,but It is not installed so far..

Name of Executive who registered my Complain - Mohammad Hasim (Date-27th-May-2010)
Customer id- [protected]
Order id: 12197253
Complain id- 2871515

Also I have remebered some of your executive who has committed to me for installation of my connection as per schedule of 27th,28th,29th and 30th May-2010 .

Mr. Rahul , Miss Vibha , Siya , Akash , Sudheer ,Arvind

But still I didn't get my DTH conncetions..

I requested to you please take the necessary action to resolve my problem..
--
Thanks & Regards

Jeetendra Pandey
Flat no-201 ,Plot-336 "Shree kripa"
Near Jimmy Tower
Sector 19-C
Kopar khairane
Navi Mumbai-400709
Mob- +91-[protected]

Airtel DTH Complaints - No response for complaints registered for not able to view most of the channels

Location: 604 a, manchestor apartments, opposite laxshmi mills junction, near airtel office, coimbatore-18

No response for complaints registered for not able to view most of the channels

Dear Sir,

I have taken my airtel DTH cable connection around 9 months back.I have also recharged it with rs 1750/- for a one year periodNow i am not able to get most of the channels.I have made a complaint with your help line as well as your distributor around a week back. But there was no response from your side. My customer id-[protected], registered telephone no:[protected], stp no:[protected] I, After loading complain in customer care & calling up to 10-15 times a day, but found no response form cust service engineers and executives .

It is showing a very wrong impact towards Airtel DTH Services & lack of lethargy from your side.

I requested to you please take the necessary action to resolve my problem..
--
Thanks & Regards

vijay ramakrishnan
flat no:604 a
manchestor apartments
laxshmi mills junction
Near air tel office
coimbatore-641018
tamilnadu
land line:[protected]
mob:[protected]
mob:[protected]

Worst customer service, they just get the salary for false commitment to the customer.

This happened with me too...they take up this issue after months...very useless guys...no coordinations between airtel outlets and their head office...its just waste of time waiting for these ...already they have lost lots of customers because of this...I am going to discontinue their connection and going for some other operators soon

I had the same problem. After 2 months of fight i said goodbye to airtel forever. They will ask to resubmit documents everymonth and will disconnect the outgoing. Even if you resubmit the documents, nothing is going to happen. Be careful as you are giving valid proofs to some one who can misuse it.

Airtel — DOCUMENTS SUBMISSION

Dear Sir,

Number of times I submitted my documents, but still there is a call and mesaage from your company, that submission of documents at nearest eseva or post office, i have submitted my details recently at AIRTEL CUSTOMER RELATION CENTRE AT AMEERPET.

The employee at that office took the details and she said that the updation of the profile will be done soon.

but still iam receiving a call that i need to submit the documents again.

my mobile number is, [protected]
Name :Rama krishna Gajam
state:Andhrapradesh

Dear sir ap ko id proof me kya chahi a

AirTel — Document submission

I am gopalakrishnan and my airtel prepaid no is [protected]. I always submit the proof documents for my number. The document number is 2831. But daily i receive sms for submission the proof. Please take action for this.
Thanking you,

I am having Airtel prepaid number [protected] for the past two and a half years. I had submitted all proper documents at that time. I even got a call after few days to confirm about my documents. Today they have barred all outgoing calls without my knowledge and without any intimation. Kindly restore outgoing call facility.

Hi,

I am a airtel customer. Recently i am getting messages like "Resubmit the documents for ID proof. Otherwise the network will be disconnected".
I am using this number from last 6 years and i have submitted the documents in the begining. Again why they are asking for documents.
And now for all the incoming calls the number is coming as "Un known" I am not able to see who is calling until i attend the call.
Why Airtel is doing like this.? All of a sudden why you need the documents now?
I[censored] want to submit the docs tell the exact address like where i can submit. and what needs to be submitted.
I am very much irritated by this Airtel service for not shwoing the numbers while receiving....

regards
Siva Kumar

Hi,
After 4 years i[censored]sage airtel is asking me to resubmit the documents. i have given all the required documents and cross signed Photograph at the time of taking the Sim card 4 years back.
My Number is [protected] and unfortunately i lost my phone and SIM card on Friday (3rd December 2010).When i asked at the Sector 18, Noida, Airtel customer service center for Duplicate SIM, they informed me that the number does not belong to any one as their system is not showing any name against the number([protected]).
now from Friday i do not have my number with me.
On Saturday morning(4th December 2010) i have resubmitted the Address proof, ID card, Photograph (which i should not because i have already provided them the same at the time of purchasing the SIM in 2006) to push the process of taking the duplicate SIM card, but when i am visiting the Sector-18(atta Market) Airtel center they are not issuing me the Duplicate SIM card due to documents submitting(ideally which i did couple of times now)
Please let me know if you can make this process faster so that i can take the duplicate SIM and continue using AIRTEL.

Kapil Malik
Alternate contact number [protected]

I am using airtel prepaid mobile with number [protected] in bijapur,karnataka since more than 3 years. and already i have resubmitted 3 times but Now airtel is asking for I am using airtel prepaid mobile with number [protected] in bijapur,karnataka since more than 3 years. and already i have resubmitted 3 times but Now airtel is asking for document submission with new form to be filled as i did it at time of taking the prepaid mobile before 3 years. Now the reason for submitting the document is some government rule changed.As i already submitted my document with duly signed on it with photo graphs, airtel can use those documents as a valid document now also.

May be airtel is asking for it because they are not maintaining customer document properly.

Please assist me in this matter.e in this matter.
with new form to be filled as i did it at time of taking the prepaid mobile before 3 years. Now the reason for submitting the document is some government rule changed.As i already submitted my document with duly signed on it with photo graphs, airtel can use those documents as a valid document now also.

May be airtel is asking for it because they are not maintaining customer document properly.

Please assist me in this matter.e in this matter.

I am using airtel prepaid mobile with number [protected] in bijapur,karnataka since more than 3 years. and already i have resubmitted 3 times but Now airtel is asking for document submission with new form to be filled as i did it at time of taking the prepaid mobile before 3 years. Now the reason for submitting the document is some government rule changed.As i already submitted my document with duly signed on it with photo graphs, airtel can use those documents as a valid document now also.

May be airtel is asking for it because they are not maintaining customer document properly.

Please assist me in this matter.e in this matter.

AirTel — Document Submission

Hello,

I am unable to submitt the documents as i am using my friend's number and currently he is not in my touch , so pls provide me information if i can submitt the documents of mine or any other way pls.Otherwise i have to loss my number which is very hectic for me.

Thanks!

From past three days i'm unable to call messga after 12am at night till morning 7, wen i dail *123# its show servie timeout, after 7am everything will be fine and If i call customer care no proper response, very bad network and please help me solving this problem urgently please please ...

[protected] I am Sirisha and have submitted all documents along with application for prepaid number way back in 2007 when I was in Chennai. now that I have moved to Hyderabad my brother is using the no. He is getting calls to submit the documents. Do I have to submit my docs or is is alright for my brother to submit his docs. Why are we asked to submit the docs again now? Did airtel lose all our data? What options do we have? If airtel does not want our business just say so and cancel our subscription instead of this torture. [protected]@yahoo.com

Yes. Myself also one of the person cheated by this Airtel and it's one of the distributor.
Here is the reason,
I recently purchased a SIM card in Indra nagar by submitting relevent documents and a photo.
It was activated after a day and it was going fine. After a week of time I got a message saying my documents were not submitted and the outgoing calls is going to be deactivated. It was totaly confusing me. After that my out going calls were disconnected. I contacted customer care and they were asking to submit the documents again. I had submitted my documents last week again to another dealor but till now the the connection is in the same state. It is quite disappointing. Now total SIM has been de-activated. I couldn't contact customer care also.

Poor customer service and lack of distributors co-ordination.

Hope this is the reason why lot of people are migrating to other operators.

This happend to me also

Airtel — Not processing my request from a week

Following is my yesterday's mail to the Consumer Complaints. No one has aproached me. Is some one is looking at this site or is it a dummy site...just to post our frustrations? I dont understand what to do next. I approached the customer service supervisor of airtel, who is not in synch with airtel rules. The airtel outlet in cunningham says one thing and the call center guys are in different track..I dont knw whom to believe..I am making a waste effort even by wrting my frustration here also... God only save India from such people

Dear Sir,
My airtel number got disconnected on 10/08/2010 and the same day I have submitted xerox copies of Voter ID, Pan Card, Passport to Cunningham airtel office and also in Nandi durga airtel office. Since i had lots of telephonic interviews to be attended on that week, I followed up those offices and each time they assured that within 48 hours, this I will get my problem rectified. But till today(16th) it has not been rectified. They keep on extending the dates. It seems they doesnt want me to attend the interviews and keep on delaying. I have wasted lots of time in visiting their office as well as money in calling up their customer care. I have given up now and request you to kindly take action on such providers. Usually, all other operators activate the numbers in 1 day and these people have taken a week time still it is not activated. My alternative contact number is [protected]
My number which is deactivated is [protected]
Name Chandrashekar G Shetty

I have been facing the same problem.The Cunningham Airtel Office is very Inefficient.They misguide people.And give them wrong information!!

Same here..Cunningham Airtel Office is very inefficient

Airtel DTH — Pathetic Service/Lack of Response

I have an Airtel DTH connection for the past year. During this period I have had no service for 2 months in 2010 and I am not getting the DTH signal for past 12 days. I have so far tried to
1. Call the Customer Service on 12150 upto 30 times in last 12 days
2. Logged multiple online complaints
3. SMS'd Help to 54325
This is not the first time I am facing these issues, Airtel DTH call canter is invariably busy all the time. After waiting for 15 minutes when one gets to speak to an executive (if the tools are working, chances are 30% of the time the tools are down) the executive will assure you that it will be looked into and then place you on hold. I have noticed that in all my calls (made from my new mobile using the parent company's Airtel's network) that I get disconnected when they put me on hold or transfer me to a superior. This has been happening to all my calls.
The online complaints have yielded no response from Airtel, the users cant check the status of these complaints and I believe these are ignored.
I have SMS'd Help on 54325 from various numbers and I do get a call from +91 [protected] which I pick up and no one speaks. When you try to call this number back, it says number does not exist!
As of now I am still unable to get a signal on my DTH Box.
Frankly I am tired of wasting my time and effort on this useless service and have decided to move to a different provider (even a cable wallah is better). It is disappointing to experience such service from a company like Airtel (I have been using Airtel Mobile Network for past 7 years)

My TV is blank for past 4 days due to someone in Airtel customer care tried changing some settings. Now I am waiting for an Engg (I need to pay Re 100 for no fault of mine - if the engg comes) for past 4 days and no joy.. :( Unable to contact customer care, getting IVR that I need to send SMS "Call" and someone will get back to me, sent atleast 5 SMS till now, not even 1 guy got back to me. Do I need to go to consumer court/forums to get support. I need refund and will be happy to go to Tata Sky

I had aslo moved to a 2mbps speed connection from this month, but the speed now is less than 1mbps. Once the complaint was registered one lady called saying she is AIRTEL Back end and put me on hold. She was not ready to give her name and what for the call was for.

As there was no response from the Nodal Officer, I had atken up the billing issue with "Appellate Authority". The call was attended by one Mahalakshmi, instead of taking up the complaint she was argumenting on the office hours and was giving wrong information that the nodal officer working hours is mentioned in the bill and would be there in the mail acknowledgement given by Nodal officer. When i read out what is written in the bill, she instead of correcting herself says it is there in the website.

First she said the complaint will attended "now", then "immediately" and finally said "you will get a call by 6.30pm today".

AIRTEL has wrong processes and systems and instead of correcting them their officials push back the complaints back to customers who made the complaint.

This itself shows these are deliberate one and they do not want to resolve the complaints.

Today I got a call from [protected], saying that there is no such calls whcih are billed into my statement prior to the installation date of 15th July. I gave the details of the calls billed for 8th July with the numbers to which the calls are made. But he is refusing that there is no such calls.
Even after 5 days of raising the complaint, Airtel is not rectifying the defects in their bill. Issue had been taken up even with Appellate Authority but no resolution till this day.

Airtel Broadband — service problem

sir, your service letting me down. Please check the connections you are providing to me. im not happy with my broadand connection. it sucks!

very serious.

Airtel employees have always been rude to customers. In your case, you can register a complaint at the local police station.

Airtel Andhra Pradesh — Surrender of connection

hi, i am using mobile number [protected] from 2007 onward now i want to surrender this connection, because i am now relocated from AP circle and dont want this connection to be continue. i had deposited rs 300/- toward security at the time of connection but airtel has failed to update detail in my airtel account and now they are saying that there is no deposit amount in my account. still i have paid outstandind amount of rs 1154.30 rs and now i want this chapter to be closed. please do it as soon as possible as i am not using this connection anymore.

Airtel Andhra Pradesh — irresponsible executives

this is ajay and the customer care executives of aitel are least bothered of the customers. forgetting their duty to help the customers they disconnect the call in the middle. if they dont know to solve the problem, i doubt why are they recruited? i even doubt if the company suggests them to behave so???

I am not getting Month wise Bill and difficult the payment to your Airtel Counter against my postpaid Mobile No. [protected]

Dear Sir,
My Mobile number is [protected] (Post paid ) was using approx last five month. My plan was rental 999 per month I
have sent only 100 SMS but Airtel was charged 1000 MMS so my monthly bill was 9262 Rs. . I have already complained so many times but all Airtel executive was replied I can't do anything
.
Kindly Resolve this issue


Regards
Manish Pandey


Mob. [protected]

Airtel — STOP unsolicited services

Airtel is deductig money from mobile Balance in the name of provieding unsolicited services.

They do not refuned the amount even when customer calls to STOP this unsolicited service.

Making a STOP requst for unsolicited service is very complicated and time consuming and requir replies to their multiple querry and STOP request confirmation SMS,
Whereas no such SMS is required by AIRTEL to start unsolcites service or deducting money .

I am fed up of AIRTEL -the cheaters and will change the service provider as soon as the mobile Portability is allowed.

Ravinder Kumar yadav[protected]

Pls deactivate my Airtel talkies service. my airtel no.[protected].
I am not use this service. Because I am not interested this/other service. I am always deactivate this serives thru my friend which live in Mumbai. Airtel no inform me to which service activate but deduct to 10Rs after ten days.
Pls deactivate this service and don't activate any service.
Pls deactivate
Pls deactivate
Pls deactivate

Thanx
Ananta Chaudhari.

Hi,

I m fed up with airtel services they start without any message and deduct money.([protected]).Pls deactivate airtel talkies