[Resolved]  Airtel — Against Poor service

Address:

Chennai, Tamil Nadu

Hi,


Name: Ramajeyam.E

My airtel Number: [protected]


First i was written a mail to [protected]@airtelindia.com and there is no response after 24 hours and after one month i got a call from Airtel customer care regarding payment due but not against my compalint, I told to customer care executive,

1. Once we make the payment immediately you send me a reply, but if i lodge a complaints againts your poor service, Why you are not revert me immediately, now you are calling after a one month reg a payment.

2. Customer care executive said, first you tell what are all the probeling your facing, first we will resolve it, then we will ask payment, i said ok.

Comaplaint Below:

i. Cross Talking
ii. Irregular billing
iii. VAS ( monthly Rs.302) I am getting) i am using only Caller tune is that Rs.30/Month only.
iv. Some VAS, Learn english is activated without my knowledge for that charging monthly Rs.100/-
v. after resolving the issue then i make the payment

3. but all the above mentioned issue not reolve till now, and this is 3rd month

i have not made last two months payment, due to above mentioned issues. this is corporate CUG connection, Please think and do something.

Today my Outgoing calls & SMS has been deacitivated, please rectify my above issue then i will clear the payment ASAP

I am Awaiting for your reply from your end.

If i am not getting favourable reply, immediately i will change the service provider


My Account Summary -

Bill Date: 22-Mar-2011


[protected][protected][protected][protected]

Account No.
airtel No. One Time Charges Monthly Charges Call Charges Value Added Services Roaming Discounts Taxes Total Charges
[protected]
[protected] 0.00 374.00 1480.80 302.00 0.00 -1416.40 76.28 891.68
Total 0.00 374.00 1480.80 302.00 0.00 -1416.40 76.28 891.68


[protected][protected][protected][protected]


My Account Summary

Bill Date: 22-Mar-2011


Previous Balance Payments Adjustments This Month's Charges Amount Payable By 09/04/11 Amount Payable After 09/04/11
781.79 781.79 0.00 882.43 882.43 957.43

[protected][protected][protected][protected]

This Month's Charges

One Time Charges 0.00
Bill Period Charges 374.00
Usage Charges
Call Charges 1562.40
Value Added Services 303.00
Roaming 0.00
Discounts -1439.40
Last Bill Period Late Fee 0.00
Taxes 82.43
This Bill Period Charges 882.43



----- Original Message -----
From: [protected]@in.airtel.com
To: e.[protected]@youtelecom.com
Sent: Monday, March 14, 2011 7:56 PM
Subject: [SPAM] Acknowledgement Mail.


Dear Customer,

Thank you for writing to us.Your mail has been received by us,we shall get back to you within 24 hours.

Please note our new email id [protected]@in.airtel.com. In future post your queries/request or complaints on [protected]@in.airtel.com

Switch to E-bill
Save Paper
Save Trees

To activate bills by Email through your mobile, sms:
Process to Start Ebill service:STOPPAPER to 121 e.g STOPPAPER [protected]@xyz.com to 121.
Process to Update your Email ID:UPDATE to 121. E.g UPDATE [protected]@xyz.com to 121.
Process to get Ebill of any month:EBILL to 121.E.g EBILL [protected]@xyz.com to 121
Visit on www.airtel.in and subscribe to Ebill !

Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: Re: Payment Receipt for your Airtel Account Number : [protected]
Date: 14/03/2011 07:45:13 PM
From: e.[protected]@youtelecom.com
To: [protected]@in.airtel.com
Message body:

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.




----- Original Message -----
From: Ramajeyam
To: [protected]@in.airtel.com
Sent: Monday, March 14, 2011 7:47 PM
Subject: Re: Payment Receipt for your Airtel Account Number : [protected]


Hi
Not Intersted with Airtel service

I want to talk to somebody who is responsible

Thanks & Regards
Ramajeyam.E

----- Original Message -----
From: [protected]@in.airtel.com
To: e.[protected]@youbroadband.co.in
Sent: Monday, March 14, 2011 7:38 PM
Subject: Payment Receipt for your Airtel Account Number : [protected]



On-line Payment Receipt
_____________________________________________________________________
Thank you. Please quote this receipt no. for any queries in future related to this transaction.

Transaction Details
Receipt No. 40663669
Customer Name Ramajeyam E
Account Number [protected]
Mobile Number [protected]
Transaction Reference Number 360367
Payment Date and Time 14-Mar-2011 19:34:37
Amount Paid (Rs.) 781.79
Payment From Self Care Payment - Debit A/C Bill Desk









...........................................................Thank for using Airtel on-line payment services...........................................................









Terms & Conditions

1. All payments made are subject to realization of the same.
2. Customer is liable to pay surcharge levied for delayed payment at such rates as specified by Airtel from time to time.
3. Customer is advised to make payment in full of the due amount along with delayed payment charges, if any.
4. The payment made by the customer vide this receipt shall under no circumstances be deemed for full & final settlement.
5. All claims subject to exclusive jurisdiction of Delhi courts only.

Save paper, save trees...To get your bills through mails type STOPBILL < email ID > and send it to 121
This is a system generated document and does not require signature. Any unauthorized use, disclosure,
dissemination, or copying of this document is strictly prohibited and may be unlawful

_____________________________________________________________________
Regd. Office: Bharti Crescent, 1, Nelson, Mandela Road, Vasant Kunj, Phase II, New Delhi - 110070

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.