Airtel Complaints & Reviews

------Original message------
From: <[protected]@gmail.com>
To: <[protected]@in.airtel.com>
Date: Wednesday, May 11, 2011 1:32:03 PM GMT+0000
Subject: Re: FW: [protected] : BALANCE DEDUCTION

Hi team,

I am not sure what really did with Airtel. Whenevr I got up my balance get deducted. Today it was RS. 215.

In the afternoon, I raised this issue and your agent has confimed me that my balance will be returned as i did nt activate any services ( Req # [protected] ).

At 6 PM today, I called customer care to check the status..i got funniest answer stating..u have been charged because you were surffing through airtel gprs. Where as I still have same old MO settings. Your CC agent told me that GPRS recharge is for only download and nt for surffing..... Amazing and shocked. So he asked to recharge it again and even asked me to take MO settings.

Guys...please educate ur team or me. If after every recharge I will have to confirm settings then there is some issue from ur side.

Please advice me what to do now?

Regards,

Amogh Koparde
+91 [protected]

------Original message------
From: <[protected]@in.airtel.com>
To: <[protected]@gmail.com>
Date: Tuesday, May 3, 2011 11:19:44 AM GMT+0530
Subject: FW: [protected] : BALANCE DEDUCTION

Dear Amogh Koparde,
Ref: Email dated 03/05/2011, expressing concern regarding balance deduction towards video pack and Unable to contact customer care for your airtel mobile number [protected].
Thank you for your mail to airtel and the opportunity to assist you.
We request you to ignore the previous mail.
After verifying your account details in our system, we found that the charges of Rs.75/- are deducted towards hungama download through Airtel Live on 01/05/2011 and Rs.11/- for FunTime Subscription service till 13/04/2011.
We would like to inform that the FunTime Subscription service has already been deactivated on 03/04/2011.
We wish to inform you that the deducted amount of Rs.86/- will be credited to your account within 24 hours as a one time benefit.
Currently there is no Value Added Service active on your number.
In future, to deactivate any Value Added Service, we request you to send an SMS as STOP to 121.
In order to avoid balance depletion, we request you to save the Mobile Office settings as default settings and delete the Airtel Live settings.
Service message:
If you wish to stop the service SMS, we request you to follow the below mentioned path:
Step 1:
Menu - Message - Service inbox settings / PUSH SMS - Off status.
(This path may vary depending on the handset) Step 2:
Please switch off and switch on your handset.
Further to this process of turning off the Push SMS, you will not receive any service SMS.
Further, we request you to ignore the promotional calls or messages from airtel to avoid such activation in future.
To help customers stop promotions to their Mobile or Landline numbers, the Telecom Regulatory Authority of India (TRAI) has set up a National Do Not Call (NDNC) registry. Once you are registered on the same, all promotional calls/SMS from telemarketers adhering to the TRAI guideline, to your number will be stopped within the specified time of 45 days. All registered telemarketers can access this list and they are required to deselect those numbers from promotions as per TRAI mandate.
We would like to inform you that currently your number is not registered under NDNC registry, to activate that same we request you to dial 1909 and follow the instruction to register your number.
Unable to contact Customer care:
In order to serve you better and provide you best of services at all the time, we request you to write emails to us.
We hope that we have been able to assist you suitably.
Please do write in for any further assistance.
Yours Sincerely,

HELEN ANITHA S
Customer Care
Bharti Airtel Limited

I live in South Bangalore and have been facing regular drops in my connection for the past 6 months. Every time I place a complaint, an executive comes and tells me the same things that there is some copper issue in the line that is coming in to my building and would be taken care of by changing the copper cable. For the past 6 months they have been changing copper (or so they tell me) every time I make a complaint. I must have at least 15 Service Request numbers with me and still the same happens every alternate week! What kind of a joke is this? I am paying Rs1200 every month for this crap and I am helpless as I can't afford not being connected even a single day in order to switch to another provider.

Airtel DSL in my area has to be the most terrible broadband connection I have every experienced. Shame on you.

Hi,

I would like to file a complaint against Airtel as despite of repeated calls at customer care, I'm not provided with specific deadline to resolve issue. From 8th May, I'm unable to send fresh sms to any number. Whenever I compose a sms it instantly goes in the outbox, showing "resend" for a very long time. And this is happening with all the numbers I would like to sms.

But whenever I reply to any particular sms, it goes instantly without showing "Resend" option. I raised my complaint on 8th May itself and I was informed that my problem will be resolved and I'll get a call on 11th May. But to my surprise they closed my complaint stating it is resolved, neither my problem was resolved nor I got any confirmation call.

And as per the latest status they say they have again opened my complaint but aren't providing me the deadline. Can you please look into this and guide me accordingly. I even got my handset checked and they say if its the problem of the handset not a single sms should go but replies are going. My handset is Nokia E-7.

Best Regards

Vivek Sharma

To,

Aappellate
Bharti Airtel Limited

Mr Sunil Mittal
Chairman
Bharti Airtel Limited

Sir/Madam,

Mr. Sunil Bharti Mittal ..Ru listening ?????
Hi ,
I want to bring this incident to your attention regarding unwanted sms from your company since last 2 months.

This is reference (mpbile [protected]) to my complain since last two months and there is no resolve has been taken by customer care as well as nodal officer.
Take strong action to stop unwanted sms as soon as possible...


Dear Mr Sanjay Kumar, I am totally unsatisfied with your reply. I am writing you since long time and you are reply with same useless languages.
Do you think it is my duty to write details of all email daily which i got. I am daily gets 4-5 sms and should i waste my time to write you daily and even i did before but no action has been taken from your side. unwanted sms is still continues......Who is responsible for that you only???

What is solution, even you donot known?, then kindly forward this case to your senior supervisor. This is very bad response from airtel company and i am planning to put all this on facebook and orkut that everyone can known about you dual policy.
Soon you Will get a legal notice from side for compansation for sending me unwanted sms.



On Wed, May 11, 2011 at 1:56 PM, <[protected]@airtel.in> wrote:

Dear Customer,

This has reference to your receipt of promotional communications issue for your Airtel prepaid mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We understand that the unwanted promotional communication must have caused you a lot of inconvenience and wish to

assure you that airtel works actively to ensure that this kind of communication is disciplined in order to provide

greater comfort to the telecom customers.

We would request you to kindly send us the details of promotional communications(sms and call) received in between last 15 days, so that we can do the needful.

Further, in order to initiate an investigation on your complaint regarding receipt of promotional communications, we

would require complete details related to the Unsolicited Customer Communication (UCC) received by you. Please

provide the following details:

· Date of receipt of promotional communication

· Time of receipt of promotional communication

· Brief description of the content of promotional communication received

· Sender CLI with the operator prefix(SMS)

· Sender CLI with 10 digit number(Call)

We would also recommend the following measures to further avoid unwanted
promotional communications:

· Do not give out your airtel number unless absolutely necessary.

· Do not fill unnecessary forms at Hotels, Restaurants, Shops, and Malls etc.,
through which your airtel number may get circulated and reach the
telemarketers.

· To ensure that your personal information is not misused, avoid leaving your
number on visiting cards or mentioning it on feedback/subscription forms.

We hope that this response has addressed your query suitably.

Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any

complaint, you can also email us at [protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved.

You may send an email at Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to

Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in.

or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Warm Regards
Sanjay Kumar
Nodal Office
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 09/05/2011 18:34:30
Subject: Reminder 2: [protected] urgent

On Sat, May 7, 2011 at 4:46 PM, Pardeep Kumar wrote:


On Wed, May 4, 2011 at 12:39 PM, Pardeep Kumar wrote:


To,
The Nodal officer

BHARTI ARITEL LD
D 184
OKHALA INDUSTRIAL AREA
PHASE 1
NEW DELHI 110020


Please look in to the matter below regarding unwanted SMS. I am writing to you
since last month and still there is no solution.

Please treat this email as most urgent.
Pardeep
On Tue, Apr 26, 2011 at 9:01 PM, Pardeep Kumar wrote:
Dear Mr. Srivastava
I have only this number [protected], how you can say that number is not valid.
Its your company airtel number. It means you are not sure about your
connectivity of your company???????
I wrote you seversal email about complain regarding unwanted sms and no
resposne from your side.
Even today i am getting same unwanted sms which i already complain in my last
email. Please read my previous email.
WHAT USELESS THINGS YOU ARE DOING ,,,UNWANTED SMS STILL
CONTINUE....................
Its very shame on you and your company that still i am getting several sms
daily even i have been registered for DND.
It is not excuse that i am getting from another operator, I have airtel
connection then why other operator able to send me sms.
No i have to take action against you and complain in consumer court.
Date and time of receipt of promotional communication
26 april,2011, 13:09 pm time
· Brief description of the content of promotional communication
> received
>
janta tv ,,,bolfree studio
> · Sender ID with the operator prefix(SMS)
LM-JANTA TV
>
> · Sender ID with 10 digit number(Call)
[protected]

Date and time of receipt of promotional communication
26 april,2011, 14:00 pm time
· Brief description of the content of promotional communication
> received
>
3 cs sports city at noida
> · Sender ID with the operator prefix(SMS)
LM-IC
>
> · Sender ID with 10 digit number(Call)
[protected]
Date and time of receipt of promotional communication
Today 15 march 2011 at 15;30pm
>
> · Brief description of the content of promotional communication
> received
>
2 days left for inaugrl disc.
invest clinc recommends BPTP * G+2 high end 3BHK.
A/C floors on 196/250 squd
> · Sender ID with the operator prefix(SMS)
DM-InvestCI
>
> · Sender ID with 10 digit number(Call)
[protected]
Pardeep Kumar
[protected]@in.airtel.com,
[protected]@airtel.in
dateTue, Mar 29, 2011 at 5:16 PM
subjectMost urgent [protected]
mailed-bygmail.com
hide details Mar 29

This is continuing with my previous email and still no action has been aken
from your side regarding unwanted sms.


Now i decide to file a complain against your company in consumer court and
naked your cheap policy that unable to stop unwanted sms on my mobile even i
already registered and send you written complain, i will post all this matter
to on FACEBOOK AND ORKUT.

See latest unwanted sms details and forward this email to some responsible
person in your deptt.

Date and time of receipt of promotional communication
29th March 14:22 time
· Brief description of the content of promotional communication
> received
>
upcoming project in sec 103 gurgaon, booking
> · Sender ID with the operator prefix(SMS)
BL-InvestCln
>
> · Sender ID with 10 digit number(Call)
[protected]
>

Date and time of receipt of promotional communication
29th March 14:19 time
· Brief description of the content of promotional communication
> received
>
upcoming project in sec 103 gurgaon, booking
> · Sender ID with the operator prefix(SMS)
BL-InvsetCln
>
> · Sender ID with 10 digit number(Call)
[protected]

Date and time of receipt of promotional communication
28th March 19:14 time
· Brief description of the content of promotional communication
> received
>
Amrapali heartbeat city at sec 107, Noida
> · Sender ID with the operator prefix(SMS)
DM-InvestCln
>
> · Sender ID with 10 digit number(Call)
[protected]

Pardeep Kumar

Hi Sir,

I already gave compliant on this please find below for which i got response and my compliant,i got only one time respond,but i didn't get any information to resolve my issue,rakesh (Airtel employee) was communicated for the same,but he didn't,t provide any information and he told get back me within 4days,but i didn't get any response and its already completed more then 1 month.so again i put complaint for the same.

Earlier Compliant Description.......

Hi Sir,

I was used airtel as post paid connection.after that i was change like prepaid after that few months back they deactivate my number,even with any intimation,so i need the same number and also i was paid amount for that number when i was taken.
For this issue i called so many time their customer care service,they not giving any proper information this,evry time time they saying something different way when i had disscusstion with different customer care people,even i had with their supervisor & manager also,when i had discussion with manager,he told me like we will give feedback for the same,but i didn't get any information,again i called them,then asked them why you people doing like this,they say simple sorry,at that time i was ask any referency ID for raise request for my issue,then they said we cann't provide any thing for that.like customer have any query,then they called customer care service,at that time they cann't provide any referency for that,i am wondering how they people tarck customer issues.
So please let me know sir how can get same number.

Thanks

Dear Customer (citsvenky ),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at [protected]@airtel.in and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@airtel.in

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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To

Respected sir,

I have using the mobile service of airtel from last four year, I have airtel mobile number [protected].I am face lots of problems during this last one year.about miss cal alert.without providing this service airtel charge for this service so, now i want to inform you about this problems. When i complent on this problem to airtel customer care and there seniour executive they can't give a proper information.

So, I kindly request you please taking a proper action on airtel company.
thanking you

Date: May 11, 2011

Hi,

I am one of you customers having a relationship with Airtel for over 11 yrs now. Currently, I have a compliant for my broadband connection with number[protected]. Overall the journey so far was good; however, I am really upset with the rude behavior by one of your “Managers” named Gaurav. While I was trying to explain him the issue and having a resolution he was rude and mis-behaved stating I can proceed to disconnect my broadband services. IS THIS THE CUSTOMER CERNTRICNESS at Airtel for their customers?

Back-ground: About two months ago I had requested an upgrade of my Broadband plan from Rs. 899/- to Rs. 1099/- looking at some of the ads in the newspaper and receiving calls from Airtel to mention about the benefits of this plan. I was made to understand that while I upgrade my bill plan to 1099, not only I will have broadband benefits I will also have 300 calls free per month.

I had my previous bill (last month) as per my expectations i.e. Rs. 1099 + taxes coming with a total of Rs. 1212/-. I made a call to your call center yesterday i.e. 10th May’11, after looking at the inflated bill that I received yesterday. It has a charge of Rs. 300, which I never requested for. Since systems were not working yesterday, the agent mentioned I would get a call from them within two hours or so- which never happened.

As I did not receive the call yesterday, I again made a call today i.e. 11th May’11 at 8:45am. I spoke to one of your call center agents at 198 and she was very courteous and realized the issue and guess the error from Airtel. She asked me to hold and she would transfer the line to her manager. While I was holding for 7 mins, I had a word with Gaurav. He understood the issue, however was very RUDE in behavior and adamant that this is the BILL PLAN OFFERED BY AIRTEL – you as a customer do not have a choice. You will have to live with it as I don’t have much option. He also mentioned, if you don’t want – disconnect your connection and he was transferring the call further to relevant department while it got disconnected.

ISSUES:
• Why I would pay for something I never requested for. I agreed for an upgrade of 899 to 1099 with an understanding that I will have a bill of about 1200/- per month. The bill I have received is about 30% inflated (Rs. 1543/-), which I NEVER requested for
• How can airtel force upon a plan to customer, without his/ her consent
• It was a wrong selling by Airtel staff and now customer is being unnecessary harassed to pay more for a plan that is not my choice
• RUDE and INAPPROPRIATE behavior from Airtel staff is UNACCEPTABLE to me. I want a written apology from Gaurav on this.

Let me know if this would need me to proceed for disconnection of my broad band services?

Looking forward to your support and action on immediate basis.

Thanks & Regards,
Sudhir

I buy a nokia x2-01 mobile on 24 feb..
Airtel & nokia give a offer its called airtel nokia data offer.
This offer is availible in tv ads.

You can see this offer in airtel.in

Dear One,
I have been a customer of Airtel Prepaid for more than 4 years and have been registered with the NDNC over a year ago,
But still i am getting lot of promotional sms, Calls, I have been complaining to airtel customer care so many times but "NO USE" im facing problem with ISD outgoing calls, Even that too they are unable to resolve my problem, Here the some complaint numbers,
1.C0GCI[protected] "on 25th apr"
2.CBDCC[protected] "on 26th apr"
3.COGCI[protected] "on 27th apr"
4.CDRGP[protected] "on 04 of may again i called customer support and asked for number portability for that they have given some number to contact but i always prefer airtel that is the only reason still i have not change my network. But i don't know why airtel is not at all responding to the customer's complaint.
I have made so many calls so many request to AIRTEL but no one is ready to solve this small issue.
These are all the promotional sms numbers and it's center number,
1.Message Center number [protected] From "LM-Bulksms"
2.Message Center number [protected] From [protected]"
Kindly take a call on these as soon as possible & here is my contact info,
Name:R Naren
Mob : [protected]
Alternate # :[protected]
e-mail :elect.[protected]@gmail.com

DEACTIVATE UNSOLICITED 54321 SMS DAILY PRAYER and DEVOTIONAL PICTURES
TO MY MOBILE [protected]

AND STOP DEDUCTING RS.1/- PER MESSAGE FORTHWITH
FAILING WHICH I HAVE NO OTHER OPTION EXCEPT TO
SEEK REMEDY UNDER CONSUMER PROTECTION ACT

I have an Airtel Prepaid sim which am using currently. but for past one week my outgoing calls and messages are being suspended for non submission of proof whereas i had already submitted it wen i got the connection. this is done without any notification.

And i was not able to contact any of the customer care representative. The 121 toll free number doesn't reach to the customer care representative and 198 toll free number doesnt go from my number since outgoing is blocked.

I again submitted the proof in nearest Airtel outlet and they said they will solve the problem within 48hrs.But am sure that this problem wont be solved even within 48hrs because they dint here the problem which i was about to explain them. when i went to the office they asked me to fill the new airtel form and submit it along with photo and proof.

hi sir

i'm recharging with Rs.36 ..but it not recharging .... daily im getting messages from customer care ...while i'm recharging it showing recharge not succesful .. i complained many times to the customer care ... but they are not taken action about that .......... pls solve the problem as soon as possible...
my no : [protected]

Since because i was not provided with a proper service from airtel for my postpaid connection i wanted to convert my number to prpaid connection, so i walked into the airtel shop and submitted the proof and waited for bill payment but they dint accept the payment due to some system problem and also that was the day where i can change the connection else i need to wait for next bill cycle to get over ... after that i jus stoped using the card,...

I WAS RECHARGED WORTH OF RS.200/- ON 16.04.2011 FOR ADDING HD CHANNELS VIZ., DISCOVERYHD, NATIONAL GEIOGRAPHY CHANNELHD & ADD HD CHANNELNO.198 IN THE AIRTEL DTH HD PACKAGE.
THE SAME WAS INFORMED BY PHONE ON 20.04.2011 TO TOLL FREE NO. ANG GOT COMPLAINT NO. AND ALSO I GOT SMS IN MOBILE STATING IN THAT ONE REPRESENTATIVE WILL COME AND ADD HD CHANNELS WITHIN 72 HOURS.
BUT, AS ON DATE NO ONE COME TO MY HOUSE AND ADD THE ABOVE SAID HD CHANNELS.
THEREFORE I REQUEST YOU KINDLY PERSUE THE SAME AND ADD THE ABOVE SAID HD CHANNELS AT THE EARLIEST.
THE DETAILS OF DOOR NO. & ETC ARE FURNISHED HERE UNDER.

NAME: NVSRG JAGANNADH
ID NO.[protected]
REGISTER MOBILE NO.[protected]
DOOR NO.M.I.G.-1-101,
SIIMHAPURI HOUSING COLONY, RAMALAYAM DOWN STREET.
NEAR VEPAGUNTA,
VISAKHAPATNAM 530047
VISAKHAPATNAM DISTRICT
ANDHRA PRADESH

I was using airtel postpaid connection with number [protected] when i wa sin Bangalore.Later due my shifting of job i was not able to clear the bill.After somedays my number got barred,and i received a call saying that i had to pay Rs 7500/- which was my outsatnding amount.
So i said i will it installment and it was agrede by their executive and i have made a payment of Rs3500/- at one of the airtel outlet in Coimbatore.
Recently i have received a call from one more executiove named Deepthi from recovery department Bangalore saying that i have to pay an outstanding amount of Rs7284/- I have told her that i already made a payment Rs3500/- and I have submitted the scanned copy of the amount paid. She apolozised me for that and later asked me to do the final settlement by paying Rs 2784/- .When i went to the airtel outlet for paying the bill they said that they need a dummy for paying my as my previous number was blocked.When in turn i contacted them they were asking me to deposit in their bank account,for which i refused.Later she called me again and asked to make the payment by 30 May ,2011.
After two days i received a mail from legal department stating
Sub: Outstanding Dues on your Airtel Mobile.[protected]

Ref: Mobile No: [protected] Account No: [protected]

We have not received a response to our Previous Tele-calls/Field visit & Letters

regarding non -payment of bills towards the above said account for a net outstanding of Rs 7063

We must now tell you that we expect payment to be made on or before 25/5/2011. If payment has not been received by the date given we will pass the matter to our solicitors with instructions to commence legal proceedings. This will be done without further warning to you.

Please make the payment in favor of M/s.Bharti Airtel Limited -Mobile Services A/c:[protected] by cheque/DD or by cash/credit card. If you have already made the outstanding payments prior to receiving this letter you are requested to furnish us the proof of payment to avoid further action.

If you have any queries please do get in touch with our representative Mr Arjun Srinivas on [protected]

Thanking You
Bharathi Airtel Ltd



When i called up the number mentioned there ,there was no proper response from them.How can they do this without proper communication among them and asking us to pay more amount.
Im really vexed up with their poor services and no proper information available.When i ask them to send their executives to collect the money they say its not possible.

Hi,

Myself bibha an Ex- Airtel DTH user. My customer Id is [protected] and connection was first installed in Gurgaon dated 21st March 2009. on 11th Feb 2011 i shifted to mumbai and asked for re-installation on 5th March. Airtel fellows visited my new address for 4-5 times and couldn't re-install due to some directional problem which led to non-connectivity. since then i logged complaints for many time and every time the same unsuccessful story. later on i cancelled all my requests and shifted to some other service provider. noe today 10/05/2011 again i tried for re-installation request then the airtel guys are telling that since my account is -ve (negative) they can't log a request.

My complaint is 1. how they are not capable enough to re-install

2. if not re-installed how the renal is being charged on daily basis

3. Now what to do with their instruments like (set-top box, remote, antena, wire etc)

4. why not taking request to install at some fesible location.

I did a mobile number portability from Tata Indicom to Airtel in March 2011 after contacting Airtel, Rajajinagar outlet. A person took my documents and Rs 300 cash as refundable deposit. The manager of the outlet told me this will be refunded after I stay for 3 months with Airtel.
When my account was activated, I observed that there was no mention of the Rs 300 refundable deposit in my name. I called the manager and the call centre. They assured me it will get updated in two days, as there was a backend issue.
From then till now I have been calling and writing to customer care, nodal officer and finally appellate authority at airtel. Other than replying that they have forwarded to the concered team, there is no other response. I also scanned a copy of my application form which mentions that Rs 300 has been collected from me, but no response.
The problem seems to be bigger and lot of Airtel customers may be losing money like this and this may have the support within and outside Airtel.
Request you to highlight this to the concerned authorities.
Pavan Kumar Mobile no [protected]

any employee of airtel company is giving my personal information to someone else like my incomming calls details,incomming message etc,please stop this as soon as possible.my mobile number is [protected](airtel).please take any strict action against that person

Sir,
My unbilled amount was raised from Rs 40 to Approx Rs400 within one day. I had made complain through customer care executive under no F[protected] but told me that we donot have authorisation to see my sudden hike in unbilled amount.
Please do the needful on urgent basis.
Witing a line of reply as per mail

Regards
Rajeev Kaul

Hi,


I receiving an SMS daily that saying "You have been renewed for Full
Track subscription service from Airtel.You've been charged Rs.3,

I have lost Rs.150/- already in the last 15 days. I have never
requested for any added service.

Please Deactivate it Immediately.

My mobile No. [protected]
My Name is Dinesh Kumar Chaudhary
kolkata