Airtel Complaints & Reviews

poor sevice or slow service

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i have 3 time revert of your id [protected]@in.airtel.com but you are not revert me till time

Airtel DTH — service for HD channels not provided

Hello
My name is Shamsuddin Hasnani and my Airtel customer ID is [protected] (Pune), i had requested for a HD channel package on 26 July 2011, I didnot get any response back for 3 days, So icalled up the customer Care, they first informed it will take 5 days , so i waited till 30 July , i got no response , I call 3 times the only anser I got that our systems ate getting updated so we can check your request, finally some agaent sent another request to get resolved the issue on 31 Jult before 12:00 noon, request number 10511591 . howevertill no there is no engineer who has come up, I tried calling the customer care , some customer Care agent Ronak who arrogant to the limit as if he didnot want to the call and was forced to do it , gave the same reply "our systems are updating " and when asked fora supervisor blank said "No" and on insisting cut the call, this happen again with me 2 twic i wasted nearly an hour (forget about the mobile calling charge i incrred i still didno get the service) ,finally I got the number+[protected] whihc belonged to some airtel enigneer , he said he would be sending someone by 3:30 PM , I waited till 4:30 PM got no answer , so i called again , he gave me a number for anther engineer Nilesh +[protected] , who had no idea of my request , so i called the first number again , who then sent a requst to Nilesh at 5:30 PM , However Nilesh said he can only come after 8:30 PM if possible or tommorrow , thats all , I tried contact the airtel service center, they are least bothered about it and directly discconect my call wthout any resloution, s this the customer service Airtle provided once the get the monety from the customers. I think if you cannot handle something then why do ou even promsie of giving any such services. Your customer has been made to repaet only one line like a parrot "our system are updating " , your engineer don't want to work.Airtel is least bother about the DTH service , when a request a which is profitable for airtel, takes 5 days to work upon or rather ignored.
Seriously if i would have not paid a lumpsum yearly amount , I would have just thrown the DTH in the Trash bin.
Please either give a refund (including my mobile bills which incurred calling your futile customer Care and engineers ) or the service ,
Hope someone would respond to this

Shamsuddin
[protected]@gmail.com
([protected])

Airtel — Low signal even after so many complaint

In my colony, all airtel users are not able to get signal.
As i have given lots of complaint to them there is no signal
no respond from them and they don't even care customer.
Its all bad service from them

DTH India Omega — Signal cut

Sir,
I have already deposited Rs. 1800/- on 27.11.08 if my renewal date was 29.11.08. But your sub agent did not submit my 11 digit card No. and rupees in right time due to disconnect my channel.
I am very sorry without any information disconnect my connection. Your main dealer situated at ADRA in the District of PURULA, West Bengal

i stay at 2-3-142 ramgopalpet secunderabad or another name for this area is ranigunj nallagutta we do not get any signals here and it is very inconvienent to recieve calls or make phone calls i have many time given a complaint but they said it will take 3 months to put a tower but now after 6 months also we have the same bloody problem airtel has become crap now i have been using airtel from a very long time but never had any problem till now my airtel no is [protected]

Dish TV — signal problem

I was reinstalled dish TV on 20/03/09 by dish TV technician from that day dish was not working properly. I was complened in customer care so many times but any satisfactory taken by the company. My complaint no-2701196.

dish tv / set top box and antenna — poor signal

most of channels I have selected the disply will be 'signal not found'

Just check whether you have paid the subscription and also if yes then rescan or retune your STB and chak once gain. and still if you won't get required channels then contact customer care.

Dish TV — not receiving signals no proper technician is not coming

I have compalained many times technicians are coming after 4 days and not giving proper services when they are put the signals it is coming after going them with in off-an -hour signal is not founding what is the problem they are not understanding as well as myself so plsease kindly take a responsible action

@Anjaneyulu,

I will give you the emaild id of dishtv customer care, mail your concern their for quick addressal of your complaint.

email id: [protected]@dishtv.in

Please be informed that in my my dish tv some of the chanel are not working and no signal i was renewed my card one month a go, sun tv, k tv sun muisic no signal, please help me get the chanel my card is[protected]

Airtel — Mony cut

Without My permission activat Frindz chat N
Rs20 debited from My Account Iwanna Rutrn My Mony

I was reinstalled dish TV on 11/08/09 by dish TV technician from that day dish was not working properly. My servicr center (Jai mata di, santosh service center- Amar jyoti road- Deoria (U.P.) is not working properly. I was complened in customer care so many times but any satisfactory taken by the company. My vc no. is[protected] ... So please do the needfull. (Manoj tiwari, Mo.No. [protected])

My Airtel Digital TV was installed on 6/2/2009. My customer ID is [protected]. Since installation, several times it was unserviceable. Recently on 20/8/2009 my connection displayed message `Set Top Box is not able to receive signal'. I complained to Airtel on the next day. I was given complaint No. 958148 and told that it will be attended on 23/8/2009 at 1400 hours. Nobody turn up for attending the fault on 23/8/2009. I again called up at about 2000 hours to find out the status of complaint. I was coolly given another complaint No. 964026 and told that it will be attended on 25/8/2009. I am very upset that the complaints are not attended promptly. On the earlier occassions also I had experienced the same. If I am not able to see the television why the daily payment is deducted? I am seriously thinking to discontinue Airtel's services. I also appeal other not to go for Airtel's Digital TV

AIRTEL DIGITAL TV — no signal from airtel tv

hi,
sir/madam.
im ushanandini from kalpakkam.i bought airtel digital tv on march 20 2009.past 1month it was working after that problem started. i complained many times to customercare but there is know proper response from them, im facing lot of problem from them, the dealer also not responding properly.pls help me to complete this process as soon as possible.

it is th est dth

Airtel — waiting for settings of NOP

good evening

i am naveen, i am your consumer last 4 years. i am very upset your customer care service. airtel send the message for unlimited surfing on phone in just Rs.99 ur company has deduct 99 Rs. on 22/10/2009 6.32 p.m. but they could not send config. settings. on my mobile still i am tring in ur custmer care. but i could not connet with ur c.c (9). pls. send me config. setting on my mobile as soon as possible.

thanking u.

NAVEEN KUMAR

Airtel DTH Service — SET UP BOX WIRE GOT CUT NOT RECTIFIED

Dear Sir/Madam.

We Bought a Airtel DTH BOX OUR CUSTOMER NO ID IS [protected] From 30/10/09 the Set up box and signal is not working complaint registered immediately call 4 days continously not rectified still
The customer service executive is telling we will forward the complaint to the concern department and technical person will rectify it but still not come

Please do the needful to rectify the complaint and take neccessary action on the service of them
So that other people will not get affected

Thank you
Regards
Lakshmi

What are u doing with STB so that ur taking 600/- charge to change its location within city?
It is half of the total cost of setup box... is it legally? r u giving any receipt for that?

AirTel — Not receiving signal

Respected sir,

WE ARE AIRTEL CUSTOMERS FROM (MUMBAI), WE ARE FACING SIGNAL PROBLEM IN SANGLI FROM PAST 3-4 Days, WE HAVE COMPLAINED IN AIRTEL OFFICE IN SANGLI BUT THERE IS NO RESPONSE, SO I REQUEST YOU TO TAKE NECESSARY STEPS TO SOLVE ALL THESE PROBLEMS
I AM AWAITING FOR YOUR POSITIVE RESPONSE, THANKS IN ADVANCE.

Regards,




ASHUTOSH AWASARE
+91-[protected]

AIRTEL DIGITAL TV — Waiting for installation

We have received the SMS from Airtel DigiTV stating that there is an offer
of Rs.999 for existing customers of Airtel with one month subscription free
To avail this we already put in the request to Customer care to install the Set top box at our home.
Four Working days passed, and till the time no one came to collect money from us, we are calling at 12150 on regular basis but with no positive response.
We even went to Airtel Outlet but that also left in VAIN as they said they can't help us in this regard as they are not authorized people.

Please tell to whom we should contact in this regard??

This is creating Utter Confusion and further it doesn't look good that Brand
like Airtel is SO VERY POOR TO TREAT ITS OLD and VERY OLD CUSTOMERS....

Airtel Dish TV connection — Non installation of new connection

Sir,
I purchased new Airtel digital connection on 04/02/2010 online with order no. 2035919. I paid Rs. 1890/- through HDFC netbanking. During this transactions your sales executive Mr. Niraj Vishwakarma offered me his services. After payment confirmation I got a copy of my order form [protected]@ccavenue.com. After that I got Airtel kit details form airtel.[protected]@vriti.com. When I contacted to customer care for activation of connection no responce was given. I contacted Mr. Niraj Vishwakarma in this regard but no responce offered to my phone call. Till date (10/02/10) my connection is not installed. In this regard I send detailed E-mails to Customer care as well as Mr. Niraj Vishwakarma but till date no responce given to me. Herewith I am warning you to install my new connection at the following address in three days otherwise I will think for suitable legal action with all documents I have.
Address for connection instalation
Mr. Dnyaneshwararao Namdeorao Barai
At - Singori, Post - Pipra (Via - Bela)
Tahsil - Umrer Dist.- Nagpur
Pin Code - 441108

Contact on [protected]
Thanking You
Vinod D. Barai

Airtel DTH — reception is not coming from any channel

i comlaint to airtel custimer care at 12150 no on 13/2/10 at about 1 pm. i got a complaint no1945054 and given a time of 5.43 pm but till that time problem was not solved.I again contacted them and i was given a time of 10.40 am for next day i.e 14/2/10 at abot 2 pm i again contaced their super visor for the delay and i got a new complaint no,195228 and asked to contact local dealer at the phone no, [protected] he assured me that a man will contact you soon but today till 4.0 pm neither any message nor any men came and nor the problem is solved

AIRTEL DIGITAL TV — engineer and signal problem

hello my customer id is [protected]
i am not able to recieve signal on my digital tv and every time i call customer care they lodge a complain and tell me ur slot 4 d engineer is booked n he ll reach ur place 2morrow but no.{and some of complaint no.s given to me were 2228286,2216623,221148} one comes... now as i was not able to recieve signal i didnt recharged my account and my balance became negative and now i almost everday get call from company to recharge but how can i recharge unless i recieve..

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Vinay Chugh
Airtel Customer Service Team

AIRTEL DIGITAL TV — Not attending complaint regarding airtel digital tv

customer id [protected], reately complain company is not attend my airtel digital disc connection, company representaive cut the wire. i have made 8 to 10 time complaints to cutomer care no proper work done by them

AIRTEL DIGITAL TV — not attending complaints

I have lodge comlaints regarding not working of my airtel digital tv connection. i have made complaint to custmer care 8 to 10 times. till date no work done. also a have recieved so many sms from airtel that your comlaints have been solved. i fadup their fake sms. they are cheater i am having proper amount in my a/c.
my ID No. [protected]

The Customer service is extremely worse, Better go for other Satellite TV broadcasters.

Air-tel D TH — Charges, signal quality and customer service

Hi,

I have purchased Air-tel d th south-ultra pack few days pack. From then on hell broke loose. First the guy who fixed the dish told that it would take 24hrs for every thing to set and he will come afterwards to come and check whether everything is all right. Things didn't settle and he didn't come.40-50 channels where either not coming or braking off due to signal problem. Next, the top-ups which I requested weren't coming. And finally I get a message that my account is in negative even after paying in full. The package cost is Rs4290 on the net on the official Air-tel website, it was sold to me for retail price of Rs 4550, which is clearly evident on the big hording, on the air-tel d th vouchers and retail guys selling at that price.

Called the call center guy, They tell me that I have to recharge again or my connection will be disconnected as the info given to them says it is for Rs4950. Imagine the frustration of being told that, when there own website, hording, voucher and the retail guy say one thing and after buying and paying for a whole year. You are being told to chuck in more money or you will be cut-off.

After 20 heck tick phone calls of giving details and explaining everything repeatedly to different people. And after registering couple of complains ( got a message that the problem is solved while my connection was cut the same day) and asking couple of times to talk to there senior. I finally got to speak to their senior today. Only after I sat down from 5:00 in the evening continually calling them, speaking to different guys requesting to speak to their senior. Finally got to speak to their senior at 9:00 in the night. ' 4 hours of repeated phone calls and requests' to just talk to a senior. Will any guy buying a TV connection want to go through this. And one week of continue phone calls and a 4hr continue session, think you can get work done even in govt office in the good old days.

And you know what the funny part is. The problem is not yet solved, I only got a promise from the senior that it account balance problem would be resolved on '24hrs' (like his juniors repeated promises earlier). Only after which I had to register a separate complain each for signal quality and the missing channels.

So anyone buying an air-tel d th has to be ready for a long test match. Wait!!! did I say test match, that is only for max of six days. This is indefinitely longer, tougher, requires immense patience and you might hit the jack-pot couple of times of rude call-center guys.

My ID is: [protected]. Complaint No. 2749510.our airtel Dish TV shows no signal and not working & error code B001:installetion setup. Please rectify the same on an urgent basis i m facing this problem from previous two months many times i have called the customer care but they do not given solution to this problem.

DEAR SIR/MADAM,

I AM USING AIRTEL DIGITAL TV FROM LAST 1 YRS. EVERYTHING WAS OK BUT SUDDENLY ON 24.06.10 I SAW THAT TV IS SHOWING LOST SIGNAL SO I CONTACTED CUSTOMER CARE THEY SUGGEST ME TO RECHARGE UR PACK AFTER THAT SIGNAL WILL COME AUTOMATICALLY.
ACCORDINGLY I RECHARGE WITH 600/- IRS . BUT THEN ALSO NO SIGNAL WAS SHOWING SO I CONTACTED AIRTEL TV CUSTOMER CARE FOR THIS THEN HE TOLD ME THAT WE ARE SENDING SERVICE ENGINEER TO YOUR HOME FOR SOLVE THE PROBLEM. ON 25.06.10 MORNING TIME SERVICE ENGINEER CAME FROM AIRTEL TV AND HE TOLD THAT THERE IS MAY BE OBSTRUCTION COMING INBETWEEN ANTEENA SO WE HAVE SHIFT ANTEENA TO OTHER PLACE, BUT HE DIDNOT BRING ANY SINGLE TOOLS WITH HIM SO HE WILL SEND OTHER PEOPLE TO SHIFT THE ANTEENA TO OTHER PLACE TOMORROW. BUT TILL NEXT DAY NO ONE CAME. ON 27.06.10 AFTERNOON 1500 HRS TWO TECHNICIAN CAME FROM DIGITAL TV. THEY TOLD OUS THAT MR. PRASHANT SEND THEM TO SHIFT ANTEENA. BUT BOTH WERE JUST DOING TIMEPASS. ONE TIME THEY TOLD ME THAT YOUR DISH IS NOT GOOD , THEN NEXT TIME THEY TOLD ME THAT YOUR SET UP BOX IS NO GOOD AFTER TWO MINUTES THEY TOLD ME THAT YOUR WIRE CONNECTION IS NO GOOD. FACT WAS THAT THEY HIMSELF DONT KNOW WHAT TO DO. INBETWEEN THIS THEY USE OUR CELL PHONE FOR COMMUNICATIONS FOR NEARLY 01 HRS CONTINUOUSLY. AFTER FINGURING EVERYTHING THEY TOLD OUS THAT THEY ARE NOT ABLE TO SOLVE PROBLEM SO THEY ARE LEAVING AND SENDING OTHER ENGINEERS AFTER 01 HR BUT NO ONE CAME SO I CALLED CUSTOMER CARE AND LAUNCH AGAIN COMPLAINT MY COMPLAINT NUMBER IS 3158345 ON 27.06.10 AT 1700 AROUND AND AIRTEL TV CUSTOMER CARE PROMISE OUS THAT WITHIN 24 HRS YOURS PROBLEM WILL SOLVE BUT TILL TODAY ON 28.06.10 AT 2000 HRS MY PROBLEM IS NOT SOLVED AND NO ONE CALL ME FOR MY PROBLEM.
THEN I CALLED AGAIN CUSTOMER CARE AGAIN THEY ARE GIVING SAME REPLY WAIT FOR NEXT 24 HRS.
SO PLEASE DO THE NEEDFUL TO SOLVE MY PROBLEM BECAUSE WHWNEVER I AM CALLING AIRTEL TV THEY ARE SAYING NEXT 24 HRS WAIT YOUR PROBLEM WILL SOLVE. BUT I DONT UNDERSTAND THAT FROM LAST 05 DAYS THEY ARE GIVING ME SAME ANSWER SO WHAT TO DO????????? AND HOW TO SOLVE PROBLEM??? BECAUSE AIRTEL TV CUSTOMER CARE DONT CARE FOR THEIR CUSTOMERS. SO I WANT TO LAUNCH COMPLAINT AGAINST THEM TO SOLVE MY PROBLEM.

AIRTEL DIGITAL TV — No signals since 27th June 2010

hi all,

My customer id: [protected]
Name : Rahul Kumar

My instrument is showing NO SIGNAL since 28th June, 2010. I have been getting assurances and dates from AIRTEL Customer care for the resolution of my problem since than till date but no engineer has arrived till date.
I have made a number of calls for this and now i want to discontinue the service and refund of my annual recharge amount .

Hi i am jagat singh from faridabad
My air tel digitel tv me pitchle two months se no signal of volume me aavaj nahi aati hai or jab mere house par dth lagai gai thi vo tabhi se ek nut ukhada hua tha or jis ladake ne dth lagai thi usne kaha tha ki one year ki gurrenty di thi or ab vo hi agents us ko thik karne ke 300rs maag raha hai mene jis agents se dth li hai uska naam v-connect hai jo dawrka complex 2nd floor per uska office hai vo bolta hai ki 300 rs ke beena thik nahi karga es ka pura karao ya fhir mere pese wapsi kiye jay
Name -jagat singh
M-[protected]
faridabad
haryana

AIRTEL DIGITAL TV — Waiting for connection

Hi ,

On 16th i applied for the Airtel digital TV connection. they promised in 48 hr tv cable get connected.
I maid the through IVR ref no..982956 tel no of executive [protected].they inform they got the payment.
today is Thursday after7 day also i am still waiting for the connection..

Nobody response properly form airtel side.

Regards,
Srimanta

responding to mails is quick, why dont your customer care give a proper response and get the job done, is this what you provide to your customer...its seems many of your customers are very dissatisfied...is there anyway of refunding the money..i doubt it...before taking a connection, service is guaranteed, once the money has been paid, then no one cares to hear or take complaints. this is extremely pathetic...please explain what is the next step

airtel digital set box — set box not working since last two month

I raised a complaint about my Airtel Digital TV set-up box not working and functioning since last two month.
By the time of registering the complaint, the executive told me that the problem would be reloved on next day.

Before one month two time your enginear visit our home and check this set box and second time because of problem in set box this person has change this set box. but after two three days this problem is running and we call this enginear but this person say that y will call to airtel office and tell new set box reqier because last time set box is old.

No one has turned up by the given resolution time. after that i call on airtel toll free number.I told them that no one has come to my home to solve the problem. Then that person told me that the problem would be resolved by 12 noon the next day. Already 24 hrs passed and still I have to wait for another 15 hrs. It's 12:30 in the afternoon, and the problem still persists. No engineer has come to look into my problem. this type of cheating every time occure.

last two weeks i call everyday to airtel office and your executive tell me that next day your problem is solved. at this time my problem not solved.

set box not working from two month. For change this set box i call everyday to airtel office

please this is my humble request to you please solve this problem and change this set box. pleasssssssssssssss solve this problem.

NAME: DINESHBHAI P SHETH
MO NO. [protected], [protected]

AIRTEL TRANSACTION ID: [protected]
AIRTEL ID: [protected]
EMAIL ID: [protected]@yahoo.com

you can solve airtel digital TV Error code : B001 yourself.

small discription is given here. for pictures please see link
http://www.saveondish.com/forum/no-signal-error-code-b0001-t-18422.html

I am able to resolve the issue. It has come twice, Once the Airtel DTH ( ADTH ) guy came second time I was able to resolve it myself.
diagnose:
you can diagnose if you are at this issue or not ?
Signal Quality -- ( > 197 )
Signal Strength -- ( > 20 )
And you are not receiving the signals just black screen with program info or 108, 283, 284 -- channel says error code B001..

Solution:
Then the whole problem lies in the Antenna. Antenna has a dish and the some small black protruding on a stick outside the antenna where the cable is connected to setup box. The signal sent by satellite is received by the dish and reflected back to be captured at the black protruding object on a stick outside the antenna where the cable is connected to setup box. Now the signal is captured by this black object and sent through cable to the setup box.
Here lies the problem the dish is capturing the signals as seen by the signal quality and the strength . but the problem lies in the signal being received to setup box through black protruding object on a stick outside the antenna where the cable is connected to setup box. Hence the black object attached to stick need to be rotated. it has some lines on it which can be rotated clock or anti-clockwise. Now adjust this black round plastic object anti-clockwise or clockwise such that the middle arrow in the black is pointing to the center of the point shown on the fixed black object.

if the signal strength/quality is low, then first you have to adjust the dish to get the proper signal strength and the quality.

if all the above seems to be correct then you must reset the setup box.

using the following instruction:

I have tryed resetting the setup box ...
I used the following procedure
back+menu+right+down button to reset the setup box.. seen till the message sign starts blinking...
then I restarted the setup box.
i followed the installation instruction for Airtdel DTH ( ADTH) for setup box reset :
chose instruction as : English
Transponder settings:
INSAT4CR TP1-1
then
signal setting :
signal level : 201
BER : 10-20

LNB settings:

LNB Type -- dual band
LNB Number -- 1
Satellite -- Insat-4CR
IO Low freq -- 09750
IO High freq -- 10600
DiSEqC Mode -- DiSEqC A

Any furthur question may be answered

Airtel DTH — not installing program.

I BIRENDRA KUMAR KESHARI MO :-[protected]
ANAND NAGAR COLONY, PANCHCROSI ROAD, KANDWA, VARANASI,U.P.

I HAVE PURCHASE AIRTEL SETTOP BOX IN 13 AUGUST 2010, ENGENER INSTAL IT ON 14TH AUGUST BUT NO ANY PROGRAM RUN AXCEPT CHANAL NO 100.
THERE ARE LACK OF QUICK SERVISES. AND WITH OUT NO CUSTOMER ID NO ANY BODY HELP US.

sir,
sorry to say about your service. i am highly unsatisfied from your customer care service. i am a customer of your digital tv since last ten months. my customer id is [protected]. your digital tv is not working since last Friday (20.08.2010) evening.i have made complaint through your customer care on same day. next day i have received a massage over my mobile that your problem has resolved without resolving my problem. till date no one has visited our house to resolve the problem. after making four to five times inquiry from customer care i got only assurance to get resolve the problem within two hours. but very unfortunately my problem is continuing. my account balance is deducting day by day without resolving my problem.
kindly look into the matter and resolve my problem as earlier as possible.
my email id is [protected]@yahoo.co.in contact no. [protected]

complainant

sanjay kumar
e-540, dda flat bindapur,
dwarka, new delhi-110059

Sir my name is rinku Khushalani iam urs custmer I can purchase ur digital tv connection 4months ago or 5 but sir only 1month I can use ur connection properly but rest of 3 month I have problem I can complain in ur cosmer care almost 20 times but notting action will do so last I complain in ur Costner care then again he gives me complain no 3749275 and he told me that now ur problem will solve sir I requst u my 2month refil will expire so u give me suggesion what can I do no one get action and solve my problem of Airtel digital tv and 1more thing I can also complain in ur dealer also in ulhasnager they will cannot solve my problem so sir I requst u to do some action and solve my problem thank u

My cutomer ID[protected]When I switch on my TV no signal message is being received . I have lodged complaint no 3803557 and 3810787 but in spite of repeated assurance no body has turned up to attend the complaint. No senior person is ready to come on line, the customer care executive have been probably instructed either not to pass on the call and if they pass it to their seniors the phone keeps on ringing and you are inform plz keep holding as the seniors are busy on the other line and after 10 minutes you are disconnected intentional or otherwise only they know. These MNC's are taking customer for a ride. A cable operator would have attended the problem with in an hour.

AIRTEL DIGITAL TV — No one solve

Dt. 18th Sep 2010



Complain



Dear Sir,

Customer Name:Pravinchandra D. Shah

*Customer ID: [protected]

*Registered Mobile Number:[protected]

*City:Rajkot


Alternate Contact Number:2223207

*Email ID:[protected]@gmail.com


*Subject:Complain about Airtel Digitel







as per above we have doing complain many time ..... but our Problem is in still... Problem is not solve in

Previce time our complain No: 3518267...

then we complain one more time... Complain No: 3874187

Our complain have almost 20 days... but no one come from... as well as no reply from your side...

when I call last time to your toll free No: [protected] on 16th Sep 2010 some one told that your complain will repair before 5 O'Clock..... ( you can check your record phone ) currently its 18th Sep 2010 & Time : 11:00 am



so we request you to collect your all instrument from us & give our all Money back because you are not able to do satisfy us.



Thanking you.



Yours truly,

Pravinchandra D. Shah

Rajkot.

AIRTEL DIGITAL TV — customer care not solve problem

mene[protected] ko 1800/- dekar economy 4 month ke liye AIRTEL DIGITAL TV kharida jo[protected] ko band ho gaya .mene deler & castmercare ko phone bhi kiya lekin koi sunwai nahi ho rahi hai .mer hisab se airtel digital tv india ka sabse poor servise provider hai.
ID-[protected]
NAME-INDRA DAN
PARCHE[protected]
PLAN 1800-ECO 4 MONTH
MO.-[protected]

ST-2000 — ANC NOT ATTENDED IN TIME

AMC WAS GIVEN TO EUREKA FORBES VIDE CONTRACT RECPT NO[protected] FROM 28/09/2008 TO27/09/2011 BUT NO TIMELY RESPONSE THAT IS SERVICE SHOULD BE-03/09-09/09-03/10-09/10-03/11-09/11 BUT THEY PUT SERVICE ON 16/02/10 THAT IS 09/09 SERVICE THEY PUT ON 16/02/10.THIS IS A VITAL PART OF HUMAN HEALTH AND LIFE AND SUCH A MANNER THEY ARE NEGLECTING.
ACTION SHOULD BE TAKEN AGAINST

AirTel — NO SIGNALS

I am AIRTEL customer, my Mobile no is [protected]

for the one month there is no proper signals are receiving on my mobile.

As i have already rectified with my cell. the instument is working properly.

I request you to kindly look into the tower. do the need ful.

I have 2 connections both are having same problems.

with regards

yours
ksrajagopal
[protected]
[protected]

Dish TV India — Dish TV not working despite good signal quality and strength

I paid 1 year subscription for Dish TV platinum in June 2010. I had been away from home for 45days. On returning I found that my dish TV is not giving any channels though the strength and quality of signal is good.

Dr Shahnawaz Khan
VC no.[protected]
my e-mail ID: [protected]@yahoo.com

Airtel — No signal and picture is view

R/Sir,
I have airtel dth set box .presently this set box is not working.
no picture, no any message I call c.care who said i unable to register complain to know any message from your t.v.
i have no idea so u r requested to please arrange the any engineer to solve the my problem.
my ID No is :[protected]
My add:- House No. 816, Sector-31, Gurgaon (HR)
Mob:- [protected]

mobile 8 — screen blank no digital

i purchages mobilr icon G8 from your chandrapur center. on 18=10=2010 and after 5days its screen become white and there is no degital figure are information it is pur whiterest all function is working but no number on scren.
i informend you care cente by my other mobile but no action and no reference no, given it was on 30th october2010.
i wast you cervic center address to get htid mobile repair..

Dear Rakesh,

Once should act very fast, i purchased a digital TV On Nov 05, 2010 through on-line. Airtel executive given me assurance to install within 24 hours, Till date, i didn't recieve any information from your side.

Transection id: 11661933

`Alreday tried many time in customer care no response at all.

If you really a concern, please act very fast

Airtel DTH — No Signal in STB from 12.11.11 and not attending complaints lodged with customer care

My DTH service is stalled since 12.11.10 due to "no signal in STB". I lodged a complaint on the toll free customer care no. [protected] of airtel on 13.11.10. Nothing happend. The local Nos. given to me are also switched off. ([protected])

AIRTEL DIGITAL TV — dish tv not installed since 3 months

since september airtel digital tv not installed. relocation slot was booked on 22 september 2010.
most worst service. After putting complaint in the forum Mr rakesh from airtel presence promissed me that the problem regarding installation will be solve within 48 hrs.
he is also frod. FROD COMPANY'S FROD EMPLOYES.

from
souvik roychoudhury (RP.)
[protected]
[protected]@gmail.com

Airtel DTH — signal not clear

i have a airtel dth connection. my ID is [protected]. most of the time there is no clarity on pictures due to bad signal.

you are requested to rectify the complaint at the earliest pls. otherwise you are requested to disconnect my connection.

anil kumar
[protected]

Airtel — digital tv cutting the money

Dear Sir,

I have taken Airtel digital t.v connection on last one & half years each and every time while recharging time they decresing the date atlist for two days.i had done recharge last month but they asked this time double the amount they keep saying i had not paid from last two months and if i dont recharge within time limit my connection will cut.my register mbl no is [protected].my id no [protected].
hope to get some kind of helf from you.

Thanks & regards
Tanmoy chatterjee

AIRTEL DIGITAL TV — not to solve complain since last 10 days

Dear Sir,


I have airtel digital TV since last 1 year.But from last 10 days my digital TV has some problem thats why it is closed complitly.I have complaint at AIRTEL DIGITAL TV three or four times but my problem is not solved yet.My complain no is 5991594 and 6006905.
My digital tv ID NO. is [protected] by name of Girishbhai B Patel.
My e-mail Id is [protected]@yahoo.com

Plz help me to solve my problem as early as possible.my contact no is (1) [protected]
(2) [protected]

Do not join Wirkle Technologies situated in Gurgaon, Haryana. It is run by 3 fraud people who have malicious intention to corrupt the future of young people. They will take you as trainee and will change you for the offer letter and will tell that you have stolen company's property like laptop and mobile devices. They do not give the salary promised and then make excuses by saying that customer is not happy so why should company pay.

BEWARE!!! AND TELL YOUR FRIENDS ABOUT IT

AirTel — no signals

today 19.03.2011 in the morning when i opened tv there were no signal from Airtel digital tv.
I comlained to customer care (mr. arihan jain) at Airtel digital and he asked me to restart tv after switching off and removing the plugs from main i did so but no response and the screen showed that no signal being provided by the service provider . Mr. jain immediately said that complaint is being forwarded to service centre and engineer will charge Rs.100/- . This was told before mr. jain could check at his end about the relay of signals or recharge or any other thing at their end. Mr. Jain put forward my complaint to another his colleague stating that she was supervisor, but she repeated the same story. they were asked to give me the number of higher up in this regard but they did not respond.

Please see that I am the sufferer since I am not able to utilize the service since morning and not sure when this will be set right and also have to pay Rs,100/- which is unjustified and uncalled for .

Through this column i would bring to the kind notice of management to look into this problem of customers.

thanking you,

sincerely yours
ramesh
consumer no. 3003 824 362
mobile no . [protected]

ps. when i told the customer care that if this kind of service is provided i am afraid i would get the 'Airtel . connection disconnected, he said ok

Airtel Digital TV set top box connection — Airtel Digital TV is Hopeless and so is their customer service

My customer ID is : [protected]

I have called airtel toll free call centre number more than 50 times since yesterday and unfortunately have got the opportunity to speak to the call centre executive only 5 times as most of the times the call gets disconnected after waiting for more than 10 mins…But since I am stuck up with airtel digital TV connection I am left with no option but to try again…

My problem:

The cable connection has blacked out since yesterday morning...Had I been using any cable operatoir service then he would have been at my doorstep in 30 mins max....

My futile attempts:

Customer request number generated : 6352332 on 27th March stating service personel will attend to it by 4.15 p.m and still none
Customer request number generated : 6376773 stating the service personnel will attend to it by 3.30 p.m and still none have attended to the same

I just spoke to someone in your service team @ call centre, Gurpreet (Identified as Senior supervisor) wjho assured me that by 7 p.m the same would be sorted at any cost....

Its 7.40 p.m and none from Airtel digital dept have either contacted me over phone or visited my residence...Would sincerely suggest that non to get a airtel connection as its a harrasment of top order wherein you pay the money and they gobble it up comfortably...On top of it I have got 3 phone calls form their automated no,s advising me to recharge as my expiry date is due in next 3 days time....

Regards
Sushanth
email ID : sushanth.[protected]@icicisecurities.com



I am keeping my fingers crossed and waiting to see whether the same happens or not….



Admist all these chaos I get reminders from your automated telecallling set up reminding me to recharge my account as the expiry date is approaching soon.



I don’t understand how & why should I recharge and instead dump your digital TV and instead try out Tata SKY or DISH TV or sun direct for a change.

Airtel Digital — Complaint not being attended

It was a big mistake in removing the local channel service and installing airtel digital in the very first place.The service provided by them is pathetic.The set top box provided by the company is not working properly and i m unable to view any channels since last 6 days.In spite of calling them for around 10 time the company engineer comes after 4 days and that too without the set top box..I have been given a new complaint no. every time i call them.The executive attending the call says its a very small issue.I dont understand when the service providers consider the complaints to be small issues,how the problems will be solved?
My customer Id with Airtel Digital is [protected]
My last complaint registration no is 6520554 for "Delay in Resolution" dated 1/4/2011
My first complint registration no is6397787 for 'Video Problem"
All the complaints are still un attended.

I, S.CHANDRASEKARAN, took DTH connection on 29th march 2011 and my customer id is [protected].

it was my foolishness that assumed that AIRTEL DTH will have good service.
since from sunday myself is giving so many compliants in customer service and local number sugested by the DTH serive ([protected] and [protected]). if they are not interested to attend the service call, why all these number, for promoting their products ?? The management should understand one thing only sales person will not bring the business now-a-days, service is the main tool. if the service is poor, it like suicide.

The managment should concentrate on service to maintain their good name with cutomers, Really i thought to have AIRTEL Brondband for home, but if the service is like this, will I think for that????

Chandrasekarn
Chennai.

Airtel DTH — Airtel DTH not Installed properly

Airtel DTH Customer ID : [protected]

Installation Engineer didn't installed DTH properly yesterday and after been calling no. of times - no response..

I am puzzled what to do and where to complaint...

Sangeeta
sangeeta.[protected]@gmail.com
[protected]

Thanks its been resolved...

AIRTEL DIGITAL TV — not getting good signals

i have Airtel degital tv connection, from few days i am not geting good signals, i have done complaint for five times but not geting any responce

Airtel DTH — Not resolving the signal issue since 5 days

Hi,
I have the Airtel DTH Connection with Customer ID [protected]. There is signal issue from last 7 days, Not getting the signel for hours and hours.
So calling up Customer Support 12150 from last 7 days, I almost made 21 calls to this customer support .Every time they will register new complaint for the same problem and will be telling problem will be resolved within 3:30 PM tomorrow. No body turned from last 5 days to resolve the problem.
Even they are disconnecting my phone.They are giving fake phone numbers with the complaint registartion number, Which they will messge to our Mobiles.
When tried to contact local manager here in hyderabad (Phone No :[protected], they are telling manager is not avialable and even they are disconneting my call.
This is the once of the WORST and HOPLESS Servcie ever i saw.

They are event dedcuting amount from my account daily for the servcie which is not resloved

Please tell me what should i do for this

Mr Rakesh,
Will please provide me your phone No.
Still Signal Problem is not resolved.
Support Engineer attend the call on 12th May, And told me there is a problem with HDMI Cable.
And also told me that Airtel is short of HDMI Cable, He took 300/- from me to bring
HDMI cable from outside and replaced the old one.
I told him issue is not of the HDMI cable but Settop Box. Then he told no it is the HDMI cable.
Still we are not getting signal after the replacement of HDMI Cable
Then contacted office locally on 13th and complained them that Sigenal problem is still there, Please replace the Setupbox. They told they are short of Settopbox.
I don't know what to do. Does Airtel replace my Settop box or not

airtel digital dish — No Signal

Customer service issue
My customer id is [protected]. For the last few days my Set top box is not working. Please attend to it immediately

Airtel / DTH — Dish TV Set box not working properly & the problem not attended by

Dear Sir/Madam,

Sub : Dish TV Set box not working properly & the problem not attended by
the customer care.

I want to put you kind attention on the above subject i have 2 Airtel
Digital TV connection at my home Customer Id No. [protected]. 8666847.

Out of these 2 two boxes, one set box is not working propelly and we have
given complaint against it to your customer care and the nearest Airtel
Digital customer centre number of times, but still the problem remain same.

Once your representative visit to us also for frequency set up but they he
was unable to set the frequency of the set box because as per them there
is software problem in the SET BOX.

After that problem remain same and there is no any action they have taken
on it, kindly do needful at your end either replace the set box or give us
our money back if you are unable to give the customer support.

Hope to get early resolution of this problem.

Regards
Tarun Mahajan
[protected]

Airtel/Digitel TV — No Signal & No service

My subsciption # 3000699XXX, Airtel DTH TV connection has not been providing signal since 2nd Apr'11, my subscription expired on 23rd April'11...they call , take appts but the engineers never turn up.

Every day , all they do is call up for renewal but no one is keen to fix the real problem of signal.
Regards,

Rajeev Sengupta
[protected]
Kolkata-61

resolved the issue with poor services.

AIRTEL DIGITAL TV — TV Connection not working properly

customer no: [protected] : D J SOLANKI - DOMBIVALI - DIST THANNE ( MUMBAI)

cc; to Times of India / hindustan Times / Mirror : customer grievances columns.

Airtel:

Your tall claims of having better service are all foul and useless.
1) I have lodgged complaint for 4 times every time giving the problem.
- Surprisingly airtel loggs complaint ans also closes complaint without attending.

2) My connection is not working properly (note properly) as sound / movie is breaking since 3/6/2011.
Every time I am assured that this period (till the connection is made workable) will not be charged but I find daily debits from a/c.

3) I am given some complaint no. & phone no to contact your dealer but the deleaer never comes on phone :
either it is out of range or no reply.

4) I am also advised to go and request to the dealer who is 2o KM away from me however there is no system in air tel to solve problem of customer.

5) One day engineer comes says the dish needs to be re-directed due to setallite issues : but he can not help as that job is handled by some diff. dept.

6) Everytime I discuss with new person on help line _ assured that with in 24 hrs the problem will be resolved with is yet to come true after a gap of 9 days.

I am totally dis-satisfied customer and hence sending this mail to media coverage also.

The person on helpline do not want to understand the problems of customer and every time repeadely ask address, pin code, as they are not having the same despite calling from the registered mobile nos.

If some responsible person (other then helpless line people) is reading this mail then they should ocmeforward to solve the problem. IF CORRUPTION PREVAILS IN AIRTEL – I AM READY TO PAY MONEY TO SOLVE MY PROBLEM PL COMEFORWARD AND LET ME KNOW WHO ARE THE PEOPLE I NEED TO BRIBE TO SOLVE MY PROBLEM.

D J SOLANKI

[protected]

Airtel DTH — service not given to me last two month

Muje Bhakti TV channel add karani he.
Mene airtel me phon kra request add ki 2 month ho gya he.
usme Dish ka setelite change krna hota he islia engineer ko ana pdta he.to 2 month ho gya he to pls help me.
my cust. no. is [protected]

our hd tv set up is not working properly.we received message of no signal on star utsav, discovery, rather all other channels broadcasted nicely.

Thanks for help.

AIRTEL DIGITAL TV — NO RECEPTION AND NO CUSTOMER SERVICE AT ALL

Hello,

I S.SRINIVAS CUSTOMER OF AIRTEL DIGITAL TV SERVICES OF HYDERABAD,MY CUSTOMER ID IS [protected], AND AM NOT ABLE TO RECEIVE ANY CHANNELS A LOT OF TIMES AND DESPITE OF REPEATED CALLS TO THE CUSTOMER SERVICES ASKING THEM TO SOLVE THE PROBLEM,AND ALL THE TIME WE ARE BEING ASSURED THAT SOME ONE WILL COME DOWN AND RECTIFY THE PROBLEM,BUT SO FAR NOT EVEN A SINGLE PERSON FROM AIRTEL HAS SHOWN UP.ON 03/07/2011 WE HAVE MADE THE LATEST CALL AND YET AGAIN WE HAVE BEEN ASSURED THAT SOMEONE IS GOING TO COME AND RECTIFY IT,AND ABOVE ALL THE CUSTOMER SERVICE REPRESENTATIVES DOES NOT PROVIDE PROPER SERVICE( ATTITUDE) TOWARDS THE CUSTOMER. AFTER MAKING THE CUSTOMER PAY FOR THE PACKAGES THEY ARE NOT AT ALL CONCERNED ABOUT THE TECHNICAL PROBLEMS AND INCONVENIENCE TO THE CUSTOMER.WOULD HIGHLY APPRECIATE FOR THE HELP.LOOKING FOR THE SOLUTION.

attitude towards complaint no 9963734 is casual. i was told complaint would be attended by 1800 hrs today and I kept waiting at home.now I have been told service engineer willtry to come by 0900hrs tomorrow.There is no signal on TV.If complaint is not rectified today I plan to change to Tata Sky and say byebye to Airtel
Mobile[protected] customer no [protected] complaint no 9963734

I have logged an issue on 13 th July 2011 Complaint number:9950124 and my airtel digital account number is [protected] that suddenly i am getting No signal issue and cannot watch tv.8 days are gone and till date we did not receive any call from their technical engineer. Daily I am calling to Customer care no. 12150 for status and they replies call is open and engineer will visit within 24 Hrs. I am still waiting for their 24 Hrs. to be completed.
Very disappointing that Airtel (Bharti) provides such very very poor service to customers.

Airtel — Complaint not being attended to from last 25 days

REF : Complaint No. - 1731886

Hi,

I have been an Airtel Customer for past 12 years which includes 3 mobile numbers, 1 landline connection and 1 broadband connection.
So it feels terrible now to be at this end and have to write an email on the pathetic behavior shown by Airtel people towards their old customers.

I had logged a complaint with the Airtel ( Complaint no. mentioned above ) regarding my landline not working properly.
Following were the consequences or I may say punishments of being an airtel customer :

1) 20 days, 6 follow up calls,6 different customer care executives and 2 floor managers involved and still no action has been taken.
2) 2 times the complaint got closed by itself and I had to reopen it and had to fight for it so that it can stay open.
3) Wrong and incorrect comments were entered to close the complaint which were not uttered by me during any of the calls ( like the instrument is personal
and hence the problem is mine and not Airtel's etc.In reality, the instrument is provided by Airtel only )
4) Every time an assurity is given to me and the irresponsible behavior has driven me crazy.

No one is ready to take this complaint as their responsibility now since no one wants to take this responsibility Fault on their heads.
Cowardly, every one is sneeking out of this

It feels pathetic to be an Airtel customer now and I have decided to change all the Airtel products that we are using since I guess they have their
enough share of customers now and they are making more than enough money and hence they don't need the old customers now.

Hats-off to Airtel !!!
Thanks for treating me like this.

Warm regards,
Akash Joshi
[protected]

AIRTEL DIGITAL TV — OUR BOX HAVE NOT SATELLITE

Dear Sir

I have a airtel digital tv that purchase before some time by me.
We are not satisfing this.

Airtel DTH — Neglecting reinstallation since 6 months

Airtel dish tv Cust id:[protected], i have been trying to get reinstallation of my airtel dish tv by approaching their customer care service since 6 months. They told me to recharge then only we can help you in reinstallation. So i did it. But My money and time was lost there is no service from aitel dish tv. Pls do needful.

Airtel DTH — No Installation in 10 days

I purchased a Sony Bravia and received a connection of Airtel DTH as an add-on gift. When contacted Airtel, they said that I had to pay Rs 1750/- as recharge in order to get the connection. I paid Rs 1750/- for recharge for which they didn't provide me any invoice mentioning that Airtel doesn't give any invoice for recharge. I am waiting since last 10 days for the set up box but they haven't installed the product. Every time, the Airtel customer service gives me fake promises.

Same case with me... see http://www.consumercomplaints.in/complaints/airtel-dth-via-vriticom-gurgaon-hary...⇄

Same case with me... I ordered on 4th Oct but till now no action...

Airtel (DTH digital TV signal) — TV not getting signal

Cut ID [protected]
Airtel DTH , TV is not getting the signal. Complained on 1st ,3rd , 7th and 8th March
Every time I am getting the answer that it will be sorted out in 24 Hrs but still pending.
No service person came/talked for rectification.
Services are very poor.
Giving false reporting for not to do the work: i)Problem resolved ii) your PIN code is not correct iii) refused to give service charge
All these are false excuse for avoid the work.

Sanjay Rajawat
TC 1/8 Vedanta Vihar Colony , DARIBA ( DIstt RAJSAMAND)PIN 313211.

AIRTEL DIGITAL TV — NOT ATTENDING TO RECTIFY THE PROBLEM

I'M DEPRIVED OF VIEWING NATIONAL CHANNELS, DDNEWS, LOKSABHA, RAJYASABHA, & OTHER SO MANY CHANNELS THOUGH I'VE PAID FULL AMOUNT.
CUSTOMER Care NOT ATTENDING MY COMPLAINT.
SINCE LAST 1 MONTH I'M VERY TENSED.
THEY WERE PROMISING ME AND FIXING TIME TO ATTEND & RECTIFY .....BUT NEVER CAME.
THEY ARE NOT RESPONDING TO MY CALLS ALSO...........

refer my complain of 25/4/12 no 1815055 for digital TV id-[protected].the registerd mob no is-[protected] and [protected].everyday the customer care use to tell that the set box needs to be changed and they will send it from BANGALORE.ON 4/5/12 I went to city service centre where service technician sri subramaniam mob [protected] told that set box has come to the transport agency and he will fix up the same or he will borrow from the other service centre and defenitly complete by evening.But all promisses failed and finally we were advised to contact sri VINAY MOB [protected] and he promissed to get it attended by 14/5 but not attended and today even he is not responding over the mobile.we have now no hope whether our complain will be attended at all.despite our children and family suffered for want of TV during the summervacation.now we request you to either attend the complain or refund the money and terminate the connection so that we can find the alternative.our address-302, D-BLOCK, PALACE HEIGHTS, SIVAJINAGAR, KORMANNAPALEM, VISAKHAPATNAM-530046

very poor

In India companies are looting people. Government should do something for that to save people from these crooked companies. Govt.should make rules that company should provide the equipment, cause if they do so they will provide good service, otherwise they don't care about the customers. Because they know customer buy those expensive equipment, they can't leave the company and they can charge anything they want. Same thing is doing airtel.

On October 20 - I used "my airtel app" to provide a complaint that my tv is not getting a
signal after the cyclone hudhud. Here is the response from them
[protected][protected][protected][protected]
Thank you for writing to us at airtel DTH Services.

We have received your email and we shall revert to you at the earliest.

Please note that this is a computer generated auto response.

Warm Regards,
digital TV
bharti airtel limited

My airtel app - your world of airtel on the go. The easiest way to manage
your mobile, broadband & digital TV accounts from anywhere.
Download free, click www.airtel.in/myairtel (data charges apply).

In response to:

DTH - [protected]-001 : no signal after the cyclone

manamohanp
to:
Digitaltv
10/20/2014 10:53 PM
Please respond to manamohanp

10/20/2015
P Please do not print this e-mail unless it is absolutely necessary P
Show Details


after the cyclone, today the power got restored at sagar nagar. when I
switch on the set top box, it stays with orange color light and on tv it
sayys there is no signal. when pressed ok it shows signal strength as zer0.
[protected][protected][protected][protected]--------
When I did not get any response from them I wrote another complain on 23rd Oct.- again
using airtel app. Below is the reply from them
[protected][protected][protected][protected]
Thank you for writing to us at airtel DTH Services.

We have received your email and we shall revert to you at the earliest.

Please note that this is a computer generated auto response.

Warm Regards,
digital TV
bharti airtel limited

My airtel app - your world of airtel on the go. The easiest way to manage
your mobile, broadband & digital TV accounts from anywhere.
Download free, click www.airtel.in/myairtel (data charges apply).

In response to:
DTH - [protected]-001 : service request

manamohanp
to:
Digitaltv
10/23/2014 05:44 AM
Please respond to manamohanp

10/23/2015
P Please do not print this e-mail unless it is absolutely necessary P
Show Details

although three days have been passed by no body has responded to my last
service request ...

[protected][protected][protected][protected]
Then after waiting for another 36 hrs, I called them back on 24th Oct. 5:47 PM to the
customer care number [protected] and lodged a complaint stating the problem. When I asked
them that I have complained earlier on "my airtel app", they said they do not have any
reports of the problem (even though the above two messages say they have received my
complaints). Anyway after reporting my problems they provided me a reference number (which
is[protected] and said that it is going to be solved within 24 hrs. They also provided me a
number to call to [protected] (I have tried several times to this number but it hardly
connects, so i stopped calling this number after two days) and also said that one person
is going to call me on this.

After I did not receive any response from anyone, I called them back once more on Sunday
26th to [protected] at 10:26 AM to which they give me a false promise that the person is
going to call me on the same day for checkup. I waited and waited and even did not went
to shopping thinking that at any moment they might call me. But nobody turned up on that day.

The same day (Sunday 26th), I got an email (which I checked on 27th). The contents are here
[protected][protected][protected]
Dear Customer,

This with reference your mail written to share complaint on delay in resolving the
service concern.

We are sorry you had to write back with the same concern.

This is to inform you that your concern is being worked upon. We would require some
more time to resolve it; meanwhile, please rest assured that we are committed to resolving
the issue to your satisfaction. We will update you with the latest progression activity.

We remain committed to resolving your issues. Your satisfaction is our main priority and
we thank you for your patience.

Warm Regards,

Prabhat Praveen
digital TV
bharti airtel limited


Know more about airtel digital TV
Would like to inform below mentioned few options are available on our website:
My Account - View Account Details, Recharge, etc.
My Package - Add or Remove Chota Pack, Change Base Package etc.
Recharge - Recharge your Digital TV connection ONLINE by using Paper Voucher/Debit Card/Credit
Card etc.
Order Movies - Select Current & Upcoming Movies.
You can know your customer ID through menu option available on airtel digital TV connection.
Also, quick details required for your connection like Current Activated Pack, Validity, Monthly
Rent, Available Balance, Number Of connections etc. Send SMS VC <VC No.> to 54325.
my airtel app - your world of airtel on the go - The easiest way to manage your mobile, broadband &
digital TV accounts from anywhere. Download free, click www.airtel.in/myairtel (data charges apply).

From: [protected]@gmail.com
To: [protected]@in.airtel.com
Date: 10/23/2014 05:44 AM
Subject: DTH - [protected]-001 : service request

although three days have been passed by no body has responded to my last service request ...
[protected][protected][protected]--------
Then I waited till 29th when I really got angry on these airtel digital tv guys mainly for first two
reasons

1- They are deducting money everyday without providing any proper service and giving false promises
2 - Even though I have given a complaint 7 days before nobody is giving any particular date as to
when it is going to get resolved. and thirdly
3- They never provide any response. and every time I have to call them for which the charges are
also high and I havd to hear their annoying advertisement stuffs.

So, I put them on facebook and also complained on their facebook forum regarding their pathetic
service. Here is what I wrote
[protected][protected]
October 29 at 12:22pm
You have pathetic customer care service. After the Hudhud cyclone, I gave two complains using
"My airtel app", one because my TV was not receiving signal from Antenna and the other because
nobody replied back. Then I called up the customer care and lodged a complain (Ref No[protected]
on 24th Oct 5:50 PM, to which they replied it is going to be solved in 24 hrs. I waited till 26th
and when I did not got any one I again called them up on 26th at 10:24 AM. They said that one person
is going to come there on that day and will look into the matter. It is already 29th Oct 2014, I
neither get any person to look into the matter nor any reply from them telling when they are going
to correct it. And that also happens in the city of Visakhapatnam. So pathetic customer service and
I suggest everyone to boo booo airtel products.
[protected][protected]
Also I wrote an email complaint the content of which is
[protected][protected]
Hi,
I am a DTH subscriber to your airtel DTH with ID-[protected]. After the Hudhud cyclone, my
Antenna is intact but I am not getting any signals on my TV set. I have given two complains
using my airtel app and one morethrough your customer care (ref no[protected]. They said it
will be solved within 24 hours. When it did not get solved I called them back once more on
Sunday - 26th Oct 2014. They replied that the same day (26th Oct. 2014) the agent will
arrive and look into the matter.

Today is already 29th. I do not know what kind of service you provide. I need an answer and
return of my money.

I am sorry to say that your service is pathetic even at the city like Visakhapatnam.

My address is

MIG-A-60, Sagar Nagar (2nd floor, opposite bus stop)
Visakhapatnam - 530045
[protected][protected]-------
I think after they read it they called me back asking "if my video peoblem got solved or not". The
call was from the number [protected] (once at 12:00 PM when I was on exam invigilation duties, so i
cancelled it) and another time at 4:25 pm. When I picked up the later call, they said some one is
going to come and correct it and he will call me back. It is already 31st 3:07 PM and so far no one
has called me back. And yes I have got an email... the content is
[protected][protected]
Dear Customer,

This with reference your mail written to share complaint on delay in resolving the signal
concern.

We are sorry you had to write back with the same concern.

There has been a sudden surge in the number of complaints requiring engineer visit, due to
extremely bad weather conditions over the past weekend.

While we are working on resolving all the cases on war footing, we are taking up your case
on utmost priority. Rest assured, our engineer will visit you within a maximum time of 24-36
hours on your Service Complaint number 40750423. You may quote this number for all further
correspondence.

This is to inform you that your concern is being worked upon. We would require some more
time to resolve it; meanwhile, please rest assured that we are committed to resolving the
issue to your satisfaction. We will update you with the latest progression activity.

We remain committed to resolving your issues. Your satisfaction is our main priority and we
thank you for your patience.


Warm Regards,
Sarfraj Ahmed
Customer Services
bharti airtel ltd.

Disclaimer

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 29/10/2014 11:51:08 AM
Subject: Your pathetic customer service ...

Hi,
I am a DTH subscriber to your airtel DTH with ID-[protected]. After the
Hudhud cyclone, my Antenna is intact but I am not getting any signals on my TV
set. I have given two complains using my airtel app and one morethrough your
customer care (ref no[protected]. They said it will be solved within 24 hours.
When it did not get solved I called them back once more on Sunday - 26th Oct
2014. They replied that the same day (26th Oct. 2014) the agent will arrive and
look into the matter.

Today is already 29th. I do not know what kind of service you provide. I need
an answer and return of my money.

I am sorry to say that your service is pathetic even at the city like Visakhapatnam.

My address is

MIG-A-60, Sagar Nagar (2nd floor, opposite bus stop)
Visakhapatnam - 530045
[protected]--------
Almost 12 days have been passed since my first complaint and so far no solutions have been provided but they keep asking for more time (exactly how mach more only GOD knows) . Not only that they everyday, are deducting Rs 12/- per day from my digital TV account.

So I am providing this complaint against Airtel digitla tv, not only to restore my service freely as soon as possible but also restore my balance in my digital tv account plus a Rs 5000/- fine to me for providing false promises

Dear Mr. Rakesh,

I have not received any communication from you regarding closing the query. I take it as an open issue which still needs to be adressed. I have also written to your appellate office.

Kindly check with your team first.

Regards
Rohini

Airtel Broadband — Billing and Disconnection Problem

I have an Airtel Broadband connection phone number [protected] (Account no[protected]. I am using Airtel Broadband for more than an year now but facing lot of problem for last few months.



It all started when I bought Blackberry and opted for blackberry services through Airtel and I requested for Airtel Broadband disconnection however they suggested a plan of 250 Rs and I took it but after a few months I realized that it was costing me more then my earlier plan so I again requested for disconnection, Again they said that we will give you a 450 plan with 20% waiver for 6 months with no charges in first month. I liked the plan and opted for it.



But to my surprise I got a bill which had no discount no waiver and addition of Airtel PC secure so I did not made the payment I also called customer care and told them however my net was disabled but I continued receiving bills. October end I got a call from Mr. Sahil and he asked me to make a payment of Rs 1564 outstanding bill and I told him that I will not be making any payment as I was not using the net for last 2 months but he said that he will deduct all the charges (waiver, discount and Airtel PC secure) and asked me to make a payment of Rs700 as final settlement.



I did not want to be involved much so I made the payment but lately I have started receiving calls for payment of outstanding bill so daily I got 2-3 calls and every time I had to narrate the whole story. What am I supposed to do? It’s been almost a month since I have asked them for disconnection however they are not disconnecting the broadband and the bill is keep coming. They also told me that they will not disconnect the connection unless I will make the payment but why should I make the payment. I want action against Mr. Sahil who took 700 RS from me as I was not even willing to make that payment. He lied to me and then made no action for disconnection of my services.



I would also like to mention that I have submitted ‘N’ number of complains sometimes I got the complaint number and sometime not most of them I don’t even remember. However I have two complaint numbers for reference F[protected], #25734914.



I would like to file a complaint against Airtel Broadband and Mr Sahil for the mental harassment they have created.



Please suggest how to proceed. I am in no mood forgive them, they have already created a lot of problems for me.



I am evening planning to get my blackberry services disconnected I will go with Vodafone. I don’t trust Airtel and not willing to pay 25-30 thousand Rs annually to them.



P.S. I forgot to mention the language and behaviour shown by airtel’s staff. If this is the way they treat their customers then soon airtel will no longer be number 1.



Arun Kumar
[protected]

Hi,
I have again started getting calls from airtel for the bill payment... can you please update me on what resolution was made on my complaint?

regards,
-nalin

Bharti Airtel pvt. ltd. — change of plan without confirmation

To concerned authority,
i am a user of Airtel Tele. ([protected]). my plan of friends card has been changed to pre second billing without confirming me. Initially i was told the problem would be resolved but nothing has been done about it. i m getting confusing replies.
Hope u look forward to my application and do the needful

AIRTEL has been deducting money for all stupid services without even subscribing and on contacting customer care, no refund is provided. A srtict action should be taken against such actions.

Hi
use just dial site there you will get the consumer forum advocates list raise an inquiry from there or take the advocate no from there meet them once provide them all the details launch a petition against Airtel he will help you to win the case in this case you don't need to pay the fee to the advocate what ever the compensation you will get from the company he will take 40 or 60% from that.

Bharti Airtel pvt. ltd. — Process of another mobile number itemised bill copy march 2011

[protected]

Respected sir/ Madam,

Please provide me the call details of the last 8-10 months all outgoing & incoming calls with sms list plz give me right suggestion how i get the itemised call detail

thnx...

email id- [protected]@gmail.com

AirTel — Airtel Cables Laying

Dear Sir,

I would like to bring to your kind notice that your Airtel cable was laid in 3rd Cross street, and your staff have fixed a cable outlet on my house main door pillar and taken the cables to the rear street houses through my house tying the cables to my balcony grill without any information or not having the courtesy to ask permission.

When I questioned your man working he did not reply properly. Hence, I request you to kindly remove the cable from my house grill and make alternative arrangements to take the cables to the next street.

In the absence of which any damage to the cable I shall not be responsible and I may have to take the complaint to the authorized authorities.

Kindly do the needful

B. C. Ramaswamy

AirTel — unauthorised cable laying at my premises without information and permission

Dear Sir

we came to know about your box (cron) fixed in my boundry wall and cable going across my entrance gate and through compound .Both box and cable are put without any information or permission.We request you to remove the box and cable immediately under confirmation to us .

V M Tandon
(Retd. Joint Secratory)
4 A Park Road Hazratganj LUcknow
#[protected]

I'm ditched by VRITI info. They took my money online and never gave me a receipt. They promised that the installation would be done within 24 hrs, but its been 4 days, no response and they have switched off their mobiles. I don't understand why AIRTEL keeps these falthu guys in thier association. We tried calling their service numbers and no one picked up calls, but intermittently getting busy on those numbers. My bank statement shows the payment info:

10 Jun 2011 CCA11FCDL709-Avenues India Ltd[protected] Jun 2011 2990.00

Please help.

Thanks

Kishore

AIRTEL DTH SETUP BOX — REBOOTING TIME TAKEN MORE THAN 20 MINUTES

Dear Team,

we are facing the problem of DTH SETUP BOX problem. it has been taken more than 20 minutes time at starting.

Hi,

This is to inform you that the issue still not yet resolved.I called so many time to customer support but they just create tickets and by end of the day they close.There was no proper response.I surprised after seeing your comments. Without resolving the issue how you can say its resolved.

Please call to my number if this is resolved.

Thanks,
Ranjeet

MS Bharati Airtel — SIM CARD REGISTRATION FALIED

Dear Sir,
I got a connection from Airtel on 31/8/09 purchasing the SIM from Airtel Shop in Deoghar, Jharkand. The SIM No. was[protected] bearing the Airtel number was [protected]. Call Centre informed me through email on 3/1/11 that the mobile number [protected] had been permanently deactivated due to Address Verification formalities, with effect from 09/12/2010. Last outgoing call on 30/12/10 at 8:15pm, call duration was 1min 50 sec. After permanent deactivation of Airtel number [protected] I recharged the mobile 3 times. Amounts were Rs 399. The recharge dates were 22/12/10, 17/12/10, and 10/12/10.
How was it possible? Is not a miracle?
After 4 four months i.e. on 3/5/11, Customer Service informed me through email that the Airtel number [protected] was permanently deactivated from their network with effect from 31/12/2011. The number was so deleted in the light of accomplishment of Project Re-verification which was mandated by Department of Telecommunication regarding re-documentation and sanitization of the Subscriber Base. I had deposited necessary documents for re-verification whose C.A.F. number 6124208 when I received SMS for the first time on 20/12/10. I have informed my problem to the Chairman of TRAI (Ref: 325-1/2011/CA/Vol. II) and to the Chairman TC and Secretary (T) of DoT (Docket Number. DOTEL/P/2011/00089).
I request you to kindly help me to activate my Airtel number [protected] using the Cancelled/Enrollment/Old (SIM No. was[protected]) SIM.
Thanks & regards
Arun Kumar Roy
Deoghar, Jharkhand.

Airtel is customer centric organization. I lodged my first complaint on 3/1/11. More than 5 months past Airtel has not taken any action to solve my problem. After permanent deactivation of any number, that deactivated number can be re-activated again using old SIM. Technically it is possible to use cancelled/old/enrollment SIM.

Dear Sir,
I lodged a complaint in your Forum on 5/6/11. I came to know from the Airtel comments up-loaded by Rakesh Ranga, Airtel Presence (Airtel Customer Service Team) and from email sent by MS Hemlata of Airtel Presence (Airtel Customer Service Team) that my concern had been resolved. They are trying to reach me through the deactivated Airtel number [protected]. For the said purpose they had sent SMS to my deactivated Airtel number [protected]. For your kind perusal, I want to say that my mobile is still now showing “SIM CARD REGISTRATION FAILED”.
How will they reach me?
How shall I receive the SMS?
On 28/6/11, the Call Centre informed me that my Airtel number [protected] had been deactivated on 31/12/10 due to negative verification of Customer.
What is negative verification of Customer?
It means “Two tier grievance redrassal system” (as no reply from Nodal Officer) of Airtel had informed me three different dates and three different causes of deactivation. These are as such:
Dates of deactivation Causes of permanent deactivation
9/12/10 Due to address verification formalities
31/12/11 Due to project Re-verification which was mandated by DoT regarding re-documentation and sanitization of subscriber base.
31/12/10 Due to negative verification
I request you to kindly help me to activate my airtel number [protected] using the cancelled/Enrollment/Old SIM (SIM no.[protected]).
Thanks & regards
arun kumar roy
deoghar, jharkhand.

Dear Sir,
I lodged a complaint in your Forum on 5/6/11. I came to know from the Airtel comments up-loaded by Rakesh Ranga, Airtel Presence (Airtel Customer Service Team) and from email sent by MS Hemlata of Airtel Presence (Airtel Customer Service Team) that my concern had been resolved. They are trying to reach me through the deactivated Airtel number [protected]. For the said purpose they had sent SMS to my deactivated Airtel number [protected]. For your kind perusal, I want to say that my mobile is still now showing “SIM CARD REGISTRATION FAILED”.
How will they reach me?
How shall I receive the SMS?
On 28/6/11, the Call Centre informed me that my Airtel number [protected] had been deactivated on 31/12/10 due to negative verification of Customer.
What is negative verification of Customer?
It means “Two tier grievance redrassal system” (as no reply from Nodal Officer) of Airtel had informed me three different dates and three different causes of deactivation. These are as such:
Dates of deactivation Causes of permanent deactivation
9/12/10 Due to address verification formalities
31/12/11 Due to project Re-verification which was mandated by DoT regarding re- ocumentation and
Sanitization of subscriber base.
31/12/10 Due to negative verification
I request you to kindly help me to activate my airtel number [protected] using the cancelled/Enrollment/Old SIM (SIM no.[protected]).
Thanks & regards
arun kumar roy
deoghar, jharkhand.

I lodged a complaint to your forum on 5/6/11 and 1/7/11 on the problem “SIM CARD REGISTRATION FAILED”. Airtel number [protected] had been deactivated permanently due to THREE DIFFERENT DATES and THREE DIFFERENT CAUSES. Airtel informed me through email the three dates of deactivation and three cause of deactivation. These are as follows:
Dates of deactivation------cause of deactivation.
09/12/[protected]----due to address verification formalities.
31/12/[protected]----due to Project: re-verification of pre-paid subscribers mandated by GOI.
31/12/[protected]----due to negative verification.
Any customer may about negative verification.
What is negative verification?
Why three dates of deactivation?
Why three cause of deactivation?
The Airtel Company has given me more trouble without giving any chance to rectify to the error.
Any suggestion how to take Airtel Company to court are most welcome, I have collected sufficient proof against the deactivation of Airtel number [protected]. My email address is [protected]@gmail.com.
Arun Kumar Roy
Deoghar, Jharkhand

I lodged a complaint to your forum on 5/6/11 and 1/7/11 on the problem “SIM CARD REGISTRATION FAILED”. Airtel number [protected] had been deactivated permanently due to THREE DIFFERENT DATES and THREE DIFFERENT CAUSES. Airtel informed me through email the three dates of deactivation and three cause of deactivation. These are as follows:
Dates of deactivation------cause of deactivation.
09/12/[protected]----due to address verification formalities.
31/12/[protected]----due to Project: re-verification of pre-paid subscribers mandated by GOI.
31/12/[protected]----due to negative verification.
Any customer may help about negative verification.
What is negative verification?
Why three dates of deactivation?
Why three cause of deactivation?
The Airtel Company has given me more trouble without giving any chance to rectify to the error.
Any suggestion how to take Airtel Company to court are most welcome, I have collected sufficient proof against the deactivation of Airtel number [protected]. My email address is [protected]@gmail.com.
Arun Kumar Roy
Deoghar, Jharkhand

Dear Sir,
I lodged a complaint in your forum on 5/6/11. Mr. Rakesh Ranga always informed me that your complaint has been resolved. but my mobile is still now showing SIM CARD REGISTRATION FAILED. As there was no alternative way, so i aproached to DEOGHAR DISTRICT CONSUMER FORUM. My case number 62/11 dated 13/7/11. Case has been accepted. Notice has been sent to Nodal Officer and Head Service Recovery and Choudhary Agencies of Deoghar.
Your Forum has not helped me.
With thanks and kind regards.
Arun Kumar Roy
Deoghar, Jharkhand

M sorrry thay the number given by me there in the complain is wrong and is a typographical error. The real one is [protected] and email id is [protected]@gmail.com..

Airtel — DENIAL OF MNP REQUEST

Sir,

I am using the Airtel Post paidConnection (No.[protected]) for the past five years. On february 10th, I changed from Post Paid to Pre paid and retained the same number. Now I decided to move from Airtel to Videcon by using Mobile Number Portability to keep the same mobile number and placed the request. But Airtel rejected the request saying that my connection is just 2 months old. They (the customer care executives) say that I have to complete 3 months in Pre paid since I have changed to pre paid only on Feb.10th and I will be eligilbe to apply for MNP only after May 10th. But I am using the number for the past 5 years ie. as post paid till Feb.9th and Prepaid from Feb.10th onwards. The TRAI rules clearly specify that the customer has to be with the service provider (and not on a particular plan) for 90 days. Please let me know if I am eligible for MNP now? Or I have to wait till May.10th

I faced a similar problem which Mr Samjacs did when i tried to port my number from Airtel to Aircel. I am Vikrant Verma, a resident of New Delhi. My number is [protected]. I first ported my number to airtel from idea. but that was a mistake, airtel network in my locality was pathetic. i eagerly waited for 90 days to be over so that i could port to some other operator. after 90 days i reached aircel outlet to port my number from airtel to aircel. but then my frustration started. i got calls from three airtel executives requesting me not to port the number and they assured my that they would try to resolve my issues as soon as possible. i told each of them that i am firm in my decision to port the number. to my surprise i got a message from aircel that my MNP request has been rejected by airtel due to some contractual obligation. the reason behind this was that one of the executive credited free airtel minutes in my account without informing me so that i could be said to be tied with some services and my MNP request could be rejected. my phone has auto call recorder and my conversation with all the executives were recorded in it. i decided to go to consumer court because i was really furious over this ill practice of airtel to not allow MNP in most of the cases but sadly my phone was lost and i didnot hav any proof left. to sum up, airtel's practice to reject MNP request of its customers is unlawful.

Airtel — airtel mnp service

sir i want to my idea no [protected] is changed by mnp to airtel but cercil retalor say to me when you changed to airtel in future your servises will be stoped without any reason here airtel servises is very week and thay did not listion to ritelor plz chack the aria servis in my town...

Please read my query, they are making customer a fool, Am sure none of the customer who had exited airtel will ever come back

how can i know the date i was ported. I dont remember when i ported to airtel. airtel people aren't giving the details of when i was ported.
i want to get ported to other service provider