Airtel Complaints & Reviews

I have been facing problem of error code SM1, SET TOP BOX HANDED and VIDEO PROBLEM since I got the connection (January 2011). I have registered compaints at customer care and also contacted at the local number which customer care had given. Service engineers visited at the place and do some reset and problem get resolves. but problem occurces again after towo three days. again i registered complaint and then comes and resolve. Some time it is taking 2 to 3 days to resolve the problem. this is happening since jan-2011.

My connection was not working for around 1 month out of 5 months. Every time i ask for the permenent solution but not getting proper anser.

Name: Nilesh
My Customer Id is : [protected].
Connection Type : Vidio Recorder.

Please do the needful and help me to get resolve this problem.

SIR,
I'M AIRTEL CUSTOMER WITH MOBILE NUMBER [protected]
I WANT TO PORT MY NUMBER TO ANOTHER OPERATOR BUT TODAY I HAVE SENT 2 MESSAGES TO 1900 SUCCESSFULLY DELIVERED
BUT I STILL DID NOT GET MY PORTING ID
WHILE MY BALANCE HAS BEEN DECREASED TWICE WITH RS. 2
AIRTEL IS CHEATING ME BECAUSE WHEN MY PORTING REQUEST TO 1900 HAS BEEN SUCCESSFULLY DELIVERED THEN WHY DON'T I GET MY PORTING ID.
SIR I KINDLY REQUEST YOU TO PROVIDE ME MY PORTING ID SOON.
THANKING YOU!

CUSTOMER NAME: Mohd. Fardeen Khan
airtel number: [protected]
state: up
city: firozabad

DEAR SIR
I AM GAURAV
This is with reference to my post paid airtel connection having account ID
[protected] which i used 2 years ago while studying at IIT ROORKEE-ROORKEE
(UK) .I was not aware that the account is having a due of 3500 rupee for
which AIRTEL intimated me on 20 march 2010 ...nearly 2 years after i closed
this connection... .

i have cleared all my dues at ROORKEE-Uttarakhand on[protected] with cash
receipt number 583939 amount 3500 rupee but no one till date has given any
email or phone call assurance that everything is clear now..?? I am sending
you the scanned copy of my cash receipt along with mark that all clear.
now after nearly one year on[protected] i am getting
calls from [protected] (stating to be a police man) ,[protected] (office of
advocate) stating that i have been charged with criminal CASES of not paying the
bill....so now where to go for resolving this issue...i called airtel NODAL OFFICE but they are unable to get any details of my account.......attached is scaned copy of my payment to airtel.

Recharge failed
I recharged my Airtel prepaid mobile for Rs-333.00 from my credit card with Authorization id: 360437. It has been debited but phone is not recharged.

ICICI Bank Payment Details:
Payment Id [protected]
Amount (Rs) INR 333.00
Date of Payment 19/05/2011
Payment Status Success
Payment Remarks 0711

Pl recharge it immediately.

Please note that an amount of Rs. 1/- per day is been deducted from my mobile with out my consent. Your Customer care representative does not care to respond.
This type of forcible deductions are unethical, for your information.
Regards...
G. D. Mahaeswari
[protected]

Weekly I am getting charged Rs7.00 for nothing from do not find any solution for unsubscribe online or thru mobile kindly help me to unsbcribe to my mobile number [protected]

We are holding AIRTEL connection since the beginning of the AIRTEL service. But as it was declared in our country, that we can take portability from our existing connection to other Service provider. Therefore, we applied with IDEA to get our AIRTEL connection to be portable with IDEA in the Month of January 2011. But now, it is almost 5 months is going to be over, our portable with IDEA is still not activated, because AIRTEL service provider is refusing the approval every time by saying that we have a contract with AIRTEL, hence, we cannot do the portability to any other service provider. As per our knowledge there is no contract has been signed by us with AIRTEL at the time of taking connection with them. And also they are reasoning that the Unique Code is mismatch, so they cannot approve for the portability. This is to request you, that kindly give instruction to AIRTEL, that please allow us to get the portability from AIRTEL to IDEA. And please tell them to don't delay unnecessarily, as they have no rights to stop us to get the portability to other service provider. I came to know that if I complained this problem to consumer forum, then I will get the solution immediately, because consumer forum will answer us immediately. If you want to contact please call on my Landline no. 43251001/2

Hi,

This is to state that I got Airtel Landline Number[protected]. My name is Prateek Khandelwal. It is a long story, but I will try to summarize it. I have got this connection for so long now. I have made a request to shift this line as I shifted my house from Janakpuri to Uttamnagar. I was told that the "Box is Full" and the line could not be transferred and there were innumerable calls came for the same thing, even 6 times a day. I said what is the best option then because I wanted to retain the number and broadband service. They said, we will freeze your rental and no bill will come to you and at any time we find the box is free or if we have more request, we will fix the problem. I humbly agreed and thanked them for the same. This whole incident happened in the Month of Jan 2011.

Of note, I made a request at Jan 8, 2011 approximately for shifting and this all took time till Feb 2011 and I cleared all my dues till that time.

Now, I have changed that house in Uttamnagar just in three months due to some personal issues and shifted back to Janakpuri, so I contacted Airtel people again, so that I may get my connection back. Now, the sufferings start for me with Airtel. I have been told to deposit a bill of Rs 680/- at first as Bill for Jan 2011 (Which I never used, I told them thousand times this is not my bill and I am not supposed to pay it, but the executives were so rude and bad in their language that I can't even explain you, though I got one number of your executive [protected]), but ultimately I had to deposit that money only to get my connection back.

Then, I called customer care to put a new shifting request as I have cleared all my dues and here they come up new amount to pay of Rs 251/-. I again enquired this is not supposed to be paid and the same answer with that same tone from your people. I decided to raise that issue to concerned department, so I got opportunity to talk to so many executives at Bharti AIrtel, Okhala office, named Sakshi, Sapna, etc. I also got a chance to speak to Mr. Deepak who is their so-called senior and he assured me that the reversal will be made and then he never called back or came on phone again. I can say I at least called all these people regularly morning, afternoon, evening, just to know the status and they never took my concern to any level, nor answered me about any detail.

Well, finally I decided to pay Rs 251/- as I already lost so much of peace of mind plus other problems from office because of it and called the customer care department and they took the shifting request.

Now, the guy came from Airtel after 3-4 days and fix the cables, but did not put the splitter means neither the phone works, nor the internet and said the engineer will come and fix this. Now, it has been 5 days already and no engineer even called or showed up at my house. I made a complaint and reference number 46545136 was given to me with assurance that the person will come, but as usual he didn't. Yesterday, I again made a complaint and number is 46620220 and the deadline for this is tomorrow around noon time.

Adding a final nail to coffin, a SMS came to me stating that I am supposed to deposit Rs 98/- as amount outstanding on my bill.

Now, I know it is a pretty long mail, but it's all sufferings I got. I have a few questions for you, I would be highly obliged if you can answer these to me please and mind it this is for all of you guys to whom I am sending this mail.

1. WHY DO I NEED TO PAY THAT RS 680/- WHEN I DID NOT USE THE INTERNET FOR THAT PERIOD OF TIME?
2. WHY THE PERSON WHO TOLD ME THAT THE ACCOUNT WILL BE FREEZED BUT THERE WILL BE CHARGES FOR IT, I WAS NOT INFORMED ABOUT ANY CHARGES WHATSOEVER?
3. WHY DID NOT THEY PROVIDE ME ANY BILL OF ANY SORT OF THE ABOVE-MENTIONED DUES TILL DATE?
4. IS THE KIND OF SERVICE ONE SHOULD EXPECT FROM A PROMINENT BROADBAND SERVICE PROVIDER IN DELHI, COUNTRY'S CAPITAL?
5. WHY ANY OF THE EXECUTIVES NEVER TOOK THE CONCERN TO THE CONCERNED DEPARTMENT AND WHY THE PICTURE WAS NOT CLEARED AT THE VERY FIRST MOMENT, WHEN THIS INCIDENT OCCURRED?

Now, please tell me if you are wise person, then why would you go into so much hassles just to get your old connection back when you know you can get a new connection in less than Rs 1000/-. Now, I have paid around Rs 1000/- to you people, still Rs 300/- to be paid as shifting charge and Rs 98/- which just have come for no reason out of nowhere. Please put your donation banks out on every street, religious places, etc, because there I think people won't mind paying. This is a real crime and I would like to take this issue to everywhere I can.

Now, after going through this mammooth mail (I still don't trust you people would go through this whole) I would like to see some actions from your side, otherwise I would like to withdraw all services from Airtel in future, be it Mobile, DTH or broadband.

Also, You can read this whole mail on the blog site of "Jago Grahak Jago"


Prateek Khandelwal

Dear Sir/Madam
I refer to the prepaid number which my Family had for more than 11 years. telephone number 0-[protected]- and this being a easy to remember number has been taken away from us without any notification and has been disconnected by airtel . I have visited airtel customer relationship centre. made numerous phone calls and they said they have no idea why this number has been stopped. and now recently I have been told by the local relationship centre that this has been in the market for any new customer may be because this number should be the one which should be given to someone with VIP personality.
This is ridiculous and customer has no right to do anything and the mobile companies like AIRTEL are doing what they want to do whenever they want to do and customer has got no right to know or do anything.

I am really sad and disappointed with this.

Prem Nath
0-[protected]-

Sir, My name is AbhilashPillai working in dubai my airtel no [protected]. Sim taken my bro Ajeesh name. My complaint is if i speek one time with customercare representative they gave me satisfied answer. Again next day i cannot speek with customercare. "When the computer saying press 1 for speek customercare representative. I press 1 ". YOU WANT TO KNOW YOUR BALANCE AND VALUDITY CALL *121#. I need to connect laptop with mobile for internet. June 19 i will go back dubai before any posibility if not next year April i need to take another net work or u people will help me. In india i only used Airtel so network changing i doesn't like.
AbhilashPillai
[protected]@gmail.com

19-May[protected]May-2011) TO TRANSFER
INB CCavenue Bills CCA11EARM208IG51495796 TRANSFER TO [protected] AVENUES INDIA PRIVATE 113.00

ORDER NO is : 2048696

Dear Sir,
On dt 19.05.2011 i am recharged my mobile [protected] with RC 111 through easymobilerecharge.com, my amount deducted from my account but not made recharge, so pls help me.......


--
Thanks & Regards

J Sriram
[protected]
[protected]

[protected]@gmail.com

I am using airtel prepaid mobile no. [protected] since last four months. Its matter of concern that Airtel on its own is activating services and deducting amount from my account. I spoke to the customer care several times but they are careless and never bother to listen

Dear Sir,

Ye Airtel company wale froud karte hey..........

my mobile no is [protected]. I am/was using airtel since 2006. but network ka issue last 1 sal se hey. kam se kum 30 times i put request for network issue. but inko to sirf new customer ki padi hey. they people are not solve issue of old customer.

Once call centre wale person ne kaha ki sir... aapka rental half ho jayega for three month & mera plan 249 ka hey..... iss hisab se they have to give 375 discount to me for three month.

but na to network ka issue solve hua na to kuch discount diya..........

KYA KAHE AAB .......

YE SAB CALL CENTRE WALA ITNE OVER SMART HEY KI 1 BAR COMPLAIN KARO USKE BAD TUMARA MOB 1 WEEK TAK CUSTOMER CARE ME LAGTA HI NAHI HEY....... SPECIALLY AIRTEL

AGAR AAP REALLY ME CUSTOMER SETISFACTION DENA CHAHTE HO TO HAMARA PAISA VAPAS DO..........



FROUD COMPANY AIRTELLLLLLL

Problem: PORTing out from AIRTEL
Mob no: [protected]
First time UPC no & Date: AX583317 DATE:02/04/2011
Second time UPC no & Date: AX984574 DATE:07/05/2011
Problem: Even after many reminders to AIRTEL customer care there is no correct information and they don’t know what to do.
Exchange mails between me and AIRTEL can be provided if you required and ask them to tell exact date for resolving porting out issue.
Rgds
V.V.Ramaraju
rama.[protected]@in.yokogawa.com
[protected]@yahoo.com

DEAR SIR/ MEDAM,
HAVE A GOOD DAY

MY COMPLAINT IS REGARDS FOR AIR TEL BILL PAYMENT NO IS [protected] FOR OVER CHARGED BY ISD CALL FOR AMOUNT RS.1400/- .FOR ONE THING IS ISD CALL ARE NOT DAIL BY MY PHONE . I SEND COMPLAINT SO MANY TIMES IN AIR TEL RELATIONSHIP STORE OR AL SO NODAL OFFICER BUT MY COMPLAINT ARE NOT SOLVED .NODAL OFFICER ARE SEND ME ACKNOWLEDGE MAIL FOR WRITE YOUR COMPLAINT ARE SOLVED AT WORKING FOR 3 DAYS. AND ALSO SEND ME ACKNOWLEDGE MAIL AGAIN AND AGAIN BUT MY COMPLAINT ARE NOT SOLVED .

SO PLEASE SOLVED MY COMPLAINT AS SOON AS POSSIBLE.


THANKS & REGARDS,
MEHUL GALA
MOB-[protected]
MUMBAI

Hi I am nikhil using airtel no [protected] using prepaid service from last 5 years.

Due to airtel poor customer care services and unwanted dedutions I was porting to other operator , i.e.From airtel to vodafone and I had already paid the porting charges.

On[protected] I got a call from Airtel customer care that will provide me a plan i.e. 1 paise/6 sec Airtel-Airel & 1 paise/2 sec others plan, free of charge without any Deductuion for 6 months and 50rs talktime, to activate above plan I was asked to cancel my porting by sending an sms Which I did and i was told my new service will be activated within 24 hours.

My current plan was per sec deduction which is 1 paise/sec for all local and std calls .
On[protected] I received 50 rs balance but my prepaid plan was changed to some thing else i.e. 60paise /min for local calls, so now if I talk for 10 sec it charges me 60 paise previously for which I was charged .10 paise. On[protected] I had called customer care and registered my complaint Complaint no : [protected] & the person told me it will be solved & the difference balance will be credited in my account on[protected] till 11 a.m. but still I am facing the same problem after that I complainted thrice but still facing the same problem.

I mailed the complaint to nodal officer but from there i didnt received any respone .I am really disappointed due to such problems created by airtel and not full filling the Commitment made by Airtel. I hope I will be heard here and my problem will be solved as soon as possible,

regards,
Nikhil Jirapure.

Dear Sir,
I am tanmoy chatterjee forom past five years i m useing Airtel sim card,recently i went to cacutta for a vacation i kept my mobile there with my wife & i came back to Goa,almost one week back see tried to call me from her cell but its not going through some how when i call i came to about the same,i contact customar care they said within four hours time your problem will be resolve,but after seven days also nothing happens,finally i call yesterday (18.5.11)for the same but now they saying go to local Airtel office they will solve the problem..........i just want to know what kind of service it is? what is the use to take mobile .my mobile no is [protected] .........kindly rectify the problem as earliest.

Tanmoy chatterjee

unwanted call from cell No. [protected]
today 1;30pm I have received unwanted call from the airtel No. [protected] on the pretext that he is calling from Airtel Customer care centre. He is gathering information about name, address,salary,annual income,bank a/c, etc. from our mobile No.[protected] I want that the owner of this cell may be made known to me and he may also be sacked from the Airtel Company and his connection may be cancelled forthwith. sk tomar

I have purchased a Airtel Digital and my consumer no is [protected]. Last week i have contacted the customer care for registering a compliant saying voice output problem. I got a compliant number from airtel saying the problem will be resolved in a days time. But the call was closed on the same day saying that problem resolved without resolviing the issue. I was surprised and called the customer call and registered a complaiant again. Like same way all my compliants (total 5 complaints) was been closed without attending the problem.
Complaint no's. 7810971 dt 10/5/11
7815560 dt 10/5/11
7821593 dt 10/5/11
7976041 dt 14/5/11
7976040 dt 14/5/11

I request your support / guidance in resolving the issue and also to take action against the airtel for the poor customer care service.

I had an Airtel fixed line connection no. [protected] till Nov 2010. I asked for its discontinuation on 26 Nov and was told that the needful will be done in 5 days. I kept on receiving your calls but the number was not discontinued till 12 Dec. On 12 Dec I was told that i have accepted to keep the connection though I couldnt remember giving such an approval. I again asked to remove my connection. I again got your calls on every alternate day and then they stopped. Again in Jan 2011 I wrote a mail to discontinue my connection and again got a few calls and a reference number. I kept on getting the bills too though I was not using the phone anymore.
After some days i got a call from Airtel saying that my bill has been wavered off and phone will be discontinued. Somewhere in April i got a call asking whether i have submitted my modem back to Airtel. They said they will send their representative to collect the same, though no one came.
Now I am getting some calls from Airtel saying i have Rs.1200 bill due and cancellation will follow as soon as I submit the bill. They were trying to finesse me to pay the amount and not go to consumer forum saying that "it is just 1200 only" and "do u have the time to go to consumer forum". I don't know what kind of marketing strategy are they following but it is no way consumer friendly.
If this issue is not resolved within 5 "working days" I will have to take some action

Thank you
Ankit