Airtel Complaints & Reviews

I am an airtel prepaid customer and my number is [protected]. I recently bought a Blackberry Bold 3 mobile phone. The internet and other services are not getting activated. I checked the website and i sent an sms to 121 saying airtelbb. Even after repeated attempts, my activation has not taken place. I have called 121 and the customer care executives have absolutely no idea about BB Services. The purpose of buying a blackberry is lost if there are no BB services activated. Their customer care is pathetic and they have no value of the customer queries.
I am unable to activate the monthly Rs.399 (Unlimited emails (POP/IMAP) + Instant Messaging + Internet Browsing)
Kindly look into the matter and please do the needful.
Thank you,
Pooja
[protected]

I have had purchased SONY LED KLV-40EX520 from CROMA on 15th Mar 2011, I have recd Airtel HD DTH. After registering with Airtel and receiving Airtel Customer
ID and I recharged my account with INR 1000 on 24 Mar 2011. Same day I requested your customer care executive over phone for the installation, the date and
time slot I got from executive was 25th Mar 2011 from 9:00 am to 10:00am. but the service Technician did not turned up in the promised time slot when I made
myself available by taking short leave from my office. He came after 2 hrs at around 12:30pm when I was not at home and was attended by my wife for the DTH
installation but due to some cable routing issue he did not install the connection and went back. after coming back from office I again contacted Airtel DTH
customer care center and requested new time which I recd for 26th Mar between 10:00am to 11:00am. Unfortunately no body visited during this time too. Thereafter
I followed many times with your customer care executives but..It was told to me that my complaint no. 6319676 is registered and it will be resolved latest by
4:30pm on 27 Mar 2011. But to my biggest surprise I recd a SMS on 27 Mar 2011 at 2:18pm mentioning my request has been resolved whereas I was still pending.
Immediately I spoke to Airtel customer care and told about this and It was assured to me that I should wait till 4:30pm and it will be resolved. BUT IT IS NOT
RESOLVED. Finally on 27th evening I contacted one local dealer SOMU CELL ZONE, OPP. SHIV MANDIR, NEAR Police Chowky, Pataudi Road, GURGAON. This dealer by name
ANIL has also spoken to AIRTEL about my problem but with no success. Finally I purchased new TATA SKY connection from him by paying INR 5810.
Next day I recd a call from AIRTEL asking me to get DTH installed and I requested them that now as I have purchased new TATA SKY so they should compensate
me for same as well as all the harassment I have gone thro otherwise I am ready to take a legal action for my consumer rights...but....
I did not loose my hope and again contacted AIRTEL customer service on 09th Apr 2011 and tried to resolved this without going legal way and got the contact
number of Mr. Rohit raj (cell no. [protected]). I also reported whole case to him but with no success.

Please let me know how to deal with them in such case.

Dear sir/madam i request you to please file a complaint against airtel...,,i use net for social networking...,,but day by day services are delibrately activated on my no [protected] ...,,the msg i got says thanks for using airtel mobile tv or thanks for downloading from gclub...,,the msg sender is "AD-54321"almost 100 times i call customer care...,,they say my service has been deactivated but again next day airtel charges RS.10 TO RS. 40 ...,,almost from 2 months earlier i've been complaining but no such notification i got till now....almost i lost 2000 above bucks ...,,i got hyper also and many times i put over my frustration on customer care executive...,,but till now it has not been permanently unsubscribed...,pls help me to get rid of this service......,,kindly reply me soon my email is [protected]@gmail.com
thanking you
your faithfully
satya prakash
(student)

My Airtel mobile number was registered with NDNC (Reg. no. W[protected]) on 4th January 2011. The sms following the registration said promotional calls or sms would stop within 45 days from then, but to my utter surprise, till today, 21st May, '11, I'm receiving these types of sms and calls. Also, when I went to lodge my complaint in their site (http://www.airtel.in/wps/wcm/connect/airtel.in/airtel.in/home/do+not+disturb+re...⇄ I find quite difficult to submit that. Everytime, after giving all the information, i.e. phone number, date, content of sms etc., some bogus message coming, saying "give today's date or past date" etc. and don't let me submit the form online. As a matter of fact, I was then complaining about the present day's sms or phone.

This is the case. Please help me what I can do next.

Hi,


Name: Ramajeyam.E

My airtel Number: [protected]


First i was written a mail to [protected]@airtelindia.com and there is no response after 24 hours and after one month i got a call from Airtel customer care regarding payment due but not against my compalint, I told to customer care executive,

1. Once we make the payment immediately you send me a reply, but if i lodge a complaints againts your poor service, Why you are not revert me immediately, now you are calling after a one month reg a payment.

2. Customer care executive said, first you tell what are all the probeling your facing, first we will resolve it, then we will ask payment, i said ok.

Comaplaint Below:

i. Cross Talking
ii. Irregular billing
iii. VAS ( monthly Rs.302) I am getting) i am using only Caller tune is that Rs.30/Month only.
iv. Some VAS, Learn english is activated without my knowledge for that charging monthly Rs.100/-
v. after resolving the issue then i make the payment

3. but all the above mentioned issue not reolve till now, and this is 3rd month

i have not made last two months payment, due to above mentioned issues. this is corporate CUG connection, Please think and do something.

Today my Outgoing calls & SMS has been deacitivated, please rectify my above issue then i will clear the payment ASAP

I am Awaiting for your reply from your end.

If i am not getting favourable reply, immediately i will change the service provider


My Account Summary -

Bill Date: 22-Mar-2011


[protected][protected][protected][protected]

Account No.
airtel No. One Time Charges Monthly Charges Call Charges Value Added Services Roaming Discounts Taxes Total Charges
[protected]
[protected] 0.00 374.00 1480.80 302.00 0.00 -1416.40 76.28 891.68
Total 0.00 374.00 1480.80 302.00 0.00 -1416.40 76.28 891.68


[protected][protected][protected][protected]


My Account Summary

Bill Date: 22-Mar-2011


Previous Balance Payments Adjustments This Month's Charges Amount Payable By 09/04/11 Amount Payable After 09/04/11
781.79 781.79 0.00 882.43 882.43 957.43

[protected][protected][protected][protected]

This Month's Charges

One Time Charges 0.00
Bill Period Charges 374.00
Usage Charges
Call Charges 1562.40
Value Added Services 303.00
Roaming 0.00
Discounts -1439.40
Last Bill Period Late Fee 0.00
Taxes 82.43
This Bill Period Charges 882.43



----- Original Message -----
From: [protected]@in.airtel.com
To: e.[protected]@youtelecom.com
Sent: Monday, March 14, 2011 7:56 PM
Subject: [SPAM] Acknowledgement Mail.


Dear Customer,

Thank you for writing to us.Your mail has been received by us,we shall get back to you within 24 hours.

Please note our new email id [protected]@in.airtel.com. In future post your queries/request or complaints on [protected]@in.airtel.com

Switch to E-bill
Save Paper
Save Trees

To activate bills by Email through your mobile, sms:
Process to Start Ebill service:STOPPAPER to 121 e.g STOPPAPER [protected]@xyz.com to 121.
Process to Update your Email ID:UPDATE to 121. E.g UPDATE [protected]@xyz.com to 121.
Process to get Ebill of any month:EBILL to 121.E.g EBILL [protected]@xyz.com to 121
Visit on www.airtel.in and subscribe to Ebill !

Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: Re: Payment Receipt for your Airtel Account Number : [protected]
Date: 14/03/2011 07:45:13 PM
From: e.[protected]@youtelecom.com
To: [protected]@in.airtel.com
Message body:

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.




----- Original Message -----
From: Ramajeyam
To: [protected]@in.airtel.com
Sent: Monday, March 14, 2011 7:47 PM
Subject: Re: Payment Receipt for your Airtel Account Number : [protected]


Hi
Not Intersted with Airtel service

I want to talk to somebody who is responsible

Thanks & Regards
Ramajeyam.E

----- Original Message -----
From: [protected]@in.airtel.com
To: e.[protected]@youbroadband.co.in
Sent: Monday, March 14, 2011 7:38 PM
Subject: Payment Receipt for your Airtel Account Number : [protected]



On-line Payment Receipt
_____________________________________________________________________
Thank you. Please quote this receipt no. for any queries in future related to this transaction.

Transaction Details
Receipt No. 40663669
Customer Name Ramajeyam E
Account Number [protected]
Mobile Number [protected]
Transaction Reference Number 360367
Payment Date and Time 14-Mar-2011 19:34:37
Amount Paid (Rs.) 781.79
Payment From Self Care Payment - Debit A/C Bill Desk









...........................................................Thank for using Airtel on-line payment services...........................................................









Terms & Conditions

1. All payments made are subject to realization of the same.
2. Customer is liable to pay surcharge levied for delayed payment at such rates as specified by Airtel from time to time.
3. Customer is advised to make payment in full of the due amount along with delayed payment charges, if any.
4. The payment made by the customer vide this receipt shall under no circumstances be deemed for full & final settlement.
5. All claims subject to exclusive jurisdiction of Delhi courts only.

Save paper, save trees...To get your bills through mails type STOPBILL < email ID > and send it to 121
This is a system generated document and does not require signature. Any unauthorized use, disclosure,
dissemination, or copying of this document is strictly prohibited and may be unlawful

_____________________________________________________________________
Regd. Office: Bharti Crescent, 1, Nelson, Mandela Road, Vasant Kunj, Phase II, New Delhi - 110070

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

I have been facing problem of error code SM1, SET TOP BOX HANDED and VIDEO PROBLEM since I got the connection (January 2011). I have registered compaints at customer care and also contacted at the local number which customer care had given. Service engineers visited at the place and do some reset and problem get resolves. but problem occurces again after towo three days. again i registered complaint and then comes and resolve. Some time it is taking 2 to 3 days to resolve the problem. this is happening since jan-2011.

My connection was not working for around 1 month out of 5 months. Every time i ask for the permenent solution but not getting proper anser.

Name: Nilesh
My Customer Id is : [protected].
Connection Type : Vidio Recorder.

Please do the needful and help me to get resolve this problem.

SIR,
I'M AIRTEL CUSTOMER WITH MOBILE NUMBER [protected]
I WANT TO PORT MY NUMBER TO ANOTHER OPERATOR BUT TODAY I HAVE SENT 2 MESSAGES TO 1900 SUCCESSFULLY DELIVERED
BUT I STILL DID NOT GET MY PORTING ID
WHILE MY BALANCE HAS BEEN DECREASED TWICE WITH RS. 2
AIRTEL IS CHEATING ME BECAUSE WHEN MY PORTING REQUEST TO 1900 HAS BEEN SUCCESSFULLY DELIVERED THEN WHY DON'T I GET MY PORTING ID.
SIR I KINDLY REQUEST YOU TO PROVIDE ME MY PORTING ID SOON.
THANKING YOU!

CUSTOMER NAME: Mohd. Fardeen Khan
airtel number: [protected]
state: up
city: firozabad

DEAR SIR
I AM GAURAV
This is with reference to my post paid airtel connection having account ID
[protected] which i used 2 years ago while studying at IIT ROORKEE-ROORKEE
(UK) .I was not aware that the account is having a due of 3500 rupee for
which AIRTEL intimated me on 20 march 2010 ...nearly 2 years after i closed
this connection... .

i have cleared all my dues at ROORKEE-Uttarakhand on[protected] with cash
receipt number 583939 amount 3500 rupee but no one till date has given any
email or phone call assurance that everything is clear now..?? I am sending
you the scanned copy of my cash receipt along with mark that all clear.
now after nearly one year on[protected] i am getting
calls from [protected] (stating to be a police man) ,[protected] (office of
advocate) stating that i have been charged with criminal CASES of not paying the
bill....so now where to go for resolving this issue...i called airtel NODAL OFFICE but they are unable to get any details of my account.......attached is scaned copy of my payment to airtel.

Recharge failed
I recharged my Airtel prepaid mobile for Rs-333.00 from my credit card with Authorization id: 360437. It has been debited but phone is not recharged.

ICICI Bank Payment Details:
Payment Id [protected]
Amount (Rs) INR 333.00
Date of Payment 19/05/2011
Payment Status Success
Payment Remarks 0711

Pl recharge it immediately.

Please note that an amount of Rs. 1/- per day is been deducted from my mobile with out my consent. Your Customer care representative does not care to respond.
This type of forcible deductions are unethical, for your information.
Regards...
G. D. Mahaeswari
[protected]

Weekly I am getting charged Rs7.00 for nothing from do not find any solution for unsubscribe online or thru mobile kindly help me to unsbcribe to my mobile number [protected]

We are holding AIRTEL connection since the beginning of the AIRTEL service. But as it was declared in our country, that we can take portability from our existing connection to other Service provider. Therefore, we applied with IDEA to get our AIRTEL connection to be portable with IDEA in the Month of January 2011. But now, it is almost 5 months is going to be over, our portable with IDEA is still not activated, because AIRTEL service provider is refusing the approval every time by saying that we have a contract with AIRTEL, hence, we cannot do the portability to any other service provider. As per our knowledge there is no contract has been signed by us with AIRTEL at the time of taking connection with them. And also they are reasoning that the Unique Code is mismatch, so they cannot approve for the portability. This is to request you, that kindly give instruction to AIRTEL, that please allow us to get the portability from AIRTEL to IDEA. And please tell them to don't delay unnecessarily, as they have no rights to stop us to get the portability to other service provider. I came to know that if I complained this problem to consumer forum, then I will get the solution immediately, because consumer forum will answer us immediately. If you want to contact please call on my Landline no. 43251001/2

Hi,

This is to state that I got Airtel Landline Number[protected]. My name is Prateek Khandelwal. It is a long story, but I will try to summarize it. I have got this connection for so long now. I have made a request to shift this line as I shifted my house from Janakpuri to Uttamnagar. I was told that the "Box is Full" and the line could not be transferred and there were innumerable calls came for the same thing, even 6 times a day. I said what is the best option then because I wanted to retain the number and broadband service. They said, we will freeze your rental and no bill will come to you and at any time we find the box is free or if we have more request, we will fix the problem. I humbly agreed and thanked them for the same. This whole incident happened in the Month of Jan 2011.

Of note, I made a request at Jan 8, 2011 approximately for shifting and this all took time till Feb 2011 and I cleared all my dues till that time.

Now, I have changed that house in Uttamnagar just in three months due to some personal issues and shifted back to Janakpuri, so I contacted Airtel people again, so that I may get my connection back. Now, the sufferings start for me with Airtel. I have been told to deposit a bill of Rs 680/- at first as Bill for Jan 2011 (Which I never used, I told them thousand times this is not my bill and I am not supposed to pay it, but the executives were so rude and bad in their language that I can't even explain you, though I got one number of your executive [protected]), but ultimately I had to deposit that money only to get my connection back.

Then, I called customer care to put a new shifting request as I have cleared all my dues and here they come up new amount to pay of Rs 251/-. I again enquired this is not supposed to be paid and the same answer with that same tone from your people. I decided to raise that issue to concerned department, so I got opportunity to talk to so many executives at Bharti AIrtel, Okhala office, named Sakshi, Sapna, etc. I also got a chance to speak to Mr. Deepak who is their so-called senior and he assured me that the reversal will be made and then he never called back or came on phone again. I can say I at least called all these people regularly morning, afternoon, evening, just to know the status and they never took my concern to any level, nor answered me about any detail.

Well, finally I decided to pay Rs 251/- as I already lost so much of peace of mind plus other problems from office because of it and called the customer care department and they took the shifting request.

Now, the guy came from Airtel after 3-4 days and fix the cables, but did not put the splitter means neither the phone works, nor the internet and said the engineer will come and fix this. Now, it has been 5 days already and no engineer even called or showed up at my house. I made a complaint and reference number 46545136 was given to me with assurance that the person will come, but as usual he didn't. Yesterday, I again made a complaint and number is 46620220 and the deadline for this is tomorrow around noon time.

Adding a final nail to coffin, a SMS came to me stating that I am supposed to deposit Rs 98/- as amount outstanding on my bill.

Now, I know it is a pretty long mail, but it's all sufferings I got. I have a few questions for you, I would be highly obliged if you can answer these to me please and mind it this is for all of you guys to whom I am sending this mail.

1. WHY DO I NEED TO PAY THAT RS 680/- WHEN I DID NOT USE THE INTERNET FOR THAT PERIOD OF TIME?
2. WHY THE PERSON WHO TOLD ME THAT THE ACCOUNT WILL BE FREEZED BUT THERE WILL BE CHARGES FOR IT, I WAS NOT INFORMED ABOUT ANY CHARGES WHATSOEVER?
3. WHY DID NOT THEY PROVIDE ME ANY BILL OF ANY SORT OF THE ABOVE-MENTIONED DUES TILL DATE?
4. IS THE KIND OF SERVICE ONE SHOULD EXPECT FROM A PROMINENT BROADBAND SERVICE PROVIDER IN DELHI, COUNTRY'S CAPITAL?
5. WHY ANY OF THE EXECUTIVES NEVER TOOK THE CONCERN TO THE CONCERNED DEPARTMENT AND WHY THE PICTURE WAS NOT CLEARED AT THE VERY FIRST MOMENT, WHEN THIS INCIDENT OCCURRED?

Now, please tell me if you are wise person, then why would you go into so much hassles just to get your old connection back when you know you can get a new connection in less than Rs 1000/-. Now, I have paid around Rs 1000/- to you people, still Rs 300/- to be paid as shifting charge and Rs 98/- which just have come for no reason out of nowhere. Please put your donation banks out on every street, religious places, etc, because there I think people won't mind paying. This is a real crime and I would like to take this issue to everywhere I can.

Now, after going through this mammooth mail (I still don't trust you people would go through this whole) I would like to see some actions from your side, otherwise I would like to withdraw all services from Airtel in future, be it Mobile, DTH or broadband.

Also, You can read this whole mail on the blog site of "Jago Grahak Jago"


Prateek Khandelwal

Dear Sir/Madam
I refer to the prepaid number which my Family had for more than 11 years. telephone number 0-[protected]- and this being a easy to remember number has been taken away from us without any notification and has been disconnected by airtel . I have visited airtel customer relationship centre. made numerous phone calls and they said they have no idea why this number has been stopped. and now recently I have been told by the local relationship centre that this has been in the market for any new customer may be because this number should be the one which should be given to someone with VIP personality.
This is ridiculous and customer has no right to do anything and the mobile companies like AIRTEL are doing what they want to do whenever they want to do and customer has got no right to know or do anything.

I am really sad and disappointed with this.

Prem Nath
0-[protected]-

Sir, My name is AbhilashPillai working in dubai my airtel no [protected]. Sim taken my bro Ajeesh name. My complaint is if i speek one time with customercare representative they gave me satisfied answer. Again next day i cannot speek with customercare. "When the computer saying press 1 for speek customercare representative. I press 1 ". YOU WANT TO KNOW YOUR BALANCE AND VALUDITY CALL *121#. I need to connect laptop with mobile for internet. June 19 i will go back dubai before any posibility if not next year April i need to take another net work or u people will help me. In india i only used Airtel so network changing i doesn't like.
AbhilashPillai
[protected]@gmail.com

19-May[protected]May-2011) TO TRANSFER
INB CCavenue Bills CCA11EARM208IG51495796 TRANSFER TO [protected] AVENUES INDIA PRIVATE 113.00

ORDER NO is : 2048696

Dear Sir,
On dt 19.05.2011 i am recharged my mobile [protected] with RC 111 through easymobilerecharge.com, my amount deducted from my account but not made recharge, so pls help me.......


--
Thanks & Regards

J Sriram
[protected]
[protected]

[protected]@gmail.com

I am using airtel prepaid mobile no. [protected] since last four months. Its matter of concern that Airtel on its own is activating services and deducting amount from my account. I spoke to the customer care several times but they are careless and never bother to listen

Dear Sir,

Ye Airtel company wale froud karte hey..........

my mobile no is [protected]. I am/was using airtel since 2006. but network ka issue last 1 sal se hey. kam se kum 30 times i put request for network issue. but inko to sirf new customer ki padi hey. they people are not solve issue of old customer.

Once call centre wale person ne kaha ki sir... aapka rental half ho jayega for three month & mera plan 249 ka hey..... iss hisab se they have to give 375 discount to me for three month.

but na to network ka issue solve hua na to kuch discount diya..........

KYA KAHE AAB .......

YE SAB CALL CENTRE WALA ITNE OVER SMART HEY KI 1 BAR COMPLAIN KARO USKE BAD TUMARA MOB 1 WEEK TAK CUSTOMER CARE ME LAGTA HI NAHI HEY....... SPECIALLY AIRTEL

AGAR AAP REALLY ME CUSTOMER SETISFACTION DENA CHAHTE HO TO HAMARA PAISA VAPAS DO..........



FROUD COMPANY AIRTELLLLLLL

Problem: PORTing out from AIRTEL
Mob no: [protected]
First time UPC no & Date: AX583317 DATE:02/04/2011
Second time UPC no & Date: AX984574 DATE:07/05/2011
Problem: Even after many reminders to AIRTEL customer care there is no correct information and they don’t know what to do.
Exchange mails between me and AIRTEL can be provided if you required and ask them to tell exact date for resolving porting out issue.
Rgds
V.V.Ramaraju
rama.[protected]@in.yokogawa.com
[protected]@yahoo.com

DEAR SIR/ MEDAM,
HAVE A GOOD DAY

MY COMPLAINT IS REGARDS FOR AIR TEL BILL PAYMENT NO IS [protected] FOR OVER CHARGED BY ISD CALL FOR AMOUNT RS.1400/- .FOR ONE THING IS ISD CALL ARE NOT DAIL BY MY PHONE . I SEND COMPLAINT SO MANY TIMES IN AIR TEL RELATIONSHIP STORE OR AL SO NODAL OFFICER BUT MY COMPLAINT ARE NOT SOLVED .NODAL OFFICER ARE SEND ME ACKNOWLEDGE MAIL FOR WRITE YOUR COMPLAINT ARE SOLVED AT WORKING FOR 3 DAYS. AND ALSO SEND ME ACKNOWLEDGE MAIL AGAIN AND AGAIN BUT MY COMPLAINT ARE NOT SOLVED .

SO PLEASE SOLVED MY COMPLAINT AS SOON AS POSSIBLE.


THANKS & REGARDS,
MEHUL GALA
MOB-[protected]
MUMBAI