Airtel Complaints & Reviews

Dear Sir,
I got a connection from Airtel on 31/8/09 purchasing the SIM from Airtel Shop in Deoghar, Jharkand. The SIM No. was[protected] bearing the Airtel number was [protected]. Call Centre informed me through email on 3/1/11 that the mobile number [protected] had been permanently deactivated due to Address Verification formalities, with effect from 09/12/2010. Last outgoing call on 30/12/10 at 8:15pm, call duration was 1min 50 sec. After permanent deactivation of Airtel number [protected] I recharged the mobile 3 times. Amounts were Rs 399. The recharge dates were 22/12/10, 17/12/10, and 10/12/10.
How was it possible? Is not a miracle?
After 4 four months i.e. on 3/5/11, Customer Service informed me through email that the Airtel number [protected] was permanently deactivated from their network with effect from 31/12/2011. The number was so deleted in the light of accomplishment of Project Re-verification which was mandated by Department of Telecommunication regarding re-documentation and sanitization of the Subscriber Base. I had deposited necessary documents for re-verification whose C.A.F. number 6124208 when I received SMS for the first time on 20/12/10. I have informed my problem to the Chairman of TRAI (Ref: 325-1/2011/CA/Vol. II) and to the Chairman TC and Secretary (T) of DoT (Docket Number. DOTEL/P/2011/00089).
But I would like to mention here that I had sent 16 emails to “Three Tier Institutionalized Grievances Redressal Mechanism”. Amongst these, 8 emails to the C.C of dated 3/1/11, 4/1/11, 5/1/11, 7/1/11, 9/1/11, 10/1/11, 11/1/11 and 12/1/11 and 4 emails to the Nodal Officer of dated 13/1/1, 19/1/11, 20/1/11 and 27/1/11 and 4 emails to the Appellate Authority of dated 24/1/11, 25/1/11, 4/2/11 and 11/2/11. Amongst 16 emails I received one official emails against my email 3/1/11 and an unofficial email (i.e. junk mail) against my email 12/1/11. In junk email there was no sender’s name. I received auto-generated Acknowledgement mail against my all emails mentioned above. It means that all the emails were successfully delivered.
I request you to kindly help me to activate my Airtel number [protected] using the Cancelled/Enrollment/Old (SIM No. was[protected]) SIM.
Thanks & regards
Arun Kumar Roy
Deoghar, Jharkhand.

In a promotional call on 04/june/2011 Airtel asked me to activate the caller tune with various songs...I opted my desired

one (MANGAL BHAWAN FROM GEET GATA CHAL MOVIE). Instead of the selected song as it was in male playback singer's voice

they (Airtel) activated female playback singer.

I complained the customer care but they kept on saying me in a very rude way that the song is in male voice, wherein i

constantly kept on checking and i was right that the song was in female voice (what i had not purchased)

I again called the customer care today i.e. 05/06/2011 and talked to the senior authority Ms. Sunita Kumari. After

listening to me she was confessing that "we thought that you have been delivered the right product as it is showing in my

database".....anyhow she reactivated the male voice but again it was not the same and was sung by some tom dick & harry.

since then i.e after the reactivation i again tried to call and my call was forwarded to Ms Shruti. The pathetic part with

this senior authory was the she holded my call saying that I am checking the details and after waiting for more than 14

minutes my call got disconnected.

BECAUSE OF THIS IRRESPONSIBLE BEHAVIOR, RUDE WAY OF TALKING, WRONG DELIVERY OF THE PURCHASED SERVICE (THE

CALLER TUNE) I AM VERY DISGRUNTTLED. ALTHOUGH I HAVE NOT LOST A HUGE AMOUNT BUT 10 RUPEES ONLY BUT I LOST MY

PEACE AND MY PRECIOUS TIME.

MY SIMPLE QUSTION IS THAT "HOW CAN ANY PIONEER COMPANY BE SO IRRESPONSIBLE FOR TOWARDS ITS CUSTOMER" and

"HOW CAN THE DATABASE SHOW THE WRONG INFORMATION".

Deependra Kumar Dubey
[protected]
[protected]@gmail.com

Sir,

I would like to request your kind intervention and help required to avail the service of MNP implemented by TRAI, My number [protected] Airtel kerala, I requested to port to BSNL on 28th of June 2011 due to the pathetic service, network issues, Bill Plan changes done without my authorization and high tariff charged. My MNP request was rejected from Airtel stating various reasons like my service request is pending to be resolved , unbilled amount is to be paid,Black listed SIM , my bill plan is under corporate plan. Airtel is coming up with new new excuses day by day to stop me from Porting and have clearly stated that they will not allow this number to be ported because i am a high bill paying customer for them , They have instructed me that only option for me to stay with airtel.

Date SR number Service requested Action taken Remarks
28th May 37667804 call getting dropped DENIED 3 months to solve
28th May AL232792 MNP request DENIED outstanding payment (even the unbilled was paid showing 170/-paid extra

1st june MNP request DENIED under CUG
1st june 37741055 remove from CUG open need time
2nd June 37741055 rejected the request closed no proper answer.
5th june MNP request status closed Blacklisted SIM :)


The fact is clearly evident that Airtel will not port my number to BSNL at any circumstances even though the said un billed amount and everything is cleared from my side. Considering this unlawful business practice airtel is carrying out i request your good office to kindly take up my petition and provide justice to me since It is a clear case of cheating the customer and non adherence TRAI rules and regulations.

Thanking you

Siby Jacob

To,
The Nodal Officers
Airtel Service Provider
West Bengal



Sub: MNP Complain Letter

Respected sir,
I am an Airtel customer now. My mobile number actually Vodafone number. I was taking first porting generate on 30/01/2011 for change service provider Vodafone to Airtel. But, I am feeling some problem of Airte Service. Now I have decided that, I will change the Airtel service provider and I send message for Port ID (PORT <one space> [protected] to 1900) on 28/04/2011 and the expiry date 12/05/2011. The Porting number is AV796523. But Airtel company my porting number has cancelled frequently. Than I re-send message for new Porting number on 11/05/2011 and the expiry date 12/05/2011, The Porting number is AV796523. Than again message send for Prot on 12/05/2011 and I was getting Port number AV555221, and the expiry date 27/05/2011. I do not send any cancelled request message. But Airtel Company is cancelling my Porting number. I am calling to customer care 198, 121 &[protected] but no connecting Airtel customer care. Every Porting number has been taking Airtel provider calls me and automatically request save you. Contact No. is[protected]
I thing, Airtel company don’t obey the MNP rules. So, I will take complain that Airtel company is compelling me for use his won service provider.
I was requesting that kindly you take prompt action these problems.
Our alternate number is [protected]
Given the MNP detail’s below:
Request sending date MNP Number Expiry date Service Provider
30/01/2011 Unknown Unknown Vodafone to Airtel
28/04/2011 AV796523 12/05/2011 Airtel to Vodafone
11/05/2011 AV795623 11/05/2011 Airtel to Vodafone
12/05/2011 AV555221 27/05/2011 Airtel to Vodafone


Yours faithfully
Buddhadeb Haldar
Mob: [protected]

Dear Sir,

I am your customer for nearly one year and my Customer ID is [protected]. THREE Set Top Boxes are working from a single dish antenna. But for the last few months faulty messages are coming to my mobile no.[protected] stating - 'Your Airtel Digital TV account [protected] is about to expire soon due to low balance. Please recharge with Rs.600 TODAY to avoid disconnection of service.' I have received this threatening message on 05/06/2011 at 10:24. But I have recharged my aforesaid Airtel Digital TV account [protected] with Rs.600 on 04/06/2011 at about 14:00 hrs. The confirmation of that recharge was mailed to my mobile on 04/06/2011 at 14:06 stating - 'Your digital TV account [protected] is successfully recharged with Rs.600. If your services do not resume, pls SMS HR to 54325 from your registered mobile no. after switching your Set Top Box on.' This is not a solitary case and it recurrs every month.

Please STOP these type of disturbance created by wrong alerts.
Yours faithfully,
Arunendra Mookherjee

05.06.2011

Sir,
I lodge our request for my DTH ID [protected] dth shifted from RATLAM (M.P.) to KOTA(RAJ.) because of my transfer from RATLAM so i want to my DTH installation to my new address is 28,Adarsh Nagar.near bapu colony,Rangpur road kota jn.
I already request lodge on 02/06/2011 yr toll free no but the have not install AIR TEL DTH till date.

VIJAY GUNAWAT

HI I AM PUSHPENDER KUMAR eail.id [protected]@gail.com
c/id [protected]

MR MITTAL TELCOM SECTOR GOING DOWN COZ OF OE HARFUL BACTERIA NAME ...

MS ... SHRUTI, , , , , , , , , , , , , MOB NO [protected] C/O MR ASHOK RANA,
BRACH ..AIR GLOBAL (DIGITAL TV SERVICE CETER
SAUO FUTA ROAD CHATTARPUR EW DELHI 70

MS SHRUTI SAY TO ME THAT I WILL DETDUCT 100 VISITING CHARGE FRO YOUR ACCOUNT
COG I PAY 350 RS TO DIGITAL TV NOT TO SHRUTI ;

SHE GAVE ME ABUSE AND WARNING I WILL SEE YOU, U CNT DO ANY THING AGAINST ME .. I HAVE LOOT OF POWER THE AR MITTAL


I COMPLAIN MAY TIME TO CCE BUT NOT TAKE ACTION . OTEERWISE I MAIL TIS COPLAIN TO MR MITTAL ...

Hello sir,
I have this prepaid phone from airtel (no - [protected] in
Alwar, Rajasthan).
Since last few months I have been getting many messages from
AD-54321, and a lots of money is also
deducted from my prepaid balance. And this all happened without my
permissions. I want to immediately stop this
service, so please do the needful.
I also want to stop all other active services on my this prepaid
number, as I dont want to see any unwanted sms
messages, and dont want to even pay for them.
If I get any more messages regarding these unwanted services, I will
have to escalate the issue to authrities, so
please do the needful at the earliest.

Regards
Maneesh

Hi,

This is in reference to the complaint I have posed on this same site on May 20, 2011. My previous number with Airtel Broadband services was[protected] which is now changed to another number. I have deposited money against that number, Rs 680/- and Rs 251/- in lieu to get connection shifted, but I was never issued any bill regarding that or explained to me why this money had been charged. Now, when I am asking for it, nobody is even responding till this date. I have written numerous mails to Nodal Officer and Appellate Officer regarding that also, but nothing more than auto-reply came back to me. I have described them whole case in a very detailed manner, but nothing so far could be done. I have also sent mail to "airtelpresence" but they came up with funny answer that my connection was duly shifted and was working since May 20, 2011, whereas connection just got started since June 01, 2011 at around evening time.

There are some more incidents related to this, first of all, Airtel executives doesn't even know whether the case is for shifting or migration. They migrated somebody else's number first to my home, then also told me that your voice line was already active, we are giving to additional broadband facility, etc. I was just wondering what all is happening. Then, I took test of my patience to explain everything again to that fellow and he said, he will look into this matter, but as a matter of fact, my broadband has been started, but I still don't know which plan it is running, what is the date from where it would be billed, what is status of money I deposited till now, etc.

I just want to ask Airtel Authorities that why don't you answer somebody's query in a proper manner, why you people are not known of somebody's connection details if you are entitled to resolve queries on behalf of Airtel, or at least one should turn up to say to at least give a timeframe for the matter to be resolved.

I have got so many reference numbers, but none of them were resolved on time. And the worst part is No Apologizes, No Calls, No Reply to Mail, Just Nothing from Airtel which has come to me yet. I have taken a decision to file a court in consumer court and soon I will update on this itself what best I could get from them in the coming days.

I WANT TO TELL EVERYONE JUST BEWARE BEFORE TAKING ANY KIND OF SERVICES FROM AIRTEL WHETHER IT BE BROADBAND, DTH OR MOBILE SERVICES BECAUSE I AM HAVING ALL OF THEM, AND TRUST ME, YOU WILL ONLY REGRET WHY YOU ARE HAVING THEM. TO GET RID OF AIRTEL, I AM TAKING TATA SKY FOR DTH, MNP TO VODAFONE FOR MOBILE AND FOR BROADBAND I WILL BE FILING A CASE AND HAS ALREADY GOTTEN TATA PHOTON AND RELIANCE BROADBAND AT MY HOME. I HAVE NOT EVEN SURFED A SINGLE PAGE TILL DATE.

I HOPE THIS TIME I AM LOUD ENOUGH TO BE HEARD AT AIRTEL HEADQUARTERS OR IN THE CONCERNED DEPARTMENT.

my name is puspharaj and i made a contact with the nearest airtel showroom and i took a broadband connection that is 699 unlimited.

this was happened at 26/05/11...the airtel guy came to my house and i paid the money of 700.r.s but the problem is they couldn't provide the connection to my home at no reason...
and there is no word the from airtel what will happen to my money...i want it back...

i got the receipt for the payment....what should i do now.

Dear Sir,

I want Make a Dial up Connection... My Hand set Name Is SAMSUNG GT-C6112. And Mobile No. Is [protected]. And Opreting System Is Window XP Service Pack 2.. And send me EXTRA INITIALIZATION COMMANDS. PLZZZZZZZZZZZ Help Me .......


I have Alredy Install The GPRS Setting On Our Mobile.

dear sir, i have a airtel connection no [protected] and i also registered with Do not Disturb 2 years before but still company sending me promo sms many time call at customer care and also email many times to nodal officer, app latte officer but the problem is same. the give me last commitment date and ref. no Service Request number 665572 last date[protected] but problem still same.

kindly help me
avtar deep singh
[protected] (alternative no)
[protected]

My mobile no. is [protected] and daily i have been charged Rs. 10 for renewal to gclub.in. But i have not subcribed to this site as my handset is not connected to GPRS. Still how come i am getting such SMS.? please UNSUBCRIBE my no. to such useless services. My mobile has been charged Rs.1600 for such downloads. If my no. is not connected to GPRS service then how such download is possible? Take quick action against this please. Thanking you.

Dear sir/madam,
I want to deactivate Airtel mobile tv it cost Rs. 40/week since April last week.
Is no one there to stop this service because it is not only me many other customer also facing the same problem. This Airtel mobile tv service ought to be updated and unsubscribe those who don't want.


Ajay kumar S
[protected]

Dear Sir,

Till[protected] i was activated for 19rs/200mb reactivation plan.
But due to low balance it wasn't renwed on[protected]..
Got manually activated for rs5/50mb by *567# service, even the charge was deducted.

After some time started browsing but after completion of it the balance was deducted.

Checked even by *123*10# int acc bal was.

I called Customer care 198 and even 121, But did'nt got correct suggestion.

THE CALL WAS DISCONNECTED ON EXECUTIVE SIDE IN MIDDEL OF THE CONVERSION

BUT AFTER THIS IF CALLED TO CC THE CALL IS DIRECTLY BEING DISCONNECTED SUGGESTING DIAL *123#

REALLY THE SERVICE OF THE AIRTEL IS NOW A DAYS BEING DECRESSED THIS PROBLEM IS FACED MANY TIMES BY ME

Hello

Yesterday I have raised a complaint about faulty STB ... havent heard from Airtel yet. This STB was replaced last month and i paid Rs. 350/- for the same. Within a month I am facing a problem again.

I have another complaint. My subscription is for Ultra pack (which is the highest pack available). Recently you guys have increased the charges for the ultra pack so daily burn rate increased. however I am unable to see newly added channels to Ultra pack (as displayed on airtel dth website). why this treatment ??? you are happy to increase the rate and expect your customer to see the same channels. If i am already paying as per revised rate and subscribed to Ultra pack ... I MUST get all the channels shown in Ultra pack.

I contacted the customer service. YOUR CUSTOMER SERVICE IS SICK ... I AM SORRY TO SAY BUT EITHER I AM THE UNLUCKY ONE OR THERE ARE BUNCH OF PRESENT IN THE CUSTOMER SERVICE. THEY DO FOLLOWING -
1. KEEP THE CUSTOMER ON HOLD FOR 75% DURATION OF THE CALL
2. AFTER A WHILE ... THEY JUST DISCONNECT THE CALL ... SO CUSTOMER CALL UP AGAIN AND GO THRU THE HARASSMENT ALL OVER AGAIN
3. FOR ANY DAMN QUESTION ... THEY SAY SEND 'HR' TO 54325 (WHEN I ASKED THE FELLOW DO U KNOW WHAT HR MEANS ... HE CONFESSED THAT HE WAS NOT AWARE OF IT ... THEN I EXPLAINED TO HIM WHAT HEAVY REFRESH IS ALL ABOUT)
4. SUDDENLY THE CUSTOMER SERVICE STARTS PRETENDING THAT THEY CANNOT HEAR WHAT THE CUSTOMER IS TALKING ... AND PRETEND AS IF THERE IS NETWORK ISSUE AND THEN SAY 'I AM DISCONNECTING THE CALL AS THERE IS NO RESPONSE FROM CUSTOMER' .... OTHER SIDE YOUR CUSTOMER IS YELLING ... HELLO HELLO .. I CAN HEAR YOU ... WHY CANT YOU HEAR ME

AND YES ... CUSTOMER SUPPORT TOLD ME THAT ALL NEW CHANNELS ARE NOW ON DIFFERENT SATELLITE AND SHE HUNG UP THE PHONE. IF THATS SO ... DOES AIRTEL EXPECT ALL THEIR CUSTOMER TO CALL UP CUSTOMER SERVICE ... GET THIS RUDE TREATMENT AND WONDER ....WHAT DO I HAVE TO DO NEXT TO GET ALL CHANNELS???

I AM SICK AND TIRED OF THIS HARASSMENT AND WILL PASTE THE SAME IN CONSUMER COMPLAINT.

IS THERE ANYBODY WHO CARES FOR PROBLEMS YOUR CUSTOMER IS FACING?????

AMIT R

Dear sir/madam,
I accidentally subscribe Airtel mobile tv April last week then after every week Airtel deducting Rs. 40 from my account. I tried a lot to daccountte this service for this i contacted Airtel customer care executives and also send messages to stop this service but no results. I just want to unsubscribe this service kindly help

I have been having issues with Airtel network in my residence regularly and in office some times in last 5-10 days. Issues is am not been able to reach and talk to the customer care office as it gets disconnected. Most of the times it gives connection error, call not allowed issues.

After I wrote to them on 30th May,and after 3-4 days I got one email asking for lot of details. Suddenly I got 5-10 SMS and email saying your query is resolved. Today morning I got a call back from customer care office regarding the same. However I got another email yesterday asking for same details again.

Am not sure, which query is resolved, which query is not. Absolutely no resolution to the network issues.

Pathetic service.

Hi,

I am really fed up with the services I am getting from Airtel brodband. From last 6 months they are keeps adding extra call charges in my bill. This time also they have added 40.70 Rs.

When I called them they said our system is down. This is not a first time. From last 6 month I am calling them and asking them to revert these charges and every time they said this will not repeat again.

I don't know how many users are facing this problem and they don't know that they are paying extra money.

I need my extra money which I paid as well as componsation for there huresment

Please register my complaint and take some action against them




Regards
Chandan

My Airtel DTH Connection Having SUB ID [protected] is not working from last 11 Days. Dish Bracket has been broken due to Natural Impact(Storming Weather). When i have called to customer care for same, they said it will be replaced but all failure. Now, I am trying to connect with customer care but number not connecting from last 8 days. I have also email to NODAL Office and Customer Care E-Mail ID but no response from them. Also, They told me to pay Rs. 200 for this because after One Year Dish Handling charges to be paid by the User. It's only 20 days over to 1 year period of warranty.

Attached is the images which clearly describe that the material used in Dish is not good.
Airtel(A Famous DTH Brand) is using Plastic Bracket for Holding Dish where is a normal Local DTH Brand is using a Metal Bracket(Which is more stable).

Some Other Person has also installed Airtel Dish on Just Less than 1 Feet Distance.

Please look in to this urgently.

Also, I have several times told them to change my address, But Still Old Address is coming in the system.


Regards

Naveen Soni
[protected]