Airtel Complaints & Reviews

AIRTEL BROADBAND - They changed my plan forcefully to some fair usage policy of 20 GB per month.

My original plan was 512 KBPS Day and 1 MPPS NIGHT UNLIMITED.

AIRTEL is a THIEF and SUNIL MITTAL SAALA HARAAMI MAARWADI MAADARCHOD !!

SAALA KUTTE KA PILLA !!

I'm siddhartha kant.mera mo no [protected]airtel prepaid hai . 30 april ko maine rupees 125 ka recharge karaya airtel to airtel 60,000 second ke liye.3 april ko jab maine balance chek kiya to rupees 00 tha. kewal 12 minute ki call ki thi.custmer care per complain ki to 4 april se custmer care call bhi band kar di gayi.9 april ko jab sanjay place agra main airtel shop per complain ki to koi responce nahi mila.12 april ko airtel company se mo no-[protected] se call mere no per ki gai to kaha gaya ki apke 125 rupees activate kar diye gaye hai. jab balance chek kiya toh 00 tha.

Hi

My No is [protected] and i didnt paid the bill for couple of months and now the collection executive started calling and i said i want to settle the amt

Total amt : 5500

Amt settled : 3500

So i said i ill pay 3500 and they told that i ill get the settle ment letter only after the payment made ... on 29th April i made payment and i have receipt wit me now the problem starts.. Next day onwards while i tried to call the executive they are saying invalid or wrong no or saying different name ... 2 days back they started harrsing my contacts ... which is totally unfair and i m sure its against the TRAI where they don't have rights to access my personal contacts.

I have complained to Nodal department -- Nasima (Name of the person ) I did twice but action is nill

Can some on do needful ??

I had used easymobilerecharge website to recharge my two prepaid mobile numbers for Rs.200 each. Instead of talk time, Airtel has given me intrnet/ value added facilities for Rs.200 which can only be used in 3G mode. I donot have 3G facility and handset which supports 3G. Moreover I am interested in talk time and nt internet etc. I called Airtel several times to change the recharge to talktime but they refused. When I wrote to easymobilerecharge people, they have clearly stated that Airtel has given me this package.

I request airtel to convert the package into talktime.

The mail from easymobilerecharge is as below:

Dear Seema
Your recharge for Rs. 200 was successfully processed from our end.

We only do the recharge and whatever the benefits available on the
recharge are given to customer by the operator.
We have also placed the check box while placing the order that you
have confirmed with the operator customer care before placing the
order.

This is all because we don't provide the talktime/ special benefits.
It is decided by the operator. Also operators often change their
plans. So we are unable to update the customers about the changing
tariff plans.

You can contact with operator customer care and check with them what
you had got with your recharge.
Thank you.

--
[protected][protected]
Mandeep Kaur
Support Manager
EasyMobileRecharge.com

Dear sir / madam
I m airtel prepaid customer my no. [protected].
I had mail you on 06/05/2011 for help me to stop airtel tv because they deduct 10 Rs. Per day.
After that airtel servent had called me on 11/05/2011 and she say your airtel tv has been stoped. but they dont deactivate that service and again charge Rs 10.
Please help me because they niether help me, and nor deactivate this service.

Please help me

Thank you
Shane ali khan
Mumbai maharashtra .
My alternate no. [protected]

Hi

Yesterday I got my airtel digital TV (HD) installed. I recharged with 1000 and got my customer id i.e [protected]. But channels are not coming , everytime it is telling me to recharge . I have already contacted customer care for 6 times since morning and they are always assuring me that they have refreshed and it will come in 30 min . Already sixteen 30 minutes have passed since first call. I am free irritated as a took...

I have previously informed Airtel at least 4 times to cancel 3 broadband connections. At my parents, brothers' and my residence.

I am being continuously harassed and receiving text messages saying "As per your request the services for your airtel fixedline & broadband xxxxxxxx has been resumed"
Several times, I am unable to pick up phone calls but that does not in any way imply that my number should be resumed. Several times I have indeed picked up calls and confirmed the cancellation but yet they reinstated the connection. In fact I have been paying unknowingly for the last few months via ECS, even though I had informed their sales guy to cancel. Although they have admitted that they can no usage on that, they are not cancelling, let alone give me a refund.

I have not consented to any request for resumption of services and now I am getting phone calls for payment of bills and their executives are saying that until the bill is paid, they won't resume the disconnection.

Do not take any Airtel connections for Broadband. There are many fair players out there. Go for Tata.

I think some people need to get together to file a civil suit because I am seeing a number of such complaints. Anyone interested should comment or get back to me.

Dear All,
I wold like to tell all of you that airtel has the worst website in terms of checking bills online..
The payment option always seem to work.. but the bill guide and account information dont work 9 out of 10 times..
Even the Airtel customer care people told that they could not check my bill because there applications were running very slow and they needed atleast 12 hours to check it..

The only thing the i would want to suggest Mr. Mittal is that your company makes billions in profits.. Please care to spend a substantial amount on your website and designers if you want to give the option of online payment...

I was bought Airtel Prepaid connection ([protected]) on 18-March-2010 from Sagar Stationery Bashyam circle , Sadashiva Nagar, Bangalore-80.

When i was bought they collected from me Address proof and Photo id proof ( Employee letter pad & Voter id with Tamilnadu address) with Friend No written in it.

26-March-2011 Evening they called and verified they asked the addresses and said verification was over.

The Next Day 27th-March-2011 evening they sent sms says that verification failure and provide the documents to Airtel relationship centre again. They Cut my outgoing calls.

Then i tried to the customer care 121 they said my document i not reached and i said i got the verification call and all. Even then they said to produce the document again, I said whatever the document provided i true and i asked.


One time they saying verification failure and other time documents not submitted then i catch the fellow who sold the sim card they said it has been submitted in Malleswaram Airtel relationship centre.


I demanded if verification fails say what is fault i have provided ( As per my knowledge they didn't verified) . Then one time they said document not reach . Then i asked with out reached the document how i got a call for verification after a week of got the connection ?

The Airtel wants to twist the problem and wants their customers to run behind for their executives not working properly ..


Finally i submitted the same documents and got the new connection from AIRCEL . Their executives came personally to my office and residences and verified now the connections is live without any troubled me. Then why this very big networks fellows doesn't doing their formalities.

I have all the mails return to the airtel customer care is with me and i got the bill from to whom i am purchased the Sim card too.

Kindly give the direction to get back to my all the money back from the AIRTEL.


Regards,
K.Prabu
Present working Aircel No : [protected].
Previous Airtel not working No : [protected]

I had word with Airtel customer support on 02 May,2011 for changing my corporate mobile number to individual number, since i left that company (ibibo Web Pvt. Ltd.) long back.

They had told me "You need to get a mail sent from your last company official email ID to [protected]@airtel.in"
and i did the same. On Tue, May 3, 2011 at 4:07 PM a mail has been sent:

[protected][protected][protected][protected][protected][protected][protected][pr...⇄br...

I gave the request of my Airtel for porting to vodafone vide porting no. AD713697 with expiry dt. 25/04/2011. However, it was rejected by Airtel without informing me any reason. I must also mention the fact that all my dues were clear on this date.

I again gave the new porting request to them vide porting code AD683184. I even made an excess payment of Rs. 100 so that they could not reject it saying the balance was not clear. I could have paid more, but their online system does not allow me to pay more than my current dues.

Airtel called me yesterday (after 15 days of my porting request), saying that my current dues were Rs. 400. I told them I have no problem in making the payment, but when I made the upfront payment of Rs. 100, they should have done the porting that day itself. It is obvious that dues will increase with passage of time, and I cannot keep making the payments everyday. (Their system just doesn't allow me to make excess payment!!). Further, they give me petite reason of Rs. 400 as excuse, when my credit limit by them is Rs. 6,900.

Anyways, I made the payment of Rs. 400 online immediately as I did not want to fight with their stupid customer service. I actually tried making payment of Rs. 500, but their online system again does not allow it!!

Still, Till today, the porting has not been done. Neither Airtel, nor Vodafone are willing to inform me the reason. All my mails to their CC dept. are unreplied.

Just a quick information for my reason for porting: I have registered many complaints since past 4 years to Airtel regarding network problem in my area. I had to even approach their Appellat authority for this. Finally, in their mail dated 28/08/2010 (in reply to my service request no.[protected], they informed me that it wasn’t possible to rectify the situation in my area.

To say the least, it is pathetic service from Airtel. They cannot give proper service, then they accept their mistake and say they cannot improve their network, and then when I want to use the MNP for better network, they are not willing to port me out. Don't know what they actually want from me, except from harassing me!!

For your information, my mobile no. is 98****3363

Regards,
Raghav Malani

oohhhhh i am back again, not on Airtel Prepaid - this time on Airtel Digital TV.......
oooh bulzhs shat Airtel ... all areas are like frod and cheat...

i just recharged my Digital TV account with 2595 to activate South Economy sportz plan to get 166 channels per Year. but i am able to see only 142 channels... i dont understand y this happening and called to customer care ... one guy dont have proper information and he disconnected (he said his name was Ganesh, in Telugu) call and called again and same experiance.... some how after several attempts i got chance to talk to the voice support guy and he said, my connection regestered in satilite 1, so that i am not getting all the channels and he has logged a complaint to change my connection to satilite 2 ( the complient #: 7876862.

also while connecting the call they saying that "you will get 2 months free by recharging for 12 months" - but the CS guy said that it is only 45 days -- still i am in confusion that can i get atleast a month free .. :)

Thanks
Hari
[protected]

Hello Sir/Madam,
I have taken the airtel connection with the plan, Bill Plan Charge Future Value 299 Plan. As per this plan for the first month 1GB data GPRS is free. This connection was activated on 23/04/2011. But with in 2 days on 25/04/2011 the unbilled amount reached more than Rs.2200 due to the GPRS. My mobile is an iphone and some applications will connect GPRS without my knowledge. So on 26/04/2011 my outgoing was disconnected reasoning I have crossed my credit limit and when I contacted customer care they said I have to pay Rs.800 to reactivate my outgoing. So I paid it on 26/04/2011 Rs.800 to activate. Then I contacted to customer care to deactivate GPRS on 26/04/2011 since I couldn’t track the usage of GPRS. Customer care people deactivated GPRS without informing that if I deactivate in middle then it would be prorate basis and they didn’t have share any information mentioning we can give clear picture after the bill is generated. But now the bill is generated and the total amount comes to Rs.1436.35. Now I wanted a waiver for the GPRS amount for which as per my plan of 1 GB usage and not to burden the customers with wrong commitments. I have attached the bill plan details. Please do the needful.

Regards,
Karthik.G

[protected]

We submit complain about not working set top box till[protected]. No action taken by company for repairing it.I call in service center of varanasi airtel company and many times of airtel engineer but no action taken by them.I daily call in service center not in one time several time but they say - Mam! today i haven't any engineer we send engineer tomorrow. But tomorrow is never come.I submit several times complain but in result no action taken by them. Airtel company consumer service is very bad......

The SIM is alerted to me (Sanghamitra Swain) for life time and it was valid 20 years from date of purchase. Since that day onwards I am using same number and mentioned in my CVs, Friends for meeting and offical purpose. Now the same SIM was alerted to some one by the Airtel Company. I am not confirm weather the Company alert that one to some body or the person using my SIM? Customer care says we will not say the name of the owner of [protected]. How come it is possible? I am the owner of this SIM without my permission or any written document how they alert my Life time SIM to other person. Its the right of the Life time SIM user that the SIM should be belong to the owner upto 20 Years. Only after 20 Years the owner may want to continue the same number ,If only the owner don’t wont to continue the number the company has right to reprocess (recycled) the SIM and alert to other person. But in my case the SIM was valid till 2015. Before 2015 how the company dare to reprocess (recycled) the SIM and alerted to other person. Its mean the person has no value before the company.

This is regarding my Airtel broadband connection with Tel no: [protected](Bangalore). A connection registered in the name of my wife Arathi Prabhu.

Just want highlight to what an extent representatives of Airtel can stoop down to.

We stopped using this connection by the end of 2010 after we received a bill which was 3times more than our regular usage. The bill had a charge of 1300/- odd amount which I disputed and had multiple compliants to a pathetic airtel customer care which was never resolved. In the mean time I started receiving multiple calls from airtel asking us to make the payment and all the calls did have a similar pattren would start by they asking to make the payment and I would say that there was a charge which was disputed and the minute that was resolved I would make the payment.

Disgusted by this ordeal requested airtel to discconect the connection for which they said that untill and unless the payment is made it cannot be cancelled.
Then during mid of February a representative of Airtel came by saying that he would need to take the instrument and the modem for which did provide a acknowledgement. After which there was no other calls from any of the airtel representatives.

All of a sudden on the 11th of May 2011 I received a call from Rajeev Singh identifying himself as a section chief at a court in Delhi and they had sent 3 summons which we never received and asked us to be there in the Delhi court in 30 mins. If not there would be a "Non Bailable warrant" issued against my wife's name and there would be a fine of 53,000 to be paid when asked what was the call about he directed me to CK Oberoi who was an advocate at the court. He said that there were 3 summons that were sent (which I was not aware of) and also then said that this was regarding our airtel broadband connection payment which was due. He said that best way is a out of court settlement. He sugessted that we make the outstanding payment in the next 30 mins and provide him with the receipt number so that he could withdraw the case against my wife.

By this time I was completely shaken by this, went out immediately and made a payment at one of the Airtel centers for the amount due and called both these gentlemen back and provided the receipt number to which they said that there was nothing to worry now and they would take care of things.

One thing that suprised me was how did I miss those 3 summons; we live an apartment where there is a 24X7 security and they would not miss thrice. Out of sheer curiousity I just googled CK oberoi and airtel and walla! the story unfolded.
There were a whole set of people who had gone through the same experience.

I am sure airtel's SPINELESS customer service team will not resolve this. I am so happy that I am not associated with airtel anymore.

Best,
Nagaraj
[protected]

Hi,
My mobile number is [protected] ,My mobile connection got barred due to address verification , But i have submitted my proof and I dint get my connection still . I called airtel customer care more than 5 times but they dint respond well and went to airtel outlet ( T.Nagar,Chennai ) and had given complaint about my connection but they are not even considering customers well .. Useless executives are playing games in facebook through internet..Hereafter i wont believe in airtel service and there are lot of services which are giving good response to customers with good offers ... am using airtel broadband , now am going to relieve from it and going to give good broadband connection which will have good customer service... "worst service I have ever faced" Wasted lot of money too

My no. is [protected] .From last 10 days i have been charge Rs2/day. I called customer care about this matter . They told me that i have subscribe two services( i don't remember subscribing them). I am not able to unsubscribe them and for last two days i am trying to reach customer care,but the call is being disconnected.Hope so after this complain these two services would be deactivated.


Yachna chadha

Hi,
I have the Airtel DTH Connection with Customer ID [protected]. There is signal issue from last 7 days, Not getting the signal for hours and hours. So calling up Customer Support 12150 from last 7 days, I almost made 33 calls to this customer support .Every time they will register new complaint for the same problem and will be telling problem will be resolved within 3:30 PM tomorrow. No body turned from last days to resolve the problem. Even they are disconnecting my phone.They are giving fake phone numbers with the complaint registartion number, Which they will messge to our Mobiles. When tried to contact local manager here in Mangalore (Phone No : [protected]), they are also telling technician is not avialable and even they are disconneting my call. This is the once of the WORST and HOPLESS Servcie ever i saw. They are event dedcuting amount from my account daily for the servcie which is not resloved Please tell me what should i do for this.
Please mail me.
yours faithfully.

2-Mar-11 I had gone out of the country and when I came back in Jan 2011, I
requested for retention of the same number I had earlier in 2009. It took
several weeks to get my old number back ([protected]). Before going abroad, the
connection was in my employer¿s name (Wipro Technologies) but now the
connection is in my name after the reactivation.
The connection I got reactivated already had `Airtel Live' feature already activated
with it. I was not aware about this feature nor about the charges associated
with this feature. The handset I had initially was a basic one without any
advanced features so it did not matter to me that this feature activated.

19-Mar-11 I purchased a smart phone around March 19th 2011. With the help from
the dealer, I got GPRS enabled for my handset. I was told it would be a Rs 98
plan. But still there were some settings which had not been done w.r.t
MobileOffice on the handset. So whenever I tried to access internet, the
access was actually happening through `Airtel Live feature that had been
already been activated in my connection.

19-Mar-11 At that point I was not really aware about various plans and their
variations available with Airtel regarding internet access.


25-Mar-11 As usual I was getting many SMS from customer care about the
approximate unbilled usage. I immediately noticed that the outstanding balance
was increasing by hundreds of rupees on a daily basis. I contacted the customer service on 25th and expressed my concerns.I was told till the bill is generated, they
will be not able to find out why I was getting these SMSs on the heavy bill
amount.

29-Mar-11 I was still getting SMSs on a daily basis with hundreds of rupees increase in the billed amount. I again got really concerned and contacted Airtel Customer support on 29th March and expressed my concerns. They told me to wait till the bill gets generated on 19th of April,
which was 20 days later. They have recorded in their system about this conversation.


9-Apr-11 With help from one of my friends I came to know how to set up the Mobile Office feature properly installed my equipment around 2nd week of April by contacting the customer service.Even after this, Airtel Live feature was still active on my handset.

19-Apr-11 I have got a bill of 3360.32 for the month of March-April 2011

26-Apr-11 I spoke to the customer service and explained my situation.
Customer Service rep told me that I have to pay the entire amount as I
had actually used internet through 'Airtel Live' via WAP_ALL (Web Application Protocol through Airtel Live Login) gateway. I got the Airtel Live feature inactivated from my phone.

27-Apr-11 I escalated the issue to the Nodal officer and Apellate officer at Airtel as per the advice from Customer Service

7-May-11 Apellate office responded back telling that "We wish to inform you that the 2 GB GPRS Free @20KB/30Ps With Rental Rs 98 is active on your Airtel mobile effective 26/03/2011.

As per the above Mobile Internet pack activated applications has to be browsed through Mobile Office only.

We would like to inform you that based on your complaint, we have investigated the possibility of the same. Post the investigation we have found that browsing was done through WAP_ALL (Web Application Protocol through Airtel Live Login) gateway. The GPRS plan offers will not be applicable for browsing through Airtel Live. Hence we would like to inform you that the charges are valid.

There is an out standing amount of Rs. 3283.19/- we request you to make the payment at the earliest."
I had specifically called twice to find out why my unbilled amount was increasing by hundreds of rupeees every day. The customer service were not able to give me proper reasons and failed to advice that internet browsing was not happening through GPRS because Mobile Office settings were incorrect.
They failed to tell me that Airtel Live charges through WAP_ALL gateway was hundreds of rupees for every access unlike 98 Rs for GPRS.

Please advice on my next steps.
Mobile number : [protected].

Account number: [protected]

Thanks
Guru