Airtel Complaints & Reviews

Hi, I am facing problem with the HDMI.. sometimes LG LCD (connected thru HDMI from Airtel HD) shows No Signal. after switching Off and On after 1 hr the problem resolves but again appears after sometime. At the same time Component works smoothly...
I am confused whether its the problem of HD STB or LG LCD??
Please help

Sir

i am using Airtel network last 5 years. but from last month onwards i am trying to use call divert option. but not woking. my mobile number [protected] (sim card number). i tried other nutwork (air cell &BSNL) with same handset. but call divert option is working. i tried Airtel sim card([protected])with other handset not working. so kindly help me due to i required this option.

with regards
Enidhakumar

Our Customer Code is=455A021

On 14.5.2011, we have booked the POP Material ot he following Cities Merrut (Con No.=J[protected], Dehradun (Con No.=J[protected], Noida (Con No.=J[protected]

The same load was forwarded by the FFCL PanDariba, Charbagh, Lucknow Branch (Br.Manager, Mr.Asif = [protected]) on Saturday itself, and as per Mr.Asif, the Load of Agra & Bareilly will be moved on Monday 16.5.2011, and we have instructed by him to collect the Consignment Notes on Monday.

My Representative make the FFCL Staff counted all the Contents of Parcels, and the FFCL Staff put the Company Seal alsoand kept the Load in the Branch only, and today when my staff went at the branch to fetch the Consignment Notes, he found the Agra Parcel Opened and from it 2 Shirts, 2 Collar T.Shirts, & 8 Round Neck T.Shirts short in Quantity.

Please ensure the Prompt & Nurtured Functions, reason we have hired you and revert how this happened from such an esteemed concern.

Regards,

Amit Sharma.
([protected], [protected])

My mobile no. is [protected] and i daily receive a message from AD-54321 stating that " you have been renewed for NA subscription service from Airtel. You have been charged Rs.5 latest games http://gclub.in". I contacted customer service but it is of no use.. This thing is being going on for months.. i kindly request you to stop this services i have'nt subscribed for and remit the money which has been deducted from my balance..

Hello My self Gururaj Gaddi Air tel cust ID:,[protected]
I purchased Sony Barvio 32 inch LCD at vijaya sales chinchwad-pune on 09/05/2011 afternoon.i got Airtel HD-DTH connection with it for which i was asked to reacharge 1000rs after it only service engineer comes and installs at my flat.
I generated my Cust ID with hell struggle with customer care(after calling 8th time)..each time when i call it will kept on hold for more then 15mins or line used disconnect...
after 4 days of purchse finally i got confermed that service enginner is booked for installation.on 13th service engineer installed DTH..he said activation will be done after 1hr....leave about 1hr...its 3rd day no activation.. :(...i am fed up calling Airtel customer care(however they never care)...
i think i spent more then 600rs on calling customers care..
please take action to activate my account.

i am sorry to tell,Airtel-DTH is first ever customer care which i seen so irrisponsive and non ethical.

Gururaj Gaddi
[protected]

I'm getting a Low balance message on screen. Number of times i have called to customer care, reported my issue. They are telling few tips & tricks but it not works. From 02nd April'-11, I have start facing the problem. Spend lot of time to report this call to Customer Care and done lot of calls. When i asked them about complaint number, they said we don't have complaint number system. you can send mails.
After discussing on phone from last one month, when i send mail on 2nd may and done lot of follow-ups then they replied me on 14th May with same tips& tricks story and saying that they don't have any complaint for this. I'm facing a problem from one month. Called on Customer care more then 10 or 15 times and they say their is no complaint. Pathetic Customer Care. I told them that i will recharge only if you will solve m y problem. But still they don't care about their customer pain. I called again on 15th May
repeated complete story but still same story. I discussed with team lead "Mr. Gajinder". After listening my problem that he will revert back within 30 minutes.But no response. I called again after one hour and asked executive to connect me to Mr. Gajinder. They pit the cal on hold and after few minutes it disconnected. I have discussed this case with their number of team leads. Few of them i remembered, like Maninder, Perminder (boss of Maninder), Ruchika, etc. I told them i will not recharge untill you resolve teh problem or you can disconnect the services. Instead of resolving the problem, they have disconnected the services. Now, I'm start thinking to file a complaint in consumer court. I will not let them go. they have wasted my of time and given mentally disturbance. I suggest everybody, i you have sufficient tiem and mind to take bodrashen then go for airtel then choose any other. My few mails are attached below that i have sent them.

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
From: Sushil Sareen <[protected]@yahoo.com>
To: [protected]@airtel.in
Sent: Mon, 2 May, 2011 10:48:30 PM

Subject: Lowaccount balance on Screen"My name is Sushil Sareen. My account id is: [protected]. From approximately 2nd April i'm getting message on screen that my account balance is negative. My account balance is sufficient. But i was getting the message. I have reported this issue on customer care. then as per their instruction i have done some solutions but still problem was their. From continuous few days i'm regularly calling to customer care, registered my complaint, every-time i got new instructions, i followed them discussed with three or four team leads but same story.

During every call, new executive, new team lead but old story. After passing one month my story is same. Still i'm getting same message on my tv screen number of times a day. Everytime i have told your executives that its very im-braising that if somebody is sitting in your house watching the
TV then this message comes. I done lots of requests but no response.

It was my first experience with Airtel digital TV. What a pathetic customer care. I'm sending this mail to you just to tell you that now airtel has reached a growth where one or two or few dissatisfied customer will not impact. but this story will increase to the number where it will impact badly. Now lot
of social media sites are there, where each negative impact makes sense and gives second thought to customer to thing about before going or it. Earlier due to poor services, i have switched from my airtel mobile number to IDEA. i think now its time of digital tv. i dont now how you can retain, but i'm very
dis-satisfied.

[protected][protected][protected][protected][protected][protected][protected]

----- Forwarded Message ----
From: Sushil Sareen <[protected]@yahoo.com>
To: [protected]@in.airtel.com
Sent: Sat, 14 May, 2011 4:52:31 PM
Subject: Re: Lowaccount balance on Screen

"Dear Sir,

Number of times i have called your support center and asked them about complaint number, but nobody has given me complaint number and told me that my request is forwarded to concerned department. every time i have received this message and they have told me that i need to send a mail at [protected]@in.airtel.com. There is no system for complaint number. It's very strange that you have not received my complaint. you can refer my mail. on 02nd May i have send you mail.

What is it. i didn't expected this reply. Shame on you Sir, what type of support is...........haaaaaaaaaaaa. I'm sending a mail for complaining and you are saying that you have not received a complaint.

I want resolution for my problem. I'm in same customer support profession. I'm also dealing with customer and know all the customer rights. So, don't get into it otherwise i have enough time and resources to legal fight against you for harrasment and mentally disturbance to your customer. I have record for every call in my bill and all the mails.

Daily two or three times i'm getting a message "to renew the account otherwise it will be disconnected. I'm waiting for disconnection after that i will start a legal action against you.

Now stop sending such non-sense mails. and act for my problem that is pending from 03rd 0r 04th April. Now its more then 40 days for registering my complaint and you are saying you have not received my complaint."

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Sushil Sareen <[protected]@yahoo.com>
[protected]@airtel.in
05/11/2011 05:20
Subject:Re: Lowaccount balance on Screen

Dear Sir/Madam,


I have not received any solution or reply for my problem. It's very strange that after raising the problem and mentioning your clearly that if this problem is not soled then you will loose your customer. Still there is no action and i'm getting the messages that renew or it will de-activated.

if this is your attitude then please go ahead and de-active it. i'm not going to renew if problem is not solved. I was not expected this behavior form AIRTEL.

i think this solgan fits you. "UNNCHI DUKAN FIKKA PAKWAN". I will not let you go. "

Dear Sir,

I am a existing customer of Aitel for last 5yrs with a post paid mobile number([protected]). Last month I wanted to convert my Postpaid number into a prepaid on date 09/04/2011. For the same I had submitted all the desired documents at the Airtel outlet near to my house (Twice at AEO-Sanghvi and Once at ARC-Aundh).But rather than getting a solution I did receive a mail that my number has been permanently deactivated & have been marked to provide any other customer.

So may I here to raise a concern, how come this number can be deactivate for me though I am a existing customer for this number for last 5 years and I need to keep this further.

I request you please take this concern as priority and provide me the resolution as soon as possible.

Thanks,
Rajesh Gullipalli.

SIR,
I just click a link on my some mobile application,after that i got a message that I have been charged Rs. 150 for subscribing for MOBILE TV,and without prompting me for this,how would i know that,i will be charged for just clicking. I want my money back in any circumstances.
My no for which they have charged is [protected].
Kindly,do the needfull.

Saturday, May 14, 2011
customer complaints AIR TEL BROAD BAND UPEAST
This is preposterous. All through the month not even for a single moment did I get a download speed of 2 Mbps (the contracted rate upto 20GB) - it was always below 1.1 Mbps.
And now I am being told that we would reduce your speed under FUP to 250kbps.
FIRST KEEP YOUR END OF THE COMMITMENT of 2 Mbps that is implicit in FUP. Without ever giving 2 Mbps you have no right to truncate my speed. Fare Usage Policy is a two way street and the sooner you understand this the better.
You have no right to reduce my speed to 250kbps after 20GB if you never gave 2 Mbps in the first place.

You can see my complaint mails all through the month in this regard and the speed has still not been restored. (Complaint mails sent on May 3, 2011, May 6, 2011 & May 9, 2011 plus four or five telephone one even today afternoon but to no avail.

Anil K Singh
think before you print!

Dear Airtel Technical Supervisor,

I hereby wish to submit a formal complaint regarding poor reception and transmission of RF signal within our Coverage area (Old Minister Hill Area, Nagaland,Kohima.) Recently, there has been a storm and ever since then airtel service users are experiencing poor and irregular audio quality as well as the cellular Link.
Kindly, informed the concerned technical team and fix the issue.

Thanking You.
-: Nungsang Jamir.

Dear Sir,
For payments made through cheques towards the phone bills, the customers are asked to drop the cheques in drop box and the staff in the 'Airtel relationship centres' refuse to give stamped acknowledgement.
there are no answers given for the query as to who will be responsible for the loss of cheque after it has been dropped.
I called up the airtel call centre who also confirmed that NO RECEIPT WILL BE ISSUED FOR CHEQUES DROPPED IN DROP BOX.
I think the consumer has every right to demand the receipt for a cheque placed in the custody of a service provider. My telephone no is [protected]

R Venkatesan

I have an airtel prepaid connection since 2006. Its a 999 life-time connection. Since the past 1 or 2 months, a 'cricket score pack' is getting activated automatically. I have tried deactivating it many times. It gets deactivated and the activated again the very next day. I called customer care. Their opinion is that I have responded to VAS promotional call, as a result of which, the pack has been activated. But, I never even listen to these calls, I just disconnect the call. Moreover, DND is also activated on this no. The last time I deactivated this package is[protected], 7.40pm. But this afternoon[protected], the pack is again activated and my account balance is deducted. I didn't even a single promotional call, I didn't send a request for activation of any VAS; then how did this pack get activated? Moreover, I cannot contact customer care as this facility has been blocked on my no. by Airtel. I want relief from this problem, please help me, Airtel officials, if you can.

-Rajib Nath (Mobile No. [protected])

Airtel Account discrepency Sir,

i use a airtel prepaid no [protected],. .today 15.05.2011 i am top up Rs 250 first via SBI mobile banking service , then i check the balance by *123# it shown only 1 rupee in my main balance . I am too confused try another time top up same again 250 this time get 2 rupees talk time only .all of a sudden i got a message from airtel that i have no balance in my account.i contacted their customer care, and found out that the money is being added to my special account and my main account dosent have any balance.i dont know how much is charged for the call as when ever i talk i got a message that my account has a balance of 0 rupees, ,even my special balance have 500 rs . still i cant make any outgoing calls as my main account is very low and in a negative balance. all i have to ask airtel is, why you people want to cheat customers by saying a main account, a special account, even tough i have money as balance i cant make a call. is this called service?
Airtel Please dont earn this way of cheating by people

Very slow airtel internet mobile office speed of 2-4kb/sec,earlier it was 20-25kb/sec.Plz increase it.

Hi,
I had a post paid connection from airtel for six months, in second month of service i call to cutomer help line to change mi billing address, an CCE ask me to walk up to airtel relationship center with one photo add proof and add id to make change.... i submitted my document twice in two months ...but nothing changed then i made 7 copmlaints and request to change my billing add... they always said that give us 7-10 days it will be changed after 6 months if srvice i told them not to call me againg for any kind of bill paymnet as i am fedup with your services, then after i stop using airtel service,, this is worst service from nations leading mobile service...

number used = AIRTEL= [protected]

sir good morning
i have so many problems in air tel prepaid connection
network problem
3g not activated plz activated bcoz so many people like to airtel internet
in tower they move some distance no network so many problem
regards
s.kanniappan
[protected]
fse in last 2 years

my customer number is- [protected]
i got a recharge of rs. 300/- by my account recently.
the amount has been deducted from my card but the recharge is not successful.
kindly consider my account.
as soon as possible.

CUSTOMER ID-[protected]
THERE IS NO WEATHER PROBLEM OR CONNECTION PROBLEM STILL SHOWING
ERROR CODE B001. PLEASE HELP SOLVE THE PROBLEM SOON.

Dear sir,
I am suposed to get 6 sms from icici bank customer care between 10th to12th of this month. icici bank officials are asking me to complaint to service provider (Airtel, India). At the moment i am in UK. When i am getting sms from others why i am not getting from icici bank.
This is to treated as urgent & resolved with speed.
Mob no. [protected]
Name: S.N.Sudheendra
13/05/2011

SINCE 12.02.2011 I HAVE BEEN CHARGED BY THE AIRTEL FOR THE SERVICES WHICH ARE NOT REQUESTED BY ME AND I HAVE LODGED WRITTEN COMPLAINT. SO FAR NO ACTION WAS TAKEN BY THEM. I HAVE VISITED THEIR AIRTEL OFFICE IN GANDHINAGAR BUT THE RESPONSE WAS POOR AND THE PROBLEM WAS NOT RESORTED. TODAY AGAIN THEY HAVE DEDUCTED FROM MY PREPAID MOBILE BALANCE A SUM RS.45/- TOWARDS CALLER TUNE WHICH WAS NOT REQUESTED BY ME. SO FAT THE AMOUNT DEDUCTED FROM PREPAID BALANCE WAS MORE THAN RS.300/-. EVEN I CALL ON COMPLAINT NUMBER I HAVE BEEN CHARGED FOR THE CALL AND THEY SAY THEY DONT HAVE ANY FREE COMPLAINT CALLED NUMBER. THE OUTLET PEOPLE ARE ASKING ME TO APPROACH THEIR OFFICE IN BANNERGHATTA ROAD. THEY ARE NOT IN A POSITION TO UNDERSTAND THE CUSTOMER'S PROBLEM AND THE VALUE OF THE CUSTOMERS TIME. THEY ARE CHEATING THE PUBLIC BY PROVIDING THE SERVICES WITHOUT THEIR REQUEST AND DEDUCTING THE AMOUNT FROM THE PREPAID BALANCE WITH THEM ASSUMING THAT THE CUSTOMERS ARE FOOLS. I NEED SPECIFIC ACTION IN THIS REGARD