Airtel Complaints & Reviews

Airtel DTH — problem in set top box

i am residing at charmwood village faridabad.my airtel set top box is not working properly... 5 days has been passed since i've complained for it..my complain no./reference no. is 1924193...but no one has came to fix the problem. i regularly call at the no. [protected] and everytime they assure me that a representative/technician is on the way,but i dont know what's their problem? such an irresponsible behaviour..very bad customer service.

Dear Sir, I have puchased airtel DTH connection on 24.10.09. My Customer ID is [protected]. My settop box is not purforming well. I have made so many complaints to your Customer Care. but problem is not solved. you are requested to please take necessary action at your end.

set top box power is not coming.
I have made complaint 20 times for last ten days .But nobody come to solve.

I will switch to tata dth .

bloody airtel.

better to switch in tata or reliance.

DEAR CUSTOMER

sub:- worse class service in india, ,

i m kunal.. and my airtel id is [protected].. since last 12 days m continously complaining bt their is nobody came to resovle my problem ... finally i loose my patience an d nw m complining online so that may be it will work somedays ..

for da new user i am surely saying or suggesting u to all plz dont go for airtel dth . its a worse class of connection or services.. its better to go for tata or reliance.

aitel is a one of the big cheater /froud company in india ...

my customer id is [protected] i have problem with airtel dth set top box from 10.06.2011. regular complaints have been made and tll today 26.06.2011. They are also asking for 350 rs to be submitted to change my set top box. everyday there customer executive is saying that your problem will be resolved today but till now nothing has been done when we ask for the no. of higher officials they are telling it's against the policy. my mobile no. is [protected]

SIR MY SELF SANJAY PRAJAPATI MY SET UP BOX IS NOT WORK PROPERLY IT IS NOT OPPEND WHEN WE START THE BOX IT SHOW INSTAL PRIPREATION BUT NOR START.
I AM ALSO COMPEN RERAILER FRON KRISHNA COMPLEX HAMIDIYA ROAD BHOPAL BUT THEY ARE NOT WORK PROPERLY
THEY ARE REPLES MY SETUP BOX TO OTHER PERSON AND GIVE ME OTHER SETUP BOX AND THEY ARE NOT CHENGE TO THIS SETUP BOX . SET UP BOX WITCH IS GIVE BY HIS NO WORK PROPERY
PLEASE SOLVE MY PROBLEM
MYCONTECT NO IS [protected]
AND ID NUMBER IS [protected]
RAGISTERED MOBILE NUMBER IS [protected]

Its impossible to live in India

Dear Sir,

Arrange to issue a Legal Notice to Airtel and intimate them legally about the problem. Unless you issue a legal notice, there is every possibility that you may be held liable for the bill amount.

B.Ramachandran
Advocate

Mob - [protected]

This is to inform that my issue has been fixed.

Thanks and regards,
N. Rajesh

my mobile no is [protected].my prepaid ballance is automatikly geting less.for 3rd time.and ur customer car rep teling that i am using airtel live.frst complaint on 08.06.08.i know very well that i am not using airtel live.and today two times it happens.no responce frm customer care side.this is shooking for me .pls kindly inform me why its happening.
thanking you
regards

I have activated GPRS on 27 Jul 08 at 1230pm. They deducted Rs.30 at 1:30pm and got message Rs.14.99 is deducted for ur last VAS download. Through out the day no service was available. I was able to access the GPRS from 11:00 am on 28 Jul onwards. Same thing has happed till 30 Jul 08 and no action from Airtel other than a refund of Rs 15, eventhough I complained about it so many times.

Reducing balace
They deducted Rs.30 last week as coller tune & Rs 15 against deducted on 14.07.2009 saying caller tune activated. But caller tune already I have discunnected. Please take necessary steps to reimburse my amount.

I got a SMS from AIRTEL on 30/08/2009 matter containing "You are important to us ! We offer you Fullest Talktime on all topup recharges for 90 days!! Extra TT will be credited in 48hrs of recharge. Happy Recharging". After getting this SMS I got facilitated 2-3 times of full talk time. But, on 15/09/2009 I recharged Rs. 150.00 and got only Rs. 135.99 talk values. Till now I complained several times. But, I am getting only assurance of "Sorry, please wait 24hrs/48hrs". This is really a typical harassment.

dear sir;
i am a balance is redused the RS.-30

I am Rajesh my airtel no is [protected] last week a sum of Rs.30/- is dedected from the prepaid balance towards some event as make friends and today again a sum of Rs.30/- is dedected from balance towards the Airtel Radio, even i have not downloaded such activities.
Hence take necessory action on this and do the needful.Due to these type o[censored]nwanted actions from your end i was forced to cut your connection, Expcting your speedy actions in this regard. Expecting your favorable reply from your end within 2 days, to avoid the discontinue your connection, I would like to inform you that I am using u r connection more than 8 years.
Regards

Rajesh.P.R

Dear Sir,

My Name is Rajeev Gupta. My Mobile No. is [protected] and I am the user 5 to 6 years old. Today I was surfing in my mobile and when we finished our work then one message come to my mobile and this message is " Thanku for subscribing Game Zone and your balance is deducted from Rs. 99". I am surprising how the co. do such type of act and I am not understanding why the co. deduct my balance when we didn't subscrible any game zone. So kindly refund my money in to our account and hope co. again do not work like this.
Awaiting your reply.
With regards,

(Rajeev Gupta)

hi,
for this types of complaints just send a mail to the nodal officer of the Airtel.
Once they got any written complaints they takes necessary actions.
All customer care representatives are fools they don't know anything and they also don't have any authorities. They are paid for making fool to the customers...

So mark a mail to the nodal officer of the Airtel.

Airtel — diction money

the airtel company was rong cost on my cell number [protected]. and that time i was call to costmar care but i dont seticfied with them and i want my money refound

Airtel Mobile — Deactivation of sms service

My number is: [protected]. I am getting daily sms of "Shayari" and "Love Tip". I have tried to deactivate it by calling the customer service many times. I need it deactivated immediately. Can anyone help me to do that ?

Yes, I fully agree with this.

Consequent on receiving of my concern listed on 24 May 2011, the Airtel Presence (Airtel Customer Service Team) is on the work i.e. to arrange to add HD Channels. 2 weeks has passed but, the problem still remain.
Mr. Naveen, one of the top official also promised me to solve this problem but no action has been taken till now. The work of Add HD Channels is not a big problem, eventhough a simple work did not arrange to solve. Mr. Naveen should feel a shame for not keeping his promise. I feel local authorities and other service team members are taking salaries from the company without doing proper work in time.
Mr. Vaibhav one of the member of Airtel Services from Delhi is taking much care and pursing the problem.
Higher officials should concentrate this lapse and penalyse the incumbents who are responsible.
I want to wait for one week to solve this problem, other wise I will take this issue to the media and top officials.

nvsrg jagannadh
mobile no.[protected]

AirTel — no coverage at home

i have no coverage at my home

my address is

pooja palace, flat no 12
plot no 5, cdc pradhikaran chicnhwad
pune 411019

my mobile no. [protected],[protected]

Please contact me on my alternative number[protected] or[protected] and
my address is Flat No.705, B-Wing, M-3, Shiv Sneh Co operative society, Pratiksha Nagar, Sion (E), Mumbai - 400 022.

Airtel Prepaid — Unsubscribe the sms

Dear Airtel,
I have nver subscribed Hot Joks SMS still airtel sending me that joks and deducted my 10 Rs.

I would like to unsubscribe this facility.

Write to the Economic Times. Let investors know this company is a SCAM.

hello sir m an airtel user.since 2 days i m being charged for shayaris i never subscribed for from 5432101.plz stop it as soon as possible or i will change my sim
[protected]

AirTel — Unsubscribe SMS

I am receiving "Pick up line" SMS messages every day from 54542 everyday "WITHOUT SUBSCRIBING" for. And Rs.1 is deducted from my pre-paid amount. "PLEASE STOP THIS IMMEDIATELY".

Hello,

My AIRTEL number is [protected]. I get many SMS from 54321. I want to unsubscribe for that. I do not want to receive any message from that.

Please take an action upon this compaint as soon as possible.

i had applie for change of my operator frm airtel to vodafone..my port code is ad 712675.....on 30 jan 2011 i had applied fr it....on 4th february i received a msg frm vodafone saying my request has been approved by my current operator...but to my surprise airtel discoonnected my number on 4th feb...wen i called d airtel customer care dey told me dt my nmber has been permanently deactivated...airtel is getting insecure about its users lately...dey told me dt dey hav discnnecred my number due to incomplete documents...i hav used my nmber fr 8 years wd airtel,dey never had any problems den but wen i opted to change my operator,my documents r now incomplete...pathetic!!!!!
i request mr RAKESH RANGA OF AIRTEL to pls look into d issue as i m facing a lot of problem

thank u
gaurav naryani [protected] gaurav.[protected]@gmail.com

Hi Rakesh,


I did not get, what did you resolve? My Idea connection is till active, when will the MNP going to happen?
Kindly elaborate.

Hi Rakesh,

I just has a discussion with the Idea nodal office person, he said the UPC submitted my Airtel guys at mahadevpura branch was wrong, that the only reason for the rejection.

So according to Idea its a complete goo[censored]p from Airtel's side. You need to resolve the issue at the earliest, else I need to seek help from TRAI.

Regards.
Sunay



I

Hi,



Please find the Mobile no. Portability issue in detail.



Mobile No. [protected]

Current Service Provider - Idea

Mobile no. portability reqested for - Airtel

Reason - Idea's network is not good in my area.





1) On 9th May 2011, I requested for MNP by sending PORT [protected] to 1900 (This no. generates MNP unique code)

2) In sometime I got a sms from 1901 with the unique porting code "IX325565" with expiry date of 24th May 2011.

3) Same day I went to Bangalore Mahadevpura airtel centre to apply for MNP from Idea to Airtel.

4) Airtel representative "Joy" was handeling the request. Another Airtel representative filled up my form, collected passport size photo, Pan card copy, electricity bill copy, got the form signed and handed over the sim card with the no. "[protected] H2-WD".

5) He ensured that the process should take min 4 working days and max of 7 working days,

6)I got a MNP update on 12th May 2011 from 1901 that " Request for porting to Airtel has been received and the application is in process"

7) After this there were no updates and hence two times I visited Mahadevpura Airtel office and Joy kept telling that it is under process and I should wait. On my second visit she also provided me with her mobile no. ([protected]) so that I can ask for the updates.

8) Mean while I was constantly doing follow ups with Airtel MNP help line no[protected] and Idea help line no.[protected], but I failed to get any information regarding my MNP status. Airtel customer representative kept saying that they can see an MNP request for 12 May 2011, so i should wait for sometime. The also provided me with few ticket Ids[protected],[protected] Also with MNP Order No. 38660340.

Where as Idea Customer care was totally unaware of any such request generated from my number.

9) After constantly messaging Joy shereplied few of my texts, saying

24 May 2011 - Sir today I did not go for work.

25 may 2011 - Your order got rejected and they are telling to apply for a fresh reqest, please send me a new MNP code as the older one got expired. You can sms me the new code, no need to visit the showroom. )I forwared a new MNP code "IX346623" with expiry date 9th June 2011)

26th May - Sent mail yesterday to the MNP department, still waiting for the reply.

27th may 2011- Its in process, the account no. is [protected].

10) I have also raised a complain againt Airtel at http://www.consumercomplaints.in, same can be traced using the link

http://www.consumercomplaints.in/complaints/mnp-not-done-c580455.html. This was submitted on 24th May 2011 and I got a vague reply from some Airtel representative Rakesh Ranga on 28th May 2011 & 29tth may 2011 that the issue has been resolved. There was no detail about the resolution, my idea sim is still active and MNP has not happened.

11) Mean while is send my complains to Airtel, Idea, TRAI email ids ([protected]@trai.gov.in, [protected]@airtel.in, Corporate Accounts <[protected]@idea.adityabirla.com>) to resolve the issues but there were no solutions provided, they did not even replied back, except TRAI who forwarded complains to the following email ids ("ajay.sharma" <ajay.[protected]@idea.adityabirla.com>,
"Hemant.Coomar" <Hemant.[protected]@airtel.in>, "rahul.vatts" <rahul.[protected]@idea.adityabirla.com>, "ajay.sharma" <ajay.[protected]@idea.adityabirla.com>).

12) I aso sent couple of emails & sms to Ashish gupta who is the manager for Subex Idea corporate accounts, but her did not even replied to mails and gave fake commitments by replying the SMS (Gupta Ashish <gupta.[protected]@idea.adityabirla.com>, [protected])

13) I was also constanty following up with syed from Idea Nodel office to give the reason for MNP rejection as Airtel faild to provide the same. I got to know that a wrong MNP code was submitted by Airtel MNP dept, due to which Idea has rejected the request.
14) On 30 May 2011, I again went oto Mahadevpura Airtel shop and asked for an update from Joy, she said that she has forwared a correct MNP code to the Airtel Sales/MNP team but they entered the wrong code in their system. She also made me read the email and check the code that she sent, it was correct.
15) On 01/06/11 I got this account no, from Joy (Person at mahadevpura Airtel showroom) [protected].
17) Anil from Appelette office also confirmed that now everything is fine, and in another 7 days MNP will happen.
16) But when I called up Airtel MNP helpline, Customer executive said that this is just an account thats created in your name, there is no mibile no. associated to it. Even MNP tracker can no list my mobile no. So till now there is no Update on MNP.


I have all the emails and SMS backups exchanged between Airtel, Idea and TRAI.

Do let me know if anything else is required.


Regards,

Sunay
[protected]
[protected]
[protected]@gmail.com

My mobile number is [protected]
I applied for porting of my airtel number to vodafone on the 10 August 2012 with the unique porting ID being AA571744
I have not received any response from either of the carriers regarding the MNP till date neither did my number port to vodafone

hi i my name is manikandan & my airtel sim card no. [protected] had been broken by my 3 yrs old child.plz help me for the same number as i was using it for last 12years.plz tell me how can i get the same no. sim card.contact me on my no.[protected]

Airtel — sim corrupt

why do these air tel sims are getting cheated to the customers it is coming as insert sim which is newely brought and used for one month

To
The Bharti Airtel, CEO,
New Delhi.

Sub:- Comment for damaged Airtel Sim-Card
Dear Sir,
Sudden, unfortunately I lost my sim card which I had no.[protected] in your telecommunication services a last week.
I told in yours care-person customer centres reason of that they replied as same answered to me that it'll be get as re-register through by Airtel Service Telecom-Centre. But, still I am not getting any information about that damaged sim-card.

So, these are the small matters I suffering, now a days and I hope you would be accept my prayer cited complaint as above.

Thanking You.
Name of the Complainer: Mr. Nilmani Jamatia
State:- TripuraCaptal:- AgartalaPin:- 799001

I have got response after Seventeen days from the date of complaints, thanks a lot!

Sir i have loss my life time of 999 plan sim card i want get new with same number What is processor for it?
please let me know what to do

Regards
Raju

i have los my sim card

my airtel no: is [protected] . due to PUK block i took areplacement SIM and i lost the same today at 4pm. it is noticed that somebody is misusing itfrom 5pm today. I request to bar this no: ([protected]) immediately.

faithfully
KARMACHANDRAN

Sir i have loss my life time of Student pack plan sim card i want get new with same number What is processor for it?
please let me know what to do

Regards
Mubarak Hussain

AirTel — loss of simcard

sir/madam

I am having an airtel connection bearing number [protected] which is a prepaid lifetime connection. I have lost the simcard of this connection when the phone was given for repair. the number is registered in the name of my husband V.K.Krishna Kumar, resident of B-7/33(GF), Sector-15, Rohini, Delhi-110085 (now changed to 110089). I would be very grateful if the simcard is blocked so that no one else can make use of it and i would also like to know the procedure as to obtain a new sim card for the same number. i shall be grateful if you would let me know at the earliest.

with regards
usha krishnakumar
W/o Krishna Kumar

Airtel — lifetime sim lost

Dear sir
I have been transferred from Jharsuguda to New Delhi.
I lost my airtel orissa sim [protected].
Please cancel this number and reply iimmediately.
please send your contact number also.
Thanks.
Your's Faithfully
Rajiv Prasad Verma
mobile-[protected]

Dear Sir

Please lock my mobile sim no i.e.[protected]

To,
The Manager
Airtel Ltd

Sir,
My father (Mr.Baby Oommen) has lost his mobile No. [protected], Sim Card No.[protected] while travelling in an autorickshaw on 23/07/08. He has lodged a complaint with Kalyan Main Police Station vide Complaint No. 9226/08 dated 23/07/08. He has also met Mr. Niket, CRO at your Dombivili Office and requested him to cancel Sim card no. immediately.
Kindly cancel the Sim card immediately in order to avoid misuse by anyone. He wont be responsible for any call made on this mobile from 23/07/08 at 1230 hrs IST.

Thanking you

John Oommen

I had an airtel sim card. When i lost the mobile phone, i lost the sim card as well. i informed airtel that the mobile had been lost and therefore the sim needs to be deactivated. after 3 months i received a lawyers notice stating that i need to pay the service charges for all these months, though i have not received a replacement nor utilised any of their services. is there anyone who can guide me as to what action is required on my part ?

respected sir/madam,
My father Capt. T.Raju has lost his mobile at thiruvananthapuram railway station. His no. is [protected]. The balance in his sim is around Rs.1000/- .Kindly block the sim card.
Thanking you,
Your`s sincerely,
Dr. Pratibha Raju

Sir,


The no. [protected] has lost from the preet vihar area around 4pm. The no. was on the name of Aashish Anurag. Kindly block tha no. for the purpose of safety.

Sir,


My sim card has been stolen around 4 pm from preet vihar area. Kindly block that sim. The sim is on the name of Aashish Anurag.

sir
i had lost my mobile
which had lifetime airtel prepaid sim
no. is [protected]
so kindly stop the service of above no. as soon as possible
FROM-roshan singh
D-1 ;kamla nagar
AGRA-282004

Respected Sir,

I lost my Airtel Sim No. [protected], 25days back in Jaipur. I called at my sim no# but it is switched off.I want to stop the service on that no# & block my sim immediately.

So Please block my sim Number urgently

The details are shown below:

VIJAY SINGH SINSINWAR
SON OF- BACHU SINGH
ADD:-VILL.KAKADA PO-BEDHAM TEH.
DEEG.BHARATPUR.

sir i lost my sim card how can i get it

i have been gettin cricket updates from 555630 & AX- Airtel.my number is[protected] i want to unsubscribe it plz its too irritating

dear sir
please block mu airtel mobile no.[protected] and please ensure no calls permitted by the sim card in use. please confirm at my mail id [protected]@yahoo.co.in.

thanks

I, Ramchandra Nayak have lost mobile phone ( Ph. no. was [protected]) during train journey on 12.11.2010 . The said semcard was perches-ed from reliance mart located at Motikhavadi, Dist Jamnagar, Gujarat.

Kindly lock my connection immediatly your kind co-operation in this regards is highly solicated.

Airtel - I have lost my mobile phone with airtel number [protected] at Vijayawada Fish Market on[protected] around 0630 hours where some unknown culprits have committed theft from my shirt pocket, modle is N8 which was purchased in Jan 2011 at Hyderabad. Please block this number fot today and I will get the same number on[protected]. Thanks.
Akberali.

sir,i've lost my mobile in which i was using airtel sim no [protected] three days back.but someone is using that no i'm anxious that it can be use for wrong purpose.it is my humble request that plz guide me how my no can be block for further misuse.my next contact no is [protected] plz guide and do the needful will be thankful to you.

sir,
this is to bring in your kind notice that i Gaurav Tripathi resident of 289/2, motinagar near dav college lucknow
Lost My Airtel Sim card &quot;[protected]&quot; in a party at rajajipuram along with my nokia cell phone so i want to recover my sim card as it was a old number of mine since last 6 years..

Me totally agree with the complaint...forceful deduction of money from my prepaid number has really turned a fun for those ...i gz...now i am losing rs 10 for every 10 days ...when i call up to enquire they end up saying u hav subscribd to airtel talkies...i dont know is that a gene or something that plays with ma num...huh...