Airtel Complaints & Reviews

WorldCup Videos
AIRTEL is STEALING my Money by me the following MESSAGE :
''You have been renewed for WorldCupVideosatRs5 subscription service from Airtel.You have been charged Rs. 3.latest games http://gclub.in browsing @ 30p/20kb
FROM :AD-54321"
PLEASE.....AIRTEL STOP IT.
PLEASE STOP this service.
AirTel ab itna PAISA bhi mat kaato.

I have recived the airtel SIM No[protected] H1
aginest my old SIM and the mobile no is [protected] . Bhubaneswar costumer Care Centre(Airtel) located at Janpath nagar not able to acive the SIM after reminder of several times . Today also i have visited the center and they told me with in a hour it will be activated. But yet it is not activated.I realy dissartisfied with the costumer care centre are located at janapath nagar,Bhubaneswar.And requst to active immidate.
Thanking You
Prashanta Kumar Swain

----- Original Message -----
From: rajneesh madhok
To: [protected]@in.airtel.com ; manjeetkaur.[protected]@yahoo.in
Sent: Wednesday, May 25, 2011 5:35 PM
Subject: Harassment by Airtel; Numerous times submitted verification documents, No need to get Airtel Connection Activated.


To SPEED POST May 25, 2011

1. Mr. Sunil Bharti Mittal,

Chief Executive Officer,

Bharti Airtel Limited
(A Bharti Enterprise)
Bharti Crescent,
1, Nelson Mandela Road,
Vasant Kunj, Phase II,
New Delhi – 110 070, India
Tel. No. : +[protected], +[protected]
Fax No. : +[protected]



2. Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com



Sub: HARASSMENT BY AIRTEL TO CONUMER NO.[protected]
NUMEROUS TIMES SUBMITTED DOCUMENTS THAT MY POSTAL ADDRESS IS DEPARTEMENT OF POSTS AS POSTAL ASSISTANT OF HOSHIARPUR AND PRESENTLY WORKING AT BANGA ROAD, PHAGWARA POST OFFICE.

Sir,

I, Mrs. Manjit Kaur, Govt. Post office, Banga Road, Near Police Station, Phagwara-144401 (Pb) had corporate Connection No.[protected]. The said connection had been purchased from the agent on door to door visit. As per the agent’s requirement I furnished all the required documents as per the guidelines of Airtel. As per my purchase in Nov 2010 the said connection got activated in the end of Nov 2010. Then the tale of harassment within a week started. I was told to submit the Verification documents once again. Which I submitted as per customer care executive directions to the Hargobind Nagar, Phagwara’s Airtel Gallery. The said documents furnished. But my connection could not be activated. On continuous harassment by not getting the connection activated I keep on waiting but again the verification had been done by the person from Jalandhar. When I talked to the Customer Care at Airtel I was told that this number has been disconnected, so I had been debarred to receive and make calls from that number within seven days of activation. Again I visited the office of Airtel at Hargobind Nagar and talked to the customer care through the representative of that office that said number has not been activated since long so get it disconnected permanently. The Customer Care Executive directed the concerned official to send the Request.

On 18th Jan 2011 the request for Permanent Disconnection was sent by Airtel Gallery of Hargobind Nagar, Phagwara. Due to the harassment and continuous problem I made several SMS to permanently disconnect my number.

I regret to inform you that due to continuous harassment I got connection of from IDEA No.[protected]. With continuous harassment when I shifted to IDEA the Airtel activated my number though I had given request to Disconnect permanently.

Now Airtel is demanding the charges from me and keep on sending Bill and I received the said Bill, when I am not availing the said connection then the bill raised by the company is WRONG.

It is requested to waive the bill immediate affect and kindly permanently close my account for God sake. When the company has not restored the number after my so many requests then why now I am being harassed to pay the Wrongly raised bills.

Now I have in my possession two Mobile connection Nos.[protected] and[protected] and both are in working conditions so kindly don’t harass me unnecessarily by sending wrongly raised bills.

Thanking you,

Yours Sincerely,



(Mrs. Manjit Kaur)

GOVT. POST OFFICE,

BANGA ROAD, NEAR POLICE STATION,

PHAGWARA-144401 (PB)

MOBILE:[protected] ;[protected]



Airtel No:[protected]NOT REQUIRED, FOR GOD SAKE DON’T HARASS)

RELATIONSHIP NO: [protected]

WRONGLY RAISED BILL NO:[protected]

BILL DATE: 13 MARCH 2011



Through : Rajneesh Madhok,

B-xxx/63, Nehru Nagar,

St. No. 2, Railway Road,

Phagwara-144401 (Pb)

Ph:[protected]O), 268210 (R),[protected]

Tele-fax:[protected], E-mail: [protected]@bsnl.in; [protected]@yahoo.com

Dear Airtel Management,

Myself is Mr. K Nagaraj Adiga, who is having an airtel broadband connection ([protected]) Since last One Month I am trying to Lock my landline to restrict all out going calls, but it is not happening. I have tried all the proceedure told by your customer care executives , but it is not working . I have also asked for the assistance of your local executive, which they told they are not coming to our place to help us.

I am fed up of your services, I 3 offices, one at UDUPI, another at Bangalore, I have taken airtel BB for Bangalore office also[protected]. But I wont do this mistake for UDUPI, I will go for some other service provider.

Now kindly tell me how many months/ days/ hours it will take to solve my problem?

AIRTEL broadband bill is not appropriate.

I have a 2MBPS broadband connection with number 42040019 , with Rs 1000 rental.
This is an attempt to let you know the issues that we are facing in customer care.
On march , the internet didn’t’ work for half a month, I raised a complained and followed up for straight 10 days .
The complaint I logged, is closed the next day, without fixing the issue. I went to Indiranagar office next day to reopen it, which they promised me have reopened.

I followed up that complained for next 10 days.

Now when in April I got the bill for full month, however internet didn’t worked from half a month in march, I raised a complained for prorated bill generation, and only Rs 90 is deducted, as they say the system shows the complained is resolved in 2 days.

This is gross cheating from airtel part or indiranagar sub branch is cheating there superior. In any case customer is at loss, along with airtel.
The complaint numbers are 46109130.( 9 th May) and 44941022

.

Respected Sir/Mam,

I have taken a sim card of airtel and my number is
[protected]


still it shows me CHECK OPERATOR SERVICE...
pls advice me what to do

kindly do the needful...because it is necessary for me have this connection live...
pls help me.

Rishi dixit

dear sir

last year i.e. on 14th November,2010, i was using GPRS services on my mobile phone and while checking reservation status on www.indianrail.gov.in (hardly a page of 100-200Kb) i was charged over 60 rupees. When i registered repeated complaints, i was told by the officials that it was being charged for the net surfing only and denied refund of the above mentioned amount. Later after some days i received a message that my subscription of Internet(costing about Rs.60) is about to end. Then i realised that the money which was deducted from my account in november was this amount of which i was unaware and not told about.

Recently today (25th May 2011) i received a message wishing me thanks for subscribing to Airtel TV pack and Rs.75 were deducted from my account without confirming the activation. When i called airtel complaint toll free no. 198 then they told me as i was on roaming thus they cannot entertain my request. They further asked me to call on a certain number in bihar to get my solution(on which i was to be charged at Rs.1.50/min to tell them their fault). Let mention that currently i have Rs. 0.86 left in my account and thus unable to call on this number.

My situations are:
1) in first situation i had not activated the internet connection but charged for it, in place of the charging it on per kb basis.
2) No request for activating the Internet TV was given but it was activated.
3) Why a person in need of help is directed to a phone number that charges his pockets for telling the fault of the operators

I would like the Consumer forum to help me and get me my balance refunded.
I will be highly obliged

Aman Srivastava
cell no. +91 [protected]
Patna

my customer id is [protected] i have problem with airtel dth set top box from 10.05.2011. regular complaints have been made and tll today 26.05.2011. They are also asking for 350 rs to be submitted to change my set top box. everyday there customer executive is saying that your problem will be resolved today but till now nothing has been done when we ask for the no. of higher officials they are telling it's against the policy. my mobile no. is [protected]

Hi,
Im a Airtel Mobile subscriber for the past 6 years. Recently I got a 3G activation done by airtel when i Just called for enquiry, They pushed me into getting a 100 Rs plan for 100 MB, I'm using GPRS for the past 3 years and my usage have never crossed 100 MB, I was using it for a while and got to know from my friends that the the 3g Billing is not structured and asked me stop using 3G from airtel to avoid any trouble. Within three days of getting alerted by my friends, I get a SMS from airtel saying that my usage has exceeded the limit and my current usage is for Rs 6637, I was shocked and called Airtel CC right away. When enquired about the same the agent on call told me that my usage as on that date is 229 MB and I would not be getting bill about 6000+, and the alert I received was without discounts and my bill would be close to[protected], I got shocked and asked her to disable the 3G service right away, and she did the same. Now I get a bill from airtel on 9th of June saying that I have to make a payment of whopping Rs 7882. It said the bill that total usage time is 80 mins, when I called CC they said that its for the usage of 510 MB, (Which is untrue and ridiculous). Now i sure that i could not use it for 512 meg in 8 days approx. This is insane that Airtel is trying to make joke out of their users. I have decided not to pay this bill, and when calling CC with respect to this problem all they do is say that they will transfer my call to Billing dept, which never happened, Once I waited even for 45 mins to get to and person from billing which is insane I lost my trust in airtel and They are one foolish company who think they can play with people's money initiating a new service.

If airtel if going to disconnect my number or gonna harass me for payment, I would ensure that I take it to the top. And also going write and article about the same issue in India Today.

I had requested for change of package on sunday 22nd may 2011. I changed my package to "A la carta pack" using airtel dth website. After request submission I got message it will be changed within 24 hours, but it was not changed. So I called customer care and they told me they will change it. The service request number was 8259339. Next day I got SMS that my issue has been fixed. I checked and I found only free to Air channels are visible ( ie DD channels). I called again customer care and told them I don't see any of the channel I selected in "A la carta pack" they told me they can't solve my problem and directed me to send an email about the issue to [protected]@airtel.in.

I sent email three emails in two days but there was no response. I'm getting blank calls from [protected] which I pick up and no one speaks.

Today 25th May 2011, time 1:30 PM and still i have not received any message or call to resolve the issue.

Please try to resolve my problem.

Sir/Madam,

With great regret I inform you that my Airtel Phone No.[protected] is not working and call forwarding (cross-connection) is activated in my phone number for the last few days (from 05/05/2011). Even after repeated complaints/reminders, nothing has been done so far to rectify the faulty connection. There is "NO Dial Tone" also "NO response from your 'Customer Care Help Line while I call from my other telephone',. Giving complaints Nos. and Serevice Request numbers/Date details :

16.05.11 –[protected]Complaint No.)
17.05.11 – 46440602
19.05.11- 46440602
21.05.11 - [protected]Service Request No. at 11.18 a.m.)
21.05.11 - [protected]Service Request No. at 1.13 p.m)
25.05.11- [protected]service Request No. at 10.32 a.m.)

I request you to please take it seriously and resolve it as earliest possible and Don't stretch this matter further.

.

Warm Regards

Sudhir Kumar
[protected]
[protected],[protected]

Dear Sir,
My mob no is [protected].I had recharge the same on 24/05/2011 at 07:51 PM and got a talktime of Rs 87/-(total 87+04=91/-,Rs 4 was previous bal) vide Trans ID[protected].At 0800PM when i send one sms of Rs 3/- my balance was Rs 58/- only.This not first time,Airtel is doing this type of business with me science last 2/3 months.198/121(compl cell /cus care) are another bogas dept of Airtel.They will simply tell"sir,technical up-gradation is going on, pl call later" or your call will cut in between after listening you some EVR instruction for 5/6 minutes.This my advice to all INDIANS pl d'nt take connection of Airtel,your mental peace wil be disturb.

Hi

I am writing this mail in a capacity of a customer and I held high regards for Airtel prior to the experience I had since I have applied for a Broadband connection on 19th May 2011.
I have filled the form for broadband connection on 19th May 2011. And i was promised that the connection would be installed by 21st i.e. Saturday but no one came for installation.
I was in constant touch with your sales person Mr. Piyush Saxena whose email id is piyush1.[protected]@airtel.in and his mobile number is [protected]. He committed to me that the connection would be installed by Saturday i.e. 21st May 2011. But nothing happened on that day.
I gave him a call on Sunday morning i.e. 22nd May 2011 and he assured me that the connection would be installed by Sunday evening. In afternoon 2 guys from Airtel came and did the wiring for the connection and confirmed that the engineer would be coming to install the switch but no one came.

Next day i.e. Monday Mr. Piyush said that there were some technical issues that’s why my request cannot be forwarded so he will get the installation done by evening 5 pm. But to no surprise nothing happened and after that Mr. Piyush has stopped responding to my calls and messages. He has not reverted to me on this till now.
I have kept all the messages from Mr. Piyush for reference for further action.
Today i.e. 24th May 2011 I got a call in the morning at 11:14 am from landline number: - [protected] and I was told that engineer will be coming to install the connection and Rs 1500 is to be paid to the engineer towards Wi Fi modem. But again to no surprise no one came.
Today at 8 pm i called up your customer care at number [protected] the call was received by Mr. Joy he apologized for the inconvenience and confirmed that the connection will be installed by tomorrow i.e. 25th May 2011. But my call got dropped so I was not able to speak to him.

I have again called up your customer care and this time Mr. Aditya answered the call and he confirmed that my DUE TO TECHNICAL DIFFUCULTIES my connection will be installed latest by 29th May 2011 again my call was dropped.
On again calling this time it was Mr. Adnan he was very smart as he didn’t have answer to my query so he said OUR SYSTEM ARE UNDER UPGRADATION SO HE CANT CHECK ANYTHING SO CALL AFTER 1 hour.

I again tried your customer care this time it was Mr. Mayank he was so irritated by my complaint that he warned me in threatning way stating that i will disconnect your call if you keep complaining and he said that due to TECHNICAL DIFFICULTIES IN DP YOUR CONNECTION WILL NOT BE INSTALLED AND WE WILL RETURN YOUR MONEY IN 21 DAYS. Then the call was transferred to Mr. Sanjeev he repeated the same thing.

I just want to know that is this the customer service AIRTEL is providing to his customers. 5 People giving me 5 different versions.

Why i have to chase people to get my thing done. THIS IS HIGHLY UNPROFFESSIONAL ATTITUDE. Its not the matter of 500 Rs. but its the matter of mis commitment. I have all the messages with me which states that “Thank you for choosing Airtel Broadband. Your Request is being processed and we will revert to you in 48hrs post ascertaining the TECHNICAL Feasibility. “And I get a message after that to keep the all the documents ready for your sales guy.

I would require a Solution to this ASAP.

Regards

Vishal Singh
[protected]

My mobile no is 9oo4802845 with a prepaid connection. I have never ever told Airtel to activate sms alert from [protected] "Dictionary on mobile service". But Airtel itself started the service without my permission and deducts money for my prepaid balance.
Airtel "MUST" ask first to start the service as well as to keep the provision to "unscribe the service" if not required. This is a kind of LOOT from Airtel. This should be stopped immediately.
Please stop this soon and add the deducted amount back into my balance.

I HAVE RECHARGED WORTH OF RS.200/- TOWARDS ADD HD CHANNELS ON 16.04.2011. I HAVE REQUESTED TO THE SAME ON 20.04.2011 BY MY REGD. PHONE NO.[protected] AND I GOT COMPLAINT NO. IMMEDIATELY I HAVE RECEIVED A SMS STATING THAT WITH IN 72 HOURS A TECHNICIAN FROM THE COMPANY WILL COME AND ALIGN THE DISH FOR ADDING HD CHANNELS. I GOT DTH HD RECEIVER AND I AM WATCHING THE NATIONAL GEOGRAPHIC CHANNEL HD BEFORE I MADE REQUEST. I MADE SEVERAL CALLS TO THE TOLL FREE NO AND I MADE REQUEST TO ADD HD CHANNELS. BUT NO ACTION HAS BEEN TAKEN.
RECENTLY, ON MAY 10 I MADE COMPLAINT THROUGH THIS CONSUMER FORUM. AFTER, THAT I USED TO RECEIVE CALLS FROM THE HEAD QTRS OF THE COMPANY (DELHI) STATING THAT THEY ARE SENDING A TECHNICIAN TO SOLVE THE PROBLEM. BUT NO TECHNICIAN HAS NOT COME TILL NOW.
THE STAFF OF THE HEAD QTRS OF THE COMPANY IS TAKING MUCH CARE ABOUT PURSUING THE PROBLEM AT DELHI LEVEL. BUT, HERE THE LOCAL STAFF OF THE COMPANY I.E. AREA MANAGER AND OTHER STAFF WHO ARE WORKING IN VISAKHAPATNAM ARE USE LESS FELLOWS AND THEY ARE SIMPLY TAKING THE MONEY FROM THE COMPANY WITHOUT WORKING. I CAME TO KNOW THROUGH MY FRIENDS THE PROBLEM WILL BE SOLVED BY GIVING BRIBE TO THE TECHNICIANS.
NOW, I BELIEVE WITHOUT GIVING BRIBE AREA MANAGER & OTHER STAFF DO NOT WANT TO ATTEND THE PROBLEM.
HOWEVER, KINDLY ARRANGE TO ADD THE HD CHANNELS IMMEDIATELY, OTHERWISE BY RTI SUPPORT I WOULD LIKE TO TAKE THE INFORMATION FROM THE COMPANY THE TOTAL CALLS I MADE TO SORT OUT THE PROBLEM AND I RECEIVED THE CALLS FROM THE COMPANY BY SAYING USELESS ASSUANCE AND WASTING OF MY TIME. I HAVE LOST MORE THAN ONE MONTH TO VIEW THE HD CHANNELS AND I AM GETTING MENTAL SUFFER FOR THIS. I WANT TO KNOW THE CONCERNED STAFF WHO IS RESPONSIBLE TO SORT OUT THE PROBLEM AND YOU MAY BE INFORMED WHAT ACTION HAS TO BE TAKEN BY THEM.

NVSRG JAGANNADH
ADDRESS
DR. NO.MIG-1-101, SIMHAPURI HOUSING COLONY, RAMALAYAM DOWN,
NEAR VEPAGUNTA, VISAKHAPATNAM 530047.

Hi,

I am facing issues with airtel customer care executives often, they don't respond to your queries properly, worse thing they do is put your call on hold and simply disconnect after some time. This has happened to me not once or twice. This is how they behave if you call to Airtel customer care from Bangalore atleast. They record your call for "quality monitoring pupose", I doubt is there someone reviewing these calls.

I called up Airtel Customer Care twice on 24/5/2011, both the times they put my call on hold for 5 mins or so and hung up after some time (for this they are charging 50 ps per min). My complaint was regarding the GPRS plan. I am using 98 rupees plan which has one month GPRS connectivity with 2GB download (I know that some prepaid customers are getting the same plan for 65 rupees or so). My Rs 98 GPRS plan got expired on 23/05/2011 it didn't renew itself because there was no sufficient balance. So I thought of recharging next morning.But I got a bad surprise next morning - a message from Airtel telling you have subscribed for rs 19 GPRS plan for 3 days and it will be autorenewed. That was utter nonsense, how can they activate this plan by there own without consulting me.. I called cutomer care for this reason and the treatment I got from customer care was horrible..

I even thought of cancelling the connection, but I know my friend who is struggling to get the number portability done.

Please provide a soution for my problem and compensate my loses.

Regards,

Nath

Dear Sir/Madam,

Again I have been seen that after 98 internet recharge, internet suffering (via mobile office) charges deducted from my prepaid balance. I am requesting to you credit my balance, which was deducted from last 3 month.

Regards,
Pramod Mehta


[protected][protected][protected][protected][protected]------
[protected]Original Message[protected]
From: Pramod.[protected]@Securetogether.com
To: [protected]@in.airtel.com
Cc:
Sent: 13/04/2011 12:27:05
Subject: FW: Complain_[protected]

In addition my below mail please send last 12 month deduction amount from my
account.



Regards,

Pramod Mehta



From:Pramod Kumar Mehta
Sent: Wednesday, April 13, 2011 11:00 AM
To: '[protected]@in.airtel.com'
Subject: Complain_[protected]



It is seen that you are deducting balance for value added services although I
have DND serviceand not subscribe any service.

Activated services are below:

From long time service of tadkalive, World cup cricket and Videshitashen 57775
facilities started without any request & deduction of Rs.30-40 per month is
running I don't want it to continue.
News alert is automatically started from last months; no action is taken by
customer care team.



I am requesting to you for credit my balance deducted in last 12 months,
otherwise I will go to consumer forum.



Regards

Pramod Kumar Mehta

[protected]

My Airtel mobile No. is [protected], i have been facing the problem of no network at home since 15th May 11. i have given the complaint on 16th on airtel customer care and they did not provide a compalaint number to me and on 21st May 11, after repetitive calls they gave me a complaint No. [protected] and then on 23rd May 11, i received a message from airtel stating my complaint is resolved although they did not resolve it nor they have communicated with me.
when i again called up they are saying that there is a problem with the handset although i have the network in all other areas. (I have 4 airtel numbers at home and none of them are working at home)
Further, i get the network in my building compound but no network on any of the floors of my building even on the 1st floor although till 15th May 11, the network was very good but iam facing the problem now.
Also, on many occasions customer care executive had disconnected my call (3-4 times) when asked about my status.

Please help me in this regard

sir/ma'am,
i have a airtel digital tv connection since last 10 days i m facing the problem of "no signal" and have comlained on their toll free help line number but no action has been taken i've complained them more than 5 times but daily they ask me for 24 hrs time but no enggineer comes on asking them they lodge a fresh complain keeping the previous complain unattended plzz look into the matter.

Hello,

My AIRTEL number is [protected]. I get many SMS from 54321. I want to unsubscribe for that. I do not want to receive any message from that.

Please take an action upon this compaint as soon as possible.

Thanks