Airtel Complaints & Reviews

Fw: NON TRANSPARENT ACCOUNTING SYSTEM: CUSTOMER ID [protected]


Ms. Rashmi,

1. The statements you have sent to me are in respect of only the second connection. The charges of Rs. 500 on account of "Service Charge for replacing STB" are unjustified and uncalled for. The settop box has been provided by you and you are responmsible for its proper functioning. Only if it has been dropped or tampered with by us you can charge us for Service Charge.

Please, therefore, arrange to afford credit for the same without further delay.
Repleacement of a defective STB sourced and supplied by you within one year of its supply can not be charged to the customer.

2. You have not forwarded the details of the first connection where i paid Rs. 4000 in August 2010.

3. You are also silent about the reasons for inordinate delay in reponding to my emails and numerous calls to various call centres of Airtel.

4. You have also not mentioned reasons foer sending incomeptent unskilled people to reorient the antenna.

5. There is no mention of the reasons for adding a channel after 14 days of request and why the customer had to waste 10s of hours of his valuable time for getting just just channel added to the services.

6.
The address mentioned on the statement is as under:
Mr Pk Gupta
6043/2 SAMIRI
Mumbai

Where as the correct address mentioned by me while acquiring the connection in Sept 2009 was:

B K Gupta, 604-B2, Samriddhi, Near VVF Ltd.
Sion East Mumbai-400022
[protected], [protected]


7. Does one need say anything else about the efficiency of your people manning the systems?


8. It needs to be explained why a customer had to go through the ordeal of three weeks to get as simple a thing as statement of account of his two connections?

9. Even after so much wastage of time, I have been provided with only one statement about the secondary connection. The statement about the primary connection is yet to be provided by you.

10. Who were the people in your Customer Response (email deptt who were sleeping over the emails sent by me for solong and what actuiioon has been taken against them. did they repons to any email at all during the periond beginning 4th may 2011 till 18th May 2011.

11. Why did the Food Food channel again go off the air from my STB on 18th May 2011? who goofed up the matter. i had to spend two days and many hours tin talking to your help centre people to get it back. every time I talked to them they gave a different response.

On 18th May 2011, from 8.40 pm till 10 pm, I contacted your help centre [protected] so many times:
Rahul disconnected midway without giving solution
Anshu said there were techniccal reasons for FOODFOOD not being telecast presently and it was for all viewers.
She asked me to send HR message to 54325. I did that nothiing happened.

9.15 pm I talked with Abhishek (Interaction ID[protected] Kanhaiya Kumar(Hindi) and Anshu. One of them told me to contact Airtel's Customer Relations Centre at Vasai, Mumbai. When I asked for their tele. number they replied that they did not have the number and you have to go personally there.

On my mobile I received a message contact [protected]@12149. When I asked the Help centre people how do I contact them they said "you dial this number through your Airtel number". Is it obligatory for subscribers of Airtel Digital to take Airtel mobile connection as well?

9.42 Mukesh picked up the line and asked me to wait for 30 minutes to restore the channel. He was one person who was polite and couteous of the lot mentioned above.

The Food Food channel was not restored that night.

On 19th may, 2011
At 6.405 am I again contacted the Call Centre. Rishu picked up the call. She said STB ID was not found on their system. gave complaint number 8102874.

At 2.50 pm Neha from Airtel called and said that STB ID was not matching. I asked her that if this was the case how was the channel live for last four days. She advised that airtel was giving a free demo of the chnannel for 5 days.

At 3.10 my wife dialled helpcentre again. One Taufiq picked up the call. aagin told us to SMS HR to 54325. Nothing happened.

At 4.30 pm my wife again called the helpcentre and then the channel was restored.

Does a customer have to go through so many motions to get a service with so many hassles.

I have wasted so much of my time in putting this in writing because I feel that if this sort of ordeal has to be gone through by a literate metro customer at thte hands of Airtel staff what will be the case in rspect of ordinary customers?

12. I am forwarding a copy of this letter to your CEO Mr. Ajai Puri so that he wakes up the slumbering work force being presided over by him.

I feel that what I suffered was not a one off case, it must be happening to a large number of your customers. please set your hous in order in order togrow your business by improving customer service and technical support.


BAL KRISHNA GUPTA
[protected]@gmail.com
+[protected]

604-B2, Samriddhi, Near VVF Ltd.Sion East, Mumbai[protected], [protected]


Dear Mr. Gupta,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding account information.

We sincerely regret for the delay in responding to your mail and
inconvenience caused to you.

We would like to inform you that as per our telephonic conversation with
you on mobile number [protected] dated: 20th May 2011, kindly find the
attached monthly statement below.

It is our privilege to have you as our valued customer and we look forward
to a long and fruitful association with you.

Regards,
Rashmi Verma
airtel digital TV


(See attached file: All Monthly statements.zip)










bal gupta To
<[protected]@gmail.c [protected]@airtel.in,
om> dthnodal.[protected]@airtel.in,
dthnodal.[protected]@airtel.in, Prasad
05/18/2011 12:52 Routray <[protected]@yahoo.com>
PM cc

Subject
Fwd: NON TRANSPARENT ACCOUNTING
SYSTEM: CUSTOMER ID [protected]
P Please do not print this e-mail
unless it is absolutely necessary P

It is a matter of regret that despite my repated efforts through telephone and email you have niot yet provided me the sdetailed statement of my accounts.

2. Does your customer service come to a halt after collecting annual subscription?

3. Yours is a very customer unfriendly company. Even emails sent to your senior people have not elicited any reply.

How inefficient can a leading telecom company of india, having
international presence become and what kind of image are you presenting to
your customers by remaining non communicative and unconcerned about
customers' queries?

Please pass this message on to Sh. Sunil Mittal s/o Late Sh. Sat Pal Mittal, MP owner of Airtel so that he can for himself judhge the inefficiency and non responsiveness of his officers and Customer Service
Department.

------
From: <bal.[protected]@sbi.co.in>
Date: Wed, May 4, 2011 at 5:27 PM
Subject: NON TRANSPARENT ACCOUNTING SYSTEM: CUSTOMER ID [protected]
To: [protected]@airtel.in
Cc: [protected]@gmail.com


Dear Sir,

MY AIRTEL DIGITAL TV ID NO [protected]

I have two TV connections.

1. On 02/05/2011, I received a message on my mobile No. [protected] reading
as under:

"Dear Customer, the validity of your Airtel digital TV ID [protected] will
expire in 2 days on 06 may.
Please recharge today to avoid disconnection."

2. I contacted your call centre at[protected] to know the reason for this
call because I had paid the following amounts as under:

1. 31.08.2010 Rs. 4000 being more than one year's subscription of Rs.
3640 (12+2 months) valid till 31.10.2011
2. 01.11.2010 Rs. 2000 being more than one year's subscription @
Rs.163/-pm. valid till 01.11.11.

3. Your call centre person mr. guilshan could not furnish any details of
the accounts. he said their systems were being upgraded. every time we call
the Call Centre this is the standard reply we get. On my request he asked
me to hold on to talk to his senior. I kept on holding for more than 5
minutes, but nobdoy came on line.

4. Therefore, I am writing to you. pleas egive me a complete statement of
both the accounts for my two connections.

5. as a matter of precaustion i have recharged my account with Rs. 1000.
but that is under protest as i am not clear how my subscription has ended
six months in advance.

6. I had requested for addition of channel no. 327 Food Food on[protected]
which has not been effected so far.

7. I shall expect point wise reply to all my queries which are genuine and
a cause of concern to me.

Yours faithfully,


Bal Krishna Gupta
AGM, First Floor
State Bank of India
Coporate Centre, Madame Cama road,
Mumbai-400021. Ph: [protected],[protected],[protected]F)




-
Bal Krishna Gupta
B. Tech. (IIT Kanpur)
[protected]

Dear Sir,

You have been unable to solve the issues memnetioned below despite my repeated calls to your helpcentre and emails.

I qoute below the efforts made by me to get it solved :

On 05.05.2010 an unskilled person named Mazid was sent for relocation of antenna to add Food Food Channel No327. He spent more than two hours but miserably failed to anything. He carried no idenity Card from Airtel.

One Amol, reportedly your vendor for relocation, at [protected] was contacted. he said he will send another "engineer" . Nobody has come so far.

8.05.2011 From 2.00 pm till 5.00 pm I contacted your helpline [protected] repeatedly to get the issu resolved.
There was no positive response. Helpline agents who attended the calls are: Mr. Rajesh, Ms. Alka and Ms. Karuna. They said that the system was being upgraeded so we cant access your complaint.

Ms Karuna told me that we are collecting the desired information and will come back to you. But they never returned the call.

At about 5.00 pm the response to clal centre changed to: SMS CALL to 54235. I sent an SMS which was acknowledged but nobody called.

I again sent an SMS on 9.05.11 to 54235. A person called after 4 hours listen to my issues and told me that he would call back. he never came back.

One of the agents gave me the number of Mr. K Rao Nodal Officer for Maharashtra[protected]. I tried this number many times but nobody picked up the same.

On 10.05.11
bal gupta to Prasad, Digitaltv

show details 4:04 PM (19 hours ago)

Mr Prasad,

The problems and issues still persist.

If you are unable to solve them, kindly pass on to the hgher ups.

After all, one needs to resolve the problems of a customer.

B K Gupta
Customer No. [protected]
Mob. no. +91 [protected]
email: [protected]@gmail.com
Res. Address:

604-B2, Samriddhi,
opp sion Fort, near VVF Ltd.Sion East, Mumbai-400022 land line:[protected]



On Mon, May 9, 2011 at 7:27 PM, Prasad Routray via LinkedIn <[protected]@linkedin.com> wrote:
LinkedIn

INMAIL: YOU HAVE A NEW MESSAGE

From: Prasad Routray

Date: May 9, 2011

Subject Re: non transparent accounting and bad customer serivce
Dear Mr.Gupta
Can u give ur contact details pls..

Or can u call on [protected].


bal gupta to Digitaltv, Prasad

show details 6:30 PM (17 hours ago)

How early is your earliest.
The problem has been pending since 30.04.2011.


On Thu, May 12, 2011 at 6:21 PM, <[protected]@in.airtel.com> wrote:
Dear Customer,


Thank you for writing to us at Airtel DTH Services.

We have received your email and we shall revert to you at the earliest.

Please note that this is a computer generated auto response.


Warm Regards,
Airtel Customer Care
www.airtel.in


-----Forwarded by Bal Gupta 2/LHO/SBI/SBG on 05/13/2011 11:24AM -----

To: [protected]@airtel.in
From: Bal Gupta 2/LHO/SBI/SBG
Date: 05/04/2011 05:27PM
Cc: [protected]@gmail.com
Subject: NON TRANSPARENT ACCOUNTING SYSTEM: CUSTOMER ID [protected]

Dear Sir,

MY AIRTEL DIGITAL TV ID NO [protected]

I have two TV connections.

1. On 02/05/2011, I received a message on my mobile No. [protected] reading as under:

"Dear Customer, the validity of your Airtel digital TV ID [protected] will expire in 2 days on 06 May.
Please recharge today to avoid disconnection."

2. I contacted your call centre at[protected] to know the reason for this call because I had paid the following amounts as under:

1. 31.08.2010 Rs. 4000 being more than one year's subscription of Rs. 3640 (12+2 months) valid till 31.10.2011
2. 01.11.2010 Rs. 2000 being more than one year's subscription @ Rs.163/-pm. valid till 01.11.11.

3. Your call centre person Mr. guilshan could not furnish any details of the accounts. he said their systems were being upgraded. every time we call the Call Centre this is the standard reply we get. On my request he asked me to hold on to talk to his senior. I kept on holding for more than 5 minutes, but nobdoy came on line.

4. Therefore, I am writing to you. pleas egive me a complete statement of both the accounts for my two connections.

5. as a matter of precaustion i have recharged my account with Rs. 1000. but that is under protest as i am not clear how my subscription has ended six months in advance.

6. I had requested for addition of channel no. 327 Food Food on[protected] which has not been effected so far.

7. I shall expect point wise reply to all my queries which are genuine and a cause of concern to me.


Bal Krishna Gupta AGM, First Floor State Bank of India

Coporate Centre, Madame Cama road,
Mumbai-400021. Ph: [protected],[protected],[protected]F)

Mr Sunil Mittal,
Are you really concerned for your customers?
Is there really someone who can seriously look towards our complaints still unresolved from last 12 days.
It was due to mistake from your end that my number has gone to the database of the connections to be disconnected.
Was that my fault??
There was problem in my IP TV Box since 18th May.Someone from your Airtel Team called and told me that he is coming to resolve the problem.
I waited for all day on saturday and sunday but no one came.
When I again called to your customer desk I discovered that my issue has been resolved and locked.
How your team can do this without even coming to my place?
I think his name was MR Kumar.
Then from 22nd I discoverd after coming back from office that my Internet too not working.I called your helpdesk and came to know that by mistake my number got disconnected because of mixing of Database by fault.
I was ill and willing to do a work from home and requested to the head of customer team Mr Abdullah that kindly reactivate my connection ASAP.
He told me that I will try my level best but may take a maximum time of commitment before 28th May.
I again called up and this time Mr Faizal told me that I am activating your connection ASAP.
Still till date by again talking to Mr Sujal my connection is not active.
What should I do sir?
Will you be able to continue such type of services been from my end?
I think its the most shmaeful and heartbreaking attitude from your end.
Connection is with the name of Manish Mishra and my home Landline number is [protected].
Is there any commitment from your end that my connection will be activated or not?
My payment of Bill day was today itself 31st May,2011.
But I am not paying bill till my connection been reactivated.
Also my billing cycle from your end was from 11th April and so on.
My connection got activated since 15th April so why should I pay the bill from 11th April?
Is it my duty to remind your team for generating my bill from the date when I started using your connection.
Plz reply ASAP.

Sir,
I have just port in into airtel services from reliance and now i am facing problems regarding balance deduction without any use.Previously Rs.6 were deducted for unknown services which was not activated by for which i got refund and now Re.1 + Re.1 getting deducted without any use if this is the service from ur side then i have port out from airtel after completion of 3 months.Even i could not getting the service from airtel customer care no. 121 and 198 whenever i call there for complaint IVR tape goes on after saying the sentence,"pls dial *123# for knowing your bal. thank you for calling airtel" and get disconnected.

Pls look at the matter and do the needful and refund the entire amt. Rs.2 back to my a/c.

Cell No. [protected]
RAJKUMAR CHOPRA

Thanks

I have taken a sim of Airtel , as per TRAI instruction I have submitted the re- verification documents 2 times,sitll mu sim is discinnected, Please help.. My No- [protected]

My airtel no [protected] is not yet activated, since yesterday they are telling it will be activated in 4 hours.

Dear Concerned

I had taken up an airtel broadband connection with the 1099 plan. I had already requested to surrender my a/c as I was going to be away for two months and had no interest in maintaining the connection till then. Just about a week later, I got a call from airtel itself that they have Rs. 250/- plan that provides 25 hrs of internet free for a month and this they were going to provide me free of cost for the next two months as I am a “Golden Customer” and they do not want to lose the a/c.
All this said and done, I started getting texts from airtel about a Rs. 540/- outstanding and a renewal of website builder in a few days that will again be charged Rs. 250/- (I had been told at the time of the activation that it’s a free service and will get deactivated the moment I get my plan cancelled to a lower value and that I need to take it up separately on payment later).
I had clearly mentioned at every step, even the confirmation call for the plan transfer that I am not going to pay even a penny in these two months and am ready to do whatever that takes and they responded in affirmative.
Now, If you cannot keep up to your commitments to your customers please stop advertising so.
I would just like to put it clearly that, I am not going to shell out a single penny for this problem created by your team and would like to clear my name out of it.


Regards
Shriti Mazumdar
Landline: [protected]

Hello,
I have an Airtel Prepaid connection. There is some "KingfisherGirls" subscription which has been activated on my mobile WITHOUT MY REQUEST. I have received messages on 19/05/11 and 29/05/11 regarding the deduction of 10 Rs (each time) for this unwanted service.

It is unethical to activate services when it was never asked for. Though it is a matter of small amount deduction but it speak volumes about the code of conduct practiced in Airtel. I feel cheated after this.

Hence, I would request you to take some serious action against Airtel so that my right as a customer are guarded.

Thanks in advance for you cooperation.

Regards,
Kumar Saket.

my prepaid sim is not working from last 2 months even 88 rs balance was there.we hv submitted new documents and all formalities but even then sim was not working ,my no.is[protected]

All my friends have airtel and have been cheated ( as I would call it). Airtel has started a new STRATEGY wherein they are forcefully subscribing its consumers to some random callertunes and charging Rs 30.

I think this is unethical and will soon make many consumers change their service for good.

Number: [protected]
Account Registered under : Uma Balu

This is regarding my problem with your company's policy of not allowing
your customers to exercise their freedom of choice of Operator. (MNP)

I have made THREE MNP Port-Out Requests as of today. All three have been rejected for absolutely Invalid / No Reason.

First Request:
Rejected because I accepted your "offer", which resulted in the cancellation.
Your Company takes extremely CHEAP methods of deception to keep your customer,
by giving them an offer, and telling them AFTER they accept the offer, that the port out request gets cancelled,
AND not even have the decency of activating the offer. VERY nice.
Rejected due to "Subsisting Contractual Obligations"

Second Request:
I made sure not to get fooled by your cheap methods again.
But AGAIN the port out request gets Rejected due to "Subsisting Contractual Obligations".
Neither your Customer Care, NOR your Nodal Officers were able to Explain why it got rejected.

THIRD Request:
Your Nodal Officer asked me to provide the UPC code prior to making the next request,
and PROMISED that it would NOT GET REJECTED FOR ANY REASON WHATSOEVER.
And on 30th May, 2011. I get the goddamn SMS from Vodafone AGAIN stating: Rejected due to "Subsisting Contractual Obligations"

You might, but I DO NOT have all the time in the world to Visit the Vodafone Store each time you Reject my Request.
I have no words to express my anger right now.

Yet, your company asks me WHY I WANT TO PORT OUT.


I WILL NOT go again to the Vodafone Store to make a FOURTH request, WHICH I am sure, you will reject ONCE AGAIN, I don't have time to waste.
I want the number to get ported quickly.

Hi,

I am Himanshu Soni, I have a broadband connection of Airtel, my airtel fixed line and broadband no. is [protected]. The service quality of airtel is very very bad.
After i took the connection have received the bill for two months without any issue, but after that dont know what has been changed, I had not received the bills for last two months i.e. April & May 2011, I had logged 4-5 complaints for the same to airtel support, few of the service request numbers are 47007806, 46759494, 46343002 etc. all of my complaints were closed without any confirmation from me.
The worst is they have discontinued my service becasue i have not made the payments of the last two month bills. I dont understand when i am logging complaints for billing issues how they can expect me to pay their bills. Instead of resolving my problems they have raised my pains by discontinuing my service.
I tried to reach a responsible person via airtel support as its the only options provided to customers but failed, they have lot of processes but for them only. they are not of any use to customers because they are not on the correct place.
I also tried to reach the nodel officer of my region, but he/she is busy always around the clock of work hours dont know with what!!!, looks like their is only one person who is receving lot of such cases like this....
rightnow i dont see any reason to continue my relation with airtel with this level of service quality... the support is denying me to activate my service because i have not paid the bill they dont see how many times i tried to reach them for the bills. i belive it takes only one day to send the bill but they fail to do that since last two months... and want their customers to suffer because to their loop holes in process...

What a poor quality of service :-)

That's airtel broadband.

Thanks,
Himanshu Soni
[protected]

Hi,
I have written a mail so manytime to airtel and attachment attached as a proof. now Airtel disrubing my personal life and my relatives also..

I have used airtel mobile postpaid connection more then one year and paid the bill INR 1000 every month, still they disconnect my servies. now they are mentally harssing me... bcoz i didnt paid my last bill around INR 1000 due to disconnect my number without any intimation after so manytime i called to customer care and mailed airtel but they didnt responed me....

one day some neeraj from recovery department called me and asked for the payment ...i simply maild him as below.

fromRajat Tyagi [email][protected]@gmail.com[/email]
[email][protected]@yahoo.com[/email],
[email][protected]@yahoo.co.in[/email]

dateMon, May 9, 2011 at 5:44 PM
subjectFwd: Acknowledgement Mail.
mailed-bygmail.com

hide details May 9


Hi Neeraj,

after that i awaited and for activation and write again a mail...but i didnt got any positive response form airtel also. after that airtel also expecting i also pay the bill...even noboday contact me after 24 hrs also...

first mailed i dropped dated on Date: [B]01/03/2011 03:12:04 pm[/B] and second one [B]02/03/2011 05:03:57 PM[/B]Thanks
Rajat Tyagi
- Show quoted text -


[protected]-Original Message[protected]------

Subject: Re: Acknowledgement Mail.
Date: 02/03/2011 05:03:57 PM
From: [email][protected]@gmail.com[/email]
To: [email][protected]@airtel.in;[protected]@in.airtel.com[/email]
Message body:

Still i didnt get any updated to disconnect my Number [protected]

Thanks
Rajat Tyagi

On 3/1/11, Rajat Tyagi wrote:
It's means upto 24 hrs ...my number wont be work....how can any wait
upto 24hrs..

So please to make, It's ASAP

please do needful

On 3/1/11, [email][protected]@airtel.in[/email] <[protected]@airtel.in> wrote:
Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email
from
you earlier.

We are currently resolving your query and would revert to you within in
24
Hours.

Warm Regards
Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: Re: Acknowledgement Mail.
>> Date: 01/03/2011 03:12:04 pm
>> From: [email][protected]@gmail.com[/email]
>> To: [email][protected]@airtel.in;[protected]@in.airtel.com[/email]
Message body:
Hi,

without any intimation, how the my number has been Disconnect.
Please activate ASAP, if airtel wont going to provide the me the
services, then ok!!!!!

alleast some one has to information before Deactivate my number
[protected]

Activate ASAP

Thanks
Rajat Tyagi


>> On 3/1/11, Rajat Tyagi wrote:
>> To: [email][protected]@airtelindia.com;[protected]@airtel.in[/email]
>> Message body:
>> as i have concerned today (28/02/11), Friday (25/02/11) and as well
>> atleast one week before that Airtel will going to provide me for Rs.
>> 99 Plan as specify below.
>>
>> just i got a SMS for 100 Local SMS free only.
>> i had discussion also that...ill get a message with in my mobile ASAP.
>> but till yet i didnt get it....
>> 200 Mins Local+ STD
>> 100 SMS Local+ STD
>>
>> so please I am requesting to you reply me on mail only... i dont want
>> to go any telephonic descussion once again
>>
>> if you are not able to provide as you had in discussion please
>> disconnect my number. i dont have any issue....
>>
>> again requesting to Airtel, dont go for any further telephonice
>> discussion. because you people say some else or doing something else.
>>
>> if you have any clarification please go throu the mail, else
>> DISCONNECT MY NUMBER BOTH [protected]/[protected]
>>
>> Thanks
>> Rajat Tyagi
>> [protected]
>>
>>> On 2/25/11, Rajat Tyagi wrote:
>>>> i think noboday dont know the process, how to read a mail..fo through
>>>>> my mail and see the mobile no below
>>>>>
>>>>>> I am using two no both are postpaid connection
>>>>>> [protected]
>>>>>> [protected]
>>>>>
>>>>> Thanks
>>>>> Rajat Tyagi
>>>>>
>>>>> =========
>>>>> On 2/25/11, [email][protected]@airtelindia.com[/email] <[protected]@airtelindia.com> wrote:
>>>>>> Dear Airtel Customer,
>>>>>>
>>>>>> We are unable to process your request as:
>>>>>>
>>>>>> 1. The Mobile Number is not mentioned in your email or
>>>>>> 2. The mobile number mentioned is not in the correct format. Please
>>>>>> mail
>>>>>> the
>>>>>> mobile number in the 10 digit format.E.g-XXXXXXXXXX.
>>>>>>
>>>>>> We request you to resend the mail with the Airtel Mobile Number
>>>>>> clearly
>>>>>> mentioned in the Subject line.
>>>>>>
>>>>>> Warm Regards
>>>>>> Airtel Customer Service
>>>>>>
>>>>>> This is an auto-generated response. Kindly do not reply on this mail.
>>>>>>
>>>>>>[protected]-Original Message[protected]------
>>>>>> Subject: Re: ACKNOWLEDGEMENT MAIL. [|BAL|[protected]|[protected]|]
>>>>>> Date: 25-FEB-11
>>>>>> From: [email][protected]@gmail.com[/email]
>>>>>> To: [email][protected]@airtelindia.com[/email]
>>>>>> Message body:
>>>>>> Hi,
>>>>>>
>>>>>> I am disappointed that why taking that kind of decision, bcoz i
>>>>>> already port out my no. but airtel customer care called me and
>>>>>> request
>>>>>> to stay as Airtel Faimly member as usual. they will activate the same
>>>>>> services. but still they didnt
>>>>>> plan as below
>>>>>> Plan 99
>>>>>> 100 Local
>>>>>> 100 STD
>>>>>> 200 Local+STD SMS free.
>>>>>>
>>>>>> so that why i am taking a decision to disconnect the no or. i[censored] dont
>>>>>> want please activite the above services on both the numbers . if
>>>>>> creating a any issue in porting.
>>>>>>
>>>>>> I am using two no both are postpaid connection
>>>>>> [protected]
>>>>>> [protected]
>>>>>>
>>>>>> for further any clarification please call me @[protected]
>>>>>> Thanks
>>>>>> Rajat Tyagi
>>>>>>
>>>>>>
>>>>>> On 2/23/11, [email][protected]@airtelindia.com[/email] <[protected]@airtelindia.com> wrote:
>>>>>>> Dear Rajat Tyagi,
>>>>>>>
>>>>>>> Ref: Email Dated[protected] requesting cancellation of your airtel
>>>>>>> mobile
>>>>>>> number [protected].
>>>>>>>
>>>>>>> Thank you for your email to airtel and the opportunity to assist
>>>>>>> you.
>>>>>>>
>>>>>>> We are truly disappointed to learn that you have decided to
>>>>>>> surrender
>>>>>>> your
>>>>>>> airtel number. You have been our esteemed customer and we would want
>>>>>>> you
>>>>>>> to
>>>>>>> be a continued member of the airtel family. We would be happy to
>>>>>>> address
>>>>>>> any
>>>>>>> of your concerns regarding this connection.
>>>>>>>
>>>>>>> To address your current request, we wish to inform you that we have
>>>>>>> registered your request for cancellation of your airtel mobile
>>>>>>> connection.
>>>>>>> For your reference, the unique service request number is 36015603.
>>>>>>> Our
>>>>>>> team
>>>>>>> will be contacting you within[protected], 09:30:00 hours with an
>>>>>>> update
>>>>>>> on
>>>>>>> the same.
>>>>>>>
>>>>>>> There is no monthly rental from the date of disconnection request
>>>>>>> raised
>>>>>>> and
>>>>>>> the call charges will be applicable, as per the usage. Hence, we
>>>>>>> request
>>>>>>> you
>>>>>>> to keep your mobile number switched on in order to reach you.
>>>>>>>
>>>>>>> Meanwhile, we would request you to make the full payment towards the
>>>>>>> current
>>>>>>> billed amount on your account, in order for us to initiate action
>>>>>>> towards
>>>>>>> closing the account. Details of the amount payable as on[protected]
>>>>>>> are
>>>>>>> as
>>>>>>> follows:
>>>>>>>
>>>>>>> Outstanding amount: Rs. 487.03/-
>>>>>>>
>>>>>>> Unbilled: Rs. 419.80/-
>>>>>>>
>>>>>>> You may pay this amount at the nearest Airtel Relationship centre
>>>>>>> (ARC)
>>>>>>> or
>>>>>>> through the web on our website [url]www.airtel.in[/url].
>>>>>>>
>>>>>>> Attached is a list of ARCs for your reference.
>>>>>>>
>>>>>>> Airtel as an organization believes in providing customer
>>>>>>> satisfaction.
>>>>>>> We
>>>>>>> earnestly hope that you will reconsider your decision and provide us
>>>>>>> with
>>>>>>> an
>>>>>>> opportunity to serve you again.
>>>>>>>
>>>>>>> Please do write in for further assistance.
>>>>>>>
>>>>>>> Yours Sincerely,
>>>>>>>
>>>>>>> Kalai Prabhakaran
>>>>>>> Customer Care
>>>>>>> Bharti Airtel Limited
>>>>>>>
>>>>>>> Your response will help us to enhance your experience with Airtel.
>>>>>>> Please
>>>>>>> click on the link below & provide us your valuable feedback on this
>>>>>>> interaction
>>>>>>> Click here to provide Feedback.
>>>>>>>
>>>>>>> Or, if you cannot click on the above link, please copy the full URL
>>>>>>> from
>>>>>>> below and paste the URL in your web browser.
>>>>>>>
>>>>>>
>>>>
>>
[url]https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=2B6DABD...⇄
>>>>>> 90F2157A8A8EF81865A7DA3E5FABEB2D65A7E8286F92FC
>>>>>>> 0 0 0 E&refno=[protected]
>>>>>>>
>>>>>>> Simplify Life with Airtel Selfcare. Just dial *121# and get instant
>>>>>>> information related to your account on your Mobile Screen.
>>>>>>>
>>>>>>>[protected]Original Message[protected]
>>>>>>> From: [email][protected]@gmail.com[/email]
>>>>>>> To: [email][protected]@airtelindia.com[/email]
>>>>>>> Cc:
>>>>>>> Sent: 23/02/2011 14:26:40
>>>>>>> Subject: Re: Acknowledgement Mail.
>>>>>>>
>>>>>>> Hi
>>>>>>>
>>>>>>>
>>>>>>> I am sending a requesting for disconnected my no [protected]. i
>>>>>>> already
>>>>>>> called to customer care but i didnt get any reply from anyone.
>>>>>>>
>>>>>>> Thanks
>>>>>>> Rajat Tyagi
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On 2/23/11, [email][protected]@airtel.in[/email] <[protected]@airtel.in> wrote:
>>>>>>>> Dear Customer,
>>>>>>>>
>>>>>>>> Thank you for writing to Airtel.
>>>>>>>>
>>>>>>>> We are unable to process your request as the your Airtel fixedline
>>>>>>>> number
>>>>>>>> along with STD Code is not mentioned any where in your email or the
>>>>>>>> fixedline number mentioned is incorrect hence we request you to
>>>>>>>> resend
>>>>>>>> the
>>>>>>>>
>>>>>>>> mail with correct number.
>>>>>>>>
>>>>>>>> For any Fixed line and broadband related assistance please send an
>>>>>>>> email
>>>>>>>> to
>>>>>>>> [email][protected]@airtel.in[/email] mentioning Airtel Fixed-line number along with STD
>>>>>>>> Code
>>>>>>>> in
>>>>>>>> the
>>>>>>>> subject of the email.
>>>>>>>>
>>>>>>>> For any Mobile number related assistance please send an email to
>>>>>>>> [email][protected]@airtelindia.com[/email] mentioning your ten digits Airtel Mobile in the
>>>>>>>> subject
>>>>>>>> of the email.
>>>>>>>>
>>>>>>>> Warm Regards
>>>>>>>>
>>>>>>>> Airtel Customer Service
>>>>>>>>
>>>>>>>> This is an auto-generated response. Kindly do not reply on this
>>>>>>>> mail.
>>>>>>>>
>>>>>>>> To apply for a new telephone or broadband connection please visit
>>>>>>>> our
>>>>>>>> website [url]www.airtel.in[/url]
>>>>>>>>
>>>>>>>> To know the installation status of your new telephone or broadband
>>>>>>>> connection, please call 121.
>>>>>>>>
>>>>>>>>[protected]-Original Message[protected]------
>>>>>>>> Subject: Disconnect Request no [protected]
>>>>>>>> Date: 23-FEB-11
>>>>>>>> From: [email][protected]@gmail.com[/email]
>>>>>>>> To: [email][protected]@airtel.in[/email]
>>>>>>>> Message body:
>>>>>>>> Hi,
>>>>>>>>
>>>>>>>> I am sending a requesting for disconnected my no [protected]. i
>>>>>>>> already
>>>>>>>> called to customer care but i didnt get any reply from anyone.
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Rajat Tyagi

Hi sir,

4 weeks before I gave a complaint to AIRTEL digital tv customercare to add 2 channels (DD Malayalam & Jeevan TV which should get freely for me). When I contacted, they told me that "You will get it freely. To make it, we have to change the Dish position to new direction. We will do it maximum by 5 days"

But, after a week, I didnt get any calls from them.. I called back again, and they agreed to resolve in 24 hours. Now, its 3 weeks after my last call.. still I didnt get any calls.

What can I do? where can I give a proper complaint? Please suggest.. I want let them know why they should be responsible to customers..

Thanks,
Nisar

Hey Friends...

my name is Dinesh lingote, I had a airtel broad band connection with landline No.[protected]. I use to do payment at Habsiguda, Hyderabad 500 007, opposite to CCMB. Airtel executive used to give me off-line receipt(Off-line receipt means there wont be receipt no on the receipt). He use to tell me that I will provide you receipt no on your mobile as SMS. He never provide me receipt no on my mobile as SMS. my all receipt were consider except last receipt was not considered. Be alert of airtel. they are making me now to do repayment. Doing Mental harassment saying "you do payment otherwise it will be put to legal action" In some case airtel is freind or enemy we got to decide. I have proof but still not considering it.

Remark: Airtel may be good at technical part, but payment and processing bill airtel is very worst. Be alert don't take receipt without receipt no.

Airtel is kindly requested to stop mental harashment

I am a customer of airtel prepaid no. [protected], and have been using that number for a long time. I have stopped using it in the month of january and used again in february and then again used in the month of april, also performed an mchek transaction on 26th may, 2011.

Airtel have disconnected my number permanently without intimating me about it on 27th may, 2011.

Generally airtel disconnects the number if :
1. The number is not used more than 90 days or
2. If the number is not recharged with rs.200 from 6months

I don't fall under any of the category above, but still I have balance in that mobile around rs.315-00

when I called up the nodal officer of andhra pradesh, he told me that I have not used it since 90 days which is wrong.

I still have the sms of the mchek transaction which I have performed.

If I incur any loss further through mchek transaction, then airtel will be held responsible for that. As I am registered with mchek.

Finally, the nodal officer told me to buy my own number again if it is available in the market.

I have only one straight question to airtel, when I have been using that number and performed transactions, and when I am the owner of that number, then how can he sell my number in the open market and how can he ask me to buy my own number which is already mine.

It is totally illogical and unlawful with me by airtel.

I am totally dissatisfied with the answer I've got from airtel.

Awaiting for an action against airtel.

Regards,

jhansi kolishetty

I Have also received missed calls from [protected]. Please look in to the matter. My number is [protected]

I am using airtel some body tracing my mobile balance, my confidetial calls tracked some body and leak of incoming and out going call list. Please help me airtel service provider. I think some airtel agents only doing this one. Please make more security alert to the airtel topup/recharge agents. If the above option is there to airtel agents please increase the security to avoid airtel customer calls tracking, other mobile balance checking and in/out going call list. They are mis using the customer calls.

airtel, please do the need full.

I using Motorola Droid Pro (Android 2.2) handset on Airtel prepaid and cannot check main balance, sms balance or internet usage by dialing the regular *123# and other codes.
The message i get is : USSD code running.

On calling 121 and 198 the people at the call centre donnot tell me my balance.
It is just impossible to know what your balance is.

Either fix this problem or devise a way to check prepaid balance online, or through text message.

I SENT THIS MAIL TO id-appellate.[protected]@airtel.in & id-nodal.[protected]@airtel.in too.. again i just got a formal query call from them... then after no any further response till 6th day today...!!

here is the complain mail...
=====

Dear Sirs,

I have subscribed DSL with Voice with your organization since last 8 months under 3999/Rs per month 4MB plan..

Account Number: 16069397
Phone number: 044 421*3*16

I am experiencing frequent disconnection since first week of May, 2011. I have made several complaints since then via 198 complaint call. About 4 times your engineers has comes and finding there is miscarriage of link hold. But no one so for able to find and rectify the solution..! Ironically 3 times your engineers has made 'completed' report to your desk without even visited to my place or even made a call..!!! My last complaint made by 19MAY.. number 46530554 been restarted three times but only once your people visited my place by late evening & 1 times they reported 'done' without even visited or spoke to me even on phone.

As per your engineers record there is some problem in your technical end every time.. your engineers not even attending my calls or SMS if they are not able to find and solve this problem but duly they closing the complaint as 'DONE'..! Your Nodal officer number successfully only playing the 'HOLD' music every time even if i wait for 24 hours holding the receiver..!

I feel completely ignored/insulted & abandoned by your customer care hierarchy..!

Due to your this ignorant customer care for about 30 days... i have lost my one month work value about 60,000INR... office room rent 7000 paid without worked even for a day due to your pathetic net connection... and now i have got regular monthly bill from your office for 4600INR... and yet my problem is not solved.. still i am not able to work through your net connection!!!

I am looking for complete compensation from end for all this my stressful losses & my net problem gets solved in war fare mode..!

Saravana Kumar
Your pathetic client..!
Cell: 9*769*0225

from [protected]@airtel.in
to [protected]@gmail.com
date Sat, May 28, 2011 at 6:26 PM
subject Re: [protected] [|BAL|[protected]|[protected]|]
mailed-by airtel.in
hide details May 28 (2 days ago)
Dear Customer,

Thank you for writing to airtel.

This has reference to your inability to call customer care department for your airtel Prepaid mobile number [protected].

To address your current concern, we have already raised a complaint regarding the inability to connect to call the customer care department with the relevant team. For your reference, the Unique Service Request number is[protected]. Our team will be contacting you by 30/5/2011, 13:00 PM with an update on the issue. we would request you to wait till then. Thankyou for your patience.

Please do write in for any further assistance.

Please feel free to speak to our call center executive on 121 regarding any query/ request and 198 (Toll Free) for any complaints. You can also email us at [protected]@in.airtel.com.

If it is still unresolved, you can get in touch with the Nodal Officer with your earlier request or complaint number. Please note that our email Id's have changed You may send an email at nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.
If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards,


Rahul B Chandran
Nodal Office
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=E12264ADD638...⇄ 5 D7295F410739EE6296A94&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 27/05/2011 18:31:35
Subject: [protected]

DEAR SIR,

regarding my complaint which i had given i happened to get a msg from
customer care asking me to call 198 to resolve the problem and provide further
information but when i tried calling from my no, i came to know that you people
have done nothing about the problem because the call got disconnected when i
opted for the option to speak to the representative, further more i called from
reliance no [protected] and finally i was able to speak to the representative
but when i told him about the complaint no and whats the status he disconnected
the call. so now what am i supposed to do

seems you people are well versed in giving false promises to the customers
, regarding my complaint nothing has been done to resolve it, and your deadline
has gone by, now would like to know what is the next false commitment you are
going to give,

why is that you people do like this
- Hide quoted text -


On Wed, May 25, 2011 at 11:55 AM, <[protected]@in.airtel.com> wrote:
Dear Customer,

Ref: Email dated[protected], expressing concern regarding inability to call
Customer care and change in tarrif plan for your airtel mobile number
[protected].

Thank you for your mail to airtel and the opportunity to assist you.

Inability to call Customer care:

In order to serve you better and provide you best of services at all the time,
we request you to write emails to us.

Change in tarrif plan:

Your concern regarding Change in tarrif plan has been registered. Please quote
the Service Request number[protected] in any future communication about this
request. Our team will contact you by[protected]:00 PM with an update on the
same.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.

Yours Sincerely,

Sundar Raj Raja
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=ED2E6891EA2C
6F96F9 1 A719DFC E C7F82838FF71F779CFF 1 4 7 7 C D74&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 25/05/2011 07:15:54
Subject: [protected]

DEAR SIR,
this is srinivasan and my no [protected] which i am using for the past 8
years, from the last 15 -20 days i am unable to call the customer care from my
no be it by dialing 198 or even 121, the call gets disconnected with an
automated message telling that dial *121#, then i tried calling from other
numbers [protected] and [protected] once i was connected and when i told them
about the complaint thats it again i am not able to reach the customer care
from those nos also, actually i had complained that my plan has been changed
from per minute to per second without me opting for the plan change, from where
am i supposed to get the relevant information, really fed up with the
services offered by you.