Airtel Complaints & Reviews

From: Ujas Doshi
Sent: Tuesday, June 14, 2011 12:08 PM
To: '[protected]@airtel.in'; 'dthnodal.[protected]@airtel.in'
Subject: No resolution to my problem sine 11th june

Hello,

Registered name: Jitendra Doshi, Customer ID: [protected]

I am seriously disappointed with the customer service that I have received in last few days. I am not receiving any signal since 11th June, 2011.

11th June- I tried calling the customer service a number of times. But, most of the times, the agents disconnected my calls. After about 7 calls, I was finally told that my complaint cannot be registered as the system was down. I am OK with that answer, but that answer needs to be given at first call not after 7 calls. I had wasted about an hour on this day to no use.

12th June- I again try logging a complaint in the morning. But only after a few calls, I successfully register the complaint. In the first or second call this morning, after I logged the call, I was asked to wait for complaint number. But the call was disconnected in the process. I call up again immediately, and was told there was no complaint registered. After successful complaint registration ( Complaint no. : 8971371 ), I was informed, that the engineer would visit my place before 3:30. I wait till 4:30, before calling up again. I am informed that the status is open, but it would require another 24 hours, as they would send the complaint once again. Why do you need to send the complaint once again when it has already been sent. And why 24 hours more when it has already crossed 24 hours once.

13th June- I am expecting the engineer to be coming by end of the day atleast. I get a lot of calls from engineer saying they will be coming by EOD. But, they never come. I again call up customer care but no response.

14th June- I try calling up customer care in the morning. Again the same story. I am informed that the status is open, but it would require another 24 hours, as they would send the complaint once again. Why do you need to send the complaint once again when it has already been sent. And why 24 hours more when it has already crossed 72 hours.


I request you to check my call logs for these days and try to understand the events.
1) My calls were abruptly disconnected so many time.
2) Whenever I asked to register a complaint, I was asked to hold for long time without any response
3) On 11th June, a certain Mr. Rajkumar asked me to perform some troubleshooting steps, which completely screwed my STB
4) On 14th June, morning, I was told that this connection does not belong to you (Jitendra Doshi) although all other details were matching. Do check this call.

I am fed up of this kind of service. I expect good quality of service especially from Airtel as I believe it is a good company. I have dealed with a lot of service providers in my life. I am sorry to say this, but the quality of service I have received from you is lower than even some of the government organizations.

If you check my account for last few months, I have repeatedly paid service charge of Rs. 100/- almost monthly. It has become like a hidden charge of 100 Rs. per month.

I have faced a large amount of ordeal, more so in last few days. I think I cant tolerate any more. In these days, not only I have lost 4 days of my service that I pay for, but also hours of my time calling the customer care. I don’t think it can be compensated.


Hence, I would like to discontinue the services and request you to refund the remaining balance as I am not doing this by choice. It is because, I am left with no choice.

I would appreciate a prompt reply.


Thanks and Regards,
Ujas Doshi


ujas.[protected]@infomedia18.in | +[protected]

Dear sirs,

My mobile number is [protected]. It has automatically subscribed to a few extra services. For example, I was recently subscribed to BollyHindi at Rs. 10/day.

I tried getting in touch with one of your representatives but couldn't get through.

Kindly remove any such extra services from my number and credit the amount to my account as soon as possible.

Hoping for a speedy solution,
SG

I took 3G Airtel Data card bearing the no. [protected] from Airtel outlet at G.S. Road in Guwahati. For the last four months or so, I have been paying an amount ranging from Rs 980 to Rs 1050 per month.

The service was very poor. I realised that the company had been charging me for the 3G service which was not available in Guwahati at that point of time. I went to the Airtel Outlet in G.S. Road again on 14 April 2011 to discontinue the service as I felt cheated and I was amazed that the company would resort to this kind of mis-selling. However, I was told that I would not be allowed to discontinue before the completion of 6 months. Another arm twisting tactic which I felt was grossly unfair. The executive there admitted that 3G facility had not been extended to Assam. She requested me to change the plan. As I believed in giving a second chance to people, I filled up the form for the change of plan.

Unfortunately, when I received the bill, Airtel had again charged me for 3G facility. Enough is enough. I got the data card disconnected. I will not pay this bill.
I paid the earlier bills under protest. I want Airtel to quickly rederess this complaint.

I feel : (a) Customers should be given the service for which they have paid.
(b) Airtel should not take advantage of the customers by taking them for a
ride.
(c) Airtel should apologise for the mis-selling

P. Shimrah

I was not getting TV reception from 20th April 2011. After repeated complaints, (complaint nos7312982, 7344089), a technician called Sanjay from Dharmasagar Enterprises( supervisor Baburao, [protected]) determined that TV Set top Box was not working and that it would be relaced. It was not replaced for 3 more than days ( earlier in January 2011, I had the same problem. it took 7 days to replace set top box and I did not have TV reception during those 7 days). So I asked for disconnection and refund of my subscription that I paid for 1 year in February 2011. Airtel calculated the balance and said an amount of Rs.3210.31 was due for me.
By complaint no 7377784 they intimated me that the complaint is resolved and money will be refunded. It was not refunded. On 11th May by another complaint no 7841388 they said again the complaint is resolved and money will be refunded in a week. It was not paid. on 27th may2011 I wrote to [protected]@airtel.in that they should pay me 3% per month interest as they are holding on to my money. They have not replied me so far.
On 28th may I contacted their local customer care cell phone number[protected] and requested for satish kumar their manage. Insted a gentle man called Salauddin, came on line, talked to their accounts department and said that money will be refunded by end of may 2011 by a cheque. to day is 14th June I have so far not received my refund.
My Airtel Digital TV customer ID is [protected]

Dear Sir/Madam,

I have tried my best to find a solution to my problem through Airtel GPRS Helpline but it is of no use, they always say that everything is okay from their side. My problem is that whenever i leave my state i.e WB my GPRS stops working and a message saying "Packet data connection not available" pops up whenever i try to connect to internet through Airtel GPRS (i.e Mobile Office). I am using Samsung Galaxy Fit (S5670) as my handset. Its OS is Android Froyo, connection to data while roaming is activated in my handset menu. I have also tried it with nokia E5-00 handset but the problem persisted. My mobile number is [protected].
Please find me a proper solution as early as possible.

Dear Sir-

Mera Call Rate-
A2A Paisa,A2O 30 Paisa Aur Sabhi STD Call 50 Paisa Charge Kiya Jata Tha
Jiska 1 Rs. Per Day Rental Charge Tha
Mai 13/06/2011 Ko Shahganj Me 8:23 Ko Irfan Mobile Recharge Shop Mob No. [protected] Par Se Rs. 16 Ka ETOP Karne Ko Kaha Wo Bhul Se 21 Ka Recharge Kar Diya . . .
Jisse Mera Call Rets A2A 50 Paise A2O 60 Ho Gaya
Wo Bola Mujhse Galti Ho Gayi Fir 16 To Top Up Kiya

Meri Aapse Request Hai Plz Meri Purani Call Rets Mujhe Lauta Dijiye
Agar Ho Sake To Irfan Ka 21 Rupaye Jo Ki Mujhse Apni Galti Ke Karan Nahi Liya Wapas Kar Dijiye

Ajeet
Mob No. [protected]

I had paid forAirtel Digital HD TV with recorder online on 06.06.2011 & as per the website installation was promised within 72 hours.

As I did not get any feedback I called their customer helpline number , where I was told to send a mail as they could not help me ( find attached the mail sent on 10.06.2011), I recieved a call from airtel side on 11.06.2011, where I was promised that the installation will take place in next 72 hours.

Again there was no intimation on time/date of installation till today i.e. 13.06.2011, so I called the customer care , where these people told me to contact there SDE on 020 - [protected].

On asking for my refund back ( I would not have anything to do with such a company as if thats how they treat new customers , you can understand the plight of a regular subscriber) , I was told by Rashmi , Escalation Superwiser that they would need my transaction details, where I provided them the details from Credit Card account , but they still need transaction number.

I would appreciate if I can get my refund back.


my Customer id is [protected]
Account Holder : Pranati Raheja

It has been a hell out of experience with Airtel Customer Service this time. I was promised to be given a WIN CUG 149 Plan activated by 1st June on my 4 Airtel mobile numbers however the promise was not kept for my Airtel number [protected]. I would have requested them to resolve this issue by sending atleast 20 e-mails and double the number of calls. However, there has been no resolution given.

Hope, through this I may be able to reach the higher authorities and get what I wanted.

Thanks,
Harish

hi all,

my cust id :: [protected] this is to state that the so called service provided by airtel is amatuer and needs revamping immediately! Crappy service was what i have always got...when i called cust care to solve my installation problem and they gave me a local number of a renowned shop in my town who did not receive my calls when in fact i called up the man two days in a row, probably at least about 20 times but to no avail. I was left with no other choice but to call in another mechanic who finally fixed my dish tv.
Towards the end of every 30 days when my top-up for the month is almost over, airtel cust care calls me up repeatedly unnecessarily and asks me stupid questions like..."why arent u recharging ur dish tv? is it because you have no money?'...i was absolutely stunned and irritated with such idiotic conversation that i hung up the call... who is airtel cust care to question my decision to recharge my dish tv or not...dont i have my own free will to decide as to when i want to do so? arent we living in a democracy here? i got Dish Tv connection at home and we got no problems of any sort with it whatsoever, if my recent problem of SM2 doesnt get solved soon then dat will be the end of airtel dish tv service as far as im concerned! I just recharged it with Rs. 400 two days back and suddenly SM2 problem is flashing on my tv screen... money doesnt grow on trees for anyone we work real hard for it... now its like i've flushed the money down the drain cos i have no hope whatsoever of getting the problem resolved...cos the last time i called cust care they were askin me yet some more stupid questions like wats my name and blah blah blah when i was in fact on an STD call as i dont have airtel phone connection, finally i was so frustrated that i ended the call without getting any resolution! people please beware of airtel dish tv i hope y'all dont make the mistake of buying one like me!

Dear Concern

I am having a Airtel DTH HD connection account no - [protected] from November 2010.

From the last one month I am facing some problem or the other on the Setup box and finally decided to surrender it back.

The issue is, Airtel does not respond to my request and also neither has it refunded the money back as promised on surrender. I have also requested them to change my setup box in case they wont refund the money as it is still within a warranty of 12 months.

There has been no response from the service provider party.

Kindly assist on the same so that I can log a legal complain seeking compensation for the harassment and forgery they are doing.

Thanks
Abhrajit Sen.

my name is Ishan Agarwal my number is [protected] i am getting missed call from a number [protected] frequently everyday 4-5 times and if i answer the call it a blank call i asked help from your customer care 198 helpline they refused to help please help i am disturbed because of this blank call.

Dear service team,

Hi, this is Ms. Vineeth Nair from south ex. New Delhi having airtel prepaid connection no. 091-[protected]. I lost my mobile three month ago, hence, I want to request the Airtel team to please BLOCK this Sim card.

Please guide me through the process of issuing a duplicate prepaid SIM card.

Thanks,
Vineeth Nair.

This is Siva from Electronic City, Bangalore. I am facing problem in broadand connection for the past 15 days. I already gave complaint regarding this on May 31, Without resolving the problem they closed the complaint. Again I gave the complaint on 9th June. Still no one contacted me. Their service is very worst.

Please resolve that problem immediately. or better cancel my connection and pay the compensation.

I have not used the internet for 15 days. My work fully depends on Internet. Because of this problem I lost lot of money. I am not going to pay for the next three months. If you are ready to give that compensation. I will continue with your service.

Land Line Number : [protected]
Name: SivaKumar

Dear Friends,

THis is with great regret of choosingAirtel Broadband as a service provider i am writing to you people,
I had applied for a new broadband connection on 18th of May 2011, i had submitted all the necessary documents to the sales representative Mr Dharani([protected]).

The representative committed mt a connection within 4 working days after checking the availability at my place. I waited for the same and since i didnt hear anything from Airtel or the representative, i called him to find his number is disconnected. I raised a complaint with Airtel Braodband Customer care[protected] and the complaint number is 46769446. Every mangaer i spoke to kept on giving a new date and time and with a promise that someone from the installation backend team would call me and follow up.

Eventually no one called and the same repeated for over 6 times spanning 20 plus days.
Airtel does not have any professionalism and has no value for customer. I have already lost around 200 rupees speaking to the customer care executive. on 6th of June when i called to know the status, the escalation manager informed me that the application that i have submitted has been rejected.And someone from the refund team would call me to refund my money.

What a disgusting experience, Who will refund my 200 rupees that i wasted on the calls following it up with the customer care, they dont even have a toll free number(I even asked the manager to update this in the complaint),

I had had the same experience with airtel an year ago, and after a long wait of two months they had refunded my money.

I would like to warn you that Airtel is a fraud when it comes to deliverables, they have no professionalism, I would not refer even my enemies to go for an Airtel Broadband.

I am so disgusted with the experience that i dont find words to describe it. I eventually am waiting for the refund amount to reach me and ofcourse with a loss of 200 rupees which i wasted talking to the executives.

I am trying to disconnect my Airtel Broadband connection since 22nd April 2011. Everytime i call customer care, they register my complaint and assured me that my connection will be disconnect within a week. But its more than 45 days and still no action is taken.
Every month the generate the bill. we are not using their connection for the last 2 months.

I have logged my complaint to Airtel Customer care on[protected],[protected] and 1 more time in May 2011 and Today[protected].

When i call them they say that your complaint has been logged and your connection will be disconnected in 1 week. But next time when i call them again, they say your connection is active.

This results in loss of money, mental peace n torture.

I have send the below mail to the addresses, nodalofficer.[protected]@airtel.in,nodalofficer.[protected]@airtel.in,appellateo...⇄ & till now they haven't responded to me

To,
The person concerned,

I had an Airtel Kerala Postpaid connection with the following details, acnt [protected].I had discontinued it after 2 months from the day I took the connection. The reason was that I have not satisfied with my billing & the explanation I got from the customer care. You can check my call logs & can understand that I was not making much calls from the number though I have been billed too much( you can view my bill & can understand the mistakes like I have been charged for the same service multiple times). So on receiving the first month's bill itself I called the customer care in order to help me to get my postpaid converted to prepaid. But the executive told me that I must use the connection for 3 months before making any changes, when I told I want to change the plan he told it's not possible which eventually became possible when I told to discontinue the service.I paid the hefty amount on the assurance that it will be reflected on my next billing. Even though I changed my plan( from 349 to 99 plan), the second bill was also too heavy, as you can check I barely made calls from the number since I got my first bill. I again contacted the customer care & asked for my options, all I got was an assurance every time that the bill will be corrected on next cycle. I requested to terminate my service, but in vain. The only option left with me was to discontinue the service. Even though I requested to terminate, the same number was being billed every month then onwards. I told the customer care executives many times that I will pay for what I have used, that is the genuine monthly bill, requested for a discount on the fine amount though I definitely deserve more & want to make the number a prepaid. Although the number is barred in the third month itself (its funny the billing is now also active for my number & the bill amount is increasing day by day & have passed over my credit limit).

The actual issue was different. Yesterday (05/08/11) I got a call at 5.11 PM from the number [protected], from Miss.Remya said to be from Airtel customer care.She was very rude & used unethical words which made me to cut the call( you can monitor the call which gets automatically recorded at your end). Then she called my colleagues & friends(whose numbers are 95xxxxxxxx,96xxxxxxxx), whose number I think she got from my call logs & said to them " I have cheated Airtel & not paid the money & I have given their number as contact with Airtel & Airtel is going to take legal action which will affect them also." These panicked them which eventually harmed my reputation. I don't know the consequences that will arise as they told they will take up the issue with my new firm . At first I thought it might be a prank call, later I confirmed it was from Airtel. I didn't expect such an action from a company like Airtel, what she done was in way my character Assassination.I definitely want an explanation for these action as I haven't cheated you & it actually happened viceversa.

Hi,

I purchased an Airtel World Calling card from Bangalore International airport on 28-May-2011. I reached USA and tried calling using this card. When I dial the Access code o[censored]SA, at the tone, I am asked to enter Card number and Pin. When I enter the 14 digit number that I have on the card (after starching the hidden area), I am asked to enter the card and pin again, when I reenter, I will be redirected to MCI operator. The MCI operator will ask me to contact the Customer care as my card is not valid. Please assist on how do I overcome this issue.

Thanks & Regards,
Shruthi N

HI,

We are the customer of airtel since 7 years and we are using the airtel services like Landline, Postpaid Mobile Connection, Broadband.
I want to deactivate this Hello Tune Service on my Landline connection - [protected].
When i called the Airtel Customer care to deactivate this service he said i have to call 54311808.
I unable to call this number because on my landline outgoing connection is off & i told this to the airtel customer care executive, he said if your outgoing is off than you can't deactivate the Hello Tune Service. Than how i can deactivate the hello tune service?

Regards,
Yash Kalra
[protected]
yash.[protected]@yahoo.com

sim card recharge(prepaid) no:[protected]

I have been using my Airtel number from 4 months, yesterday (10/6/2011)I received sms from airtel that "your airtel mobile number is not under use for the past 90 days. kindly recharge with any amount by 12 th june, to avoid interruption of service" dated on 10 th june 2011.
i recharged my number on 10 th june. transaction id is[protected].today 11 th june again i got the same sms from airtel that "your airtel mobile number is not under use for the past 90 days. kindly recharge with any amount by 12 th june, to avoid interruption of service". yesterday(11/6/2011)again i recharged Transid :[protected] Rs .50 at 11.55pm .then again today i receivcec the same and this is not first time. already i had lost 3 Aitel sim cards like . .



.dont give any interruption and allow me to continue this service.

name:Aravind, chennai mobile no:[protected]

I have recharged my prepaid mobile with 0.5 paisa per second offer at after 20th(i dont remember exact date) of May 2011. it has validity of 30 days. it worked fine untill 8th Jun 2011 after which it started charging me on usual pulse rate which i didnt observe and so far i had to pay over RS.150 for their mistake. i have complained on it 2 days back.. no response so far. They gave me some reference number[CMBNR[protected]]. IF I DONT GET THIS RESOLVED AND GET MY MONEY BACK, I WILL STOP USING AIRTEL AS MY PRIMARY SIM AND WILL OPT FOR SOME OTHER PROVIDERS WHO DONT CHEAT CUSTOMERS.

I also have airtel broadband[1 MBPS UNLIMITED PLAN- 800 PER MONTH] and i will see what to do on that one too based on response from customer care.