Airtel Complaints & Reviews

Hi,

I can be reached on my US no[protected].

Br,
Y N Siddiqui

No response..

After repeated reminder to [protected]@in.airtel.com we have not received a single follow up from AIRTEL.

I have raised request to install Airtel DTV in my house in Bangalore, Whitefiels 9 days ago and before its been fixed the complaint has been closed and so far from Nov 1 to till day I have been calling their customer care on a daily basis, atleast 3 times a day.. And so far 4 complaints has been raised and everything has been closed with out any resolution.. I recharged my account with Rs. 700 based on the advice given by the customer care executive.. Rs 300 for re-installation and Rs. 400 for viewing the TV. But before installation Rs. 300 has been taken away and I have been losing Rs 15 a day which takes the total to Rs 135 so far and so the grand total I have lost so far is Rs 435.. Every time I call their customer care I get a response saying it will be fixed in 2 hrs and when I call after 2 hrs another 2 hrs and this gets repeated till 8Pm and when I call by 8Pm they say 12Pm the next day and back to the same ways..

If an appointment is fixed it should be done and I have been given an appointment for more than 10 times.. I have canceled all my other works and was waiting for the whole day for the past 2 days and also on 31st Oct 09.. This is not fair..

If this could not be done their people could have told me and I would have gone for someother provider and I would not have lost the money..

I have given them a mail too and no response for that..

What could be done??

Airtel — Problem Not Resolve and Engineer behavior are wrong

Dear Sir

I have complaint regarding the Airtel Service, we had launch a complain on monday to airtel customer care,

engineer are came on monday and he see the phone line, and he also dead my second airtel line also.

i think he did not to able this job. and airtel have no any service engineer who resolve the problem.

my phone line are also dead right now, so i am very angry with airtel service,

so plz do something and resolve my problem immediately

Thanks & regards
Vinay
[protected]
email id - [protected]@yahoo.com

Dear Sir,
recently i've received sms regarding winning of AIRTEL DTH set top box & to get more detail they have advised me to go on airteldigitaldish.com

Plz suggest me the reality on my mail [protected]@yahoo.co.in


Jaideep Soni
[protected]

i am not able to view discovery channel since last 6 months every time guys on ph telling me its in my package and some time its not in my package!! again now a days not able to view national geographic channel for which i had taken DTH connection.
even after getting local service number they are refusing to provide service at my city its tal. place.
now mailing to possible email ids about this issue. so airtel guys will take attention on this issue. else have to shift to other service provider.
if some from airtel team reading this post have a look on my last list of calls about same issue. my customer id is [protected]

Thank you!!

Regards
Prashant P Patil.

I HAD AROUND 4-5 DAYS BACK SMS TO AIRTEL DTH ABOUT THE HD TOP UPS. I RECD MESSAGE INSTANTLY ON MY MOBILE REGARDING THE PROCESSING WILL BE DONE SHORTLY.
SUBSEQUENTLY MY TOP UP OF RS.40/- WAS SUBSTRACTED FROM MY DTH ACCOUNT.
MY AIRTEL DIGITEL ACCOUNT NO IS. [protected]. TILL TODAY THEY HAVE NOT ADDED THE HD TOPUPS. EVEN AFTER PAYING THEY JUST DO NOT EVEN BOTHER TO PHONE ME OR E-MAIL ME THE PROBLEM/SOLUTION. ARE THEY LISTENING. IF NOT, I HV TO CHANGE THE DTH SERVICE PROVIDER.

My query has been resolved but i am not happy with the service and the behavior of the employees of Airtel Dth

THANKS THANKS THANKS A LOT

don't buy airtel DTH . each and everyday they are changing the satellite position and charging 100Rs for dish realignment. airtel dth is worst customer service. airtel dth service engineer are also don't know how to behave with customer. airtel dth compliant also waste they wont take any action to resolve the problem. airtel dth service engineer it self telling to me register complaint about me i know how to hide the complaint.

I HAVE ONE AIRTEL DTH CONNECTION. LAST 15 DAYS AGO I TAKE NEW MULTI CONNECTION OF DTH ON SAME ID. BUT FROM THE DATE OF INSTALLATION SET TOP BOX OCCURS SOME PROBLEM. IT HANGS SEVERAL TIMES A DAY. MANY TIMES I MAKE A COMPLAINT CALL.BUT THEIR IS NO RESPONSE FROM AIRTEL. BUT NOW THEY ARE SAYING THEY GIVE ME OLD SET TOP BOX (REPAIRED).I PURCHASE NEW CONNECTION AND IT HAS PROBLEM FROM THE DATE OF INSTALLATION SO I WANT NEW SEALED PACK SET TOP BOX OTHERWISE I WANT MY MONEY BACK. PLEASE HELP ME.

REGARDS

ROHIT CHANANA

M- [protected]

I recently shifted my home and a technician was called in for Un-installation where i paid 250rs and the guy removed the dish/cable and informed me, after shifting my home i was supposed to give it to the techenician who visits my new home for installation.
The Tech at my new home came in and just installed the Dish but the cable which he was supposed to install(Airtel), he just installed local cable which was wall mounted already and took 300rs. He also informed me that i will get good signal and there will be no problem in using the local cable.

Now the issue is will the Local cable.

I am unable to receive signals for few channels where the customer service says that the issue is due to the local cable.

I requested CC to send tech but the said they will charge me 150rs again due to local cable issue.

Moreover the CC reps to whom i spoke were very rude to me. they have closed my complaint number as Resolved.

Why should i pay to Airtel for their fault and Should i continue using Airtel DTH????

This is Kiran.I have Contacted Airtel customer care for new HD + connection. The customer care executive told me offer of South value sports package with 17 HD channels including Gemini TV HD for 24 months and I have paid Rs 7050.
After activation only 16 HD channels are coming but Not the Gemini tv HD as they told earlier.
So I have contacted again they told this only 16 HD channels only. How cheaply they are behaving Before activation one package and after activation one package.

Dear Mr. Rakesh,

Thank you for your reply. But this is not my first time. So many times I have faced such problems. I will tell you literally I started losing faith in "AIRTEL's" services. Let me see, if you can solve problem and then I may change my idea. Any how, thank you so much and waiting for a positive reply from you soon. Till then,

Regards,

Sam

Dear Mr. Rakesh,

Thank you so much - though my concern is not fully solved.

Regards,

Sam

we have recharge our mobile with oxycash using corpnet trasaction ref no[protected] and mobile no [protected] i would like to bring your notice the amount hase been deducted but mobile not charge
please arrange to refund

thanks
ashok kumar gupta
mo [protected]
[protected]

airtel dth entertainment — setup box not work

airtel dth setuop box not working properly so check & replace

kishor y badgujar
haria park
shaswat appt., room no. 207
via dungra
vapi
d.valsad
mob.no.[protected], [protected]

AIRTEL DTH HD — STB not working

My customer id is [protected]. I have Airtel HD DTH connection. I am having a issue of 'No Signals' when i am using HDMI cable to connect STB to my LCD. This problem happens rondomly.
I raised a complaint dated 10-March-2011. Comnplaint no 5808212. There was a tecnician who visited on 11th March as well as on 12th march. He told that the STB box is faulty and need to be replaced.
A new person came on 12th with a new STB but was not able to do the setting. Then a person Called Mr Sundar (Contact no [protected]) who is supposed to be the manager, called and apolosised stating thet the tecnician is a trainee and dont know how to set up the box and that he would be sending another tecnician in 1 hr. This was on 12th march. I have tried to contact Mr. Sundar atleast 25 times . Every time i have been given a new time for engieener visit but no one have come down to replace STB.
I have been give numerous numbers to follow up. Some of them are
1) Mr Sundar #[protected] (Everytime gives a new no to follow up)
2) Mr Anil #[protected] (On vacation, out of station, busy with other cutomer etc)
3) Mr Basu #[protected]
4) Mr xxxx #[protected]

Every time i call i am given a new noumber to follow up.
On contacting Airtel customer care trhe old compalint is closed and a new complaint is registered with a promise to resolve within 24 hours but to no avail.

Dear Mr. Rakesh,

This is to Inform you and other fellow members That the problem is dated 13th June and today it has been 10 Days.

Still there is no resolution from Airtel.

Also The most disgusting part from Airtel is that we are getting reminders from airtel to recharge our account and that our account has been deactivated.

Please be informed that I am going to post this kind of mafia behaviour of airtel on each and every post.
And NO ONE SHOULD EVERY GO FOR AIRTEL DTH.

Regards,
Deepak

Dear Mr. Rakesh,

Please be informed that the problem is still not fixed properly and the stb is not working again.

so the complaint is still there. Airtel engineers are not responding to our queries. either they are not interested to fix it permanently.

Regards,

Deepak

Airtel DTH — Non delivery

I HAD ORDERED FOR AN ADDITIONAL SET TOP BOX FOR AIRTEL DTH. I used the website, they called back in 2 seconds, I gave a request and a person came and collected Rs. 1190 from me. I was told that the connection will happen in 48 hours. It is more than a week now and I have no response from Airtel.. When i call the customer service they say somebody will call back in 45 minutes, but nobody calls back. I have contacted them almost 10 times.The company name is Shell Transourse in Bombay.. A reputed establishment like Airtel should not be putting the common man in trouble. Please return my money back immediately. Please request all citizens planning to use Airtel DTH to be very cautious before paying the money.

Airtel DTH — NON DELIVERY OF HD STB

I have booked an Airtel DTH HD Multi connection for my residence at Vasanthnagar on 26th Of April. Paid by credit card IVR.I was told that the connection will be made in 48 hours. Two weeks and about 40 reminders and emails to Deepak Soni ,Senior Manager of the Airtel Call centre 12148
as well as Naiyoum Sheikh Airtel Technical support yielded no results.Every time I called I was told that the Installation team will contact me in 20 minutes or the call was intentionally cut after putting on hold for about 20 minutes.It has surely been a frustrating experience with AIRTEL DTH.

I am sure that this is a organisation problem and you can expect similar response from other services like mobile telephony and Internet as well.

THINK THRICE BEFORE YOU OPT FOR AIRTEL.

We used to think that PSU's like BSNL were slack but they certainly have turned out to be smarter than these Pvt Sector behemoths !

Worse still AIRTEL does not have the decency to reply or respond. I have FIVE airtel MOBILES and I am going to switch over to a service oriented company.

STAY AWAY FROM AIRTEL

J.L.S.COSTA

Bharti Airtel — unnecessary messages

I am a user of airtel prepaid mobile service ([protected]), from airtel recieved SMS with offer, sai baba blessing.. click to retrive, once clicked the web. search http://203.200.118.92/airtel/rzone/usai.immediatly got one more message saying thank u for downloading java game from airtellive & has charged Rs 30/- without any downloading.this is second time i have been charged. I question airtel what this service you are giving & hope this will not be repeated again

my sim card is corupted the docouments are submited

my Airtel number [protected] has been bard since last week
i submitted my documents 3 times to my retailer but still it bard and the airtel customer care officer says that your Simcard is active but i can't Receive any calls or mails and msz
plz plz plz active my sim card other wise i have to port my number to other service provider

I submitted all the necessity documents for re-verification on 14th January, 2011. But, on 21st June, 2011 at around 12:30p.m my SIM Card No.[protected] of Mb No. of [protected] was rejected. I went to the Airtel Office, Aizawl, Chanmari, Mizoram to complaint. But no action is taken till today.

So, I therefore request you to kindly suggest me to do. Or to check available solution. I will be greatful to you. My current contact No. is [protected]

Dear Sir,

My problem is not resolved yet i have spoken to your executive(sovi) she said you need to wait till the bill is generated then we will able to work on your complaint i am just waiting till my bill is generate my bill will be generate around 5th or 6th of every month i am just waiting till then and i have not get any resolve on my complaint.

Regards
Sorabh Gupta

Dear Sir,

As i wrote last time that i am waiting till bill generation i have got my bill of this no:[protected] Dated:6/7/11 in this bill bharti airtel has charged Rs.1004.20 in this bill for Value added services for internet services that i never use and activated for this no they have wrongly charged this much amount in there last bill of this no in my last conversation with airtel executive Ms.Sovi she said she will work on this complaint after this bill generation but nothing is happning on this complaint bharti airtel not doing any taking any action in this matter.

AirtelCallHome — It looks like a bunch of MAFIA!

Loved ones,

If you have been fooled by Airtel or Reliance do try stana card and now with this great offer u can double up ur minutes and hidden charges , 60 second rounding and many more features.

Try the promo code when u sign up this is valid till march 08. i wil keep on posting new promo code every now and then.

"226045" : Double up the mintues for what u charge with ur very first call no catch here...

If you find a problem mail me or [protected]@stanacard.com. And they will reply soon.

AirtelCallHome — Fraudulent Company Activity

-Bought $50 worth of minutes on Sept 7th through my credit card (debited the same day) and received a welcome mail with account ID and pasword.
-Received a "Welcome Call" from the executive also seeking feedback on services the following day. Feedback included asking details of who i was, my registered #, my address, how i opened the a/c, my credit card details including credit card #, etc.
-I gave all information patiently except for my credit card # since (a) I didn't have it with me, (b) I didn't see how they were protecting my interest by asking me these details all over again over the phone.
-The caller thanked me for the information and hung up.
-I tried calling India the following day only to hear "i'm sorry your a/c has been blocked, please call customer service.
-Called customer service around sept 11, 2008 who said my a/c had been blocked since I did not give my credit card details and this was for my security???!!! so they had blocked my a/c. The only was to unblock the a/c was to email my credit card details to another deptt.
- I refused to email any details and agreed to give the card details over phone so they would enable my a/c. If that could not be done, I requested that the a/c be closed and $50 refunded to me immediately.
-The customer service rep. communicated a timeline of 7 days to refund the money which upset me quite a bit so I asked to speak with the supervisor. To which I was told that the supervisor would call me back within 24 hours since this case had to be referred to Delhi and the call centre was in Chandigarh. Also that he was forwarding a request to close the a/c and refund the sum.
-Till date I have received NO CALL from a supervisor or even another rep.
-Instead, on Sept. 16th I get an email stating my complaint # and "We would like to inform the unblocking of your account is under consideration and you will receive a confirmation call and email within 72 hours."
- Needless to mention NO EMAIL / CALL till today!
- I called them today and spoke to some rep who insisted (a) The complaint # belonged to May'08 and that I had refused to cooperate with some person who called me on Oct 1, 2008 (b) On double checking against my a/c #, that I made no request to close the a/c in Spect 08' (c) If i wanted the refund it would take another 7 days!!!
- I refused to wait another 7 days, asked them why the matter was still unsolved, why they were sitting on the money unoess they planned to compensate by paying interest on the $50 they were sitting on.
- I asked to speak with the supervisor and some SHIV fellow came on the line asking me to repeat my grievances. This was after I requested that he be updated by the rep I'd been speaking to.
-I refused to repeat and asked him to check with the guy and summarise what he understood of my problem. The only thing he could tell me was - You want an interest on your $50????!!!
- I lost my temper, asked to speak with a manager who he said was not "AUTHORISED TO TAKE CALLS"!!!????
-And as I was screaming in the phone, I heard him put it the receiver on the side, tell somebody (in Hindi) - she's blabberring unnecessarily and continuously - following which he picks the phone, tells me - you will get a refund - and hangs up!

SO MUCH FOR CUSTOMER SERVICE AND WANTING TO MAKE CHEAPER CALLS TO INDIA!!!
and there is absolutely no complaint resolution cell or senior contact people published anywhere where one could raise a complaint to in Bharti Airtel.

3rd rate service run on the whims and fancies of some idiotic juvenile delinquents in Chandigarh!!!

Komal Chandhoke
340 Natalie Dr.
Winston Salem, North Carolina, USA. 27104

AirtelCallHome — BEWARE !!! FRAUDULENT ACTIVITY / BUSINESS

-Bought $50 worth of minutes on Sept 7th through my credit card (debited the same day) and received a welcome mail with account ID and pasword.
-Received a "Welcome Call" from the executive also seeking feedback on services the following day. Feedback included asking details of who i was, my registered #, my address, how i opened the a/c, my credit card details including credit card #, etc.
-I gave all information patiently except for my credit card # since (a) I didn't have it with me, (b) I didn't see how they were protecting my interest by asking me these details all over again over the phone.
-The caller thanked me for the information and hung up.
-I tried calling India the following day only to hear "i'm sorry your a/c has been blocked, please call customer service.
-Called customer service around sept 11, 2008 who said my a/c had been blocked since I did not give my credit card details and this was for my security???!!! so they had blocked my a/c. The only was to unblock the a/c was to email my credit card details to another deptt.
- I refused to email any details and agreed to give the card details over phone so they would enable my a/c. If that could not be done, I requested that the a/c be closed and $50 refunded to me immediately.
-The customer service rep. communicated a timeline of 7 days to refund the money which upset me quite a bit so I asked to speak with the supervisor. To which I was told that the supervisor would call me back within 24 hours since this case had to be referred to Delhi and the call centre was in Chandigarh. Also that he was forwarding a request to close the a/c and refund the sum.
-Till date I have received NO CALL from a supervisor or even another rep.
-Instead, on Sept. 16th I get an email stating my complaint # and "We would like to inform the unblocking of your account is under consideration and you will receive a confirmation call and email within 72 hours."
- Needless to mention NO EMAIL / CALL till today!
- I called them today and spoke to some rep who insisted (a) The complaint # belonged to May'08 and that I had refused to cooperate with some person who called me on Oct 1, 2008 (b) On double checking against my a/c #, that I made no request to close the a/c in Spect 08' (c) If i wanted the refund it would take another 7 days!!!
- I refused to wait another 7 days, asked them why the matter was still unsolved, why they were sitting on the money unoess they planned to compensate by paying interest on the $50 they were sitting on.
- I asked to speak with the supervisor and some SHIV fellow came on the line asking me to repeat my grievances. This was after I requested that he be updated by the rep I'd been speaking to.
-I refused to repeat and asked him to check with the guy and summarise what he understood of my problem. The only thing he could tell me was - You want an interest on your $50????!!!
- I lost my temper, asked to speak with a manager who he said was not "AUTHORISED TO TAKE CALLS"!!!????
-And as I was screaming in the phone, I heard him put it the receiver on the side, tell somebody (in Hindi) - she's blabberring unnecessarily and continuously - following which he picks the phone, tells me - you will get a refund - and hangs up!

SO MUCH FOR CUSTOMER SERVICE AND WANTING TO MAKE CHEAPER CALLS TO INDIA!!!

Hi,

Yes, Airtelcallhome is cheating everyone. I stay in Singapore and they show the ads in the TV that we get 200 min talktime for $10. But i ended up in getting 55 min for $5. So, don't believe in airtelcallhome. Bharti being such a big company cheating people.

Thank You for your support

AirTel — simcard invalid

hai, i am your customer since 8 months.. my number is [protected].. number in my sister's name i.e., Prathima S Jois.. in my phone there was not going any outgoing calls but messages was going...? and now it asked PUK code and i gave some wrong codes...but now the sim is "number invalid"...now what can i do...

Airtel — Sim card Shows Invalid sim

Dear,

I HAVE PURCHASED A AIRTEL PREPAID SIM VIDE NO [protected] FROM AIRTEL SHOP. FROM TODAY MORNING I GOT MY SIM SHOWS INVALID IN ANY HANDSET. IN AFTERNOON FEW MINUTES IT GOT ITS NETWORK BUT AFTER THAT SAME PROBLEM.I CALLED UP CUSTOMER CARE TODAY EVENING. THEY ADVISE TO SHUT DOWN MOBILE ABOUT 1/2 HOURS AND THEN TURN ON. IF PROBLEM PERSISTS THEN CONNECT US WITH SIM NO i.e[protected]-31415. I DO AS PER THEIR ADVISE. I CALLED UP 11.45 PM TO CUST. CARE. SOME LADY OFFICER HOLD AND SAID THE DIFFERENT THING TO CONTACT NEREST AIRTEL SHOP. I JUST HAVE ASKED THE ADDRESS OF NEAREST AIRTEL SHOP HOWRAH. BUT SHE DIDNT BOTHER TO SPEAK OUT THE ADDRESS. JUST TOLD CALL 121 ASK FIND IT.

TILL LAST NIGHT I WAS PROUD THAT I AM A SATISFIED MEMBER OF AIRTEL FAMILY BUT FROM TODAY I FEEL THAT I WAS WRONG. MY AIRTEL NO IS [protected]

Airtel — to get my inactive sim to active

I am using Mob No [protected] for 6 years i was out of station for 2 months so dint use this no. nw this no is deactivated. I need this no back V.badly. kindly do the needfull. ready to pay reregistration amount also.

Dear Mr.Rakesh Ranga,

I thank you for your kind reply and hope things will be done and i will get back my sim in active. Since being an exsisting customer to airtel from 2003 i already given my passport copies and voter id card copies with photographs so many time and if still require i am happy to send it to you by either email or courier with my acknowlegment and signature on it. Because now i am in saudi arabia and currently using this number as international roaming already confirmed with customer care regarding any extra documents needed for international roaming for prepaid number but they told no other extra documents will be needed to use as international roaming thats why i already been reached here by 26.10.2010 itself but now surprisingly my sim was inactive so i request you to do active this mumber [protected] prepaid sim and i wish to use this particular number till my life time.

Hope understanding the above my requirement will be fulfil in right time. If you needed still my address proof and identy proof with my photographs i am ready to send it to you by courier or by scaning and mail it to you . If so please provide me dispatch address of Bharti Airtel Ltd to enable me to send it through courier also.

Look forward to here positive reply from you end...

Many thanks and regards
GopinathanBalaji
[protected]
[protected]@rediffmail.com

Thank you for your quick reply and response.

Many thanks with regards
GopinathanBalaji
[protected]
[protected]@rediffmail.com

Hi,

It is been bring to my notice, your customer care person called some of the number which I have frequently used(From last month Bills)
Says that "we call from Airtel Legal department the user of [protected] Mr. Nagarajan was not paying outstanding amount of 4555.00 & he has given your number for reference". This type of threatening calls not at all acceptable & this is purely unethical. Pls check my documents I am no ware given any reference.


Regards,
Nagarajan S
________________________________________
From: S, NagarajanX
Sent: Friday, June 10, 2011 8:17 AM
To: [protected]@in.airtel.com; appellate.[protected]@airtel.in; [protected]@airtel.in; nodalofficer.[protected]@airtel.in
Cc: '[protected]@in.airtel.com'; [protected]@yahoo.com.au
Subject: RE: Regarding Your Airtel Phone Number [protected]

Remainder 1


Regards,
Nagarajan S

From: S, NagarajanX
Sent: Saturday, June 04, 2011 11:13 AM
To: '[protected]@in.airtel.com'; appellate.[protected]@airtel.in; [protected]@airtel.in; nodalofficer.[protected]@airtel.in
Cc: '[protected]@in.airtel.com'; [protected]@yahoo.com.au
Subject: RE: Regarding Your Airtel Phone Number [protected]

Hi,

Regret to inform that, I could not accept your offer As I am not using that much of calls / Data Rs. 2277.00.
My usage was for the month of 20th April to 19 May 11


1. Plan charge – 149.00

2. Call charges – 257.00

3. 2 GB GPRS - 98.00
Total – 504.00 + tax
Note:- Please check my previous Bills, I am not even cross Data plan more then 30 MB.

Regards,
Nagarajan S
From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Saturday, June 04, 2011 10:40 AM
To: S, NagarajanX
Subject: Regarding Your Airtel Phone Number [protected]
Importance: High

Dear Customer,

Thank you for contacting Airtel.

This is with reference to your e-mail regarding billing issue towards your Airtel (phone) number [protected].

As discussed, please be informed that we conducted an extensive validation towards the concern highlighted and subsequently it was established that the entire charges levied against the 3G usage were bonafide and the calculation done was entirely accurate.
The aforesaid charges have been calculated purely on the basis of the usage initiated through the handset being used along with the prevalent tariff plan.
Additionally, please be informed that presently the outstanding amount reflecting towards the account in question is for Rs. 4, 554.83, however; basis your esteemed relationship with Bharti Airtel, we may be able to process a one-time credit adjustment amounting to Rs.2, 277.00(inclusive of taxes).
The mentioned adjustment has been offered to this point, however; for processing the same, we would request you to make the payment against the remaining payable outstanding amount. Once the payment made would be updated on our records, the mentioned adjustment would be processed accordingly.
We appreciate your valuable association with Airtel and it has always been our constant endeavor to serve you better. We trust this will be to your satisfaction.
Should you require any further assistance in this regard, please feel free to contact us directly at our e-mail address [protected]@airtel.in<mailto:[protected]@airtel.in>.
We look forward to our commitment for providing you the continuous and constantly improving services.

Regards,
Jatin Jaisinghani
Customer Services
Bharti Airtel Limited