| Address: Chennai, Tamil Nadu |
I have pasted the email which i have send to Airtel. It explains it completely
This is with regard to my Airtel mobile number 9840xxxxxx which I have been using for the last 8 years. Initially the number was taken in my company’s name , but once I left the organization I had submitted a letter from the Company to transfer the number to my name. This letter was submitted in 2007. All these years I have received my airtel bills through email or on occasions have called 121 and have found out the billing amount and have made payments regularly through internet banking.
I have been an active user of Airtel’s GPRS 99 Rs Plan all along. But when 3G was introduced your employees called and offered a Rs 100 plan for 3G. As I was not sure about what my usage in 3G would be, I clearly indicated that in the event of my usage exceeding Rs 100, to change my plan to Rs 675 plan. In the subsequent months my Mobile bills were charged still at Rs.100 plan for 3g and additional usage was charged extra. This made my bills look very high and I had visited your Bazullah Road Airtel Office in T.Nagar and complained about it and also called Airtel customer service and informed that it needs to be changed to Rs.675 Plan and I will not be able to pay the additional 3g usage charges as it’s not my fault if Airtel doesn’t change the plan despite my repeated requests. Inspite of all these complaints and calling customer care, I was billed on the same plan and charged extra usage charges for 3G. I was totally disillusioned with Airtel service , cause inspite of repeated complaints bill continued to show that I am in the Rs.100 Plan.
When your Call center staff called me I told them I will not pay the bill unless the excess amount for which I have been unfairly billed will be removed from my outstanding. They told me they will speak to the manager and get back to me. This conversation happened with different call center agents many a time. In May last week I had to leave to Europe for 3 weeks, During this time Call center agents were not able to reach me , so they took the worst and most unprofessional method to insult and embarrass me . They started calling all the numbers I had dialled in the last couple of months, which included my Family, Friends, Customers, Vendors and some of prospective customers and informed them that I have large outstanding bill to be paid.
My question here is , is it ethical for any Mobile service provider to access a customer’s private contact list without the permission of the customer? I have never heard of such a practice in any field where if an outstanding amount needs to be collected (especially a trivial amount) the lengths to which an organization can go to jeopardize somebodies professional and personal relationships.
The day I arrived after my Europe trip on 13th of June 2011, I was flooded with calls and emails from clients , family and friends informing me that they have been harassed by Airtel asking about my whereabouts and giving a detailed history of my outstanding amount. I have never been so embaressed by this barrage of calls which has resulted in me losing face as well as loss in reputation by key people in my life. The damage this has caused on my standing with my prospective clients specifically has been tremendous, resulting in loss of business.
Not only has this incident affected my reputation, but has taken a toll on me physically and mentally driving me to the point where I would like to kill myself. I feel that if your organisation could go to such lengths to call all my contacts, I’m sure that your organization would go to any length to collect this amount, even extreme measures. So tomorrow in the event that anything should happen to me or my immediate family I would solely hold Airtel responsible for it.
Prem
Aug 13, 2020
Complaint marked as Resolved 
My problem is not resolved yet i have spoken to your executive(sovi) she said you need to wait till the bill is generated then we will able to work on your complaint i am just waiting till my bill is generate my bill will be generate around 5th or 6th of every month i am just waiting till then and i have not get any resolve on my complaint.
Regards
Sorabh Gupta