Airtel Complaints & Reviews

Nowadays many errors are occuring in airtel networks... It has become impossible to contact customercare or 198.
We were helpless when needed...
No proper response in customercare though call is charged at 50p/three minutes...

It’s been five months since I re-opted for Airtel services and solicitated traumatic call drops, & network congestion, apart from inability to dial numerous Airtel numbers and above all the unbearable inhumane Mohali based call center executives, actually, salted my wounds rather than resolving my issue.
Being a matured subscriber and always insisting on resolving the issues rather than altering the services, kindly resolve the following –
1. I registered my complain, by complain ID:220749, regarding inability to call on a few AP circle Airtel Number, and despite of getting complain resolved massage, I am unable to call on the same, kindly re-verify it with the complain ID and resolve it asap
2. I am trying to call your customer executives in this regard since last week but couldn’t manage to get through it, kindly ascertain the reasoning after it
3. Its been found that many of your customer executive are unproductive and irrelevant and often use vague and obscure words while interacting with females.
Thoughtfully, concentrating on 3rd Generation services and broadband services apart from Bangladesh and African operation must have let you not to focus on 150 million subscribers, though I believe Bharti is still targeting rural base for upholding number 1, but retaining the existing ones is major cause to worry.
Expedite response awaited
Manuj Krishna Kathil
[protected]

Have a 3G Airtel Dongle, which I use for connecting my laptop. Totally frustrated with the connection...very poor speed (transfer rate:5kbps-34kbps)....Sometimes I spend 5-10 minutes to send an e-mail but speed is same (5kbps-34kbps)..totally useless....wasted Rs 2100 for the dongle...I already complaint for poor speed but the customer care not responding...I don't know wht to do. Please provide your help & suggestion. Thanks

Dear,

Your service is very valuable for us.
but right now it seems you have stopped the incoming facility to my mobile no. [protected].
Please stop all services and start only the incoming and outgoing. I don’t need any other service than the incoming and outgoing.Please don’t send any promotional sms/calls.
I have already requested you by sending sms to 121 to block the unwanted services. You are taking away my hard-earned money. So stop it immediately.
Pl. do irritate by calling again and again.

Regards,
Lalit
[protected]

My Airtel DTH CustID:[protected] , This is regarding my complaint on poor signal quality.

After many calls your technician came to my house and did the satellite migration and I have paid the amount for that. After that I'm not getting good signal on all channels & Poor HD channel Clarity on MOVIES NOW, DISCOVERY HD, NGC HD.

The signal strength and signal quality is only 60%. I have asked the same thing and your technician told me in HD box we can get maximum 60% signal. Bcz of this even for small rain also the Signal is going n showing 'NO SIGNAL' Message.

Please confirm is the Airtel DTH HD STB gives only 60% signal. If NO Send me your executive immediately to improve the singal strength and quality.

This is final communication to remimnd you about my problem.If not resolved I will throuhout this Airtel Dish in drinage.

-Ramesh

Sir,
i have Airtel prepaid connection i.e. [protected] with 1.00 paisa /second tarrif plan. but airtel activated my plan to 60 paise / minut after when i have recharged Rs.101.i have contacted airtel customer care executivce regrding this problem.I was say (by Airtel Customer executive) that if you are recharged Rs.28/- then your tarrif plan will be changed to 1 paisa / second. i have recharged Rs. 28/- on 19.05.11 at 13.31 hrs. Then some call goes to 1.00 paisa tarrif but after then 60 paisa tarrif activated.But now, customer care service closed by airtel when i have informed to Airtel executives this problem.

therefore, Rs. 28.00 must be refund with 1.00 paisa/second tarrif and settled all amount which was wrongly deducted second plan.

thanking u

99716674

My Airtel mobile number is [protected]. For approximately last 4 weeks, I am being charged Rs. 5 or Rs. 3 everyday by Airtel for GamesManiaSubscription service. I do not know how this service got activated on my phone. I want to get this service disabled/stopped with immediate effect. I have complained several times to Airtel (complaint reference numbers mentioned below) regarding this situation and requesting that this service be canceled. Each time, I have got confirmation from the customer service representative that the service will be canceled but it never happened.

Complaint reference numbers are:

* CBDAL[protected]
* CBDOV[protected]
* CBDCC[protected]
* CBDAL[protected]

I request Airtel to do the following:

* Stop the GamesManiaSubscription on my phone with immediate effect
* Refund me the money charged from me for this service in the last 4 weeks

Sir,
I am ifti using airtel broadband connection (Number:[protected] jan 2011. My line was dead from 27th of mar’11 to 18th may 2011 due to some fault in cable. I registered a lot of complaints to 121 by call and by, when airtel replaced my cable i request them to waive off the amount during non working period (27-mar ~18 may 2011), but airtel disconnect the line on 19 may stating that i have to pay all the amount. Because they do not have any complaint registered on 27 mar-2011. On 27th mar i complaint for not accessing airtel website not for broadband issue.
I want to know if i have not registred any complaint on may 27 then how airtel replaced my modem on 29 may 2011. But problem still persist.
When i complaints to airtel for not working of broadband by mail they replied me as below “
“ref: email dated[protected], expressing concern regarding inability to access
Airtel website www.airtel.in for your airtel mobile number [protected].
Thank you for your email to airtel and the opportunity to assist you.
We regret for the inconvenience caused to you in this regards.
The concern may be due to upgradation process in our airtel website. We thank
You for bringing the concern to our notice as it has enabled us to look into
Details of our services. We request you to revert with the screen shot of the
Error page for further investigation. We hope that we have been able to address your concern suitably.
Please do write in for any further assistance.
Yours sincerely,
Manjunatha v
Customer care
Bharti airtel limited”
The number given in this reply was not mine, when i called to this number i found this number belongs to one of the airtel broadband employee.
I have many times complaint to :
Care. [protected]@airtelbroadband.In, [protected]@in. Airtel.Com, nodal. [protected]@airtel.In, [protected]@in. Airtel.Com
Appellate. [protected]@airtel.In, [protected]@airtel.In, [protected]@airtel.In, nodalofficer. [protected]@airtel.In,
I have called up following numbers for approx 200 minutes from my mobile:
121, 198, [protected], [protected], [protected], [protected]

I don’t have such a free time to be involved in this ridiculous matter and i am now off repeatedly contacting airtel for very small matter.
This is very poor service and i advise to everyone who read this post, plz don’t buy any broad band connection of airtel.

My contact no. Is : [protected]

Internet 15 days Working & 15 days Under Mantiance
Problem Blink on Data light & link light All Complaint No. Details

Complain No. 46495506
Date 18.05.2011
Complain No. 46415188
Date 16.05.2011
Complain No. 46324348
Date 15.05.2011
Complain No. 45625320
Complain No. 45035836
Date 19.04.2011
Complain No. 45086792
Date 10.04.2011
Complain No. 44891562
Date 05.04.2011
Complain No. 44808856
Date 02.04.2011
Complain No. 44800436
Date 04.03.2011
Complain No. 43731710
Date 2.04.2011
Complain No. 44251324
Date 17.03.2011
Complain No. 43731710
Date 15.03.2011
Complain No. 43576392
Date 28.02.2011
Complain No. 43314120
Date 22.02.2011
Complain No. 43344148
Date 22.02.2011
Complain No. 43314120
Date 21.02.2011
Complain No. 42952456
Date 11.02.2011
Complain No. 42858684
Date 9.02.2011
Complain No. 42858684
Date 10.02.2011

Pls Solve My Problem in 3 day
Man Singh Kushwaha
Phone No. [protected], [protected]
Email Id:- rohini.[protected]@gmail.com
Faridabad (H.R).

Since 26.2.2011 i've sent several complaints to Airtel at their e-mail addresses regarding non-functioning of my broadband connection. When their only response was to send acknowledgment mails i informed them of my intention not to pay the fixed charges for the broadband since i was not using it. Later i even informed them of my desire to surrender the connection.

On Sunday, the 21st of May 2011, Shri Rohit Sharma, Mobile No. [protected], an Airtel representative called me up to request me for payment. When i refused to pay till the broadband connection was repaired, he took me on telecon with Shri Sunil of Customer Services, Mobile No. [protected], who assured me that my complaint would be resolved as soon as i paid up and my connection was restored. i obliged by paying up the same day in cash.

Today is 26th of May, 5 days from that Sunday, and no technician has arrived till now for looking into the complaint.

I had never thought that a company like Airtel could be so indifferent to customer complaints.

Vijay Anand
Landline No[protected]
Flat No. 708, Osimo-2,
Mahagun Mansion-2,
1/4, Vaibhav Khand
Indirapuram
Ghaziabad- 201010
U.P.

Dear sir/Ma'am,

I was having an airtel broadband connection with no [protected] in the name of dhaval kishor gore, address : b-18, 5th floor, kumar prangan, karvenager, pune : 411 052. I had a yearly plan for broadband connection. I had made a yearly payment to bharti airtel limited vide dated 15/2/2010. I DID not want to continue with the services and as such I had put the cancellation request on 28/1/2011. I registered another request on 8/2/2011. First request was not considered and 2nd request was confirmed in a month's time. Customer care personnel confirmed the cancellation on phone and deactivation procedure was completed and the connection with above number has been cancelled. In spite of this, I am getting bills for the airtel broadband and calls from airtel regarding the payment of bills. Today I received a call from the lawyer that legal procedure against the collection has been started. I am unnecessarily getting harassed and suffering from the peace of mind.

Dhaval gore

DEAR SIR,

IAM THE BRANCH MANAGER OF SBI ADB RAJAMPET .THE BARNCH HAS PROVIDED OFFICIAL PHONE.WITH OUT PROPER INTIMATION THE CELL PHONE [protected].WHICH IS OFFICILA MADE IN ACTIVE. I contacted customer care over phone after making severalattempts to various

1numbers under their directuins and was informed that the organistauon has not submitted

id & address proof.as a branch manager i ll be getting minimun 50 -100 calls from my higher ups & customers ewhich are valuble and financila decisiion making ends.The organistion by getting a simple lettter will provide and meet requirements of AIRTEL OR TRAI.

But the response from air tel customer care is very poor.They no values and value to customer and their needs.It is shame on part of airtel .They say they have sent a message ,which did not appear in my phone and strictly stick on to their requirement.We from SBI

SUBSRIBED THOUSANDS OF AIRTEL SUBSCRIPTIONS.tHE ORGANISATION WILL NOT LOOSE ITE IDENITY OR RUNAWAY.

THE AMOUMT OF TIME IAM LOST WITHH THIS INCONVENIENCE IS HUGE.

WHEN I SUGGESTED ATLEAST PROVIDING INCOMING CLLS ,THEIR RESPONSE IS POOR AND SHAMEFUL.HABING PAID FULL AMOUNT AND REGULAR CUSTOMER , THE TREATMENT & SERVICE IS RIDICULOUS.I FEEL VERY SORRY FOR BEING HAVING AIR TEL .

IF MY MY PHONE WAS IN THE NAME OF PERSONAL NAME .I WOULD HAVE MOVED TO OTHER NET WORK OR SIMLY THROW THE AIR TELSIM IN TODUST BIN.

I REQUES YOU TO DO JUSTICE IMMEDIATELY.



A V L NARASIMHA

BRANCH MANAGER

STATE BANK OF INDOIA

ADB RAJAMPET

PH [protected]

WorldCup Videos
AIRTEL is STEALING my Money by me the following MESSAGE :
''You have been renewed for WorldCupVideosatRs5 subscription service from Airtel.You have been charged Rs. 3.latest games http://gclub.in browsing @ 30p/20kb
FROM :AD-54321"
PLEASE.....AIRTEL STOP IT.
PLEASE STOP this service.
AirTel ab itna PAISA bhi mat kaato.

I have recived the airtel SIM No[protected] H1
aginest my old SIM and the mobile no is [protected] . Bhubaneswar costumer Care Centre(Airtel) located at Janpath nagar not able to acive the SIM after reminder of several times . Today also i have visited the center and they told me with in a hour it will be activated. But yet it is not activated.I realy dissartisfied with the costumer care centre are located at janapath nagar,Bhubaneswar.And requst to active immidate.
Thanking You
Prashanta Kumar Swain

----- Original Message -----
From: rajneesh madhok
To: [protected]@in.airtel.com ; manjeetkaur.[protected]@yahoo.in
Sent: Wednesday, May 25, 2011 5:35 PM
Subject: Harassment by Airtel; Numerous times submitted verification documents, No need to get Airtel Connection Activated.


To SPEED POST May 25, 2011

1. Mr. Sunil Bharti Mittal,

Chief Executive Officer,

Bharti Airtel Limited
(A Bharti Enterprise)
Bharti Crescent,
1, Nelson Mandela Road,
Vasant Kunj, Phase II,
New Delhi – 110 070, India
Tel. No. : +[protected], +[protected]
Fax No. : +[protected]



2. Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com



Sub: HARASSMENT BY AIRTEL TO CONUMER NO.[protected]
NUMEROUS TIMES SUBMITTED DOCUMENTS THAT MY POSTAL ADDRESS IS DEPARTEMENT OF POSTS AS POSTAL ASSISTANT OF HOSHIARPUR AND PRESENTLY WORKING AT BANGA ROAD, PHAGWARA POST OFFICE.

Sir,

I, Mrs. Manjit Kaur, Govt. Post office, Banga Road, Near Police Station, Phagwara-144401 (Pb) had corporate Connection No.[protected]. The said connection had been purchased from the agent on door to door visit. As per the agent’s requirement I furnished all the required documents as per the guidelines of Airtel. As per my purchase in Nov 2010 the said connection got activated in the end of Nov 2010. Then the tale of harassment within a week started. I was told to submit the Verification documents once again. Which I submitted as per customer care executive directions to the Hargobind Nagar, Phagwara’s Airtel Gallery. The said documents furnished. But my connection could not be activated. On continuous harassment by not getting the connection activated I keep on waiting but again the verification had been done by the person from Jalandhar. When I talked to the Customer Care at Airtel I was told that this number has been disconnected, so I had been debarred to receive and make calls from that number within seven days of activation. Again I visited the office of Airtel at Hargobind Nagar and talked to the customer care through the representative of that office that said number has not been activated since long so get it disconnected permanently. The Customer Care Executive directed the concerned official to send the Request.

On 18th Jan 2011 the request for Permanent Disconnection was sent by Airtel Gallery of Hargobind Nagar, Phagwara. Due to the harassment and continuous problem I made several SMS to permanently disconnect my number.

I regret to inform you that due to continuous harassment I got connection of from IDEA No.[protected]. With continuous harassment when I shifted to IDEA the Airtel activated my number though I had given request to Disconnect permanently.

Now Airtel is demanding the charges from me and keep on sending Bill and I received the said Bill, when I am not availing the said connection then the bill raised by the company is WRONG.

It is requested to waive the bill immediate affect and kindly permanently close my account for God sake. When the company has not restored the number after my so many requests then why now I am being harassed to pay the Wrongly raised bills.

Now I have in my possession two Mobile connection Nos.[protected] and[protected] and both are in working conditions so kindly don’t harass me unnecessarily by sending wrongly raised bills.

Thanking you,

Yours Sincerely,



(Mrs. Manjit Kaur)

GOVT. POST OFFICE,

BANGA ROAD, NEAR POLICE STATION,

PHAGWARA-144401 (PB)

MOBILE:[protected] ;[protected]



Airtel No:[protected]NOT REQUIRED, FOR GOD SAKE DON’T HARASS)

RELATIONSHIP NO: [protected]

WRONGLY RAISED BILL NO:[protected]

BILL DATE: 13 MARCH 2011



Through : Rajneesh Madhok,

B-xxx/63, Nehru Nagar,

St. No. 2, Railway Road,

Phagwara-144401 (Pb)

Ph:[protected]O), 268210 (R),[protected]

Tele-fax:[protected], E-mail: [protected]@bsnl.in; [protected]@yahoo.com

Dear Airtel Management,

Myself is Mr. K Nagaraj Adiga, who is having an airtel broadband connection ([protected]) Since last One Month I am trying to Lock my landline to restrict all out going calls, but it is not happening. I have tried all the proceedure told by your customer care executives , but it is not working . I have also asked for the assistance of your local executive, which they told they are not coming to our place to help us.

I am fed up of your services, I 3 offices, one at UDUPI, another at Bangalore, I have taken airtel BB for Bangalore office also[protected]. But I wont do this mistake for UDUPI, I will go for some other service provider.

Now kindly tell me how many months/ days/ hours it will take to solve my problem?

AIRTEL broadband bill is not appropriate.

I have a 2MBPS broadband connection with number 42040019 , with Rs 1000 rental.
This is an attempt to let you know the issues that we are facing in customer care.
On march , the internet didn’t’ work for half a month, I raised a complained and followed up for straight 10 days .
The complaint I logged, is closed the next day, without fixing the issue. I went to Indiranagar office next day to reopen it, which they promised me have reopened.

I followed up that complained for next 10 days.

Now when in April I got the bill for full month, however internet didn’t worked from half a month in march, I raised a complained for prorated bill generation, and only Rs 90 is deducted, as they say the system shows the complained is resolved in 2 days.

This is gross cheating from airtel part or indiranagar sub branch is cheating there superior. In any case customer is at loss, along with airtel.
The complaint numbers are 46109130.( 9 th May) and 44941022

.

Respected Sir/Mam,

I have taken a sim card of airtel and my number is
[protected]


still it shows me CHECK OPERATOR SERVICE...
pls advice me what to do

kindly do the needful...because it is necessary for me have this connection live...
pls help me.

Rishi dixit

dear sir

last year i.e. on 14th November,2010, i was using GPRS services on my mobile phone and while checking reservation status on www.indianrail.gov.in (hardly a page of 100-200Kb) i was charged over 60 rupees. When i registered repeated complaints, i was told by the officials that it was being charged for the net surfing only and denied refund of the above mentioned amount. Later after some days i received a message that my subscription of Internet(costing about Rs.60) is about to end. Then i realised that the money which was deducted from my account in november was this amount of which i was unaware and not told about.

Recently today (25th May 2011) i received a message wishing me thanks for subscribing to Airtel TV pack and Rs.75 were deducted from my account without confirming the activation. When i called airtel complaint toll free no. 198 then they told me as i was on roaming thus they cannot entertain my request. They further asked me to call on a certain number in bihar to get my solution(on which i was to be charged at Rs.1.50/min to tell them their fault). Let mention that currently i have Rs. 0.86 left in my account and thus unable to call on this number.

My situations are:
1) in first situation i had not activated the internet connection but charged for it, in place of the charging it on per kb basis.
2) No request for activating the Internet TV was given but it was activated.
3) Why a person in need of help is directed to a phone number that charges his pockets for telling the fault of the operators

I would like the Consumer forum to help me and get me my balance refunded.
I will be highly obliged

Aman Srivastava
cell no. +91 [protected]
Patna

my customer id is [protected] i have problem with airtel dth set top box from 10.05.2011. regular complaints have been made and tll today 26.05.2011. They are also asking for 350 rs to be submitted to change my set top box. everyday there customer executive is saying that your problem will be resolved today but till now nothing has been done when we ask for the no. of higher officials they are telling it's against the policy. my mobile no. is [protected]