Airtel Complaints & Reviews

The line is down for 3 days no response from customer care executives disconnected call for ten times in 3 days out of 20 calls can reach supervisor only once out of 20 calls even she is rude as if a hitler.my number [protected]. the appeallate is also giving a wrong commitment for the resolution time.if this continues then i will lodge a complaint to telecom ministry against airtel.please find the prior complaint which was solved by appeallate named Sharma who has fixed the activation issue after 20 days.everything in airtel Sucks these days.Do an ethical business.will u incur the loss or give me the waive off for the days where you missed to provide me the service you will never do that.will always say "sorry for the inconvenience" a stupid word where i cant even get a penny out of it.i want proper service with good product.dont do business in an unfair way.

I purchased Airtel 3G data card for RS. 2000 on the first week of June 2011 and Company claimed the speed will be more than 3 Mbps. The maximum speed till now I got is 900kbps and most of the time it works under 2G with average speed of 300kbps.
I complained to Airtel Customer Care many time and couple of Airtel technical people visited my place and they collected the data that the average speed is 300kbps in my Residence. They confirmed that there is issue near my Residence and they will rectify it by tilting the Antenna, Even after they modified the antenna Speed has not increased. So i want to return this 3G card and get my money refunded. But Airtel people are not ready to pay me my money back.

Hi,

This is Biranchi from Noida, using the Airetl Digital TV having customer Number as [protected].
It's a matter of Big concern that most of the time I am not getting signal and getting the error code as B001 and reason mentioned as "bad cable connection or bad weather condition at your end or at broadcast center".

I am trying to reach customer care but everytime the call is automatically getting disconnect after reaching to the IVR option of speaking to customer care and getting a SMS to send to one number for HELP. I am completely fed up with this kind of service.

Once I got a chance to talk to the customer care after trying several times and he created a compalin and assured me to resolve the problem within 24hrs but no body contacted me during that time and I received a call after two days and the guy told me they will charge for 100 rupees for engineer visit. I could not understnd the reason behind charging 100 rupees. I am facing the issue frequently and does that mean I have to pay 100 rupees every time.

It's the responsibility of Airtel to provide the service. I was not convinced to pay 100 rupees and denied to give 100 rupees for servicing and the airtel person disconnected the call and immedeatly I received a SMS as your request has been closed and resolution has been provided.

It's very bad to see the monopoly Airtel is applying to the customer, I don't understand how come they close the request without the consent of the customer.

I request you through this forum please look into the matter om priority.
I am not using the service of Airtel since last two weeks, I would definitely ask for refund of the rental for the period I have not used the service.

Thanks,
Biranchi

The installation guys for Airtel (well, all these are contractors, so they do it for other companies also), they know that Airtel gives only 12 meters of free cable, so they lay as much cable as possible, in my case 3-4 meters o[censored]nnecessary loose extra cable, telling some reason or the other.

So finally they charged me 13 meters of extra cable at 12 rupees per meter. And the best part is they do not give a receipt, saying they don't carry any. They look inept, did not even do a decent job, and were nothing more than cash sharks.

My Letter to Nodal Officer.

Myself Arvind Kulkarni resident of banashankari 3rd stage. I have a airtel
broadband connection with tel no : 42056270.
Since I relocated to an apartment on 4th of April 2011, I raised a request to
relocate my telephone connection on the same day (Req # 182102).
I have been told by the technical support team that my connection will be
disconnected and will get active after 3 days at my new residence. After a week
also there was no response from the team. When I called up the customer care
asking for the clarification they stated there are some issues with ports and
stuffs and hence the work will be delayed by one more week. The update must
have given to me by the support team, instead I have to call several times to
get the status on the job request.
Still I managed to wait for one more week and after a weeks time I raised one
more ticket to cancel my connection. I even stated the reason for cancellation
as "Bad response from the technical staff on updating the status to customer"
on 15th April 2011 (Req # 473960). After this ticket was raised I got a call
from one of the executive stating 1) "The connection will be shifted in 1 more
weeks time" 2) "The April months bill will be waived off since you have not
used it during that period" 3) "You will be shifted to new plan where you have
to pay only Rs 599/- instead of Rs 799/-".
After all these delays and irresponsible behaviour I decided not to reach out
airtel for my queries. Beginning of this month I got a bill for the month of
April and also there were several reminder calls from the billing department
about the outstanding(Rs 858/-). I have been telling the representatives that I
have not utlized the broadband from 3rd April and there was a cancellation
request on 15th April 2011 which falls well before the billing cycle date.
Even now I get these remainder calls very often. Yesterday I got one more
message stating "Your outstanding airtel land line bill is 1800/-". This
puzzles me, Even though I have made the request to cancel the connection, I
keep getting these messages and remainder calls. This is kind of
mental harrasment to explain each individual who calls me about the whole
series of event occured from April 4th 2011 to till date.
I have been a loyal customer of Airtel from years. But the kind of treatment I
got during last two months will make me think twice before I refer you to
anybody. If you check my payment history, you will come to know how promt and
sincere I am for making the payments.
I would request you to take a serious action in resolving this issue. I dont
want to recieve any calls with regards to my broadband connection. I am tired
of answering the same above story to every single individual who calls me.
hope you understand the pain I have been going through, please help.


*****************

There was absolutely no reply from the nodal officer to address the issue. When I reached the Nodal officer over phone, he said he will get back to me withing 24hours. The 24hours duration is already expired and no response from the nodal officer (Mr Karthik and Mr charan). I am still getting calls to make the payments for the services which I havenot utilized. Can anybody suggest me whether launching a complaint in consumer court can help me to get rid of the harrassment from these airtel executives?

I, Madhvi Patidar having airtel mobile service. My airtel mobile number is [protected], Company (Airtel) started shayari messaging service on my number without given prior intimation to me. And they also charged Rs. 5 two times for the same.

I also tried many times to call to their customer services but get not any response from that, they cut the call before talking

Please do the needfull as early as possible.

Dear Sir,

I have done online recharge on[protected] at 11.15 am on the mobile number [protected], I have recharged through online many time but my last time recharge is not successful but the Airtel company debited my account with Rs. 100/- only. So, Sir please help to either get the money back in my account or done the recharge to my account. Following are the information :

My Bank name : Oriental Bank of Commerce, Salkia branch, Howrah
My account number : [protected].
The transaction number :[protected]
My airtel number in which I have done recharge : [protected]
My contact number is : [protected]

So sir please take an urgent action as soon as possible.

Thanking you,

yours truly,
Anurag Sarkar

i purchase set top box of airtel digital tv from airtel company before one year
in time our set top box not working properly in this regard when i complain book airtel customer care no. [protected] he give me a complain no. 8641155 and 5564468 on 31 may and 1 june respectively.
but after 3 days laps no any engineer and no any call recd from airtel .pse take matter and give me suggestion in this regard
our contact no. [protected] and [protected]


niraj kumar rai
border security force bandipur
kashmir
thanks

I AM NOT GETTING ANY RESPONSE FROM AIRTEL CUSTOMER CARE FOR THE LAST THREE DAYS I AM CALLING CUSTOMER CARE REGARDING THE ERROR COE B001, THEY ONLY FOOL ME SAYING THAT THEIR SYSTEM IS HAVING PROBLEM. EVERY TIME I CALL THEY ONLY SAY THIS EXCEPT YESTERDAY WHEN I CALL AROUND 12 NOON, THEY NOTED MY COMPLAINT AND SENT ME REQUEST NUMBER AND SAID THAT THEIR ENGINEER WILL VISIT AT 6:50 PM AND WILL CALL HALF AN HOUR BEFORE TILL 8:38 AM ON 3rd JUNE 2011 I.E TODAY EVEN NOT A CALL CAME. WHEN I THEN CALL CUSTOMER CARE THE TOLD THAT YOUR DATE IS 6th OF JUNE 2011.

BEFORE THEY TOLD ME THAT AND NOW THIS
WHAT SHOULD I DO.
AIRTEL IS ONE OF THE FAMOUS AND REPECTABLE COMPANIES BUT THEY ALSO DO LIKE THIS TOWARDS THEIR CUSTOMER COMPLAINTS.

My airtel no. +91 [protected] was automatically Charged (twice in a day) for some "Mitti Ke Rang" service without my confirmation. I've been charged twice -- Rs.20/20days and Rs.10/10days on 01-Jun-2011 for the same service, my balance amt. was in -ve and I WAS UNABLE TO MAKE AN IMPORTANT CALL.

It always happens like this:
- I get a call from the airtel
- I hear a song or something, and I end the call as quickly as I can
- At the end of the day, I've been charged for some useless VAS service I didn't ask for
- My balance gets in negative amount
- I'm unable to deactivate the service

The above incidence has happen to me more than 30 times and I've lost MORE THAN 1000 RUPEES. And it's intolerable now.
I want from Airtel to DEACTIVATE ALL VAS SERVICES & WAIVE ATLEAST RS.30 TO MY NUMBER and stop fooling its customers by such childish policies.

I am using airtel broadband connection (Number:[protected]. My line was dead from 27th of mar’11 to 18th may 2011 due to some fault in cable. I registered a lot of complaints to 121 by call and by, when airtel replaced my cable i request them to waive off the amount during non working period (27-mar ~18 may 2011), but airtel disconnect the line on 19 may stating that i have to pay all the amount. Because they do not have any complaint registered on 27 mar-2011. On 27th mar i complaint for not accessing airtel website not for broadband issue.
I want to know if i have not registred any complaint on may 27 then how airtel replaced my modem on 29 may 2011. But problem still persist.
When i complaints to airtel for not working of broadband by mail they replied me as below “
“ref: email dated[protected], expressing concern regarding inability to access
Airtel website www.airtel.in for your airtel mobile number [protected].
Thank you for your email to airtel and the opportunity to assist you.
We regret for the inconvenience caused to you in this regards.
The concern may be due to upgradation process in our airtel website. We thank
You for bringing the concern to our notice as it has enabled us to look into
Details of our services. We request you to revert with the screen shot of the
Error page for further investigation. We hope that we have been able to address your concern suitably.
Please do write in for any further assistance.
Yours sincerely,
Manjunatha v
Customer care
Bharti airtel limited”
The number given in this reply was not mine, when i called to this number i found this number belongs to one of the airtel broadband employee.
I have many times complaint to :
Care. [protected]@airtelbroadband.In, [protected]@in. Airtel.Com, nodal. [protected]@airtel.In, [protected]@in. Airtel.Com
Appellate. [protected]@airtel.In, [protected]@airtel.In, [protected]@airtel.In, nodalofficer. [protected]@airtel.In,
I have called up following numbers for approx 200 minutes from my mobile:
121, 198, [protected], [protected], [protected], [protected]
I don’t have such a free time to be involved in this ridiculous matter and i am now off repeatedly contacting airtel for very small matter.
This is very poor service and i advise to everyone who read this post, plz don’t buy any broad band connection of airtel.
My contact no. Is : [protected]

find a number details [protected]

hi,

i m the mr kartikeydesai from surat
f/9, satyadev plaza, jahangirpura,
my business is xerox & mobile recharge.
yesterday someone call me and say that i m from airtel company and plz. follow up what i aske u.
i follow this person instruction.
after some minute i check my airtel lapu balance i lost my rs. 555/- balance.
he used trick and i lost my mobile lapu balance.
in surat i m not only one person that this person chited me.
but some other also airtel retailor also going this way and lost airtel lapu balance.
in surat only airtel company retailor are lost them lapu balance.

i apply to rander police statation but he can not support me in following matter.
airtel distributor and company not support me in this matter.

please reply me positive answer.
my mobile no. is [protected] - kartikeydesai
f/9, satyadev plaza, jahangirpura,
my id is [protected]@gmail.com

I have Airtel landline & broadband connection #[protected].
Its landline number was not working for many days and I contacted its customer service at 121 and as well at email Id [protected]@airtelin. They acknowledged the mail evrey time and assured to get it disconnected in maximumof 7 workings dasy. When this was not done, I again wrote to them on 1st June and they replied that with 24 hours the problem will be solve. To get to some person to talk to us is matter o[censored]phill task. Computersied voice will go on asking options and then put the call on hold and start the hold music for several minutes and even after that the persons they don't try to resolve the problem
But to my dismay none of airtel have contacted me or visited me to take back the eqpts for its disconnection.
Now I am taking help of this consumer forum to let the persons know that airtel customer service give s a very response to its customers. They don't follow it up. Without providing the service they go on sending the bills .
Subhash Rastogi , Delhi
M-[protected]
EM: [protected]@yahoo.com

Dear sir,

My customer id is [protected], on 28th may 2011 I tried to change my economy pack to ala carte pack from your website www.airtel.in/digitaltv and I received an auto email that we will contact you shortly but nothing happened then on 31st may 2011 again I tried to change it and again I got the same email. Finally I called up your customer care on 1st june 2011 about this problem then someone told me that it will not get change with above mentioned website they told me a new website to change the package i.e. www.airtel.in/topups/topups.html since morning I am trying to open this website but all the time it gave me erroe page cannot be displayed...4 times I have contced customer care but nobody gave me answer, they were aying its opening up here on that also I said I am telling you channels you plz do it for me will give ypou all the info but no call was a getting disconnected again n againand the last person whome i spoke was a really rude person his name was prashant and I was not expecting such a rude behaviour from airtel..I think you guys are making money but loosing out customers trust.
I just want my problems solution bcoz i am getting frusteted from all this since last 4 days I just rying to change the package and its not happening such a waste of time with airtel dth. I regrat I opted for airtel dth.


Disha

Hi,

This is Kamal Sharma, my customer ID is [protected]. I have raised a service request with Airtel Customer Care ([protected]) on May 30, 2011 around 05:00 PM for de-installation (removing) of my DTH. I have requested to get it done sometime on May 31, 2011, but I have been informed that slots are not available during the requested time, so customer care executive booked a slot for the same on June 1, 2011 and I have been told that it should happen before June 01, 2011 11:00 AM. I have raised my concern that as I am moving out so please make sure that this should happen within this time frame, then I have been assured that it should happen.

On June 01, 2011, I have waited for the engineer till 12:00 PM and then I moved out from the appartment with the wire and set top box. No one has turned up this morning and surprising thing is that I got a message saying "Dear Customer, your service request reference no. is 8529045 for relocation request has been resolved. If the issue is unresolved please call [protected]. From AD-DTH".

I called up Airtel Customer Care ([protected]) today (June 02, 2011 08:40 AM) asking for the status then I have been informed that I will happen today before 04:00 PM but no one has turned up till 12:00 PM, I called up the number ([protected]) given in the SMS then I have been advised to call on [protected], I have called on [protected] and asked him about the request, so the person told me he is the area manager for Pin Code 500048 and he assured me that Engineer will call me to get it done today.

So as per the process of relocation, engineer will remove the dish and handover that to the customer, but in my case I have already moved out from that place and Airtel Engineer has missed the timeline to resolve this request.

Why should I go back to collect the dish from engineer when engineer missed the appointment which was June 01, 2011 before 11 AM. It's not my fault, Airtel should bear it now, I need re installation of Airtel DTH at my new address.

The worst thing: I have spoken to Customer Care Executive asking that de install it from there and ask your engineer to carry dish to my new address and install it, she is constantly saying 'sorry for the inconvenience caused' but as per the process you would have to carry the dish now I ask her to connect me to her manager and repeated the same thing, I asked her for a workaround like de install that dish from there and keep that in that service area and provide me a new/ used dish in my service area but she is not ready and was telling me the same process, I asked her to connect me to her manager then after a good waiting time of 10 - 15 min I was able to talk to Priya and she was repeating the same thing "Sir as per the process you would have to collect that dish from there".

All these guys are telling me the process but one of the process which is follow the timeline given to the customer they are not ensuring.

What kind of service is it ??

I am made to believe that I have done a big mistake by trusting Airtel over various other DTH service providers. Now I want my re-installation to be done very urgently.

Also I would like some one very responsible to call me from AIRTEL AND NOT FROM AGENCY CALL CENTRE who is sensitive about the customer's problem & "can get the things done". Its already been 24 hours and no future action has been taken to my satisfaction, I am thinking of to initiate a legal action in this regards.
Regards,
-Kamal Sharma

I paid Rs 4800 by cash via Vriti infocomm services for airtel dth ( HD Recorder TV) on 27/05/2011 and I was told that an engineer would call me and the installation would be done by evening or latest by 10 am the next day that is 28th......on 28th afternoon after wasting my whole day i realised that nothing is happening....i tried calling customer care which did not generate any request no for complaint and told me that system is in updation....i called again agter an hour....system in updation .....6 pm evening system in updation.......i got sms that my customer id is [protected], but no one called for installation....today is 30th (4:00 pm) still there is no response from airtel customer care or the engineers.....i am calling customer care since morning and they are telling me since morning to 4:00 pm that system is under updation.....when the hell is my dth going to be installed.......and i hope you will bill me after the date of installation........is it going to take a week?????
Today is 2nd June and i was told by the engineer that he was not informed and that he has got an HD box instead of the HD recorder box and he was supposed to come early morning today........no response....his mobile is switched off. No help from airtel helpline.....what do i do?

1. I am writing this complaint in connection with airtel TV services which is activated on cell phone without my approval. I have contacted airtel cuctomer care but they are not able disconnect the facility. I am staying in a place where there no 3G facility of airtel. They are charging Rs 40 per week.
2. May request you to help me in deactivating this service from my mobile phone and refund the money. Plaese take some stirct action against airtel company for fooling around with the customers and making money.
3. My mobile no is [protected].
Regards
Rajinder

My customer ID is [protected]
I want to immediately recharge/top up my account online and continue my packages to my account as well.
For that purpose i registered on Airtel DTH Customer Portal.but that URL (https://auth.airtellive.com/central-authn?bharti-net&https://ebpp.airtelwor...⇄ is not opening, i spend so much of time for recharge my account through online.
buffering is going on continuously, but web site in not open.
What is the reason that, why this happens again and again.Why your web site does not work properly and slowly, Please clarify. please give any other web link which is working properly.

Thanks & Regards,
Ramakrishna.U

my airtel landline connection is disconnected from a long period of time and no action was taken by the company inspite of constant complains..!
plz take this into consideration elsewise disconnect my landline connection permanently as i am highly disappointed..