Airtel Complaints & Reviews

Please sent me the prepaid bill details & sms details of the may 2011 to my mail [protected]@gmail.com Its urgent. my mobile number :[protected].

I have pasted the email which i have send to Airtel. It explains it completely
This is with regard to my Airtel mobile number 9840xxxxxx which I have been using for the last 8 years. Initially the number was taken in my company’s name , but once I left the organization I had submitted a letter from the Company to transfer the number to my name. This letter was submitted in 2007. All these years I have received my airtel bills through email or on occasions have called 121 and have found out the billing amount and have made payments regularly through internet banking.
I have been an active user of Airtel’s GPRS 99 Rs Plan all along. But when 3G was introduced your employees called and offered a Rs 100 plan for 3G. As I was not sure about what my usage in 3G would be, I clearly indicated that in the event of my usage exceeding Rs 100, to change my plan to Rs 675 plan. In the subsequent months my Mobile bills were charged still at Rs.100 plan for 3g and additional usage was charged extra. This made my bills look very high and I had visited your Bazullah Road Airtel Office in T.Nagar and complained about it and also called Airtel customer service and informed that it needs to be changed to Rs.675 Plan and I will not be able to pay the additional 3g usage charges as it’s not my fault if Airtel doesn’t change the plan despite my repeated requests. Inspite of all these complaints and calling customer care, I was billed on the same plan and charged extra usage charges for 3G. I was totally disillusioned with Airtel service , cause inspite of repeated complaints bill continued to show that I am in the Rs.100 Plan.
When your Call center staff called me I told them I will not pay the bill unless the excess amount for which I have been unfairly billed will be removed from my outstanding. They told me they will speak to the manager and get back to me. This conversation happened with different call center agents many a time. In May last week I had to leave to Europe for 3 weeks, During this time Call center agents were not able to reach me , so they took the worst and most unprofessional method to insult and embarrass me . They started calling all the numbers I had dialled in the last couple of months, which included my Family, Friends, Customers, Vendors and some of prospective customers and informed them that I have large outstanding bill to be paid.
My question here is , is it ethical for any Mobile service provider to access a customer’s private contact list without the permission of the customer? I have never heard of such a practice in any field where if an outstanding amount needs to be collected (especially a trivial amount) the lengths to which an organization can go to jeopardize somebodies professional and personal relationships.
The day I arrived after my Europe trip on 13th of June 2011, I was flooded with calls and emails from clients , family and friends informing me that they have been harassed by Airtel asking about my whereabouts and giving a detailed history of my outstanding amount. I have never been so embaressed by this barrage of calls which has resulted in me losing face as well as loss in reputation by key people in my life. The damage this has caused on my standing with my prospective clients specifically has been tremendous, resulting in loss of business.
Not only has this incident affected my reputation, but has taken a toll on me physically and mentally driving me to the point where I would like to kill myself. I feel that if your organisation could go to such lengths to call all my contacts, I’m sure that your organization would go to any length to collect this amount, even extreme measures. So tomorrow in the event that anything should happen to me or my immediate family I would solely hold Airtel responsible for it.

Prem

Eversince I have put up my Airtel Braodband I have been facing probles with it. First the wifi box was faulty with the gadgets in my house not being able to connect to it... had to switch it on and off several times till the connection was made. This happened for 5 months. Then the box was finally changed. The new box tough connected to the gadgets used to break its connection with the internet every couple of hours badly effecting my games online. The service provider's agent came and visited my home on 11th May and said that there was a problem in the line in the area and would take 2 days to settle. AHe fiddled my settings too. After he went my connection with the internet started breaking every 10-15 minutes. I have been complaining daily but no action is being taken.
Yeaterday (16th June 2011) my landline stopped working too. There is no ringtone and neither can I dial a no#. I was promised a person would come by 3 pm today, but NOTHING has happened. I do not have my landline to complain too now.

Airtel is a real frustrating Co. and it sucks!

I want my entire months bill reversed.

My Airtel mobile number is: [protected].

It is very regretful to have to observe that since the last one month or more, I have been facing a terrible problem with your AIRTEL connection.
The line gets disconnected even after say 10 seconds, making it irritating & rather impossible to communicate.
And the worst part is - your CustomerCare refuses to note down our complaint on the malicious & phony ground that our instrument is defective. THIS is nothing but only a white lie to make us fool.
I have put Tata/DOCOMO Sim into the same mobile and it works fantastic w/o any disconnection.
SO it evidently proves the dirty policy of your Airtel people.
SO will we have to, being constrained switch/port to Tata DOCOMO retaining our same number; believing that AIRTEL has gone worthless and no use to continue anymore with it?

Prem R Agorwal

My Airtel Disc TV is not Working from last month due to some signal problem, so i give complain to their customers care on[protected] and my customer request no 8315217 after few days i got a message that your problem remain unresolved second time i gave complain on[protected] and my customer request no 8434969 similarly on[protected] customer request no 8454483 and the result is same. After 2 weak they send the engineer but they also could not solve the problem.
So, i am helpless and i don't know what to do next please help me to solve my problem.

I will be grateful to you if you take this matter into your consideration and do the needful at the earliest.

Details of customer
Mithu Saha
Research Scholar
NEHU, Shillong-793022
Customer ID-[protected]

Dear Concern,
After getting 100% confirmation from your end, i went a head and re-generated port no and resubmitted my documents in Aircel for the third time
, but the MNP as been rejected again from AirTel for the same reason (third time). i have got same sms again.
( Sms received - "Rejected due to there are subsisting contractual obligation
from
the subscriber agreement")

i had been given a confirmation from appellate Ms.Shilpa that my mobile no as been put in do not reject list, but nothing is working.

I am sorry to mention but its been a worst services given from AirTel regarding my concern towards porting issue.

Kindly let me know the next step to get my issue resolved.


Thanking with Best and Warm Regards,

Jaiganesh
Bangalore
+91-[protected]

Hi Sir,

I am Sridar K .This is my mobile no(+91-[protected]).please forward this mail to an appropriate airtel customer care person.

Airtel tower problem in my village (Periya Pelamedu, Sundakampalayam(po) ,Sathyamangalam,Erode Dist.) and surrounding area so please found a new tower to my area.Many of our peoples calls are not receiving due to this tower problem and so kindly do the needfull as soon as possible.

Regards,
Sridar K,
S/o,A.Karupusamy
Periya Pelamedu,
Sundakampalayam(po) ,
Sathyamangalam,
Erode Dist.
Pin:638401

We purchased a Airtel DTH Connection from Khoshla Electronics, Kolkata on 14.08.2010. The Airtel Customer ID [protected].
But for the last two months the Set Top Box is not working properly, the Box is automatically turning off and restarted within few minutes. Initially this problem occurred after a long gap but now after every 10 minutes the Set Top Box is turning off.
We complained with the Airtel Customer Care many times –
Some Docket Nos :[protected]
[protected]
[protected]
A technician visited our home on 08.05.2011 and promised to replace the defective Box on the very next day and took Rs100 as his fees.(Phone No. of the Technician : [protected]) There after on many occasions technical experts of your company do visit us and take away money and they keep on promising this will be the end of our problem, and we continue to give them money in expectation of what they promised from the next day the DTH box will be ok but all of these are of no avail we are repeatedly cheated in the name of service we have sell out all the money as in paying the set top box and also service charge, for nothing, as all the service men have never given me any receipt of such payment and more to it, they never made any written promise, and the customers service personals are equally cold when it comes to giving real service.
With all these pain and anguish and cheating am compelled to take a cable connection and now paying fees to such cable man and this happens only because despite all my efforts and money the DTH machinery comes out to be a useless gadget , in the above circumstances I want refund Rs1440, that I have paid towards DTH machinery , Rs500, towards serviceman, along with the money, I paid towards my cable connection charge Rs1500, and in addition Rs[protected] crore) as damage caused by Airtel DTH functional and untrained professional and suffering caused and expenses borne by me.

sir
i am using airtel prepaid sim past 18 month i purchased it. bt it was bought on my friend name and address though i had not any document then. now i want change the ownership as well address of airtel prepaid sim
kindly guide me to change ownership.

from
surendra singh
[protected]

HI,
My set top box was discarded after rain .I called the engineer, he told that the set top box was discarded and you have to pay for installing a new set top box.
I told him that last year the same problem was occured and i had paid for that.
You assured that the problem will not occured again but the problem has occured again this year then he talk to his boss, his boss told that i have to pay for installing a new set top box again.

I hope u take some necessary steps to solve this problem

there was an deduction of balance from my account when i didn't subscribe to any services called mobile tv. When i called customer care complaint section all my calls were blocked. Please help.

hi,
I Had given a Complain regarding my POST PAID no :- [protected]. I had got a bill around 12,000 and the reason for that is the 3g usage, i was given a wrong information by an AIRTEL CUSTOMER CARE PERSON regarding the 3g,he gave me the plan as follows :- 1.25 gb for the cost of 675 and after 1.25 gb ,vbc is at 1p/100 kb up-to the max(shield ) amount of 2000.post hitting 2000 it will be unlimited . and he told me to send msg and some other plan was activated which i was not aware.

The second reason is my credit limit is 3500,so how can they charge me more than 3500,if the billing amount is getting more than 3500 the service should have been stopped immediately,why it was continued ?

i spoke to customer care person called lokesh on 31 st may and he gave me the assurance that the bill will be waved of but it was not waved off have and not heard anything from the airtel .on june 8 th when i again called i spoke to person call Mr Taj and he told he to send the mail to airtel .they gave me complete negative reply. so i am giving this consumer complain .

i even told them IF THE BILLS IS NOT WAVED OF :-
I HAVE ALREADY PORTED OUT FOR AIRTEL AND JOINED VODAFONE,I AM USING OTHER SERVICE OF AIRTEL WHICH WILL ALSO I CANCEL, LIKE I AM USING THE AIRTEL 3G MODEM INTERNET AND NO OF THAT IS [protected] AND I AM USING AIRTEL DIGITAL T.V ACCOUNT NO OF THAT IS [protected]. I WILL BE FORCED TO MOVE AND CANCEL THOSE 2 SERVICE ALSO.

IN spite of that i got a complete horrible negative response from them.

I HOPE THIS LETTER REACHES THE CORRECT person and some immediate action is taken.










Waiting for immediate reply.

Thanks & Regards

Capt. jacob Pradeep

I have an Airtel postpaid connection, the connection details are as under.

Mobile No: [protected]
Relationship number:[protected]
Bill Number:[protected]

There are erroneous internet usage charges in my Airtel bill for the period of 05th May 2011 to 04th June 2011. The total bill amount for May 2011 bill is Rs 122117.43 whereas my credit limit is Rs 5000 only. My average bill per month is Rs 1500.00 only.

The breakup of bill is as under:

1 one time charges: Rs 0.00
2 bill period charges: Rs 279.00
3 usage charges
Call charges: Rs 828.10
Value added services: Rs 1,09,822.10
Roaming: Rs 14.00
4 Discounts: Rs -229.30
5 Last bill period late fee: Rs 0.00
6 Taxes: Rs 11,403.53

Total charges Rs 1,22,117.43

I have been charged Rs 1,09,822.10 for Value Added Services. I would like to mention that I have never requested for activation of internet services on my mobile. As per the TRAI guidelines "No chargeable value added service shall be provided to a customer
without his explicit consent."

The bill shows internet data download of 6.9 GB out of which 6.2 GB was downloaded in a single day on 12th May 2011, which is practically not possible on a mobile internet connection. I am not a frequent user of internet on my mobile. The Data counter in my mobile is showing total data download of 7MB however the bill sent by Airtel is showing the data download of around 7GB, which is a huge difference.

The credit limit on my connection is Rs 5000. As per the TRAI guidelines, "The service provider shall intimate a postpaid customer (1) in advance about his credit limit and
(2) whenever he reaches 80% of the credit limit.
I was neither informed on reaching 80% of my credit limit nor on reaching 100% of my credit limit, even the number was not blocked upon exceeding 100% of my credit limit.

I have contacted the Airtel Nodal Officer on 7th June 2011 (Complaint Number[protected] but I did not get any satisfactory response from them. I have also written a mail to the Nodal Officer but there was no reply. I contacted the Airtel Appellate Officer regarding the same and did not get any satisfactory response from them. I have requested the below mentioned details from them.

1. Date on which Value Added Service (internet service) activation was requested on my connection and by whom.

2. The total volume of data download (in GB) as per your records.

3. The break up of Data Download and what all was downloaded from which websites, provide the website wise data download, time duration and time of download.

4. The rate at which data usage was charged.

5. How did bill exceed the credit limit of Rs 5000 on my account without any intimation upon reaching the full credit limit.

6. Why the connection was not stopped upon exceeding the credit limit.

The Airtel Nodal Officer and Airtel Appellate Officer have not been able to provided me the above requested details so far. They are just saying that the charges are valid and you will have to make the payment.

It has been 10 days since when I filed the complaint with Airtel and seeking resolution to the problem, however, nobody from Airtel is ready to look into it seriously.

It is causing a lot of mental trauma and harassment to me.

Himanshu

On 6/16/11, Brinda Phoebe <brinda.[protected]@gmail.com> wrote:
> Hi All,
>
> After placing so many complaints( 6 complaint numbers i have).
>
> After following up everyday through calls (20 calls minimum from last
> week).
>
> After Escalating the issue to Nodal Officer before two days still
> nothing seems to work.
>
> Since you people have never taken any action even after sending the
> mail that i'll be surrendering the connection if my problem is not
> solved by the end of the day there is no use in complaining again.
>
> I'll have the connection surrendered this weekend.
>
> I never thought Airtel has the worst Customer Care ever. It would be
> better for me to Choose an BSNL or Reliance or any other connection.
>
> I need a full refund of my money for installation and modem on Sunday
> when im going to surrrender the connection. I dont want to escalate
> the issue anymore to appelate authority or anyone.
>
> Airtel is not gonna lose one customer its gonna lose other customers
> as i would never recommend anyone this worst service which i faced
>
> Regards
> Brinda
>
> On 6/16/11, nodal.[protected]@airtel.in <nodal.[protected]@airtel.in> wrote:
>> Dear Airtel Customer,
>>
>> Thank you for writing to us. We have already received a similar email
>> from
>> you earlier.
>>
>> We are currently resolving your query and would revert to you within in
>> 24
>> Hours.
>>
>> Warm Regards
>> Airtel Customer Service
>>
>> This is an auto-generated response. Kindly do not reply on this mail.
>>
>>[protected]-Original Message[protected]------
>> Subject: Re: BROADBAND BROWSER[protected] BRINDA - CHENNAI -
>> KILPAUK [|BAL|Qrc4450118|]
>> Date: 16/06/2011 05:17:28 pm
>> From: brinda.[protected]@gmail.com
>> To: nodal.[protected]@airtel.in
>> Message body:
>> Hi Naveen,
>>
>> One more Complaint #47669026 to my queue
>>
>> The Modem issue has not been resolved yet.
>>
>>> We would like to confirm that we had already registered a request with
>>> reference number 47669026. Our team is working on the same and the
>>> request
>>> will be resolved by 16-JUN-2011 12:15 PM.
>>
>> What about this confirmation when only 12:15 PM will tick on Airtel's
>> Clock still no one turned up. This is real dissatisfaction i have ever
>> faced.
>>
>> I need the action to be taken immediately/ or by the end of this day.
>> If its not gonna happen today i would surrender the connection by this
>> weekend and there is no more say on it.
>>
>> Airtel has to refund me the connection/installation Charges and the
>> wifi modem charges
>>
>> Regards,
>> Brinda
>>
>> On 6/15/11, nodal.[protected]@airtel.in wrote:
>>> Dear Customer,
>>>
>>> Ref: Email dated[protected], concern regarding modem faulty for airtel
>>> landline [protected].
>>>
>>> Thank you for writing to airtel.
>>>
>>> We regret for the inconvenience caused to you in this regard.
>>>
>>> We would like to confirm that we had already registered a request with
>>> reference number 47669026. Our team is working on the same and the
>>> request
>>> will be resolved by 16-JUN-2011 12:15 PM.
>>>
>>> Further, we would like to inform you that, as per the reference number
>>> 33191680 an amount of Rs. 150.00/- has been credited to the account of
>>> the
>>> above mentioned number. The same will reflect as a credit in your
>>> forthcoming bill.
>>>
>>> We seek your cooperation in this regard.
>>>
>>> It is our privilege to have you as our valued customer and would like to
>>> thank you for your continued patronage. We look forward to a very warm
>>> and
>>> fruitful association with you.
>>>
>>> Please do write in for any further assistance.
>>>
>>>
>>> warm regards,
>>> Naveen Kumar
>>> customer care executive
>>> bharti airtel limited.
>>>
>>> Your response will help us to enhance your experience with Airtel.
>>> Please
>>> click on the link below & provide us your valuable feedback on this
>>> interaction
>>> Click here to provide Feedback.
>>>
>>> Or, if you cannot click on the above link, please copy the full URL from
>>> below and paste the URL in your web browser.
>>>
>> https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=E2256C95EE10
>> 739DFB1E6AACD636474A444FB3D238BB16494CB1D0335CBDC4&refno=Qrc4450118
>>>
>>>
>>>
>>>[protected]Original Message[protected]
>>> From: brinda.[protected]@gmail.com
>>> To: nodal.[protected]@airtel.in
>>> Cc: [protected]@consumergrievance.com
>>> Sent: 15/06/2011 07:02:03 PM
>>> Subject: Re: BROADBAND BROWSER[protected] BRINDA - CHENNAI -
>>> KILPAUK [|BAL|Qrc4366694|]
>>>
>>> Hi All,
>>>
>>> The issue is not resolved
>>>
>>> Complaint no's 47358688, 47613586, 47557588
>>>
>>> Even after registering so many complaints with Customer Care i'm so
>>> dissatisfied that no action has been taken to resolve the issue.
>>>
>>> The so called Technical Person never reached my place although the
>>> Customer Care Executive everytime tells me that he would come today
>>> but the day never came yet.
>>>
>>> I'm so fed up that no action is taken on repeated complaints
>>>
>>> Recalling the Problem:
>>>
>>> Modem doesnt work.. The DSL and Internet links are not showing up
>>> which i'm facing from the last saturday.
>>>
>>> I would like to have this resolved by Tomorrow noon, Else i would have
>>> to surrender back the connection and the Modem and i would have to
>>> claim the connection/installation fee and the modem price.
>>>
>>> If this is going to be fixed by the given deadline then i need my bill
>>> to have the adjustments/deductions for the 5 days for which i had no
>>> service of broadband.
>>>
>>> Regards
>>> Brinda
>>>
>>> On 6/8/11, [protected]@airtel.in <[protected]@airtel.in> wrote:
>>>> Dear Customer,
>>>>
>>>> Ref: Email dated[protected], concern regarding connection not working
>>>> for
>>>>
>>>> airtel landline [protected].
>>>>
>>>> Thank you for writing to airtel.
>>>>
>>>> We would like to confirm that we had already registered a request with
>>>> reference number 47358688. Our team is working on the same and the
>>>> request
>>>>
>>>> will be resolved by 09-JUN-2011 01:30 PM.
>>>>
>>>> We seek your cooperation in this regard.
>>>>
>>>> It is our privilege to have you as our valued customer and would like
>>>> to
>>>> thank you for your continued patronage. We look forward to a very warm
>>>> and
>>>>
>>>> fruitful association with you.
>>>>
>>>> Please do write in for any further assistance.
>>>>
>>>>
>>>>
>>>> warm regards,
>>>> Naveen Kumar
>>>> customer care executive
>>>> bharti airtel limited.
>>>>
>>>> Your response will help us to enhance your experience with Airtel.
>>>> Please
>>>>
>>>> click on the link below & provide us your valuable feedback on this
>>>> interaction
>>>> Click here to provide Feedback.
>>>>
>>>> Or, if you cannot click on the above link, please copy the full URL
>>>> from
>>>> below and paste the URL in your web browser.
>>>>
>>>
>> https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=D63958A1DA3C
>>>
>>> 5FA9EF127E808A8BF0107A858988F575DF7396F8197D8BF418&refno=Qrc4366694
>>>>
>>>>
>>>>
>>>>[protected]Original Message[protected]
>>>> From: brinda.[protected]@gmail.com
>>>> To: [protected]@airtel.in
>>>> Cc: remigious.[protected]@ge.com
>>>> Sent: 08/06/2011 05:05:35 PM
>>>> Subject: Broadband Browser[protected] Brinda - Chennai -
>>>> Kilpauk
>>>>
>>>>
>>>> Hi,
>>>>
>>>> I requested for the connection last week and we had it installed and
>>>> everything
>>>> worked fine on monday (6th June 2011) but from tuesday i'm unable to
>>>> access
>>>>
>>>> internet, none of the modem lights (internet, ADSL) other than wifi and
>>>> power.
>>>> Please have some technician sent to have this fixed as early as
>>>> possible.
>>>>
>>>>
>>>> I tried calling the Reach Mobiles (Anna Nagar) but no one is responding
>>>> and
>>>>
>>>> customer care is really a pain as it gets disconnected when it says we
>>>> are
>>>>
>>>> transferring your call to the customer care officer,
>>>>
>>>> Address:
>>>> 47 Secretariat Colony
>>>> 2nd Street, 1st floor
>>>> Kilpauk
>>>> Chennai 600 010
>>>>
>>>>
>>>> Regards
>>>> Brinda R
>>>> [protected]
>>>> This e-mail and any files transmitted with it are for the sole use of
>>>> the
>>>>
>>>> intended recipient(s) and may contain confidential and privileged
>>>> information. If you are not the intended recipient, p
>>> This e-mail and any files transmitted with it are for the sole use of
>>> the
>>> intended recipient(s) and may contain confidential and privileged
>>> information. If you are not the intended recipient, please contact the
>>> sender by reply e-mail and destroy all copies and the original message.
>>> Any
>>> unauthorized review, use, disclosure,dissemination, forwarding, printing
>>> or
>>> copying of this email or any action taken in reliance on this e-mail is
>>> strictly prohibited and may be unlawful.
>>> The recipient acknowledges that Bharti Airtel Limited or its
>>> subsidiaries
>>> and associated companies(collectively "Bharti Airtel Limited"),are
>>> unable
>>> to
>>> exercise control or ensure or guarantee the integrity of/overthe
>>> contents
>>> of
>>> the information contained in e-mail transmissions and further
>>> acknowledges
>>> that any views expressed in this message are those of the individual
>>> sender
>>> and no binding nature of the message shall be implied or assumed unless
>>> the
>>> sender does so expressly with due authority of Bharti Airtel Limited.
>>> Before
>>> opening any attachments please check them for viruses and defects.
>>>
>>>
>> This e-mail and any files transmitted with it are for the sole use of the
>> intended recipient(s) and may contain confidential and privileged
>> information. If you are not the intended recipient, please contact the
>> sender by reply e-mail and destroy all copies and the original message.
>> Any
>> unauthorized review, use, disclosure,dissemination, forwarding, printing
>> or
>> copying of this email or any action taken in reliance on this e-mail is
>> strictly prohibited and may be unlawful.
>> The recipient acknowledges that Bharti Airtel Limited or its subsidiaries
>> and associated companies(collectively "Bharti Airtel Limited"),are unable
>> to
>> exercise control or ensure or guarantee the integrity of/overthe contents
>> of
>> the information contained in e-mail transmissions and further
>> acknowledges
>> that any views expressed in this message are those of the individual
>> sender
>> and no binding nature of the message shall be implied or assumed unless
>> the
>> sender does so expressly with due authority of Bharti Airtel Limited.
>> Before
>> opening any attachments please check them for viruses and defects.
>>
>>
>

hi,
i am vincent i have a airtel digital tv connection for the past 2 years, i have shifted my house from velachery to thirunindravur ( near avadi ). i called the customer care people and informed that i have shifted my house kindly shift my airtel digital tv connection to my new place, but there was no response for 1 week.
then i called again this time they said the address where i have said is not available in airtel digital software so we cant help. for the past three weeks i am following up, but nobody responds. and they are not taking this as a complaint.

my airtel digital tv customer no. [protected].
the person who i spoke last is Mr. Waseem in the call centre, he said he can help anything since its a software problem.

kindly help to resolve the problem, as soon as possible.

Regards,

G. Vincent
[protected]

Dear Sir/ Madam,

To state I am Ramakanata Behera living at Begumpet, Hyderabad is a Airtel customer (Postpaid Service) having number - +91-[protected].

My alternate contact number[protected]

Recently I lost my number and blocked the SIM and requested for a New SIM today from Airtel Showroom at Begumpet,Hyderbad.

After geeting the new SIM the manager in Chargerge given 4 hour time to activate the SIM and make it operational. but after 4 Hour it has not been activated.

After this I amde a call to the call center and asked to wait for 30 min more so that it will be activated - Reference discussion number with Airtel customer care[protected]

Again afetr an Hour I made a call to the center and was told the card which has been given to me is a damage card and to ne replaced and again I have to go through the same process - ref. discusion and complain number[protected]
Due to this I suffred a lot missing all importnat calls from offices and faced lots of problem - need due of the damage caused for not meeting the deadlines during service.

Hello Respected sir/madam,

My name is Jignesh H. Tamakuwala. I am from Surat, Gujarat. As you might know that in Gujarat, MNP (Mobile Number Portability) is started from 20th Jan, 2011. My mobile no. is[protected] which is from Airtel, Gujarat. It’s a post-paid number. I had been using this number from December, 2008. Due to bad network reception, poor services and rude customer support, I have decided to port my given number from Airtel to Tata Docomo. When I have given request for porting, my request was rejected 3 times due to Legal reasons. When I tried to inquire about the legal reasons, Airtel outlet at Ghoddod Road, have told me that my number is a vanity number and I need to pay charges of Rs.1000 for that in order to leave Airtel. Now my point is when I bought this number, I was not told that this is some kind of vanity or special number and I did not paid any extra charges for that except Rs.300 for new connection and activation. When I argued this at Airtel office at Ghoddod Road, the executive named Krupa, gave me irresponsible answer that at that time, MNP was not in effect.

I truly believe that Airtel don’t want to let go any old customer to other company as it may bring bad reputation to them. I met many people at Tata Docomo office whose requests were also rejected just like mine by Airtel. They are charging this money so that many of the people would not leave them. This is my business number which I cannot afford to change as it is given to many people and if I do so, I would suffer a big business loss.

I have recorded my last conversation at Airtel outlet at Ghoddod Road, Surat with executive named Krupa. These people are handling more than one customer at a time. She has told me to pay Rs.1000 for vanity charge. When I argued the same as above, she has replied the same answer.

Please help me, as I am want to leave Airtel and their services.

Jignesh H. Tamakuwala
M –[protected]

Dear Sir,

My name is Mallesham K, my Airtel prepaid No. [protected], today(17/06/2011), an amount Rs. 15/ has been deducted from my account and I have received an SMS from 50505, saying" Thank you for registering. You have been deducted Rs 15/- for Kajol event. Call 50505 at 2p/Sec on 17June T &C apply." Where as I have not registered for any such service. When I received a junk(crap), simply I disconnected. This way Airtel cheating the customers like me. When I tried to contact Airtel Customer care 121, I could hear only their adds, I can't talk customer care executive.

This type of attitude of service providers like Airtel should be brought to the notice of the Media and public. We should condemn such behavior from Airtel.

Thanks & regards,

Mallesham Karre

Hi,
Airtel broadband has charged Rs 500/- online for new broadband connection in Bangalore (details below) claiming that if the connection is not feasible or Airtel fails to connect within 3 working days, money would be refunded. It's about 1 month (32 days) and I am yet to get the new connection or the money refunded on my account. I have tried reaching Customer care, Airtel escalation matrix, etc with false promises and wierd reasons.

I was trying of a private operator expecting to be a better service but this incident completely changed my opinion.

Below are the details of my application:
1. application number ONBANGA00000585 on 14th May 2011
2. Transaction Reference number:[protected]
3. Installation address: Bearing no 12, 2nd floor, 1st cross, Gundappa Layout, Byrasandra, C V RamanNagar, Bangalore - 560093 .

I have all the terms and conditions, filled forms, conversation with customer care executive and excalation matrix with Airtel stored with me as the prove (if required be). Please do revert back at [protected]@yahoo.co.in if you do need any clarifications/more information.


Warm regards,
Sarad.

Hi,

I want to complian about the poor customer service provided by Libra Communication. I applied for getting the prepaid SIM ownership changed for the no. [protected] and then subsequent change from prepaid to postpaid. However, I have been undergoing an "indefinitely delayed" experience with Libra Communication people. In my case, I have been interacting with customer care execs Ms Pooja and Ms Harsha. It has been almost a month now and after every alternate day I try to follow up with them and I am still being told that it will happen "shortly". I hope I can get some kind of response from Airtel Presence soon.

regards,
Umar