Airtel Complaints & Reviews

I work here in Mangalore and I wanted to change my plan for this number ([protected]) from Postpaid to Prepaid.
I visited the Airtel service center in Kottara(April 25), Mangalore requesting for the change. They asked me to get some Identity proof which included PAN, Ration Card etc. Upon providing the photo copy of ration card, they said that the photo was not very clear and would require a much more clearer photo. Unfortunately, none of the photocopies I provided over the next few days made them happy. They suggested that I go for a ‘Lighter Copy’ which is supposed to give a much better picture clarity. After a day or two, I took all sorts of photocopied documents (PAN, VOTERS ID, DRIVING LICENSE etc) to them. I believe that it was definitely in an acceptable clarity level. When I went there, they asked me to come in the next month(May) to submit the request because they have already achieved their targets for the current. I pleaded further to consider my request, as I was finding it very difficult to find time to do all this repeated nonsense in between my daily work. They told me bluntly that they cannot do anything about it and were not interested to take my request. I was fed up running around to your service center just to submit this simple request.

I have been a loyal customer to AIRTEL from the past 10 yrs now but in many instances encountered over a period of past one year, I have observed that their service quality has deteriorated badly. I no longer feel proud or good to be associated with the Airtel brand and thus wanted to shift to a new service provider. So I applied for Number Portability.

Someone from airtel office called me and pleaded to continue with their service and they gave me a Service Request No. 37218417 which would address my request for postpaid to prepaid conversion. I agreed. After that my mobile has totally stopped working(May 5th onwards). When I called their service center asking for the status, I get an answer saying that my connection has been released and the number is no longer available. I guess airtel just wants to trouble the consumer by inactivating the number for having applied to number portability. If they are not interested and incapable of providing any reasonably good service, they should accept the reality and have the courtesy to inform the consumer that the number is being disconnected and the reason for the same.

I have recieved hell number of calls from some clowns in Airtel apologising and saying that they will set it right. Nothing has happened till date. I have already bought a new connection too. After all this harrasment, I just wanted a confirmation to me that this number is disconnected and no longer in my name for whatever reason. I want a confirmation from them that this number is disconnected and the reason for disconnection. Let me just throw off that SIM. I don’t want to get some other issues on a future date due to your half baked services. But even that is not done till date. I have not yet paid the bill for the month of april which was due 2 days back because i have no guarantee that these clowns will even refund my security deposit.

My prepaid airtel no is [protected]. Since last 6 days, airtel company is deducting Rs.1 per day for FRIENDS CHAT. I have not activated this service. I have call your provided no for deactivation but it's vain. Your customer care person is not properly answering.He again and again disconnect my call. I have no so much time for your worst service. Airtel is so poor and cheap company that it is automatically deducting customer's money.If you are efficient then do your business in proper and truthful way. It is always happen with me. But still I have not changed your company. Now you are forcing me to quit your company and choose new better company. So please deactivate this friends chat urgently and credit RS.6/ on my above mentioned number.

My name is Harbans Singh and my mobile number is [protected], Earler it was MTNL Number which were 6 years old. On 19th March i converted to Airtel through MNP. On 22nd April my Outgoing barred due to wrong ID submitted when i confirm with the shopkeeper he contacted the Distributor in Ramesh Nagar Mob No. ([protected]). He said that it was mistake of excecutive under him and he fired him for this mistake. Then he said that your number will be unbarred in 48 hrs and asked me to resubmit the documents on Airtel. I went to Tagore Garden for resubmitting the documents but the excecutive named Preeti deny to take the documents then i called the distributor then distributor gave me the number of Mr. Saurabh (TM) ([protected]) after a long fight from me and distributor Preeti took my documents and distributor said that he is going to mail the same concern to Higher Authority and give me two days time. On 25th when my number still not started i went to Distributor he said we are going to activate within 2 days. From that day till now i am calling to Customer Care Twice or Thrice a day, visiting to distributor every day, Calling to Mr. Saurabh four to six times per day and going to Airtel Tagore Garden everyday but same response we are working on it. Now my number has been barred completely. Somebody is saying that your number will not unbarred, somebody is saying it will unbarred on 31st May, somebody says we cannot help you contact your distributor.

Now please help me.

Dear sir
Some of d customer care persons activated call me tune service to my airtel GSM number. I did't activated/requested them to activate call me tune. My balance got reduced by 45Rs. I complained so many times to airtel customer care. But dey r telling u requested for dat service dats why we activated. But i did'nt even press the button. They doing everymonth like this. They are automatically activating some offers n reduceng the amount. Pls do the needful. My num is [protected] airtel GSM andhrapradesh. And i registered in Do not Distrub, bt still i am receiving customer care calls.

Regards
G.Guruprasad
[protected]

Hi,

I am airtel subscriber,chennai, ph: [protected], and i have e-recharged with rupees 22. its the plan to get benifit to 1p/sec for aitel mobiles, 1.2p/sec for all others mobiles.
i recharged to this service on 20th may,2011.
I have collected this tarif plan from www.airtel.in.
But still when i make a call, they are deducting 1.2p/sec to any mobile even airtel mobile also.

i have complaned this issue to airtel customer care via phone call.
but they are not giving any proper anwer.
pls help me to move further step.



Regards,
BKartheek

I have subscribed to airtel dishtv with HD connection, with south value pack (Connection No. [protected]). As mentioned in the south value pack over their portal, saakshi TV channel and TV5 channels are suppposed to be given along with other channels. but to our dismay, these two channels are not given. inspte of repeated mails also there is no response from their team, With much difficulty by holdin and waiting over phone for 35 minutes, we could able to speak to one of their executives, but that executive could not confirm for which package we have subcribed to. my point is why there is no response from them.

If they take additional amount for HD connection, no HD channel is provided as others do (free channels)

contrary to their own advertisement, presribed hannels are not given,

any body who wants to go for Airtel TV, pl do not go for it, it is abo[censored]e crap


sanat

i am holder of mobile no [protected] of airtel from last two months games mania subscription is regularly charged from my balance for this I have longed a complaint on 16.5.2011 through the same site in accordence i recieved a call from airtel that it is charged due to activation of freinds sms service the same was deactivated on the same day .
And now I am harressd by the service provider that from 21.05.2011 they have again started charging the huge ammount from my account . please see into the matter and refund my money and a solid solution for my problem .

for your kind information I may tell you that i am your customer since 1995.

I am complaining about the poor services provided by airtel, these people are activating useless services without the owner permission and deducting amount from our balance.
After that customer care support is not lifting calls on 198 and 121 ..

If this problem persists than I will ask all my friends and relatives to discard use of all airtel number and services and opt for some other service provider like Vodafone and docomo.

So I ask you to take some action and refund my money as soon as possible


My airtel no is: [protected]
Sim Card Holder Name: Ankit jain

I had sent this mail to the nodal officer and [protected]@airtel.in with no response yet

============================

Dear Nodal Officer / Concerned at customer care,

I had filed a cancellation request for my landline connection [protected] (Account No:[protected] on 15th May 2011 (Cancellation Request Number[protected]. According to the Customer Care Executive - they said my connection would be cancelled within 7 days. And I've got 3 retention calls from you department which I rejected as i still want to cancel my connection because we're being shifting to Agra in 2 days from now. The retention call department people approved and said that my connection would be cancelled within 7 days (from 15th may) as told before.

Today (22nd May 2011) I called Airtel CC, that why my connection hasnt got cancelled - the Executive (Mr Naved) said that my cancellation request is still under process and services would be discontinued soon & also he has raised my ticket to higher priority.
But when i called again (on 22nd May 2011 evening) the Executive said that my Cancellation Request has been taken off by me as I was offered some Rental Waiver for next month by Mr Prashant and I approved of it - which is EXTREMELY RUBBISH AND A LIE - as I simply said I dont want connection anymore and ended the call.. What is the fun of getting the connection for next month without rental when we are shifting this month. We're surprised by the talk from CC.

I DIDNT approved to continue my connection and I WANT DISCONNECTION OF MY SERVICES WITH IMMEDIATE EFFECT. I wont be here after 2 days and dont want the services to be retained at all. As per initial communication it should have been stopped by today, and l am not responsible for any bills from tomorrow onwards.

With this kind of response from airtel I won't be recommending Airtel to anyone.

==========

So with no response I tried calling CC again today and got to talk with Mr Harish. And instead continuing with my old request he gave me a new request number and said to wait again for 7 days now. Now what is this meant to be??? Will I have to submit cancellation request like 1000 times???

I want my cancellation to be done today itself - and Airtel cant resolve it...

Regards
Mohit Arora

We asked for approval to provide [protected] as a new activation as we have almost all numbers of same digits & till yet number was not been activated to anyone else, regarding the same we were being in receipt of call of Ms. Hemlata & mail of Ms. Rkha Kesharwani but its almost one and half month gone, how much time airtel use to take for a new activation to existing customers? Previously only complaints were not being rectified...

I was charged for some of services which i have not used at all in my bill dated May 22, 2011

The following is the list

22/APR/2011 16:47:54 JavaGame_SexyRacing 1 99.00
25/APR/2011 18:53:54 TextServ_TadkaLive 1 20.00
03/MAY/2011 09:41:[protected] 1 15.00
03/MAY/2011 13:26:[protected] 1 10.00
10/MAY/2011 21:02:27 TextServ_TadkaLive 1 20.00

My Airtel Relationship Number is:[protected]
Bill NUmber[protected]

my mobile no is [protected].. the caller tune service is being activated on my mobile without my consent nd Rs.30 has been deducted. i tried the code *678# but didnt work.. i sent the sms STOP to 543211 which didnt work either nd it also too Rs.3 out of my balance. Within a weeks time nearly Rs.60 has been looted from my account. To make things worse you have activated friends chat too.. What service are you guys actually providing.stop all those services immediately and remit my money..

airtel!
i have across to the poorest DTH sercvices providers in my life i have two other different DTH services providers with the great response.
i have installed my airtel a month and due to some construction problem i have got my TV reinstalled but due to some technical faults my airtel DTH is not working.
on the day of first installation the engineer has not informed me any information regarding that in the future for any services and assistance i should call customer care number.
from 21 may 2011 i has been calling engineer and i have not received any response. i am not a fool that i am wasting my sunday on this fooloish thing. if you dont want to provide any services please inform on first call. send engineer to dis-connect your AIRTEL DTH SERVICES, if i dont get your response till 23 may 2011 7:00 pm.

IN FUTURE I WILL NOT RECOMMEND AIRTEL TO ANY PERSON IN MY LIFE.
WHAT A POOR SERVICE.
ATLEAST NOT ACCEPTED FROM AIRTEL.
TATA SKY IS MUCH BETTER THAN AIRTEL.....

Dear Sir-

Mai Airtel 98 internet Pack Lagbhag 1 Saal Se Use Kar Raha Hu . . . .
Tab Se Slow Speed Ki Problem Maine Other Network Ke Sim Lagaye To Airtel Se Fast Speed Mil Rahe Hai (idea,Docomo & Uninor Speed 6 kbps to 24 kbps )
But Airtel 2 kbps to 6 kbps
My Handset is Nokia N70
My Location Saraswati Nagar Chungi Chauraha,Machhali Shahar
Mo. [protected]
121 or 198 Pe Call Karta Hu To Kehte Hai . . . Mai Setting Bhej Raha Hu Purani Setting Delete Kar Ke New Setting Save Kar Lo . . . Mobile Ko Bina Switch off Kiye Hue Battery Nikal Kar Sim Nikal Kar Firse On Kar Lo . . . Network Manualy Select Kar Ke Net Chalao . . . 1year Se Ye Sab Kar Raha Hun But Koi Fark Nahi Only Slow
Jab Kabhi Apne Shahar Se Dur Badshahpur or Badalapur ya fir Roaming Me Jata Hun To Waha Pe Apne Shahar Se Achchhi Speed Milti Hai . . . . .

Plz Help Me. . . . .

my name is satwinder singh.i have an airtel sim.my airtel no is [protected].on 21 may my account balance was 217 rs. but the next day it became zero then i recharged with 50 rs.then at same day at 12.15pm they deducyed 6.04 rs. then after deducting 30 paise at short intervals, at 1.37pm 37.05 rs. were deducted.i had complained customer care but they dont refund the money. i have never used internet but they say the whole money got deducted due to surfing. please refund my whole money which is nearabout 250 rs.

I am 75 years old customer of Airtel service and my mobile number is [protected].
Today (date: 22/05/2011) i got message at 2.05p.m from Airtel services number-AD-54321,"Thanks for downloading Humgama Contest Game from Airtel.You have been charged Rs.10..." i never downlaoded nor sent any request in my whole life time for this or such other games to Airtel.
As i have hearing problem so on my behalf my daughter Savita complaint Airtel costumer care complaint numbers: 121 and 198. there i complaint about it. Call center Operator ms Ashwini after checking that no such games were downlaoded and it was Airtel mistake, and so with apology asured her that my money will be refunded. As she switch off the phone again i got two messages from Airtel Service number:543211 at 2:27p.m.telling me further unneccessary duduction they made from my prepaid accout. Message i got is : "thank you for choosing HelloTunes. you have been charged rs 30 for 30 days. and t stop this service call[protected]..." and the second message: "You have been charged Rs.15 your Hellotunes has been changed to Tum Ho Mera Pyar. to search your favorite song sms ..."
in this way Airtel without any demand duducted 55 Rs provided me Hellotune services with dirty song. so my daughter again called Airtel Service and told the operator about both unwanted, undemanded services and duductions. the second Operator again with apology refunded 45rs.
But again at 3.45 pm i got same messages from 543211 duducting my 45rs. so i again complaint to 121and 198 about the same mistake. the operator again apologized for the Airtel Mistake but denied to refund the money with baseless auguement that Airtel cannot refund Thrid time money to the same number so he is helpless to refund my money. when i asked him then how Airtel can deduct money from customer accout without any demand, he told me that i should talk about my complaint to his superiors and made me to hold down the phone for near about 30 minutes and then cut off the call. after that i tryied for next two hours to contect customer care operator but Airtel managed my call not to get contected with customer care operators.
This is regular practice immoral business ethics of Airtel. this is happened with me many times in past servives too.
and so I want my money to be refunded back and no such trouble in future.
Thanking you

Dear Team,
This is to inform you that i am Varun Sethi holder of airtel braodband connection no.[protected],account No. 15053433. Tommorow 21/05/2011 at 4.30 p.m i got a call from airtelno.+[protected] to deposit my outstanding bill of airtel bill no.[protected]. actaully airtel is charging me DSL usage charges for past five months which total came to around about 290/- for which i already complained each and every personnel of airtel and got the reference no. for the same but nothing happened.On 21/05/2011 at 4.30 P.M i got call from .+[protected] to deposit the money i told my problem to that person his name is HARINDER he told me sir i can't do anything regarding your problem but u have to deposit the outstanding money . he told me " I am calling you just to deposit money this in non of ma business" after listening to this i got angry and told harinder to cut my airtel connection he told me for this i again can't do anything and you have to deposit the outstanding amount at any cost. He threatens me that if you cannot deposit money on time i regularly call you and disturb you at every time . After Listening to this i got completely shocked and disconnect the phone and rush to Airtel main office in model town and spoke to airtel represtantive nad told her the complete complete conversation and she told me that you have to deposit 500 hundred rupees for the same. I deposit 500 hundred rupees on 21/05/2011 at 6:49:39 P.M and my receipt no. is CA4084713NM. i deposit the amount and came back home thinking the issue is over but i thought it wrong. on 22/05/2011 sunday i got call from [protected] at 12.22.P.m for airtel to deposit the outstanding amount and the person calling me is Harinder and he told me sir i have to do my duty to call you and disrub you for the outstanding amount . This is not finished yet he call me again after 2 hours at 2.03 P.M from [protected].and threaten me to deposit the money at this time my patienced got over and start the other way and HARINDER also abuse me and abuse till the call end. He told" no one can do anything to me and my name is HARINDER do whatever you want to do ". I told him that i already deposit the money without listening to this he ABUSE me and talk to me in ABUSE language ....


IS this the behaviour of your representative who call the customer for the outstanding bill. se my account i deposit the money of my bill on regular basis and this is the way airtel represntative treated us.


I Want that strict action against that person who call me and told me that no one can do anything to me. i want to teach him a lesson how to work in a corporate world. i myself works as a deputy manager in HDFC BANK Ltd. is this a way we treat our customer . This is ridiculous and shame on the part of airtel who hired such a illetrarte person


Kindly take this email as a serious note and do something against that person so that like i am treated no else can be treated in future.


Yours truly,
Varun Sethi
H No-Wg - 87, Islam Ganj
Jalandhar City
Punjab
Mobile No. [protected]

i am an airtel user.i am being disturbed by an unknown number- [protected] which gives missed calls or sends vulgur, obscene sms's to my number. I want to know to whom does this no [protected] belong to.
I am totally fedup with this. I request the airtel service provider to block the number as soon as possible so that i can continue with the service.
my number is - [protected].

Kindly do the needful, at the earliest.

My Airtel Mobile no. is [protected]. Airtel has, without my permission, enrolled me for Friends Chat and is deducting Rs. 30 per month. I wonder how they can deduct any amount without permission.I would like them to stop this service but I don't know how to do this. I am unable to register my complaint by contacting 121. Not only is it tedious, it is often difficult to complete the process of registering the complaint.
I am also receiving several nonsense messages with vulgar text. I hope that by registering this complaint in this forum, I will get some relief. My advance thanks.

I am an airtel prepaid customer and my number is [protected]. I recently bought a Blackberry Bold 3 mobile phone. The internet and other services are not getting activated. I checked the website and i sent an sms to 121 saying airtelbb. Even after repeated attempts, my activation has not taken place. I have called 121 and the customer care executives have absolutely no idea about BB Services. The purpose of buying a blackberry is lost if there are no BB services activated. Their customer care is pathetic and they have no value of the customer queries.
I am unable to activate the monthly Rs.399 (Unlimited emails (POP/IMAP) + Instant Messaging + Internet Browsing)
Kindly look into the matter and please do the needful.
Thank you,
Pooja
[protected]