Airtel Complaints & Reviews

Hi,

I am airtel subscriber,chennai, ph: [protected], and i have e-recharged with rupees 22. its the plan to get benifit to 1p/sec for aitel mobiles, 1.2p/sec for all others mobiles.
i recharged to this service on 20th may,2011.
I have collected this tarif plan from www.airtel.in.
But still when i make a call, they are deducting 1.2p/sec to any mobile even airtel mobile also.

i have complaned this issue to airtel customer care via phone call.
but they are not giving any proper anwer.
pls help me to move further step.



Regards,
BKartheek

I have subscribed to airtel dishtv with HD connection, with south value pack (Connection No. [protected]). As mentioned in the south value pack over their portal, saakshi TV channel and TV5 channels are suppposed to be given along with other channels. but to our dismay, these two channels are not given. inspte of repeated mails also there is no response from their team, With much difficulty by holdin and waiting over phone for 35 minutes, we could able to speak to one of their executives, but that executive could not confirm for which package we have subcribed to. my point is why there is no response from them.

If they take additional amount for HD connection, no HD channel is provided as others do (free channels)

contrary to their own advertisement, presribed hannels are not given,

any body who wants to go for Airtel TV, pl do not go for it, it is abo[censored]e crap


sanat

i am holder of mobile no [protected] of airtel from last two months games mania subscription is regularly charged from my balance for this I have longed a complaint on 16.5.2011 through the same site in accordence i recieved a call from airtel that it is charged due to activation of freinds sms service the same was deactivated on the same day .
And now I am harressd by the service provider that from 21.05.2011 they have again started charging the huge ammount from my account . please see into the matter and refund my money and a solid solution for my problem .

for your kind information I may tell you that i am your customer since 1995.

I am complaining about the poor services provided by airtel, these people are activating useless services without the owner permission and deducting amount from our balance.
After that customer care support is not lifting calls on 198 and 121 ..

If this problem persists than I will ask all my friends and relatives to discard use of all airtel number and services and opt for some other service provider like Vodafone and docomo.

So I ask you to take some action and refund my money as soon as possible


My airtel no is: [protected]
Sim Card Holder Name: Ankit jain

I had sent this mail to the nodal officer and [protected]@airtel.in with no response yet

============================

Dear Nodal Officer / Concerned at customer care,

I had filed a cancellation request for my landline connection [protected] (Account No:[protected] on 15th May 2011 (Cancellation Request Number[protected]. According to the Customer Care Executive - they said my connection would be cancelled within 7 days. And I've got 3 retention calls from you department which I rejected as i still want to cancel my connection because we're being shifting to Agra in 2 days from now. The retention call department people approved and said that my connection would be cancelled within 7 days (from 15th may) as told before.

Today (22nd May 2011) I called Airtel CC, that why my connection hasnt got cancelled - the Executive (Mr Naved) said that my cancellation request is still under process and services would be discontinued soon & also he has raised my ticket to higher priority.
But when i called again (on 22nd May 2011 evening) the Executive said that my Cancellation Request has been taken off by me as I was offered some Rental Waiver for next month by Mr Prashant and I approved of it - which is EXTREMELY RUBBISH AND A LIE - as I simply said I dont want connection anymore and ended the call.. What is the fun of getting the connection for next month without rental when we are shifting this month. We're surprised by the talk from CC.

I DIDNT approved to continue my connection and I WANT DISCONNECTION OF MY SERVICES WITH IMMEDIATE EFFECT. I wont be here after 2 days and dont want the services to be retained at all. As per initial communication it should have been stopped by today, and l am not responsible for any bills from tomorrow onwards.

With this kind of response from airtel I won't be recommending Airtel to anyone.

==========

So with no response I tried calling CC again today and got to talk with Mr Harish. And instead continuing with my old request he gave me a new request number and said to wait again for 7 days now. Now what is this meant to be??? Will I have to submit cancellation request like 1000 times???

I want my cancellation to be done today itself - and Airtel cant resolve it...

Regards
Mohit Arora

We asked for approval to provide [protected] as a new activation as we have almost all numbers of same digits & till yet number was not been activated to anyone else, regarding the same we were being in receipt of call of Ms. Hemlata & mail of Ms. Rkha Kesharwani but its almost one and half month gone, how much time airtel use to take for a new activation to existing customers? Previously only complaints were not being rectified...

I was charged for some of services which i have not used at all in my bill dated May 22, 2011

The following is the list

22/APR/2011 16:47:54 JavaGame_SexyRacing 1 99.00
25/APR/2011 18:53:54 TextServ_TadkaLive 1 20.00
03/MAY/2011 09:41:[protected] 1 15.00
03/MAY/2011 13:26:[protected] 1 10.00
10/MAY/2011 21:02:27 TextServ_TadkaLive 1 20.00

My Airtel Relationship Number is:[protected]
Bill NUmber[protected]

my mobile no is [protected].. the caller tune service is being activated on my mobile without my consent nd Rs.30 has been deducted. i tried the code *678# but didnt work.. i sent the sms STOP to 543211 which didnt work either nd it also too Rs.3 out of my balance. Within a weeks time nearly Rs.60 has been looted from my account. To make things worse you have activated friends chat too.. What service are you guys actually providing.stop all those services immediately and remit my money..

airtel!
i have across to the poorest DTH sercvices providers in my life i have two other different DTH services providers with the great response.
i have installed my airtel a month and due to some construction problem i have got my TV reinstalled but due to some technical faults my airtel DTH is not working.
on the day of first installation the engineer has not informed me any information regarding that in the future for any services and assistance i should call customer care number.
from 21 may 2011 i has been calling engineer and i have not received any response. i am not a fool that i am wasting my sunday on this fooloish thing. if you dont want to provide any services please inform on first call. send engineer to dis-connect your AIRTEL DTH SERVICES, if i dont get your response till 23 may 2011 7:00 pm.

IN FUTURE I WILL NOT RECOMMEND AIRTEL TO ANY PERSON IN MY LIFE.
WHAT A POOR SERVICE.
ATLEAST NOT ACCEPTED FROM AIRTEL.
TATA SKY IS MUCH BETTER THAN AIRTEL.....

Dear Sir-

Mai Airtel 98 internet Pack Lagbhag 1 Saal Se Use Kar Raha Hu . . . .
Tab Se Slow Speed Ki Problem Maine Other Network Ke Sim Lagaye To Airtel Se Fast Speed Mil Rahe Hai (idea,Docomo & Uninor Speed 6 kbps to 24 kbps )
But Airtel 2 kbps to 6 kbps
My Handset is Nokia N70
My Location Saraswati Nagar Chungi Chauraha,Machhali Shahar
Mo. [protected]
121 or 198 Pe Call Karta Hu To Kehte Hai . . . Mai Setting Bhej Raha Hu Purani Setting Delete Kar Ke New Setting Save Kar Lo . . . Mobile Ko Bina Switch off Kiye Hue Battery Nikal Kar Sim Nikal Kar Firse On Kar Lo . . . Network Manualy Select Kar Ke Net Chalao . . . 1year Se Ye Sab Kar Raha Hun But Koi Fark Nahi Only Slow
Jab Kabhi Apne Shahar Se Dur Badshahpur or Badalapur ya fir Roaming Me Jata Hun To Waha Pe Apne Shahar Se Achchhi Speed Milti Hai . . . . .

Plz Help Me. . . . .

my name is satwinder singh.i have an airtel sim.my airtel no is [protected].on 21 may my account balance was 217 rs. but the next day it became zero then i recharged with 50 rs.then at same day at 12.15pm they deducyed 6.04 rs. then after deducting 30 paise at short intervals, at 1.37pm 37.05 rs. were deducted.i had complained customer care but they dont refund the money. i have never used internet but they say the whole money got deducted due to surfing. please refund my whole money which is nearabout 250 rs.

I am 75 years old customer of Airtel service and my mobile number is [protected].
Today (date: 22/05/2011) i got message at 2.05p.m from Airtel services number-AD-54321,"Thanks for downloading Humgama Contest Game from Airtel.You have been charged Rs.10..." i never downlaoded nor sent any request in my whole life time for this or such other games to Airtel.
As i have hearing problem so on my behalf my daughter Savita complaint Airtel costumer care complaint numbers: 121 and 198. there i complaint about it. Call center Operator ms Ashwini after checking that no such games were downlaoded and it was Airtel mistake, and so with apology asured her that my money will be refunded. As she switch off the phone again i got two messages from Airtel Service number:543211 at 2:27p.m.telling me further unneccessary duduction they made from my prepaid accout. Message i got is : "thank you for choosing HelloTunes. you have been charged rs 30 for 30 days. and t stop this service call[protected]..." and the second message: "You have been charged Rs.15 your Hellotunes has been changed to Tum Ho Mera Pyar. to search your favorite song sms ..."
in this way Airtel without any demand duducted 55 Rs provided me Hellotune services with dirty song. so my daughter again called Airtel Service and told the operator about both unwanted, undemanded services and duductions. the second Operator again with apology refunded 45rs.
But again at 3.45 pm i got same messages from 543211 duducting my 45rs. so i again complaint to 121and 198 about the same mistake. the operator again apologized for the Airtel Mistake but denied to refund the money with baseless auguement that Airtel cannot refund Thrid time money to the same number so he is helpless to refund my money. when i asked him then how Airtel can deduct money from customer accout without any demand, he told me that i should talk about my complaint to his superiors and made me to hold down the phone for near about 30 minutes and then cut off the call. after that i tryied for next two hours to contect customer care operator but Airtel managed my call not to get contected with customer care operators.
This is regular practice immoral business ethics of Airtel. this is happened with me many times in past servives too.
and so I want my money to be refunded back and no such trouble in future.
Thanking you

Dear Team,
This is to inform you that i am Varun Sethi holder of airtel braodband connection no.[protected],account No. 15053433. Tommorow 21/05/2011 at 4.30 p.m i got a call from airtelno.+[protected] to deposit my outstanding bill of airtel bill no.[protected]. actaully airtel is charging me DSL usage charges for past five months which total came to around about 290/- for which i already complained each and every personnel of airtel and got the reference no. for the same but nothing happened.On 21/05/2011 at 4.30 P.M i got call from .+[protected] to deposit the money i told my problem to that person his name is HARINDER he told me sir i can't do anything regarding your problem but u have to deposit the outstanding money . he told me " I am calling you just to deposit money this in non of ma business" after listening to this i got angry and told harinder to cut my airtel connection he told me for this i again can't do anything and you have to deposit the outstanding amount at any cost. He threatens me that if you cannot deposit money on time i regularly call you and disturb you at every time . After Listening to this i got completely shocked and disconnect the phone and rush to Airtel main office in model town and spoke to airtel represtantive nad told her the complete complete conversation and she told me that you have to deposit 500 hundred rupees for the same. I deposit 500 hundred rupees on 21/05/2011 at 6:49:39 P.M and my receipt no. is CA4084713NM. i deposit the amount and came back home thinking the issue is over but i thought it wrong. on 22/05/2011 sunday i got call from [protected] at 12.22.P.m for airtel to deposit the outstanding amount and the person calling me is Harinder and he told me sir i have to do my duty to call you and disrub you for the outstanding amount . This is not finished yet he call me again after 2 hours at 2.03 P.M from [protected].and threaten me to deposit the money at this time my patienced got over and start the other way and HARINDER also abuse me and abuse till the call end. He told" no one can do anything to me and my name is HARINDER do whatever you want to do ". I told him that i already deposit the money without listening to this he ABUSE me and talk to me in ABUSE language ....


IS this the behaviour of your representative who call the customer for the outstanding bill. se my account i deposit the money of my bill on regular basis and this is the way airtel represntative treated us.


I Want that strict action against that person who call me and told me that no one can do anything to me. i want to teach him a lesson how to work in a corporate world. i myself works as a deputy manager in HDFC BANK Ltd. is this a way we treat our customer . This is ridiculous and shame on the part of airtel who hired such a illetrarte person


Kindly take this email as a serious note and do something against that person so that like i am treated no else can be treated in future.


Yours truly,
Varun Sethi
H No-Wg - 87, Islam Ganj
Jalandhar City
Punjab
Mobile No. [protected]

i am an airtel user.i am being disturbed by an unknown number- [protected] which gives missed calls or sends vulgur, obscene sms's to my number. I want to know to whom does this no [protected] belong to.
I am totally fedup with this. I request the airtel service provider to block the number as soon as possible so that i can continue with the service.
my number is - [protected].

Kindly do the needful, at the earliest.

My Airtel Mobile no. is [protected]. Airtel has, without my permission, enrolled me for Friends Chat and is deducting Rs. 30 per month. I wonder how they can deduct any amount without permission.I would like them to stop this service but I don't know how to do this. I am unable to register my complaint by contacting 121. Not only is it tedious, it is often difficult to complete the process of registering the complaint.
I am also receiving several nonsense messages with vulgar text. I hope that by registering this complaint in this forum, I will get some relief. My advance thanks.

I am an airtel prepaid customer and my number is [protected]. I recently bought a Blackberry Bold 3 mobile phone. The internet and other services are not getting activated. I checked the website and i sent an sms to 121 saying airtelbb. Even after repeated attempts, my activation has not taken place. I have called 121 and the customer care executives have absolutely no idea about BB Services. The purpose of buying a blackberry is lost if there are no BB services activated. Their customer care is pathetic and they have no value of the customer queries.
I am unable to activate the monthly Rs.399 (Unlimited emails (POP/IMAP) + Instant Messaging + Internet Browsing)
Kindly look into the matter and please do the needful.
Thank you,
Pooja
[protected]

I have had purchased SONY LED KLV-40EX520 from CROMA on 15th Mar 2011, I have recd Airtel HD DTH. After registering with Airtel and receiving Airtel Customer
ID and I recharged my account with INR 1000 on 24 Mar 2011. Same day I requested your customer care executive over phone for the installation, the date and
time slot I got from executive was 25th Mar 2011 from 9:00 am to 10:00am. but the service Technician did not turned up in the promised time slot when I made
myself available by taking short leave from my office. He came after 2 hrs at around 12:30pm when I was not at home and was attended by my wife for the DTH
installation but due to some cable routing issue he did not install the connection and went back. after coming back from office I again contacted Airtel DTH
customer care center and requested new time which I recd for 26th Mar between 10:00am to 11:00am. Unfortunately no body visited during this time too. Thereafter
I followed many times with your customer care executives but..It was told to me that my complaint no. 6319676 is registered and it will be resolved latest by
4:30pm on 27 Mar 2011. But to my biggest surprise I recd a SMS on 27 Mar 2011 at 2:18pm mentioning my request has been resolved whereas I was still pending.
Immediately I spoke to Airtel customer care and told about this and It was assured to me that I should wait till 4:30pm and it will be resolved. BUT IT IS NOT
RESOLVED. Finally on 27th evening I contacted one local dealer SOMU CELL ZONE, OPP. SHIV MANDIR, NEAR Police Chowky, Pataudi Road, GURGAON. This dealer by name
ANIL has also spoken to AIRTEL about my problem but with no success. Finally I purchased new TATA SKY connection from him by paying INR 5810.
Next day I recd a call from AIRTEL asking me to get DTH installed and I requested them that now as I have purchased new TATA SKY so they should compensate
me for same as well as all the harassment I have gone thro otherwise I am ready to take a legal action for my consumer rights...but....
I did not loose my hope and again contacted AIRTEL customer service on 09th Apr 2011 and tried to resolved this without going legal way and got the contact
number of Mr. Rohit raj (cell no. [protected]). I also reported whole case to him but with no success.

Please let me know how to deal with them in such case.

Dear sir/madam i request you to please file a complaint against airtel...,,i use net for social networking...,,but day by day services are delibrately activated on my no [protected] ...,,the msg i got says thanks for using airtel mobile tv or thanks for downloading from gclub...,,the msg sender is "AD-54321"almost 100 times i call customer care...,,they say my service has been deactivated but again next day airtel charges RS.10 TO RS. 40 ...,,almost from 2 months earlier i've been complaining but no such notification i got till now....almost i lost 2000 above bucks ...,,i got hyper also and many times i put over my frustration on customer care executive...,,but till now it has not been permanently unsubscribed...,pls help me to get rid of this service......,,kindly reply me soon my email is [protected]@gmail.com
thanking you
your faithfully
satya prakash
(student)

My Airtel mobile number was registered with NDNC (Reg. no. W[protected]) on 4th January 2011. The sms following the registration said promotional calls or sms would stop within 45 days from then, but to my utter surprise, till today, 21st May, '11, I'm receiving these types of sms and calls. Also, when I went to lodge my complaint in their site (http://www.airtel.in/wps/wcm/connect/airtel.in/airtel.in/home/do+not+disturb+re...⇄ I find quite difficult to submit that. Everytime, after giving all the information, i.e. phone number, date, content of sms etc., some bogus message coming, saying "give today's date or past date" etc. and don't let me submit the form online. As a matter of fact, I was then complaining about the present day's sms or phone.

This is the case. Please help me what I can do next.

Hi,


Name: Ramajeyam.E

My airtel Number: [protected]


First i was written a mail to [protected]@airtelindia.com and there is no response after 24 hours and after one month i got a call from Airtel customer care regarding payment due but not against my compalint, I told to customer care executive,

1. Once we make the payment immediately you send me a reply, but if i lodge a complaints againts your poor service, Why you are not revert me immediately, now you are calling after a one month reg a payment.

2. Customer care executive said, first you tell what are all the probeling your facing, first we will resolve it, then we will ask payment, i said ok.

Comaplaint Below:

i. Cross Talking
ii. Irregular billing
iii. VAS ( monthly Rs.302) I am getting) i am using only Caller tune is that Rs.30/Month only.
iv. Some VAS, Learn english is activated without my knowledge for that charging monthly Rs.100/-
v. after resolving the issue then i make the payment

3. but all the above mentioned issue not reolve till now, and this is 3rd month

i have not made last two months payment, due to above mentioned issues. this is corporate CUG connection, Please think and do something.

Today my Outgoing calls & SMS has been deacitivated, please rectify my above issue then i will clear the payment ASAP

I am Awaiting for your reply from your end.

If i am not getting favourable reply, immediately i will change the service provider


My Account Summary -

Bill Date: 22-Mar-2011


[protected][protected][protected][protected]

Account No.
airtel No. One Time Charges Monthly Charges Call Charges Value Added Services Roaming Discounts Taxes Total Charges
[protected]
[protected] 0.00 374.00 1480.80 302.00 0.00 -1416.40 76.28 891.68
Total 0.00 374.00 1480.80 302.00 0.00 -1416.40 76.28 891.68


[protected][protected][protected][protected]


My Account Summary

Bill Date: 22-Mar-2011


Previous Balance Payments Adjustments This Month's Charges Amount Payable By 09/04/11 Amount Payable After 09/04/11
781.79 781.79 0.00 882.43 882.43 957.43

[protected][protected][protected][protected]

This Month's Charges

One Time Charges 0.00
Bill Period Charges 374.00
Usage Charges
Call Charges 1562.40
Value Added Services 303.00
Roaming 0.00
Discounts -1439.40
Last Bill Period Late Fee 0.00
Taxes 82.43
This Bill Period Charges 882.43



----- Original Message -----
From: [protected]@in.airtel.com
To: e.[protected]@youtelecom.com
Sent: Monday, March 14, 2011 7:56 PM
Subject: [SPAM] Acknowledgement Mail.


Dear Customer,

Thank you for writing to us.Your mail has been received by us,we shall get back to you within 24 hours.

Please note our new email id [protected]@in.airtel.com. In future post your queries/request or complaints on [protected]@in.airtel.com

Switch to E-bill
Save Paper
Save Trees

To activate bills by Email through your mobile, sms:
Process to Start Ebill service:STOPPAPER to 121 e.g STOPPAPER [protected]@xyz.com to 121.
Process to Update your Email ID:UPDATE to 121. E.g UPDATE [protected]@xyz.com to 121.
Process to get Ebill of any month:EBILL to 121.E.g EBILL [protected]@xyz.com to 121
Visit on www.airtel.in and subscribe to Ebill !

Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: Re: Payment Receipt for your Airtel Account Number : [protected]
Date: 14/03/2011 07:45:13 PM
From: e.[protected]@youtelecom.com
To: [protected]@in.airtel.com
Message body:

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.




----- Original Message -----
From: Ramajeyam
To: [protected]@in.airtel.com
Sent: Monday, March 14, 2011 7:47 PM
Subject: Re: Payment Receipt for your Airtel Account Number : [protected]


Hi
Not Intersted with Airtel service

I want to talk to somebody who is responsible

Thanks & Regards
Ramajeyam.E

----- Original Message -----
From: [protected]@in.airtel.com
To: e.[protected]@youbroadband.co.in
Sent: Monday, March 14, 2011 7:38 PM
Subject: Payment Receipt for your Airtel Account Number : [protected]



On-line Payment Receipt
_____________________________________________________________________
Thank you. Please quote this receipt no. for any queries in future related to this transaction.

Transaction Details
Receipt No. 40663669
Customer Name Ramajeyam E
Account Number [protected]
Mobile Number [protected]
Transaction Reference Number 360367
Payment Date and Time 14-Mar-2011 19:34:37
Amount Paid (Rs.) 781.79
Payment From Self Care Payment - Debit A/C Bill Desk









...........................................................Thank for using Airtel on-line payment services...........................................................









Terms & Conditions

1. All payments made are subject to realization of the same.
2. Customer is liable to pay surcharge levied for delayed payment at such rates as specified by Airtel from time to time.
3. Customer is advised to make payment in full of the due amount along with delayed payment charges, if any.
4. The payment made by the customer vide this receipt shall under no circumstances be deemed for full & final settlement.
5. All claims subject to exclusive jurisdiction of Delhi courts only.

Save paper, save trees...To get your bills through mails type STOPBILL < email ID > and send it to 121
This is a system generated document and does not require signature. Any unauthorized use, disclosure,
dissemination, or copying of this document is strictly prohibited and may be unlawful

_____________________________________________________________________
Regd. Office: Bharti Crescent, 1, Nelson, Mandela Road, Vasant Kunj, Phase II, New Delhi - 110070

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.