[Resolved]  Airtel — deduction of airtel prepaid balance without any information for undelivered services

Airtel Prepaid Service — Customer harrassment (Urgent assistance needed)

The
Customer Care Manger
Airtel
Kolkata

Dear Sir/Madam

I am a user of Airtel mobile service with the #[protected]. This is a lifetime prepaid account. I make a lot of ISD calls from my phone and thus I recharge my account with the top up option of Rs.555/-, almost after every one or two days. On 19th December, 2007 I went for a “ISD pack” offered by your company and paid RS.505/- for that. The transaction ID for the same is –[protected]. The balance for the same is still not credited to my account.
I called up the customer care unit of your company at [protected] yesterday evening and the person there was unable to help me with any information as your system was not working at that time. I went to a shop who offers Airtel services and did a normal top up with Rs. 555/- again and asked about this special packages. They told me it will get credited to my account after 48 hours and I will be getting my balance by 72 hours time maximum. But as it was more than 72 hours and I had to make an ISD call urgently so I called up your customer care unit again at 3 in the morning today.
The person I spoke to for the 1st time was not at all of any help and said there is no transaction reflected on his system against my account after 15th of this month. And when I told him about my urgent requirement so he transferred me to his supervisor who didn’t receive the call.
I disconnected and went ahead with all your voice instructions to connect with your another useless customer care person who gave me the same information with an additional information that I need to go to the dealer through whom I have done the transaction to solve the problem as they cannot do anything there even with the transaction ID I have. And further he connected me to his supervisor who again did not pick up the phone !!!!
I hung up and called your customer care again (don’t you appreciate my patience !!!!) this time it was another person with a little bit different information- I need to go to the Airtel office with my complain and no one else can do anything as that is the company policy !!!!
I hope whoever is reading the email will understand how much frustrating this is. I hung up and got a message within 3 minutes of that - I am unsubscribed from the “hello tune service”. What a great customer service.
I called up your customer care again and thank god this time it was someone who gave better news. My transaction for the ISD pack is reflected at his system and I will get the balance in my account by latest 23rd December, 6.00 p.m. GREAT !!!! at least someone has updated me. When asked about the “hello tune” (which in a very suspicious manner got unsubscribed at 3 in the morning) he said – it can be told only after another 6 hours as there is nothing about it at his system yet.

I am really amazed with the type of people a company like Airtel has to deal with its customer. I really want to hear from the higher authorities what they say about this sort of incidents. I do not intend to go on with a service provider who has this class of system to attend their customers. And I would surely take this matter to the consumer court if needed and if there is no immediate action after this email.

I would like a responsible person to contact me to resolve the issue as the call centres are not helpful at all and are totally ignorant.

Hope to get some response which will change my ideas.

Thanks & Regards.

Mou Das Gupta
+[protected]

AirTel — Deduction of prepaid balance without any information.

I am having an Airtel prepaid connection for last 4 years. From last 3 months they are deducting a 25 rs charge for Friendz Chat which i had not applied for any subscription. And when i called thier customer care 121 for asking this service to be stopped and disconnected they never attened the call as by having a long wait the call gets disconnected. Could you please look into this issue and advice me to deal with this fraud??

Idea — (urgent) deduction of balance without any information

Dear Sir,

My number is [protected]

I am a idea prepaid retailer in distric panna (m.p.),
My problem is ...a default idea sevice my balance is leps without my knowledge...i want to detail and you do something please & my deduct amount is 1500 rupees

Waiting for ur response...thank's..

I have taken Airtel prepaid no in Sultanpur also provided all document with my snap as wel as PAN card photo copy but all outgoing as wel incoming barred. I also visited Airtel customer represntative in Lucknow & Sultanpur but no solution found.
My barred no -[protected].

I have taken Airtel prepaid no in Sultanpur also provided all document with my snap as wel as PAN card photo copy but all outgoing as wel incoming barred. I also visited Airtel customer represntative in Lucknow & Sultanpur but no solution found.
My barred no -[protected]

Jai Prakash
[protected]

Airtel — prepaid balance less without any information

Sir, I has airtel prepaid No. [protected].On the 24 apr09 .i wont use my cell suddenly i check my balance Rs100.less. So i am contact your customer care officer. he told me within 24Hrs it recharge my money Rs99. now already three days nothing to get.Pls check. replay me No[protected].

Airtel Prepaid — Amount deducted without any region.

Dear sir,
on 27 april 09 I got a message from airtel :
Thanx for you downloading full track audio...
this...
& at same time my 20 rs deducted, but I don't do any downloading...
I m using Nokia 6070.
I have gotten 3 times more..this messase..
Pls if Consumer forum is true then pls help me to refund my balance..

Pls sir,


truly..

chandan
[protected]

Sir
I want to unsubscribe WAP service. each n every time rs 15 or 20 is being deducted from my acount. please unsubscribe all the schemes at the earliest.

Airtel Prepaid Complaints - Amount deducted without any region
Dear sir,
on 18 august 09 at 9:38am I got a message from airtel :
& at same time my 55 rs deducted, but I don't know why. i talk customer care but he not giving me right answer.so thats why i sent u this mail pls as quickly as possible for u pls return my balance.i hope that u understand my problem.
I m using Nokia n73.
Pls if Consumer forum is true then pls help me to refund my balance..

Pls sir,
manish saluja
[protected]

AirTel — deducting extra rupees from prepaid balance

hello,
my mobile no. is [protected]. I am using Airtel Prepaid connection. Is not activating any schemes except hello tunes n lower calling rates. But Airtel is deducting Rs.0.30 anytime in a day more than 20times from last 8 days. I s gone to Customer layout which is situated at paldi but they are not able to solve my problem.I gv written complaint over there. their staff told me that you got the complaint number via sms but still i didnt get it nor my problem was solved. plz as soon as look after it.

AirTel — balance deduction without any info..

On 30 march my balance Rs. 20 deducted with my consent .Before balance was rs 22 after bal was rs 2 why ? my mob no [protected]plz do the needful

Airtel prepaid mobile — Charges for Non Applied Services

I am having mobile no.[protected] of Airtel prepaid services, every month Airtel activating without intimation any services and charges for the same. Also now then have made customer care services also chargebale. It is not in favour of customer. today they have charged me for Rs.10/- towards blog services which I have not applied. Please do the needful.

AirTel — Deducting balance without using any services

Im using airtel mobile service from several years. My mob no. is[protected].
From last two weeks the service provider deducting my balance under the activation of Spiritual Tips sms service, but that was not activated by me. Airtel deducting my balance by renewing the service without any pre-information. I dont want any additional services on my sim.
So, requesting to refund my balance which was wrongly deducted as soon as possible.
thanks

Airtel Prepaid — Unspecified Balance deduction

I have Airtel prepaid [protected]. on 7th november i did call to 5664466 for about 4mins which is suppose to charge @ 12/- perminute but I loss 220/- rupees balance just for that one call. Customer care didnt provide satisfying answer?? Can Anyone help Me?? What should I do?? Where should I complain further??

Airtel — deduction of balance without taking any service

dear sir/madam, i am a user of airtel prepaid mobile and i m very fedup with the customer care services. actually on 16th february i was having 73 ruppes balnce in my account. and i activated 5 rupee plan for internet and without using internet my total balance was deducted...after that i called in customer care but they were just kidding with the customers and was taking it like a fun.they dont have enough knowledge about there work. and did not solved my problem..
so... i want a clarification and my balance details...
otherwise i am not going to take any of the services from your company..
thanks
hope u understand

Airtel — Deduction of balance without giving any information

I agree to outsource those thing which don't add value, or unnecessary increase investment but 1 thing i want to say that, i am airtel user, there were no problem in using of it but right now from few months Airtel doing idiotic things. they deduct money from balance. whenever i try call on customer care then its take too much time to connect and then i file a complaint regarding my balance deduction, then customer care try distract me. when i asked them what are the reason you deduct money from balance without informing then they said there is scheme activated on your number and it is subscribed by you. while truth is that i never subscribed any scheme by myself. when i told them please deactivate my scheme and never try to activate on my number but they didn't listen my request and they are still continue with and activate any scheme without giving any information.
i want tell one thing if Airtel thing that he is growing as comparison to their competitor then his thinking totally wrong. They cheating customers and earning money by doing their idiotic things. I am only the victim there are many customers are facing problems as like me.
If Airtel thinking they are very clever then it means they are foolish. they are insane in their work and in their scheme.
Me and my known persons are going to switch to other company. one promise i want to make it that in future i will not use airtel.
I have 1 request that please forward my complaint to the top management or to the owner of the company because i don't have any contact for conversation to the top management.

Aitel= Cheater

thank you

Airtel Prepaid Services — Balance deduction

The airtel people deducted my balance of Rs40. And they are saying that i am using the airtel live services.This is the fourth time happening to me.Please tell what should i do andtake appropriate measure to ensure my balance is refunded.

Airtel Prepaid — balance deducted without downloading

your fake company charged me rs 50 without downloading anything.and your worthless coustomer care executives cant able to setisfy me.they dont have manners of talking with coustomer.I suggest all of airtel users to shift on aircel or any other reliable company.from my openion airtel is the biggest cheater and fake compony they exploit consumers money....and u airtel [protected] this is my

Airtel Prepaid — Deduction of balance without taking any service

Sir, i am Naheed Ashar using my airtel prepaid no. [protected] from last three year's but i m very shocked to see that my balance is deducted without subscribing any service time to time, yesterday i recieved a sms related to alladin new adventure of airtel & my balance Rs.30/- deducted & Rs.4/- one day before,plz refund my abount, Thank You

Airtel — Balance Deduction without any services

continuous messages from [protected] that matrimonial s services has been renewed in your mobile and you have been charged Rs 1 for 1 days of service. My balance is decreasing day by day. I have never subscribed for this service. Please get deactivated this service from my mobile no [protected]