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Airtel Complaints & Reviews

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Updated: Dec 22, 2025
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P
pk_mathura
from Chandigarh, Chandigarh
Nov 12, 2010
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Address: Firozabad, Uttar Pradesh

sir my name is rohit garg my mobile no.is[protected] this is a airtel no sir mera 1 postpaid adon plan no. Tha no.is [protected] joki postpaid tha ousko mene prepaid karaya tha 15 din prepaid chalne ke bad achanak no. Band kar diya gaya custurmar care phone karke pucha to bo batate hn ki aapki i.d jama nahi hui he i.d jama karaye i.d jama karne ke bad bhi no ko chalu nahi kar rahe he bar bar i.d ko reject kar rahe sir please mera no. Aap chalu kara dijiye aapki ati kipa hoge
Aug 13, 2020
Complaint marked as Resolved 
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    B
    bair
    from Delhi, Delhi
    Nov 11, 2010
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    Resolved

    Address: Warangal, Andhra Pradesh

    The Concerned Personnel,
    I, T. Thirumal Rao residing at #5-5-116, Lashkar Bazaar, Hanamkonda, Warangal,A.P. alongwith my wife, T. Sumana, my son, T. Aditya Kashyap and my mother, T.Savitri Devi have been using five airtel connections with following numbers:[protected], [protected], [protected], [protected] and [protected]. The last two were to be used one near my mother's bedside and the other in the drawing room, where my aged mother would usually sit, so that it would be convenient for us to contact and converse with her whenever the rest o[censored]s were out in the soceity.
    My mother was shifted to my brother's residence in the August,2010 as my son left to U.S, in the first week of Aug.,2010 to pursue higher studies and I had to attend the U.G.C. sponsored Orientation Programme at ASC, O.U., Hyderabad during Aug.2010 itself.
    The last two airtel pre-paid airtel connections were now and then sparingly used till 15.10.2010 but later were not in use for three weeks as we had to be in Madras to attend my bro-in-law over a cardiac check-up and its follow-up. On our return to hometown, on noticing the cell with the no. [protected] to display "Inactive Sim", I reported the same to Airtel Office, Near Adalat, Hanamkonda to recieve back the harsh reality that the Company has cancelled the connection as it has not been in use for two months!
    I request you to sort out the problem and help me out in retaining back the connection with the same number.
    Thanking You
    Dr. T.Thirumal Rao, Assistant Professor of Physics, U.A.S.C., Kakatiya University, Warangal, A.P.
    Cell : [protected]
    Aug 13, 2020
    Complaint marked as Resolved 
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      S
      sunilshanker
      from Mumbai, Maharashtra
      Nov 11, 2010
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      Address: Hyderabad, Andhra Pradesh

      Dear Sir,
      My Mobile number is [protected]. I have been promised while taking a new connection of airtel prepaid that i can register for blackberry services within a week of taking the connection. Its been almost a month now and i have been hassled to no end to get the services started. I have been charged by customer care while they kept me waiting for taking the call on several occasions and these calls would eventually be dropped. I have visited airtel customer service centre at begumpet and met Mr. Ankit Rajani and left for chennai after taking his assurance. Even he has stopped responding to my messages. I was informed that since my series number is 87 its a problem to register it on network. Had they informed me this at the time of taking th e sim i would have never taken it. The number calls and assurance i have given to airtel CC is enormous and the time i have wasted and money i have spent is ridiculous. It has led me to believe that airtel has CC for prepaid customers only as a sham and customers are deliberately avoided so that they give up calling. I have lost the entire months validity waiting for the connection and dont know what to do with this money i paid them. Please somebody put senses on airtel that the way they are treating customers....THEY WOULD SHIFT TO SOMEONE ELSE...they day number portability comes in. Please help me.
      Aug 13, 2020
      Complaint marked as Resolved 
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        U
        Umesh Kumar UK Singh
        from Gurgaon, Haryana
        Nov 11, 2010
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        Address: North East Delhi, Delhi

        I would like to claim on Bharti Airtel Limited for wrong bill generation and not solving it. I am mentally really very upset due to this issue.

        Complain for wrong monthly bill (26th Aug10 to 26th Sep10) issued to me by Bharti Airtel Limited for Airtel Landline No. [protected] and A/C No. 13855564.

        These is a provision in the landline number that if customer call more than 500 INR and the Cap On Billing is activated then after that call price will be not charges but there are charging to me. I have evidence (2 SMS from Airtel) that prove that this Cap On Billing offer is activated on my Airtel landline no. [protected]. I just want to pay only 500 INR hundred and not more than this amount.

        My concern is that…
        As per 2 SMS came from Ad-Airtel and Customer care executive commitment the Cap On Billing (500) Plan is activated for the billing cycle 26th August’10 to 26th September’10 So I have to pay only (649+500+Service Tax and Education Cess) but you are charging 10,000 INR which is wrong.. Please again check it and give me solution as per plan activation confirmation given at your end.

        649 is Monthly rental and 500 is for Cap On Billing. So I am paid 1268 INR before due date of payment.

        But Bharti Airtel Limited charging 12,252 INR which is wrong.


        I am facing a problem in the bill period 26/Aug/2010 to 25Oct/2010. I was
        received two SMS and its details are mentioned below.


        1st SMS Details

        From: AD-Airtel

        Time: 28/Aug/2010 01:25 PM

        Message: Enjoy unlimited calls on your Airtel Fixed line number [protected].Make
        Local & STD calls upto Rs. 500 & thereafter enjoy free Local and STD calls
        valid only for youe bill cycle 26th Aug10 to 26th Sep10.



        2nd SMS Details

        From: AD-Airtel

        Time: 04/Sep/2010 04:34 PM

        Message: Enjoy unlimited calls on your Airtel Fixed line number [protected].Make
        Local & STD calls upto Rs. 500 & thereafter enjoy free Local and STD calls
        valid only for youe bill cycle 26th Aug10 to 26th Sep10.



        After that a called to the Airtel Customer case no. 121 and talk to Senior
        person also. He is insure me that if you got this message then use the phone
        and we will definitely wave of (discount) and only charged 500 apart the 649
        plan.
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          R
          rengaraju
          from Mumbai, Maharashtra
          Nov 11, 2010
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          Address: Madurai, Tamil Nadu

          i am having tamilnadu Airtel sim card (no is [protected]) since last four months i did not use this simcard ..now i would like to use that sim..but i am unable to use this sim due to activation failed . (right now i am at pune) ...so kindly activate this no as soon as possible..
          Aug 13, 2020
          Complaint marked as Resolved 

          Airtel — activation of tamilnadu sim

          Dear Sir
          As per the instrution of madurai airtel office selvi madam called me & said, pay the airtel bill at our bangalore, kodihali phone shoppee my mobile no is [protected]. please call me to bangalore no:[protected]

          Airtel Sim Card — SIM Card was Activation failed

          Customer Service,
          I bought this SIM card last month from Khara City, Punjub State.When I bought this one, I had given all necessary documents to the shop owner. Now my SIM card faced problem with Activate failed. The SIM card Reseller Name is Ravinder Singh ( Mobile: [protected]) from Khara District.
          Please reactived my SIM card Immediately.
          My Mobile Number is [protected]
          SIM Card Printed Number is[protected] H2
          sim blocked.kindly help.

          no-[protected]
          i HAVE RECEIVED A SMS STATING THAT I HAVE WON 1MILLION POUND IN 02 PROMO DRAWS.KINDLY LEMME KNOW THE PROCEDURES TO CLAIM MY LUCKY PRIZE THAT I HAVE WON.
          i am having Airtel sim card (no is [protected]) since last 1 months i am unable to use this sim due to activation failed .so kindly activate this no as soon as possible..

          SIM card activation failed.. - Comment #1416903 - Image #0
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            M
            mohanaswani
            from Bengaluru, Karnataka
            Nov 11, 2010
            Resolved
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            Address: Bangalore, Karnataka

            I have a broadband connection with Airtel and my Airtel phone no. is 41122016. My plan is 512kbps.
            On 8th. Nov I complained to Airtel that instead of getting a speed of 512kbps I was actually getting only 64kbps. The operator at the Airtel end told me that even though i was paying for 512 kbps. I would on;ly get 64 kbps. and that was the Airtel policy. That is very strange because prior to my complaint I was actually getting a speed of 478 kbps. Then the next day after another complaint I was told that my computer was affected by a virus and that I would have to buy anti-virus from Airtel and only then i would get the correct speed. A third operator told me that Airtel had scaaned my computer through remote methods and determined that my computer was infected with a virus. I cannot understand this - can my service provider actually scan my computer remotely and check my hard disk? I ran my legal anti-virus and got a report that there was no virus infection on my computer. Afetr a fourth complaint to Airtel, one engineer was sent to my house and he fixed the problem and he said that it was a back rnd fault from Airtel and that there was a block in the gateway from Airtel to my connection. He removed the block and now I am getting a speed of around 480 kbps. I did not have connection for three days and i was told a lot of lies by the Airtel operators when I contacted 121. I feel very cheated and would like to see justice done. Thank you for giving me a chance to tell you the truth. The escalation dept. at Airtel 121 now do not talk to me and are avoiding my calls. I have been a customer of Airtel broadband for 5 years and this is how they treat a customer.
            Aug 13, 2020
            Complaint marked as Resolved 

            Airtel Broadband — broadband speed is slow

            My broad band speed is two slow plz help me ........
            SIR THIS ASHISH DHANUKA, I HAVE MADE COMPLAIN OF DUPLICATE BILL MANY A TIME AT THE CALL CENTER BUT TILL NOW I HAVE NOT RECIVED THE HARD COPY OF THE BILL, YOU NOT EVEN SEND ME AN SOF COPY OF THE BILL ON MY MAIL ADDRESS WHICH IS [protected]@airtelmail.in SIR WE REQUEST YOU TO SEND ME THE BILLS AS EARLY AS POSSIBLE SO THAT WE CAN MAKE YOU THE PAYMENTS.
            SIR MY PHONE CONNECTION IS ALSO NOT WORKING MANY TIMES YOUR PERSON HAS COME AND REPAIRE IT BUT THE NEXT DAY WE FACE THE SAME PROBLEM SO PLEASE LOOK IN THE MATTER AS EARLY AS POSSIBLE.
            THANKS & REGARDS

            Airtel — anti-consumer policy

            I wanted to deactivate my pre paid number at the earliest and when i contacted the customercare they asked stuff like when i did my last recharge, of how much amount, whether by card or easy recharge. i mean, what the heck....i'm the owner but i can't deactivate it at my convenience. How am I to recall when there is an urgency. Please change your stupid policy, instead take the identity proof of the person and cancel the service. that would be a convenient option for a customer like me....you are at our service not us.


            disgruntle customer
            sir, my phone no. is [protected] & have 512kbps unlimited plan, i getting slow speed for since 1 week. the downloading speed is sometimes about 20-30 kbps only rather than approx 60 kbps. on complaint an engineer visited my place & check by downloading 'sp4' content from microsoft site. speed was fine. & engineer said the video downloading will be slow, why? & on checking other sites like youtube.com & most of the sites the speed down upto 20 kbps. its seems to me an gateway block is using from your side. there is nothing written policy neither told by your agent that on downloading video speed will be downgraded, i already paid full advance for an year! & its seems to me most of sites are not giving full speed for what i had paid for. (no sense for taking broadband @512kbps when watching video or downloading files @20 kbps. please clarify the matter. my antivirus is legal & working fine. so no question of virus.
            sir, as i mentioned in my earlier mail the speed test always shows the maximum speed for downloading & uploading but it's not the case it's about average speed that i m getting is 20-25 kbps on most of the sites includes video containing sites like www.youtube.com or file sharing sites or you can say international site like downloading a content from gmail.com or download.com. the sample download your company shows is always from microsoft.com or your own sites or speed.net which are already optimize by your company. there is truely some kind of speed blockage i am getting slow speed on most of the sites i mentioned. the speed will get exhausted after some seconds starting in the downloading from 60kbps to 20kbps. hope now you better understand my problem & rectify it.
            My internet speed is getting very slow from last week the speed goes to 5-12 kbps download speed, my plan is of 512kbps and i am getting very very slow download speed. when i ring up customer care he told me that
            the sever must be busy and the other one told me there is some virus in your computer . I have my official antivirus and when i scan there is no virus, trojans, adware or spyware then why my speed is going down.i think my connection is blocked at getways . Its making me very angry i can not enjoy my net services i[censored] can resolve my problem then it will be thank to you.Other people in my locality using the same plan but they are getting good speed but why my connection is getting down always i am very angry with airtel.My phone no. is [protected]

            from
            Mayank Kumar

            Airtel — Broadband net is very slow

            my airtel postpaid net no [protected] this net conation is wery slow pleas cheking my network conation. very orgent pl pl


            Thanking you

            Tara Motors

            Airtel Broadband — buffering more

            I am having airtel broad band connection (unlimited plan Rs.999+tax/month). But I am not able to watch any live program due to buffering. Even after paying somuch on every month, the service (internet) is poor.
            my internet is working too slow.. i hav been paying montly rent of 1700+ still my internet works too slow.. my airtel broadband phone no is[protected]
            please check into my speed... i cant even watch the vedio on you tube, it buffers a lot, i hav the download speed of 2mbps ...!!!
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              G
              ganesh pawar
              from Pune, Maharashtra
              Nov 11, 2010
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              Address: Pune, Maharashtra

              Hello All,

              "Airtel Internet Service Providers are very bad service Providers"

              Airtel broadband services is very bad service providers. Airtel's management People, sales executives and technical support don't know commitments. Airtel sales executives gives us commitments to provide broadband connection and after receiving the order they even don't pick your call. People we are suffering this problem every time. I suggest you to all people please don't go for Airtel.

              Airtel Broadband Connection — ABUSIVE LANGUAGE USED BY AIRTEL CUSTOMER CARE

              Hi,
              I am sagar. Recently there was a problem with my bills regarding airtel broadband connection. I have been using this since 2 years and never had problem at all. Till recently Airtel was the best service provider(the sole reason for me to go for airtel broadband connection). But nowadays, the people who call up abuse you if you delay the payments. When you have a small problem they dont know how to solve it, but 20 people call up to ask about your payment. Not only you have to give them explanation, pay bill, with late payement charges, no internet till you clear bills you also have to get abused by atleast 3 to 4 people everyday till you pay the bill.. I mean wat the hell. V pay them and we are their customers, they act as though they are doing a favour by giving us the service. They have forgotton that beacuse o[censored]s only they are getting their salary. I cant take such sh*^ after me paying them.

              Airtel Broadband — Bad Services

              Dear Concern,

              I have applied for Airtel Broadband Connection in the month of June. Since then I have got number of issues in it. I have called customer care around 50-60 odd times and they are not able to solve my queries. Their customer care guys hang up the phone, they don't respond, their systems are down every time but i suffered a lot every time. Issue started on 7 june 2009 when the installation guy who came to install the internet was not able to do his task as electricity was not there but he forced me to confirmed me over phone received from verification deptt that my internet is working and did it and he used my landline to call to airtel guys..My net activated on 8th of June 2009 at 9 PM but that also not properly. They didnt install some softwares namely netexpert...and told me that he will come again to install that software but he never turned up again..I had to call customercare several times but they didn't resolved my issue atlast I need to get it installed myself from the help of my friend..then a new issue started I was not able to login to my airtel account where all account details exist regarding personal info, bill details, unbilled amount etc. It takes a 2 weeks to resolved...But in this period i need to call customer care very night...Other query is this my mobile number is showing is update in airtel record but its not reflecting in my records..its not yet resolved...I have complaint registered against this issue but it has not been resolved...Customer care guys confirmed that my compliant had been registered but when i call up again after 2 days they dont have any issue registered...another issue i am able to see my unbilled call details after log in to my airtel account but its not reflecting my broadband unbilled usage details...I am in a dilemma have I exceeded my 3 GB free data as per my plan (Rs. 599 monthly) I want to know my usage and i have asked the same to customer care but they didnt told me about my usage till now, my billing cycle is about to come..Atlast I have registered one complaint to customer care that I am not gonna pay a single amount if my usage details will be told to me...I want to register compliant against Airtel for misguiding customers and not able to resolve customers issues...A total wastage of time for a person who comes after job and needs to call customer care...Then customer care do not resolve the query...I have a complaint against customer care guys mainly Aditya (empl code 12794) and Shaliendra Sigh both working in night shifts...They dont know how to talk..they use abusive language and hang up the phone when customer is irated they talk very rudely.. I ant a strict action against them and would ask Airtel team to recruit persons who cud really very soft spoken and can solve issues...Thanks a lot .. I would appreciate if my query gets resolved and I would be informed about it...
              please send my id, password my r.no.97988037 dt. 15.9.09
              main app ke airtel brordband ke liya apply kiya tha jo aaj tak nahi laga hai 10/09/09 ko kiya tha aap ke customer care se maya ka call 4/5 bar aya par app ka koi bhi worker nahi aya mera mob. no. [protected] hai

              AirTel — bad internet services

              am using MO on my laptop as well as using it on phone but am getting a bad server on my laptop when connected though am able to use it on my phone with good connectivity.
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                U
                Upendra Naik
                from Mumbai, Maharashtra
                Nov 11, 2010
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                Address: Mumbai City, Maharashtra

                Mr. Upendra J. Naik
                B-3/406, Lokmilan Chandivali,
                Chandivali Farm Road,
                Near Nahar Complex
                Andheri ( E) Mumbai-400072
                Tel:[protected]


                Dear Sir,

                We have received you bill after 2 months (bill for September & October) you have charged the late fee payment for September bill. we have paid the full amount including late fee payment. We request to credit the late fee amount Rs.75 in my next bill and send the bill in time so I can pay the bill before due date .

                Please note your man has visited at my residence to recover the above bill amount on dt. 10.10.2010. The said bill due date was dt.15/11/2010, how can you send your man to my residence to recover the bill amount? If this happen next time I will disconnect your services.

                Thanks & regards,

                Upendra Naik

                Airtel telephone — without our consent change the plan and billed me arbitrary

                I am the customer of Airtels telephone and using broadband service in fixed monthly plan of Rs.699/- but in the month of July 2011 without taken my consent they changed my plan and billed me. It is more excessive then every month bill. I have also complain before customer care they registered my complaint but in arbitrary manner they have not give me any waiver in current bill.They have assured me from the next bill you will continue from your original plan of Rs.699/-pm. this conduct is against the interest of a consumer. please do needful and refund me excess bill of Rs. 165/-. My Contact No is [protected].
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                  bhadra45559
                  from Mumbai, Maharashtra
                  Nov 10, 2010
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                  Address: Rangareddy, Andhra Pradesh

                  Sir,Jayakar .working in aurobindo pharma,in hyderabad.recently airtel agent came to our company told about corporate postpaid plan.i told to him i will take 2 conections,1 is new connection and other is existing prepaid number i.e migration prepaid number to pospaid number.agent told ok.taken all proofs and 100rs for prepaid number.verification over.new connetion activated but existing number not activated.this two connetions have taken 1month 10 days before.iam calling costumer care no response,and also airtel agent no response.please solve my problem.

                  existing number-[protected].

                  airtel agent(ragesh) no:[protected].

                  my contact no:[protected],[protected]
                  Aug 13, 2020
                  Complaint marked as Resolved 
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                    A
                    anandkartik08
                    from Mumbai, Maharashtra
                    Nov 10, 2010
                    Resolved
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                    Resolved

                    Address: Amritsar, Punjab

                    I'm sandeep Anand from Amritsar(Punjab). I'm using Airtel Digital Tv connection and my customer id is [protected]. I'm using dish for about 1 n half yrs. My problem is that my account packages are automatically changed. Everytime the packages are changed by default. When i ask customer care about this problem, they said that your package has been changed but nothing had changed in reality. They said that i have changed my package and they don't solve my problem. I'm very annoyed from this and want a strict action against them. Please help me.
                    Aug 13, 2020
                    Complaint marked as Resolved 
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                      g24169
                      from Bengaluru, Karnataka
                      Nov 10, 2010
                      Resolved
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                      Resolved

                      Address: Visakhapatnam, Andhra Pradesh

                      Customer ID [protected]

                      I'm an existing Airtel DTH customer with a requirement for a multi-room connection. I went through the online information on a multi-room connection and contacted Airtel on 12150 on Friday November 5, 2010. I was put through to a new Customer Service Representative (CSR) who was learning her job, being assisted on the job by an experienced representative.

                      Having been taken through the payment via IVR option, I paid Rs.1199 via credit card via IVR, for a multi-room connection which was confirmed by the CSR when the call went back to her after the IVR payment. The connection was promised within 24-48 hours. However, when I contacted the callcentre on Monday November 8, I was told that there was no such payment made and I was asked for a Transaction ID, which wasn't given to me by the CSR. After multiple calls and much frustration at the following :

                      1. Poor language skills of the CSRs.

                      2. Good willingness to help but inability to help because of lack of appropriate knowledge (for e.g.none of the CSRs knew how to offer a multi-room connection on my existing account - they kept transfering me to the Sales department who did'nt have my account details and hence created a new account with the same details)

                      I landed up once again making a payment of Rs.1199 via IVR using my credit card (this time round I was given a transaction ID[protected]. This was at 6:30pm on Tuesday November 9, 2010 for the same product for which I was earlier informed that the prior payment didn't go through.

                      So now I've paid twice for the same product - I still keep calling up Airtel call centre on 12150 (it's outsourced to First Source) and I keep talking to very willing CSRs but none of who are able to help with refunding the amount that I've paid twice and guess what - I still don't have my multi-room connection. I do hope someone reads emails on this ID because it's necessary for any service provider to listen to customer complaints and act on them immediately.
                      Aug 13, 2020
                      Complaint marked as Resolved 
                      Rakesh,

                      Thanks for your response. I was contacted by two different Customer Service Representatives this morning, both of who listened to my complaint and responded that they will have someone else call me back but no one has called back yet. I still don't have my multi-room connection set up at home. This is quite unacceptable.

                      Thanks.

                      Ganesh.
                      Rakesh,

                      I was contacted by a gentleman from Airtel by name of Anurag who spoke to me at length, seemed to understand my issue and has promised a revert within 24 hours. I will not hold my breath up until then, but I am keen to see where this issue is headed and how best Airtel will resolve my problem.
                      Rakesh (not sure if this one is an automated response from a computer named Rakesh :-)

                      I was contacted today by a gentleman called Naveen from Airtel ([protected]@airtel.in) who called saying he would resolve my issue. I now have the cable connected at home for a multi-room connection, but the set top box will in all likelihood come in only tomorrow. I still do not have an idea when my double payment will get refunded.

                      Don't know if anyone from Airtel reads this because apart from the one (automated?) response to my first posting, I don't have a clue if anyone from Airtel reads this, but I will continue to post.

                      Regards,

                      Ganesh
                      Rakesh,

                      It's only fair that I update with details regarding refund of the double payment which took place on November 15. Thanks.

                      Ganesh

                      Airtel DTH — Multiroom connection fraud

                      Never ever buy Airtel DTH. These people may bo quick in giving connection BUT AFTER SALES SERVICE IS PATHETIC...They have cheats everywhere who just try to milk money and then make you run piller to post.

                      I am a sufferer of AIRTEL who has pledged not to go Airtel ever in my life.
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                        basandanidk
                        from Gurgaon, Haryana
                        Nov 10, 2010
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                        Address: Rajasthan

                        I have purchased a new mobile of BlackBerry 8520 and i have talked so many times to airtel customer care service but every time i have asked for blackberry service activation they told me to talk to airtel blackberry customer service centre but it said this facility not available on my no. this i have told them so many times but the same explanation i got. I am not able to access my blackberry services on airtel. I can say that blackberry services by airtel is very poor.

                        Airtel - Blackberry — Activation of Service

                        I use a Prepaid of Airtel with Black Better 299 plan (BB1). On the 28th July my service got deactivated without prior notice or any intimation by Mail or SMS of the due date where in my account did not have sufficient balance.

                        The same day after recharge, when I called Airtel they said I have to remember my due date as they do not have a system of reminding. Pathetic, can't they build a reminder software. Does any one remember such due dates of the 100 gadgets we use.

                        However they asked me to undergo the entire process of activation from zero, which I unwilling went thru and after that on receiving a registration acceptance message me amoount of Rs. 299 was also deducted, but my service NEVER GOT ACTIVATED.

                        Its over 10 days now but they are just saying it will take 48 hours, or 4 days or more 2 days. THey are clueless. These ineffecient people say that there is a technical problem on Black Berry side and thats the reason I am facing the problem. They would have escelated my request to BB for more then 5 times but their godfather BB is worst then them in supports. No output so far nor any update nor any commitments.

                        I would have spoken to 5-7 people and all what I hear is false promises but not results.


                        Pl. suggest what should I do. Wait for these in efficient Airtel and Black Berry Technical Support team to wake up from their sleep some day and solve my problem or some solutions otherwise is possible.

                        Very upset with the law and big commitments and poor support of these MNCs.


                        Regards,


                        Vishal B.
                        I agree with you Vishal, these guys do not take support seriously. I guess you can go to consumer court and file a case against these insupportive MNCs.


                        Harish
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                          vikramchouhan13
                          from Gurgaon, Haryana
                          Nov 10, 2010
                          Resolved
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                          Address: Delhi

                          Hi

                          have been recieving the message that your matrimonial on Mobile services are renewed and you are charged Rs 1 for Day 1 of service, I am getting this messages from Airtel number [protected],

                          I have never subscribed any such services and i am going to file a case against this company..

                          Its requested to unsubscribe it with immediate effect.

                          My mobile number is [protected]
                          Aug 13, 2020
                          Complaint marked as Resolved 
                          Location: pune, India
                          may 2011

                          To unsubscribe the Mobile Matrimonial services
                          Hi

                          have been recieving the message that your matrimonial on Mobile services are renewed and you are charged Rs 1 for Day 1 of service, I am getting this messages from Airtel number [protected],

                          I have never subscribed any such services and i am going to file a case against this company..

                          Its requested to unsubscribe it with immediate effect.
                          my phone no is [protected]

                          Airtel — unsubscribe matrimonials on mobile

                          My Mobile no. [protected], Every Time i got sms form [protected] for matrimonial on mobile and get deducted Rs. 1 day for same.

                          I never request for such extra facilities for matrimonial on mobile. I'm going to case against the company for the same.

                          Please remove the facility right from now.

                          Thanks.
                          To unsubscribe the Mobile Matrimonial services

                          Hi

                          have been recieving the message that your matrimonial on Mobile services
                          are renewed and you are charged Rs 1 for Day 1 of service, I am getting
                          this messages from Airtel number [protected], my balance is getting reduced
                          day by day even i am not making any call or sms. when i tried to contact customer care center i m not getting connected to it, call is being disconnected.

                          I have never subscribed any such services.

                          Its requested to unsubscribe it with immediate effect.

                          My mobile number is [protected].

                          Best Regards

                          Gaurav Kumar Gupta
                          RawatBhata-323307
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                            D
                            deekutarun
                            from Calicut, Kerala
                            Nov 10, 2010
                            Resolved
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                            Address: Tamil Nadu

                            I just want to caution the new buyers of Airtel Broadband services.
                            I was an unfortunate user of Airtel Broadband connection. The data download speed never reached the allotted speed as per the service plan (Rs 799-unlimited and 512kbs speed). The connectivity is worse than the 256kbs data card performance.The marketing person never told about the speed reduction if the data download exceeded 10gb. Though its advertised that unlimited download for Rs 799/- a draconian clause for speed reduction is inserted in the agreement, Using this notorious clause, airtel customer services right royally screw the happiness of customers. No intimation and nothing. Internet will just crawl.
                            The customer care people are well trained to be rude and will quickly get onto their high horses.
                            Its hightime Airtel changed its Brandband services name to Hostile Brandband services.
                            New buyers, please beware.
                            Aug 13, 2020
                            Complaint marked as Resolved 
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                              G
                              greecemonk
                              from Delhi, Delhi
                              Nov 10, 2010
                              Resolved
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                              Address: Karnataka

                              DEDUCTING BALANCE ILLEGALLY WITHOUT PERMISSION.
                              EVEN MY BALANCE RS. 30 WAS DEDUCTED FOR CNEWS ALERTS,
                              WHEN I CALLED CUSTOMER CARE THEY SAID SMS WAS SENT FROM MY SIDE,
                              I NEVER SENT ANY SMS,

                              THIS HAPPENED THRICE ON MY MOBILE TILL DATE. TOTAL 90 RS.


                              AIRTEL PEOPLE ARE DOING FRAUD IN DEDUCTING BALANCE WITHOUT INTIMATING CUSTOMERS.

                              THIS IS THE CHEAP WAY OF MAKING MONEY AND ILLEGAL.

                              I AM BUSY AND DONT HAVE TIME AND I DONT KNOW HOW TO SUE THIS SMALL SCAMS DONE BY AIRTEL PEOPLE.
                              Aug 13, 2020
                              Complaint marked as Resolved 

                              Airtel Prepaid Mobile — DEDUCTING BALANCE ILLEGALLY WITHOUT PERMISSION.

                              EVEN MY BALANCE RS. 30 WAS DEDUCTED FOR CNEWS ALERTS,
                              WHEN I CALLED CUSTOMER CARE THEY SAID SMS WAS SENT FROM MY SIDE,
                              I NEVER SENT ANY SMS,

                              THIS HAPPENED THRICE ON MY MOBILE TILL DATE.


                              AIRTEL PEOPLE ARE DOING FRAUD IN DEDUCTING BALANCE WITHOUT INTIMATING CUSTOMERS.

                              THIS IS THE CHEAP WAY OF MAKING MONEY AND ILLEGAL.

                              I AM BUSY AND DONT HAVE TIME AND I DONT KNOW HOW TO SUE THIS SMALL SCAMS DONE BY AIRTEL PEOPLE.
                              sir getting unnecessary sms from 55435 no so deactive those sms as it is effecting the balance amout.my name is mohit kumar no.[protected]
                              This is true. This happens to me many times with differenct VAS without we sending SMS or confirmation. Airtel is doing this fraud knowingly. When you call the Customer care - they are totally irresponsible and horrible. Goverment or Telecom authorities should do something on this. There are so many lakhs o[censored]neducated people using the cell phones. They don't even know that these kind of money is deducted. Is there any way to complain TRAI or some other legal agencies. No point in contacting Airtel.
                              @Rajvelu : I do agree with you dear but government is also corrupt (2G spectrum), to whom we should say our matters nobody cares Aam Janta.

                              Complain:
                              This also happened to me two time at first 30 Rs. and Second time 10 Rs. it is when my SIM is in my pocket and the Airtel people not returning amount balance in my mobile. Two days before one of my friend also told me of deducting 1 Rs. per day from his balance. We have not done any sms to activate any service even not received call in this regard, each time we complaint they say we(consumer) have activated the service.
                              It is really shameful to the company who is getting large customer day by day and I also listened that many subscribers moved to Airtel in Haryana with number portability service.
                              But these deducting of balance without any permission is not the right way to make money. Airtel should increase its service and listen to each customer carefully.

                              I have mailed above matter to above mentioned email id of airtel, let's see the company response.

                              Airtel User
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                                J
                                Joydeep Bose
                                Nov 10, 2010
                                Resolved
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                                Address: Mumbai City, Maharashtra

                                My Airtel Digital TV customer ID is [protected]. I had asked for reinstallation of my dish antenna & set top box on 07.11.10 as I have shifted to Mumbai. As instructed by the call center representative, I recharged my account (with Rs.1000) to have sufficient balance in my account to facilitate reinstallation related charges to be deducted once reinstallation happens.

                                After multiple number of false promises by the call center people regarding slot booking (on 08.11.10 & 09.11.10), I had lodged a written complaint to their customer care mail ID '[protected]@airtel.in', describing the harassments I was undergoing. During the process of telephonic conversations with the call center on 8th & 9th Nov, I used to receive sms's regarding the service request no's e.g. 4385932 - Engineer Related, 4389406 - Wrong Resolution; & surprisingly immediately sms's that the issue has been resolved, where as the issue was not addressed at all. Moreover, as per the sms we were to call [protected] if our issue is unresolved, but the number was switched off on continuous basis.

                                The installation happened on 9th Nov @ 3.30 PM. Post this the signal was active for approximately half an hour & then surprisingly the set top box stopped receiving signal & a message featured on our TV screen that I need to recharge the account (error code 6). But I had Rs. 1008 in my Airtel Digital TV account. The irony is I received sms stating that I have Rs. 1008.39 as account balance, whereas also received recorded voice call from Airtel Digital TV ([protected]) that my account balance is negative. Unable to understand how this can happen.

                                The quality of the call center representatives is truly the worst I have come across; their speech quality, command over the language, knowledge of their function is extremely poor & most of the time their communication is not understandable. Had called the call center again & again (on 9th & 10th Nov), but as usual there was no resolution from the call center's end. As of now, almost one day has passed after the reinstallation took place, but the set top box is not receiving any signal. We are really pained & horrified by the quality of service received.

                                Kindly help me in getting proper sevice from Airtel Digital TV & let me know what further action can be initiated against Airtel Digital TV.
                                Aug 13, 2020
                                Complaint marked as Resolved 
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                                  G
                                  gsuku23
                                  from Pune, Maharashtra
                                  Nov 10, 2010
                                  Resolved
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                                  Resolved

                                  Address: Chennai, Tamil Nadu

                                  Hi,

                                  My name is Sukumar G and address is 10, Thiruvalluvar Street, V.O.C. Nagar, Pammal, Chennai - 6000075.

                                  I have paid Rs. 3850 for one year South Mega Pack on 5th Mar 2010 [Please refer the attachment "Bill.jpg'].

                                  But as the dealer installed a faulty settop box, which belongs to some other customer [Customer Id [protected]], I could not able to view the channels I paid for.
                                  Please refer my previous complaint in "http://www.consumercomplaints.in/complaints/airtel-dth-c414108.html"

                                  After making hundreds of calls to Airtel DTH Support team, Marketing Manager & Dealer and FOUR MONTHS follow up, new settop box is installed on 27th Jul 2010 and new Customer Id is provided as [protected] [Please refer the attachment "CustRelationForm_TV1.jpg"].

                                  I was informed by the Airtel support team that I will get one year subscription as I could not able to view any channels in my previous faulty settop box [Pls. refer the attachment 'Faulty_SetTopBox.jpg'].

                                  But Now, within 3 months, My subscription got expired on 29th Oct 2010 and I am receiving messages from Airtel DTH that I should recharge to continue Airtel DTH service.

                                  Everytime when I contact Airtel DTH team, they will send a computer generated reply and that will say as "they are looking in to this issue". But the issue will remain forever unattended.

                                  I have spend huge money to buy a good TV. But I could not enjoy this TV many months due to this issue.


                                  Sad part is there is no one in Airtel DTH team, Briliant enough to solve even these kind of straightforward issues.


                                  I am very much FRUSTRATED by the quality of Airtel DTH service.


                                  Regards,
                                  Sukumar G
                                  [protected]
                                  +3 photos
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  Hi,

                                  This is a good example to know the work culture of Airtel Customer Service Team. They never have any TARGET DATE of completion for ANY ISSUES. They already took 7 MONTHS and still asking for more time to solve such kind of EXPLICIT ISSUE.

                                  EVERYTIME, DIFFERENT PEOPLE FROM THEIR TEAM WILL POST DIFFERENT MESSAGE WITHOUT WORRYING ABOUT SOLVING ISSUE. I HOPE (?), THEY WILL SOLVE THIS ISSUE BEFORE MY LIFE TIME. KEEP WATCH.

                                  Regards,
                                  Sukumar G
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                                    K
                                    kukumar123
                                    from Chennai, Tamil Nadu
                                    Nov 10, 2010
                                    Feb 7, 2023
                                    This thread was updated on Feb 7, 2023
                                    Resolved
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                                    Resolved

                                    Address: Bangalore, Karnataka

                                    Customer ID :- [protected]
                                    Airtel digital TV service is two poor they don't even respect the customer, I told them to give connection but after so many complements(complement number are 4369704,4366324) they given after two days and check the Airtel site they written wrong address and wrong name, after calling the customer care they said that its not possible to change the name.
                                    Customer care executive Mrs. Pooja, she wont understand english.
                                    Request to change the name as BHAVANI Nagaraj, instead of BAVHVANI, and date of birth as[protected].
                                    Aug 13, 2020
                                    Complaint marked as Resolved 

                                    AIRTEL DIGITAL TV — to change in the name

                                    the complaint is about to change in name . your employee has wrongly written the name as ashu yadav insted of writing ASHOK JADHAV. i allready send the mail on your id but no one is took it seriousaly. please consider my complaint. my a/c no is [protected].unless i am not responsible any mistake.

                                    AirTel — Name is written wrong

                                    Dear Sir,

                                    It is bring to your kind notice that I have received a letter from Airtel a bill (Billing details with usage charge) on 09th Dec 2011it was found that the customer name is wrong. However I have Informed to the same was 121 but the replay was was incorrect.

                                    However I have submitted all the document as per TRAI.

                                    There is no physical verification has been carried out by Airtel officers as on today.

                                    I am trying to give a raising complaint regarding my difficulty, the customer care officer refused to take complaint.

                                    I have not satisfied with airtel service.

                                    I am proceeding as per law.

                                    If any further details please call me on my mobile 0900 to 1600 ([protected])

                                    This is for your Information and necessary action please.

                                    With regards

                                    B Ramanakumar
                                    Pl.change the name to V.sai srinivas instead of Arjun singh against id No.[protected] and pleasent add. should be yash appat fl.302 2nd floor, tikrapara, Bilaspur pin code. 459005 (CG)Mo.No.[protected]
                                    Dear Sir,

                                    may airtel DTH Ac no is [protected] please change the name old name is sandeep thorat add new name sachin kashinath giri.


                                    thanks & regard
                                    Sachin Giri
                                    mob [protected]
                                    Dear Sir,

                                    my airtel DTH Ac no is [protected] please change the name old name is RAJESH BARLA add new name BICHA ORAM.REGESTED MOBILE NO.[protected]
                                    Dear Sir,

                                    My Airtel Digital Id is [protected], Please change my old name "Ajay Ojha" to new name "Ajit Tiwari".

                                    Thank You
                                    Dear sir,
                                    my airtel digital tv id is [protected]...
                                    I want to change the old name from Surinder singh to new name Harmandeep Singh...
                                    Thank You
                                    Dear Sir
                                    My Airtel Digital TV ID Is [protected]
                                    I Want To Change My Old Name Dharamveer To New Name Vishal Mahawar ... If Any Problem Please Contact Me My Phone No is [protected]
                                    Dear Sir,

                                    my airtel DTH Ac no is [protected] please change the name old name is LALIT LALIT add new name MANPREET SINGH .REGESTED MOBILE NO.[protected].

                                    And My E-Mail id- [protected]@gmail.com
                                    Dear Sir
                                    My Airtel Digital TV ID Is [protected]
                                    I Want To Change My Old Name Prafula Kumar SahuTo New Name Tarun Chandra Pal ... If Any Problem Please Contact Me My Phone No is [protected]
                                    Dear Sir
                                    My Airtel Digital TV ID Is
                                    I Want To Change My Old Name sankar ganesh To New Name buildcraft ... If Any Problem Please Contact Me My Phone No is [protected]
                                    ear Sir
                                    My Airtel Digital TV ID Is [protected]
                                    I Want To Change My Old Name sankar ganesh To New Name buildcraft ... If Any Problem Please Contact Me My Phone No is
                                    [protected]
                                    my airtel digital id [protected] and my old name narayana or some thing i dont know please change my name manoj janardan chikram and reg mo no. [protected]
                                    Dear Sir
                                    My Airtel Digital TV ID Is [protected]
                                    I Want To Change My Old Name Amandeep Kumar To New Name Amandeep Singh... If Any Problem Please Contact Me My Phone No is
                                    [protected]
                                    my airtel Tv id is [protected]
                                    i want to change old name JAGABANDHU ROY SARKAR to new name BANKIM ROY
                                    if any problem plase contact me my mob no [protected]
                                    my airtel Tv id is [protected]

                                    i want to change old name Delip Dadav
                                    to new name SUJIT SINGH
                                    if any problem plase contact me my mob no [protected]
                                    Customer I'd [protected]
                                    Kindly change name on this I'd Mr. Umesh Narayan from kailash chand..
                                    Kailash chand was my father & expired, , so please change the name..
                                    Can contact me on [protected]
                                    my airtel Tv id is [protected]

                                    i want to change old name UMADEVI to new name STALIN RAJA.A
                                    if any problem please contact me my mob no [protected] or [protected].

                                    THANK YOU
                                    MY AIRTEL ID IS [protected]

                                    i want to change old name parag to new name nirgunarao and date of birth to[protected]
                                    if any problem pleasa contact me my mobile no:[protected]
                                    My Airtel digital TV customer name change old name >Takhellambam Ngouba Address khaidem mayai leikai, And new name > Lairenlakpam Tombung/Basanta Address khaidem mayai leikai, B.P.O heigrujam, P.O nambol, my customer id no.[protected]
                                    Please my Airtel digital TV direction changing old direction > south East, and new direction south west, my name Lairenlakpam Tolen Address khaidem mayai leikai, customer id no.[protected]
                                    Airtel digital TV settilite direction changing old south east, and new direction south west, my name Lairenlakpam Tolen, Address khaidem mayai leikai, B.P.O Heigrujam, P.O nambol, my id no.[protected]
                                    Airtel digital TV direction changing old south east, and new direction south west change, my name Lairenlakpam Tolen Address khaidem mayai leikai, B.P.O heigrujam, P.O nambol, my id no.[protected], Register mobile no.[protected]
                                    Airtel digital TV customer name change old name > Takhellambam Ngouba, and new name Lairenlakpam Tombung/ Basanta, Address khaidem mayai leikai, p.o nambol, B.p.o heigrujam, id no.[protected], Register mobile no. 8119****356
                                    Dear Sir
                                    My name is Hari Charan Singh I purchased a dth ID is [protected] after than I brought a new HD DTH ID is [protected]. Now I have a change it with HD DVR setup box ID is [protected]. I am using it since 2 and half years. This DTH registered Name on Bharat Kshotriya mob. No. [protected].
                                    Please change the name and mobile number.
                                    Thanks
                                    Hari Charan Singh
                                    please correction my customer name from srikanto das to srikanta deb my customer id no [protected]
                                    Dear sir
                                    My customare id is [protected] change my old name mahadev jadhav to new name Vilas londhe
                                    Registered no [protected] plz sir change my name
                                    Dear Sir,

                                    my airtel DTH Ac no is [protected] please change the name old name is santosh das mahant thorat add new name shiv chouhan

                                    thanks & regard
                                    Shiv Chouhan
                                    mob [protected]
                                    Raigarh, pin no.-496001(c.g)
                                    Dear Sir,

                                    may airtel DTH Ac no is [protected] please change the name old name is ANJOLI SARDAR add new name Debabrata Mandal.
                                    Address VILL+PO-DAUDPUR, P.S-SANDESHKHALI, DIST-NORTH 24 PGS, PIN-743611
                                    Mob no [protected]
                                    Dear Sir,

                                    my airtel DTH Ac no is [protected] please change the name old name is K.Chandureddy add new name Y. Yellamma address Girmjape Warangal ORAM.REGESTED MOBILE NO.[protected]
                                    Dear sir,
                                    my airtel digital tv id is [protected]
                                    I want to change the old name from Sohan Lal Mahato to new name Anant Lal Mahato
                                    Thank You
                                    My Airtel-DTH customer ID. [protected]-001
                                    I want to change my old name is Ravindar R
                                    New name. Ravindar Tejavath correct name plz modify
                                    Thank you sir
                                    . . . . . Ravindar Tejavath
                                    Dear Sir,

                                    My customer id [protected] as per record Mr. Ashok correct Name Ganesh Chaudhari Mob.No. [protected]

                                    Please update correct name

                                    Regards,

                                    Ganesh Cahudhari
                                    Dear Sir
                                    My customer id [protected] as per record my surname is jawadhe but my right surname is jakate and my mo no is [protected]
                                    Please update my correct surname
                                    My Airtel digital TV name changed
                                    My new name Tajinder Pal
                                    Plsh kindly add my new name my Airtel dth I'd
                                    My registration number [protected]
                                    My I'd [protected]
                                    Name correction karwana hai Anil Mishra to vipin mishra
                                    Sir plz chenge dth name old name :ramu new name:OLITI ANNAMAYYA plz chenge dth id:[protected]

                                    Name should be changed on airtel site - Comment #3828993 - Image #0
                                    Please Change My Wrong Name
                                    Dear,
                                    Sir/Madam.
                                    I need to change my name.
                                    Customer ID : [protected]
                                    Old Name (wrong) : K.Arasakumar
                                    New Name : K.Munuswamy
                                    Set top Box Details :
                                    Bharti SN : STB 000095T[protected]
                                    CDSN :[protected]
                                    CSSN : [protected]
                                    Reason for wrong activation Name booking

                                    Name should be changed on airtel site - Comment #4087344 - Image #0
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                                      V
                                      vjibabu
                                      from Chennai, Tamil Nadu
                                      Nov 10, 2010
                                      Resolved
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                                      Resolved

                                      Address: Chennai, Tamil Nadu

                                      Hi Rakesh,
                                      Before posted my query regarding this ur Customer Service Team called me and replied that migration from Tamilnadu prepaid number to chennai corpporate postpaid is possible & for more details contact ur nearest Airtel showroom. Their also said its possiblein showroom. But now my issues is Mr.Rajasekar Airtel Executive & his contact no: [protected] he is sitting in my office for Airtel Postpaid Sales for past two days im approaching him for my migration but he denied for this & he said its never possible, I said got confirmation from Customer Service Team still he is dening,Why ur executives are gave false information. I need one new connection & two migrations now what can I do better be stick with ur operator or others. Also my colleagues are still facing this same issues. Pls advise me…..
                                      Aug 13, 2020
                                      Complaint marked as Resolved 

                                      Airtel — need new connection in village area

                                      sir,
                                      AM from EDAPALAYAM, REDHILLS,CHENNAI. i need a broadband connection in this area sir but here airtel connection is not available. As am a gamer i need net connection to increase my capability. so i kindly request you to create a fixed line connection. it will be help ful to many sir
                                      thanking you
                                      my Contact Num [protected]

                                      Airtel — false reasons

                                      Hi I am using a Airtel prepaid connection since last 7 years, last few days when I recharge Rs - 80/- Airtel automatically deduct my balance regularly Rs - 5/-, and once Rs - 50/- for this reason I call customer care, than I know I am downloading a video from hangama.com, which are totally false. This company last 3 times deduct my balance. All time I complain, than company say "this is last time" but I face same problem frequently.
                                      I think This Company chitted with me.
                                      This is a natural tendency of Airtel. They are the worst money suckers in the telecom networks. Port to Vodafone. Vodafone is costly but service is excellent.
                                      Dear Sir,

                                      I am Sandeep Rettamella and my airtel number is [protected] ported from Idea network on 24-7-13. I saw a auto with Airtel Flex on it, 5 people wearing airtel t-shirts(red colored). I asked them what is the offer giving and they said airtel is offering

                                      Free Portability
                                      A to A 10ps/min
                                      1.2 ps / Sec to local calls
                                      Validity- 6 months

                                      Complimentary gift was given one Plastic Box

                                      Those people are daily conducting campaigns in village by village.
                                      Hundreds of people ported from different networks to Airtel attracted by offer.

                                      I didn't get the given offer now I would like give the Kit number Now I want the specified offer what to do.
                                      If you don't believe me get the person and details and call the customers who have got airtel connections from him.

                                      No - [protected]
                                      Sim -[protected]
                                      Place - Machilipatnam Circle (nearby villages), Krishna District.


                                      Regards,
                                      Sandeep R
                                      cell-[protected], [protected]
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                                        M
                                        manojleod
                                        from Mumbai, Maharashtra
                                        Nov 10, 2010
                                        Resolved
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                                        Resolved

                                        Address: Bangalore, Karnataka

                                        Hey Guys,
                                        Never trust any promotional call from Airtel....This happened to me very recently.
                                        My Name is Manoj and My Customer id is [protected]. One day I got a call from mumbai saying that I can upgrade my existing STB with the HD STB by paying 2250 Rs. and that guy said I will be getting a recharge of worth Rs. 2000/- with this offer, He tried to convience me like any thing, He said ultimatly I am paying only Rs. 250/- for upgrading the normal STB to HD STB.
                                        I could not belive his words and then I called up the Karnataka sales guys, I fethed the number from airteldth.net.
                                        The tremendus thing is they have mentioned the karnataka's number but they are located at Hyderabad.
                                        I got a chance to speak to one of the executve, Her name was Soni and she conveyed me the same offer.
                                        I made the payment online and got the reacharge of Rs. 2000/- also as per their promise, The very Next day they deducted the same amount from my account and I was shocked. I called up customer care and they said the upgrade charges are Rs 2250/- not 250/- and I will not be getting any rechange free with this offer.
                                        I am still struglling with this issue and escalated to Nodal officers but they do not reply.
                                        I have spoken arround 8-10 diffrent people regarding the same complaint and they just deligate the responsibility to each other and If you try to call them, they wont even pick up the phone.

                                        If anybody knows the other escalation matrix plz let me know.
                                        Aug 13, 2020
                                        Complaint marked as Resolved 
                                        Dear Mr. Rakesh Kumar,

                                        I am very sorry to say that I have been promissed so many times in last two months that they will provide the resolution.
                                        Even they got ready to return my setup box and they confirmed that they will resell my HD setup box and then they will refund the money.

                                        After that no action has been taken, I can fwd you a long chain of mails, if you can share your id.

                                        Manoj
                                        Dear Mr. Rakesh,

                                        I hope that 10 days is enough time to work upon any concern raised by customer and resolution should be provided during the same.

                                        I have not hear anything from you in last 10 days. I just wanted to escalate this issue at high level,

                                        Can you please share the id's of people, who can look into this matter, since none of the nodal officer is replying.



                                        Regards,
                                        Manoj
                                        Mr. Rakesh,

                                        What happened to your commitment..? I think now are reacting same as the other airtel dth people.
                                        You have no ans for my complaint.

                                        Manoj
                                        Hi,

                                        I am an existing Airtel digital TV customer. My customer id is : [protected].

                                        My complain is, for last two weeks on my TV screen, a message is flashing as your account balance is negative….. after every 5-10 minutes around.
                                        This is happening even after the recharge before 2 weeks. It is so frustrating that, it just don’t allow to watch any program of your choice and forces you to close TV set..

                                        In this regard, I complained 4 times to customer care on toll free no. But problem still persists. There could be following reason of that:-

                                         Your customer care people are technically so incompetent that they just can’t do it.
                                         Your technology has gone out of your control completely & you are unable to solve this anyway.
                                         Deliberately you don’t want to solve & want to punish your customer for being 1 day delay in recharging as you might be looking your net loss of around 5 rs or 7 rs which has made you mentally unfit to look in to the problem.
                                         Every time they first give excuse that their network is failed now so they are unable to check the status. You call after 1 hour when network resumes. That indicates that they don’t have time to listen such stupid things from customer & wants to close the call ASAP.

                                        Whatever is the reason. Now I want either to resolve this issue or admit that AIRTEL dth customer care is fully incompetent to resolve this issue and in that case return my last 300 recharge amount plus 2000 Rs of your equipment cost.

                                        Shailesh
                                        [protected]
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