Airtel Complaints & Reviews

Respected Sir/Madam,

My name is Tejal Patil, i was using wireless Internet services of Airtel with mobile number [protected]. I used to connect it to my laptop with their data card.
The data-card was priced Rs. 3000. On top of it, they made me pay extra Rs. 500 in the name of Deposit and FALSELY promised that it'd be fully adjusted against my first 5 monthly bills (Rs. 100 per month).
I'll list my complaints and grievances here on:
1) They didn't make any adjustments in the monthly bills as promised. And the deposit is not yet returned.
2) Upon complaint of pt.1 to the Airtel authorities they simply denied that and stated that there wasn't any such scheme.
3) Now, when I asked them to discontinue the services, they sent me a Legal Notice under Sections 403, 405, 406 and 420 for unpaid bills which I'm ready to pay after deducting the deposit amount.

Deactivate job alerts. 5432105
Deactivate job alerts. 5432105

Plz deactivate job alerts. 5432105

This service has been automatically activated & renewed by bharati airtel without my confirmation or without anything done by me.Also they have deducted 10 rs from my balance.

I want to deactivate this service right now & my mobile no. is [protected]

Really fed up with this kind of VAS sevices by Airtel

thanx n regards
Deactivate job alerts. 5432105

Plz deactivate job alerts. 5432105

This service has been automatically activated & renewed by bharati airtel without my confirmation or without anything done by me.Also they have deducted 10 rs from my balance.

I want to deactivate this service right now & my mobile no. is [protected]

Really fed up with this kind of VAS sevices by Airtel

thanx n regards
divya

my mobil no. [protected] i have been getting massage with ID : AD - 54321 & i am getting charged last night Rs. 30/- for massage, massage has text "Thanks for downloading champainshipofcricket from Airtel. You have been charged Rs. 30 join gamesclub at http://gclub.in.
I have already raised so many complaints befored charged Rs. 30/- in custmer care to stop the service & refund charged amt. Complint no. is follwing
CBDOV[protected]- 10/11/10
CBDOV[protected]-10/11/10
CBDAL[protected]-18/11/10
CBDAL[protected]-18/11/10

I had purchased samsumg LCD tv, alonwith came the AIrtel connection vopucher, call centre executives made me pay towards installation though It was free, after a lot of confusion from their side and no proper service, I cancelled my connection request. I was assured that payment will be refunded withih a week. Now more than 3 weeks over, Payment not yet received.

Airtel customer ID number [protected]

Ms Monika RAngi from west hub had alled up and informed the complaint number as 4433379and assued of refund. Nothing happened then.

I want money back with interest and compensation .
Have been following continuously with thier west hub.
Can give details of all calls received from them, email replies received from them.

I Tuhin Kumar Dutta purchased a SIM:[protected] MSISDN no. [protected] IMSI: [protected] from a authorized shop at Budge Budge Station on 26th of October and after all the verification of my documents which i submitted the connection was started i installed a Tarrif of 98 INR for Internet browsing and 120 INR for talk time on the 16 of November the connection was disconnected suddenly and "SIM Registration failed" was showing on my Phone. I went to the local Airtel Office were the customer care executive handed me a new SIM neither my previous balance was refunded nor a proper explanation was given to me for my disconnection, the said my verification was failed and i had recharge the new SIM with the above mentioned Tarrif and balance again . I had submitted photocopy of my passport and electricity bill of my uncles house for address and ID verifications. This is the responsibly of the company and this shows how unhealthily they deal with the customers and the customers has to pay more for their mistakes, i have submitted the above mentioned numbers to various job sites as i was applying now the companies will call on that same number for interviews but they will get no answer and this will harm my reputation and career and for this loss the company is responsible and its work force .now who will refund me. A proper action should be taken against such type of mishaps.

Tuhin Kumar Dutta
13, Adhar Das Road Budge Budge
Kolkata- 700137
Mobile No: [protected] (new number)
E-mail: [protected]@gmail.com
Passport No. H2822935

My Mobile number is [protected]. My out going sms is barred. Called customer care couple of time but it was of no use. i have re-entered correct sms center number [protected]. but still my problem has not been resolved.

Please do something to get my sms outgoing activated.

Thanks,
Vilas Patil

I had approached to Airtel ofr one Post-paid connection. One Mr, Ajay (Mob no. : [protected]) came to me & collected the rquired documents. He also gave me one SIM card (SIM no. :[protected]) on last 12/11/2010. He also gave me one new connection no. (No. : [protected]) against that SIM. He said that the new connection will be activated within 15/11/2010. But. it is still not activated and to my surprise, he is not picking up my calls for last three days. Neither he has shown any urge to contact me & discuss the reason for this delay.

I am highly surprised & shocked by the service of such a reputated mobile service provider like "Airtel".
If the service is like that while taking a new connection, then I can't immagine what will be afterwards....

i added on my friends no in FNF service i am being charged for 25p/min instead of 20p/min if i call the customer care they dont respond if they do they put my line on hold and cut in a minute r two As soon as i cut the call the message along with the balance comes like u have made call at just 20p/min using airtel FNF but i am being charged 25p/min

Hi,

This is to inform you that i am using airtel punjab prepaid number [protected] in chandigarh. I was in melbourne, Australia for a couple of months and during that period could not use my number.

When i got back i was shocked ti learn that they have deactivaed my number without even intimating me or my family. But the number is not alloted to anybody as of now. I need my airtel number back as i have been using it for the past 7 years. I cannot afford to change the number. Please help me get it back.

Thanks and regards,

Rishabh Wadhawan

My Airtel Postpaid No. [protected] (Bill No.[protected] dt. 12.11.10 is very much overcharged.
I really cannot understand that they have not yet deducted Rs.160+ST from my this bill of Rs.581.94, because of call drops inspite of my sms to AIRTEL and also making complaint to Airtel ar 198 and they promised that in the bill it will automatically be deducted. I am really very much fed up with Airtel Overcharging and let me tell you frankly that my another service provider Idea is OK (not even a single paisa overcharged till date).

IS Airtel listening and deduct my rightful discount immediately from my bill so that I can pay.

I called Airtel as I wanted a new broadband connection, and was told that their agent would contact me. Some time later, i got a call from a man named Prakash, phone number [protected]. He came to my house on 9th October, got the SEF filled up and took Rs 2000 in CASH as installation charges. He did not give me a receipt as he said that the copy of the SEF is the only receipt. Within two days the Airtel people called to install the connection. As I was unavailable, I asked them to come later. The installation was done on 15th October. On 15th November, i got a message from Airtel saying that it was the last date for payment of the bill. I had not received any bill either by post or email, and had to contact customer care for bill details. To my horror I found out that the bill amount was Rs. 2751, even though the package I had registered for was only Rs. 1299, and the billing period was only 10 days! On checking, i found that they had charged me for installation charges as the CHEQUE I paid them had been reversed. How is that possible when I paid in CASH? My copy of the SEF clearly says that the payment was in cash.
Further, the bill says that the cheque was reversed on 13th October. If my cheque really had bounced on 13th, why did the Airtel people come and install internet in my house on 15th, TWO DAYS LATER?
Also, if the cheque bounced, shouldn't they have contacted me to inform me of that? I'm sure the people who manage Airtel are not so generous that they will install a connection without receiving installation charges, or not even try to get the money from the customer if a cheque bounces.
As I did not receive my bill at all, I did not even know about this horror till 1 o'clock in the afternoon on the last day of payment, when I received a message that it was the last day. That was the first information I had about the bill! On contacting customer care i was told that the bill had been delivered to my house and that my family member had received it. Even when i said that I had checked with all my family members, the CSR refused to believe me. She was rude and would only say that their record says that it was delivered. When I asked her the name of the person who received the bill, she said she couldn't tell me that. Do they hand over the bill to anyone they find on the street?
Similarly when I told her that I had paid the installation charges in cash, she again would only repeat that their records show that it was paid by cheque. The cheque was of IndusInd bank, where not only I but no one I know has an account. And aren't they supposed to return a bounced cheque to the customer? Or at least tell me about it?

This seems much more than an honest mistake. After reading some similar complaints on this website, I'm beginning to think that there is largescale fraud happening here. The agent who I paid can, of course, no longer be contacted as "incoming call facility to this number is not available".

Swati Kansal
[protected]

Hi,

I have been using the Aritel Prepaid Mobile (98XXX73591 in Bangalore) since 2005, and the issues I am facing is that Airtel is requesting for ID/Address proofs again and again, and this is the third time that I got an SMS on my mobile requesting the same.

I try to call the customer care which gets disconnected, and fed up with this finally I again tried (Nov 17, 2010 at around 23:27 hrs) to call Customer care with my post paid connection and Mr. Manjunath picked up the call who was DEAF and couldn't hear me inspite of repeating each word. He said he will transfer my call to the concerned department, but after a while the call dropped and immediately got 10 SMS on my phone stating " We apologize for the incomplete interaction with us due to disruption of your call and so on ......."

My question is why is Airtel requesting for the ID & Address proofs again and again? Why Airtel is hiring deaf employees to answer the customer queries?

The customer service is pathetic and I guess this is to get more and more from the costomers when they call 121(0.50 paise / 3 mins), and if this repeats I will have to opt for other service, no point in continuing with this nonsense.

Ahmed.

998XX7659X

Hi,
My name is Pramit Pal. I had been using Airtel Broadband Services(Landline number :[protected]) in my rented appartment.

On 07th April 2010 , I had put in a request through the customer care people that I will be shifting to a new location and I needed to shift my connection. I was told by them that Airtel did not provide connection there and that they will be cancelling my number. I was fine with it and told them that to proceed. I had received an email from them on 17th of April 2010 saying that -
"We have received your request to shift your telephone connection to the below mentioned address: ...We are unable to shift the connection due to unavailability of network. As per our discussion, your cancellation request has been accepted. Find the ticket no. 152685 // 152689 Warm Regards, Belden D`cruz Service Marketing - West Airtel Telemedia Services ".
After that I received no calls or contact from them, and I was still holding their Modem and Telephone set.On 4th June 2010, I received a call from a lady executive who was clearly rude and asked me to pay my amount. I was shocked as I said I am no longer using the number and it was cancelled. I also emailed the airtel people on 5th of June2010 asking them to process my cancellation at the earliest.
Since then, I have been getting mixed set of calls and emails. A set of calls telling me my number has already been cancelled and they will be clearing up the process of payment (the deposited amount, the pending payment and the return of the Modem set).I was being not even being heard by the customer care people. And no one was forwarding me any number where I could speak to someone.

Today I got a call from someone called Mr.Devangshu Patel(no.[protected]) saying that he is a Lawyer from Delhi you has received a notice from me. And saying that 15days back the notice was sent to me in my previous address,which,since I have changed my address, I haven't received. He told me to get in touch with advocate Mr. N.K. Singh(no.[protected]). Mr.Singh told me I had Rs.2844/- to pay to Bharti Airtel. I told him that I was being wrongly billed for a month, but wouldnt listen. He told me I had to pay the amount if i had to stop the legal proceedings. So, he gave me a legal id[protected].
Mr. Patel and Mr. Singh had told me I had 1 hr to pay the amount.
I was pretty shaken up by then. I then went to the Airtel Relationship Centre in SV Road/Goregaon West and paid the amount.( Receipt no[protected]

My request is to kindly look into the matter and tell me was treated in the way any consumer would be treated. Dont I get answers for the questions I ask for or will it be the as they will?
Kindly help me

Regards
Pramit Pal
pramit.[protected]@gmail.com/
pramit.[protected]@gmail.com


below are the details of the email exchanges
********************************************************************************...⇄
from pramit pal <pramit.[protected]@gmail.com>
to [protected]@airtel.in,
airtel.[protected]@airtel.in
cc pramit.[protected]@gmail.com
date Wed, Nov 17, 2010 at 11:24 PM
subject Re: FWD: FWD: CANCELLATION RAISED :- [protected] [|BAL|Qrc1282297|]
mailed-by gmail.com
hide details 11:24 PM (25 minutes ago)
Hi,

Seems like you people will always have it your way.

Today I got a call from someone called Mr.Devangshu Patel(no.[protected]) saying that he is a Lawyer from Delhi you has received a notice from me. And saying that 15days back the notice was sent to me in my previous address,which,since I have changed my address, I haven't received. He told me to get in touch with advocate Mr. N.K. Singh(no.[protected]). Mr.Singh told me I had Rs.2844/- to pay to Bharti Airtel. I told him that I was being wrongly billed for a month, but wouldnt listen. He told me I had to pay the amount if i had to stop the legal proceedings. So, he gave me a legal id[protected].
Mr. Patel and Mr. Singh had told me I had 1 hr to pay the amount. I was pretty shaken up by then. I then went to the Airtel Relationship Centre in SV Road/Goregaon West and paid the amount.( Receipt no[protected]

So, have this updated in your system that we are clear on our account.

Though I am completely unsatisfied the way I have been treated by your company, I being a tiny consumer will be not heard it seems.

Pramit Pal
[protected]



On Mon, Jul 26, 2010 at 6:29 PM, pramit pal <pramit.[protected]@gmail.com> wrote:
Hi

Amazing, you tell me your people are going to contact me, but they never do, unless to remind me of my wrongly updated bill..
Can someone help me in this regard???.. atleast give me some contact number of someone who can do...I seriously need some kind of assistance in this regard.
I dont even know whom to escalate this matter to.

Pramit Pal





On Thu, Jul 15, 2010 at 5:07 PM, <[protected]@airtel.in> wrote:
Dear Customer,



Thank you for writing to Airtel Telemedia Services.



With reference to your e-mail dated 15/07/2010, you have expressed concern regarding delay in resolution for your Airtel fixed-line [protected].



We would like to inform that your concern is already registered with reference number "35099896" and same is under process.



Our team is working on this and our executive will revert to you shortly.



We seek your cooperation in this regard.



It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.



For any further assistance please mail us at [protected]@airtel.in




Warm Regards,
Lee Micheal
Bharti Airtel Limited



[protected]Original Message[protected]
From: pramit.[protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 15/07/2010 11:43:20 AM
Subject: Fwd: FWD: CANCELLATION RAISED :- [protected] [|BAL|Qrc1021744|]

Am still getting calls for bill reminders and as I see, I am being charged even
after the 17th of april 2010(ie even after confirming my cancellation.)

Could you please confirm ,why is this happening

my complain no:35099896

Pramit Pal


[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Sat, Jun 5, 2010 at 3:35 PM
Subject: Re: FWD: CANCELLATION RAISED :- [protected] [|BAL|Qrc1021744|]
To: pramit.[protected]@gmail.com


Dear Pramit Pal, Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 05-06-10, you have expressed your concern
regarding cancellation for your Airtel fixed line number [protected].

We would like to inform that your concern has been registered with us. Your
service request number is 33520250 and our customer executive shall get in
touch with you.

For any further assistance please feel free to call our Call Center number 121
/44444121 which is accessible 24 hours or email us at wecare.[protected]@airtel.in

Assuring you the best of our services at all times.

Warm Regards,
Mohana
Customer Care Officer.
Airtel Telemedia Services


Assuring you the best of our services at all times.
Warm Regards,
Mohana
Customer Care Officer.
Airtel Telemedia Services



[protected]Original Message[protected]
From: pramit.[protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 05/06/2010 01:34:32 PM
Subject: Fwd: Cancellation Raised :- [protected]

Please complete the cancellation on an urgent basis as i am getting calls for
bills from your agents and on alternate days am getting calls confirminng the
cancellation
Pramit Pal
[protected]



[protected] Forwarded message[protected]
From:
Date: Sat, Apr 17, 2010 at 5:07 PM
Subject: Cancellation Raised :- [protected]
To: pramit.[protected]@gmail.com



Dear Sir,

Thank you for writing to Airtel Broadband and Telephone Services.

We have received your request to shift your telephone connection to the below
mentioned address:
FLAT NO 101 BLUE EXCELLENCY OPP ANMOL ENCLAVE SV ROAD GOREGOAN WEST MUM

We are unable to shift the connection due to unavailability of network. As per
our discussion, your cancellation request has been accepted.
Find the ticket no. 152685 // 152689

Please accept our sincere apologies for any inconvenience you are experiencing
due to our inability to shift your connection.

Have a nice day.

Warm Regards,

Belden D`cruz
Service Marketing - West
Airtel Telemedia Services

This e-mail and any files transmitted with it are for the sole use of the
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If you are not the intended recipient, please contact the sender by reply
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Limited. Before opening any attachments please check them for viruses and
defects.

I bought a Nokia C3-00 with Airtel Connection on 4th November, 2010. According to the present ongoing offer (as printed on the package box and can be frequently seen on TV), I am supposed to get 2GB/month free internet for 6 months. But Airtel hasn't sent me the appropriate Default Access Point settings and has not activated the offer. I am getting charged at regular rates. I called the Technical Assistance, they asked me to buy a Rs.98 internet pack, which is absurd. I emailed them several times, most of which were replied to stating - "we will look into the matter and get back to you". I wrote to the Nodal Officer of the Bihar-Jharkhand circle too. After a couple of days, they replied saying that the offer has been activated. I tried to test it by opening a site, after which I found that my account was getting debited at regular rates. Nokia says that they can't help me and I should put up the matter with Airtel. Now who is at fault? - Nokia or Airtel or ME ?
Ph. no. - [protected]

HI i am a practsing physician and a single mother of seven year old kid .i have been using airtel prepaid number for last five years.on 13th of nov 2010 i got the message from airtel to re submit my documents according to the government directive .i was sent the second message on 15th and then last one on 17th saying that my connection would be disconnected if i dont submit within the end of the day
this was at 5 30pm on 17th nov .when i tried contacting airtel customer care after one hour i came to know that i have to submit it at some centre identified by airtel which is in indiranagar BDA complex
i stay in marathahalli with a small child airtel expects its customers to run to indiranagar in the evening and submit the documents so the connection might stay alive on asking the customer care cell they argued that its a govt directive and they cant do anything about it .i agree that i do have to submit the documents but the time frame is just three days is it?i still attempted to submit it at my nearest airtel recharge centre but he says he cannot accept it .airtel can have more subcentres to avoid customers troubles and also at least one week is what i can expect from airtel to resubmit the documents i.e photo and photo id address proof .it takes atleast a day to take a photo and submit the documents ,how can some people who are into essential services just leave everything and run for the resubmission of documents .it is also very very trouble some and difficult and sometimes impossible to get airtel customer care .

On 5th August 2010 Airtel deducted my 300 Rs for blackberry service activation n den dey deducted d same amount again on 7th Aug 2010. I called the airtel customer care lots of times and they always said Someone will contact you back in 24 hrs n we'll return your money but nothing has been done yet nad again they deducted 300 Rs on 31st Oct/1st nov 2010..n as usual nothing has been done ttil now... So plz I want my 600rs back...

I have airtel broadband connection and now I have lost the link where I can add remove wifi child nodes. This was provided to me when the modem was set up by technician. When I called 121 they said no such link is available and they cannot help.

How come is this possible, when I was using a link something like mywifi.<>.com

Now the modem technician from airtel is not picking call.
Please provide solution.

Aditya Sinha

As per the airtel bills I receive account no [protected] is for mobile no [protected] and account no [protected] is for [protected]. I had requested a cancellation of both these cards. The later, account no [protected] is for [protected] is cancelled but the other no is still not cancelled. when i sent them an email at [protected]@airtelindia.com. the response they gave me was weird. I am copying their response here so that everyone can view the rubbish explanations they give. I wont be paying their bills anyways coz i had requested the cancellation in sept but the account no [protected] is for [protected] got cancelled on Oct 18, 2010. I have requested a callback but nobody calls me at the time that i can be reached at. I have been given two complaints. one is 34625769 registered on 16nov10 by their retention supervisor Jyoti and the previous complaint no 34306864 was registered on 18oct10 which clearly states the cancellation of both my numbers. What do I need to do to sue airtel for this.

Hi,

Am a user of Airtel post paid service since 2008. I was using the bill plan of monthly renral 540.00. When am planning to change it to 399 Business plan, i spoke to the customer care regarding this.

They have suggested me to put a mail to [protected]@airtel.in for changing the plan (as am a corporate user).

I had given a mail on 8th of Nvember & same day i have received a acknowledgement mail from airtel.

Again i received one mail that

"Please revert to us with the sample CUG mobile number which is already active with Business 399 bill plan, to proceed further action."

But am not using any 399 bill plan with any airtel post paid.

Again when i spoke to the customer care they suggested me to speak to the nodal officer.

When i spoke to nodal office on 16th of Nov in the morning the concerned nodal officer told me, "I don't have any updates in my system & our officer will speak to you by evening 6 PM"

Again i received a call around 6.45 PM, I had given a clear consent about my problehe, and suggested to send the entire mail to nodalofficer.[protected]@airtel.in.

And i have forward the details to the same id.

Again she called me around 7.00 pm & told me our office is closed am unable to check the mail & I will check the mail & revert by 10 AM of 17 th Nov.

When i call again the nodal officer at 10.30 AM the nodal officer said i don't have any updates in my system.

When i asked the nodal officer that why you guys are sitting over there if you don't have any updates,

The answer was "Mind your own language"...............

Thanks

Biswa ranjan

[protected]

Hi,

I am having singal problem with Airtel from Jan-10 and i complained on march 23rd till sept-10. The customer service guys said there is a problem with in 10-15 days but the issue not rectifed. One day i informed to them that if its not rectify i dont want to pay the bill, they said it will be rectify in 10 days only i waited for months. Now my bill is pending for 1100 Rs. I have removed the conection and taken other provider connection the airtel recovery guys calling to my outgoing list and abusing with bad words to all my friends and relatives. I called to airtel team and the explain the problem and they are started abusing on me.. I want help on this..Please suggest how can i proceed.