Airtel Complaints & Reviews

Mr. Upendra J. Naik
B-3/406, Lokmilan Chandivali,
Chandivali Farm Road,
Near Nahar Complex
Andheri ( E) Mumbai-400072
Tel:[protected]


Dear Sir,

We have received you bill after 2 months (bill for September & October) you have charged the late fee payment for September bill. we have paid the full amount including late fee payment. We request to credit the late fee amount Rs.75 in my next bill and send the bill in time so I can pay the bill before due date .

Please note your man has visited at my residence to recover the above bill amount on dt. 10.10.2010. The said bill due date was dt.15/11/2010, how can you send your man to my residence to recover the bill amount? If this happen next time I will disconnect your services.

Thanks & regards,

Upendra Naik

Sir,Jayakar .working in aurobindo pharma,in hyderabad.recently airtel agent came to our company told about corporate postpaid plan.i told to him i will take 2 conections,1 is new connection and other is existing prepaid number i.e migration prepaid number to pospaid number.agent told ok.taken all proofs and 100rs for prepaid number.verification over.new connetion activated but existing number not activated.this two connetions have taken 1month 10 days before.iam calling costumer care no response,and also airtel agent no response.please solve my problem.

existing number-[protected].

airtel agent(ragesh) no:[protected].

my contact no:[protected],[protected]

I'm sandeep Anand from Amritsar(Punjab). I'm using Airtel Digital Tv connection and my customer id is [protected]. I'm using dish for about 1 n half yrs. My problem is that my account packages are automatically changed. Everytime the packages are changed by default. When i ask customer care about this problem, they said that your package has been changed but nothing had changed in reality. They said that i have changed my package and they don't solve my problem. I'm very annoyed from this and want a strict action against them. Please help me.

Customer ID [protected]

I'm an existing Airtel DTH customer with a requirement for a multi-room connection. I went through the online information on a multi-room connection and contacted Airtel on 12150 on Friday November 5, 2010. I was put through to a new Customer Service Representative (CSR) who was learning her job, being assisted on the job by an experienced representative.

Having been taken through the payment via IVR option, I paid Rs.1199 via credit card via IVR, for a multi-room connection which was confirmed by the CSR when the call went back to her after the IVR payment. The connection was promised within 24-48 hours. However, when I contacted the callcentre on Monday November 8, I was told that there was no such payment made and I was asked for a Transaction ID, which wasn't given to me by the CSR. After multiple calls and much frustration at the following :

1. Poor language skills of the CSRs.

2. Good willingness to help but inability to help because of lack of appropriate knowledge (for e.g.none of the CSRs knew how to offer a multi-room connection on my existing account - they kept transfering me to the Sales department who did'nt have my account details and hence created a new account with the same details)

I landed up once again making a payment of Rs.1199 via IVR using my credit card (this time round I was given a transaction ID[protected]. This was at 6:30pm on Tuesday November 9, 2010 for the same product for which I was earlier informed that the prior payment didn't go through.

So now I've paid twice for the same product - I still keep calling up Airtel call centre on 12150 (it's outsourced to First Source) and I keep talking to very willing CSRs but none of who are able to help with refunding the amount that I've paid twice and guess what - I still don't have my multi-room connection. I do hope someone reads emails on this ID because it's necessary for any service provider to listen to customer complaints and act on them immediately.

I have purchased a new mobile of BlackBerry 8520 and i have talked so many times to airtel customer care service but every time i have asked for blackberry service activation they told me to talk to airtel blackberry customer service centre but it said this facility not available on my no. this i have told them so many times but the same explanation i got. I am not able to access my blackberry services on airtel. I can say that blackberry services by airtel is very poor.

Hi

have been recieving the message that your matrimonial on Mobile services are renewed and you are charged Rs 1 for Day 1 of service, I am getting this messages from Airtel number [protected],

I have never subscribed any such services and i am going to file a case against this company..

Its requested to unsubscribe it with immediate effect.

My mobile number is [protected]

I just want to caution the new buyers of Airtel Broadband services.
I was an unfortunate user of Airtel Broadband connection. The data download speed never reached the allotted speed as per the service plan (Rs 799-unlimited and 512kbs speed). The connectivity is worse than the 256kbs data card performance.The marketing person never told about the speed reduction if the data download exceeded 10gb. Though its advertised that unlimited download for Rs 799/- a draconian clause for speed reduction is inserted in the agreement, Using this notorious clause, airtel customer services right royally screw the happiness of customers. No intimation and nothing. Internet will just crawl.
The customer care people are well trained to be rude and will quickly get onto their high horses.
Its hightime Airtel changed its Brandband services name to Hostile Brandband services.
New buyers, please beware.

DEDUCTING BALANCE ILLEGALLY WITHOUT PERMISSION.
EVEN MY BALANCE RS. 30 WAS DEDUCTED FOR CNEWS ALERTS,
WHEN I CALLED CUSTOMER CARE THEY SAID SMS WAS SENT FROM MY SIDE,
I NEVER SENT ANY SMS,

THIS HAPPENED THRICE ON MY MOBILE TILL DATE. TOTAL 90 RS.


AIRTEL PEOPLE ARE DOING FRAUD IN DEDUCTING BALANCE WITHOUT INTIMATING CUSTOMERS.

THIS IS THE CHEAP WAY OF MAKING MONEY AND ILLEGAL.

I AM BUSY AND DONT HAVE TIME AND I DONT KNOW HOW TO SUE THIS SMALL SCAMS DONE BY AIRTEL PEOPLE.

My Airtel Digital TV customer ID is [protected]. I had asked for reinstallation of my dish antenna & set top box on 07.11.10 as I have shifted to Mumbai. As instructed by the call center representative, I recharged my account (with Rs.1000) to have sufficient balance in my account to facilitate reinstallation related charges to be deducted once reinstallation happens.

After multiple number of false promises by the call center people regarding slot booking (on 08.11.10 & 09.11.10), I had lodged a written complaint to their customer care mail ID '[protected]@airtel.in', describing the harassments I was undergoing. During the process of telephonic conversations with the call center on 8th & 9th Nov, I used to receive sms's regarding the service request no's e.g. 4385932 - Engineer Related, 4389406 - Wrong Resolution; & surprisingly immediately sms's that the issue has been resolved, where as the issue was not addressed at all. Moreover, as per the sms we were to call [protected] if our issue is unresolved, but the number was switched off on continuous basis.

The installation happened on 9th Nov @ 3.30 PM. Post this the signal was active for approximately half an hour & then surprisingly the set top box stopped receiving signal & a message featured on our TV screen that I need to recharge the account (error code 6). But I had Rs. 1008 in my Airtel Digital TV account. The irony is I received sms stating that I have Rs. 1008.39 as account balance, whereas also received recorded voice call from Airtel Digital TV ([protected]) that my account balance is negative. Unable to understand how this can happen.

The quality of the call center representatives is truly the worst I have come across; their speech quality, command over the language, knowledge of their function is extremely poor & most of the time their communication is not understandable. Had called the call center again & again (on 9th & 10th Nov), but as usual there was no resolution from the call center's end. As of now, almost one day has passed after the reinstallation took place, but the set top box is not receiving any signal. We are really pained & horrified by the quality of service received.

Kindly help me in getting proper sevice from Airtel Digital TV & let me know what further action can be initiated against Airtel Digital TV.

Hi,

My name is Sukumar G and address is 10, Thiruvalluvar Street, V.O.C. Nagar, Pammal, Chennai - 6000075.

I have paid Rs. 3850 for one year South Mega Pack on 5th Mar 2010 [Please refer the attachment "Bill.jpg'].

But as the dealer installed a faulty settop box, which belongs to some other customer [Customer Id [protected]], I could not able to view the channels I paid for.
Please refer my previous complaint in "http://www.consumercomplaints.in/complaints/airtel-dth-c414108.html"

After making hundreds of calls to Airtel DTH Support team, Marketing Manager & Dealer and FOUR MONTHS follow up, new settop box is installed on 27th Jul 2010 and new Customer Id is provided as [protected] [Please refer the attachment "CustRelationForm_TV1.jpg"].

I was informed by the Airtel support team that I will get one year subscription as I could not able to view any channels in my previous faulty settop box [Pls. refer the attachment 'Faulty_SetTopBox.jpg'].

But Now, within 3 months, My subscription got expired on 29th Oct 2010 and I am receiving messages from Airtel DTH that I should recharge to continue Airtel DTH service.

Everytime when I contact Airtel DTH team, they will send a computer generated reply and that will say as "they are looking in to this issue". But the issue will remain forever unattended.

I have spend huge money to buy a good TV. But I could not enjoy this TV many months due to this issue.


Sad part is there is no one in Airtel DTH team, Briliant enough to solve even these kind of straightforward issues.


I am very much FRUSTRATED by the quality of Airtel DTH service.


Regards,
Sukumar G
[protected]

Customer ID :- [protected]
Airtel digital TV service is two poor they don't even respect the customer, I told them to give connection but after so many complements(complement number are 4369704,4366324) they given after two days and check the Airtel site they written wrong address and wrong name, after calling the customer care they said that its not possible to change the name.
Customer care executive Mrs. Pooja, she wont understand english.
Request to change the name as BHAVANI Nagaraj, instead of BAVHVANI, and date of birth as[protected].

Hi Rakesh,
Before posted my query regarding this ur Customer Service Team called me and replied that migration from Tamilnadu prepaid number to chennai corpporate postpaid is possible & for more details contact ur nearest Airtel showroom. Their also said its possiblein showroom. But now my issues is Mr.Rajasekar Airtel Executive & his contact no: [protected] he is sitting in my office for Airtel Postpaid Sales for past two days im approaching him for my migration but he denied for this & he said its never possible, I said got confirmation from Customer Service Team still he is dening,Why ur executives are gave false information. I need one new connection & two migrations now what can I do better be stick with ur operator or others. Also my colleagues are still facing this same issues. Pls advise me…..

Hey Guys,
Never trust any promotional call from Airtel....This happened to me very recently.
My Name is Manoj and My Customer id is [protected]. One day I got a call from mumbai saying that I can upgrade my existing STB with the HD STB by paying 2250 Rs. and that guy said I will be getting a recharge of worth Rs. 2000/- with this offer, He tried to convience me like any thing, He said ultimatly I am paying only Rs. 250/- for upgrading the normal STB to HD STB.
I could not belive his words and then I called up the Karnataka sales guys, I fethed the number from airteldth.net.
The tremendus thing is they have mentioned the karnataka's number but they are located at Hyderabad.
I got a chance to speak to one of the executve, Her name was Soni and she conveyed me the same offer.
I made the payment online and got the reacharge of Rs. 2000/- also as per their promise, The very Next day they deducted the same amount from my account and I was shocked. I called up customer care and they said the upgrade charges are Rs 2250/- not 250/- and I will not be getting any rechange free with this offer.
I am still struglling with this issue and escalated to Nodal officers but they do not reply.
I have spoken arround 8-10 diffrent people regarding the same complaint and they just deligate the responsibility to each other and If you try to call them, they wont even pick up the phone.

If anybody knows the other escalation matrix plz let me know.

In 2007,I took Airtel Mobile no. [protected] (lifetime-prepaid plan) from the Moga centre of the co.In Nov.2009 I went abroad and on my coming back to India in Sep'2010, I found my number was deactivated.I approached the co's centre for its activation.The no was activated on 23.09.10 after submission of my photograph and ID Proof.On 14.10.10, the no. was deactivated again.The co. left a message on my mobile to submit Photograph and ID Proof to their centre.On 15.10.10,I submitted the same to their centre,1,Gill's Park, G.T.Road,Moga and they gave me a chit bearing Form no.[protected].On 20.10.10,on my supplying them information thru E.Mail the number was activated. Suddenly on 01.11.10,it was deactivated once again due to non supply of documents.Further co. wants me to take the same no. under postpaid plan after payment of its activation fee of Rs,300/-.When it was brought to their notice about sequence of mails exchanged with them and three times submission of documents to them, they on 2.11.10,advised me to wait for five days.I reminded them about it on 09.11.10 but they have neither activated my no. nor given me any reply to date.
I am very much disturbed on this account.I incur not only loss of money but also on account of various information which I use to get from my Banks and other business areas.
It is requested to help me out in this matter and compensate me along with the activation of this no.
Thanking you.
Vijay Kumar Pabbi
Ex.Manager Excise & Taxation,Nestle India Ltd.Kothi no. 5, Baba Farid Complex, Block-A, G.T.Road, Moga.

I have lodged at customer care service on 6th November and the complaint no is 4371055 . The complaint regarding no signal from dish. From day one customer care person says that engineer will come tomorrow but no one has turned up. If you email to customer service and you will get computer generated reply. Customer service is just like a wall. They worst like cable walla.

We took the Airtel DTH connection in Gurgaon. After using it for 2-3 months we got transfered to Panchkula. At the time of transfer AIRTEL customer care associate told us that submit 300/- and the person will come to new address and reinstall the connection. No one told that the assoicate will come and deinstall from gurgaon and automatically reinstall to new location.

When we shift to panchkula we talk to them and asked them to send their engineer for reinstallation. They said that by today evening the engineer will come and reinstall it. We waited for whole day person will not come. We called in the evening and they said that because of some mistake today it will not be possible but next day the person will definitely come and they give request number[protected] after 5 mins we got a message that this request got resolved.

We than also waited till next day and than same whole day wasted but no one came. Than in the evening at 5pm we called them and they told that the engineer went there but no one is there when we asked them at what address engineer go then they said at Gurgaon. We are shocked to hear that then we asked that we have changed the address than why that person went to old address than the associate told that we are registering your request again and by next day the engineer will again come.

But the same repeated after 5 min we got a message that the request number[protected] got resolved. and the same process we have to do for one more day with new request number[protected]. Same with this number and no one resolved our problem.

We are still facing this issue. Hope to seek a help from this forum.

Hi,

I recently booked a Airtel DTH connection.

Before taking this connection, I had spoken to the customer service to confirm if God TV is a part of Airtel’s package. The exec confirmed to me that it’s there.

Based on this confirmation, I booked a 12 month Mega package, with multiple connections.

To my shock and surprise, when the connection was activated on 5th Nov, God TV channel was not there. I immediately called the customer service and they said that Airtel does not offer God TV now. I was really disappointed and placed a request for disconnection with complete refund immediately, as I wanted God TV and took Airtel only because you provide this channel.

I was told that some one would call me regarding my complaint. I got a call today from Airtel telling me that God TV cannot be provided. Moreover, if I cancel the connection, I will not get any refund.

I am shocked at the way Airtel is behaving. This is straight forward case of cheating and fraud, where wrong information was given to sell a connection.

What is even more surprising is that they still provide GOD TV on Airtel IPTV, but not on DTH.

I need strict action to be taken against Airtel.They should either provide GOD TV or refund my money fully.

Regards,
Amit
Mobile: [protected]

I regret to inform you that the negligent behaviour of your franchisee (I do not know where is his office) and no action from your relationship centre, Malakpet, Hyderabad.

It is to inform you that in the 1st week of October, 2010 one Mr. Nataraj, Manager (as informed by him) approached us for converting our prepaid connection into post paid connection and we have filled the application form and submitted the relevant document along with the prescribed charges of Rs.500/-. He informed me that the Sim will be issud within two days and the same will be activated within seven days.

Accordingly he has issued a sim card vide no.[protected]
Type 64K PAPPC NORMAL HLR-1 within the said two days and from then onwards we are pursuing him but no proper reply from him. At first he has given his mobile number as [protected] and I am contacting on that number upto the end of the October, 2010. As and when I am contacting, he informed me that about the server problem, technical problem in transfering the mobile number from prepaid to post paid and one and another. After then, he has not lifted the mobile when I am trying to contact, but on one day I tried from another number but to my surprise the lifter of the mobile told me that the mobile not belongs to Mr. Nataraj and he do not know about Mr. Nataraj. I told him that I am going to give a police complaint against that number if Mr. Nataraj not contact me.

In the afternoon Mr. Nataraj contacted me over mobile vide no. [protected] and told that this is his new number and asked me to contact on this number and the activation of my mobile number will be completed within 48 hours since there is a technical problem. Lastly I contacted him on 8th November, 2010 and at that time he told hurrily that he is out of station and after reaching Hyderbad the number will be activated definitely.

Under the circumstances, I hereby request you to kindly take necessary action and direct the concerned authorities of AIRTEL to activate my mobile number [protected] Airtel Freedom 249 post paid connection immediately.

Respected si, my number is [protected].i have purchased the sim card in naik electronics in bhatli chowk and submitted documents twice.once in shop and in bargarh airtel office.But after it also my calls are barred and i cannot able to call and receive any number.I have activated 3 days internet pack and during that day it get locked. I have call to customer care and visited thrice to bargarh office but they saying me that wait.But their is a duration of waiting,15 days are gone with the day of reporting.
I is a sincire request to activate my number.
Thanks.

I was having a lifetime prepaid connection [protected] since last about five years. Last month, I was out of station and the phone was swithched off, when I came back about fifteen days back I found that the phone was not working I complained to Airtel immediately and they said that as I had not submitted the verification form the phone has been disconnected permanently. I may like to inform that I had already submitted the verification form in the month of September to their office in Ludhiana. Moreover I had submitted the verification form about three four times in the past besides at the time of taking the connection. I may like to add that the verification was done by the Airtel people as earlier it was a postpaid connection and it was converted to prepaid three four years ago. Will the Airtel people listen and restore my connection and balance of approx Rs 200 in the phone.

Rahul