Airtel Complaints & Reviews

Respected Sir/Madam,
I am a loyal customer of Airtel and have been using the same number for more than 5 yrs and I'm sorry to say that this is the second time I have to write a complaint on this forum.My mobile number is [protected] (S/o Margaret Gonsalvez).
Recently the Airtel Friends chat service has been activated for me without my permission and even after I followed all the instructions to deactivate it, it still continues to send me messages and deducts my balance of 30Rs every month. I have even registered a complaint using 198 but the service doesnt seem to have any effect. It is very sad to see how Airtel is treating their loyal customers in this manner and cheating them of their money. I kindly request you to cancel this airtel friends chat service immediately as I have enough of friends to manage already, leave alone getting new ones everyday.
Please do deactivate this service immediately.
I am pleased to say my last complaint had effect after I posted a complaint here. I hope you will do the same here.
Thanking you,
Regards,
Marcus Gonsalvez

I m Rajesh from Orissa and Working in Bangalore, My sister-in-law is getting so many abusing messages and missed call from [protected]. When ever I m trying to talk with that guy he is not picking the phone. so pls give me detail of this telephone number i want to take legal proccedure against this number. thanx reply


Regards
Rajesh

Dear Sir,

I have taken prepaid connection ([protected]) of Airtel. Without any request Airtel is activating value added services and deducting charges. Airtel had activated Airtel Picture post - news service 10-15 days back. They were charging daily basis, I had not seen that message. After 4-5 days again I have received a message regarding deductions of charges then I had contacted Customer Care and asked them to stop the said service immediately. Again today at 4:50 AM one message has been send by Airtel "Thanks for using News subcription service from Airtel. You have been charged Rs.10, whereas I have not send any such request. This way Airtel is taking money from their customers. Hence I request Airtel to stop my value added service and do not activate any vaule added service in my mobile number in future. Also I request Airtel to stop taking charges from their customers in this way and maintail a good relation with their customers.

Bidhan

dear sir my number is [protected] airtel prepaid maine raipur se number liya tha postpaid se prepaid ( from all india power services co. raipur to asif khan) karwaya tha life time tha and ye number mera bina rok tok ke 2 years se chal rha tha but 2-3 mahine pehle bina bataye mera number cut kar diya gaya hai choti choti ya ring tone se sambhandit bato per airtel ke dwara hamesha phone kiya jata hai but number band karne ki nahi mujhe koi sma mila tha or nahi kisi ne customer care se bataya tha maine kai bar bilaspur or raipur office ke chakkar kate hai or airtel nodal officer jinka number hai [protected] ye number mujhe bilaspur customer care se mila hai isme maine phone 100 baar se jyada try kiya hai lagta hi nhi hai abhi mai apne number per call karta hun([protected]) toh woh sayad kisi or ko alott kiya gaya hai kyunki number switch off bata raha hai sir jab life time sim hai to band hone ka sawal hi nhi hota customer care wale bolte hai ki recharge nhi karaya isliye band ho gaya sir ye mera bahut jaroori number tha lots of people known then jiske karan mujhe last 3 months se 30-40 lack ka nuksan ho gaya hai, mujhe mera number wapis chahiye u check ur all previous details from 2 years other wise i go to upbhogta forum and high court tats it .kindly consider my case. my number is [protected]-asif khan mujhe call karke bataiye otherwise i tak strict action against airtel.
regards
asif-[protected]
bilaspur(chattisgarh)

Hi,
I just want to recharge my prepaid moible online.(Prepaid - Gujarat - 98986*****)
However, your newly introduced way for easy recharging (MChek) is stopping me to go ahead and recharge my mobile.

sometime it beautifully says that my card details are incorrect, sometimes it says that iternational cards can not be used (FYI - I am still in india from birth and no other country has issued any card to me. Hope I had one) and sometimes it asks me to enter new ipins.

I have tried using 2 debit cards of very reputed banks (ofcourse Indian banks), but all in vain. You intelligent easy to recharge system just doesn't work at ALL.

I must say it is the hardest way which you guys have introduced without checking that this works or doesnt works. For the sake of the world , can you guys just fix this, so that I can recharge my mobile online.

Can't I just recharge using net banking or something else.

I resister in NDNC with TRAI, for the telephone numbers pertaining to AITREL i.e [protected] & [protected] viz registration No. S[protected] and S[protected] before in the month of Aug 2010. As per regulations of TRAI all the SMS and promotional offers should be stopped after 45 days of registration. But they are sending 15-20 SMS per day and whenever they feels to distrub. The TRAI is not doing any thing and they are sending missed calls,if I redial the call they are detecting money around Rs 2/. Should I approch the law to shortout this disbute, Should I get the compensatiojn from TRAI and AIRTEL with calculated interest

Dear,
Sir/Madam,
i m frm anannd nagar bhopal, retailer of airtel prepaid.My shop name is AKASH AUTOMOBILES.my lapoo nu is [protected].

i am started a retal counter of airtel in month of september.fos is given me a lapoo sim but d sim is disconect after 5 days frm starting sim n again he is given me a lapoo but this sim is also not working, distributer n fos 1month muje false commit karte rahe. jab koi responce...

My landline/broadband number[protected] is not working for the last one week.Inspite of my repeated requests my problem has not been solved

I paid Rs.1590/- with my credit card and purchased an Airtel Digitaltv on 3rd November,'10. The transaction was made over telephone to the customer care of airtel digitaltv. I was told it would be delivered within 72 hrs. since then more than two weeks have passed no one ever came or call. I made nearly 50 phone calls to their customer care asking for installation. each time I was told it would be installed in 24 hrs. But nothing happened. I cannot believe a name as big as Airtel can cheat in such a petty manner!


Is there any way I can get my money back?

Kalyan Chatterjee

My mobile number is [protected]. I have been using 0.facebook.com, which is a free facebook website service. On FAcebook it is mentioned that the service is free. When i caled 12118, GPRS helpline, they also accepted that the service was free. But today, on 11th november i was charged Rs. 15 was browsing some 1.2 MB data using GPRS. I dont know why!. after 10 minutes, i get another message saying Rs. 14.10 has been deducted for using GPRS service and browsing 910 kb data. I again called the customer care . that person did not know what to do and neither did he sounded like he wanted to help. he put me on hold and later hung up without saying anything. ( Customer care managers. please see to this problem. it has happened to me before. and i am sure it happens to other people. the executives just hangs up while we are on hold. we are not some outcasts. we pay you. so you better listen to us!)

After that call , another message came, saying i have been charged Rs 0.60 . And after that another message saying that i have been charged Rs. 1.20 for using GPRS. ! I was so surprised at this. I again called the customer care .. This time again, the executive hung up.
My balance has been absurdly charged upwards Rs. 40 for browsing the free content! I cant even give the exact number because they tend to come after every other minute so its hard to keep track.
This is not the first time it happened, earlier, i used to use the yahoo messenger servic eon airtel live. it would cost like Rs. 10 for 10 days or something. and airtel used to me charge me that amount twice a week . I talked back then too. Help me out.

my request reference number is CBDAL[protected]

I got a service message from airtel stating the availability of an Rs.44 ISD recharge. (ISD calls 1re/min)
Recently I made an EC recharge for activating an ISD booster in my prepaid SIM . The recharge costed Rs.44. (ISD calls for 1 rupee per min)

In 2 minutes I got a confirmation SMS that the Recharge has been done successfully.
but when i made an ISD call, it costed Rs.9.80 per minute.
I immediately called the customer service., they say that the recharge has not been updated yet. They even told me to visit the EC recharge retailer and get clrified from him. I even went there and asked him to call the "service for retailers". he did that, and they have told him that it'll get activated in ten minutes. (then why the hell did i get a confirmation SMS in not more than 2 mins)

again, I made the ISD call the morning after.
BUT WTF, still it has not been activated.
I've been calling the customer care for 3 hours till now. STill thery're not even attending the call ..

I want someone to heed to this problem immediately.
Thanks in aadvance

Hi,

I have taken a new Airtel Dth connection in the month of October 2010. I had taken the 1590 Rs plan in which i was promised to get 4 months free subscription + 250 Rs Cashback to my account.

Since last two days i am receiving messages on my mobile that my Airtel Dth account balance is zero and will be discontinued soon. Today i got couple of automated calls also regarding the same, Even after providing the proof of payment (Credit Card Statement) and raising the complaint with them.

After calling customer care and speaking with Anurag & Mragendra, I came to know that my account was actually started with Rs999 only and current account balance is Zero (which is a big mistake from Airtel Team), However actually i had paid Rs 1590 for Economy Pack Plan.

I requested them many times by calling the customer care, but all in Vein.This is the worst customer care i have seen in India.
I had paid the Amount (1590) via IVR System using my HDFC Credit card..

Again spoke with their floor supervisor Dharmendra Kale, & he assured me that rest of the Subscription and cashback to be credited into my account within next 24 hours, which did not happen actually even after 48 hours.


Below are the my details i sent to Airtel: -

Name: - Vipin

Customer ID: - [protected]

Transaction ID: - [protected]for Rs 1590)

Plan: - 1590 Economy Pack (Rs 250 + 4 Months Free Subscription)

Mode of Payment: - IVR using HDFC Credit card

Date of Payment: - 17 Oct 2010

Date of Activation: - 21 Oct 2010

Email ID : vkc.[protected]@gmail.com


Can i expect any help by posting this to Indian Consumer Complaint Forum?

I have been using Airtel prepaid mobile connectivity for the past many months. In September 2010, the outgoing and incoming calls services were barred and I was asked to resubmit identity and address proof and I submitted the application along with photograph and copy of the driving license in October, at Airtel Customer service outlet at Jayanagar . Despite that, the connectivity was NOT restored.

On enquiry at the Airtel outlet I was asked to resubmit the documents as I could not produced the details of the acknowledgement issued by them for having submitted the document earlier.

I submitted the documents again on 12th November 2010 at the Airtel Customer care out let at Kammanahalli (Touch N Talk Com) and I was told that the connectivity would be restored in 3 working days.

However, the connectivity has not been restored and on enquiry on 19th November 2010, I was told that I SHOULD RESUBMIT MY DOCUMENTS. When I showed the receipt issued as acknowledgement for having submitted the documents, they checked up with the customer service back office and I was then told that the verification is still not completed and I should wait for another 3 DAYS.

During my wait for more than 30 minutes at the AIRTEL Customer care outlet at Kammanahalli, I found many customers coming with similar complaints as mine, of non restoration of connectivity despite having submitted the required documents.

For some reason Airtel seem to be harassing the Pre-paid customers by deliberately not taking note of the documents submitted to them and disconnecting the mobile services.

The time and effort of the common public cannot be wasted for the inefficiency in processing the documents by Airtel.

ye bahut faltu company hai. aur koi company ek baar leta hai-voter i card,photo. lekin sirf ye company baar baar leta hai... phirvi line kaat deta hai... saayad is document se company ko gadda karke soona hai.

I had applied airtelconnection 1month back. The sales person took a cheaque for Rs 500/- and the necessary document. He requested for another document from my premises owners association president.I made that also ready And called them several times ,no one from Airtel turnedup to collect the same.GETTING FRUSTRATED.

Each time different offcer will handle and no one will take the responsibility.Please read the response they provided.

On Tue, Nov 16, 2010 at 10:32 AM, <[protected]@airtel.in>wrote:
Dear Customer,

Thank you for writing to Airtel Telemedia Services.
With reference to your e-mail dated 15/11/2010, you have expressed your concern
regarding delay in new connection for your application number HY 286959.

We would like to inform that your concern has been registered with us with the
reference number 39843188 and the same will be addressed today by 6:30 PM.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.

Please do write in for any further assistance.

Warm Regards,
Naveen Kumar
Customer Care Executive
Bharti Airtel Limited.
Subject: Re: NEW CONNECTION [|BAL|Qrc2049842|]

Hi,
I have not recieved the cheque(Axis Bank Rs500/-) which I have provided for
below mentioned new connection.
As sales person insisted, I have collected the necessary document from the
Aliens association president. Pls send out the representative on thursday and
collect the necessary doc and provide me the broad band connection ASAP.
Sales Officer -Kalyan Chakravarthy.



On Mon, Oct 25, 2010 at 3:02 PM, <[protected]@airtel.in>wrote:

Dear Customer,

Thank you for writing to Airtel Telemedia Services.

We deeply regret for the inconvenience caused.

With reference to your e-mail dated 25/10/2010, you have expressed your concern
regarding delay in new connection.

We would like to inform that your concern has been registered with us with the
reference number 39133566 and the same will be addressed by 26-OCT-2010 02:00
PM.

Please do write in for any further assistance.

Warm Regards,
Deepak
Customer Care Executive
Bharti Airtel Limited.

On Thu, Oct 21, 2010 at 9:18 AM, <[protected]@airtel.in>wrote:
Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 20/10/2010, you have expressed your concern
regarding new airtel connection.

As per the request number 38916134 we would like to inform that please provide
us you contact number so that we can have your concern resolved at the
earliest.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.

For any further assistance please mail us at [protected]@airtel.in

Warm Regards,
Yeruva Suresh Reddy
Customer Care Executive
Bharti Airtel Limited

Complaint is for Airtel postpaid connection:[protected] and account:A/c. No.[protected] and billing discrepancy for the month of May,June,2010.
I was imposed a hefty postpaid bill of Rs 2038.84/-.
I filed complaint against this discrepancy number of times but did not received proper explanation nor any assurance from airtel. I paid bills for subsequent months , despite of that my outgoing services were blocked.
Even when issue was not resolved the incoming services were also blocked in month of Aug.I have to suffer a huge loss as my Airtel number was blocked unnecessary. Many of Recruiters could not contact me as the service was blocked. Along with this I was getting continuous calls from recovery department and other airtel teams for payment.Now as this issue was for the month of May the impact was carried till month of August. I wrote to airtel customer care,Nodal officer , Appellate officer but never received solution on this.
I have all those communication with me.
I had really suffered a lot using Airtel service. Today also I get mail for payment.

Inspite of giving address proof and other documents, whenever I contact customer care thay inform me that my given details are not correct. Kindly inform [protected] no.is on whose name and address. i had taken new connection on arrival and have being using it for past one year.

Dear Sanjay Bhatia,

Thank you for writing to Airtel.

With reference to your e-mail dated 13/11/20210, you have expressed concern regarding non-receipt of recharge benefit for your Airtel mobile number [protected].

We completely understand your concern and sincerely apologize for any difficulty caused to you.

We would like to inform you that as per our records, you already have received the recharge benefit of RC 42.

However, we would like to inform you that your concern regarding error in call charges has been registered from our end with the Service Request number [protected].

We will revert to you on or before 17/11/2010, 18:00.

We request your co-operation until such time.

For further assistance, mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.


Yours Sincerely,

Hyndavi Y
Customer Care
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 13/11/2010 13:58:21
Subject: Re: FURTHER LOOTING BY AIRTEL [|BAL|[protected]|[protected]|]

Dear Sir,

Are you joking. From earlier phone conversations & earlier mails is it not
clear to Airtel poeple when I have recharged. What was the matter. Have you not
gone through the earlier mails.
Anyway I will again WAKE YOU PEOPLE UP.
Please don't go to sleep again.

Date & Time of recharge : 08.10.2010 around 11.00 am
Place of Recharge : Airtel showroom in Nasik near Divya Adlabs.
Validity of Recharge : for Rs. 42 recharge ( for modification local & STD
Charges from Rs. 1.00 & Rs. 1.50 to Rs.0.50 & Rs. 0.60 respectively ) was told
as 2 years.
Along with this I had recharged for Rs. 295 with a talktime of Rs. 295.
Another Recharge of Rs. 100 for which a talk time of Rs. 88 was given.

Before replying back first do your homework properly. Don't just reply without
going trrough the records.

Airtel has APOLOGISED through the previous mails 3 times & you can read in this
mail itself. This is all because of some lousy & filthy people at work with
Airtel.

Sanjay Bhatia.


--- On Sat, 13/11/10, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: FURTHER LOOTING BY AIRTEL [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Saturday, 13 November, 2010, 12:36 PM

Dear Sanjay Bhatia,

Thank you for writing to Airtel.

With reference to your E-mail dated 13/11/2010 , you have expressed concern
about didn't get benefit of recharge for your Airtel mobile numbers
[protected].


We realize that this situation must have inconvenienced you. However, we assure
you a prompt action to solve the concern.


We would like to inform you that, kindly forward us the following details.

Recharge amount.
Recharge date.
Transaction id.
validity for the recharge
Date and time of recharge

We would like to inform you that,We will take the complaint from here solve the
problem as soon as possible.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.


Yours Sincerely,

Kaduvakuzhyil James Ajith
Customer Care
Bharti Airtel Limited

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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=E0236592EB2D
6F95FB 1 0 0 A B7092F[protected]A[protected]CF217789C&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 13/11/2010 12:04:40
Subject: Re:Further Looting by Airtel

Dear Sir,

Since last few days Airtel on its own has started deducting my balance on
prepaid mobile as per the old rates inspite of revised plan given to me by
airtel executive in Airtel showroom in Nasik. My local calls are being charged
@ Rs.1 per call & std @ Rs.1.50. After so many complaints over phone & mails
the negligent sleepy heads of AIRTEL do not bother of what service they are
offering to the customers.
Money is not going from your pockets. Time & again you are not waisting your
time giving complaints regarding service given because you are being paid for
this work.
After revised deductions again you started deductions as per the old rates even
though I was given a plan of Rs. 42 i.e. 50 paise for local calls & 60 paise
for std. I have spoken to airtel customer care executives n number of times but
it seems my complaints are falling on deaf ears.

Will the NEGLIGENT, IRRESPONSIBLE people of AIRTEL WAKE UP from their SLEEP.

This time I will make sure I recover my money from Airtel according to my means
& if I become a defaulter it will be AIRTEL WHO WILL BE RESPONSIBLE.

Sanjay Bhatia
[protected]


--- On Tue, 2/11/10, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: WORST SERVICE & LOOTING BY AIRTEL [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Tuesday, 2 November, 2010, 1:24 PM

Dear Sanjay Bhatia,

We understand from your previous e-mails regarding non receipt of recharge
benefit for your Airtel mobile number [protected].

We sincerely apologize the inconvenience caused to you in this regard.

As per the telephonic conversation, we would like to inform you that the amount
of Rs.30/- will be credited to your account within 4 hours as on 02/11/2010.

We request you to check the balance by dialing *121# (Toll free).

Further, we request you to dial 12131(Toll Free) to know the Best Scheme,
Reduced rate Calling Pack,

Talk Time recharge, SMS pack, STD pack, Validity recharge available for you
current plan.

For further assistance, mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.

Yours Sincerely,

NAGARAJ K
Customer Care
Bharti Airtel Limited

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749CE52965ACD6364745B8DB3D494D4C[protected]C4E4EB1&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 02/11/2010 10:01:11
Subject: Fw: Re: WORST SERVICE & LOOTING BY AIRTEL
[|BAL|[protected]|[protected]|]

Dear Manoj,

Does Airtel really respond to customers complaints within 24 hours or is it
merely an eye wash.
Is Airtel interested in giving me my refund back or Can I move ahead with my
own plans to recover my money from Airtel.

Does Airtel have the courtesy to answer the customer's complaint or is it a
looting hub.

Do revert.

Awaiting your reply.

Sanjay Bhatia

--- On Sun, 31/10/10, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: WORST SERVICE & LOOTING BY AIRTEL [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Sunday, 31 October, 2010, 12:55 PM

Dear Sanjay Bhatia,

Thank you for writing to Airtel.

With reference to your e-mail dated 31/10/2010, you have expressed concern
towards non receipt of recharge benefit for your Airtel mobile number
[protected].

We completely understand your concern and sincerely apologize for any
difficulty caused to you.

We sincerely apologize for sending the incorrect information provided from our
customer care executive and we assure you that the same will not recure in
future.

At Airtel, we value our customers and regret their concerns. However, we assure
you that, we shall take all necessary actions to ensure that the same is not
repeated.

We would like to inform you that on recharge of RC 42 you will avail the Turbo
plan on your number to reduce roaming charges.

Please check the details given below for your reference:

RC 42/-

Call Charges : Local and STD Airtel to Airtel mobiles 50 paise /minute
Local and STD Airtel to Other mobiles 60 paise
/minute
Messages Local Re.1
National Rs.1.5.

On Roaming : All Incoming calls at 60 paise minute
Outgoing calls to Local and STD Airtel mobiles 60
paise /minute.
Outgoing calls to others 80 paise /minute.


1 year validity

We request you to dial 12131 (Toll free) to know best offers and latest booster
pack applicable for your number.

For further assistance, mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.


Yours Sincerely,

Manoj Parthasarathi
Customer Care
Bharti Airtel Limited

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A4E72A52BDC63352BBD92D50B1DD276AA3E32766A1E3256EAFD5&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 31/10/2010 09:53:47
Subject: Worst service & looting by airtel

Dear Sir,

I have submitted the required documents and received the sim card from Triplican Airtel office, once activated and used for 2 weeks, i lost the mobile & barred the sim card by calling to customer care. Then waited for 2 weeks to get the duplicate sim, but due to non availability of stock i was asked to go to Parrys Airtel office. I submitted the document again and got the duplicate sim by paying Rs. 25. They informed me saying it will be activated with in 24 hours, but they did not do it, when called it was informed to me it will take 1 week, but did not activated at all. After 2 weeks again they asked me to submit the documents for activation of sim. After submision of documents , with in 24 hours only incoming calls facility could be availed, but not able to make outgoing calls. The recored messaging is saying your line has been temporarly suspended for non submission of the documents. When i call one person speaks only in tamil which i could not understand since i am from out side of tamilnadu state , i asked her to transfer the call to other executive she transfers unwillingly which disconnects after few seconds after repeadtly calling for 5 to 6 times. When i called their manager he never picks up the call. ( Manager cell no is [protected]). It is a real pain to get the Airtel connection in Chennai unlike other places, They are not professional at all, they need to speak in english like in Karnataka state to cater to outsiders too.Some of the staff is not at all cooperative. Could you kindly help me in getting the connection as soon as possible. Thanks & warm regards, Don Stuart ( Mangalore cell no. + 91 [protected]& mai id: [protected]@hotmail.com)

Dear sir,
i am jaswinder kaur sangha # 768, Sector-8b, Chandigarh.my mobile no is [protected] using this number for last 10 years.my mobile no is not working write know.please do the needfull.and mail me. [protected]@yahoo.co.in or call [protected].