Airtel Complaints & Reviews

Hi,

Sub:- Advance rental 699 for mobile no.([protected]) charged twicely.

I am using airtel connection from more than 2 years with same advance rental plan and advance rental for this year already paid and I didn't get any problem with it but from last 1 month it is really a very bad experience with airtel.
In Sep- 2010, I was in South Africa. My mobile and other stuffs were robbed there. So, I called from there to airtel customer care to block my number for prevent of missuse.
I came back to India on 30th OCT and after 2-3 days I went to airtel outlet in lajpat lagar and asked for duplicate SIM, they told me that it will activate in 4 hrs but it didn't activate at that time and then I received a call from airtel customer care that your no. is permanent disconnect .So, u need to submit your documents again and after 7 days it will be activated . I submit my documents and it activated in 7 days.
Now, I got my first bill with advance rental amount of 699(already paid in june or july 2010) which is ethically incorrect.If these are the conditions for an existing customer then I do not want to continue the connection and I am not ready to pay the advance rental

to whom ever it may concern.

my blackberry messenger and e-mails were deactivated from my cell. i have called Airtel BlackBerry support almost a 15 times and they do not have any answer or solution to my problem nor they are able to activate it. i have waiting since a week but my blackberry messenger is still not working. there is absolutely no support from Airtel and iam totally dissatisfied and i wish to change my connection as soon as possible just stuck because of the number.

i m getting msgs and phone calls from airtel regarding submission of documents for verification.I m using this number since 3-4 years.When i msg to 121 ARC<my pincode> to know nearest store .I get reply that this is an invalid pincode.i ve checkd my pin code and sent msgs again several times.I dont know where to submit my documents.

and Why they require my documents again after 4 years.

you are providing worst services my mobile number is [protected]
when some buddy call me most of the times it says " please check the number "
And this number never connect me on complaint number 198 it says " switched off "
several time I've been made complaint in terms of this problem on customer care 121, but I did not get any revert from air tel
now I'm just waiting for number portability.
in my opinion you can't run the company on these terms.

This is in regards to Airtel complaint # 39842132. I have applied for an IPTV connection on November 10, 2010 and this has been my worst experience with Airtel.

Below is the series of events that has happened on this connection till date:

1. Nov. 10 / 2010 – All formalities were completed by me.
2. Nov. 12 / 2010 – Form was submitted for installation. One day lag here by Airtel Sales Team.
3. Your sales person never answered to my calls after that to update on the status of my connection.
4. Nov. 15 / 2010 – Spoke to Manish Sharma (TSM). He Informed me today that due to some technical errors requested system cannot be installed at my place.

Airtel Sales should have checked the same before they sold this connection to me. Also, there has been no concrete update on my calls to Customer Care. I spoke to 10 different people from CC and I was given 10 different dates by them for the installation of my system. It’s not always about money, sometimes it’s about customer experience as well and Airtel it losing the same big time because of these issues. Apologies, however, I never expected this kind of Customer Service from a brand called Airtel.

I have filled in a request for the refund and nodal desk (Anoop and Paramjeet Kaur) has informed me, that same will be processed within 20 days. Would appreciate if the request for refund can be honored latest by Nov. 26, 2010.

I spoke to Nodal Desk today again (Nov 29, 2010) to check on the refund status and they communicated that they do not have any idea of the same. They are simply fooling their customers.

Requesting you to please take this up with Airtel on top priority.

Hi,

I applied for Airtel Postpaid corporate connection and also paid 300Rs as Deposit amount, After applying they asked for some more documentation since i wanted it soon..i asked them cancel connection as i decided to go for a Prepaid connection and asked back the deposit amount and documentation back..Its over 2 weeks i have not recieved any of things...They wont receive the call at all....

The persons involved in these are totally nonprofessional people, They are ANIL ([protected]) and Hemanth ([protected]). These two are Cheaters............
If they by chance receive the call they will tell its not them...though they are the same people....

AIRTEL SUCKS by these people......

There are two mobile towers siutuated just 100 meters away from my Apartment where 36 families are living . One tower belongs to AIRTEL and the other one is not known.
Pl remove the towers from this residential area and provide us a radiation free living space.

The address is
K B Plaza
Highschool Junction
Edapally post
Cochin 24
Kerala

Dear Charanjit Wadhwa,

Thank you for writing to Airtel.

This is with reference to your email dated 12 November 2010 regarding concern for your Airtel numbers [protected] and [protected].

We regret the delay in response to your mail.

As communicated earlier, we would like to reiterate that as per our records the above mentioned numbers have been suspended from our end.Further, the charges levied in your account are valid. Please know that there is an outstanding amount of Rs 1700.94/- due on your Airtel number.We would request you to clear the outstanding amount at the earliest.

Further, we would like to inform that we have not received the payment for the invoice dated 3 August 2010 (2 july 2010 to 1 August 2010) and there is usage available in the invoice.Hence, we regret the infeasibility to process any reversal on the same.

However, as a service recovery waiver we can reverse an amount of Rs 1000/- in your account we would request you to confirm the same so that we could process the reversal.

We regret the inconvenience faced.

In future too, please feel free to speak to our call centre executive on 121 regarding any issue/concern. You can also email us at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at nodalofficer.[protected]@airtel.in . or you may call at [protected]from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services always and looking forward to a long term association with you.

Yours Sincerely
G Anand
Appellate Office
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=46464049B2D3...⇄ 9 A D C B 9 3 A B C 8&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@herohonda.com
To: [protected]@airtel.in
Cc:
Sent: 12/11/2010 18:02:15
Subject: RE: :SPAM: Re: DISCONTINUATION OF MOBILE NUMBERS[protected] & [protected]-FINAL REMINDER [|BAL|[protected]|[protected]|]

Dear Arti Handa ,

My first mail regarding discontinuition was sent on 21.06.10 , mentioning
to stop my services wef 01.07.10 , that shows you are unable to arrange
resolution on my service request . Is this my fault ? How I am responsible
for usage after 01.07.10

Second query you have stopped service on my one number and not on add on
number , is this my fault .


Regards
Charanjit Wadhwa

-original message-
Subject: :SPAM: Re: DISCONTINUATION OF MOBILE NUMBERS[protected] &
[protected]-FINAL REMINDER [|BAL|[protected]|[protected]|]
From: [protected]@airtel.in
Date: 12/11/2010 17:43


Dear Charanjit Wadhwa,

Thank you for writing to Airtel.

This is with reference to your email dated 12 November 2010 regarding
concern for your Airtel numbers [protected] and [protected]. We regret the
inconvenience faced.

As already informed we would like to reiterate, that as per our records the
above mentioned numbers have been suspended from our end.Further, the
charges levied in your account are valid. Please know that there is an
outstanding amount of Rs 1950.94/- due on your Airtel number.We would
request you to clear the outstanding amount at the earliest.

Further, we would like to inform that we have not received the payment for
the invoice dated 3 August 2010 (2 july 2010 to 1August 2010) and there is
usage available in the invoice.Hence, we regret the infeasibility to
reverse the same.

However, as a service recovery waiver we can reverse an amount of Rs 1000/-
in your account we would request you to confirm the same so that we could
process the reversal.

We hope this information helps.

In future too, please feel free to speak to our call centre executive on
121 regarding any issue/concern. You can also email us at
[protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it's still unresolved. You may send an email at
nodalofficer.[protected]@airtel.in . or you may call at [protected]from 9:30 AM to
6:30 PM Monday to Friday. The Nodal officer will provide a resolution to
your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may
send an email at appellate.[protected]@airtel.in or you may call at [protected] from
9:30 AM to 6:30 PM Monday to Friday.

Yours Sincerely
Arti Handa
Appellate Office
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please
click on the link below & provide us your valuable feedback on this
interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from
below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=E82B6D9A31A2
33AD26A13B9D23BD107991FC1C66AFED117295F71F63ABEC2C6C94F91279&refno=[protecte...⇄


Simplify Life with Airtel Selfcare. Just dial *121# and get instant
information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@herohonda.com
To: [protected]@airtel.in
Cc:
Sent: 12/11/2010 12:57:54
Subject: Re: DISCONTINUATION OF MOBILE NUMBERS[protected] &
[protected]-FINAL REMINDER [|BAL|[protected]|[protected]|]

Dear Ms Arti ,

I am not at all satisfied with your reply , can you provide the reason for
asking me to pay the balance which has arised because of your mistakes , I
have sent you my earlier mails also which clearly indicated I have
requested you to stop the services immediately on both my numbers and I
will not be responsible for any dues arising after this date .

Kindly try to keep your self in my position and understand what I am trying

to say .

also convey your final decision to me , so that I should look after some
other supports .


in addition , request you to see my previous history of payments , I have
used your service for continuous 5 years in chandigarh & still I am using
it in jaipur , but your such mistakes are forcing me to go for other
service operators .

Regards
Charanjit Wadhwa

-original message-
Subject: Re: DISCONTINUATION OF MOBILE NUMBERS[protected] &
[protected]-FINAL REMINDER [|BAL|[protected]|[protected]|]
From: [protected]@airtel.in
Date: 12/11/2010 10:29



Dear Charanjit Wadhwa,

Thank you for writing to Airtel.

We regret the delay in responding your email.

This is with reference to your email dated 8 November 2010 regarding
concern for your Airtel numbers [protected] and [protected]. We regret the
inconvenience faced.

We would like to inform that as per our records the above mentioned numbers

have been suspended from our end.Further, the charges levied in your
account are valid. Please know that there is an outstanding amount of Rs
1950.94/- due on your Airtel number.We would request you to clear the
outstanding amount at the earliest.

However, as a service recovery waiver we can reverse an amount of Rs 1000/-

in your account we would request you to confirm the same so that we could
process the reversal.

We hope this information helps.

In future too, please feel free to speak to our call centre executive on
121 regarding any issue/concern. You can also email us at
[protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it's still unresolved. You may send an email at
nodalofficer.[protected]@airtel.in . or you may call at [protected]from 9:30 AM to
6:30 PM Monday to Friday. The Nodal officer will provide a resolution to
your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may
send an email at appellate.[protected]@airtel.in or you may call at [protected] from
9:30 AM to 6:30 PM Monday to Friday.

Yours Sincerely
Arti Handa
Appellate Office
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please
click on the link below & provide us your valuable feedback on this
interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from
below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=BCDC3B448ADB

A429232AB2E93CD 0 9 1 C D799AF8
C7494F411739CFC1E7E878A83&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant
information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@herohonda.com
To: [protected]@airtel.in
Cc: nodalofficer.[protected]@airtel.in;[protected]@airtelindia.com;[protected]@redif...⇄
Sent: 08/11/2010 14:11:13
Subject: Fw: Discontinuation of mobile numbers[protected] &
[protected]-Final reminder

Dear Sir,

I have written several times regarding discontinuation of my numbers i.e

[protected] & [protected] and sent several reminders dated 21.06.2010 ,
12.07.2010 , 18.10.2010 in written and some times in verbal to your team.
but
still i am receiving the bills from your side which are totally
unacceptable .

Now i am forwarding this mail to you , hoping earliest action in this
regard.

If i still didn't get suitable positive reply from your side within next 7
days
, i ll knock the doors of consumer forum.

also consider this as my last communication to you in this regard .


.
Regards
Charanjit Wadhwa
+91-[protected]
----- Forwarded by Charanjit Wadhwa/HO/HHML on 11/08/2010 02:04 PM -----

Charanjit Wadhwa/HO/HHML

10/18/2010 07:15 PM

To
[protected]@airtelindia.com
cc
nodalofficer.[protected]@airtel.in
Subject
Fw: Discontinuation of mobile numbers[protected] & [protected]-Final
reminder







Still i am receiving bills from your side , i hope my earlier mails
enclosed
herewith are self explanatory.

your person has confirmed by phone that your account will be closed in
next 3
working days.




.
.
Regards
Charanjit Wadhwa
TM-Service
+91-[protected]
----- Forwarded by Charanjit Wadhwa/HO/HHML on 10/18/2010 07:13 PM -----

Charanjit Wadhwa/HO/HHML

07/12/2010 10:15 AM

To
[protected]@airtelindia.com
cc
nodalofficer.[protected]@airtel.in
Subject
Fw: Discontinuation of mobile numbers[protected] & [protected]-Final
reminder








Please discontinue the numbers with immediate effect , all pendencies till
date
has been cleared .

Regards
Charanjit

contact me at my new contact number -[protected] for any clarification .


----- Forwarded by Charanjit Wadhwa/HO/HHML on 07/12/2010 10:09 AM -----

Charanjit Wadhwa/HO/HHML

06/21/2010 04:15 PM

To
[protected]@airtel.in
cc
[protected]@rediffmail.com
Subject
Discontinuation of mobile numbers[protected] & [protected]








Document Classification : General



Dear Sir/Madam,

This is to inform you that i am using airtel post paid connections from
the
past 5 years , since i am shifting from chandigarh to jaipur (rajasthan)
,hence
won't be able to continue with your services .

hence i request you to discontinue my accounts from 01.07.10 and arrange
clearance of all pendency if any . my details are as follows :

Charanjit Singh Wadhwa
mobile no -[protected] / [protected]
Hero Honda motors ltd
address - SCO 367-368 , First Floor
sector 34 A
chandigarh





Disclaimer:

The information in this e-mail, and any attachments therein, is privileged
and
confidential and for use by the addressee only. If you are not the intended


recipient, please return the e-mail to the sender and delete it from your
computer. If you have received this communication in error, please be
informed
that any review, dissemination, distribution, or copying of this message is


strictly prohibited.
The sender confirms that Hero Honda shall not be responsible if this email

message is used for any indecent, unsolicited or illegal purposes, which
are in
violation of any existing laws and the same shall solely be the
responsibility
of the sender and t
[protected][protected]-----

Dear Customer, Your email dated 12/11/2010 06:02:15 PM,reference number[protected] is in process. We will get back to you at the earliest. Airtel Care
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

dear sir/mam
my airtel prepaid number is [protected]. i have got some problem with my sms service. some of my friends states that they are not receiving my sms and some said that they are receiving delayed sms i.e. i had sent the sms in the morning but they received it in the afternoon. kindly note that all these numbers were prepaid vodafone users. i am using the free 700 per day sms scheme. also in case where my sms were not received, they were shown send on my phone and even my free sms balance was also reduced. i even approached my nearest airtel office but they were not able to help me in any way and said that their is no problem in my number.

Dear Sunil/Manoj


Please have a look on billing meter getting charged on prepaid mobile number# [protected].

As per my knowledge: My Plan is Pay Per Second but when ever i called on in any local number it is getting charged as per attached screenshot taken --- when i received message after ending my call i.e USSD Message.

Now when bill metering is wrong in case of Local number calling then how should i belive on std metering.


Please have intervention on this --- also would like to inform you that --- i m forwarding this mail to TRAI as screen shot of wrong billing meter.


Incase of any calarification please feel free to call.


Note : Attached screen shot is only the instance of 4 call which i made from my mobile to local number.

hi i have airtel mobile user bearing number [protected].Right now i m in international roaming from last 9 months and using this number from last 8 years. Actually, complaint is that, when i recharge my account , the airtel system activated numbers of promotional scemes such as jokes,astology, songs etc. but i never requested for such activations. i contacted airtel executives for numbers of times. All the times they assured me that it will never happened in future. But it is happening again and again. In last 2 months, i recharged 2 times for Rs 100 each and again the amount deducted. I had complaint , they transfered my call to senior executive Mr. Raman that guy assured me that they will returned 150rs and i really got back and Mr. Raman deactivate all schemes and said it is the last time. Now after few days it happened again and my balance is now just 50 paise. When i complaint they donot believe and they blocked my customer care number and now i can not contact airtel executives. U can understand that nobody like to activate such promotional schemes in international roaming.For your kind information i never attend or made any call including no sms. .i wanna to keep my self in touch my nears n dears back India.I want money back and un block my customer care line. I hope for the positive response. What i have to do?

Dear Sir,

My Customer ID is [protected]. My connection is not working for last 2 days. I am getting B001 error code. I have registered my 1st complaint (Service request no[protected] on November 27, 2010, customer care executive (Sayantani) told that representative will come 28th November by 3.30 P.M. and he'll solve the problem. But nobody has come. After that I call the customer care again and they have told me that my complaint is closed now and kindly register a new complaint. I got a confirmation SMS also that my problems has been solved. I got a contact no also ([protected] - Global Solution). But the mobile was switch off. Again I have register a new complaint (Service request no[protected] today and they have told the engineer will come tomorrow by 5 P.M.

I asked them if nobody will come to my place by tomorrow November 29, 2010 again then what should I do. But they have no answer.

Everyday Rs. 15 deducted from my balance. Who will pay the money? It is really shame full. I am really fed up and irritated with the service provided by AIRTEL. I never had seen this type of worst service in my life. If after sale service is that much poor then please close your service.

Arunabha Banerjee
No 121, Ground Floor, Flat No 2
2nd Cross, Maruti Layout, BTM 1st Stage,
Bangalore - 560029
Mobile: [protected]
Email: [protected]@gmail.com

Its a good service but it has less channels as compared to other DTH services.this service does not contain some important channels like masti,zing,day&night news,music india,india news,E 24,zee jagran and very important channels like discovery turbo and discovery science,nat geo wild and nat geo adventure.I request the airtel DTH provider to add these channels as soon as possible!!!!!

Thanks,
Gursharan brar

hello sir,
Mera naam Deepak Mangwani hai mai Bilaspur (C.G.) se hu. Mera Airtel Fixed Line
No.[protected] hai jo ki Mukesh Kumar Mangwani ke naam se hai.
jiske regarding
mai regular neeche likhi complain mail kar raha hu jiske behalf me mujhe airtel raipur office[protected] se call aaya ki aap naya instrument ORPAT ka market se purchase kar lijiye, jo ki 500-550 Rs. ka aayega. Humne binatone se tie-up kiya hua hai jo ki ghatiya kism ke instrument rahte hai. maine puccha ki abhi jo M-71 de rahe ho to usne kaha ki usse ghatiya instrument to bana hi nahi hai. Yadi aisa hai to company costmer ke saath fraud kyu kar rahi hai???????????
Mai yeh janana chaht hu ki airtel dwara humse jo 3000/- Rs. liye gaye hai wo kis-kis karan se liye gaye hai?

jiske regarding maine instrument problem ki kai sari complain karai hai jisko rectify
nahi kiya gaya hai aur aapke dwara use har baar close kar diya jaata hai.
jiske karan mai daily call karta hu aur mujhe proper solution nahi milta hai.
jiska karan yeh bhi ho sakta hai ki aapke dwara instrument problem hone par bill me rebate nahi diya jaata hai
2/11/2010 complaint no. 39400616
4/11/2010 complaint no. 39400616
9/11/2010 complaint no. 39584728
10/11/2010 complaint no. 39653380
12/11/2010 complaint no. 39653380
15/11/2010 complaint no. 39653380
15/11/2010 complaint no. 39653380
19/11/2010 complaint no. 39970544
22/11/2010 complaint no. 40081876
kya iska mujhe proper solution mil payega?
my mobile no. : [protected]
hum aapke 8 years se customer hai.
aapke dwara naya connection 250/- me diya ja raha hai aur mai aapka customer 3000/- de kar bana hu uske baad bhi hamari aur dhyan nahi diya ja raha hai.
aur meri complaint ki taraf isliye dhyan nahi diya ja raha hai kyunki instrument problem ki complaint hone par use rectify nahi karne par bhi aapke dwara bill me koi rebate/ deduction nahi diya jata hai.
maine 26/11/2010 ko phir 198 me call kiya to mujhe pata chala ki aapne meri complain close kar di hai.
kya aap log meri complain solve kar payenge? nahi to mai market se instrument purchase karu aur aapka connection band karvau.

sir
no-[protected]
i have call to customer care excutive all time his behave is very poor no supportive,i sir just i going to complain against flash masseges and airtel live when i rechage my mobie main balance airtel company reduce my balance all ,this type of mistake doing every my rcharge i have lost Rs 10000/- when call to cce he told that i cont do in my case what going on this preloaded sevice they told me that i will chargeble for this service ,sir i humble requested please disconnect my flash masseges dnd call airtel fluttery services like that http://gclub.in ,so i dont want this tpye of service please,please help me now when call airtel customer care he only give refence no- CBDAL[protected] ,RALDC[protected],CBDAL[protected],CMOUD[protected],CMOUD[protected],and they do not do anything for my request inspit of that they reduce my all my main balance. please do help eithe make writen FIR to police or you help me or discannect sim broke down throw away to sim .

I had purchased airtel data card from Brij Vihar. For the last 4 months i am being fed with the services of airtel. Whenever i used to call customer care they say "ok" your problem would be rectified within this much time but never got rectified. I have wasted my money in purchasing this data card. These people are shameless and don't even bother about the services they are giving to the customers. Its working like as if i am using 99 wala plan in my mobile phone n customer care executive says that might be there is a problem with your laptop. However, they are wrong as i have tried using it in other's laptop also. So, please try to make it solve as soon as possible. Otherwise, i have to go to the higher management.

Thanks,
Apoorva

DEAR SIR,
I AM A REGULAR CUSTOMER OF AIRTEL AND MY PREPAID NO. IS [protected]. ON 25th OF NOVEMBER I HAVE ACTIVATED A 5 Rs GPRS PLAN WHICH WAS NOT AN AUTO RENEWAL PLAN (as details provided by AIRTEL Customer Care at 121). AS IT WAS NOT AN AUTO RENEWAL PLAN, THEN AFTER ON 26th OF NOVEMBER BALANCE OF Rs.5/- HAS BEEN DEDUCTED FROM MY ACCOUNT. WHEN I CALLED AIRTEL COMPLAIN HELPLINE AT 198, THEY HAD REFUNDED RS. 5 TO MY ACCOUNT AND TOLD THAT BY MISTAKE IT WAS BEEN CHARGED FROM YOUR ACCOUNT. THEY ALSO INFORMED ME TO DEACTIVATE THE PLAN BY DIALING *567*2#. WHEN I HAVE DIALED THIS NUMBER FOR DEACTIVATION, THE RESPONSE I GOT THAT "SORRY WE ARE UNABLE TO PROCESS YOUR REQUEST, PLEASE TRY AGAIN AFTER SOMETIME OR CALL 198". AFTER THAT WHENEVER I AM DIALING *567*2#, THE SYSTEM IS GIVING THE SAME RESPONSE. AGAIN ON 27th OF NOV. I HAVE BEEN CHARGED RS.5 AND WHEN I CALLED 198, EVERY CUSTOMER CARE EXECUTIVE IS SIMPLY RECEIVING AND DISCONNECTING THE CALL. IN THE EVENING ONE OF THE EXECUTIVE NAMED "MD. ALAM" TRANSFERRED THE CALL TO HIS SENIOR.EXECUTIVE AND AN SENIOR EXECUTIVE NAMED"UDAY TIWARI" ANSWERED THE CALL AND TALKED VERY RUDELY, INSTEAD OF PROVIDING ANY HELP AND TOLD THAT "YOU HAVE TO DO IT BY YOURSELF". NOW Rs. 5 IS DEDUCTING DAILY FROM MY ACCOUNT AND NOBODY FROM AIRTEL IS HELPING ME REGARDING THIS PROBLEM.
THANKS!

WITH REGARDS,
AMIT KUMAR
SIWAN (BIHAR)
MOB. [protected], [protected]

I was having poor information on HD channels. I was not knowing about HD and channels.
I was soccer fan, So I wanted to purchase 40" TV along with HD channels. So I started enquiring on HD setup box and channels. Reliance HD sales guy clearly told we only sell one HD channel remaining all are not HD, but have more clarity with some other feature. When enquired TATA also told same.
When enquired Airtel They told all channels are HD at same price. So I decided to go for it as world cup games started also thinking about future. So I purchased 40" Sony Bravia and Airtel DTH.
Airtel DTH promised me install in 2 days. To my horror they installed in 5 days. I lost 2 of my fevorite German and Argentina games in time. After 5 days they installed. When I saw channels all are in normal range. I did not see much clarity.
When enquired they said 5 times clarity than cable channels !!! Not High Definition !! when called call centers for reason they told you have to setup for High definition in setup box. I did setup the same. I saw little better clarity. To watch channels in 40" I had to keep it stretch mode from 4:3 to fit into 40" in 16:9 mode. Though my wife liked it. I am electronic engineer knows this not the way to watch channels. It looked all persons fatty and blobed faces.. I know for sure It was not High Definition (1920x1080) .
For me it was not much difference to me watching Airtel channels in 40" in high definition more except it is in bigger screen.
I enquired call center again after knowing it is not high definition channels, Then they told me shocking news, There is only ESPN HD channel now, later they will introduce NG and Discovery and it will continue so all channnel one day wiill be HD !!!! To my horror they told I had to pay another 100 Rs per HD channel.
I then realized sales guy lied to me.
I checked there site again to verify that it mentioned better clarity and ESPN in HD offer till ESPN games are over. I again enquired about the offer then they told It is available you can watch game in HD. Which was not. It contiued till end of Soccer World Cup. I checked every day ESPN HD channel, it mentioned paid channel. I watched only world cup closing ceremony in ESPN HD.
I really loved to watch that game in HD in 40" somy bravia. I then realized the this is HD. not the one I watched regularly.
Once world cup is over I hated Airtel som much for that I missed HD for there less informing/cheating sales guys to sell there HD setupboxes at higher price with higher monthly price to watch same clarity as normal DTH.

I am sharing this experiance to not to get fooled by Sales guys.
Don't purchace more than 32" TV as it is not worth as there are no HD channels india. Except National Geographic and Discovery. 40" is worth only for HD channles.
Dont purchase HD setup boxes till all channels are in HD.
If you keen to watch NG and Discovery and very few (2-3) in HD then ready to pay 350 + 100 + 100 .. for each channel ..
First of all don't purchase Airtel DTH they are all liars...
They give all ad that 5X clarity with Karina..dont fall for it... It is just bull...t clarity..

Same is case with 40" tv sellers. They sell with there own DVD player with HD movies. atleast 40" tv can be used watching HD dvd's (!!)

I received numerous calls from the number[protected], where the caller introduced herself as an agent from Airtel Digital TV. She offered installation of Airtel Digital TV by paying an amount of Rs. 999/-. I verified on the airtel website that they are offering the DTN connection for Rs. 999/-. On 25-Nov-2010, 5 pm, I made the payment of Rs. 1199 (Rs 999 for Set top box and Rs 200 as deposit) through my credit card via IVR. The agent promised that the installation will be done within 48 hours.

Till 27th Nov-2010, 3 pm, I have not received any call for installation, no SMS / email confirming my payment. When I called airtel customer care, they noted the details and said they will get back. I have yet to hear from them.

I suspect that it was a fraud call. I checked with my credit card company, they said that the payment has been authorised with the merchant name as "Cable/Satellite TV".

I do not know, what to do now. Shall I register a complaint with police?

Regards,
Alankar Nath Karunakar
[protected]
Hyderabad

My mobile number[protected]. I couldn't receive High security passwords from State Bank Of India. I lodged complaint in my SBI branch. They confirmed their side is clear by checking the process. They also compared with Vodafone and to my airtel by sending SMS. So Airtel only creates problem.

Even after repeated complaints, AIRTEL not accepting its their fault. Even their higher official, hadn't taken seriously, he speaking like he even doesn't know SBI online banking procedure. Atlast he took the complaint like I'm not receiving SMS from a particular number, further they are so reluctant to send the reference number for the complaint. They are even charging 50 paise per minute to speak their customer care officials. Complaint registered on 27 November 2010.

After seven years with Airtel (from 2003) now I'm thinking to change service provider.