Airtel Complaints & Reviews

Airtel India in terms of addressing its customer complaints is at an all time poor condition.
I had been having horrible experience for last 6 months and the same has been reported by so many on web as well as in my friend circle.
I asked to deactivate my DND service, which basically bars spam messages and calls to encroach my number. Even after one month and false assurances, it remains the same.
Earlier I used to receive around 50 messages a day, now after complaint, it has increased to minimum 150 messages.
Its horrible customer service. I am planning to drag them to court.
Will Consumer court be the right forum or should I approach the regular court.

Thanks,
Jagmohan Kaushik

i am anup kumar soni my airtel no.[protected] please disconect my fone and internet conection ;please inform me my e mail id;ravindralaxmi.[protected]@gmail.com!

Dear All,

I would like to seek help from legal experts here in the consumer forum, regarding my grievance with Airtel broadband (Bharti Airtel), with respect to my billing. My current broadband plan has a limit of 3GB Data usage, and it attracts a monthly rental of Rs 598.

Now, as per my claim, any excess usage above 3GB should be charged as Rs 0.20/MB. However, Airtel has charged me Rs 0.60/MB for extra usage above 3GB. Below are some details about the same :

Bill Date : 27/09/2012
Total usage : 4048 MB
Free usage : 3072 MB
Extra usage : 976 MB
Extra amount as per 20p/MB : Rs 192
Actual extra amount charged in the bill (as per 60p/MB) : Rs 586

I haven't included the other details - Total bill amount, phone call usage, tax etc - here, as I have no contention in those things.

Now, even if I concede for a while that my memory was wrong, and that the cost of extra usage as per my plan is in deed Rs 0.60/MB, I should at least be able to find my billing plan details from Airtel to re-affirm the same. So I thought of checking their website about my plan - 598 plan with 3GB data usage limit or "South Value Combo 598 @ 256 kbps" as mentioned by Airtel customer care - over their website. But there is no such plan in their website.

Then I raised a complaint with Airtel, asking for billing details about my plan. What they sent me in reply is an xls sheet having the so called "bill plan details". Here I have few comments :

1. Firstly, why did they sent me xls sheet instead of giving link to their website?
2. Are the plan details supposed to be public, fair and equal to everyone or is it a private contract?
3. The plan details which they sent says that the broadband speed is 256 kbps (I have their mail as the proof). Where as my current broadband speed is 512 kbps (I have the proof for it). Does not it prove that they were using wrong bill plan for me all these days?
4. I called the Airtel customer care no 198, and inquired about the the billing complaint. I was surprised to hear him saying that I was using some "Old plan", so the details of the same are not available on their website.
5. He further insisted that as per that "Old plan", extra usage will be charged 60p/B.
6. I insisted that I need the proof of that "Old plan" in public domain, i.e., in their website. He said that is not available and he finally said he will transfer the call to his manager.
7. I did wait for couple of minutes, but no one was available on the line. It did not mention how long should I wait, so I cut the call.

Interestingly, there is a new plans from Airtel which is available in their website, called "Surf 599-Airtel/KT/FL/10" which charges Rs 1 extra for a broadband speed of 512 kbps, which is double the speed of my "supposed to be" plan of Rs 598! But there is another difference there, my 598 plan had Rs 150 free phone calls, where as the new 599 plan had no free phone calls. I am not going to challenge the "worthiness" of these plans, that is up to Airtel to decide whether these plans make sense or not. However, I do have issues regarding :

1. If Airtel thinks both the plans i.e., Plan 598 and Plan 599 are priced fairly, what stops them from publishing both the plans in their website?
2. Even if the new plan 599 is price cut-down version of the earlier plan, and Airtel has no business in informing its customers about the new low-cost alternate plans, does that mean it can hide the "Old plan" from public?
3. As per the customer support, I was using the so called "Old plan". What is the definition of "Old plan"? Are they those plans which are not in service at all? If so How is it possible that I am still being charged under the non-existing plan?
4. If that "Old Plan" is not scrapped all together and is still in service, how come Airtel can hide its details from Public?

I know Airtel can find excuses for all these queries, but I am sure I do have some legal points on my side. Can any one here in this forum help in this regard? Can any expert here go through my points and find out if :

1. I have any legal stand against Airtel for charging me wrong bills all these days?
2. Does Airtel has to right to hide bill plan details (for the plans which are in operation) from public?

If you need to examine the proofs which I have (Airtel Bill which I mentioned, the so called "Plan details" xls sheet which the Airtel customer care sent and one proof of current broadband speed which is a screen shot of an on line speed test dated on Oct 27, 2010), please send me a test e-mail to prasad DOT mahesh AT gmail.com.

Looking for your kind help..

Regards,
Mahesha

Dear sir,

I am a regular user of Airtel service, from past 5 year i am using this service. I had recently changed from prepaid to postpaid service(16 months back Airtel Jammu and Kashmir). I had always made my payment in time. But from past 2 months i was unable to do so because i was out of station and was busy with my work. The customer care executive has called up each and every number that i had called from my number, and used abusive language against me, and also the executive has interfered into my personnel matters and spreading it around among my friends. She is very arrogant to my family members also, who had nothing to do with it. This people could have taken legal action against me but they seem to have thought otherwise. Calling all my friends and using abusive language, interfering into our personnel life and using it against me so as to make me pay my bill is not something which is written in the rule, and it is not something we would expect from a organization such as Airtel. I have also complained the Airtel Jammu customer care supervisor ( Name : Ramesh). The number i received the call from is [protected] and the customer care executive was a female(she had not even bothered to tell me or either of my friends she had called her name) . My number is [protected] my name is shankar samajpathi, the sim is registered . I expect u to take some action against them so that no other customer suffers the same.

Thank you sir

Dear Sir,
My prepaid mobile number is [protected], registered in the name of Meera Rajput. My Complaint is that inspite of having submitted the Documents as asked by Airtel & having got the acknowledgement of receipt of the same from Customer care, to my utter shock and disbelief I received an SMS informing me that since the documents have NOT been submitted my mobile number will be BARRED!! As of now my outgoing call is barred.
Please have reference to OMR number (Airtel Form[protected], filled on 22-OCT-2010 through which I submitted my proper documents (Ration card copy). I demand an explanation from Airtel.

Hi..I have an Airtel FWP Landline , for which i had spent nearly Rs : 3000, The instrument Model Is : Avvio G200.." The battery of the Instrument is not working"..so i had gone to an Airtel office to get the battery replaced, However they say that the model is no longer available, so i askd about where i can buy the spare parts..they say that there is no service centre for the particular model & you need to buy a NEW instrument ..... I want to know if they Sell a product shouldnt they have a service centre...I f they dont have any how come they have a permission to manufacture & sell these kind of products...this is disgusting...just for a battery problem i have to buy a whole new instrument..

I Romi Harlalka using airtel prepaid connection n have 2 GB internet usage on my no. [protected]. But still most of the times message appear that some amt deducted due to usage of internet. I don't know why this thing is happening and when I try to complain in customer care no 121 on 27th Oct nearly at 06.35 pm, call goes for 10 mins and the customer care executive after listening the problem told me that he is transferring the line to his immediate supervisor and after few mins no one comes and call got disconnected and also charge deducted for calling the customer care to complain without any resolution.

I am working Airtel channel partner as PCO distribuotor since 2007. We have installed 850 pco and submitted deposite @ Rs. 1000 to Bharti Airtel after surrender of PCO equipments Airtel has not taking any interest to refund SD amount. 438 PCO was transferred from my previous dealer but airtel not transferred SD amount of 438 PCO to my account i have asking to settele SD, account since last 1 year bur airtel accounts deportment and officers are not willing to do needfull.

Airtel has shown payment of Rs. 204000/- and deducted TDS but said amount not given to my bank account or DD/Cheque.

There is huge manupulation is being made by Airtel Indore Office with Airtel Dealers Account settelement. During the period 2007 to 2010

I HOPE any authority will go in depth and culprit will be punished and dealer will get their commission, incentiv amount, SD refund etc.

Thanking You

UPENDRA vahinipathi
THE SUN COMPUTERS
BILASPUR CHHATISGARH
[protected]
[protected]

I had visited the Airtel service centre and given change of name and address in the first week of Sept'10 and the same had not been actioned upon.
Below the trail mail. I need assistance as to how I can reach the top management of this pathetic organization
Gautham,



Thanks you for the response, albeit a delayed one. Let me clarify a few things. As I already mentioned in my earlier mails, I have given all my proofs to your Chembur Service Centre and also paid all the outstanding bills till that day. I was told to do so, as it was required to close the existing account and allot a new one. Please be informed that your personnel sitting there did not give any acknowledgement of my new account number or customer Id inspite of giving all proofs. Being from a service industry myself I am aware of the nuances of providing information to the customer across the table which I am afraid your staff (outsourced as the case may be) are not aware of. So I have no details as of now of having submitted my documents. I refused to pay any outstanding if my name change is not effected by EOD. I am sick of your services and pathetic network coverage. I expect you to provide my bills from September’10 onwards with my new name as I need the same for claiming purpose with my employer

1] New Name: Seema Banerjee

2] New Address: Flat no 16, Bhole Premises, 17th Road, Khar (W), Mumbai 400052

3] New DOB: DOB does not change FYI

4] New customer Id proof number-Already submitted PAN copy
5] New customer Blood Relationship- kindly clarify

If I do not receive a confirmation from your team today with all bills post September with my new name, I will be escalating this issue.



___________________________________________

Seema Banerjee

Manager, Policy & Process Improvement

Operational Risk, Consumer Banking

Standard Chartered Bank

Phone: +[protected]

Mobile: + 91-[protected]

Email: seema.[protected]@sc.com

Address: Standard Chartered Tower, 5th Floor, 201/B1 Western Express Highway, Goregaon-E, Mumbai-400062, India

Website: http://www.standardchartered.com

________________________________________________________

Please consider the environment before printing this email




[protected][protected][protected][protected]

From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Sunday, October 24, 2010 4:14 PM
To: Banerjee, Seema
Subject: Re: VERY VERY URGENT-BILL REQUIRED-[protected] [|BAL|[protected]|[protected]|]



Dear Seema Banerjee,

Thank you for writing to Airtel.

We regret for the delay in responding to your mail.

With reference to your e-mail dated 13/10/2010, you have expressed concern regarding delay in name transfer for your Airtel mobile number [protected].

We request you to clear your Outstanding and unbilled amounts and revert with the following details for us to initiate further action in this regard.

1. New customer Name.
2. New customer Address with clear city name and 6 digit pin code details.
3. New customer DOB.
4. New customer Id proof number.
5. New customer Blood Relationship.

There is an outstanding amount of Rs.1700.30/- and Rs.122.10/- in your account and there is no unbilled amount as on 23/10/2010, where the unbilled amount includes only your daily usage and does not include the rentals or discounts. All necessary adjustments will be processed on completion of the billing period.

For further assistance, mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.

Yours Sincerely,

Goutham K
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=A0E02750A9EA...⇄

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: Seema.[protected]@sc.com
To: [protected]@airtelindia.com
Cc:
Sent: 13/10/2010 15:44:19
Subject: RE: VERY VERY URGENT-BILL REQUIRED-[protected] [|BAL|[protected]|[protected]|]

I have already given relevant documents for change of name and KYC docs to your
airtel office in Chembur (near diamond garden) on 02.09.10. The same has not
been updated. This form contained my request to send my my bills to my email id
which I understand has not been actioned upon at all. I then receive a call
from your customer care asking me ridiculous questions about your service
levels. They have the gaul to tell me to visit the nearest airtel centre and
resubmit documents. The service is getting pathetic by the day. Coverage has
anyway been poor compared to other service providers.



After having raised my initial query (see date below), I am yet to receive my
bill. I refuse to send any mails or SMS for activation of this service since I
have already done the same in writing.



You are adviced to give me your complaints officer name and number failing
which I will be escalating this to the MD himself.



I am extremely dissatisfied with your services and have run out of patience.



___________________________________________

Seema Banerjee

Manager, Policy & Process Improvement

Operational Risk, Consumer Banking

Standard Chartered Bank

Phone: +[protected]

Mobile: + 91-[protected]

Email: seema.[protected]@sc.com

Address: Standard Chartered Tower, 5th Floor, 201/B1 Western Express Highway,
Goregaon-E, Mumbai-400062, India

Website: http://www.standardchartered.com

________________________________________________________

Please consider the environment before printing this email





From:[protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Friday, October 08, 2010 4:33 PM
To: Banerjee, Seema
Subject: Re: VERY VERY URGENT-BILL REQUIRED-[protected]
[|BAL|[protected]|[protected]|]



Dear Seema Banerjee,

Thank you for writing to Airtel.

With reference to your E-mail dated 08/10/2010, you have requested for E-bill
and also about name change for your Airtel mobile number [protected].

You may send an SMS with content as EBILL EMAILID MONTH to 121(Toll free) to
avail any particular bill from last three months bill through email.

The E-bill is password protected and you may retrieve it by sending an SMS with
the content as EBILL PASSWORD to 121(Toll free) and it will be sent through
message immediately.

However, you may avail an E-bill every month at free of cost by changing the
mode of billing from paper to email. Please send an SMS with the content as
START EBILL EMAILID to 121(Toll free).

Please find below the procedure to view the bill in Self Care:

1. Log on to our website, www.airtel.in.
2. Please log in with the username and the password and you shall be able to
view your Mobile account details.
3. Click on "Bill Guide" option
4. Select the invoice period to view the details and click on "Bill details".
5. Click on "Itemized Call Statement" to view the itemized call details.

You may also click on ¿Receive bill on Email¿ option to receive bill in PDF
format.

We would like to confirm you that the name change will reflect from the
forthcoming Invoices.

For further assistance, mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.

Yours Sincerely,

M. John Nelson M
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=7D9FF9
77091F31C65A8E42D59B8C5C73B5EBFCB3251B9DB3D5FB9D8296CADD2&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: Seema.[protected]@sc.com
To: [protected]@airtelindia.com
Cc:
Sent: 08/10/2010 13:15:55
Subject: VERY VERY URGENT-bill required-[protected]

Dear All



I had registered for e statements and have not received soft copy of my mobile
bill as yet. Please note that I had got my name change done last month and I
want my bills to be generated with the new name.



Please send the statement to [protected]@gmail.com and
seema.[protected]@sc.com





___________________________________________

Seema Banerjee

Manager, Policy & Process Improvement

Operational Risk, Consumer Banking

Standard Chartered Bank

Phone: +[protected]

Mobile: + 91-[protected]

Email: seema.[protected]@sc.com

Address: Standard Chartered Tower, 5th Floor, 201/B1 Western Express Highway,
Goregaon-E, Mumbai-400062, India

Website: http://www.standardchartered.com

________________________________________________________

Please consider the environment before printing this email

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
defects.
[protected][protected]-----

Dear Seema Radhakrishanan Pillai, Your email dated 13/10/2010 03:44:19 PM,reference number[protected] is in process. We will get back to you at the earliest. Airtel Care

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Hi ,
I am using AirtelPrepaid Service.Mobile number [protected]
My call rate is charged as 1re,which was previously 49ps before using a booster pack.once the validity period of the booster got over they are charging 1re.
First time heni called they took the complaint and promised to refund the amount and it will be done only after 4 working days, till then plan will not be changed.
When I called the customer service again they are responding very badly and say they dont bother in changing the service provider.

The quality of the Airtel Service is becoming very poor day by day.They say call will be transfered to senior person and make wait for a long time and cut the call.

Regards
Selva

Hello,
This is PRADEEP KR. SINGH a new custommer to the AIRTEL DTH HD..

Details:
Customer Id : [protected].

Date of Purchase : 23 Oct' 2010.
Address : AE/5-NTPC Unchahar Colony, Raebareli UP-229406.

I write this to complain about bad experience of AIRTEL DTH SERVICE being faced by me.

I ordered HD set-top box on 23 Oct. 2010. around 11:00 am through online booking (on mobile).
and made a payment of Rs. 5355/- through Credit Card and booked a connection for "12 Months activation o[censored]ltra package."
That day 23 Oct 2010. evening 2 tecnition fron Airtel arriver at 5:00 pm and installed the setop box and assured activation " Of Mega Package with 12 months"
as he was informed by his concerened authorities after 4Hrs, but it didnot happened till today.

On the 24th Oct 2010, 9:00 am I enquired to CUSTOMER CARE and got my Customer id and came to know the fact that i need to have a
"Customer Activation Number of 16 digits" for package selection, which i should have got through SMS from Airtel and was asked to wait for 72 hours.

Now, all DEAD LINES are finished and the problem still sustains and no SMS concerning the problem has been receiver.

It is hence therefore requested to the concern to look into the matter and avail me the opt fecility as mentioned above, at the earliest or i may take the matter to further level of legal action.

Thanking You,
--
regards
pradeep kr singh

I am getting repeated negative balance message in my screen even though my balance is good and my subscription ends October 2011. I called customer care and they asked me to delete all the messages and i did and I still got. So I called them again and one of the brilliant customer care representative asked me to call Airtel mobile services and cut he call. After that I called twice and the customer care representative was bluffing and cutting the call. I have made more than 20 calls, still my problem is not solved. Now if i call asking them to take the connection back and refund the money I am not getting any response. Now i don’t know what I should do to suspend the service and get my money back. It’s so annoying when you pay thousands of Rupees and end up like, this with useless answers and service. I would suggest people not to buy Airtel, with the worst experience i have.

My Customer ID [protected]

I seek help for the harrasment done by Airtel Recovery Guys.

The guy comes to my house, me being in night shift, i asked him to come after 6:00 PM in the evening as i was sleeping at that point in time. The person rang my door bell for at least 5 times. After my repeated requests, he didnt listen and called 3 more guys including there manager/head Raghavan, who comes to my house and all ready to pick me up and take me to police station(as per him, he had contacts in police station)

The other recovery person asks me to come out of house and almost ready to fight.

Raghavan giving me warning that if there guys hit me, what will be my position.

I have literally suffered from trauma because of their harrasment and i wonder if its legally acceptable.

The whole issue was that there was bill due which had some GPRS usage charges of about 1349 Rs, which under corporate plan should be 99 Rs unlimited browsing as commited by them.

Finally i had to give them cheques and agree to what they wanted.

Respected Sir,
I am Ashok Kumar resident of village Abada Barana, Distt. Una Himachal Pradesh. My mobile no is [protected] and I am facing a great network problem in our village for last one year. The airtel network is very poor in whole our village,still there are maximum user are of airtel but now I think the authority of this company is not serious about their customer problem. Many times I made many calls to your call center but no resolution they provide. Whenever we make calls they registar the complait only but no practical resolution.
This my last compaint to you otherwise the me and all other friends have other options to choose, Sir the need of the time is to establish new network tower in particular area,
Regard,
Ashok Kumar,
[protected]

Airtel Account No 14855470

i am using the services of airtel broadband services from almost last one and half years and as per my plan i am allowed 5 GB download in a month and unlimited usage from 10pm till 8am, now they have send a bill to me of 7000+ wherein they have randomly shown the data usage extensively even for the days when i was not at home, now when i am asking them the details of my usage they are not able to provide me the same and just beating around the bush that the bill is generated as per the plan, kindly help!
i have been writing to them continuously in vain and they are reverting back on mail that my issue will close on this date with some or the other reference no and nothing happens, when i write back to them they again give a new resolution date and reference no, wherein i get calls on my landline from them to clear my bills

Dear Sir,
I am using Airtel GPRS for the past 5 months. I have observed that, i am not able to connect to websites of state bank groups through Airtel GPRS.Every time it is giving page not displayed error. At the same time, if i am using any other service provider from my lap top , i am able to browse sbi iste. i had registered a complaint with the customer care and i was assured that the issue will be resolved within 24 hrs. but even after 72 hrs, there is no solution obtained.Still I cannot browse sbi online site. This needs to be rectified at the earliest.


Regards,
Ananth
[protected]

I HAVE GO TO RERHARGE ONLINE WHEN I ENTER Captcha CHARATOR THAT TIME EVERY TIME ERROR.ALL WORDS AND NUMBERS ARE OK BUT. ERROR. Captcha is not matching, kindly re-initiate the transaction.

I HAVE ALSO TRIED DAY BY DAY.BUT SAME PROBLEM.
SHYAD WEBSITE THIK NAHI HAI.KAY KARE AIRTEL WALO

DEKHO BHI DEKHO.

Vijay Gunjawale
[protected]@yahoo.co.in

My name is Ajit malkar. My airtel mobile no. is [protected] (prepaid). I am being disturbed regularly by unwanted telemarketing calls and advertisements sms from different companies (to whome airtel obviously has provided my number). These calls and SMS are very annoying during busy business hours.

I have registered to DND on 17 Jul 2010. So 45 days period is over and DND is active. Still I am getting telemarketing calls and sms daily.

Please stop such unwated sms and calls.

i want to complaint about airtel disrtributer nanded taking extra charges on lost sim recovery the actual charge is 25 rupees but they asking for 150 rupees. what to do we have no option please help us. and take a serius action on them

As the government rules have changed, the airtel people have asked to submit the relevant documents. which i have submitted on 29th Sep 2010 and my application no is OMR 1530976 at a postoffice(kazipet). Filled the Form gave a passport size photograph and ID proof(my Voter ID).
after all that still they have disconnected my services 2 times. I'v been telling the customer care that i have submitted but they ask me to do it again...how many times do i submit.and what is the guarantee that they would not ask me to submit again.

I am a employee and my work is geting disturbed cos of this irresposible Airtelpeople.