Airtel Complaints & Reviews

Sub: Refer to concern listed on[protected] &[protected].

Dear Sir,

Regarding the above said concerns yesterday[protected] I got a call from Mr. Manoj (AIRTEL-DELHI)-[protected] at around 13:30hrs and collected all the details by phone.

He then called me up again within few minutes and assured that he had spoken to concern authoritie and the services will be activated in one & half hrs.

By 15:00hrs the Outgoing services were activated. Mr. Manoj confirmed the same at around 17:00hrs. Then few call were also made by me.

But today morning when I tried to make a call from the said SIM-[protected] again teh same message was received from automated system and the Outgoing calls are barred.

Is this the way services are rendered to consumers..? I hope AIRTEL is a tout company. Sure it will be confirmed by most of consumers.

The concerns listed on this complaint forum itself is an evidence for the same.

This is totally Unsatisfactory services...

If any compensation has to be claimed pls suggest me the way at the earliest.

Anticipating a reply at the earliest.

Thanking You

Yours Faithfully

Suresh Nadar

Airtel is a fraud company.

1st issue; This is not the first time issue, I have faced number of issues like this, for ex;
I got a message from LKD services and they themself detected Rs.10/- immediately.
I called airtel and raised the issue they provided refund of Rs.8/- what about the remaining 2/-.
even so i left it. That day evening i got the same message and they detected the same ammount again, i called them and shouted and told them to cancel all the services that are active in mu number and they provided Rs.10/- refund.

2nd issue; They started detecting 1 rs daily, i dint notice it for a long period, when i noticed it i called them and raised the issue they told i have activated a service and thats the reason they are detecting daily rental.How this happened, last time itself i have canceled all the services.

3rd issue; Actually I got call from airtel, I just attended the call and immediately disconnected when i came to know that is from airtel, next day when i checked my balance i lost Rs.15/- for the service that i have not activated.
I called to customer care and told my issue and raised a complaint. They are not bothered about my issue and also they told they cant provide refund.

This is what i noticed, without my knowledge i dont know how much they have taken from my balance account.
I am not gona use any Airtel product nor gona recommend any one for airtel.
I am gona tell this to every one I know who are all using Airtel and stop them from using airtel services.

Don't use airtel sim/net/phone connection/any product of airtel, they will charge you unnecessarily and they wont provide refund also.

Don't belive them, I remind you again.

If you have any of airtel products please change them immediately.

Be Aware, its your money that they are charging for doing nothing and that money didn't come from sky, you have gained it by your hard work,..etc..

We have to dump them down, please join hands, since no one is asking they are doing like this.I don't know about other networks but please don't go for Airtel for anything.

Airtel SUCKS.

Please help me spread this information.

Forward to all your contacts.

If you/any of your friends/family members using airtel please tell them to change to another network as soon as possible.

--
Thanks & Regards,
Dineshkumar J

Dear Sir.

I , Arunkumar, one of the valued customers to AIRTEL had taken the connection bearing Mob.No [protected] five years above for Kerala. Inspite of my intimations to the customer care locally about the Billing descripencies, no initiations has not been so far taken place and I was forced to remit the bills since the day one I had connection.

Since I am bearing the fraudulent bill, because of my exigency...

Aitel provides number 121 to be dialed from landline. If the landline phone is not working then how can one contact without any landline number. This way airtel restricts customer to launch complaint against not working of landline. In a way this is harrassment to the customers taking services of airtel.

My landline is not working now how can i contact airtel and tell them that we are suffering for last so many days. Will we get compensation for this ?

Jagdish Verma
[protected]/ Landline number[protected]

HELP!!!!! !HELP!!!!!!! HELP!!!!!!

We are terrified and very very very scared to answer any phone calls as we receive many treat calls and abusive calls during the whole day and night.
Also there are old grant parents who are very very SICK also there is a child with Polio who is under a lot of fear.

We have gone to police station many times with no response and the say please avoid these calls.

After some enquiry i have come to know there SIM cards are issued on wrong addresses by the Mobile operators without any verification.

The numbers are [protected] and [protected]

--
Regards,
Rajesh Krishnan.

Hi
We (Me and my roommate) have booked a Airtel broadband IMPATIENCE 1299 plan on 25/09/2010.
The Airtel executive N.MURALI(FSO CODE:DS1104035) called us repeatedly and convinced to provide the airtel broadband connection within 3 days.
According to his information we are supposed to get the connection on 27/09/2010.So we issued a cheque 0f 3897/- on behalf of bharti airtel.
The next day the cheque was encashed but we didn't get any communication either from Murali or airtel customer side.

we tried to contact Murali but the way he communicated with us is very embarrassing.so i communicated with airtel customer care.
but again the same thing happened and i got the next date for the broadband connection and the same process repeated for around 3 weeks.

Finally they told me that there is some technical problem and they can't provide us airtel connection,so i asked them to refund the money.
They lodged my request and replied to send back the cheque .But till now i haven't received any cheque.

As we were communicated regarding the connection within 2-3 days,so we have disconnected our existing connection.
Also as my money was blocked for such a long period i was not able to take any other connection by other internet providers.
so for around 35 days we faced heavy losses without internet connection.


Previously also we have faced the same situation with airtel and they returned our cheque but this time they told the same will not happen but infact this happened
If Airtel will treat the customers in this way then how can we trust on its service.

Still i haven't got my money and i suffered a heavy loss without internet connection from last 35 days.

So i want immediate settlement regarding my losses incured.

Regards
Premasis Patra and Soumya Ranjan Giri
[protected]

I am not at all satisfied with your equipment viz., DVR for the
following reasons:
1. I am not able to replay my recorded programs or record the programs

Further I am not satisfied with your service as:
2. I am not able to access your technical support
3. No response to my complaint filed through E-mail
4. I am not able register my complaint and get a complaint number

Due to the unsatisfactory performance of the equipment and deficiency
in service I an not satisfied with your DVR equipment.

Hence I request you to take back your equipment and pay back my amount.

You may comply with my request with in next 3 working days ie., by
01st October, 2010

If there is no response from you by 01/10/2010 I shall be constrained
to lodge complaint with Consumer Court.

You may treat this mail as a formal notice under law.

Hi, I am requesting AirTel to disconnect my landline form 27th Sept. 2010. Even after surrendering all instruments and making Bill Payments, my connection have not been disconnected till now (31st Oct. 2010). They haven't disconnected the line and keep me sending the new bill. My reference / Complaint Nos are :

1219990 : dated : 27-sept-2010

1247649 : dated : 23-oct-2010


I don't know what to do, I am calling them daily and have even emailed them today on [protected]@airtel.in and care.[protected]@airtel.in about this and no action is been taken. Ever time they lie that I have confirmed that I don't want to disconnect My Landline. My Landline No is :[protected]. I can be contacted at [protected]@hotmail.com.

Thanks,

Dear Sir/Madam,

I gave a complaint regarding plan migration on 29th of September. As per their executive description it is unlimited usage with 2 MBPS for 699 per month. As per the procedure they have to change the plan with in 4 days. But my plan was migrated on 15th October. Between these days whether the plans changed or not we don't know. Right now, they slapped 2080/- bill on my broadband connection. When I contact to the customer care department they were saying that I am in limited plan. They are even not responding on this issue.

Please look into the matter and help me.

Thanks and Regards,

Arun Kumar Teegala
[protected]

Dear Sir

This is to inform u that i have lost ma mobile, please block sim card asap

Mobile Number - [protected]


Regards

Tejaswi

I received this sms (dated 30th oct, 2010).
"Thanks for downloading Theme from Airtel. You have been charged Rs 50. Play Games at Re.1 http://203.115.112.5/GCLite "
I did not download anything from here! what the hell is this. I check my balance and i see 50 rupees deducted. can anyone resolve this.
Mobile no. [protected]
Help is appreciated.

Hello,

I had taken Airtel prepaid Connection almost an year ago, somewhere around Sep'09.
My mobile No is - [protected]

The initial tariff plan was
STD call :- 1.50 Rs / min to all GSMs
Local Call :- 50 paise / min to all GSMs

Within 2 weeks of activation I got my plan changed to the following due to my excessive STD call usage
STD and Local Calls to Airtel Only :- 50 paise / min
STD and Local Calls to other GSMs :- 60 paise / min

Things were going smoothly until yesterday (30/10/2010) when I found that my STD call
was charged @ 1.50 Rs / min. To resolve this I called up the customer care today, it was
of not much help.

The point which I am trying to make out is "My tariff plan was changed and that too without my consent".
I have not lost any big amount but I am unhappy because of this unethical and corrupt practice and I am feeling cheated.

So, I request you to look into this issue and resolve it asap.

Thanks and Regards,
Kumar Saket

I m Mayur Patel i m using Airtel Prepaid connection no. [protected] located in gujarat( Vadodara ), Airtel activated caller tune and NationalNews Pack service in my phone without my knowledge. From around Rs.50/- his balance. I complained to Airtel customer service at 121 and 198. They deactivated caller tune and Nationalnews pack but were unable to explain to me how it got activated in the first place. After 5 Min this service got activated again and the Balance reduced. I called Airtel again to complain and they again couldnt explain to me how it got activated. They kept saying that we would have click some link and activated..when we dont even know that how does it click on this link. The customer support staff was extremely rude and said he doesnt know the answers to my questions and disconnected the phone. when i call again to customer care and then after no one can answer me. after some days same problem again on my connection they activated caller tune again. the money is not important but attitude of company and call center executive is i don't like and i want to wiver my all this money who claim company and deduct my Rs.75 /- around. i request to company call me and explain me all this things and wiver my money ..

CUSTOMER ID - [protected]

I TOOK CONNECTION ON 21ST OCTOBER 2010 AND PAID THE AMOUNT THROUGH IVRS,

THERE IS NO SIGNAL AND SHOWING ERROR 6

IT HAS BEEN 20TIMES I CALLED CUSTOMER CARE THERE IS NO RESPONSE AT ALL
REPRESENTATIVE IN GUNTUR HAS NO RESPONSE WHAT SO EVER..
ALL THE TIME YOUR CUSTOMER CARE EXECUTIVE HAS BEEN MAKING NEW PROMISES FROM 0.5HR – 24HRS
I DUNNO… WHAT IS WRONG WITH AIRTEL PEOPLE

WE ARE JUST MADE FOOLS WITH LUCRATIVE OFFERS AND ARE BEEN GIVEN NOTHING..
IT’S A BIG SHAME FOR A COMPANY OF GRADE LIKE BHARTI WHICH BOOST OF BEING ONE OF THE BEST BRAND IN INDIA

I HAVE GOT ALL THE RECORDINGS OF YOU PEOPLE’S FAKE COMMITMENTS FOR YOUR PERSUAL

VINAY AGARWAL
[protected]

Dear Sir,

Iam use airtel mobile connection ([protected]) in last 4 year , airtel gave good service , but last 4-5 month they gave big problem , they always cuting 25 rupes every 15-25 days for game world , but i dont use this service , iam many time complan , 3-4 time balance is also renwed , customer care stop my service is & renwed my money but after some time this problem return. customer care blem to me for use this service. what we can do. iam not stopped this number . & also not paid unnecessary.
so i hope u slow my problem ,

Ranveer Singh
Mobile No - [protected]

DEAR SIR/MAM. I AM USING AIRTEL PREPAID CARD TILL 4 YEARS. NOW A DAYS I'M USING AIRTEL MOBILE OFFICE SERVICES WORTH RS. 98 PER MONTH. BUT ON 31ST OCT 2010 IN THE EARLY MORNING AT 01:00 AM I'M USING MOBILE OFFICE WITH MY COMPUTER . I HAVE ALSO BALANCE FOR INTERNET USAGE BUT SUDDENLY IT'S I GOT THE MESSAGE U DEBITED 369.00 RS. FOR LAST USAGE . NOW I COMPLAIN THE AIRTEL COMPLAIN DEPARTMENT BUT THEY ARE NOT TAKING ME SERIOUSLY . I COMPLAIN ABOUT THIS TWICE BUT THERE IS NO REPLY AND THEY ARE NOT GIVING ME COMPLAIN NO SO PLEASE TELL ME WHAT CAN I DO. MY MOBILE NO : [protected] . SO REPLY ME BY PHONE OR EMAIL AS SOON AS POSSIBLE . I AM WAITING FOR YOUR REPLY.

To whom so ever it may concern

I got the Airtel Dish installed on 27th Oct morning. 27th evening onwards i am not able to view the TV. I made a complaint on 28th morning ref # 4273551. I was told some one will visit by 12 noon. I took half a day leave and stayed at home. Till 12 no one turned up. I called the call centre again. They said the person will come and attend by 3.30 PM.
i waited till 3.30 extended by leave from half day to full day. No one turned up at around 5 i called they said by 5.45 some body will attend.

I waited till 6.30 PM No one turned up and i got a SMS from DTH that the issue is resolved. If not resolved call a mobile number. I called that number and informed them that without resolving my issue the call is closed. They asked me to contact one local # for my area i called that # it was switched off, then again called call centre they gave another # which was wrong. Then they said by 29th somebody will attend the call. On 29th morning again called

to reconfirm the technician arrival time, then this time i got a different call reference # 4286993 & 4283767. They said some one will attend on 30th Nov, so i went to office, by around 3.30 PM one person called me and asked for address etc. He wanted to come at 5.30 PM. As no one was available at that time asked him to come on 30th morning. i got an SMS in the evening telling the issue is resolved. Again i called the call centre they said some one will come FROM AIRTEL.

come to attend the complaint and on the way. Many people were calling me for asking the address and other details, everytime they are asking what is the problem etc. No one attended the call. At the time of writing the mail ie 30th Nov 22 Hrs. Now I REGRET TO TELL THAT I MADE A MISTAKE IN TAKING DTH I HAVE BEEN AIRTEL CUSTOMER AND I WAS ALWAYS GETTING GOOD SERVICE FROM AIRTEL FOR BROADBAND AND MOBILE. BASED ON THE PAST EXPERIENCE I WENT AHEAD WITH AIRTEL JUST FOR SERVICE SUPPORT WHEN SO MANY OTHER OPTIONS WERE AVAILABLE IN THE MARKET. NOW I AM NOT AT ALL INTERESTED IN THE AIRTEL CONNECTION, YOU MAY REFUND THE FULL 999 AMOUNT AND TAKE AWAY THE ITEMS SUPPLIED BY YOU.

WITHOUT ATTENDING THE COMPLAINT HOW YOUR TEAM IS CLOSING THE CALL AS RESOLVED.
Thanks & Regards
R. Prasad Kumar
customer ID [protected]

HI,

It is been about 2 months , I am sending mails to Airtel to keep my connection in safe custody as I have traveled out of india for some time. Before i left india i called on customer care and ask them to do so , but after 15 days when i received bill there was no billing like that. Complete amount was billed in to the bill , where as custody charges were half of that.

I sent many mails but no good response, every time they are asking me to to pay the bill which I am not suppose to pay with out settlement, but they dnt want to understand the case , just sending already formatted mails are not going to help me.

and on top of that every month they are adding late fee charges as well, I can keep calling on ISD to follow up on the issue. and I dnt want to keep any bill on my name as well, but it seems airtel is least interested in taking correct amount, they think they can charge any thing to customer and customer is bounded to pay all this ???

-Ritu

Dear sir,
I am Bhim Sain.24 oct. ko 7 :15 p. m. ko mujhe airtel wwalo ka sms aaya ki aap *321*133# dayl kare aur paye 30 rs. me 300 local & national sms.mene wo usi time 7 : 34 par ye skim acktivate kar di. usi time 30 rs. kat liye gaye aur sms aaya ki ye skim 2 hour me suru ho jayegi.lakin wo abhi tak suru nahi hui. m kafi bar airtel care center par call kar chuka hu.lekin koi fayda nahi.plz is per turnt dhayan de.



Yours faithfully,
Bhim Sain

Mob.:- [protected]

Email:- bigboss.[protected]@gmail.com

I have a postpaid connection from Airtel. My address proofs and details were verified by the company and they took quite some time to activate my postpaid number. Actually I was using the same number since 3 years now, but got it converted from prepaid to postpaid now. Without any prior intimation they cut my service, when asked for a reason from customer care, I was informed that due to non compliance my number was blocked. I was asked to submit all my proofs once again to reactivate my account. In spite of my busy schedule, I found some time off my office to visit Airtel office (Had to struggle even to locate one) and enquired for activation. They had no clue as to why my number was deactivated. The agent (or executive) whoever contacted me for converting it to postpaid came into picture here and from then on the only response i could get was "by tomorrow it will be activated". Overall in the three years, Airtel's service was pretty much disappointing. Couldn't change my number because of professional reasons. Need number portability soon in India.