Airtel Complaints & Reviews

i added on my friends no in FNF service i am being charged for 25p/min instead of 20p/min if i call the customer care they dont respond if they do they put my line on hold and cut in a minute r two As soon as i cut the call the message along with the balance comes like u have made call at just 20p/min using airtel FNF but i am being charged 25p/min

Hi,

This is to inform you that i am using airtel punjab prepaid number [protected] in chandigarh. I was in melbourne, Australia for a couple of months and during that period could not use my number.

When i got back i was shocked ti learn that they have deactivaed my number without even intimating me or my family. But the number is not alloted to anybody as of now. I need my airtel number back as i have been using it for the past 7 years. I cannot afford to change the number. Please help me get it back.

Thanks and regards,

Rishabh Wadhawan

My Airtel Postpaid No. [protected] (Bill No.[protected] dt. 12.11.10 is very much overcharged.
I really cannot understand that they have not yet deducted Rs.160+ST from my this bill of Rs.581.94, because of call drops inspite of my sms to AIRTEL and also making complaint to Airtel ar 198 and they promised that in the bill it will automatically be deducted. I am really very much fed up with Airtel Overcharging and let me tell you frankly that my another service provider Idea is OK (not even a single paisa overcharged till date).

IS Airtel listening and deduct my rightful discount immediately from my bill so that I can pay.

I called Airtel as I wanted a new broadband connection, and was told that their agent would contact me. Some time later, i got a call from a man named Prakash, phone number [protected]. He came to my house on 9th October, got the SEF filled up and took Rs 2000 in CASH as installation charges. He did not give me a receipt as he said that the copy of the SEF is the only receipt. Within two days the Airtel people called to install the connection. As I was unavailable, I asked them to come later. The installation was done on 15th October. On 15th November, i got a message from Airtel saying that it was the last date for payment of the bill. I had not received any bill either by post or email, and had to contact customer care for bill details. To my horror I found out that the bill amount was Rs. 2751, even though the package I had registered for was only Rs. 1299, and the billing period was only 10 days! On checking, i found that they had charged me for installation charges as the CHEQUE I paid them had been reversed. How is that possible when I paid in CASH? My copy of the SEF clearly says that the payment was in cash.
Further, the bill says that the cheque was reversed on 13th October. If my cheque really had bounced on 13th, why did the Airtel people come and install internet in my house on 15th, TWO DAYS LATER?
Also, if the cheque bounced, shouldn't they have contacted me to inform me of that? I'm sure the people who manage Airtel are not so generous that they will install a connection without receiving installation charges, or not even try to get the money from the customer if a cheque bounces.
As I did not receive my bill at all, I did not even know about this horror till 1 o'clock in the afternoon on the last day of payment, when I received a message that it was the last day. That was the first information I had about the bill! On contacting customer care i was told that the bill had been delivered to my house and that my family member had received it. Even when i said that I had checked with all my family members, the CSR refused to believe me. She was rude and would only say that their record says that it was delivered. When I asked her the name of the person who received the bill, she said she couldn't tell me that. Do they hand over the bill to anyone they find on the street?
Similarly when I told her that I had paid the installation charges in cash, she again would only repeat that their records show that it was paid by cheque. The cheque was of IndusInd bank, where not only I but no one I know has an account. And aren't they supposed to return a bounced cheque to the customer? Or at least tell me about it?

This seems much more than an honest mistake. After reading some similar complaints on this website, I'm beginning to think that there is largescale fraud happening here. The agent who I paid can, of course, no longer be contacted as "incoming call facility to this number is not available".

Swati Kansal
[protected]

Hi,

I have been using the Aritel Prepaid Mobile (98XXX73591 in Bangalore) since 2005, and the issues I am facing is that Airtel is requesting for ID/Address proofs again and again, and this is the third time that I got an SMS on my mobile requesting the same.

I try to call the customer care which gets disconnected, and fed up with this finally I again tried (Nov 17, 2010 at around 23:27 hrs) to call Customer care with my post paid connection and Mr. Manjunath picked up the call who was DEAF and couldn't hear me inspite of repeating each word. He said he will transfer my call to the concerned department, but after a while the call dropped and immediately got 10 SMS on my phone stating " We apologize for the incomplete interaction with us due to disruption of your call and so on ......."

My question is why is Airtel requesting for the ID & Address proofs again and again? Why Airtel is hiring deaf employees to answer the customer queries?

The customer service is pathetic and I guess this is to get more and more from the costomers when they call 121(0.50 paise / 3 mins), and if this repeats I will have to opt for other service, no point in continuing with this nonsense.

Ahmed.

998XX7659X

Hi,
My name is Pramit Pal. I had been using Airtel Broadband Services(Landline number :[protected]) in my rented appartment.

On 07th April 2010 , I had put in a request through the customer care people that I will be shifting to a new location and I needed to shift my connection. I was told by them that Airtel did not provide connection there and that they will be cancelling my number. I was fine with it and told them that to proceed. I had received an email from them on 17th of April 2010 saying that -
"We have received your request to shift your telephone connection to the below mentioned address: ...We are unable to shift the connection due to unavailability of network. As per our discussion, your cancellation request has been accepted. Find the ticket no. 152685 // 152689 Warm Regards, Belden D`cruz Service Marketing - West Airtel Telemedia Services ".
After that I received no calls or contact from them, and I was still holding their Modem and Telephone set.On 4th June 2010, I received a call from a lady executive who was clearly rude and asked me to pay my amount. I was shocked as I said I am no longer using the number and it was cancelled. I also emailed the airtel people on 5th of June2010 asking them to process my cancellation at the earliest.
Since then, I have been getting mixed set of calls and emails. A set of calls telling me my number has already been cancelled and they will be clearing up the process of payment (the deposited amount, the pending payment and the return of the Modem set).I was being not even being heard by the customer care people. And no one was forwarding me any number where I could speak to someone.

Today I got a call from someone called Mr.Devangshu Patel(no.[protected]) saying that he is a Lawyer from Delhi you has received a notice from me. And saying that 15days back the notice was sent to me in my previous address,which,since I have changed my address, I haven't received. He told me to get in touch with advocate Mr. N.K. Singh(no.[protected]). Mr.Singh told me I had Rs.2844/- to pay to Bharti Airtel. I told him that I was being wrongly billed for a month, but wouldnt listen. He told me I had to pay the amount if i had to stop the legal proceedings. So, he gave me a legal id[protected].
Mr. Patel and Mr. Singh had told me I had 1 hr to pay the amount.
I was pretty shaken up by then. I then went to the Airtel Relationship Centre in SV Road/Goregaon West and paid the amount.( Receipt no[protected]

My request is to kindly look into the matter and tell me was treated in the way any consumer would be treated. Dont I get answers for the questions I ask for or will it be the as they will?
Kindly help me

Regards
Pramit Pal
pramit.[protected]@gmail.com/
pramit.[protected]@gmail.com


below are the details of the email exchanges
********************************************************************************...⇄
from pramit pal <pramit.[protected]@gmail.com>
to [protected]@airtel.in,
airtel.[protected]@airtel.in
cc pramit.[protected]@gmail.com
date Wed, Nov 17, 2010 at 11:24 PM
subject Re: FWD: FWD: CANCELLATION RAISED :- [protected] [|BAL|Qrc1282297|]
mailed-by gmail.com
hide details 11:24 PM (25 minutes ago)
Hi,

Seems like you people will always have it your way.

Today I got a call from someone called Mr.Devangshu Patel(no.[protected]) saying that he is a Lawyer from Delhi you has received a notice from me. And saying that 15days back the notice was sent to me in my previous address,which,since I have changed my address, I haven't received. He told me to get in touch with advocate Mr. N.K. Singh(no.[protected]). Mr.Singh told me I had Rs.2844/- to pay to Bharti Airtel. I told him that I was being wrongly billed for a month, but wouldnt listen. He told me I had to pay the amount if i had to stop the legal proceedings. So, he gave me a legal id[protected].
Mr. Patel and Mr. Singh had told me I had 1 hr to pay the amount. I was pretty shaken up by then. I then went to the Airtel Relationship Centre in SV Road/Goregaon West and paid the amount.( Receipt no[protected]

So, have this updated in your system that we are clear on our account.

Though I am completely unsatisfied the way I have been treated by your company, I being a tiny consumer will be not heard it seems.

Pramit Pal
[protected]



On Mon, Jul 26, 2010 at 6:29 PM, pramit pal <pramit.[protected]@gmail.com> wrote:
Hi

Amazing, you tell me your people are going to contact me, but they never do, unless to remind me of my wrongly updated bill..
Can someone help me in this regard???.. atleast give me some contact number of someone who can do...I seriously need some kind of assistance in this regard.
I dont even know whom to escalate this matter to.

Pramit Pal





On Thu, Jul 15, 2010 at 5:07 PM, <[protected]@airtel.in> wrote:
Dear Customer,



Thank you for writing to Airtel Telemedia Services.



With reference to your e-mail dated 15/07/2010, you have expressed concern regarding delay in resolution for your Airtel fixed-line [protected].



We would like to inform that your concern is already registered with reference number "35099896" and same is under process.



Our team is working on this and our executive will revert to you shortly.



We seek your cooperation in this regard.



It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.



For any further assistance please mail us at [protected]@airtel.in




Warm Regards,
Lee Micheal
Bharti Airtel Limited



[protected]Original Message[protected]
From: pramit.[protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 15/07/2010 11:43:20 AM
Subject: Fwd: FWD: CANCELLATION RAISED :- [protected] [|BAL|Qrc1021744|]

Am still getting calls for bill reminders and as I see, I am being charged even
after the 17th of april 2010(ie even after confirming my cancellation.)

Could you please confirm ,why is this happening

my complain no:35099896

Pramit Pal


[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Sat, Jun 5, 2010 at 3:35 PM
Subject: Re: FWD: CANCELLATION RAISED :- [protected] [|BAL|Qrc1021744|]
To: pramit.[protected]@gmail.com


Dear Pramit Pal, Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 05-06-10, you have expressed your concern
regarding cancellation for your Airtel fixed line number [protected].

We would like to inform that your concern has been registered with us. Your
service request number is 33520250 and our customer executive shall get in
touch with you.

For any further assistance please feel free to call our Call Center number 121
/44444121 which is accessible 24 hours or email us at wecare.[protected]@airtel.in

Assuring you the best of our services at all times.

Warm Regards,
Mohana
Customer Care Officer.
Airtel Telemedia Services


Assuring you the best of our services at all times.
Warm Regards,
Mohana
Customer Care Officer.
Airtel Telemedia Services



[protected]Original Message[protected]
From: pramit.[protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 05/06/2010 01:34:32 PM
Subject: Fwd: Cancellation Raised :- [protected]

Please complete the cancellation on an urgent basis as i am getting calls for
bills from your agents and on alternate days am getting calls confirminng the
cancellation
Pramit Pal
[protected]



[protected] Forwarded message[protected]
From:
Date: Sat, Apr 17, 2010 at 5:07 PM
Subject: Cancellation Raised :- [protected]
To: pramit.[protected]@gmail.com



Dear Sir,

Thank you for writing to Airtel Broadband and Telephone Services.

We have received your request to shift your telephone connection to the below
mentioned address:
FLAT NO 101 BLUE EXCELLENCY OPP ANMOL ENCLAVE SV ROAD GOREGOAN WEST MUM

We are unable to shift the connection due to unavailability of network. As per
our discussion, your cancellation request has been accepted.
Find the ticket no. 152685 // 152689

Please accept our sincere apologies for any inconvenience you are experiencing
due to our inability to shift your connection.

Have a nice day.

Warm Regards,

Belden D`cruz
Service Marketing - West
Airtel Telemedia Services

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
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unable to exercise control or ensure or guarantee the integrity of/overthe
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assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
defects.

I bought a Nokia C3-00 with Airtel Connection on 4th November, 2010. According to the present ongoing offer (as printed on the package box and can be frequently seen on TV), I am supposed to get 2GB/month free internet for 6 months. But Airtel hasn't sent me the appropriate Default Access Point settings and has not activated the offer. I am getting charged at regular rates. I called the Technical Assistance, they asked me to buy a Rs.98 internet pack, which is absurd. I emailed them several times, most of which were replied to stating - "we will look into the matter and get back to you". I wrote to the Nodal Officer of the Bihar-Jharkhand circle too. After a couple of days, they replied saying that the offer has been activated. I tried to test it by opening a site, after which I found that my account was getting debited at regular rates. Nokia says that they can't help me and I should put up the matter with Airtel. Now who is at fault? - Nokia or Airtel or ME ?
Ph. no. - [protected]

HI i am a practsing physician and a single mother of seven year old kid .i have been using airtel prepaid number for last five years.on 13th of nov 2010 i got the message from airtel to re submit my documents according to the government directive .i was sent the second message on 15th and then last one on 17th saying that my connection would be disconnected if i dont submit within the end of the day
this was at 5 30pm on 17th nov .when i tried contacting airtel customer care after one hour i came to know that i have to submit it at some centre identified by airtel which is in indiranagar BDA complex
i stay in marathahalli with a small child airtel expects its customers to run to indiranagar in the evening and submit the documents so the connection might stay alive on asking the customer care cell they argued that its a govt directive and they cant do anything about it .i agree that i do have to submit the documents but the time frame is just three days is it?i still attempted to submit it at my nearest airtel recharge centre but he says he cannot accept it .airtel can have more subcentres to avoid customers troubles and also at least one week is what i can expect from airtel to resubmit the documents i.e photo and photo id address proof .it takes atleast a day to take a photo and submit the documents ,how can some people who are into essential services just leave everything and run for the resubmission of documents .it is also very very trouble some and difficult and sometimes impossible to get airtel customer care .

On 5th August 2010 Airtel deducted my 300 Rs for blackberry service activation n den dey deducted d same amount again on 7th Aug 2010. I called the airtel customer care lots of times and they always said Someone will contact you back in 24 hrs n we'll return your money but nothing has been done yet nad again they deducted 300 Rs on 31st Oct/1st nov 2010..n as usual nothing has been done ttil now... So plz I want my 600rs back...

I have airtel broadband connection and now I have lost the link where I can add remove wifi child nodes. This was provided to me when the modem was set up by technician. When I called 121 they said no such link is available and they cannot help.

How come is this possible, when I was using a link something like mywifi.<>.com

Now the modem technician from airtel is not picking call.
Please provide solution.

Aditya Sinha

As per the airtel bills I receive account no [protected] is for mobile no [protected] and account no [protected] is for [protected]. I had requested a cancellation of both these cards. The later, account no [protected] is for [protected] is cancelled but the other no is still not cancelled. when i sent them an email at [protected]@airtelindia.com. the response they gave me was weird. I am copying their response here so that everyone can view the rubbish explanations they give. I wont be paying their bills anyways coz i had requested the cancellation in sept but the account no [protected] is for [protected] got cancelled on Oct 18, 2010. I have requested a callback but nobody calls me at the time that i can be reached at. I have been given two complaints. one is 34625769 registered on 16nov10 by their retention supervisor Jyoti and the previous complaint no 34306864 was registered on 18oct10 which clearly states the cancellation of both my numbers. What do I need to do to sue airtel for this.

Hi,

Am a user of Airtel post paid service since 2008. I was using the bill plan of monthly renral 540.00. When am planning to change it to 399 Business plan, i spoke to the customer care regarding this.

They have suggested me to put a mail to [protected]@airtel.in for changing the plan (as am a corporate user).

I had given a mail on 8th of Nvember & same day i have received a acknowledgement mail from airtel.

Again i received one mail that

"Please revert to us with the sample CUG mobile number which is already active with Business 399 bill plan, to proceed further action."

But am not using any 399 bill plan with any airtel post paid.

Again when i spoke to the customer care they suggested me to speak to the nodal officer.

When i spoke to nodal office on 16th of Nov in the morning the concerned nodal officer told me, "I don't have any updates in my system & our officer will speak to you by evening 6 PM"

Again i received a call around 6.45 PM, I had given a clear consent about my problehe, and suggested to send the entire mail to nodalofficer.[protected]@airtel.in.

And i have forward the details to the same id.

Again she called me around 7.00 pm & told me our office is closed am unable to check the mail & I will check the mail & revert by 10 AM of 17 th Nov.

When i call again the nodal officer at 10.30 AM the nodal officer said i don't have any updates in my system.

When i asked the nodal officer that why you guys are sitting over there if you don't have any updates,

The answer was "Mind your own language"...............

Thanks

Biswa ranjan

[protected]

Hi,

I am having singal problem with Airtel from Jan-10 and i complained on march 23rd till sept-10. The customer service guys said there is a problem with in 10-15 days but the issue not rectifed. One day i informed to them that if its not rectify i dont want to pay the bill, they said it will be rectify in 10 days only i waited for months. Now my bill is pending for 1100 Rs. I have removed the conection and taken other provider connection the airtel recovery guys calling to my outgoing list and abusing with bad words to all my friends and relatives. I called to airtel team and the explain the problem and they are started abusing on me.. I want help on this..Please suggest how can i proceed.

I own an Airtel prepaid number void number +91 [protected]. I get some promotional calls, reminder calls, bill reminders, promotional SMS's, Bill notifications, Bill Payment Reminders, payment receipts etc of some Airtel Coin Box public telephone which is not relevant repeatedly every month on month from last three years. I have made the complaint about this several times in the past. I also requested the callers to correct the number. I told them that somebody have by mistake given my number as theirs and I am suffering the nuisance as a result of that. Its very frustrating to receive irrelevant calls and messages for three years now. I request you to take this issue very seriously and help me fix my problem. Otherwise, I am happy with the operator service. Thanking you and awaiting an early response.

Hello,

I contacted the AirTel Customer Care ppl, and they are so rude. I called them for my Call Baring Code but they are not giving me the code. I need to have my incoming call baring activation and de-activation code for my prepaid number [protected].

Please do the need full and let me know on my e-mail id [protected]@gmail.com

Thanks
Mehul

Dear Sir,

This is to inform you that I had submitted necessary documents at the time of post paid connection ([protected]) in the month of June'10, after 5 months I got message on 12/11/2010 asking me to submitt the documents nearby airtel office. I personaly went to Airtel office at Malleshwaram, Bangalore (11th cross) on 13/11/10 and had re-submitted the documents after dully filled the form ( vide form No.OMR 5736122). To my surprise, today (16/11/10), my sim has been inactivated without any message and not able to complaint immediately and some how I called 198 , but in vain as airtel executive was not able to solve this issue and asked me to contact the airtel office where the documents been submitted. I got the office number ([protected]) and he asked me to contact at 11 am today but I have been trying him, but he was not pickingup my call at all, I am fed up.... Please help and resolve this issue once for all
Thanks
Regards
Ramprakash

Hi..
Someone called from Airtel Land line No: 40904470 pretending themself as Police persons.
They want to extract the information regarding a person to whome we never know at all.
When We are calling back to the number we always get confused responses.
How to trace the Owner of this No. which is located in the Bangalore city.
Why airtel doesn't provide a directory of their allotted Landline No's. If the information is
available how to get such information.? !!

Regards:
Sherlock Holmes.

Hi

My name is Garima Manchanda.Presently I have a broadband connection from airtel for Rs.999 plan. I have been a loyal customer to the the company as I am paying the bills regularly without any distruption. Recntly I have shifted my house and it is within the same area. We have called AIrtel Customer Service 100 times to request the activation of the broadband connection.Wiring has already been done at our house and no engineer...

The pre-paid Airtel connection was taken up in 2007 and has been used regularly and the account has been also re-charged on regular basis even we are living in Gurgaon and Bangalore on roaming since 2008. In several occasions, the phone was not used for 2-3 months when we were on overseas trip but this time even after using the phone 7 days prior from the date of deactivation, the number was deactivated without any prior notice.

More surprisingly, none contacted us prior to the deactivation and especially, when over Rs. 500.00 is there in the account as balance !

The pre-paid number [protected] has been given to many people in India and abroad.

I need the same number without any complications and please re-activate the number, immediately.

The matter has been also reported to the TRAI and DOT, Govt. of India for their records.

If you fail to do that then the matter will be given to my lawyer with a damage suit against Airtel and also the case will be forwarded to the Consumer court.

An early action in this matter will be highly appreciated.

Dear Sir,

I cancelled the International Roaming immediately after also I was told it was activated to my number i.e.on[protected]. I requested for refund of my deposit amount of Rs 5000/- to be settled soon. But I was told today(i.e.[protected] that my service request No is 34615747 and they would get back to me after[protected]. I request you to return my deposit immediately. I do not wish to settle the deposit amount for my future bills of Airtel.
I also wish to know why I have been messaged that I get reply so late. Request you kindly to reply me back and refund my deposit immediately

Thanking you,

Your's sincerely,

Shylaja.J
[protected]
(Attached my previous complaint copy dated[protected]



__________________previous complaint copy dated[protected] ______________________________________________________________________
Dear sir,

I wish to bring to your notice the delay in activation of international roaming of my mobile No. [protected] on[protected], I contacted Airtel via 121 between 2pm-3pm I was assured of activation after four hours. They did not tell about deposit. Next time i went to Rajajinagar 6th block airtel office and gave deposit and requested activation on[protected]. I provided my passport copy as i was unable to give passport copy of Mrs.Shylaja my wife who is the bearer of the sim cards. I was promised an activation within four hours. When activation did not happened i went to Airtel office today[protected]. They could not say why it was not activated and then contacted the main office.The person at the other end who spoke to me before Ms.Pinky spoke to me and told that there is a technical problem and it will take 24 hours . I was greatly disappointed as i have to leave in the evening.
I have been having a very good opinion on Airtel Services. I just wanted to draw your attention to the inconsistent and apathetic attitude of the people involved except the last person who interacted with me in the main office which has prompted me to cancel the international roaming forthwith {immediate effect}.


Thanking you,

Your's sincerely

Shylaja.J
[protected]