Airtel Complaints & Reviews

i am Dr Ashok kumar, my phone number is [protected] , i am an airtel customer since 2004, using a prepaid card.
complaint: sudden deduction of rs 282 from my balance,
sir i have called the customer care people and registered a complaint regarding sudden deduction of amount (rs 282 ) from my balance and i have neither used mobile office nor opted for any new service.. complaint no [protected].. i was told the exact cause for the above issue is not known and was promised rectification within 48 hours..
2 have passed and no feedback either from the the technical people or the customer care people came.. and once again called back to cus care ..
this time a gentleman named rudhramorthi(tech head on duty on 8.12.2010) spoke and is tellin u have used mobile office for 2 hours and that has caused the amount deduction.. which IS TRUELY UNFAIR . the reply was not at all satisfactory and irritating.. no one there knows wat exactly wat is going around ..

the responce to my complint was handled poorly.. which reflects the bad quality of the people woking there and the MANAGING DIRECTOR 'S poor administration..


i am FEELIN BAD AND SHAMEFUL in using this airtel network because of few unprofessional people sitting there..

kindly take this as an issue and see to tat necessary actions are taken.

On 6 Dec, received a call from customer care regarding activation of caller tune. Replied as not required. Then said another msg will follow then reply in negative for that, caller tune will not be activated.

Next day 7 Dec received a Msg at 1545 h that caller tune has been activated and Rs 30 has been deducted for service.

Since then called customer care three times on 7 Dec and every time same reply "system under updation" cannot process request, contact after one hour . Mean while the call is being charged.

On 08 Dec same thing happened, two times replied same (system updation in progress". After a request to talk with supervisor , Mr Tarun Karmakar came online. When explained the problem he siad it cannot be so, as we will not activate unless a request is placed from customer.
When told It happened that caller tune was activated from your end, he refused that and stated that it happened as customer (I) requested. Moreover, facility can be deactivated but money will not be refunded. .I[censored] want u can complaint.
Finally the facility was deactivated around 2315 h but the Rs 30 charged was not refunded.
Now I have to paid Rs 30 was deducted for activation, every time calling charges amounting to Rs 5-7 deducted. Is it fair,

Request reply

Dear Sir

My name is Mr,Mukesh jejeeam desani and My Fos Mobile Numer is[protected] And My rural distibutorship( M.J.Communication ) at Kherol ( Ta:Talod Di:Sabar kantha ) since last 4 months,

I am having this distibutorship Under Umiya Teleservices ( super distibutor of Talod & Prantij ) Mr. Ketul patel As per company rules i have done agreement with Airtel bharti Ltd. for my Rural distibutorship

On 5th December 2010, My FOS Number service is discontinue by Airtel without any intimation. then after i have talk with Airtel Zonal manager ( sabar kantha ) Mr.Mukesh Chauhan But i am not getting a proper Response from any authorised person by Bharti now i want to reactive my service Like balance transfer and incoming outgoing also my area all lapu ( e-recharge) number,

ALso I want to clarify some question answer from airtel ?

1 > Why my services has terminated by Airtel ?

2 > Why airtel not given me any Intimation for discontinue My services ?

3 > Who is the Responsible person behind that all ?

4 > How much time i have to wait for my deposite refund

5 > I Want a proper resolution and written notice by airtel

6 > I want action againts person who is responsible for that all

7 > I want back My rural distibutorship if its not possible then clear my all finacial payment


Please help me as soon as possible i am waiting for your judgement


My complate Address:
Mr.Mukesh Jejeram Desani
Kachchhi samaj wadi,
Near Railway Crossing,
At & Ta : Talod
Dist : Sabar kantha
Pin : 383215
Mo : [protected]

I was using the Airtel Data card. The monthly rental was 599/- plus ST and CESS. The service was good for the 1st year but from 2nd year onward they were started charging extra amount saying late payment and so on. Initially, they have reversed the wrong charges, but after some time instead of committing by Airtel Executive the charges were not reversed. I did many call to customer executives and everytime they said next month amount will be reversed. But when the bill come it was keep on adding. I send the mail, to 123airtel and nodal officer Mumbai look into the issue and revert me with the solution. But they were not reverted to me. Even I have informed the customer executive to disconnect the line, if they will not provide me correct bill and reversed the charges. The line was disconnected but the bill keep on generating every month.
Now the bills which are showing as pending of Rs.2386/- (approx.) is invalid as I had never used the services, then it not my obligation to pay the amount which are showing pending with them. I am ready to pay the actual amount which comes to nearly 900/- for 45 day as after that the services was closed.

Kindly have a look into the issue and advice me what can I do to resolve the issue. I am keen to close it down. But at the same time, I am not ready to pay the charges which I had never used.

Best Regards,

Ajay

I am from Tamtalao, Vasai (W) Area. I have taken a New Connection of Airtel 3G Data Card 5 Days before. I am getting very Low Internet Speed. Because of Low Internet Speed it takes 4-5 Minutes to open any Website.
So my request to you is please take up the issue & solve my Internet Speed Problem as soon as possible.

I am Ashok Kumar Somani. my mobile number is [protected]. On Nov 16, 2010 Masti pack was activated on my no. without my permision and a certain amount started deducting from my account. The service was automatically decatived on 7.12.2010.

How a company like airtel could be so irresponsible that in order to increase its revenues it uses all the wrong practices.

It is fine in short run but in long run it will lose its loyal customer.

If any one in airtel is listening...Could you please explain me reason for the same???

Dear Sir / Mam,

My self Vishalakshi.S. I was using the broadband connection. The number is [protected].

The last amount which i paid to airtel was 2 thousand and change. When this amount was outstanding, one person had called from airtel, and they asked for the outstanding amount. Then i explained the problem. "I did not pay because i wanted to disconnect the connection as the signal was very low at our place and i was not getting connection. I informed them to disconnect the same. “
Then they said they will send their representative to my place to collect the cheque. So I paid the full amount and I told that person also that I am not using this connection any more.
After two months I have not received any calls or bills from airtel, so I thought the connection was disconnected. Now from last two months I am getting calls from customer care to pay the amount of 3 thousand and change. Now they are telling that I have to give a cancellation letter.
Why they have not told me when they called me for the outstanding amount? Why the person not told me who came to collect the cheque?
When I have not used the connection from last four months why should I pay this amount?
Why I have not received any calls from airtel for the first one to two months when I have not used? Why now they are telling that amount is due?
Airtel can check in their network that whether I have really used this connection or not? Why don’t they check and tell the same? The amount is due to the monthly rental which they charges every month.
If they do like this how a normal person can go for airtel connection? When a person not used the connection, why he has to pay the amount unnecessarily?
If I pay this amount now, After coming to know that I have not used the connection will they refund my amount?
Last two weeks back one more person came to our home to collect the amount, and then also I told the same issues. Why he has not told anything?
Is this is the way how airtel treats their customers. If I use this connection and if I have not paid, then I accept myself that after using the connection I have not paid the amount........

Regards,

Vishala.
s.[protected]@gmail.com.

I have activated Airtel GPRS (98 Rs 2GB Plan) on 4th Dec 2010 but I am not able to browse internet.
After connecting it showing working without error

So many time I called to Airtel customer care but it didn t respond well.

Please do the needful urgently.

http://www.complaintsboard.com/complaints/airtel-gprs-c398315.html

I am an Airtel Customer.

My number is [protected].

My complain is against the Airtel which sends Adult sms written below.

How can Airtel send such vulgar sms which I am writing again for your knowledge

"
Hottest babes bikini room! Mens are not allowed.Click

http://202.87.41.147/hungamawap/airtel/88804/promo.php3

"
There are some other sms also like this.

This is second sms like this;sent to me on 2nd December 2010

"
RED BIKINI BABES!! jINHE DEKH KAR DIL DHAK DHAK KARE. CLICK

ADDRESS:

HTTP://202.87.41.147/HUNGAMAWAP/AIRTEL/77120/PROMO.PHP3

"
These are only two sms which i have written.

Airtel can not send such vulgar & Adult sms to me as per the laws of India.

So send me apology letter for this in writing to my home & also mention in that letter in future you will not send such sms along with the sorry for already sent sms.

Work immediately to this & send sorry letter as soon as possible

Mobile no: [protected]. I have recharged my account with Rs. 49 (SMS Pack) with transaction ID: [protected] at 14:09 hours on 8th December 2010 but I was not given the benefit. This has happened previously several times and it keeps happening inpite of their state of art technology (Big Joke). When I call up the call centre, an agent my name Raju picks up and without any action transfers the call to his superior blindly. I was placed on hold for more than 30 minutes ( and I was getting charged for the call) without any resolution and transfer. Finally I had to hang up in frustration. THIS IS THE PATHETIC CUSTOMER SERVICE I HAVE RECEIVED FROM AIRTEL ON NUMBER ON OCCASSIONS. REQUEST REFERENCE: CBNRA[protected]

Sir,
I have been using airtel prepaid number since January 2010 my number is [protected]. I have been facing problem in outgoing calls whenever i call it never get connects. I have lodged my complaint at 121 customer care number because airtel's complaint helpline number 198 is absolutely useless whenever i called no executive came to receive the call,then i called at chargeable number 121 but they were just unable to resolve my problem.
I request u to rectify my outgoing calls problem as soon as possible and take strict actions against airtel prepaid services.
Thanks & Regards
Priya Malviya
Jhansi (U.P.)

I HAVE BEEN RECEIVING CALLS AND SMES FROM AIRTEK DTH FOR THE PAST 5 MONTHS. I HAVE SPOKEN TO MORE THAN 10 CUSTOMER CARE EXECUTIVES. I EVEN REQUESTED A LOT OF PEOPLE IN AIRTEL OUTLETS TO STOP THE CALLS AND SMSES. I TOLD THEM THAT I AM NOT A SUBSCRIBER OF AIRTEL DTH BUT THE CALLS AND SMSES HAVE NOT STOPPED. EVEN AS I TYPE THIS COMPLAINT, I AM GETTING A CALL FOR THE SAME ISSUE.
THE CALLS AND SMSES HAVE CAUSED A LOT OF MENTAL HARASSMENT TO ME. I GET CALLS AND SMSES AT ODD HOURS. I GET CALLS FROM DIFFERENT NUMBERS SO IT IS DIFFICULT TO IDENTIFY. I AM ON ROAMING. A LOT OF MY MONEY HAS BEEN WASTED ANSWERING SUCH CALLS FROM AIRTEL.
I WANT TO TAKE SOME LEGAL ACTION IF POSSIBLE.

Change in name and address
I need to change my Airtel postpaid addresses from My name and addresses to my wife's name and address.
Num:[protected],[protected]

Present address:
Name : Vikas Gupta HCL COMNET LTD
ADDRESS:-D1A/S-1 BHARAT APPARTMENTS,CHANDER NAGAR ,GHAZIABAD.

To be Changed to address and name:
Name: Divya Gupta (BEL)
Address:D1A/S-1 BHARAT APPARTMENTS,CHANDER NAGAR ,GHAZIABAD.

I believe that Airtel has lost interest in their DTH business segment, and don't care about user's problems.
They're terribly slow in adding new channels. TATA and Big have already added channels like FX, FX Crime, BBC Entertainment, Discovery Turbo, Discovery Science etc and their viewers are enjoying it for months.
My only problem is that I have two airtel dth connection, and would have to shell out some Rs. 2000 extra for new connection which I am trying to avoid. But I think I'll have to do it, given the apathy of Airtel towards its consumers.

FYI: I already mailed Airtel many times about the issue and always got the same textbook answer that "we're in the process of adding new channels". This answer sucks... give us some dates/deadlines.

Rahul Gupta
[protected]

DEAR SIR,

I WANT A REPLY FROM YOUR SIDE THAT I AM USING MY AIRTEL NO. [protected] FOR LAST 3 YEARS AND NOT DISSATISFIED WITH THE SERVICE BUT NOW I AM FACING TOO MUCH PROBLEM AS LACK OF COMMUNICATION FROM THE SERVICE PROVIDER ABOUT MY CALL RATES WHICH I WANT TO GET REDUCED TO 1PAISE PER SECOND AFTER HAVING A RECHARGE OF RS.23/- TARIFF ON MY HANDSET DATED 03/12/2010 AT 2.10 PM ( RECIEVED THE MESSAGE THAT RECHARGE NOT SUCCESSFUL ON YOUR MOBILE.)

THEREFORE YOU ARE REQUESTED TO KINDLY DETECT AND SOLVE THE PROBLEM OF MINE AT THE EARLIEST.

THANKING YOU,
YOURS FAITHFULLY,

ANUJ GOGIA
M.NO.[protected]

I wish to express my acute dissatisfaction with the Airtel services. They have arbitrarily and without my consent discontinued posting me printed-out bills for my phone number.

I have repeatedly (both through phone calls to customer care representatives and via sms) clarified clearly and repeatedly that I need the hard copy of the bill. Despite phoning up the Airtel complaint number and repeatedly informing them about non-receipt of the fixed-line Bill, and the fact that I would not like to avail of the ebill option, I have still not received my bill.
The last phone call I made was on 2nd December, and I was assured (Service Request Number[protected] that I would definitely receive my bill before 2.30 on 7 December 2010.

I still have not and I can only construe this as deliberate on the part of Airtel. I have also explained that I need the bill for my records and I do not have an access to a printer, and therefore I would not like to avail of the ebill option.

Further, I wish to point out that though they claim that complaint numbers are toll-free, when I called up through my Airtel mobile to complain about my landline - which was completely dead - money was deducted from my mobile phone for making that call. When I called again to complain about this, I was told that the toll-free number only works from a landline. It is unethical to proclaim that your toll-line is free, and then be selective about landline or mobile numbers, especially when it is an Airtel number. A customer only calls a 'toll-free' number in an emergency, and if the landline number is not working there is no option but to call from a mobile number.

Anisha Shekhar Mukherji

I had bought a new Nokia C3 alongwith airtel free gprs usage for 6 months, with that i was given a airtel sim,though i am using a vodafone number,i switched on to airtel to utilize the free intenet offer,in the begiing when i was buying my nokia handset,i was told that it will get activated as soon as i insert the airtel sim,but now it has been 3 days and still i havent got any 2 gb usage,over that i am being charged when i try to connect to the internet,i tried to contact the airtel customer care,there i was put on hold by the customer executive in the name of transferring my call to senior executive for more than 10 minutes,in the end i had to end the call myself.

I would like to get this 2 gb internet activated on my airtel sim as as possible.
else will have to take some stringent steps.

Regards

Avinash Singh
[protected] (i shall be contacted on this number)
My airtel no.([protected])which i got with my nokia c3-00

i have taken up advance 6 payment plan which states that if you pay 5months rent in advance, you will get 1 month rent as free. My plan was 799 unlimited and paid Rs. 3995 and i got service effective from 25-Dec-2009 to 25-Jun-2010. After june, my plan was auto-renewed and i have been charged Rs. 3995 for next month. I told him that i am not interested in this plan and i am willing to normal payment mode of Rs. 799 per month. They have not reverted back. Atlast, i was pushed to disconnect the service on 23-Sep-2010 and line got disconnected. Now the problem is they have charges Rs. 3995+taxes+fine for 6 months advance payment and three month charges also (jul-sep). But already they have charged me for above period plus Rs. 2,016.56 for those three months. Totally it came with Rs. 6677 and they have raised a case in Delhi high court for claim of Rs.56000 and magistrate called and threatened me to pay bill and i paid in vain. Why did they have charged that 2016 amount as already i have been covered under 6 months rental plan. Also, as its 6 months rental plan, i have used only 3 months and i have 3 more months remaining. I need justice. please help me. I lost my hard earned money and i need it back badly!

Dear Sir/ Madam,

I had ordered Airtel HD DTH on 22nd Nov. by making a payment of Rs.2,955/- through IVR using my ICICI Credit card. , Transaction ID: 11977623.

Later I requested for cancellation due to my financial reasons, and requesting refund for the same.

So far 4 - 5 times I spoke to customer service people, but not proper update given to me.
The customer service is asking for all the details everytime I call them, and almost all the times they are disconnecting the call after holding long time.

One person raised a complaint for refund and gave me the complaint id as[protected].
But later when I checked, it was not complaint id, but order id.

I would like to have the money refunded, please help me.

Thanks in advance. Appreciate your help.

Regards,
Dhamodaran
[protected]@yahoo.com

i dr.abhay jain,safdarjung hospital delhi ,1- i take net connection no . [protected], dsl no.34440848
i inform to disconnect net around 9 aug.2010 (ticket no. 1169393 or 116G393)
call attender say your net disconnect with in 7 days and no any application required for disconnet your net , after this no any person send by company , and net not disconnect by company, and this net not use by me .
2- mr. rajkumar issue net (52428) mob.[protected]
this person given wrong information about 500 rs. of wifi is refundable