Airtel Complaints & Reviews

I paid Rs.1590/- with my credit card and purchased an Airtel Digitaltv on 3rd November,'10. The transaction was made over telephone to the customer care of airtel digitaltv. I was told it would be delivered within 72 hrs. since then more than two weeks have passed no one ever came or call. I made nearly 50 phone calls to their customer care asking for installation. each time I was told it would be installed in 24 hrs. But nothing happened. I cannot believe a name as big as Airtel can cheat in such a petty manner!


Is there any way I can get my money back?

Kalyan Chatterjee

My mobile number is [protected]. I have been using 0.facebook.com, which is a free facebook website service. On FAcebook it is mentioned that the service is free. When i caled 12118, GPRS helpline, they also accepted that the service was free. But today, on 11th november i was charged Rs. 15 was browsing some 1.2 MB data using GPRS. I dont know why!. after 10 minutes, i get another message saying Rs. 14.10 has been deducted for using GPRS service and browsing 910 kb data. I again called the customer care . that person did not know what to do and neither did he sounded like he wanted to help. he put me on hold and later hung up without saying anything. ( Customer care managers. please see to this problem. it has happened to me before. and i am sure it happens to other people. the executives just hangs up while we are on hold. we are not some outcasts. we pay you. so you better listen to us!)

After that call , another message came, saying i have been charged Rs 0.60 . And after that another message saying that i have been charged Rs. 1.20 for using GPRS. ! I was so surprised at this. I again called the customer care .. This time again, the executive hung up.
My balance has been absurdly charged upwards Rs. 40 for browsing the free content! I cant even give the exact number because they tend to come after every other minute so its hard to keep track.
This is not the first time it happened, earlier, i used to use the yahoo messenger servic eon airtel live. it would cost like Rs. 10 for 10 days or something. and airtel used to me charge me that amount twice a week . I talked back then too. Help me out.

my request reference number is CBDAL[protected]

I got a service message from airtel stating the availability of an Rs.44 ISD recharge. (ISD calls 1re/min)
Recently I made an EC recharge for activating an ISD booster in my prepaid SIM . The recharge costed Rs.44. (ISD calls for 1 rupee per min)

In 2 minutes I got a confirmation SMS that the Recharge has been done successfully.
but when i made an ISD call, it costed Rs.9.80 per minute.
I immediately called the customer service., they say that the recharge has not been updated yet. They even told me to visit the EC recharge retailer and get clrified from him. I even went there and asked him to call the "service for retailers". he did that, and they have told him that it'll get activated in ten minutes. (then why the hell did i get a confirmation SMS in not more than 2 mins)

again, I made the ISD call the morning after.
BUT WTF, still it has not been activated.
I've been calling the customer care for 3 hours till now. STill thery're not even attending the call ..

I want someone to heed to this problem immediately.
Thanks in aadvance

Hi,

I have taken a new Airtel Dth connection in the month of October 2010. I had taken the 1590 Rs plan in which i was promised to get 4 months free subscription + 250 Rs Cashback to my account.

Since last two days i am receiving messages on my mobile that my Airtel Dth account balance is zero and will be discontinued soon. Today i got couple of automated calls also regarding the same, Even after providing the proof of payment (Credit Card Statement) and raising the complaint with them.

After calling customer care and speaking with Anurag & Mragendra, I came to know that my account was actually started with Rs999 only and current account balance is Zero (which is a big mistake from Airtel Team), However actually i had paid Rs 1590 for Economy Pack Plan.

I requested them many times by calling the customer care, but all in Vein.This is the worst customer care i have seen in India.
I had paid the Amount (1590) via IVR System using my HDFC Credit card..

Again spoke with their floor supervisor Dharmendra Kale, & he assured me that rest of the Subscription and cashback to be credited into my account within next 24 hours, which did not happen actually even after 48 hours.


Below are the my details i sent to Airtel: -

Name: - Vipin

Customer ID: - [protected]

Transaction ID: - [protected]for Rs 1590)

Plan: - 1590 Economy Pack (Rs 250 + 4 Months Free Subscription)

Mode of Payment: - IVR using HDFC Credit card

Date of Payment: - 17 Oct 2010

Date of Activation: - 21 Oct 2010

Email ID : vkc.[protected]@gmail.com


Can i expect any help by posting this to Indian Consumer Complaint Forum?

I have been using Airtel prepaid mobile connectivity for the past many months. In September 2010, the outgoing and incoming calls services were barred and I was asked to resubmit identity and address proof and I submitted the application along with photograph and copy of the driving license in October, at Airtel Customer service outlet at Jayanagar . Despite that, the connectivity was NOT restored.

On enquiry at the Airtel outlet I was asked to resubmit the documents as I could not produced the details of the acknowledgement issued by them for having submitted the document earlier.

I submitted the documents again on 12th November 2010 at the Airtel Customer care out let at Kammanahalli (Touch N Talk Com) and I was told that the connectivity would be restored in 3 working days.

However, the connectivity has not been restored and on enquiry on 19th November 2010, I was told that I SHOULD RESUBMIT MY DOCUMENTS. When I showed the receipt issued as acknowledgement for having submitted the documents, they checked up with the customer service back office and I was then told that the verification is still not completed and I should wait for another 3 DAYS.

During my wait for more than 30 minutes at the AIRTEL Customer care outlet at Kammanahalli, I found many customers coming with similar complaints as mine, of non restoration of connectivity despite having submitted the required documents.

For some reason Airtel seem to be harassing the Pre-paid customers by deliberately not taking note of the documents submitted to them and disconnecting the mobile services.

The time and effort of the common public cannot be wasted for the inefficiency in processing the documents by Airtel.

ye bahut faltu company hai. aur koi company ek baar leta hai-voter i card,photo. lekin sirf ye company baar baar leta hai... phirvi line kaat deta hai... saayad is document se company ko gadda karke soona hai.

I had applied airtelconnection 1month back. The sales person took a cheaque for Rs 500/- and the necessary document. He requested for another document from my premises owners association president.I made that also ready And called them several times ,no one from Airtel turnedup to collect the same.GETTING FRUSTRATED.

Each time different offcer will handle and no one will take the responsibility.Please read the response they provided.

On Tue, Nov 16, 2010 at 10:32 AM, <[protected]@airtel.in>wrote:
Dear Customer,

Thank you for writing to Airtel Telemedia Services.
With reference to your e-mail dated 15/11/2010, you have expressed your concern
regarding delay in new connection for your application number HY 286959.

We would like to inform that your concern has been registered with us with the
reference number 39843188 and the same will be addressed today by 6:30 PM.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.

Please do write in for any further assistance.

Warm Regards,
Naveen Kumar
Customer Care Executive
Bharti Airtel Limited.
Subject: Re: NEW CONNECTION [|BAL|Qrc2049842|]

Hi,
I have not recieved the cheque(Axis Bank Rs500/-) which I have provided for
below mentioned new connection.
As sales person insisted, I have collected the necessary document from the
Aliens association president. Pls send out the representative on thursday and
collect the necessary doc and provide me the broad band connection ASAP.
Sales Officer -Kalyan Chakravarthy.



On Mon, Oct 25, 2010 at 3:02 PM, <[protected]@airtel.in>wrote:

Dear Customer,

Thank you for writing to Airtel Telemedia Services.

We deeply regret for the inconvenience caused.

With reference to your e-mail dated 25/10/2010, you have expressed your concern
regarding delay in new connection.

We would like to inform that your concern has been registered with us with the
reference number 39133566 and the same will be addressed by 26-OCT-2010 02:00
PM.

Please do write in for any further assistance.

Warm Regards,
Deepak
Customer Care Executive
Bharti Airtel Limited.

On Thu, Oct 21, 2010 at 9:18 AM, <[protected]@airtel.in>wrote:
Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 20/10/2010, you have expressed your concern
regarding new airtel connection.

As per the request number 38916134 we would like to inform that please provide
us you contact number so that we can have your concern resolved at the
earliest.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.

For any further assistance please mail us at [protected]@airtel.in

Warm Regards,
Yeruva Suresh Reddy
Customer Care Executive
Bharti Airtel Limited

Complaint is for Airtel postpaid connection:[protected] and account:A/c. No.[protected] and billing discrepancy for the month of May,June,2010.
I was imposed a hefty postpaid bill of Rs 2038.84/-.
I filed complaint against this discrepancy number of times but did not received proper explanation nor any assurance from airtel. I paid bills for subsequent months , despite of that my outgoing services were blocked.
Even when issue was not resolved the incoming services were also blocked in month of Aug.I have to suffer a huge loss as my Airtel number was blocked unnecessary. Many of Recruiters could not contact me as the service was blocked. Along with this I was getting continuous calls from recovery department and other airtel teams for payment.Now as this issue was for the month of May the impact was carried till month of August. I wrote to airtel customer care,Nodal officer , Appellate officer but never received solution on this.
I have all those communication with me.
I had really suffered a lot using Airtel service. Today also I get mail for payment.

Inspite of giving address proof and other documents, whenever I contact customer care thay inform me that my given details are not correct. Kindly inform [protected] no.is on whose name and address. i had taken new connection on arrival and have being using it for past one year.

Dear Sanjay Bhatia,

Thank you for writing to Airtel.

With reference to your e-mail dated 13/11/20210, you have expressed concern regarding non-receipt of recharge benefit for your Airtel mobile number [protected].

We completely understand your concern and sincerely apologize for any difficulty caused to you.

We would like to inform you that as per our records, you already have received the recharge benefit of RC 42.

However, we would like to inform you that your concern regarding error in call charges has been registered from our end with the Service Request number [protected].

We will revert to you on or before 17/11/2010, 18:00.

We request your co-operation until such time.

For further assistance, mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.


Yours Sincerely,

Hyndavi Y
Customer Care
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 13/11/2010 13:58:21
Subject: Re: FURTHER LOOTING BY AIRTEL [|BAL|[protected]|[protected]|]

Dear Sir,

Are you joking. From earlier phone conversations & earlier mails is it not
clear to Airtel poeple when I have recharged. What was the matter. Have you not
gone through the earlier mails.
Anyway I will again WAKE YOU PEOPLE UP.
Please don't go to sleep again.

Date & Time of recharge : 08.10.2010 around 11.00 am
Place of Recharge : Airtel showroom in Nasik near Divya Adlabs.
Validity of Recharge : for Rs. 42 recharge ( for modification local & STD
Charges from Rs. 1.00 & Rs. 1.50 to Rs.0.50 & Rs. 0.60 respectively ) was told
as 2 years.
Along with this I had recharged for Rs. 295 with a talktime of Rs. 295.
Another Recharge of Rs. 100 for which a talk time of Rs. 88 was given.

Before replying back first do your homework properly. Don't just reply without
going trrough the records.

Airtel has APOLOGISED through the previous mails 3 times & you can read in this
mail itself. This is all because of some lousy & filthy people at work with
Airtel.

Sanjay Bhatia.


--- On Sat, 13/11/10, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: FURTHER LOOTING BY AIRTEL [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Saturday, 13 November, 2010, 12:36 PM

Dear Sanjay Bhatia,

Thank you for writing to Airtel.

With reference to your E-mail dated 13/11/2010 , you have expressed concern
about didn't get benefit of recharge for your Airtel mobile numbers
[protected].


We realize that this situation must have inconvenienced you. However, we assure
you a prompt action to solve the concern.


We would like to inform you that, kindly forward us the following details.

Recharge amount.
Recharge date.
Transaction id.
validity for the recharge
Date and time of recharge

We would like to inform you that,We will take the complaint from here solve the
problem as soon as possible.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.


Yours Sincerely,

Kaduvakuzhyil James Ajith
Customer Care
Bharti Airtel Limited

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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=E0236592EB2D
6F95FB 1 0 0 A B7092F[protected]A[protected]CF217789C&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 13/11/2010 12:04:40
Subject: Re:Further Looting by Airtel

Dear Sir,

Since last few days Airtel on its own has started deducting my balance on
prepaid mobile as per the old rates inspite of revised plan given to me by
airtel executive in Airtel showroom in Nasik. My local calls are being charged
@ Rs.1 per call & std @ Rs.1.50. After so many complaints over phone & mails
the negligent sleepy heads of AIRTEL do not bother of what service they are
offering to the customers.
Money is not going from your pockets. Time & again you are not waisting your
time giving complaints regarding service given because you are being paid for
this work.
After revised deductions again you started deductions as per the old rates even
though I was given a plan of Rs. 42 i.e. 50 paise for local calls & 60 paise
for std. I have spoken to airtel customer care executives n number of times but
it seems my complaints are falling on deaf ears.

Will the NEGLIGENT, IRRESPONSIBLE people of AIRTEL WAKE UP from their SLEEP.

This time I will make sure I recover my money from Airtel according to my means
& if I become a defaulter it will be AIRTEL WHO WILL BE RESPONSIBLE.

Sanjay Bhatia
[protected]


--- On Tue, 2/11/10, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: WORST SERVICE & LOOTING BY AIRTEL [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Tuesday, 2 November, 2010, 1:24 PM

Dear Sanjay Bhatia,

We understand from your previous e-mails regarding non receipt of recharge
benefit for your Airtel mobile number [protected].

We sincerely apologize the inconvenience caused to you in this regard.

As per the telephonic conversation, we would like to inform you that the amount
of Rs.30/- will be credited to your account within 4 hours as on 02/11/2010.

We request you to check the balance by dialing *121# (Toll free).

Further, we request you to dial 12131(Toll Free) to know the Best Scheme,
Reduced rate Calling Pack,

Talk Time recharge, SMS pack, STD pack, Validity recharge available for you
current plan.

For further assistance, mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.

Yours Sincerely,

NAGARAJ K
Customer Care
Bharti Airtel Limited

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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=86868089F214

749CE52965ACD6364745B8DB3D494D4C[protected]C4E4EB1&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 02/11/2010 10:01:11
Subject: Fw: Re: WORST SERVICE & LOOTING BY AIRTEL
[|BAL|[protected]|[protected]|]

Dear Manoj,

Does Airtel really respond to customers complaints within 24 hours or is it
merely an eye wash.
Is Airtel interested in giving me my refund back or Can I move ahead with my
own plans to recover my money from Airtel.

Does Airtel have the courtesy to answer the customer's complaint or is it a
looting hub.

Do revert.

Awaiting your reply.

Sanjay Bhatia

--- On Sun, 31/10/10, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: WORST SERVICE & LOOTING BY AIRTEL [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Sunday, 31 October, 2010, 12:55 PM

Dear Sanjay Bhatia,

Thank you for writing to Airtel.

With reference to your e-mail dated 31/10/2010, you have expressed concern
towards non receipt of recharge benefit for your Airtel mobile number
[protected].

We completely understand your concern and sincerely apologize for any
difficulty caused to you.

We sincerely apologize for sending the incorrect information provided from our
customer care executive and we assure you that the same will not recure in
future.

At Airtel, we value our customers and regret their concerns. However, we assure
you that, we shall take all necessary actions to ensure that the same is not
repeated.

We would like to inform you that on recharge of RC 42 you will avail the Turbo
plan on your number to reduce roaming charges.

Please check the details given below for your reference:

RC 42/-

Call Charges : Local and STD Airtel to Airtel mobiles 50 paise /minute
Local and STD Airtel to Other mobiles 60 paise
/minute
Messages Local Re.1
National Rs.1.5.

On Roaming : All Incoming calls at 60 paise minute
Outgoing calls to Local and STD Airtel mobiles 60
paise /minute.
Outgoing calls to others 80 paise /minute.


1 year validity

We request you to dial 12131 (Toll free) to know best offers and latest booster
pack applicable for your number.

For further assistance, mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.


Yours Sincerely,

Manoj Parthasarathi
Customer Care
Bharti Airtel Limited

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on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

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A4E72A52BDC63352BBD92D50B1DD276AA3E32766A1E3256EAFD5&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 31/10/2010 09:53:47
Subject: Worst service & looting by airtel

Dear Sir,

I have submitted the required documents and received the sim card from Triplican Airtel office, once activated and used for 2 weeks, i lost the mobile & barred the sim card by calling to customer care. Then waited for 2 weeks to get the duplicate sim, but due to non availability of stock i was asked to go to Parrys Airtel office. I submitted the document again and got the duplicate sim by paying Rs. 25. They informed me saying it will be activated with in 24 hours, but they did not do it, when called it was informed to me it will take 1 week, but did not activated at all. After 2 weeks again they asked me to submit the documents for activation of sim. After submision of documents , with in 24 hours only incoming calls facility could be availed, but not able to make outgoing calls. The recored messaging is saying your line has been temporarly suspended for non submission of the documents. When i call one person speaks only in tamil which i could not understand since i am from out side of tamilnadu state , i asked her to transfer the call to other executive she transfers unwillingly which disconnects after few seconds after repeadtly calling for 5 to 6 times. When i called their manager he never picks up the call. ( Manager cell no is [protected]). It is a real pain to get the Airtel connection in Chennai unlike other places, They are not professional at all, they need to speak in english like in Karnataka state to cater to outsiders too.Some of the staff is not at all cooperative. Could you kindly help me in getting the connection as soon as possible. Thanks & warm regards, Don Stuart ( Mangalore cell no. + 91 [protected]& mai id: [protected]@hotmail.com)

Dear sir,
i am jaswinder kaur sangha # 768, Sector-8b, Chandigarh.my mobile no is [protected] using this number for last 10 years.my mobile no is not working write know.please do the needfull.and mail me. [protected]@yahoo.co.in or call [protected].

God & his saints help you if your Airtel dth conks out - or, as in my case, u move ur installation. My customer no is [protected]. My service request nos: 4435335 "Video Problem"; 4468043 "Installation Related"; 4490016 "Video Problem"; 4502848 "Engineer Related" have been hanging in midair for the last one week. When I called the mobile no mentioned in the SMS, the pelnipotentiary at the other end asks me to call up another pleni... who tells me to call another etc., thereby enlisting me as a virtual backend worker for the great Airtel Globocorp. Consumer complaint graciously notes down grievance & gives deadline by which complaint will be attended to. But when the deadline passes (and nothing happens), the grievance is "closed successfully". In fact I have been forbearing as there is an existing digital cable service available to me with channels that Airtel doesn't have - like Diva, News9 (B'lore), Daystar etc.

Respected Sir/Madam,

My name is Tejal Patil, i was using wireless Internet services of Airtel with mobile number [protected]. I used to connect it to my laptop with their data card.
The data-card was priced Rs. 3000. On top of it, they made me pay extra Rs. 500 in the name of Deposit and FALSELY promised that it'd be fully adjusted against my first 5 monthly bills (Rs. 100 per month).
I'll list my complaints and grievances here on:
1) They didn't make any adjustments in the monthly bills as promised. And the deposit is not yet returned.
2) Upon complaint of pt.1 to the Airtel authorities they simply denied that and stated that there wasn't any such scheme.
3) Now, when I asked them to discontinue the services, they sent me a Legal Notice under Sections 403, 405, 406 and 420 for unpaid bills which I'm ready to pay after deducting the deposit amount.

Deactivate job alerts. 5432105
Deactivate job alerts. 5432105

Plz deactivate job alerts. 5432105

This service has been automatically activated & renewed by bharati airtel without my confirmation or without anything done by me.Also they have deducted 10 rs from my balance.

I want to deactivate this service right now & my mobile no. is [protected]

Really fed up with this kind of VAS sevices by Airtel

thanx n regards
Deactivate job alerts. 5432105

Plz deactivate job alerts. 5432105

This service has been automatically activated & renewed by bharati airtel without my confirmation or without anything done by me.Also they have deducted 10 rs from my balance.

I want to deactivate this service right now & my mobile no. is [protected]

Really fed up with this kind of VAS sevices by Airtel

thanx n regards
divya

my mobil no. [protected] i have been getting massage with ID : AD - 54321 & i am getting charged last night Rs. 30/- for massage, massage has text "Thanks for downloading champainshipofcricket from Airtel. You have been charged Rs. 30 join gamesclub at http://gclub.in.
I have already raised so many complaints befored charged Rs. 30/- in custmer care to stop the service & refund charged amt. Complint no. is follwing
CBDOV[protected]- 10/11/10
CBDOV[protected]-10/11/10
CBDAL[protected]-18/11/10
CBDAL[protected]-18/11/10

I had purchased samsumg LCD tv, alonwith came the AIrtel connection vopucher, call centre executives made me pay towards installation though It was free, after a lot of confusion from their side and no proper service, I cancelled my connection request. I was assured that payment will be refunded withih a week. Now more than 3 weeks over, Payment not yet received.

Airtel customer ID number [protected]

Ms Monika RAngi from west hub had alled up and informed the complaint number as 4433379and assued of refund. Nothing happened then.

I want money back with interest and compensation .
Have been following continuously with thier west hub.
Can give details of all calls received from them, email replies received from them.

I Tuhin Kumar Dutta purchased a SIM:[protected] MSISDN no. [protected] IMSI: [protected] from a authorized shop at Budge Budge Station on 26th of October and after all the verification of my documents which i submitted the connection was started i installed a Tarrif of 98 INR for Internet browsing and 120 INR for talk time on the 16 of November the connection was disconnected suddenly and "SIM Registration failed" was showing on my Phone. I went to the local Airtel Office were the customer care executive handed me a new SIM neither my previous balance was refunded nor a proper explanation was given to me for my disconnection, the said my verification was failed and i had recharge the new SIM with the above mentioned Tarrif and balance again . I had submitted photocopy of my passport and electricity bill of my uncles house for address and ID verifications. This is the responsibly of the company and this shows how unhealthily they deal with the customers and the customers has to pay more for their mistakes, i have submitted the above mentioned numbers to various job sites as i was applying now the companies will call on that same number for interviews but they will get no answer and this will harm my reputation and career and for this loss the company is responsible and its work force .now who will refund me. A proper action should be taken against such type of mishaps.

Tuhin Kumar Dutta
13, Adhar Das Road Budge Budge
Kolkata- 700137
Mobile No: [protected] (new number)
E-mail: [protected]@gmail.com
Passport No. H2822935

My Mobile number is [protected]. My out going sms is barred. Called customer care couple of time but it was of no use. i have re-entered correct sms center number [protected]. but still my problem has not been resolved.

Please do something to get my sms outgoing activated.

Thanks,
Vilas Patil

I had approached to Airtel ofr one Post-paid connection. One Mr, Ajay (Mob no. : [protected]) came to me & collected the rquired documents. He also gave me one SIM card (SIM no. :[protected]) on last 12/11/2010. He also gave me one new connection no. (No. : [protected]) against that SIM. He said that the new connection will be activated within 15/11/2010. But. it is still not activated and to my surprise, he is not picking up my calls for last three days. Neither he has shown any urge to contact me & discuss the reason for this delay.

I am highly surprised & shocked by the service of such a reputated mobile service provider like "Airtel".
If the service is like that while taking a new connection, then I can't immagine what will be afterwards....