Airtel Complaints & Reviews

@airtel
hi. my name is salman...my i'm a old customer o[censored]..before i was a happy customer. my old number is[protected]
i'm using airtel landline and broadband from past 8 years.i forced many of my friends to shift to airtel ..around 7-8 friends ditch BSNL for airtel broadband..
recently i happened to shift my residence from double road to Begur road.
i placed a request 2 months prior to shifting about feasibility. with in 3 days i was confirmed by airtel customer care that airtel network is available in Begur road..
while shifting my residence i placed a request to airtel to shift landline to Begur road residence. they took the request after 10 days they said ports are full so they won't be able to give me the connection.
As we were using airtel from past 8 years my dad used this number as office number too and printed on our finished products .which we manufacture .this number is with all our customers , relatives and family friends ..
now we facing serious problem as they took cancellation request for my number else i should pay monthly rentals every month without using the service. I got an idea and placed a request for getting a new connection from airtel landline..
with in 4 working days i got landline at home..
what is this ..don't u think its so bad . they were unable to shift my connection because o[censored]navailability of ports ..but when it comes to new connection ports were available to them.. i started disliking airtel..really bad.

after getting new connection i asked airtel to at least change the number ..now i have airtel line at home i just asked them to change the new number with my 8 year old number..
airtel people told me , first that old number should get cancelled only then they would be able replace it.. they took the request on 6th of October now its 2 of December .. still they processing the request of cancellation .. because of airtel's customer care inability to solve my queries i had to face lots of problems that lead to losses.

few days back when i spoke with airtel executive on this issue.. he said that they giving my airtel number to a new customer..

after 2 days again when i called customer care..
a executive transferred my call to her higher authority..
higher authority said they already gave this number to a new customer 18 months back..he also said 24 months got over after cancellation of this number so why the hell i'm calling them now. check out how much they lie..i told him to first confirm the customer details instead of telling false details. or lying

i got angry and told him that i would cancel all other numbers too. he requested me to give the cancellation request of all my number to him right then..
from being a proud customer of airtel now i became most abused and harassed customer by airtel.

I SMT. SONALBEN BIPINKUMAR BRAHMBHATT HAS GIVEN MY OWN PREMISES ON RENT LOCATED AT P/3, SHIVGANGA APPARTMENT - 2, MALGODOWN ROAD, MEHSANA, NORTH GUJARAT, TO BHARATI AIRTEL CO. LTD., NOW RENT IS GIVEN BY INDUS TOWER, I HAVE TALK WITH MR. PATIL, MISS. SAPANA, MR. YOGESH ( RAJKOT ) MORE THAN 10 TIMES THE STAFF MEMBER OF INDUS TOWER . INDUS TOWER HAS PAID ME MY PREVIOUS RENT ON MY IN NO. 1041639, NOW THERE IS CHANGE IN THEIR RECORD DATA & NOT MATCH MY DETAIL WITH IN NO. 1041639, I HAVE GIVEN MY PREMISES TO BHARATI AIRTEL CO. LTD. SINCE MAY 2004, I HAVE NOT RECEIVED THE RENT FOR THIS RUNNING QUATER, PLESE SEND IT AS EARLY AS POSSIBLE, MY PREVIOUS RENT DRAFT. NO.IS 530212, FOR THE MONTH OF JULY 10 - TO SEPT. 10.
THANKS.
SONALBEN BIPINKUMAR BRAHMBHATT....,

My name is Savikar Gandhi. My mobille no is-[protected]. From November6 2010 to till date I have not recieved my E bill monthaly statement on my E-mail id. . My exect email id is [protected]@yahoo.com, but company wrongly updated my mail id as [protected]@yahoo.com. And company send ebill statement on this wrong mail id. For two times I updated my mail id through customer care. But mail id is not updated till date. Plz do the needful as early as possible

Dear Sir,



I am disappointed because our Airtel landline connection ph.[protected] not working from last 4 days to till date. Provided your service was unsatisfactory.Because So many complain the promises are airtel will revert back to user in 24 hours and the company always promise that the matter will be solved in 48 working hours but unfortunatly no body is there to solve the problem the last refrence number form company is 40213272. Now i shall ask you why do I pay if we not get the service To resolve the problem I request you to take the action seriously as soon as possible . I look forward to hearing from you and to a resolution of this problem. I will wait for your response. Please contact me at my mobile no [[protected] Mukesh Shivani].

Dear Sir/Mam,

This is a complaint regarding my father's mobile number (AIRTEL, [protected]). I have recharged to my father's mobile number using my account (ICICI) yesterday (30.11.10) for 70 Rs (full talktime). The amount was instantly debited from my account. The time limit they have given for the talktime to be credited is only 15 minutes but till now the talktime is not credited to the above-said number. I tried to contact customer care through the above-said AIRTEL number but they are holding the line for a longtime and noone is connected. They also charged for the call. Kindly help me to get the talktime or revert the amount to my account itself. I thought the service provider knows the account number which I used to recharge, so I didnt notify my account number for safety reasons. If necessary send me a mail i'll send my account number.

Regards
Seetha
Seetha

I am Amol Atmaram Shinde.

Address- Irrigation Colony, Natepute, Tah-Malshiras, Dist-Solapur, Maharashtra. PIN-413109.

My Mobile No.- [protected]

I am using this Airtel no from last 6 years. My prepaid plan is FRIENDS. I have a my group in that plan. Presently I am in Hubli, Karnataka for Job but I still using this No. in roaming. Before few days I call to the Airtel customer centre about roaming charges. That time they suggest me 42 Rs. recharge to minimize the roaming charges. They also said that after recharging this recharge your FRIEND plan will not be changed, It still continue. But After that when I go to the Maharashtra on 27th November 2010, I found that my FRIEND plan was changed that time I call to the Airtel customer centre, to enquiry about this But Now they said that due to that 42 Rs. recharge your plan has changed. I told them that your customer representative suggest me recharge this and he also said that your plan remain same as previous.
So please take action AIRTEL. other wise I dont have any option to change my service provider.

Hello Sir/Madam,

This is regarding the document submission messages that are sent on my mobile atleast 5 times a day. When I visited the airtel relationship center for submission of documents, I provided the local address proof, they are asking for the permenant address proof. At the time of taking sim card i.e. 4 years back, all the documents were already submitted. Also at the time of taking sim card they require local address proof. Every time they require a different document. Are any rules defined for submission of document?

These people are simply harrasing the users and they have no mannerism to talk. Also the customer care number (121 and [protected]) does not work when I select the option to talk to customer care executive.

Kindly look into the matter and atleast make some compulsion for giving some sort of behavioral training to the staff or take educated staff.

Dear Sir/Madam,

I have been a customer to Airtel for the past 6 months. But every time I contact the customer service. I don't even get a proper response. Some of the representatives are even rude and not even care to answer my questions. Most of the time they don't even document our complaints and they don't even register it. Whenever I ask for a complaint number some incident number has been given which is not been followed or taken care of. And the Next time when I call again they could not find any records of my previous call, which makes me to lose the confidence in the customer care of airtel. I think this complaint reaches the right person and it will be taken care of. If not you will be losing customers.

Thanks and regards

Deepakkumar S

[protected]

Hi Rakesh Kumar,

My number [protected] & my issues regarding flase information by your Cus.Exe's and Mr.Niranjan ASM from FLASH AGENCY CHENNAI really he is not worth for Airtel. Last one month i have sent three mail regarding this issue to his mail Id niranjan.[protected]@airtel.in even he not have simple courtesy to reply my mail. And his number is [protected].

As per our yesterday phone discussion wit Mr.Manoj he told that for prepaid to postpaid convention in H22 CUG 99(HCL PLAN) is possible ,but CUG among our Colleagues is not working in Chennai circle so u contact your SPOC who is in your office from airtel for convention your number okay….

Today I called to airtel customer exe Mr.Sujan he is come under Mr. Srinivasan Supervisor from Chennai he replied CUG among our Colleagues is possible, So my point is why people you are giving false information…….

Just now I contact Mr. Rajasekar airtel SPOC for My office he is come under Mr. Niranjan ASM [protected] from FLASH Agency Chennai ,He (Rajasekar) denied my new connection proposal and said my manager (Niranjan) surely rejected your proposal…..

I don’t know why Mr.Niranjan reject my favor , you & him are airtel employee but miscommunication between both…..Pls don’t send any default mail to me give correct feedback and I want to take airtel connection from that person (Rajasekar/ Niranjan) only….I never give up This issue…

Dear sir/madam
I buy a new prepaid connection of bharti airtel and done all documentation about a month ago.suddenly on 29th nov 2010 airtel bared by outgoing calls.when i call on customer care the executive told me that your telephonic inquiry was negative and verification done on 27th nov(but i have not received any call like that)and when i ask him he cut down the phone and then airtel dose like that iam unable to call customer care again.Next day on 30th i went to bharti house (ashramroad ahmedabad)and the executive told me it will be may again restart in next 7days and for futher information you talk in customer care.when i called to customer care from their only the senior person told me that they will not start again the out going in future and that number will be closed in short period of time.when i asked why and if you want i can provide documents again as this number is given everywhere and i personally visit here.they have not listening any thing and no body able to give proper responce.I have enough Rupees in that mobile main balance and already activated the sms scheme.,(i asked them what to be done with my main balance and sms scheme activation charge they told you will not get back any amount)i am very hurt for this kind of responce from this valuable company.Iam using another two airtel numbers from number of years.i want to complaint to consumer dept.about this kind of fake infirior services and cheating with customers.my questions are
(1) why airtel has done varification after one month?
(2)I have not receive any call such like that so on which bases thay bared the services?
(3)As they are everytime calling regularly to inform about there prompotional schemes, why they are not called again ?and verified again?. if some one may not received their call(please note i have not receive any call like this but this is on conditions mentions is sentance).
(4)what should be done with the recharged balance in sim card and schemes?
please note complaint and take action accordingly.

regards,
vrushal pardeshi
airtel customer
[protected]

I am A.SIVAPRAKASAM ,i already send my details,in my office there s no responsible to me , EMP ID;45808, ORACLE ID:43792,PAN;BQKPS6382N,PF
NUM;HR/GGN/10693/018131,
i need my pf status immediatly , thank u,

I have not activated caller tune services nor asked about them, still airtel has deducted amounts three times for activation of caller tune and for downloading of it. I complaint about this to customercare member Mr. Santosh for this reason, he only stop caller tune but not returned me the money,and only assured me to give me back within 48 Hrs.but yet money has not given back to me,and again they deducted money fourth times couple of days before for caller tune activation,
I told him that i have to register complaint against it and register my complaint and give me complaint registration number but he did not give complaint number

I want to add some channel to my airtel dth connection immediately, whenever i send sms to 54325 from my bsnl mobile as per their advertisement it never delivers. Can you help me to add the pack which contains VH1 channel. I suppose the channel no. is 386. My airtel dth a/c no is [protected].


Waiting for you reply


Manuel Thomas
Airtel DTH customer
A/c no [protected]
contact - [protected]

Hi,

I had lodged a Request # 392685 for shifting my AIRTEL IPTV/Broadband Connection within Gurgaon on 23rd November 2010 and made numerous calls to Airtel after that, but every time I get the same response that "we have forwarded your call to senior department", but this request in pending till date (30/11/2010). If somebody from AIRTEL reads this please let me know the time in which my connection will be shifted and whom to contact now to get the resolution.

Thanks
Ashu

I was accidentally subscribed to some service from Airtel Live called Weight Tracker on November 25. After that I am receiving daily messages saying that Rs 5 has been charged to my account. I spoke to several customer care executives and could not get any assurance of deactivation.
The last call I made on 26 November, Service Request Number 34727722 was generated and the executive Aditya said that I would not receive this message and that nothing was being charged to my account. However, I am still receiving the messages and in fact on November 27 I received TWO such messages.
I am afraid that I will be billed and would like this assurance from Airtel immediately. I am unable to get any sense out of the executives (and I am being charged for those calls as well).
Thank you,
Leslie D'Gama, [protected]

1.Airtel has been deducting my talktime recharge everyday and providing service for which I have never subscribed to from my mobile number [protected].
2.Airtel has been discontinued the services of my mobile number [protected] even though it was under the lifetime subscription plan for which Rs.1000/- has been remitted to the company.
2.Airtel has been discontinued the services of my mobile number [protected] even though it was active.
From:
S.D.DABALI
26/2, Padmanemi
Joshi Farm, Dharwad
Karnataka

Two days earlier my sim of airtel bearing no [protected] is showing sim card registration fail.On 29/11/2010 morning 10.15 i have beeen issued a duplicate sim from Sansar Telicom Yamunanagar Franchise of Air tel Bharti still it pending for activiation.my complaint no is 34788208 and 34788334.Now after 24 hours Executive of Yamunanagar askeing me to return back our sim card and u can take sim anywhere else.
I am working with sbilife and suffer a huge problem as these are the closing dates of the month and I am not able to connect any one.Kindly do the need ful asap.

Thanks & Regards
Jagmeet Saini
Yamunanagar,haryana
Email. [protected]@rediffmail.com

Hi,

Sub:- Advance rental 699 for mobile no.([protected]) charged twicely.

I am using airtel connection from more than 2 years with same advance rental plan and advance rental for this year already paid and I didn't get any problem with it but from last 1 month it is really a very bad experience with airtel.
In Sep- 2010, I was in South Africa. My mobile and other stuffs were robbed there. So, I called from there to airtel customer care to block my number for prevent of missuse.
I came back to India on 30th OCT and after 2-3 days I went to airtel outlet in lajpat lagar and asked for duplicate SIM, they told me that it will activate in 4 hrs but it didn't activate at that time and then I received a call from airtel customer care that your no. is permanent disconnect .So, u need to submit your documents again and after 7 days it will be activated . I submit my documents and it activated in 7 days.
Now, I got my first bill with advance rental amount of 699(already paid in june or july 2010) which is ethically incorrect.If these are the conditions for an existing customer then I do not want to continue the connection and I am not ready to pay the advance rental

to whom ever it may concern.

my blackberry messenger and e-mails were deactivated from my cell. i have called Airtel BlackBerry support almost a 15 times and they do not have any answer or solution to my problem nor they are able to activate it. i have waiting since a week but my blackberry messenger is still not working. there is absolutely no support from Airtel and iam totally dissatisfied and i wish to change my connection as soon as possible just stuck because of the number.

i m getting msgs and phone calls from airtel regarding submission of documents for verification.I m using this number since 3-4 years.When i msg to 121 ARC<my pincode> to know nearest store .I get reply that this is an invalid pincode.i ve checkd my pin code and sent msgs again several times.I dont know where to submit my documents.

and Why they require my documents again after 4 years.