Airtel Complaints & Reviews

Respected Sir/Madam,

I have a Airtel Prepaid Card which was converted from a Post Paid card to Prepaid Connection. As it was told to me by the Airtel customer agents that if you are going abroad you should convert in to prepaid so that you can keep that number activated (Mobile Number [protected]) and still I am staying in London, but its been more than a month my Airtel card is not working even though I used to recharge it frequently. But I never used that number from UK as I had kept this number to just receive messages from my close ones in India. When I spoke to the customer service agents they told me that this number is permanently de-activated because of non usage. So I just want to complain against the company. I don't understand how can they permanently de-activate my number without informing me. Also when I spoke to Mr Sudharshan (Nadal Officer of Maharashtra and Goa Airtel department), he told me that this number is now permanently de- activated and will be available for new customers after few days. Therefore I asked him to book the number in my name so that I can get the same number back. But he refused to do so. In that case the company is being unjust to me just because they want to sell this number keeping in my mind their own benefits (As it is a platinum number)

Waiting for prompt reply and help from your side.

Thanking You.

Regards,

Bhairav Jain

I am an Airtel user.
My number is [protected]
Airtel company cheats its customers like me by wrong deductions & also its the most worst company in the nation which provides ADULT CONTENT free of cost without permission from customer.

& also when I complained for the same to complain number 198; my number has been blocked by the Airtel company; now i can't talk to 198.

So this is the strategy of Airtel for their cheap profit; first deduct any wrong charges & then block the number for complain 198 so customer has to call to 121 & he will be charged with 50 paisa / 3 minute.

According to India's laws it is unethical.

Also it is offense to send vulgar & Adult sms to anyone.

For reference I have saved few of them

At present I am writing one of them also which i received today

"
Hottest babes bikini room! Mens are not allowed.Click

http://202.87.41.147/hungamawap/airtel/88804/promo.php3

"

This is actually Mrs.Bharati's (owner of Airtel) fortune that I do not have sufficient time to submit this complain as JANHEET in the court.

First of all give my wrongly deducted 6.20 rupees back & release my number for 198.

To whomsoever it may concern,

I wish to bring to your notice that our Airtel broadband connection (Number:[protected] has made ours lives miserable.
Despite paying the monthly bills regularly, what we are being offered in return is pathetic bandwidth, unflattering net speed, and misery unlimited.
Of late, the internet connectivity simply dies off without any reason, and for days at end we're taken off the grid.
Adding insult to injury, Airtel technicians refuse to show up and attend to the issue, and don't answer our calls too.

We, as professionals in the corporate world, understand the significance of after-sales service and customer care... probably the folks at Airtel do not.
I demand this issue (complaint #[protected] to be escalated and taken care of immediately.
If the said problems are not rectified at the earliest, I swear that I'll be dragging these to the Consumer Court.

Regards,
Steve Nipps
(a very unsatisfied customer of Airtel's)
Business Development Consultant
Applied Research International (ARI) - Simulation
PGDM (Marketing) - IMT Ghaziabad
Ph. [protected]

i have already registered for DND sms service on 13/10/1010 with mob no . [protected]. so the customer care people told me that i will not get such message after 45 days of registration . reg number [protected]. But after 45 days ie on 27/11/2010..still i am getting the unwanted or promotional sms. The customer care executive told me that they have registered a complaint with id [protected] and have to wait till 08/12/2010 .. This is too bad ..airtel is cheating the customers..have to take necessary action



Sobin

Hello,
Res Sir,
this is my second complaint but still i am facing the same problem
I have been very harassing by the Airtel company. i am using airtel sim card in my mobile instrument and till at the moment i have facing lots of financial losses by Airtel, it cheated a lot to me.
Airtel company sent me a different kind of messages such as downloading 20 20 cricket, choper rescue, picture post etc. and debited a lots of rupees from my account balance. when i complained to the CORE center, it refund me but it is always doing that kind of things to me daily. and i am not able to complained regularly. what can i do for complete ever solution please do something because recently the airtel company has debited a 13 rupees from my account and sent me a message of downing 20 20 cricket without any downloading by me and my phone. i called to the customer care center but they didn't give me a good reply and not give me a refund. i called to the customer care center of airtel on 2/12/2010 also and tell them that if it will be again i will complained you a double charge for that but they are not replying well they are very rood. if i have no balance in my mobile there is no problem but when i recharged my balance the company is cheated me a lot by these kind of ways. please give me a justice and guarantee from the company to not any harassment in future and refund of rupees 1000

MY NUMBER [protected] HAS SUDDENLY HELLOTUNES ACTIVATED FEW DAYS BACK.

THIS IS FRAUD !!

AIRTEL HAS DONE THIS DELIBERATELY AND DEDUCTED CHARGES WITHOUT SEEKING MY PERMISSION OR KNOWLEDGE.

I AM NOW IN ROAMING IN BANGALORE, SO IS NOT ABLE TO REACH THE LOCAL AIRTEL IN MY STATE (WB)

Mobile No. [protected]

Dear Sir/ Madam,

I would like to draw your kind attention to the following:

A message from[protected] came to my mobile on 29/11/10 and the contents were furnished below:

Thank you for subscription to Airtel Blog(Bachchan). You have been charged Rs. 10 for 30 days. To unsubscribe, SMS UNSUB Pooja G to 52000.

I have not subscribed of my own. The matter was taken-up with your customer care. They had refunded the amount of Rs. 10/- and assured me that this will not happen in future.

To my utter surprise I received the same message to my mobile on 01/12/2010. when enquired to customer care, I have been told that they will deactivate subscription but money not refundable.

May I know why this is happening repeatedly while I have not opted at all? Kindly take up the issue seriously with the concerned authority to avoid unnecessary harassment to your customer.

If money didn't refund, we have to change mobile service.

Thank you,

Manjunath

State: Karnataka

my mobile number is [protected]. i am a student i am observing that, since last three months, main balance of my mobile has deducting. After deducting the balance i am getting a message that for game club activation my balance has deducted. Still now my balance is deducting for this reason. I have complained near about 10 times to Airtel customer care. But still now this problem is happening. What can i do ???????????

Dear Team,

My Post paid Mobile no: [protected]
Name : Periyasamy

Need clarification:

I asked the duplicate SIMCARD for one of your executive Mr. Panneer[protected] , who is sitting in our office branch ( CTS – Pallikaranai ) date ( 26-Nov-2010). He replied like you have to go any nearest show room with your id proof and collect your duplicate SIMCARD, then I went to ASSCENDAS (Near to Tidel Park) Showroom and collect my SIMCARD on the same day.

While taking the New connection your executives are working very Admirable. but any issue/complaints we will come to your showroom. Then What would be the purpose that executive sitting in our office. If you say New connection and Marketing purpose then I would not agree. Please I want the clear clarification because I this time consuming issue.

Please take this as a serious complaint.

Regards,
Periyasamy

I have logged an issue on 28th november Complaint number:4628129 that suddenly i am getting signal loss issue and cannot watch tv. 5 days are done and till now we did not receive any call from their technical engineer. Daily we have been calling them ,still there is no proper response from their customer care. Only answer they say is we are fwding to backend team and they would call in 15 mins, but never ever i received a call from them. We atleast donot even know what is the cause of the issue,neither received a call from them ever.

I seriously say this is very bad service and worst service I have ever experienced. I insist people donot oppt for AIRTEL ever.

Respected sir,
my airtel mobile number is [protected] and i was called from a person that you have won 10 lakh rupees from the airtel lucky coupon draw and he asked me about my central bank account number and told me to give Rs.15600 for the money transfer to ur account and also told me to keep it secret that our company will go with media to interview you so dont tell anybody also he gave his SBI account number Nabin Sharma-[protected] and i send him the amount he gave me the airtel coupon check no.[protected] and told me dont tell until we come to ur house with media. I was quite and my lord shridi ke sai baba told me that he is fraud. then i again phoned him he told me to recharge DTH that is ITZ cash card disc tv recharge coupon of amount Rs32300. but i didnot pay it he phoned me 10 times. i told him at last that i[censored] dont return my Rs.15600 then i will go to the police. He told me to go police. what is it? plz help me i am very poor. I don't have father. My mom remains sick. i am totally dependent on god Shridi ke sai baba. Plz help me. his phone no is [protected], [protected],[protected]. he sometimes tells his name as ravi sharma, Nabin sharma , akash sharma. Is it aitel fraud company? Plz help me

Dear Sir/ Madam
Its Sanjit Sutradhar a subscriber of Airtel. I am Using [protected] sim for two years, when I took this connection I submitted all required documents. Now after two year I am getting a service message that again I have to submit the documents. I write to Nodal Officer of Airtel, She revert a mail saying (complain no[protected] in case of non receipt of documents, the Outgoing and Incoming services will be blocked in 3 days. Further, the number will be temporarily deactivated within 3 days; from the day number has been blocked. The problem is I live in a village there is no Airtel store and the Owner of the outlets don't want to take our document.the nearest Airtel store (Siliguri) is near about 120km away of my home, so its not possible to submit documents again, other hand the nodal officer saying the service will be stopped, so please look in this..

@airtel
hi. my name is salman...my i'm a old customer o[censored]..before i was a happy customer. my old number is[protected]
i'm using airtel landline and broadband from past 8 years.i forced many of my friends to shift to airtel ..around 7-8 friends ditch BSNL for airtel broadband..
recently i happened to shift my residence from double road to Begur road.
i placed a request 2 months prior to shifting about feasibility. with in 3 days i was confirmed by airtel customer care that airtel network is available in Begur road..
while shifting my residence i placed a request to airtel to shift landline to Begur road residence. they took the request after 10 days they said ports are full so they won't be able to give me the connection.
As we were using airtel from past 8 years my dad used this number as office number too and printed on our finished products .which we manufacture .this number is with all our customers , relatives and family friends ..
now we facing serious problem as they took cancellation request for my number else i should pay monthly rentals every month without using the service. I got an idea and placed a request for getting a new connection from airtel landline..
with in 4 working days i got landline at home..
what is this ..don't u think its so bad . they were unable to shift my connection because o[censored]navailability of ports ..but when it comes to new connection ports were available to them.. i started disliking airtel..really bad.

after getting new connection i asked airtel to at least change the number ..now i have airtel line at home i just asked them to change the new number with my 8 year old number..
airtel people told me , first that old number should get cancelled only then they would be able replace it.. they took the request on 6th of October now its 2 of December .. still they processing the request of cancellation .. because of airtel's customer care inability to solve my queries i had to face lots of problems that lead to losses.

few days back when i spoke with airtel executive on this issue.. he said that they giving my airtel number to a new customer..

after 2 days again when i called customer care..
a executive transferred my call to her higher authority..
higher authority said they already gave this number to a new customer 18 months back..he also said 24 months got over after cancellation of this number so why the hell i'm calling them now. check out how much they lie..i told him to first confirm the customer details instead of telling false details. or lying

i got angry and told him that i would cancel all other numbers too. he requested me to give the cancellation request of all my number to him right then..
from being a proud customer of airtel now i became most abused and harassed customer by airtel.

I SMT. SONALBEN BIPINKUMAR BRAHMBHATT HAS GIVEN MY OWN PREMISES ON RENT LOCATED AT P/3, SHIVGANGA APPARTMENT - 2, MALGODOWN ROAD, MEHSANA, NORTH GUJARAT, TO BHARATI AIRTEL CO. LTD., NOW RENT IS GIVEN BY INDUS TOWER, I HAVE TALK WITH MR. PATIL, MISS. SAPANA, MR. YOGESH ( RAJKOT ) MORE THAN 10 TIMES THE STAFF MEMBER OF INDUS TOWER . INDUS TOWER HAS PAID ME MY PREVIOUS RENT ON MY IN NO. 1041639, NOW THERE IS CHANGE IN THEIR RECORD DATA & NOT MATCH MY DETAIL WITH IN NO. 1041639, I HAVE GIVEN MY PREMISES TO BHARATI AIRTEL CO. LTD. SINCE MAY 2004, I HAVE NOT RECEIVED THE RENT FOR THIS RUNNING QUATER, PLESE SEND IT AS EARLY AS POSSIBLE, MY PREVIOUS RENT DRAFT. NO.IS 530212, FOR THE MONTH OF JULY 10 - TO SEPT. 10.
THANKS.
SONALBEN BIPINKUMAR BRAHMBHATT....,

My name is Savikar Gandhi. My mobille no is-[protected]. From November6 2010 to till date I have not recieved my E bill monthaly statement on my E-mail id. . My exect email id is [protected]@yahoo.com, but company wrongly updated my mail id as [protected]@yahoo.com. And company send ebill statement on this wrong mail id. For two times I updated my mail id through customer care. But mail id is not updated till date. Plz do the needful as early as possible

Dear Sir,



I am disappointed because our Airtel landline connection ph.[protected] not working from last 4 days to till date. Provided your service was unsatisfactory.Because So many complain the promises are airtel will revert back to user in 24 hours and the company always promise that the matter will be solved in 48 working hours but unfortunatly no body is there to solve the problem the last refrence number form company is 40213272. Now i shall ask you why do I pay if we not get the service To resolve the problem I request you to take the action seriously as soon as possible . I look forward to hearing from you and to a resolution of this problem. I will wait for your response. Please contact me at my mobile no [[protected] Mukesh Shivani].

Dear Sir/Mam,

This is a complaint regarding my father's mobile number (AIRTEL, [protected]). I have recharged to my father's mobile number using my account (ICICI) yesterday (30.11.10) for 70 Rs (full talktime). The amount was instantly debited from my account. The time limit they have given for the talktime to be credited is only 15 minutes but till now the talktime is not credited to the above-said number. I tried to contact customer care through the above-said AIRTEL number but they are holding the line for a longtime and noone is connected. They also charged for the call. Kindly help me to get the talktime or revert the amount to my account itself. I thought the service provider knows the account number which I used to recharge, so I didnt notify my account number for safety reasons. If necessary send me a mail i'll send my account number.

Regards
Seetha
Seetha

I am Amol Atmaram Shinde.

Address- Irrigation Colony, Natepute, Tah-Malshiras, Dist-Solapur, Maharashtra. PIN-413109.

My Mobile No.- [protected]

I am using this Airtel no from last 6 years. My prepaid plan is FRIENDS. I have a my group in that plan. Presently I am in Hubli, Karnataka for Job but I still using this No. in roaming. Before few days I call to the Airtel customer centre about roaming charges. That time they suggest me 42 Rs. recharge to minimize the roaming charges. They also said that after recharging this recharge your FRIEND plan will not be changed, It still continue. But After that when I go to the Maharashtra on 27th November 2010, I found that my FRIEND plan was changed that time I call to the Airtel customer centre, to enquiry about this But Now they said that due to that 42 Rs. recharge your plan has changed. I told them that your customer representative suggest me recharge this and he also said that your plan remain same as previous.
So please take action AIRTEL. other wise I dont have any option to change my service provider.

Hello Sir/Madam,

This is regarding the document submission messages that are sent on my mobile atleast 5 times a day. When I visited the airtel relationship center for submission of documents, I provided the local address proof, they are asking for the permenant address proof. At the time of taking sim card i.e. 4 years back, all the documents were already submitted. Also at the time of taking sim card they require local address proof. Every time they require a different document. Are any rules defined for submission of document?

These people are simply harrasing the users and they have no mannerism to talk. Also the customer care number (121 and [protected]) does not work when I select the option to talk to customer care executive.

Kindly look into the matter and atleast make some compulsion for giving some sort of behavioral training to the staff or take educated staff.

Dear Sir/Madam,

I have been a customer to Airtel for the past 6 months. But every time I contact the customer service. I don't even get a proper response. Some of the representatives are even rude and not even care to answer my questions. Most of the time they don't even document our complaints and they don't even register it. Whenever I ask for a complaint number some incident number has been given which is not been followed or taken care of. And the Next time when I call again they could not find any records of my previous call, which makes me to lose the confidence in the customer care of airtel. I think this complaint reaches the right person and it will be taken care of. If not you will be losing customers.

Thanks and regards

Deepakkumar S

[protected]