[Resolved]  Airtel Digital TV — No validity information/balance check available

Address:

Karnataka

My airtel digital TV customer ID is [protected].!In online account I am not able to see my balance and validity as it always says "system is unable to process your request".I called up customer care and they also told system is down!!.I sent SMS to get balance and same reply!!! In my transaction history it clearly says i have recharged for 410 rs on 3rd aug.I have attach screenshots of my transaction history and the error I am getting while trying to check balance....Initially I raised the issue at airtel presence facebook page then I got a call from your technical team and they are asking me to share my login id and password.Please be informed that this is a security breach and they cannot ask for that to solve any technical issue.However, issue is not specific to my online account.Even if I call customer care they are unable to share my balance details as system is unable to process.If I send SMS BAL to 54325 the also I get same reply.So it's purely system issue where balance info is not getting updated in backend for my ID.Why don't they cross check with back end team first to verify the root cause.Even if I don't have online account there should be a provision to get balance details.Please educate your team about the issue first and tell them to fix at system level.However, I agreed to share screenshot of my account page when I am logging in to online account.Please share the details with team.I have done multiple follow up at Airtel Presence Facebook page and they are not replying on it.I shall wait till my balance gets expired and then will close the connection if it's not fixed by then.For further clarification call me at [protected]