Airtel Complaints & Reviews

Hello,

I have been using Airtel Broadband connection ([protected]) since 2010, as i had to relocate to Marathahalli, i requested to transfer the connection to Marathahalli in Airtel customer care centre (Koramangala 5th Block, Bangalore). Since there was no feasibility in Marathalli i raised a ticket (service request) for the cancellation of connection on April 27, 2013 by calling Airtel customer care number. I had done the April month's payment on May 04, 2013 and Rs 500/- was waived off since i had cancelled the connection. I also have the bill for the April month's payment.

The customer care executive mis-guided me by saying that they will check if the connection can be provided to Marathahalli and kept it on hold. After 2 weeks i received a call from Airtel saying that they cant provide connection to my current location and again a created a ticket for cancellation. Airtel has been generating bills after the cancellation and the connection i still active as of today (August 9, 2013). I keep getting calls and e-mails from Airtel for the payment of bill, which I have not used at all. Recently i also received a mail regarding legal proceeding and also the bill has come upto Rs. 3473/-

I kindly request you to cancel my airtel postpaid connection immediately.

My Airtel broadband connection number is: [protected].

Please help me out in this regards. It has been very frustrating for me to go over this.

Thanks,
Deepa Karkera

Hi
sir,
i have to recharge to my airtel money to airtel digital tv recharge rs. 310
date 26/7/2013 & your company schame 5% cash back but till now to no money
to my digital tv account & no money to my airtel monet account.
pls urgently to money my airteldigital account ya my money account
transftr you
pls sir contact me
my mobile no - [protected]
my airtel money mobile no - [protected] &
my airtel dth ID - [protected]

i have applied for airtel internet service and i have done registration also but they did not provide any internet service due to some company problem so please refund my paid charges of internet service early because i have applied for refund money from last month so please take my kindly request

Ref: My Prepaid Airtel Mobile [protected]

Early today [09 Aug 2013], I was recharging my mobile for Rs.500 and felt cheated. Where I expected a talktime of 500 or thereabouts, Airtel messaged to tell me I've been credited with Re 1/ [Repeat Rs. 1] worth talktime. The message further told me that I've been charged a processing fee of Rs.448.45 [!] and a service tax of Rs.55.55.

What the huge processing fee --of Rs.448.45 out of Rs.500 -- is for, I haven't the haziest idea. Nor could I unravel the mystery.

I then repeatedly called the customer care [what a tedious job it was]. Each call, I was greeted by recorded messages and I had had to wait a long while before I could get to talk to Airtel's Customer Care 'Adviser.' These executives -- I spoke to three of them -- were of No help; they would forward the call to a supervisor who would either not pick it (the bell was going for many minutes) or would simply cut my call after putting me on 'hold.'

And, lo, the consumer was debited for each of these customer call complaints. In my case, I was made to pay Roaming Charges, to boot. What's more, I spent so much time on an exercise that was to prove so futile. I'm a student to whom time and cash are hard to come by.

In the event, I was forced to recharge the mobile a second time.

Airtel has disappointed me. What do I do as a consumer?

Dharini Krishna , Manipal.

Airtel is a fake company.puri company thago se bhari hai



below is the detail how they make fool to their customer


From: Ramesh Srivastav <ramesh.[protected]@yahoo.com>
To: "airtel.[protected]@in.airtel.com" <airtel.[protected]@in.airtel.com>
Cc: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Sent: Wednesday, August 7, 2013 3:30 PM
Subject: Re: PLS FORWARD MAIL TO PUNEET SINGH

This is enough,Confirm when my no will activate otherwise i will go to consumer court with all the records.i have recorded all the call with customer care,collection agency and you


From: Ramesh Srivastav <ramesh.[protected]@yahoo.com>
To: "airtel.[protected]@in.airtel.com" <airtel.[protected]@in.airtel.com>
Cc: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Sent: Monday, August 5, 2013 9:18 AM
Subject: Re: PLS FORWARD MAIL TO PUNEET SINGH


Hi,


still waiting for reply.


Regards
Ramesh srivastav
[protected]
From: Ramesh Srivastav <ramesh.[protected]@yahoo.com>
To: "airtel.[protected]@in.airtel.com" <airtel.[protected]@in.airtel.com>
Sent: Wednesday, July 31, 2013 3:33 PM
Subject: PLS FORWARD MAIL TO PUNEET SINGH



Dear Punit,

As discussed PFA my last payment receipt.Looking ahead your kind support to start my number [protected]


ramesh
[protected]
From: Ramesh Srivastav <ramesh.[protected]@yahoo.com>
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Sent: Tuesday, July 30, 2013 9:39 AM
Subject: Re: NOTICE REGARDING YOUR AIRTEL OUTSTANDING DUES [|BAL|Qrc618071316071418316205|]

I got a call from your collection agency ([protected]--lata/poonam)they told me to pay Rs 1800 to start my services.I have done the payment but i have not received sim card as commited by agency.Please look in to this .don't make fool to your customer.


ramesh
[protected]

From: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
To: ramesh.[protected]@yahoo.com
Sent: Saturday, July 20, 2013 1:42 PM
Subject: Re: NOTICE REGARDING YOUR AIRTEL OUTSTANDING DUES [|BAL|Qrc618071316071418316205|]

Namaste,



This is with reference to your e-mail dated 18th July 2013regarding, wherein; you highlighted a concern regarding billing discrepancy against the charges levied on your airtel mobile number [protected].



We would like to inform you that, post validation of our records, it has been established that, the charges levied on the airtel mobile number in question are correct and valid, as per the usage initiated from you part and tariff plan opted.



Further; please be informed that, it is not feasible for us to process any credit adjustment against the above mentioned airtel mobile number.



For any further queries, you may get in touch with us at [protected]@in.airtel.com



airtel appreciates your business and always welcomes your suggestions/feedback.




Yours sincerely,
Puneet Singh
airtel presence (airtel Customer Service Team)
bharti airtel limited
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services.




[protected]Original Message[protected]
From: ramesh.[protected]@yahoo.com
To: [protected]@in.airtel.com
Cc:
Sent: 18/07/2013 04:13:33 PM
Subject: Re: NOTICE REGARDING YOUR AIRTEL OUTSTANDING DUES [|BAL|Qrc617071311073218271812|]

Hi,

I am not asking for adjustment, i am ready to clear my dues as i said but i
want my number activation first.


Awaiting for your reply

ramesh
[protected]



From: "[protected]@in.airtel.com"
To: ramesh.[protected]@yahoo.com
Sent: Thursday, July 18, 2013 4:07 PM
Subject: Re: NOTICE REGARDING YOUR AIRTEL OUTSTANDING DUES
[|BAL|Qrc617071311073218271812|]


Namaste,



This is with reference to your e-mail dated 17th July 2013regarding, wherein;
you highlighted a concern regarding billing discrepancy against the charges
levied on your airtel mobile number [protected].



As per your telephonic conversation with the undersigned dated 18th July we
would like to inform you that, post validation of our records, it has been
established that, the charges levied on the airtel mobile number in question
are correct and valid, as per the usage initiated from you part and tariff plan
opted.



Further; please be informed that, it is not feasible for us to process any
credit adjustment against the above mentioned airtel mobile number.


For any further queries, you may get in touch with us at
[protected]@in.airtel.com




Yours sincerely,
Puneet Singh
airtel presence (airtel Customer Service Team)
bharti airtel limited
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution
to your queries on all our products and services.




[protected]Original Message[protected]
From: ramesh.[protected]@yahoo.com
To: [protected]@in.airtel.com
Cc: [protected]@in.airtel.com
Sent: 17/07/2013 11:04:52 AM
Subject: Re: Notice Regarding Your Airtel Outstanding Dues

Several time i contact to airtel regarding my bill and other issue but all the
time they have given me wrong information.thats why i have not cleared my due
amount.

i have all the records (conversation with customer care) with me.

ramesh srivastav
[protected]





From: Airtel Alert
To: ramesh.[protected]@yahoo.com
Sent: Tuesday, July 16, 2013 5:58 PM
Subject: Notice Regarding Your Airtel Outstanding Dues

Rajesh Kumar Sharma Chamber No L-20
Tis Hazari Court New Delhi Delhi - 110054

By registered post with acknowledgement due

Legal notice under section 403, 405, 406, read with section 420 of the IPC.


To ,


Ramesh Srivastrava


B-10-C Shivangi Kunj




Block-B Road No-29


Opp BG-1 Paschim Vihar
New Delhi, 110063








Ref No= Delhi Airtel/LetterR2/July'13/3624


Dear Sir / Madam

Sub: Non-receipt of payments for the post-paid cellular services account
number: [protected],

mobile number: [protected] of m/s. bharti airtel limited.

Ref: Bill with reference for the above mentioned services, customer account
number Under the instructions from

my client m/s. bharti airtel limited, having its o ce and place of business at
bharti airtel ltd. Plot No 16,Udyog

Vihar, Phase 4,,Gurgaon, Haryana, 122015, India I am issuing this notice of
demand for your immediate

compliance and this legal notice of demand is with reference to the post-paid
cellular services to mobile number

of m/s. bharti airtel limited, subscribed to and availed
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

I have purchased airtel Top-Up Recharge of Rs. 30/- while scratching it, i have lost some digits of its pin number, please send me its recharge pin or recharge my mobile number, i am sending you details of top-up card.

Serial No: [protected]

Secret Pin: 9342*****05659

My Mobile No: [protected]

my self is hema

On 30 july 2013 i have purchased the airtel 4G LTE wireless connection they provide me the wi-fi router and the sim card to me
after all verification done they told me to switch one the router but that router is not working, the signal is not showing up and
from that day to till now am calling to the customer care centre no body is helping me regarding this problem and i registered the compliant
too after two days i call to the customer care asking about the compliant they are telling the compliant has closed because they are not able to contact me but nobody has called regarding this please help me otherwise disconnect the number give my money back mu old compliant number is 52095984

HI my name is Mugdha , i have been using airtel since past many years , my number is [protected] and other number is [protected].

i got a call from a lady saying that she is calling from airtel , her number was [protected] , she is threatening to close my vodafone number because i do not have the info she requires , please check and revert ASAP . if this is the way you treat ur customer then this is amazing .

my vodafone and airtel number is a corporate plan , please ask that woman to behave herself and stop threatening me.

Proffered number for contact is : [protected]

if this continues i will be happy to surrender all my airtel numbers (my whole family uses airtel)

regards

Hi,

I recently ported in 2 Idea numbers to airtel with 199 CUG plan. According to my plan, CUG numbers are unlimited free, however I have been charged on CUG numbers illegally. Customer care people of airtel says that primary number of both the number is not same, so I am being charged. Now this is something really insane, when i ported in the 2 numbers together with same documents and my company I card. If there is something called primary number, then it should have been same at their end as this is their problem and not mine. Please look in to the matter and revert me asap.

Mobile number: [protected] and [protected].

Thanks,
Dhwani Sharma

I have recieved Msg from Airtel(AD-AIRMTA).
The Msg is "INTERNET: RC 125
using Airtel Money get 1.25GBData,
For more details dial *400#".

I have recharged for Rs.125 using Airtel Money.
oops!!!!!.

Recharge was successful with 125 Booster pack instead of GPRS 125 Pack.
Already I have 30p/min scheme and I dont need any further booster packs.

I have checked with Airtel website and found this offer only available for ASSAM.

I am in the Tamilnadu/Chennai Circle.
Then Why Airtel sent this offer msg to me.


Rs.125 loss for me because of airtel.
good bye airtel

We got the Airtel broadband connection installed at our office(Number[protected]. Since, the installation, network has been irregular because of which our business is at loss. Ours is an e-commerce business where you may understand the importance of internet connection, but Airtel has been worst service provider in terms of the network and customer service.

I made innumerable complaints at Airte customer care, face ill-mannered staff; finally approached Nodal Office, yet no permanent solution till date.

Request you to kindly look into the matter and try to resolve the issue at the earliest. Even now, if this will not be rectified, I would have to claim the losses that I have incurred till date because of the poorest service.

Rgds,
Pulkit

Hi,
I raised a request to disconnect my airtel Broadband connection since for every 3 to 4 months they are increasing the prices as 100/- every time.After arose a request i took another network datacard. But they asked to retain the connection with first amount itself. Even myself also dont want to disconnect airtel broadband. But they are increasing the prices making burdon to me. But i already took another connection for 3 months cost. So i asked i can't pay bill for 3 months, since already i have another network. so they said there is another option for 3 months free waiver with 2GB limited data. But i said i can't pay bill for 3 months. so they accepted for that. But now i got a bill saying 568/- need to pay. Please check this and let me know how can i proceed. The request id to disconnect is 35218204. my landline number is [protected]. and my mobile no. is [protected].

thanks and regards,
Kamaraj.

Sir am an airtel money retailer.....on 2nd of august i have been transfered rupees700 to my airtel money account with mobile no [protected] using internet banking......
the same has been credited frm my a/c but nt added to my airtel money...already i mailed to airtel people on 3rd but til now amt nt received back....plz clarify

Respected sir,
My name is Biju joseph. I am a airtel prepaid mobile customer. My mobile no: is [protected]. I am staying in dubai now. I recharged the airtel sim on 27.07. 2013 with rs 70 full talk time. Balance was rs 113 after recharge. Then i sent 01 one page sms to one kerala number on 01.08. 2013. I checked my balance after sent mesage. My balance is rs 01 only on that time. ie, rs 112 deducted for 01 one page sms. Sms actual rate is rs 25 only. I not activated any value added services in this connection. So please check the problem and add the deducted balance in my connection.