Airtel Complaints & Reviews

Hi,
I ported from vodafone to Airtel last week. First airtel people messed with my request and my number was deactivated for 1 week. After that when they finally successfully ported the number, only outgoing call and 3g is working. I am not able to receive any incoming call. incoming/ougoing SMS also not working. If you call on my number ([protected]) it says “you seemed to have dialed an invalid number”.
Customer care of Airtel is another headache. First they put your call on hold and never come back. yesterday after trying 3-4 calls i could register a complaint. Today when i called to get the status of that complaint they told me your complaint is regarding 2G services and not related to incoming calls.This is sad and unacceptable.

Can someone please help.

To load airtel money i have transferred the money through my SBBJ bank account netbanking[protected] and the amount 1015/-, 1015/- was deducted from my SBBJ account and at the end of the transaction the transaction was failure. Transaction ref.no[protected]. But the amount was not credited back to my bank account .The Transaction details were date 8 Aug 2013 TO TRANSFER-INB BHARTI
CELLULAR AIRTEL
Payments-
MSBJ[protected]
IGK8410422
TRANSFER TO
[protected]
INTERNET
BANKING TRANS
debit amount. 1,015.00
Kindly arrange to credit back my SBBJ bank account.



OMPAL SINGH
MOB.NO- +91-[protected]

I have not received the bill for the Fixed Land Line period July 1st to 27 th of July
Please send this immediately to the address furnished below
B.S.Madhukar
6 Block 2Ananya Ashok
5 Warren Road
Chennai. 600004
Tel[protected]
24996713

Hi,
My number is [protected]. I have beeen a delighted customer of airtel where I am using all the services from airtel. but being such a loyal and delighted customer for a long time, I am put down by airtel mobile services where I am facing lot of issues. I thought of moving from airtel using number postability 6 months back but I was retained I was promised that I will be getting 30% discount on my bills which was not reflected in my bills so I stopped payment. When I contacted customer care through mobile and email I was requested for the contact number who provided the offer which is not possible for any customer to save it which happened 6 months back and now my service has been disconnected and no one bothers to hear that. This is the worst and very poor customer service offered by Airtel which I never expected frm them. Now, I am just thinking to stop usage of all services and go other best service provider in the market.

i have purchased airtel 4g connection for my desktop after the home demo they say my 4g connection will be activated within 3 days 5 days ago the guy who gave me connection tell me his name is deep and his cell number is [protected] its 5 days has passed and still my connection not activated

i activated std plan of RS 99 on 5th Aug .on 8 th i talked with costomer care and they said its technical problem.
And from here problem starts. if its technical problem they can send immediate sms.this much technology i think they must have.
Then they said check if pack is activated or not and let them convey.So why should i?if technical problem is detected means they can know if it is activated or not?but when i asked so they start asking and arguing to me.and funny thing is i[censored] want to ask or any query we have to pay our money.
customer care is charging.if they cannt provide service its ok i just want my money back with compansation
i need help.

I had purchased a mobile connection # [protected] from Airtel outlet in Vijayanagar, Bangalore on 1st August 2013 by providing all the documents. I was told the address verification would happen next day & SIM would be activated by 5th. However when no one came to verify the address, I contacted the outlet on 6th Aug & I was told that address verification had failed & someone from verification team had called my mobile & that...

Hi,

I would like to highlight a very big security flaw by a company like Airtel.

As I did not get my phone bill (hard copy) for the month of August 2013, I called up Airtel Customer Care. They told me that the bill has been recieved by a person named as Sonu who is a guard in my society. I enquired about the guard and came to know that there is no such person who works here. Hence, they have given my bill to the person who is neither related to me or neither works here. Now this hard copy of bill contains detailed information which can be used by someone for all the wrong means.

I would like to ask how can a company like this can play with their customer's security and put them on risk???

Regards,
Mayank

Hi,
This mail of mine is to bring into your kind concern that we are chasing for static i.p since 18 July but entirely dissatisfied with the your team as they are least bother to give any update to their customers as we have been taking regular follow up on same issue,but all our efforts proved futile.
Kindly look into it and looking forward your revert on this.
Thanks
Ankush.

I am having a hard time getting the Airtel 4G activated. Even after calling the Airtel customer service several times no one came to give me demo.
Then one agent sold me the wifi device and mentioned demo was not required since people in my area were using 4G without any problem. We also got the verification done but when we called the customer care for activation they mentioned that without demo they will not activate. They said that once you get the demo done then we will activate the number.
The other day we called the customer care again saying that demo is done now but they said that they rejected the connection and we will have to reprocess again and they asked us to submit the documents again.
Currently the Wifi router is gathering dust for a month now.
This is such a terribly bad experience from Airtel customer service. What we paid for the router also is gone.
My Airtel 4G account - [protected]

I am Post paid user of aitel Mobile No. [protected] , I received SMS yesterday on my mobile that Usage of International raoming ( Voice + Data) on my airtel mobile [protected] is Rs. 7725 on 9th August 2013.

I traveled on 5th August to China , My ISD Roaming activated on 6th August.

In my Blackbury phone I kept data services off . I did not get signal till 7th , Error SOS There was no service on blackberry.Only emegency call. shown on mobile.

7th afternoon I changed my sim to another Phone Samsung and make two three calls from my SIM.

I received many massage from Aitel , I haven't used data service and also it could not access data services on Samsung phone.

8th and 9th August I made 2- 3 calls to India and 9th Evening return from China.

I am surprisess to seee raoming bill , because I have not used data service. Only 5-6 calls to India. How you can make this much of bill. As per my calculation it should not be more than Rs. 750.00

I assume , Airtel send me many SMS , unnessasry and charging for the same. Thease SMS send to increase my bill.

I hope aitel can check my usage and give immediate attention to resolve the problem

We donot axecpt this type of behavour like airtel company.

Hi All!

This post is to create awareness on how Airtel like companies tactically and unethically charge their customers. I am one of the victims of Airtel and would like to help others from falling victim to their trap.

Airtel will activate data (internet) plans by default. They call 10 paisa / 10 kb is a default data service (they do want to call it as "data plan" but "default data service"!). If you use smart phones, some time it will download data without your intention. For example to update some apps or if you use wifi and wifi modem is turned off, certain mobiles will automatically use available data connections. Airtel will wait for the opportunity and bill you nicely (I was billed Rs.3000/- in just 1 day). I was never warned or blocked when my max usage limit crossed. They let it to run to bill me happily!!

No matter you buy only voice plan they will add data plan on their own. In my case I explicitly asked Airtel not to add internet connection to my number but still they did activation. Huh, I bought 2 connections 1 exclusively for voice and another for voice and data!! I have no idea how you can ask Airtel not to add data (internet) plan.

It is like this, you rent a house to stay. Your house owner has a parking space which you didn't rent at all. Your house owner decide to charge you nicely when you use it! So make you vulnerable by keeping the parking space open and unoccupied. But never told you explicitly. One day your guest parked the car without your intention. Your house owner didn't warn you but billed you 5 times your house monthly rent for a day of parking. When you asked your house owner, he says.. "oh, that is a default service, you rent a house I assume parking space is added and will charge it on my own pricing. I don't sign an agreement or warn my tenants about it upfront. You parked so you need to pay! Not just you, since you rent my house, anybody park here you will be billed. Now you want me to assume you don't rent the parking, Ok I'll. But only from now. pay for the previous use. Best, I can give you 20% discount". Oh, discount for a service I never bought. Great, now, you can't legally question him, you used you need to pay.

Yet it is not ethical. Sometime when they talk it seems everything is correct and you are a fool! If you take some time and think again you will get confused!!

Careful folks! Not every consumer is a business guy but every business guy is a business guy! I wait for a Airtel guy to rent my apartment!!

RESPECTED SIR.
Sir, i was used Air tel postpaid cell No [protected], since 2 years. six months before i went to abroad for my personnel and business . that time i dint paid the last bill amount. the amount is 8000/- so the airtel authorities disconnected my cell. after returned from aboard i approached Hosur air tel office they said u pay the amount the connection will be back to you. the same i paid into installment the last amount i paid 3000 on 27/may 2013 .
i many time went to HOSUR air tel center they asked my to submit address proof and i submitted twice. and approached many more times till now they dint reply properly nor they reconnected my cell and i mailed to airtel e mail address. they also not helped me. on 1/8/2013 they called me by another cell number [protected] and made enquire about my address and other details.
Hence i request you kindly look into this matter and reconnect to my [protected] and thus oblige.
thanking you sir
yours
m. hariff baksh
cell [protected]

I bought a recharge voucher worth rs25 two days before from a retail shop nearby my home. scrached it and tried to recharge but getting flash message says "The voucher type is not accepted!" tried many times using different phones too but still not worked. Called custemer care and talked them 3 times about this matter, they asked the serial number of the voucher and I said them ( is [protected] ).
they checked and said there is no problem with that, It would work so try again or contact the retailer.
still not working !! what should I do?

My name is NAVEEN B R..I'm using AIRTEL sim from november 2012..NUMBER IS [protected]...
From past 2 weeks I'm not getting calls from any IDEA number..I'll get call from all other networks..I've called customer care many times..They are telling there is no such problems in my sim...But i'm not getting call yet..
Also for this reason I've changed my handset...I'm here by requesting to solve this problem as soon as possible ..
thanks and regards
NAVEEN B R

I have airtel fixed line and broadband connectivity.Both Internet & fixed line service stopped working on 2/Aug/2013 and till now its not resolved. I called airtel customer service several time, but they give the standard response of "It'll be resolved in 24 hrs". But several days has gone past and the issue is not resolved it. In the past 6 months I have faced similar issues more than 6 times. The way in which airtel treats it's customer is very bad and disgusting. If the issue is not resolved immediately, I'll go ahead and disconnect it.

complaint # 36553700

Thanks
Srini

Consumerno.[protected] I am recarging dth services on yrlybasi s suddenly Icameto know that my subscription is tfd in daily basis. Treating us fool that.when Icontacted to company than they are telling that you have not inform the company that you have subscribed for one year and disconnect the services .since I paid the amt for one year subscription by ticking the yrly pack .let meknow what action ihave to take

Complaint # 15453176

Complaint was registered via email on 26th July that the internet services are down, however, a lame response came from the technician who visited 3 days after , saying, the wire is broken outside and will be resolved in FEW DAYS.
When the SLA is 48 hours, how can the technician simply walk away by saying that it will take few more days?
Moreover, i have been following up via email since the same day but nothing has been done apart from fake assurances whicha re of no use as the internet service is still not active.
if Airtell cannot provide a timely response for esuming services, why do they promise for resolving something which they cannot keep upto.
Pathetic services of Airtel broadband experienced so far.

Dear Sir,
I have my mobile no.[protected] already done porting in airtel to bsnl ,the sim of bsnl already in
network but only happening outgoing calls from bsnl sim, not incoming call is happening ,,,on the other hand airtel sim is also working with same number ,all incoming and outgoing call is happening from airtel sim i,e.same number
Dear sir,please help me to convert mnp my no. Airtel to bsnl,but both sim is activated now what is going on ,sir please make sure incoming facility should be done clearly in bsnl porting no. from ur service provider please.I am facing big problem sir,please cooperate with my problem to be solved soon by doing mnp to bsnl.
Thanking You

I am saji from bangalore. I was using airtel 3g datacard [protected] for internet connection for last 2 years. Initially i used to pay rs.800+ for 1 gb. But since i was using it mainly for browsing i changed my plan to 300 gb for rs133 in april 2013. On may 4th i got a bill for rs800+ even though i used hardly 4 or 5 times for browsing.immediately i called customercare and informed them to cancel the connection. After may 4th i never used the connection. In june again they raised another bill for rs.800+.now i am planning to complaint in consumer court. I already informed my hr dept to inform all the 10,000+ employees about this.