Airtel Complaints & Reviews

On 25 march 2013 at 11:10pm, while browsing internet i suddenly got a sms saying "thanks for downloading value pack from airtel. you have been charged 55.0.
i have never activated or purchased anything from airtel. i dont even know what the value pack is. I dont want any kind of pack, since i use my sim for calling and gprs surfing. so i want full repayment of my illegal balance deduction.
Name: Ashfaq Ahmed
email: [protected]@gmail.com
mob no: [protected]

I am a loyal customer of Airtel Since more than 9 years, but this is ridiculous that I have submitted my complaint by giving every bit of explanation and still no one cares to call me. Its been 12 Days that I have send an email to 121 email Id and send a message on Facebook to Airtel presence and also emailed the team. Infact I also call them once in two days. Everytime they say the same answer without giving the solution. I have copied the initial complaint below. Initially I had got the call from so called Airtel Center to sell the post paid plan for my prepaid number --- from [protected] Number. After taking the money (Rs 900) they dont even bother to pick my call. Before receiving money they told me to call anytime for the mentioned number. I hope Airtel will remain customer friendly and take this complaint very seriously to investigate this issue or else whole of my family and friends will move out of Airtel ( Guess i dont have to do this). I dont want promises. I want the result and my money back. Please help me out.

Hello,

I am Lingraj Gavimath, from Bangalore. I had got a call from Airtel
for Pre-to- Post migration, from Ramanagara contact division from the number [protected].
A guy (His Name was Siddeshwar) had come to collect the documents. I had
given my documents and photo for the migration of my two numbers. I
had also paid Rs 900, on March 9th 2013. The guy had told that I will
receive a sim card from Airtel. I had given my office address. Till
date I had not received my Sim cards. Today morning a person had come
for verification and said that I have to contact the persons to whom I
paid the money. I have the form or application number (Customer
Relationship Form number) it is: 292739. Please help me regarding
this. The Agents name reflected in the form was Mohammad Nizam. I had got a call for verification
from [protected], guess they will be knowing who sold this.

I'm a customer of Airtel Digital TV since 3 years. My Set top box stopped working properly since 3 weeks i.e from 9th Mar 2012. I had raised a complaint with customer service(Req No.[protected], following which a technician from the service center came, inspected the set top box and told that STB has to be replaced if the problem reoccurs. THE TECHNICIAN COLLECTED RS 125 as visiting charges. Only within one day the problem started again and when i called the technician again, he told me to wait for 2 days to get the STB REPLACED. Since then I have been daily checking the status, and every day I'm being turned down saying there are no STB available. To my surprise, WHEN I ENQUIRED ABOUT NEW CONNECTION, THEY PROMISED TO INSTALL THE CONNECTION THE NEXT DAY ITSELF. On insisting to cross-check if the STB are really available, they RESPONDED POSITIVELY.
I have lost all the prepaid money i had in my account.
Total Loss : Rs 125(visting charges) + Rs 189 (21 days prepaid account) = Rs 314.
HOW DO THEY NOT HAVE STB FOR CUSTOMERS WHO ARE WITH THEM SINCE 3 YEARS, BUT READILY AVAILABLE FOR NEW CUSTOMERS.

Please register this complaint and take strict action against the operators.

Airtel broad band connection :Landline connection [protected].

3 months advance taken by airtel executive Mr.anand reddy but not updated the amount correctly in the airtel system. When I call him , he acts rude and disconnects the call.Anand reddy's number-[protected]. Guys from bangalore , never ever take connection from this guys...

I had given a written complaint for disconnection of the no [protected] for which they had told me to give a written letter. i did so in their gurgaon office. on no action i had written on the email for which they responded. I told their representative to get in touch with me to settle the amount but the did not call.
I requested to tell me the amt of the call and not the late fees as no action from them is not my fault. they refused to give me the details. dissappointment on their service

I have brought a new mobile nokia lumia 620 with an offer of 6 gb 3g data free on airtel which should be auto activated in 72 hrs. i have brought my mobile on 17.03.2013 and 1 week is over and i didn't got any data . i have called airtel costumer care they are telling your complaint is under process . Pls do the needful. my complaint no is[protected]

Respected Panelist,

Well its been more than 3years i am registered with DND service by Airtel. On daily basis i receive Promotional calls and Messages and i am fed of it. I have complained to Airtel and everytime they assure me that it will be stopped. But they are incapable to do so. I am really fed up and it has affected my health too.

I have decided to move court and file a defamation case against them and it has really disturbed me and it has affected me in my work too.

I have all the details of the messages and calls i receive from the agencies. I am tired of complaining again and again. They really dont understand the consumers problem.

Please guide me what best i can do to resolve this issue, awaiting your valuable feedback.

Thanking You,

Yours Sincerely
Lakshya Advani-[protected]

I'm in roaming area, my outgoing is not working from 23-march-13, i'm try to call 121 but not connect.
I have mailed to [protected]@in.airtel.com more than twenty times but not receive any positive response.

i'm very disappointed with Airtel service. Airtel people only wasting my time.

Two days pass i'm unable to call anyone, I have sent many mail but no positive response from Airtel.
Mobile : [protected]

I have been charged Rs.5 from my Airtel prepaid account (number: [protected]) for downloading Fashion show on[protected]:22 hrs when I have not downloaded any such thing. When I contacted the customer care on 121 and told the executive that I didn't download it, he insisted that I downloaded it at that time from a website, which I couldn't make out from what he was telling. I told him repeatedly that I didn't download it, but he wasn't willing to accept and thanked and disconnected the call.

Searching the Internet, I found that few others were having the same issue as me. Can you please stop these types of charges from getting deducted from account when no such Value Added Services (VAS) were downloaded? Please also refund my prepaid account with Rs.5.

the companys unending fraudulent activities shall never end. Here it comes with a new scheme, if at all ur a airtel customer or ur trying to be one, do know abt this? Never use the internet (or so called subscribed packet data) when u have large amount of balance. I[censored]r using the so called data pack, ur entire balance will be taken away before the data is over. If that is not enough further, the care personnel will prove u wrong for complaining by saying they have no track of such debits.
Losers:@

Vinayak
[protected]

Dear consumer help india,


Myself vinu nair from delhi.i was a costomer of airtel broadband

connection on dec 2012month.On 25dec my airtel broadband connection started.

i took a plan of 9gb per month.but after just a week i noticed there was

some problems with my data usage, in a week my 9gb was consumed according to

airtel services even without using that 9gb.According to me i only consumed

approx 1 gb in that week. but after a week i got a mail that i consumed all

my data (9gb).. so i m gonna get the speed of 256kbs for the rest of 23 days

of that month.



So on 23 january morning i called 121 and requested to airtel to disconnect

my broadband cnnection as soon as possible as i dont want to continue this

connection to next month(february).and that was my final decision. so they

told me sir please keep this refernce no[protected]. this is the refernce no

of your broadband cancellation req.and they told me that ur connection will

b disconnctd in 3-4 days.. so paid my bill of januray online.And between

that 3-4 days i got atleast 50 calls from airtel to request me to continue

my connection. but i always refused to continue as i was frustated with

thier services.then after a week they called on feb first week that my

connection has been disccncted and i will recieve a confirmation call from

airtel soon. but i havent got any call regarding that.

And now a few days i got a msg from airtel that i have to pay the bill of

february month ie 1055rs.
I just want to know why the hell they havnt cannclled my connection when i

requested on jan month. And on 19 march 2013when i again called on 121 and

ask why they didnt canceld my connection on january . then they said- sir we

havent recieved any cancellation request from ur side till this date.adding

on this they aslo said sir u called on 23 januay2013 to continue ur

connection not to cancel ur connection.


Dear sir/mam.. i request u to please take a hard step against this issue..

why i will pay the bill of february month if i already cancelled iton

january..and everyDAY i m getting a call to pay my bill oF feb month.
i heard a lot about CONSUMERcomplaints.in. i hope u will response me.

THANKS IN ADVANCE
VINU NAIR
[protected]

hi,i am customer of airtel.i had recharged my [protected] no. with Rs 120 online on 17th march 2013 on freerecharg.in,but yet the amount is not credited inspite debited from my bank amount..when i asked the customer care executive he advised me to recharge through retailer.its my convenience that i m recharging online when facility is available,who r they to tell me what to do or not to do.on addition he told me to go to bank with transaction id an grt amount back.if such things r there y u keep facility of online recharging.

secondly i was told to wait 4 4 days too to get mobile recharged after which i submitted the complaint to airtel which promised ,will get back in 1 day which didn't happen.
thirdly i have rechargged special recharge package of rs 34online which facility i have not got still on the same mobile no.

hope u will look into this matter.


regards,
arti

Dear Airtel,

The above ref of the mail written to me, i would like to bring to your notice that the no bill which is been generated i had given this no to convert to prepaid at thane gallery 3 months back when i purchased new data card of 3 G services. I requested gallery to deactivate my connection when resumed new services but they convinced me to convert it to prepaid i cleared all the dues outstanding and the papers xerox required to convert to prepaid and new connection my new connection started and i was in assumption that the following no is been prepaid. I had never received any correspondence towards insufficient papers as mentioned by the gallery later when i received the bill after a month. I had a question to them why the papers were insufficient converting to prepaid while on the same set my new connection started. They told me that they put a request on the issue and i will get a call. I have not used single data while in operation pls chk.

I need a proper person to revert me on issue you can chk I have multiple nos Mob no [protected], Land Line 41235814 and even a 3 G Data card.

Why will I not regular in payment

My airtel mobile no is [protected]. I recharged my mobile for Rs 11 on 11/03/2013 through easy recharge just once for local sms. Now they are auto renewing it every week by deducing Rs 11 from my main balance. I talked to customer care executive twice over phone,they assured my it would not be happen again.But they are doing it.
I also sent sms for porting by sending sms Port [protected] to 1909 five times,but they did not send me any porting code. Customer care executives are also not receiving my phone calls.
kindly do the needfuls as early as possible.
thanking you.

Dr Susenjit Mallick
mob: [protected]
164/1, South Masunda
New Barrackpore
Kolkata-700131

my name manju8laben mevada,
mo-[protected]
I have airtel postpaid connection in CUG plan,many time I tell the airtel executive to close my CUG plan,but they are not helping me,
customer car tolled me that whan the CUG plan close,and after the MNP presences start,but airtel not closing my CUG PLAN,
I am receiving two time UPC CODE but not working because my CUG plan not close,

Dear sir /Madam
This is kunal from mumbai
As i have not taken the airtel dish tv in my hole life .
Some buddy has wrongly register my mobile for number airtel dish tv
many time request to airtel customercare for unsubscribe my mobile number. as i am geeating multi;pe message from recharge the dish tv for Ac number "[protected]" As i dont know how they are doing this .
For last 3 to 4 months they are irritating me by sms to recharge the dist tv
sir my request is to resolve this misunderstanding as fast as impossible

Thanks & Regards
Kunal Skhale
[protected]

Don't go with Airtel direct sales, buy Airtel services Online to get offers. Either Direct Sales Person don't know the information correctly or untruth. Direct sales comes to door step with pamphlet. I said him that I will get offer rs.500 or free wifi modem offer, if i book online through website. He said He will provide the same, just pay a month advance rental(Rs.1000). So I gave a month rental with application form & documents.

A month gone, first bill reached me without any discount. I started complaint through Customer Care, they gave reference number 28022914. But, without any information they closed the ticket.

Again I compliant, they gave another reference number 28762156. A person called another day and said that it is activation fees. If I did not pay any advance rental, Airtel will add activation fees in first month bill(Hidden Charges?!). They said another person will get in touch with me.

Today I called CC and enquired about the ticket. They said it is closed. Stating that "Wrong Commitments" from sales person.

Again new reference number assigned 30432538.

I am not sure, we will get offers if we booked new services through CC.

Lesson learned: Don't buy any Airtel services directly, go with online to get maximum offers.

Sir,
I got activated 150 package for 500mb 3g and 500 mb 2g data. Nobody told for pro-data usage and no information about exceeding the limit. Due to that my bill is 3500 around. i got confirmation from customer care side, recharge with 500 rupee and after that we will settle and your outgoing will be activated. something i have completed and problem is still hare.
My point is that please take 150 rupee for data usage and if exceeding more than 500mb 3g and 500 mb 2g then charge as per your scheme. i have complained so many time since last 25 days and no body have given proper feed back and out going call still barred.
i want to be dis-connected from Airtel and please close my no [protected].

anil gupta
moblile [protected]

I had Airtel Dish TV connection which I used for years. Becuase of several complaints and service not being good, I decided to disconnect from Airtel Dish TV services and subscribed another vendor for DTH services. When I disconnected from services I had Rs.350/ balance in my account.

After a year or so, I got a call from Airtel DISH TV that you are not using DTH services and they can not be renewed (perfect becuase I already had decided to not to use) so we need your Setup Top Box and Remote and your account will be settled and cheque will be sent at your residence address within one month. Same day a Airtel person came and collected the "Set top box" and "Remote" This all happened on 23-Jan-2013.

Now, in the month of March (around mid) I called up Airtel DISHTV helpdesk and to my surprise they completely deny that they have taken their set top box and Remote .. though I have a receipt of the same.

Very strange and cheating business Airtel DISH TV is doing...

BEWARE OF SUBSCRIBING AIRTEL DISH TV CONNECTION . THINK SEVERAL TIMES BEFORE YOU DECIDE TO GO WITH AIRTEL.

I have attached the recepit from Airtel Dish TV.

My name is Gagan chandna.

my Airtel customer care service has been blocked. i am unable to call 121.since last 3 days I was calling to know about the status of my previous request. Every time I got a message that your request has been resolved but still it has not been resolved. No one in airtel customer service has given a satisfactory feedback and now they have blocked my 121 care also.