Airtel Complaints & Reviews

Sir
My number is +91 [protected]. in this number an unnecessary service [protected]@5 has been subscribed from gclub.in from Airtel operator. I tried to unsubscribe this service by calling customer care but they can not unsubscribe this service. Always msgs come from AD-54321 that YOU HAVE BEEN RENEWED FOR [protected]@5 SUBSCRIPTION SERVICE FROM AIRTEL. YOU HAVE BEEN CHARGED RS. 5.
So I request you plz kindly unsubscribe this service from my number.

cricket alert set automatic since last two months.please deactivate it immediately.

Respected Sir/Madam,

This is Amit Rawat, I had already submitted my mobile number complaint of "verification of Customer Address" of mobile number [protected], but I got nothing from airtel Mobile Service Providers, and why I wrting this complaint of "restarting de-activated airtel number", because I just testing on July 03, 2011 at 5:25pm, my old mobile number [protected], it start working, And I get shocked how it started without inserting the sim in the mobile phone, because airtel very quickly make another sim of my mobile number [protected], then, I talk to that person who is recently using this number [protected] and I asked that man how long you are using this number [protected], he told just couple of months, and the name of the man who is using my old number is Vinod. So, "the question is that why airtel is not solved my problem", I think they just want money and nothing from theirs customers, and one more question to airtel is that "is the cost of new sim making is very less, that's why you not taking interest in solving my problem in pervious complaint of my old number [protected], and how dare you make the another sim of my mobile
number, without solving the problem", I don't understand, I hope one day my sim will start, and what I get in the end, waste of time, waste of my money, and nothing.

And, I want to know from airtel how do you give your mobile services without verification of the customers address, And, I want to know how do you give expired sim to the customers, I think they give illegal services.

So, I request you why you not give any e-mail or comments in my previous complaint of "verification of Customer Address" that you can get duplicate sim from our office, but what you gave this message below,

"Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution.
At the outset, we apologize for the inconvenience faced by you. We will get in touch with you
for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team"

I don't want this silly messages I want solution. And you still not solving my problem the question is still remains forever, When will you solve my problem of this mobile number [protected].

So, Kindly notice my complaint again, please look into my matter of this "restarting de-activated airtel number" or as well as "verification of Customer Address". Please solved my problem, please & oblige.


From
Amit Rawat
Jabalpur, Madhya Pradesh.

I lost my LG-GB106 Mobile bearing Airtel No. [protected] during my journey from Bhopal to Delhi.

Please de-activate the lost SIM and arrange to issue new one. I may please be contacted on [protected]@hotmail.com.

Hi,
To Whom ever it may concern...

This story would be long, some times funny, but it is the pain in my heart about their service.

I have been a loyal Airtel customer for all these years. at least 6 months back I was told about Airtel's HD service and they made me to upgrade by STB to HD STB. I was so happy that from now i would get HD.

Before getting into the problem, I would like to warn that I came to Bangalore 8 months before and the customer service in Bangalore (south) is the worst. They say they will come and install, but never come for a month, after repeated heated conversations with the customer care, someone came to install.

I got HD installed in the same way, and finally got the only HD channel of that time which was NAT GEO HD.

Now they have introduced few more channels, and I asked the customer care to activate them for me. to get the new package which includes NAT GEO HD, I removed it from my current list. and registered with them to activate the new package. This i think happened in 1st week of April 2011.

As usual nothing happened, so followed up with the Customer care, who told me that they will have to change the direction of the Dish to align to their new satellite, and after which they will activate my new package. and they promised that they will send someone in max of 2 days to do it.

it was 2 weeks, and no one came. I called the "CARE" again, now to know that there was no registration of that request. I became furious and asked for a senior care person. I spoke with the senior and he promised that it will be registered and will be taken care of in next 48 hours. Registration this time did happen, but none turned up (this was on 20th of April 2011).

Continuous calling and shouting at the famous answering machine "CARE", yeah that is the best way to call the Airtel Customer Care, because every time I speak to them I hear the same few dialogues like "We are Sorry" , "we understand your pain", "we assure you this will not happen again", "the complaint is registered and will be taken care of within 48 hours (some times 5 days)". So the best description about the Airtel customer care is "HUMAN PRE-RECORDED ANSWERING MACHINE".

Now back to the story, after continuous fights, someone finally was ready in the "CARE" to give me few numbers of the the engineers/ managers here in Bangalore South, so i can stop bothering the "CARE" and bother them instead for the solution. Hurray .. now i got new people to shout at... These people are even more good. They attend the call for the first time, just to know who is calling and for what... once they hear the sad story, they will assure that they will send someone to take care of it, and later never pick the call if they see the same number(poor CARE people can't do that).

After repeated ringings to these people, finally one of the picked up the phone again ( due to the repeated ringing, I never gave away the HOPE). The person said that he will send the engineer immediately, he gave me the regular excuses (for not answering my call) that all his engineers were busy all these while and he didn't receive any complaint form the "CARE". Yeah, he was blaming the "CARE" saying they don't know what to do, they are pathetic (which is true, but for his justification ?? ), they don't send details fast, or give wrong details, et all. To cut it short, someone did come, I was so happy... no more of cries... He checked the setting of my Dish in the terrace, finally told me that the DISH has to be relocated to a new place, only then i would get signal from new satellite. I said that is great, go ahead and relocate... He reacted... "there is a problem Sir, you see my Drilling machine has gone bad and i had given it for repair, I will bring my friend's drilling machine tomorrow , sharp at 10 am and do the needful". I did sense the trouble coming ahead, I asked him - " are you sure ? will you come tomorrow ? at 10 am? sharp ??, if you want to come by 11 or 12 also is fine, but please do come and finish it".
Tomorrow, 11 am, I called this person and asked "where are you? are you not coming? ", his answer was, " I would love to come sir, unfortunately I still didn't get the Drilling Machine from my friend, you see he needs it". This was the regular answer for next three days. The He also stopped picking up my phone !

Now... months passed... suddenly i get a call from a new airtel engineer that he would come and fix the problem in my dish... he said he will come the same day and asked if i am at home ? (Does these people really thing we don't have any other job other than waiting for them at our home every day ? ) I replied, " not today, i'm at work, come on Saturday". I had wasted lots of Saturdays and Sundays for these esteemed people already, so one more Saturday for good will not harm. To my "NO SURPRISE", no one came.

July 2nd, 2011 - A new person called saying he will come on this day (Saturday again). None came, finally today (July 3rd) someone called and said that he is coming to fix the problem.. I asked him " Are you bringing your Drilling Machine? ". He said "NO, Do I have to?".

What shall I DO ???? I called up the CARE(the long lost friends) again, again heard their same recorded dialogues ( not the automated answering machines, but the Human answering machines) and fianlly he said, he will make sure that the problem is solved in 5 days. I said, I'm enough of this... now i need to know one answer... "Are you going to make it happen today or are you going to give my money back, take your HD STB back, so that i can go to any other provider? ". He said he will put me to a Senior... and there goes the phone on "the great airtel waiting song" for next 20 minutes. then the phone went dead.


NOW, SIR!! Please tell me what I should Do ? Will there be any solution for me ? or all the money i have put is a waste ? Shall i just throw the STB and the DISH into the Dustbin and think I was robbed ?

Please tell me , what I should do...

Regards,
Sachin
Airtel DTH number - [protected]

I am really disappointed by your customer care service.

If you want to earn money like this then I have to switch to TaTa Sky.

As per your Advertisement For subscribing Ten's Cricket HD channel SMS ADD 222, I did that and after that I can see Two times "Ten Cricket 3M TOPUP Dec-10 NRC" activated in my account, this channel was already included in my base package so there is no need to ADD Ten Cricket 3M.

I called your customer care and they didn't able to solve it.

While subscribing Channel there is no software nor skilled customer care in Airtel DTH which can detect the Channel is already in your base package. This means if anyone enable same 10 times they will detect money 10 times, this is not the correct way of becoming number one operator in India, Rs 164/- doen't matter more to Airtel but for subscriber its matter a lot.

I am really losing my truth in Airtel and this is really not a good way of earning.
So please suggest whether to continue or move to other service provider.

Find below my mail history still from airtel side no response and MNP request is not yet complete. When i call the customer care no proper response. For reaching customer care i wait more then 20 to 30min, and after sending MNP request some unwanted service activated, even though i stoped the service also they debit in my account

Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you earlier.

We are currently resolving your query and would revert to you within in 24 Hours.

Warm Regards
Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: Re: NO PROPER RESPONSE --MY MOBILE NUMBER [protected] [|BAL|[protected]|[protected]|]
Date: 25/06/2011 06:52:43 PM
From: mohanu.[protected]@gmail.com
To: [protected]@airtel.in;nodalofficer.[protected]@airtel.in;[protected]@in.airtel.c...⇄
Message body:
Dear Team,

Pls find the New UPC for my mobile number [protected]

New UPC: AT323394
Date: 10/07/2011


Thanks & Regards

U.Mohan
Area Service Incharge - NASA
Whirlpool Consumer Services
Mob: +91 [protected]
LL:[protected]
" Experience is the essence
of failures"



On Tue, Jun 21, 2011 at 3:27 PM, wrote:
Dear Mr. Mohan,

This has reference to your email regarding port out rejection for your airtel
prepaid number [protected].

We thank you for bringing your concern to our notice and apologize for the
inconvenience caused in this regard.

We would like to inform you that, your port out request has been rejected, as
you have availed the MNP offer provided by our retention team. However, once
the offer is withdrawn we request you to regenerate the UPC code to initiate
further action.

Please feel free to speak to our call center executive on 121 regarding any
query/request and 198(Toll Free) for any complaints. You can also email us at
[protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number. if it's still unresolved. You may send an email at
Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30
PM Monday to Friday. The Nodal officer will provide a resolution to your
complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send
an email atappellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to
6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards,

Vijath Kumar
Appellate Office
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
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Click here to provide Feedback.

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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=7696F01E67A8
EB2C52BBC8184889CF
74B87D97FD23C54BFDE2B68AADD2061A0E02169AAEA2C6A90F81A&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: mohanu.[protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 20/06/2011 12:04:02
Subject: Re: FW: NO PROPER RESPONSE --MY MOBILE NUMBER [protected]
[|BAL|[protected]|[protected]|]

Dear Team,

Kindly update why...


Thanks & Regards

U.Mohan
Area Service Incharge - NASA
Whirlpool Consumer Services
Mob: +91 [protected]
LL:[protected]
" Experience is the essence
of failures"



On Sun, Jun 19, 2011 at 9:42 PM, Nodal TN wrote:

Dear Customer,



Thank you for writing to TATADOCOMO!

We would like to inform you that your MNP request has been rejected due to
contractual oligation violation by your operator

Please feel free to contact us for any further clarifications or assistance
via
email at [protected]@tatadocomo.com or call us at 121 from your TATA DOCOMO mobile
phone or [protected] from a Non DOCOMO mobile phone.



Warm Regards,



Mahadev Kaushik

Nodal Officer

TamilNadu Circle



From:U Mohan [mailto:mohanu.[protected]@gmail.com]
Sent: Thursday, June 16, 2011 2:12 PM
To: listen; Nodal TN; Appellate TN
Cc: [protected]@whirlpool.com
Subject: Fwd: NO PROPER RESPONSE --MY MOBILE NUMBER [protected]
[|BAL|[protected]|[protected]|]



Dear Team,



Find below mail will self explanatory, from airtel clearance given, but from
tata side i am not get any msg, kindly look and resolve the issue
ASAP....................




Thanks & Regards

U.Mohan
Area Service Incharge - NASA
Whirlpool Consumer Services
Mob: +91 [protected]
LL:[protected]
" Experience is the essence
of failures"



[protected] Forwarded message[protected]
From: U Mohan
Date: Fri, May 27, 2011 at 1:54 PM
Subject: Re: NO PROPER RESPONSE --MY MOBILE NUMBER [protected]
[|BAL|[protected]|[protected]|]
To: [protected]@airtel.in, [protected]@in.airtel.com, nodalofficer.[protected]@airtel.in

Hi Christuraj A,



Pls find below new UPC for my mobile number [protected]



UPC Code: AT146765 Expiry date 10/06/2011



Thanks & Regards

U.Mohan
Area Service Incharge - NASA
Whirlpool Consumer Services
Mob: +91 [protected]
LL:[protected]
" Experience is the essence
of failures"



On Tue, May 24, 2011 at 10:12 AM, wrote:

Dear Mr. Mohan,

Thank you for writing to airtel.

This has reference to your concern regarding port out rejection for your
airtel
prepaid number [protected].

We regret for the delay in responding to your email and sincerely apologize
the
inconvenience caused to you in this regard.

We would like to inform you that regenerate the New UPC code and send us the
details to initiate further action.

We request you to mail us the new UPC code enabling us to do the needful.

Please feel free to speak to our call center executive on 121 regarding any
query/ request and 198 (Toll Free) for any complaints. You can also email us
at
[protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if its still unresolved. You may send an email at
nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30
PM
Monday to Friday. The Nodal officer will provide a resolution to your
complaint
in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM
to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards,

Christuraj A
Appellate Office
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please
click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=4345434CB5D6
395DA5E9226AF8 B4D8FCC
944943F96E92A54B5C6CBC3CE3050B6D93454B4D43E464F4FB4&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant
information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: mohanu.[protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 21/05/2011 17:02:26
Subject: No Proper Response --My Mobile Number [protected]

Dear Team,

I have registered for MNP from Airtel to Tatadocomo, But from Airtel
side clearance is not given to TATA Tele services. I tried you customer care
number not able to get correct solution. Kindly check my request for MNP and
give confirmation to TATA Tele service ASAP.............

Find Below Details

Mobile No: [protected]
Connection Type: Prepaid
Name of Connection holder: U.Mohan
Reason for Regesion from Airtel: Legal Problem.

Kindly update the status, i need to switchover from Airtel to Tatadocomo.


Thanks & Regards

U.Mohan
Area Service Incharge - NASA
Whirlpool Consumer Services
Mob: +91 [protected]
LL:[protected]
" Experience is the essence
of failures"

Dear Sir

My cell no. [protected] is showing inactive SIM.
I'd like to reactivate it at the earliest.

Many Thanks

Anurag Mitra
Calcutta

Dear Sir,

My mobile no. is [protected]. the prolem is very simple that on this number National Roaming is not activated. when i am gooing Haryana or rajasthan my number is not working.

I called several time call centor but no result. I walked to Airtel relationship office , they change the SIM but no result. I told him that it's not SIM problem it's Roaming facility is not activated but they didn't respond.

Please activated the National Roaming facility on this number.
This service is defult activated on every number so why not activated on [protected].

Please do the needfull. I haven't time to go every day Airtel office for this job.

Thanks
Tika Ram
168, Munirka Village, New delhi.
Mob: [protected]

Dear Sir/Madam
i have booked your new HD DVR on 24th May 2011 through internet.The amount I have paid through my credit card was 4890/-.Next day i have got call from you that HD dvr is not available in my city(Agra) and refund will take place in 7 days.
But it is sad to say that after calling so many times to your customer care i have not got my amount so far. Please do some needful otherwise i will be compel to take some legal action against you.
Detail are followed-
Visa Credit Card No. xxxx-xxxx-xxxx-6009
unique transaction ID is 195937.
Bank transaction ID is 999084.
Amount is 4890/-
Ashish Singh Chauhan
Mobile: [protected]
Agra

my self yogesh jagtap my mobile no is [protected] yesterday 2 PM you air tel message you mobile game download so you mobile Rs.10 less but i am not download any game yes your air tel company activate any things and claims and blame the customer you are activate this things so i am not activate any things so re tune my mobile balance this second or third time your company activate any facilities or blame the customer
i decided my mobile any other company portability

Ihave digital services of airtel.it is not working since four days(error code B001) . we made several complaints but it is unattended.Your Kota service head Mr.Sanjay Mishra is not taking the matter seriously.
Complaint was lodged on 30/06/2011 through cc, ref no.9563321 for "video problem".
message recieved is that problem is resolved.
Inspite of contacting your local Kota(rajasthan) office, no proper respose was recived.
Company like Airtel is doing this type of thing!!!!!!!!! Its. Shameful.
Service Head should look into the matter immediately & its a humble request from a customer that "Please keep professional & dedicated staff".

Vishal Saxena
[protected]

Sir,
My name is Animesh. I received 1 sms 'Thanks for downloading Java Game from Airtel. You have been charged Rs 99. Latest games http://gclub.in browsing @ 30p/20kb',[at 11:36:35pm,01/07/2011], but i haven't downloaded any game from Airtel @99. Please refund my 99 rupees. My mobile no is [protected].
Thanks,
Animesh Gautam

CUSTOMER RELATIONSHIP NO. (IN BOOKS OF AIRTEL) [protected]

This is for the information that we had purchased 31 connections for Delhi ,18 connections for Maharashtra and Gujarat & 10 Sims for other states of north India.in the month of January.

Our Director had personally written severel letters to Mr Deepak Sharma(Executive airtel [protected] & Mr Rajat Gupta Executive Airtel [protected](the main people who matured the deal)in Airtel for activation of connections.

After a extreme struggle we got activated the Sims for Delhi, Maharashtra & Gujarat.

Very Sorry to say 3 connections for U.P & 2 connections for Punjab and 2 sims for jaipur are still pending for activation.Airtel people are not intreasted in activating them also.

Our people had contacted their executives for number of time either they ask for some new more documents for every time .

Mr Vijay Kumar (Our Executive) contacted Mr Jagmohan(Contact No. [protected]) & Mr Sukhwinder contact [protected] ( Sales Executives Airtel) They replied Our Madam Mrs Bindu Gupta [protected] does not clear documants in One go, You submit you Id proof then we will tell you what all we require.(They are particularly not intreasted in the deal all three of them)

Mrs Jaya (Our Coordinater) have mailed the documants to Mr Ambar(Executive Airtel UP)contact no.[protected] for activation but he is also following the same procedure as his collegues.

Regret to say we have still not revceived any SIMs for jaipur yet.

This kind of behaviour is never expected from the executives of a company like airtel.They have made a corporate conection so fussy that our company has generated new problems instead of reducing them.




Regards,
Atul Mehra
Zonal Sales Manager
PARAS LUBRICANTS LTD.,
C-573 , 2nd Floor ,Saraswati Vihar , Outer Ring Road, New Delhi 110034
Landline: +[protected] Mobile: +[protected] Website :www.palco.co.in

Dear Sir,

From Monday[protected] I am contacting on Airtel customer care helpline [protected] to solve Technical error but no one providing any solution. I call them for atleast 30Itimes in this week but every time they commit to send engineer on same or next day. But fact is that no one visited my home untill 20-06-11. And after visiting on 20-01-11 they installed old and defected piece of setup box. Again I start calling and registring my call to customer care and also at the same time I am calling there Nodal officer Mr. K Rao. But the responce and service I am getting is entirly unsatisfactory. Even for the period when there is signal problem, airtel deducted my account at the rate of Rs. 9 per day.
One request no. which is registered is 9102873.
Now on today they instaled new setup box again.
For the same i already in advance deposit Rs. 350 in my account. As you see there no delay from my side but the way Airtel giving service is unsatisfactory.

Error code Id B001 in the set up box
Current address
Flat No. 21, Bldg No. 11, vijay Vilas, Ghodbunder Road, thane West
Maharashtra

I had invested atleast 5 to 6 hrs in talking to solve the problem, it causes some where Rs 10000 to me as my time invested in solving the problem.

Please do the judgement ..

regards

vikram
[protected]

Dear Sir,

I am Mr. Gourav Krishna Parab., holding a postpaid mobile connection of Bharti Airtel Ltd. My Mobile number is [protected]. I was having prepaid connection of this number previously, which I have converted to postpaid. This service has activated on 25th of April 2011. I had checked my bill and paid the same on 19th May 2011 of which due date was 24th May 2011 and Amount was Rs.1050/-

Even after paying the bill I got call from the airtel for non receipt of payment on 24th May 2011. So I gave the details of receipt to their representative. But after that also I got the call from airtel next day itself. I again shared the same details with them. They could not resolve the issue yet and thereafter I am receiving a call from them every day for the non- receipt of bill. Initially twice or thrice I shared all the details patiently but those calls were not stopped.

Those calls were going on daily for that whole month almost and I was giving the same information about payment receipt. In the next month I paid the bill for the month of May, Rs. 2400/- after informing the details about the last month payment receipt to the airtel representative on 24th June 2011 which was due on 24th June 2011.

Even after paying the bills on time and giving the details about the receipt, airtel has stopped my outgoing and GPRS services for four hours. There is another problem I faced during this transaction that their outlet/gallery where I made the payment is closed for so many days. So I could not even trace what happened with my payments. I don't feel that it’s my duty to trace for the payment with their outlet and I am not having that much time for that.

Now, still airtel representative are calling me and taking my valuable time every day (almost 15 minutes). I am facing this problem for last whole month. I want compensation for the harassment, loss due to the stopped services and time of mine which they had taken. Could you please help me out regarding this? I am sending herewith a scanned copy of the all payment receipts.


Regards,

Gourav

Airtel Number - [protected]
Purchased On - 22/5/2011
Activated On - 24/5/2011
Terminated On - 29/5/2011
Reason for Termination - Verification Failure due to Customer Out-of-Station

I purchased Airtel Broadband datacard modem for use during outstation travelling while on move. datacard activated on 24/5/11, while I left town for extensive one month travelling on 25/5/11. On 29/5/11, my new connection was terminated and de-activated for no apparent reason or intimation. I returned home 3 days back and upon enquiry, was told my connection was terminated for non-completion of verification process.
Surprisingly, while the broadband services were denied to me during my critical travelling, I received a bill for Rs.300.00 odd.
My complaint -
1. If the company is unable to complete verification due to non-availability of customer, does it entitle them to terminate services when customer spends 2500/- for availing broadband services?
2. Company does not bother to intimate customer before terminating connectivity?
3. Company keeps its billing meter activated while daring to terminate services and keeps charging customer even when broadband services denied?
4. If such pathetic and irresponsible customer services come from primium institution like AIRTEL, what is the services level with lessor known institutions?

Pratyush Srivastava

Hi, my name is Vinayak. This complaint is regarding the messages that I am getting daily from 56660 and AM services. Every day I get 2-3 messages from 56660 and 3-4 messages from AM services. From 56660 I get discount offers message and from AM services I get for Airtel services messages. From last 6 months I have called Airtel customer care and given complaint more than 10 times but nothing is working out. I am really getting irritated by this. Every time I call customer care they tell they will resove this, but nothing is happening. This is happening only in Maharashtra. I am from Bangalore and service of Airtel there is excellent. I am using Airtel from last 10 years, but now I am planning to shift to other service providers as I believe service of Airtel in Maharashtra is pathetic. Always they say it will get resolved in 45 days and my DND will be actviated, but till now nothing has happened.

I just want messages from 56660 and AM services to be stopped.

Regards,
Vinayak Das
M - [protected]

I am using airtel digital tv, customer id [protected]. i purchased a new tv for my drawing room, i wanted to shift my airtel digital tv connection from bedroom to drawing room, for this i requested to airtel digital tv's customer care number [protected] on date 21/06/2011 & they promised to fulfill the request by 23/06/2011. This didnt happened. I again called them on 25/06/2011 & they promised same to be done by 27/06/2011. Again this didnt happened. Once again i called them on 30/06/2011 & talked to their senior & he promised to fulfill the request by 01/07/2011 by 4 pm. Again this didnt happened. Each day i had to call them hold the line-explain the whole matter to them-talk to them for near about 15-20 minutes. Its just a waste.
Their customer care number is very poor, the call disconnects many times talking to them, again one has to call & repeat the same story to them. If you select option for a new connection then one is able to speak to customer care executive that shows they are hungry to sell their products but do not bother at all for after sale services & customer care services.
Kindly solve this matter & put a heavy penalty on them.
Regards
Krishna Arora (Sachin Arora)
Flat No. 440, D3 Tower, VIP Road, Zirakpur, District Mohali, Punjab
[protected] / [protected]

Hi,

I'm a AIRTEL (karnataka) user and am on Raoming in hyderabad. Accidentally i got subscribed to Airtel Mobile Tv and have been charged Rs 40 for one week. I thought i will be unsubcribed after that week. To my surprise i have been charged Rs 150 for continuation of the mobile TV service.

As i'm in roaming and cant call customer service (as i will be charged hell lot of money again to call karnataka Customer care) i tried Unsubscribing the service by sending TVUNSUB to 54321.

I didnt get any confirmation message from them. But thought it got unsubscribed. After a month ,today again i got charged Rs.150 for the same.

What the hell is happening. can anyone tell how to bring these guys to justice.