Airtel Complaints & Reviews

Find below my mail history still from airtel side no response and MNP request is not yet complete. When i call the customer care no proper response. For reaching customer care i wait more then 20 to 30min, and after sending MNP request some unwanted service activated, even though i stoped the service also they debit in my account

Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you earlier.

We are currently resolving your query and would revert to you within in 24 Hours.

Warm Regards
Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: Re: NO PROPER RESPONSE --MY MOBILE NUMBER [protected] [|BAL|[protected]|[protected]|]
Date: 25/06/2011 06:52:43 PM
From: mohanu.[protected]@gmail.com
To: [protected]@airtel.in;nodalofficer.[protected]@airtel.in;[protected]@in.airtel.c...⇄
Message body:
Dear Team,

Pls find the New UPC for my mobile number [protected]

New UPC: AT323394
Date: 10/07/2011


Thanks & Regards

U.Mohan
Area Service Incharge - NASA
Whirlpool Consumer Services
Mob: +91 [protected]
LL:[protected]
" Experience is the essence
of failures"



On Tue, Jun 21, 2011 at 3:27 PM, wrote:
Dear Mr. Mohan,

This has reference to your email regarding port out rejection for your airtel
prepaid number [protected].

We thank you for bringing your concern to our notice and apologize for the
inconvenience caused in this regard.

We would like to inform you that, your port out request has been rejected, as
you have availed the MNP offer provided by our retention team. However, once
the offer is withdrawn we request you to regenerate the UPC code to initiate
further action.

Please feel free to speak to our call center executive on 121 regarding any
query/request and 198(Toll Free) for any complaints. You can also email us at
[protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number. if it's still unresolved. You may send an email at
Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30
PM Monday to Friday. The Nodal officer will provide a resolution to your
complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send
an email atappellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to
6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards,

Vijath Kumar
Appellate Office
Bharti Airtel Limited

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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=7696F01E67A8
EB2C52BBC8184889CF
74B87D97FD23C54BFDE2B68AADD2061A0E02169AAEA2C6A90F81A&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: mohanu.[protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 20/06/2011 12:04:02
Subject: Re: FW: NO PROPER RESPONSE --MY MOBILE NUMBER [protected]
[|BAL|[protected]|[protected]|]

Dear Team,

Kindly update why...


Thanks & Regards

U.Mohan
Area Service Incharge - NASA
Whirlpool Consumer Services
Mob: +91 [protected]
LL:[protected]
" Experience is the essence
of failures"



On Sun, Jun 19, 2011 at 9:42 PM, Nodal TN wrote:

Dear Customer,



Thank you for writing to TATADOCOMO!

We would like to inform you that your MNP request has been rejected due to
contractual oligation violation by your operator

Please feel free to contact us for any further clarifications or assistance
via
email at [protected]@tatadocomo.com or call us at 121 from your TATA DOCOMO mobile
phone or [protected] from a Non DOCOMO mobile phone.



Warm Regards,



Mahadev Kaushik

Nodal Officer

TamilNadu Circle



From:U Mohan [mailto:mohanu.[protected]@gmail.com]
Sent: Thursday, June 16, 2011 2:12 PM
To: listen; Nodal TN; Appellate TN
Cc: [protected]@whirlpool.com
Subject: Fwd: NO PROPER RESPONSE --MY MOBILE NUMBER [protected]
[|BAL|[protected]|[protected]|]



Dear Team,



Find below mail will self explanatory, from airtel clearance given, but from
tata side i am not get any msg, kindly look and resolve the issue
ASAP....................




Thanks & Regards

U.Mohan
Area Service Incharge - NASA
Whirlpool Consumer Services
Mob: +91 [protected]
LL:[protected]
" Experience is the essence
of failures"



[protected] Forwarded message[protected]
From: U Mohan
Date: Fri, May 27, 2011 at 1:54 PM
Subject: Re: NO PROPER RESPONSE --MY MOBILE NUMBER [protected]
[|BAL|[protected]|[protected]|]
To: [protected]@airtel.in, [protected]@in.airtel.com, nodalofficer.[protected]@airtel.in

Hi Christuraj A,



Pls find below new UPC for my mobile number [protected]



UPC Code: AT146765 Expiry date 10/06/2011



Thanks & Regards

U.Mohan
Area Service Incharge - NASA
Whirlpool Consumer Services
Mob: +91 [protected]
LL:[protected]
" Experience is the essence
of failures"



On Tue, May 24, 2011 at 10:12 AM, wrote:

Dear Mr. Mohan,

Thank you for writing to airtel.

This has reference to your concern regarding port out rejection for your
airtel
prepaid number [protected].

We regret for the delay in responding to your email and sincerely apologize
the
inconvenience caused to you in this regard.

We would like to inform you that regenerate the New UPC code and send us the
details to initiate further action.

We request you to mail us the new UPC code enabling us to do the needful.

Please feel free to speak to our call center executive on 121 regarding any
query/ request and 198 (Toll Free) for any complaints. You can also email us
at
[protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if its still unresolved. You may send an email at
nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30
PM
Monday to Friday. The Nodal officer will provide a resolution to your
complaint
in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM
to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards,

Christuraj A
Appellate Office
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please
click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=4345434CB5D6
395DA5E9226AF8 B4D8FCC
944943F96E92A54B5C6CBC3CE3050B6D93454B4D43E464F4FB4&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant
information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: mohanu.[protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 21/05/2011 17:02:26
Subject: No Proper Response --My Mobile Number [protected]

Dear Team,

I have registered for MNP from Airtel to Tatadocomo, But from Airtel
side clearance is not given to TATA Tele services. I tried you customer care
number not able to get correct solution. Kindly check my request for MNP and
give confirmation to TATA Tele service ASAP.............

Find Below Details

Mobile No: [protected]
Connection Type: Prepaid
Name of Connection holder: U.Mohan
Reason for Regesion from Airtel: Legal Problem.

Kindly update the status, i need to switchover from Airtel to Tatadocomo.


Thanks & Regards

U.Mohan
Area Service Incharge - NASA
Whirlpool Consumer Services
Mob: +91 [protected]
LL:[protected]
" Experience is the essence
of failures"

Dear Sir

My cell no. [protected] is showing inactive SIM.
I'd like to reactivate it at the earliest.

Many Thanks

Anurag Mitra
Calcutta

Dear Sir,

My mobile no. is [protected]. the prolem is very simple that on this number National Roaming is not activated. when i am gooing Haryana or rajasthan my number is not working.

I called several time call centor but no result. I walked to Airtel relationship office , they change the SIM but no result. I told him that it's not SIM problem it's Roaming facility is not activated but they didn't respond.

Please activated the National Roaming facility on this number.
This service is defult activated on every number so why not activated on [protected].

Please do the needfull. I haven't time to go every day Airtel office for this job.

Thanks
Tika Ram
168, Munirka Village, New delhi.
Mob: [protected]

Dear Sir/Madam
i have booked your new HD DVR on 24th May 2011 through internet.The amount I have paid through my credit card was 4890/-.Next day i have got call from you that HD dvr is not available in my city(Agra) and refund will take place in 7 days.
But it is sad to say that after calling so many times to your customer care i have not got my amount so far. Please do some needful otherwise i will be compel to take some legal action against you.
Detail are followed-
Visa Credit Card No. xxxx-xxxx-xxxx-6009
unique transaction ID is 195937.
Bank transaction ID is 999084.
Amount is 4890/-
Ashish Singh Chauhan
Mobile: [protected]
Agra

my self yogesh jagtap my mobile no is [protected] yesterday 2 PM you air tel message you mobile game download so you mobile Rs.10 less but i am not download any game yes your air tel company activate any things and claims and blame the customer you are activate this things so i am not activate any things so re tune my mobile balance this second or third time your company activate any facilities or blame the customer
i decided my mobile any other company portability

Ihave digital services of airtel.it is not working since four days(error code B001) . we made several complaints but it is unattended.Your Kota service head Mr.Sanjay Mishra is not taking the matter seriously.
Complaint was lodged on 30/06/2011 through cc, ref no.9563321 for "video problem".
message recieved is that problem is resolved.
Inspite of contacting your local Kota(rajasthan) office, no proper respose was recived.
Company like Airtel is doing this type of thing!!!!!!!!! Its. Shameful.
Service Head should look into the matter immediately & its a humble request from a customer that "Please keep professional & dedicated staff".

Vishal Saxena
[protected]

Sir,
My name is Animesh. I received 1 sms 'Thanks for downloading Java Game from Airtel. You have been charged Rs 99. Latest games http://gclub.in browsing @ 30p/20kb',[at 11:36:35pm,01/07/2011], but i haven't downloaded any game from Airtel @99. Please refund my 99 rupees. My mobile no is [protected].
Thanks,
Animesh Gautam

CUSTOMER RELATIONSHIP NO. (IN BOOKS OF AIRTEL) [protected]

This is for the information that we had purchased 31 connections for Delhi ,18 connections for Maharashtra and Gujarat & 10 Sims for other states of north India.in the month of January.

Our Director had personally written severel letters to Mr Deepak Sharma(Executive airtel [protected] & Mr Rajat Gupta Executive Airtel [protected](the main people who matured the deal)in Airtel for activation of connections.

After a extreme struggle we got activated the Sims for Delhi, Maharashtra & Gujarat.

Very Sorry to say 3 connections for U.P & 2 connections for Punjab and 2 sims for jaipur are still pending for activation.Airtel people are not intreasted in activating them also.

Our people had contacted their executives for number of time either they ask for some new more documents for every time .

Mr Vijay Kumar (Our Executive) contacted Mr Jagmohan(Contact No. [protected]) & Mr Sukhwinder contact [protected] ( Sales Executives Airtel) They replied Our Madam Mrs Bindu Gupta [protected] does not clear documants in One go, You submit you Id proof then we will tell you what all we require.(They are particularly not intreasted in the deal all three of them)

Mrs Jaya (Our Coordinater) have mailed the documants to Mr Ambar(Executive Airtel UP)contact no.[protected] for activation but he is also following the same procedure as his collegues.

Regret to say we have still not revceived any SIMs for jaipur yet.

This kind of behaviour is never expected from the executives of a company like airtel.They have made a corporate conection so fussy that our company has generated new problems instead of reducing them.




Regards,
Atul Mehra
Zonal Sales Manager
PARAS LUBRICANTS LTD.,
C-573 , 2nd Floor ,Saraswati Vihar , Outer Ring Road, New Delhi 110034
Landline: +[protected] Mobile: +[protected] Website :www.palco.co.in

Dear Sir,

From Monday[protected] I am contacting on Airtel customer care helpline [protected] to solve Technical error but no one providing any solution. I call them for atleast 30Itimes in this week but every time they commit to send engineer on same or next day. But fact is that no one visited my home untill 20-06-11. And after visiting on 20-01-11 they installed old and defected piece of setup box. Again I start calling and registring my call to customer care and also at the same time I am calling there Nodal officer Mr. K Rao. But the responce and service I am getting is entirly unsatisfactory. Even for the period when there is signal problem, airtel deducted my account at the rate of Rs. 9 per day.
One request no. which is registered is 9102873.
Now on today they instaled new setup box again.
For the same i already in advance deposit Rs. 350 in my account. As you see there no delay from my side but the way Airtel giving service is unsatisfactory.

Error code Id B001 in the set up box
Current address
Flat No. 21, Bldg No. 11, vijay Vilas, Ghodbunder Road, thane West
Maharashtra

I had invested atleast 5 to 6 hrs in talking to solve the problem, it causes some where Rs 10000 to me as my time invested in solving the problem.

Please do the judgement ..

regards

vikram
[protected]

Dear Sir,

I am Mr. Gourav Krishna Parab., holding a postpaid mobile connection of Bharti Airtel Ltd. My Mobile number is [protected]. I was having prepaid connection of this number previously, which I have converted to postpaid. This service has activated on 25th of April 2011. I had checked my bill and paid the same on 19th May 2011 of which due date was 24th May 2011 and Amount was Rs.1050/-

Even after paying the bill I got call from the airtel for non receipt of payment on 24th May 2011. So I gave the details of receipt to their representative. But after that also I got the call from airtel next day itself. I again shared the same details with them. They could not resolve the issue yet and thereafter I am receiving a call from them every day for the non- receipt of bill. Initially twice or thrice I shared all the details patiently but those calls were not stopped.

Those calls were going on daily for that whole month almost and I was giving the same information about payment receipt. In the next month I paid the bill for the month of May, Rs. 2400/- after informing the details about the last month payment receipt to the airtel representative on 24th June 2011 which was due on 24th June 2011.

Even after paying the bills on time and giving the details about the receipt, airtel has stopped my outgoing and GPRS services for four hours. There is another problem I faced during this transaction that their outlet/gallery where I made the payment is closed for so many days. So I could not even trace what happened with my payments. I don't feel that it’s my duty to trace for the payment with their outlet and I am not having that much time for that.

Now, still airtel representative are calling me and taking my valuable time every day (almost 15 minutes). I am facing this problem for last whole month. I want compensation for the harassment, loss due to the stopped services and time of mine which they had taken. Could you please help me out regarding this? I am sending herewith a scanned copy of the all payment receipts.


Regards,

Gourav

Airtel Number - [protected]
Purchased On - 22/5/2011
Activated On - 24/5/2011
Terminated On - 29/5/2011
Reason for Termination - Verification Failure due to Customer Out-of-Station

I purchased Airtel Broadband datacard modem for use during outstation travelling while on move. datacard activated on 24/5/11, while I left town for extensive one month travelling on 25/5/11. On 29/5/11, my new connection was terminated and de-activated for no apparent reason or intimation. I returned home 3 days back and upon enquiry, was told my connection was terminated for non-completion of verification process.
Surprisingly, while the broadband services were denied to me during my critical travelling, I received a bill for Rs.300.00 odd.
My complaint -
1. If the company is unable to complete verification due to non-availability of customer, does it entitle them to terminate services when customer spends 2500/- for availing broadband services?
2. Company does not bother to intimate customer before terminating connectivity?
3. Company keeps its billing meter activated while daring to terminate services and keeps charging customer even when broadband services denied?
4. If such pathetic and irresponsible customer services come from primium institution like AIRTEL, what is the services level with lessor known institutions?

Pratyush Srivastava

Hi, my name is Vinayak. This complaint is regarding the messages that I am getting daily from 56660 and AM services. Every day I get 2-3 messages from 56660 and 3-4 messages from AM services. From 56660 I get discount offers message and from AM services I get for Airtel services messages. From last 6 months I have called Airtel customer care and given complaint more than 10 times but nothing is working out. I am really getting irritated by this. Every time I call customer care they tell they will resove this, but nothing is happening. This is happening only in Maharashtra. I am from Bangalore and service of Airtel there is excellent. I am using Airtel from last 10 years, but now I am planning to shift to other service providers as I believe service of Airtel in Maharashtra is pathetic. Always they say it will get resolved in 45 days and my DND will be actviated, but till now nothing has happened.

I just want messages from 56660 and AM services to be stopped.

Regards,
Vinayak Das
M - [protected]

I am using airtel digital tv, customer id [protected]. i purchased a new tv for my drawing room, i wanted to shift my airtel digital tv connection from bedroom to drawing room, for this i requested to airtel digital tv's customer care number [protected] on date 21/06/2011 & they promised to fulfill the request by 23/06/2011. This didnt happened. I again called them on 25/06/2011 & they promised same to be done by 27/06/2011. Again this didnt happened. Once again i called them on 30/06/2011 & talked to their senior & he promised to fulfill the request by 01/07/2011 by 4 pm. Again this didnt happened. Each day i had to call them hold the line-explain the whole matter to them-talk to them for near about 15-20 minutes. Its just a waste.
Their customer care number is very poor, the call disconnects many times talking to them, again one has to call & repeat the same story to them. If you select option for a new connection then one is able to speak to customer care executive that shows they are hungry to sell their products but do not bother at all for after sale services & customer care services.
Kindly solve this matter & put a heavy penalty on them.
Regards
Krishna Arora (Sachin Arora)
Flat No. 440, D3 Tower, VIP Road, Zirakpur, District Mohali, Punjab
[protected] / [protected]

Hi,

I'm a AIRTEL (karnataka) user and am on Raoming in hyderabad. Accidentally i got subscribed to Airtel Mobile Tv and have been charged Rs 40 for one week. I thought i will be unsubcribed after that week. To my surprise i have been charged Rs 150 for continuation of the mobile TV service.

As i'm in roaming and cant call customer service (as i will be charged hell lot of money again to call karnataka Customer care) i tried Unsubscribing the service by sending TVUNSUB to 54321.

I didnt get any confirmation message from them. But thought it got unsubscribed. After a month ,today again i got charged Rs.150 for the same.

What the hell is happening. can anyone tell how to bring these guys to justice.

My airtel fixedline no.[protected] not working since 20/06/2011 and have made several complaints but all in vain as every new day I am promised to resolve by day end but that is not happening.
Further since last 3 days tha airtel complaint no. 198 has also started playing tricks as after 5 minutes of waiting and after reaching the copmplaint by going through all the options the no. simply disconnects making a mockery of my time.

I purchased a DTV connection online from Airtel on 28th.

Your person has not installed it till now.

Your technician came once on 29th and fixed the antenna. But did not install it saying he did not have enough cable.

He promised to return on 30th evening by 6.30 pm. I called him at 6.30 and he asked me to buy cable and keep. I bought cable and waited for him till 8pm.

since he did not come , i contacted him and he said he cant come and asked me to do what ever I can .

Is this Airtel service to customers? I have been using airtel mobile since 2003. never had such bad experience.

I have been calling calling your customer care for the past 3 days and I am getting very bad response from there too..

please tell me how I can cancell my connection. I WANT TO CANCEL MY CONNECTION AND MY MONEY REFUNDED.

Your immediate reply is requested

Regards

Venu Menon

To
the area maneger airtel
ghaziabad U P

This is to inform you that i dr.pushpa singh living in gzb has paid 500 Rs advance for airtel landline connection on 22-06-11 your service provider told me that connection will be activated within 3 days but till date connection is inactive i want to quit connection due to your incomtitant service providing system and rude behaviur of your staff kindly refund advance amount i am giving details of my connection airtel CAF no 2762846 ,cust name dr. pushpa singh
address vasundhara sec 10 D/52
cef no 2762846

thanx

On the 19th June, 2011, I recharged my Airtel Prepaid account with Rs.200/-. This was the message I received:
" RECHARGE SUCCESSFUL on[protected] at 08:06PM.Talktime Rs 1.00.MRP Rs 200.00. TransID[protected]. Send 3G to 121 to activate 3G Services
From: ERecharge
20:06 19/6/11 "

I got a talktime of Rs. 1.00/- when I recharged my account with Rs.200/-.
My phone wasn't on roaming and I had rarely used my phone for outgoing calls, the account balance became zero within a few days, ensuring that there was no error in the above-mentioned message I had received from Airtel on recharging my mobile.

On 26th June,2011, I again recharged my Airtel Prepaid account with Rs.100/-. This is the message I received:
"RECHARGE SUCCESSFUL on[protected] at 04:25PM.Talktime Rs 0.10.MRP Rs 100.00. TransID[protected]. DIAL 55255(tollfree) for special offer!
From: ERecharge
16:25 26/6/11 "
I got a talktime of Rs. 0.10/- when I recharged my account with Rs.100/-.
As in the previous case my account balance became zero in about a single outgoing call, ensuring that there was no error in the message I had received on recharge.

I am using a no [protected] and i have ported my number from vodafone to airtel on 25/2/2011 at the time i submited my documents at airtel relationship centre i requested to convert my postpaid no to prepaid but they refused to do so that u cannot convert postpaid to prepaid. u can convert it only after 90 days. after 90 days i went there but they are now saying me that there is no such process to convert a postpaid to prepaid. Please let me know will my number would ever be converted. varun

hi dear sir,
my customer ID is [protected] (Rohin Raina ) mob. no [protected]
on 27/06/2011, my tv screen show a message "no signal" & i lodged a complaint with customer care centre ( request No 9492130 for video problem ) and they gave me assurance that the problem will be resolved by 4 pm 28/06/2011.
on 28/06/2011 , i received a message that your problem has been resolved while as any body from airtel has neither visited my house nor the problem was resolved and then i contacted customer care again and they answered that they have raised a fresh request ( request NO.9511161 for wrong resolution domino), and the same will be resolved by 1pm 29/06/2011.they also provided me a mob. no .[protected] and told me to contact them, but no body was answering my calls despite my repeated attempts . aat arount 4pm some one attended my call and said that the engineer has already left for my house to resolve the problem....at around 6.30 pm i again contacted them but there was no reply to my call.inOn 30/06/2011 morning i again cintacted them and i was told that within 1 hour my complaint will be resolved .....now its alredy 9pm and no body has attended the complaint and no body is bothered to pick my call ...

sir i want to know was it my mistake to choose AIrtel Digital TV because i am using my aitel mobile sim from last 5 years and i thought that they will provide better service and also plz let me know is there is body senior with whom i can lodge my complaint . plz give their contact no.

regards
rohin
[protected]@gmail.com
[protected]