Airtel Complaints & Reviews

Dear Sir/ Madam
i have activated do not disturb service on my AIRTEL no. [protected] still i was getting the sms on my number for which i complained to customer care. they said that my complaint will be solved by 16 june 2011 by 6 p.m (complaint no. CDRGB[protected])
but it was not solved by due date . i again made a complaint om 18 june 2011(complaint no. 265754) and they said it will be solved in next 48 hours but it was not solved again.

i have given them the third reminder ( complaint no. 265754) still it was not solved .

on my 4th and last reminder customer care transfered my line to their senior officials and i have given them the full details of the sms and mr. harpreet sandhu promised me that my problem will be solved by 1st july by 1.30 p.m and still it has not been solved .

inspite of giving 4 reminders and the full details of the sms customer care is not willing to help and till date i am getiing the messages of builders and sauna belts .

i am waiting for your help and guidance

Regards
Rohit

my problem of activization of CUG will nt resolve from airtel , nodal office and also appilate auhority also, they not give any satisfactray rply, i m trouble from last two months . resolve my problem as soon as possible. and take action on them , they reponsable for delay, i am complaint for RAHUL in nodal office and SURBHI in appilate authority, take apropriate action againts them.
thanking you
GURPREET SINGH MAAN MBL [protected]

Dear Sir,

My Airtel no is [protected], i m using this no since Jan-11, from last month 12th June-11 , daily Rs 01 is deducting from my account i.e Rs 25 till dated, when i asked to costomer care on 06-07-11, the costomer care repesentive hasreplied that i have activated Job aleart on 11-06-11, which i have never done in my good knowladge.
when i asked for my job aleart activation request no. to him,the repersentative disconnect my call.
this is the new beg or say loot system of airtel company in now days.

please take hard action regarding this, because its happning in daily life.they make the fool thier costomer.

Thanks,

With Regards,

To:

Dear sir,
please refer my account no.14889203 in the name of shreya agrawal.last 1 week is was very slow and from 18.06.2011to till date.i.e 06.07.2011 it is not working .Hence your are requested to start immediatly .my complain no.47835492.it .please also give waiver in the bill.Till time your office did not brother to inform us when it will be connected. lastly i talked with your area manager mr.kurashi on 02.07.2011 at .11.00 A.M. He says that before 3.00 pm i.e.on 02.07.2011 it will started. But supprised to note that Till time the net connection is not started i.e.5.7.2011 dt.11.30 almost 19days are over.To day i talk with mr kurshi he confirm that withn half an hours it will start.lsurprised to note that i got the bill dated 22.6.2011 without waiver.please send the correct bill so i can pay within due date.but note that till 6.7.2011

Thanking you.


SHREYA AGRAWAL
[protected]

I am very much upset with this employee from retention department of Bharti airtel. Her name is Lata Soni

She called me on 29th June 2011 from her work no to discuss regarding my outstanding bill amount of rs 3900. There was some billing problems which she actually accepted and asked me to settle the amount to Rs 2400. I paid the amount of Rs 2400 and gave her the receipt number the very next day. She agreed that she will send me the settlement papers that will avoid the legal notice. on sunday i receieved legal notice and when i called her up, she did not recieve my calls, nor she called me back. Even if i could get hold of her, she would talk for 1-2 minutes and immediately would hung up on me. After 2 days of trying, she finally picked up and then she says that you did not pay the settlement amount. I said "What"? i paid Rs 2400 as we discussed and then you told me that you will provide me the settlement paper". She blatantly lied to face that we agreed on Rs 2900 and for this reason she was not able to release the settlement paper.

I just want to point out here that this is such an unprofessional behavior showed by Airtel employee and also from the customer service people. This attitude will not help Airtel to grow.

applied for port from airtel to uninor lost 10 days back airtel was not giving clearance to uninor so plz help me , mobile no is [protected]

--- On Tue, 5/7/11, Vinaykumar Harwad <[protected]@yahoo.com> wrote:


From: Vinaykumar Harwad <[protected]@yahoo.com>
Subject: Re: ACKNOWLEDGEMENT MAIL. [|BAL|[protected]|[protected]|]
To: [protected]@in.airtel.com
Date: Tuesday, 5 July, 2011, 9:23 AM

sir,
today also rs 5 dicuction from my balance my compliant no is[protected]
what to do.
Pl Let me know who is reposible for this.

let me know your company generral manager name and addresss.
company
company sectrtary name.

ceo no.

if not i will lodge compliant in police complent angaist co general manger cheating me.

please acknowledgement of recipt.
with nameand adsresss.

--- On Mon, 4/7/11, [protected]@in.airtel.com <[protected]@in.airtel.com> wrote:


From: [protected]@in.airtel.com <[protected]@in.airtel.com>
Subject: Re: ACKNOWLEDGEMENT MAIL. [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.com
Date: Monday, 4 July, 2011, 11:32 AM

Dear Customer,

We understand from your previous e-mail expressing concern regarding the deduction of balance towards Subscription service for your airtel mobile number [protected].

We regret the inconvenience caused in this regard.

We would like to inform you that, as per our records, an amount of Rs.60/- is debited towards your account for BIKU Subscription service till from[protected].

As a one time benefit we have credited an amount of Rs.50/- and the same will be credited to your account within 24 hours.

And the remaining Rs. 10/- will be credited to your account within 48 hours.

Deactivation of BIKU Subscription service:

We would like to inform you that your concern regarding receiving deactivation of BIKU Subscription service has been registered.

The service request number is [protected].

We will revert to you on or before[protected].

We request your cooperation until such time.

You may dial *123# (Toll free) to know about the balance and validity.

Currently, there are no other Value Added Services currently active in your account.

Alternatively, you may also dial *121# from your airtel mobile to activate/deactivate any Value Added Service instantly.

We hope that we have able to address your concern.

Please do write in for any further assistance.


Yours Sincerely,

DHINESH KUMAR.P. P.
Customer Care
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@in.airtel.com
Cc:
Sent: 04/07/2011 13:15:02
Subject: Re: Acknowledgement Mail.

sir,

since[protected]
ref. s[protected]
complaints. re deduction of rs5 daily from my mobile
b

in which authority given you to diduct.

RS 5 diducted with my permission or not use the and website

dates are 4th july


11th june
3rd feb
4th feb
12th may
12-06
11-06
10-06
3-06
2-06
1-06
31st may
30th may
and i have all complaints no
which are send to nodel officer/ supervisor.
respose in nil.

IT SHOWS THAT YOU ARE CHEATING CUSTOMER

vINAYKUMAR

COPY TO
NODEL OFFFICER MINAXI BORA

--- On Mon, 4/7/11, Vinaykumar Harwad wrote:

From: Vinaykumar Harwad
Subject:
To: [protected]@in.airtel.com
Cc: [protected]@yahoo.com
Date: Monday, 4 July, 2011, 5:07 AM

sir,
MY MOBILE NO IS [protected]
I HAVE BEEN CHARGED RS 5 EVERY DAY WHENEVER I RECHARGE WITH MORE THAN RS 30.
IF I RECHARED EITHER 75 OR 100
THANK FOR USING BIKU SUBSCRIPTION SERVICE FROM AIRTEL .
YOU HAVE BEEN CHARGED RS 5 LATEST GAMES HTTP GCIUB.IN

PL LET ME KNOW WHAT REASON AND POLICY OF CO.
ON[protected] SINCE THAN I AM SUFFERING.
EVERY TIME I GIVE COMPLAINTS,
THEY ARE ASSURING NEXT TIME DOSENOT HAPPENED.
MY COMPLAINTS NO S[protected]

PL LOOK INTO MATTER IMMIADIATLY.
ACKONOWLEDGE THE RECEIPTS


VINAYKUMAR
[protected]

CC NODEL OFFICER MAINAXI BORA

MINISTARY OF COMMUNICATION AND INF

--- On Mon, 4/7/11, [protected]@in.airtel.com <[protected]@in.airtel.com> wrote:

From: [protected]@in.airtel.com <[protected]@in.airtel.com>
Subject: Acknowledgement Mail.
To: [protected]@yahoo.com
Date: Monday, 4 July, 2011, 7:30 AM

Dear Customer,

Thank you for writing to us.Your mail has been received by us,we shall get
back to you within 24 hours.

Please note our new email id [protected]@in.airtel.com. In future post your
queries/request or complaints on [protected]@in.airtel.com

Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever
you write to us for a quicker response. Do not include any space or any
special characters between the digits.

** Log onto www.airtel.in . Register Yourself and enjoy the following
benefits
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View Itemized bills free of cost
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** Manage your account from your Mobile at your fingertips. Dial *121# for
account related information

** Quick Tips
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This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject:
Date: 04/07/2011 10:37:36 AM
From: [protected]@yahoo.com
To: [protected]@in.airtel.com
Message body:

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
defects.

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

respected authorities,

my name is kailash ramrakhyani and i have using airtel number [protected]. i have a complain against airtel telecommunication about unauthorized charges the detail is here

i have recieved a messege on 28/06/2011 that described you have been charged rs. 99 for java games. than i called customer care executive named amol.he told me in abusive language and told that they can do anything about that and he activated 4 more services on my number and detect 233 rs again than i called again customer care excutive named yogendra and i told him everyting and i told also that i want to talk nodal officer than he connect the call to senior supervisor mr. mithilesh than he gave me a number of nodal officer and send my request to company and refrence id is CHTWC[protected]
than i called nodal officer on 29/06/2011 named nidhi and she told me that i forward your request to company and request id is cbnra[protected] she promised me that they give solution and refund my money till 01/07/2011.
even i recieved about 5 messeges from company that described""your service number cbnra[protected] has been resolved" but problem is not solved and my money is also not refund.
now today 05/07/11 i hv recieved one message that"your games club subsciption is active at rs 5 per day"
i have detected total rs. 332 and i have recieved refund only 135 rs.means totl sum of 197 is still due and company didnt gave any description about that.
please give me solution for this problem.

Respected sir,
i am m.brahma teja (ph.no [protected]) using airtel service about past 4 years.my call barring password is blocked due to wrong entry of password. i call to customer care so many times.they tried to say this complaint is not related to us.we are know this complaint belongs to service provider.airtel is the best service provider but these kind of things are decrease the value in the society.
i was faced this problem about past one month,but it is not rectified until today.

so, i request you to sir plase reset my barring password.

I have purchase Gfive G9900i mobile on 20 june 2011. First i insert airtel prepaid card mobile no. [protected] and start to use. I receive sms - Thankyou for your registration from 58558 on 25.06.2011 01.24 AM and 25.06.2011 01.59 PM without sending any request and balance deducted Rs 3 per sms. At present my balance is Rs 0. Then i stop using this Airtel prepaid card and start using Vodafone prepaid card mobile no. [protected] but i receive again sms - Thank you for your registration from 58558 on 03.07.2011 03.41 PM without sendig or using any request and balnce drducted Rs. 3 again. Balance deducted from my both prepaid card must be credited to my above mentioned card as early as possibe and shoud not deduct balance in future.

Hello,according to me the airtel is the most inferrior quality service provider,that they will cheat all the customers at every time....as i know that they will deduct your balance in your account automatically without informing you, when you has enough balance......so pl be care full about thet this nonsense airtel, there network coverage is good,but service is very very poor compared to all other providers.......for example recently i had recharged 30 rs my airtel sim....nextday balance only 0.70........when i asked with customer care there answer is you ARE ACTIVATED HELLO TUNES....how it is activated without any info/message? ther answer is it is by flash msg.........are you agree this....am a software engineer, am using sony ericcson model from 5 years still now i didnt get any flash msg on that............they took my complaint also...no response after 1 week....complaint get deleted..............not only for me................most of the my friends had faced this problem, some will care about these problem,but most of them simply leave these matter....its quiet serious. thats why i spend my time to publish over here........now portability makes you to solve this problem easily......so i changed my service provider to other one...........

respected sir/madam

Please help me to resolve my issue.

we given request for closing of our broadband and telephone line with airtel on february 2011 for closing the broadband services, But it has been 5 months now and still my connection has not been closed and everytime i talk to their customer support i am assured that my connection will be closed but still my connection has not been closed and now a customer care representative called me and said i have to pay 466 in order to close the connection and requested me to keep the connection open.i told them i was told the connection was closed i also paid the due amount after request for termination in march.and was told the connection is now closed.even customer service confirmed that the request was iven in feb and the due amount was paid and said they will look into it and they never called back and now their billing section says i have to pay rs466 to close the connection.but why should i pay as i have not even used their services since february.even customer service checked my recordes and varified this.

so please help me to resolve this issue.

Telephone number : [protected]
Account no : 11460836

I recently bought Airtel Datacard (visiotek locked modem) @1800.
I bought 2G plan @200 permonth with 2GB data.
But I get very less speed or no speed. Also the internet connection goes disconnected.
I wrote to customercare/Nodal Officer/Applete officer more than three to four times, but everytime I get autogenrated email that the problem will be solved in three days, but those three days have never came in last 40days. Even No answer/reply.
AIRTEL is worse in terms of customer care. I think also the nodal officer/applete officer are slipping. They should be suspended to be so lithargic.

Though I am sure that my problem will not be solved by airtel and my Rs. 1800 are looted by AIRTEL. But I will atleast make Loss to Airtel by 100 times to stop atleast 100 people from buying AIRTEL 3G service.

Also I Hope someday I will be able to get my DATACARD UNLOCKED and get rid of AIRTEL.

I am not fan of vodafone, but they are atleast VERY GOOD interms of Customer Service.

WAKE UP AIRTEL.....................

I am Ganesh I am having airtel broadband connection. They charged dsl charges. I dont know what. I go to kodambakkam office htey ask to go t nagar office. I was shocked in t nagar The customercare officer racking the customer he is the senior citizen. the officer want to girls laughing. I saw the Customer ask any complaint copy. that customer care officer says not here you go to santhome head office they will give building document also. go go like that. I ask them simply he said sir this is not airtel office this is franchise. so you make a call 198 from your land line. more than two hours waste of my time. Finally they give Rs.250/- waiver. they are charging Rs.600/- i dont know what is that charge no one answer properly. Airtel superiors please watch your franchise customer care officers ask them to behave properly.

My name is rajasekaran, [protected]. today i recharged online for 50 rupees. Airtel activated caller tunes and deducted 30 rupees from my account. I called to 198 to inform them but they refused my compalint. Finally they informed me that he will redirect call to his higher official but he didnt pickup my call. Money still not credited to my account.

For those who are uninformed, if you have lost your mobile handset or your phone has been stolen, you can contact your network provider to block your IMEI number. They might ask you to get a Police FIR copy first, do as they say and finally ask them to block your IMEI number. Mobile network providers use a shared hosting service for blocking IMEI numbers, which means if you have asked network ‘Airtel’ to block your mobile handset,...

Hi,

This is Veeramani, using airtel dishtv. My customer id is [protected] and my mobile num [protected]. Im holding this DTH connection just for last two weeks and completely frustrated with their service.

1) First of all, the antenna is fixed in the wrong place where its the walking path to some people who stays in that building. When the engineer was trying to fix the antenna for the first time, I clearly told him that this is not the right place to fix, but he didn't listen me and simply fixed that.

2) Antenna got disturbed when some people carried some things and it lost the signals. When I reported this problem, theys sent an engineer, he simply adjusted the antenna and fixed that issue. Even I asked him to shift the antenna to some other place as its getting disturbed when people moving that side, but he simply didn't listen to my words and went off.

3) When I got a confirmation call to check for that issue, I reported them the same thing and they assured me to fix that issue asap (without any charges to shift the antenna).

4) But I didn't get any follow-up call after that. Meanwhile I lost the signals again due to heavy rain on Saturday(2nd July) night.

5) When I tried to check the status of old complaint, I didn't get proper reply from their customer care reps. They were simply using some polite words and trying to convince customers. Thats all they know!!!! They had no clue if there was any complaint already registered or not.

6) After listening to all my problems, they were simply registered a new complaint for the current problem as well as the old problem and even they assured me there will be no charges for shifting the antenna to some other place. However, I was fully dissatisfied with their service and wanted to cancel the connection and asked them for the relevant details. The floor supervisor gave me some website/mail id (Im not sure whats that exactly) to mail and assured that I will get the refund if I send a mail to this. It was supportdth.in/airtel.in. Still Im trying to figure out weather its a website or mail-id!!!!!

7) On top of that, I got a call from AIRTEL engineer this morning. He asked me about the problem and I have explained him. He simply said they will be charging for shifting the antenna!!!!

One thing I clearly understood from their customer service.

1) AIRTEL customer service agents doesn't give proper information. They are simply trying to convince the customers. I don't want to blame them. I think thats their process and they are simply following that.

2) AIRTEL service engineers doesn't have common sense at all. They are not ready to understand the main factor for this issue. They simply try to adjust the antenna and making sure it gets the signal when their visit.

Finally, I have decided not to continue with this kind of customer service. So I kindly request them to cancel my connection as soon as possible and provide me the refund.

I hope i wont get a machine kind of reply for this mail. Please understand my problems and do the needful.

Regards
VEERA

good afternoon sir i get daily 40-50 td-smsgupshup and i dont want this to happen so deactivate all my messages plzzzz.i want fast effect....my number [protected]

I bought Airtel broadband connection on 3rd may 2011. The plan was 1299
impatience & account number is[protected]ph [protected]) . Airtel asked me to
pay Rs 500 as advance payment & charged me Rs 1500 for wireless router.

However on 5th may the connection went dead. I registered the complaint &
given a ticket number & told that it'll be rectified same day by 4:45pm.
However the issue DID NOT resolve. I called them at 5pm where they told me
that for them case is closed & resolved. When I insisted that problem is
still there & no engineer visited me, they opened a new ticket & promised to rectify it next day by 1pm. The next day i.e. 6 May, problem was solved around 2pm.

However, the connection again went dead on 12 may 2011. This time again I
registered my complaint (complaint#[protected] but no action was taken for
more than 4 days. I repeatedly called airtel's customer care where the
representative was very rude & told me that they don't know why it is dead &
to live with such a service from Airtel. I then insisted on canceling the connection & they became more rude before finally issuing the canceling order[protected] on 16 May.

However Airtel broadband actually never cancelled the connection & I have since been getting repeated threatening calls from Airtel representatives to pay the bill or face action. One of them even came to my residence & threatened my mother who is a senior citizen.

If this is what Airtel is all about then I pity Mr Sunil Mittal for running such a scam service. I have registered my complaint with the NCR Nodal Officer too. I now want my entire amount to be refunded due to no service being provided to me for 7 days out of 14 days which resulted for monetary loss for
me & also want action to be taken against erring representatives of Airtel broadband.

Airtel slapped me with a 10 K bill for one month for over usage of 3G services. I'm using 3G since Feb, on Samsung Galaxy S phone, and have 3G monitor in place to check data flowing in and out. In Feb and March, data in 3G monitor and Airtel bill matched, so I was happy. Later on, in next bill I got a shocker. Airtel told me that I used 749.542969 MB in one month, where as 3G monitor was showing 265 Mb. 250 is free as per the plan, and rest got charged by Airtel. On asking for more details like IP's, where data was downloaded, Airtel customer care told me that they have the info, but can't give to subscriber. This circus went for 2 months, where I escalated this to nodal office and then to appellate office, but all were singing the same tune, that their system is state of art, and can't perform any mistake.
Finally on 25th June, 2011, I got call from Airtel(Pradeep), and he told me that he will help me resolve this issue. And to my surprise, on 28th June, Airtel cancelled my connection.

Just to note, that this connection was 8 year old, and was post paid, and I was astonished to see the treatment they gave to me.

Anyhow, life has moved on. I'm waiting for their notice, and will see if I can move to higher authorities or consumer court.

See below mail chain:



On Fri, Jul 1, 2011 at 11:14 AM, Gurpreet Singh <[protected]@gmail.com> wrote:

Thanks for canceling the connection without calling me back after promising to sort this out.


Regards
Gurpreet


On Wed, Jun 22, 2011 at 3:55 PM, Gurpreet Singh <[protected]@gmail.com> wrote:

It's been two weeks, and I didn't hear anything from you.


Pls go ahead and cancel my connection.

I would cherish the service I used for 8 years, but ended on a bitter note.

Regards
Gurpreet


On Wed, Jun 8, 2011 at 1:43 PM, Gurpreet Singh <[protected]@gmail.com> wrote:

All

Just had a call with nodal officer, and it's locked.

I'm not ready to pay the bill, till I get more information, on where on I downloaded so much data. There's lot of discrepancy in the bill and the 3G monitor data that I have.

On top of this, one of my office colleagues just told me, that he received a 15K bill, and he fighting for his cause with Airtel. There is surely some issue in the calculation.

Let me know if there's a middle way, and I can come forward and meet and explain personally. Till that time, I won't be paying the bill.

If there's no middle way, pls go ahead and cancel my connection.

Note: I'm trying my best not to be a defaulter and pay the bill before the due date. Am using this service for last 8 years, and never faced this kind of an issue. But if Airtel has made up it's mind that there's no middle ground, I am not able to help on this.

Regards
Gurpreet


On Wed, Jun 8, 2011 at 12:38 PM, <[protected]@airtel.in> wrote:

Dear Mr. Gurpreet,

We regret for the delay in responding to your e-mail.

This has reference to your e-mail regarding charges towards to 3G GPRS services for your airtel mobile number [protected].

Thank you for writing to airtel and providing us the opportunity to assist you.

This is to inform you that the 250 MB 3G GPRS Free Thereafter 30p/20KB with Rental Rs 200 has been activated to your account on 25/02/2011 and the same is in Active status.

As per our investigation in the invoice[protected] dated 21/05/2011, there was an usage of 767532 KB (749.542969 MB) in 3G GPRS services and Rs. 11544.90/- has been charged for the same.

As per respective plan, we have already given you a discount of Rs. 3840/- and the remaining amount has been charged as per Prorate basis.

After processing all necessary adjustments, there is an Outstanding amount of Rs. 9342.47/- in your account. We request you to clear the billed amount at the nearest Airtel Relationship Centre to avoid Late Payment Fee in further invoices.

Please feel free to speak to our call center executive on 121 regarding any query/ request and 198 (Toll Free) for any complaints. You can also email us at [protected]@in.airtel.com.

If it is still unresolved, you can get in touch with the Nodal Officer with your earlier request or complaint number. Please note that our email Id's have changed You may send an email at nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards,

Reddy Shekhar
Nodal Office
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 30/05/2011 23:57:52
Subject: Re: FWD: [protected] [|BAL|[protected]|[protected]|]

Hi

I'm back in Bangalore on 8th June. Will contact you after that.

I noticed your call, but was busy to respond back.

Regards
Gurpreet

On Mon, May 30, 2011 at 4:52 PM, wrote:
Dear Mr. Singh,

Thank you for writing to airtel.

This has reference to your e-mail regarding billing discrepency for your airtel
Postpaid mobile number [protected].

Thank you for your mail to airtel and welcome the opportunity to assist you.

We sincerely apologize for the inconvenience caused to you. We value the
relationship built with you and trust that one odd, unfortunate incident will
not come in the way of this association. May we reiterate that we share your
anguish and have taken adequate action to ensure the non occurrence of the same
in future.

We tried to get in touch on your airtel number [protected] but unfortunately due
to no response we were not able to reach you.

To address your current concern, we have raised a complaint regarding
the GPRS charges with the relevant team. For your reference, the Unique Service
Request number is 37701097. Our team will be contacting you by 02/06/2011,
12:49 PM with an update on the issue.

You may know the status of your Service Request by dialing *121#.

We thank you for taking out the time to voice your concern. At airtel, we
believe that it is our customers' feedback that helps us to improvise on our
services.

Please feel free to speak to our call center executive on 121 regarding any
query/ request and 198 (Toll Free) for any complaints. You can also email us at
[protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it's still unresolved. You may send an email at
nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM
Monday to Friday. The Nodal officer will provide a resolution to your complaint
in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM
to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards,







Syed Asif
Nodal Office
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=04 4 2
F68A9EB127C87878AF414799BEE12739FE7137B[protected]DF0177691&refno=[protected...⇄

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 29/05/2011 11:41:24
Subject: Fwd: [protected] [|BAL|[protected]|[protected]|]

Hi

I'm sending you entire mail of whatever happened till now.

Will give you a call when I'm back in Bangalore. Otherwise, you can give me a
call at [protected] after reading this email.

Thanks
Gurpreet

[protected] Forwarded message[protected]
From: <[protected]@in.airtel.com>
Date: Sun, May 29, 2011 at 11:37 AM
Subject: Re: [protected] [|BAL|[protected]|[protected]|]
To: [protected]@gmail.com


Dear Customer,

Ref: Email dated[protected], expressing concern regarding the 3G charges for
your airtel mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We sincerely apologize for any inconvenience caused to you in this regard. We
regret to inform you that we are unable to provide the information as per our
process.

Nodal Officer details:

The Nodal Desk has been designed to help resolve issues which have so far not
been resolved to your satisfaction.

You may contact the Nodal Officer of your region as per the below mentioned
details:

Contact No: [protected]
Email Address: nodalofficer.[protected]@airtel.in

The details for Nodal Officers are also available on our website www.airtel.in,

under the 'Contact Us' tab.

Nodal Officer details are also printed at the bottom of the main page of your
monthly Airtel bill.

The Nodal Officer will get back to you with the resolution / response within
10
working days. If you are not satisfied with the response from the Nodal
Officer, you may escalate your complaint / grievance to the Appellate Officer
with the details of your interaction with the Nodal Officer.

We request your kind cooperation and understanding in this regard.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.

Yours Sincerely,

Angelin Santhiya
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please
click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=DA3D5BA4DD3F
40454AB3DD2551B0DD3C4FB2D33E464D454A4D4C4B4E47494B4A4A&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant
information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 29/05/2011 10:32:04
Subject: Re: [protected] [|BAL|[protected]|[protected]|]

If you are unable to give me the details, I'm unable to pay the bill. I need
to
get confirmed before paying it, as increase is not lil, but 900%. This is not
a
standard case.
Is there an escalation process. I'm not find it useful to talk to customer
care
via 121.

Regards
Gurpreet

On Sat, May 28, 2011 at 3:11 PM, <[protected]@in.airtel.com>wrote:
Dear Customer,

Ref: Email Dated[protected] expressing concern about 3G charges for the
invoice
date[protected] for your airtel mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We regret to inform you that we are unable to provide the information as per
our process and guidelines.

We would like to inform you that the as per the plan, 250 MB Free and the
free
usage will be calculated on prorate basis.

We wish to inform you that on receipt of your mail, we have verified the
charges in your bill and found that you have been charged of Rs. 11544.90/-
towards 3G service and the discount of Rs.3840.00/-(prorate) has already been
provided towards the same and the charges are valid as per the usage and we
are
unable to reverse the same.

We hope that this response has addressed your query suitably.

Please do write in for any further assistance.

Yours Sincerely,

Gopinath Rajeevan
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please
click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from
below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=60A0E61069AA
ED127C808FF21F7E8F8DF[protected]F878C8F8E8988818A8E8FF6&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant
information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 28/05/2011 12:35:28
Subject: Re: [protected] [|BAL|[protected]|[protected]|]

I would like to know the sites I visited, that consumed lot of mbs. The
reason
is that I don't see any reason of my data usage going beyoung 250-270 Mb.

Thx
Gurpreet


On Sat, May 28, 2011 at 12:06 PM, <[protected]@in.airtel.com>wrote:
Dear Customer,

Ref: Email Dated[protected] expressing concern about 3G charges for the
invoice
date[protected] for your airtel mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We understand that you had mentioned concern about 3G charges for the
invoice
date[protected] for your airtel mobile number [protected].

We would like to inform you that 3G GPRS service for monthly rental at
Rs.200
/-,250 MB Free, [protected]@20KB has been activated in your account with effect from
25/02/2011.

We would like to inform you that the as per the plan, 250 MB Free and the
free
usage will be calculated on prorate basis.

We wish to inform you that on receipt of your mail, we have verified the
charges in your bill and found that you have been charged of Rs. 11544.90/-
towards 3G service and the discount of Rs.3840.00/-(prorate) has already
been
provided towards the same and the charges are valid as per the usage and we
are
unable to reverse the same.

We hope that this response has addressed your query suitably.

Please do write in for any further assistance.

Yours Sincerely,

Surekha Kagithi
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please
click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from
below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx

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