Airtel Complaints & Reviews

i and my fiance have been receiving unwanted sms for last 3 months inspite of NDND activated in 2007 and updated 4 months back. am receiving sms from

TM
DM
LM

and unknown numbers like

[protected] ( msg is about winning1 crore pound in icc world cup)
[protected] (sms about shopping festival)
there are more such unknown numbers which sms about discounts in property and flats and more.

i complained in april and they asked me to update my NDND, but stil i recieved sms .than on 30th June they gave me a complaint nos asking for 15 days to resolve problem

Now after 15 days they give me a new complaint number saying that old data base is not available due to technical problem and will now take 20 days to resolve problem, new complaint number - CDRGP[protected]

how do these companies get the mobile number in first place, until and unless they are selling it to them?? all my friends who have airtel number are facing the same problem, we recieve sms at 4pm,-5pm in the mrg 12pm-1am at night

my number - [protected]
my fiance number - [protected]

stop these sms immediately

Namrata
Mumbai

I have a Prepaid mobile connectin of AIRTEL (RAJASTHAN CIRCLE) bearing number [protected]. On 13.07.2011, I had surfed internet only for 12 seconds. As per log of my phone the data sent in last session was 5837 Bytes and Data received in last session was 15607 Bytes, Total 21444 Bytes means 20.94 KB (21444/1024) for which it should be charged Rs.0.60 @ 30 paise for every 20 KB. I got surprise when a reply message received that you had been Charges more than Rs.48.00. Usually it has been charging @ 30 paise per 20 KB. I checked my balance and found that more than Rs.48/- was reduced from my account. In past too, i have charged very high side.

Should the Biggest telecom player like AIRTEL use such practices which result in loss to their customer?

Hi to all,
My customer ID is :[protected]. I want to file a case on Airtel DTH .I have purchased Airtel DTH through internet-banking on airtel official website (www.airtel.in) on 8th july 2011. The company offer was (Payment 1590 Rs with 3 months free subscription with 250 Rs cashback). Therefore i made payment of Rs 1590. After payment the offer is (Payment 1640 Rs with 2 months subscription with 200 cashback). The company forcely deducts 50 Rs from 250 cashback and also reduces one month for free subscription.Please resolve my problme

Dear Sir/ Madam,

Since 03 July, 2011 Airtel is debiting Rs.5 daily to my account towards subscription for Hungama Club which I never subscribed to. My Mobile No. is [protected]. I want the company to unsubscribe my account immediately and fothwith refund the amount already debited

DEAR SIR ,

I USE MOBILE CONNECTION NO[protected] OF BHARATI AIRTEL IN THE NAME OF MAHESH KUMAR GUPTA , ADRESS : BD 37 RABINDRA PALLY , NATURAL GREEN , BLOCK 4/5A KESTOPUR , KOLKATA 700101 , I AM VERY MUCH HARRASE FROM THE UNWANTED SMS RECEIVE FROM THOSE THEY SEND ANYTIME SMS EVEN IN MIDNIGHT 12 O CLOCK , 2 OCLOCK ICOMPLAIN TO THEM MANY TIMES ON THEIR HELPLINE NO , NODAL OFFICER AND ALSO SEND EMAILS REGARDING THAT SINCE LAST 6 MONTHS APPROX BUT THERE IS NO RESULT , I CANT ABLE TO SLEEP EVEN DUE TO THESE SMS PLEASE GIVE ME A PERMANENT SOLUTION FOR THAT.

THANKS AND REGARDS
MAHESH GUPTA

NEVER BUY AIRTEL DIGITAL TV..... WORST OF WORST SERVICE AND PATHETHIC AND DUMB & PATHETIC CUSTOMER CARE
ITS BEEN ONLY 10 DAYS, I GOT ONE AIRTEL DIGITAL TV CONNECTION BY PAYING RS.1590/- RIGHT NOW DTH NOT INSTAL MY ADDRESS!!!!!!!!!!!!!!!!

I PAY FOR THIS CONNECTION ON 02.07.2011.................. MY FIRST AND WORST MISTAKE OF 2011.PLEASE HELP ME .......... BECAUSE IM NOW TIRED OF CALLING THEIR PATHETIC, IRRESPONSIBLE, DUMB AND HIGHLY INEFFICIENT CUSTOMER CARE SERVICE.

FRIENDS..... PLS THINK, NOT ONLY TWICE BUT AS MANY TIMES YOU CAN ...... AND NEVER BUY AIRTEL DIGITAL TV.

I'M USING TATA SKY ALSO FROM LAST ONE YEAR ......THEIR QUALITY, TROUBLE FREE SERVICE AND CUSTOMER SUPPORT IS MUCH MUCH BETTER THAN AIRTEL.

Respected Sir/Madam,

With due respect, I am writing this application to request investigation of the issue and take appropriate action.

I am a very old customer of Airtel with phone number [protected]. I activated internet on my phone number [protected]. I got this plan activated @INR: 249.00 (with unlimited usage)

Since I got a broadband connection at my home and vodafone internet was also available on my cellphone, I enquired for a lower rate plan. I was advised for a INR : 199.00 per month internet plan.

In the month of January I got a bill above INR 9000.00 but I did not get time to call Airtel.

Next month the bill was more than INR 6000.00 + previous bill. When I called Airtel, they told me its my usage and all the usage and high bill is due to internet.

I was not convinced so I called multiple times and talked to many people, but later I realized that I was wasting my time by calling them. No one from Airtel bothered to investigate and in the month of may my services were disconnected and the bill amount reached more than INR: 22000.00.

Now collection people are calling me @ office hrs and they are also sending Goons at my home. The situation has become very frustrating for me. Airtel people (Customer Care) don't help and the people who are threatening me use abusive language. When I ask for their Identity most of the times they disconnect the phone.


I am not sure whether this will be resolved here or not but still I request you to please look into the matter and if possible please solve.

I can not pay INR 9000.00 per month for internet usage on mobile (Please note that I had INR 249.00 unlimited plan before) which gives me only
4-5 kbps of download speed.


Thanks,
Dinesh Nim

My Airtel dth HD hangs every now and then. so i lodged a complain in the customer care. After a lot of hue and cry, they finally responded that the "stb" needs to be replaced since the software is not responding properly.

The issue is that they are replacing my stb with some old stb which i cannot guess would survive for how long , since my stb is in the warranty period so i think they are supposed to replace it with a new stb.

Kindly clarify it giving logical reasons. Also my warranty expires next month so if there is an error like the same after two months what should i do??

clearly the software not functioning is a technical problem where i m not responsible at all

I BOUGHT AIRTEL TV BEFORE 8 MONTHS . IN FIRST PLACE , IT DOES NOT GET SIGNALS WHEN IT RAINS. I CAN UNDERSTAND THE SIGNAL IS WEAK DURING RAINS. BUT NOW I AM GETTING AUDIO OUT PUT . WHEN I CALL UP THE CUSTOMER CARE . THEY SAID THEY WILL BE SENDING A ENGINEER FOR WHOM I SHOULD PAY 100 RS.

WHEN I AM NOT GETTING THE CHANNELS, ITS ME WHO IS LOOSING, WHEN MY TV IS WORKING PROPERLY , WHY SHOULD I PAY THE MONEY TO ENGINEER. ITS THE SETUP BOX WHICH IS CREATING PROBLEM WHICH BELONGS TO AIRTEL

ITS THE COMPANY WHICH SHOULD TAKE CARE OF SERVICE ISSUES, THE COMPANY SHOULD PAY THEIR ENGINEERS NOT CUSTOMERS.

WHEN WE PAY THE MONEY IN ADVANCE TO VIEW THE CHANNELS, WHY CANT COMPANY LOOK IN TO SERVICE ISSUES. ? WHY ?

I WILL NEVER REFER ANYONE TO BUY AIRTEL OUR CABELWALA IS BETTER . ITS NOT ABOUT 100 RS ITS ABOUT SERVICE.

I have given a complaint to Airtel Digital TV saying that i'm not able to hear sound. They took the complaint and immediately replaced the Set top box and told me that it will be activated in 48 hours. I was very happy with the customer service. Later it still is a big disppointment. It's been 15 days and i am not able to view any channels. It's been 15 days I gave a complaint to customer care by calling 12150.
Everyday i raised the complaint and here are the complaint numbers.

9521383
9638616
9764323
9801669
9764323 was raised again.
9829360

Everyday i raise a request and by evening i get a message saying issue is resolved. Where as it is not resolved. Airtel charges it's customers on a daily prorata basis. I had a balance of Rs 179.45 15 days back. For the past 15 days they have been deducting my balance inspite of my set top box not working and I am not able to see any channels. My current balance is Rs 88 only.
Please help me in this regard.

Thanks in advance

Vyshampayan Datar

In my cellphone with airtel number [protected], I was having balance of around Rs200/ before May 24th, I went abroad for 5 weeks, after I came back, all this money balance became zero, on 30th June, I had recharged with Rs. 222/( transaction Id is[protected] and Rs 55/ (voucher no. is [protected]) and also I had got message of confirmation of recharge in my cell phone, balance shown Rs. 267, but calls were not processing and balance became zero again on next day without any reason. on 1st July, After I checked with local airtel, they said, the sim validity was over, then I increased validity with Rs. 27/ and recharged again with Rs 222(transaction id is[protected]. On same day 1st July, contacted airtel 121 customer care supervisor and enquired how come previous balance gone and how come the recharge was accepted if the sim is not in validity. What if I recharge Rs 1000/ also, is it same thing will happen?, the customer care supervisor, she accepted the problem and launched complaint with CBNRA[protected] and promised will be resolved by around 5th July. But nothing happend. Waited and I contacted them again on today 16th July, the airtel customer care, now they are saying totally different, one time customer care representative saying as the recharged amount was used and another time the customer care floor supervisor saying as nothing was rechanged on 30th June, even after I gave the transaction id information.
Here again my questions are,
1. I did the sim to lifetime validity with Rs. 999/ in around 2005, what happend to this lifetime validity?
2. How can Airtel deduct or null the balance without any actual calls made?
3. How the Airtel accepting recharge transaction, if the sim is not in validity period, and cannot be used to make any calls, even to 121 customer care to ask why? (I have still in my inbox a proof of trasaction successfull message)
4. How Airtel customer care representatives and floor supervisors giving different reasons for the money lost and not exactly telling to resolve the issue..? some times, after long conversation with customer care, the phone line gets disconnected suddenly, why?.
If 121 customer care cannot figureout the problem, who else can resolve the problem and explain what exactly happend..?

I have been using my current mobile no [protected] since last six years and upgraded to internet service of Rs 98/- per month one year back. Still I was getting monthly bill amount rs 1000 to rs 1200 which is quite reasonable to my usage. But suddenly in the month of march, I received a SMS from AD service (airtel-service) that, "you have crossed your monthly credit limit of rs 4500/- and current bill amount is Rs 61000/-(Sixty one thousand rupee). I noticed it only when one day was passed and got a shock. I called up customer care and asked him about my usage. He said it will be known only when your bill is generated by 21st of march and said it could be a false message and you may not have to pay it.

Next day again I received another sms that your limit exceed and current usage is of amount rs 66710/-. I immediately called up customer care again to know which services I have been charged for. Still, he DID NOT have any answer further i instructed him to bar all of my services except call.

Again after three days I received my bill which was on due date and the bill amount was Rs 82079 /-. and from details of bill I got to know that rs 73948 /- of this was against wap_all service and Rs 7664 was tax upon this. So the total bill amount makes it to rs 82079/-.I repeatedly sent mail to their nodal office and appellate officer but could not get answer on time and later after weeks received mail that "we have verified your bill and all amount is correct".

I want to complain here that I DID not know what wap services is, and how I can connect to that. Also I do not know how to connect to airtel live.
Again if my monthly credit limit is rs 4500/ How come it reached to rs 82079/-.
I am not a prime minister of india or some Ambani so that I will carelessly use a service with in a weeks time which I can not afford in years.

In last six years I have paid an amount of approx rs 50000 only. How can I pay its double in a month only. Please help me to get out of this. I am really helpless.

Thanks & regards,
sandeep

I have been using Airtel Dish Tv from last 3 years .It has been a really painful experience .The support by the Customer care is of no use ,they never have a solution & the best part is whenever a customer calls Airtel Systems are on updation.The Remote which is a universal remote is a good thing but the usage is really bad of the remote ,the buttons are so hard its better to use two remote with this kind of remote .The other connection we use is Tata Sky from last 4 years or more which is a far better Service provider than Airtel .One new problem has come up now that the Dish Tv is getting restarted after every 2 mins & the picture on TV get hung.

Suggestion - Please provide user better quality devices as people trust Airtel .its really unfurtunate to say i would not suggest any one to buy a Airtel Dish Tv in future wih this kind of service

I was given a resolution date of 15th July 2011 which is today but no one has reached till now .
The customer care has nor extended the date of resolution to 16th July 2011.

I got a message on 15th July 2011
Message: "You are an Airtel STAR customer! Todays surprise offer. Get 10% cashback on RC225. Special offer only for you. Call 121313 for further details.".

When I called to the number mentioned in the message.

Below is the message spoken by voice recorder.

"You are an Airtel STAR customer! Todays surprise offer. Get 10% cashback on RC225. Special offer only for you. As an Airtel star customer you will be given extra 22.50 paise talk time for recharging RC225 offer only today."

If I recharge with RC225 I didnt get any talk time, If I called to customer care they are saying RC225 is a booster pack. If it is booster pack why they have mentioned about talk time in the voice message recorder and in the both the message and message spoken by voice recorder they havent mentions about RC225 is a booster package.

What I have to do now to get my amount back??

I have given a complaint to the Airtel customer care Ref # :[protected]

Thanks,
Suresh.

Hi Team,

From last few days I am getting unwanted calls and sms's from the following no.'s. Can you please block all SMS's and Calls from the following messages.

[protected]
[protected]
[protected]
[protected]

I have received around 115 calls in an hour from one of the above no.'s and my inbox is filled with 300+ SMS's in last 1 week. I keep getting some weired messages with derogatory text.

Request immediate action to stop these calls and SMS's from the above no.'s

Regards,
Ghansham ([protected])

Dear Sir,

I no longer require Yahoo Zone service. So, kindly unsubscribe my cell phone No. [protected] from yahoo zone service. The subscription to yahoo zone was done by the service provider without my consent.

Lakshmi

I have been using Airtel prepaid service for the last 3 months. All of a sudden without any notification my SIM has been blocked. I have been told that this is because I haven't submitted my documents, which is contrary to the truth. I have submitted all the relevant documents and I've been using the service for the last three months.Even if Airtel couldn't locate my documents, they could have asked me to submit them in the Lucknow city office or at lease intimated me before removing from the network. Because of how suddenly things had happened, I haven't been able to take important calls or make calls for 2 or 3 days, which is a serious loss for me and my career. Airtel isn't replying to my complaint mails, while the system claims they would respond in 24 hours. The retail shop tells they can't put me back on the network, it's like my number has been permanently removed from the network, it is not a temporary move. Even the call centre personnel have no answer. None of the representatives are equipped to answer my queries and they won't let me talk to people above their level. Now, I had 400 odd rupees in my account, and Airtel won't reimburse or return that and added to it the huge inconvenience of intimating 500 odd people of the change in my number. This is not an one off incidence, Airtel's service to its prepaid customers is very disastrously bad. People who activated 3g services have lost hundreds of rupees due to Airtel's system problems, though Airtel would agree to it, they would never reimburse the money. People are being swindled by Airtel for the last couple of years.

Somebody has to do something about this. We have already started sensitizing people about things on our campus. If guided I'm ready to take this up anywhere.

Thanks and Regards
Charuvagun S

Hi Airtel,

Please cancel all the subscription services, value added services, advertisements and promotion calls on my mobile number [protected] with immediate affect, I have tried calling customer care and it is of no use and also tried even stopping the unwanted service which I never opted for through SMS to 1909 and 121 and it is also of no use, In the first place why all the subscription and value added services are enabled on my mobile with I opting for it and also there is huge deduction like 30RS, 15RS, 10 RS, etc.

Request you to kindly look in to the matter asap and deactivate all other service except incoming and outgoing from immediate affect and reverse the deducted charges to the force opted service which I never opted even a single service.

Regards
Narasimha
[protected]

Unnecessary Balance Alerts which irritates me


Dear Airtel,

For past one month I am receiving unnecessary current balance alert messages. I do not want these messages as I can get the details when I need by dialing the *123#

My mobile number is [protected], and prepaid account using BlackBerry 9300 model.

I have also Emails account activated to check my emails. I do not have Internet account.

Can you please block these alert messages As Soon As Possible.

Please let me know how can I stop these unnecessary message in every 5 minutes.

If this problem is not going to stop, then ultimately I need to change my service provider using portability.

Please help me out as soon as possible.

Regards

Razzak

We signed for Broadband and along with Airtel gave fixed line. I paid Rupees 1299/- against new connection.After couple of days, they cut off out going felicity, when I called customer care they are telling my check bounced.I inquired with my bank, and my bank told me they do not have any trace of same check. Then again, I called Airtel customer care, they told me that, they got payment. I asked them following questions:

1. What is the reason for check bounce?
2. Where did Airtel deposit my check?
3. If check is bounced, where is the check sitting now?

They did not answer any question so far, my out going is not working? Be careful with airtel marketing team, they are bunch of liers. There are many shocks like this for postpaid number porting too.