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S
samir2shaikh
from Mumbai, Maharashtra
Aug 3, 2011
Resolved
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Address: Ahmedabad, Gujarat

behavior of collection telicaller
behavior of collection telicaller
very rude behaving from airtel retention department
this sameer shaikh my mobile number is +91 [protected]

i am airtel postpaid customer (airtel gujarat,ahmedabad) since last 2.5 years, i feel very Emberrsed since yesterday from your retention department (bharti house,ahmedabad)

i am reguler bill payee customer since i started my service from airtel,i never faced this problem so i have to contact to you but this time i ..

yesterday 27 - march - 2011 i got call from my client (client is thired party person) +[protected] mr kadir shaikh ,"he told me that i got call from[protected] number and one lady talk to me about your bill due and your service will stop weather you are not going to pay your bill' , and she using some miss language about you and your brother mohsin shaikh"

mohsin shaikh is my brother he is doing marketing all over india he came my home after 20 days we lost some money more amount of money in our business so he is very frustuate so he taking rest ate sunday -27-march-2011

sudunly he got call from[protected] RETENTION DEPARTMENT ,BHARTI HOUSE AHMEDABAD ,lady talking about payment due and she say we are going to disconnect your service and using some non professional wordwith calling

mohsin got lost his temper and using some words because he is very tired and frusted, (generaly we are not handling any call at sunday time)

MISTAKAE (MY PROBLEM)

1 ) SHE HAS USE MY CALL DETAIL AND DIRECTLY TALK TO MY CLIENT ABOUT MY AIRTEL SERVICES,PAYMENT,AND ALL THE THING WHICH WE CAN NOT DISCLOSE ANY INFORMATION TO THIRD PARTY

HOW CAN SHE TALK TO DIRECTLY MY CLIENT ......MY CLIENT DO NOT AWARE ABOUT ANY THING MAN THIS IS UNKNOWN PERSON

SO SHE GOT DAMAGE MY REPUTATION ON MY CLIENT & SHE HEART ME MY PERSONAL

2 ) HOW CAN SHE TALK TO ANY POSTPAID CUSTOMER ON SUNDAY ABOUT HIS BILLING AND BILL PAYMENT DETAIL IF SHE WANT TO TALK ANY ABOUT SHE CAN TALK ANY WORKING DAY AND I KNOW THAT I NEVER GOT CALL ON SUNDAY FROM YOU SITE

NOTE : SHE HAS USED WORD ON CALL -TERI MAA SE ,TEREY BAAP SEY AAISE BAAT KARTEY HAI,TUMAREY KHANDAN MAIN AAISE BAAT KARTEHAI,GHAR PEY AAPKO TAMIZ NAHI HAI, SO AND SO..

so plz take an action for this kind of rude behavior executive and department

kindly reply

WEBMATRIX

mohsin shaik / sameer shaikh


+91 [protected] / +[protected]
Aug 13, 2020
Complaint marked as Resolved 
I was using Airtel No:[protected] for an year or so. Of late starting from March i stopped using it as i was travelling and was not able to pay the bill an amount of Rs.1500 My contact list of people are getting calls saying your friend has not paid the bill and inform him to pay it immediately. The calling agency has used words like and informed my friends that call and tell him to send his wife and Mom to settle the bill amount.

I want to take legal complaint against Airtel.

I am getting calls from this [protected] This guy is threatening me that he will call all the contacts of mine and will damage my image. He has already contact 6 people of my contact and damaged my image. .

Please can anyone come to my help.

Can someone help me out ... Iam being mental harassed and my image has been damaged.

Thanks and Regards
samir shaikh
[protected]
Please reply me as soon as posible.

Airtel — very rude behaving from airtel retention department

very rude behaving from airtel retention department
this sameer shaikh my mobile number is +91 [protected]

i am airtel postpaid customer (airtel gujarat,ahmedabad) since last 2.5 years, i feel very Emberrsed since yesterday from your retention department (bharti house,ahmedabad)

i am reguler bill payee customer since i started my service from airtel,i never faced this problem so i have to contact to you but this time i ..

yesterday 27 - march - 2011 i got call from my client (client is thired party person) +[protected] mr kadir shaikh ,"he told me that i got call from[protected] number and one lady talk to me about your bill due and your service will stop weather you are not going to pay your bill' , and she using some miss language about you and your brother mohsin shaikh"

mohsin shaikh is my brother he is doing marketing all over india he came my home after 20 days we lost some money more amount of money in our business so he is very frustuate so he taking rest ate sunday -27-march-2011

sudunly he got call from[protected] RETENTION DEPARTMENT ,BHARTI HOUSE AHMEDABAD ,lady talking about payment due and she say we are going to disconnect your service and using some non professional wordwith calling

mohsin got lost his temper and using some words because he is very tired and frusted, (generaly we are not handling any call at sunday time)

MISTAKAE (MY PROBLEM)

1 ) SHE HAS USE MY CALL DETAIL AND DIRECTLY TALK TO MY CLIENT ABOUT MY AIRTEL SERVICES,PAYMENT,AND ALL THE THING WHICH WE CAN NOT DISCLOSE ANY INFORMATION TO THIRD PARTY

HOW CAN SHE TALK TO DIRECTLY MY CLIENT ......MY CLIENT DO NOT AWARE ABOUT ANY THING MAN THIS IS UNKNOWN PERSON

SO SHE GOT DAMAGE MY REPUTATION ON MY CLIENT & SHE HEART ME MY PERSONAL

2 ) HOW CAN SHE TALK TO ANY POSTPAID CUSTOMER ON SUNDAY ABOUT HIS BILLING AND BILL PAYMENT DETAIL IF SHE WANT TO TALK ANY ABOUT SHE CAN TALK ANY WORKING DAY AND I KNOW THAT I NEVER GOT CALL ON SUNDAY FROM YOU SITE

NOTE : SHE HAS USED WORD ON CALL -TERI MAA SE ,TEREY BAAP SEY AAISE BAAT KARTEY HAI,TUMAREY KHANDAN MAIN AAISE BAAT KARTEHAI,GHAR PEY AAPKO TAMIZ NAHI HAI, SO AND SO..

so plz take an action for this kind of rude behavior executive and department

kindly reply

WEBMATRIX
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    A
    ajit567
    from Mumbai, Maharashtra
    Aug 3, 2011
    Resolved
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    Address: Maharashtra

    My number [protected] has been deactivated by airtel.
    Airtel should stop harrassing customers by inventing new techniques.
    As this number is a premium number I suspect Airtel wish to make few bucks by deactivating and reselling such numbers to new customers.
    This number is Lifetime and I am regularly recharging this number.
    Last recharge was around 8 days before deactivation.
    Now I am told to resubmit the documents to get it activated.
    Today on 03/08/2011 I have resubmitted my documents at your outlet.
    Following is my alternative number :[protected]
    Rather than receiving ready made system generated replies to this email, I expect my number to get reactivated ASAP.
    Aug 13, 2020
    Complaint marked as Resolved 
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      A
      aloksingh24
      from Ahmedabad, Gujarat
      Aug 3, 2011
      Resolved
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      Address: South Goa, Gujarat

      Dear Sir,
      My Mob. no. [protected] (Airtel Pre-Paid) the company has activated Hellotune automatically and VAS too, many time I call to customer care to stop the service.... they assure also to deactivate it.....but nothing happen....many time I SMS also for stop the VAS but...company still started cheating... two day back they activated the hello tune without any information... I am suffering from such activity from last 1 year, customer care talk are also chargeable... so we can not call more time to deactivate such nonsence things.
      Pls help me......

      Thanks & Regards,
      Alok Singh
      [protected]
      Aug 13, 2020
      Complaint marked as Resolved 

      Bharti Airtel Limited — Cheated by the Company

      SUBJECT : TELEPHONE NO. [protected] ACCOUNT NO. 14207630

      On 12 Oct.2010 I requested Airtel company to deactivate the services as it was not needed. The request was verbally made at the Airtel store at sector 12 Fridabad. Later I received call from them suggesting that instead of cancellation you shift your monthly rental plan from higher to low plan of 349 permonth, keep it for three months on trial without using the broad band services for three months and the company shall provide you with a waver of Rs.1050.and no billing shall be raised.The person on line convinced me that Rs349 monthly plan for three months total comes to about1047 and with a waver of 1050 you shall enjoy non payment of bills thus why to go for cancellation of the services. On asking why you are insisting on this preposition the answer was, firstly you are a special customer to us and we give such offers to only special ones so that you enjoy all the benefits of deactivation without decativating the services. Secondly after three months of non usage by you if you feel to continue with our orignal services, it will be done. Regarding the waver of Rs.1050, I was told that within seven days the approvalof the waver shall be intimated to you. I in good faith agreed to the proposal forwarded by the company official and there and then, I requested for up dating email address as well as mobile no.
      Today it is 30th Jan 2011, various talks held with the company people before this, but all in vain. Complaints made to customer care and even to Nodal Officer has not yielded any response except that, we are looking into the matter. Having come to know about their intentions to delay the approval, I then moved immediate cancellation of the services fixed line and net services. Next I got a phone call from Nodal Officer asking me why cancellation? I explained him all about what had happened and how the assurances made on telephones have not been met. He again assured me that all the commitments made to you shall be honoured but at least you will have to keep the land line. In good faith again I agreed. But that too was a false statment from the person concerned. Approval not granted till date.
      Mean time the company stopped sending hard copy of the bills unduely raised by them. The company nver sent bills for my looking on the updated email, the reasons best known to them only.
      I finally again requested at Airtel store to cancell the fixed line by personally meeting Gorav Bhardwaj on 20th Jan.2011 who forwarded the mail to the department alongwith approval of waver of all the outstanding dues and also to send thehard copy of last three months bills by post.

      On 28th Jan I received three bills, fixed line has been deactivated temporarily. I am told that someone shall come to collect the instruement, no one has come, more than 7 days have passed. I am getting calls to pay the bill of Rs.649.

      The company, bythe willful act of its officialls, making false assurances on various occasions and intentionally delaying, hiding the real intentions to retain the client has caused to cheat the customer by raising the undue billing. Through this forum I request the company not to harrass me any more and withdraw the billing amount immediatly as assured and promised.

      For futher communication email address is: kaul.[protected]@rediffmail.com
      mobile no: [protected]

      CHAMAN KAUL on behalf of ABHINAV KAUL
      I am not agree with such statement untill I got my refund amount which you people have cheated from my account in last one year.
      I never Activated any VAS and Hello Tune in my account ever...remember it
      Dear Mr. Rakesh,
      You have deactivated the unwanted services from my number but did not refund the amount you have stolen. so kindly refund it in my account which you have charged in last one year.

      Regards,
      Alok Singh
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        sujit27
        from Korba, Chhattisgarh
        Aug 3, 2011
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        Address: Raigarh, Chhattisgarh

        Complaint date 3.08.2011 Time 4:25 p.m.
        Dear Sir,
        I had taken an airtel prepaid mobile connection no. [protected] in my name i.e. Sujit Chowdhury at Raigarh on 11.05.2011 and submitted necessary documents as required. Later on my services got barred twice due to non-verification of address in next two month period. On investigation I found that the connection is released in the name of one Chait Ram. I was surprised and charged the Airtel prepaid dealer how the ownership is changed and asked him to get it rectified. They agreed but again I found on 27.07.2011 that the services to my mobile are blocked. Matter was reported to the concerned dealer and also to the Airtel Sales Officer Mr. Nitin Choubey (mobile no. [protected]) on the same day. They assured that within 2 - 3 days it will be restored. But after a week today i.e. 3.08.2011 the services remain blocked even after regular follow up daily. Please help.

        Thanks.

        Sujit Chowdhury
        10.08.2011

        Rakesh Ranga
        Airtel Presence (Airtel Customer Service Team)
        Bharti Airtel Ltd

        Dear Sir,
        After continuous follow up with your local representative my SIM has been activated today. But more than Rs. 1580/- unutilized talktime, SMS pack facility, unlimited browsing with blackberry services have vanished.

        I feel totally deceived and harassed. Please help to restore all facilities which were got activated after making due payment to Airtel.

        Regards,

        Sujit Chowdhury
        16.08.2011

        Mr. Rakesh Ranga
        Airtel Presence (Airtel Customer Service Team)
        Bharti Airtel Ltd

        Dear Sir,
        I am surprised to see your comments dated 12.8.11 that you have not heard anything from me and I have not written to you. Please see my comments dated 10.8.2011 just above your comment which is prior to your comments. Also I have sent mails to you on 10th as well as 11th August 2011, which you have not noticed.

        On 12.08.2011 from Airtel (mobile no. [protected]) Ms. Rekha had contacted me at 02:51 p.m. and I had updated her regarding my grievances. Still how do shrug off your responsibilities by saying that I have not contacted you. This is really ridiculous.

        Now kindly return Rs. 1580/- unutilized talktime as a credit to my mobile account.

        Since the time has elapsed I got my SMS pack charged on my own and will get my blackberry services restored.

        Please do the needful without further delay.

        Regards,

        Sujit Chowdhury
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          M
          MANISH KUMAR 1982
          from Gurgaon, Haryana
          Aug 3, 2011
          Resolved
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          Address: Ghaziabad, Uttar Pradesh

          Dear sir,

          Through this, I Manish Kumar want to draw your attention towards poor service of Airtel. I have taken brodband plan[protected] of 'net' before 4 months of Rs.899 per month. But that plan was not activating properly. So i was decided to cut out the connection. On 21st may,2011, I have filed request to cut the phone & the request no is[protected],1483660,37991941,38050139.But no action was taken place by you. We have again & again filed the request but there is no impact on Airtel. From last 20 days, call from Airtel is coming 3-4 times a days, which creates very disturbance.If the process will continue like this then, I will complaint to police.

          Another case is happened with mobile ([protected])also. We have taken the plan 299 in which 12000 second are free, 200 sms is also free. But Airtel itself do not give theabove mentioned plan.Inspite of above plan, it activates another plan, many a times, I filed the request & request no is 35050139 but no action was taken place. I will do the payment only after adjustment will done & actually the plan which i have applied for be activated.


          Thanks
          Manish Kumar
          [protected]
          Aug 13, 2020
          Complaint marked as Resolved 

          AirTel — Broadband Discontinuation

          I am continuously requesting airtel for disconnection of my airtel no:[protected] since 7.5.2011 as they are not in a position to transfer my airtel connection to new location. At last on 15.5.2011, I wrote to airtel at [protected]@airtel.Co.In to disconnect my connection as I do not want want to continue using airtel services due to poor customer support. I made more than 10 calls to airtel customer care but their executives are not able to give satisfactory answers. Moreover I was put on hold for about 4 minutes while contacting to their punjab circle nodal officer's phone on 18.5.2011 at around 2.00 pm.
          Further, I informed them that I have left the address registered with airtel and if my connection is not discontinued immediately, I would not liable to pay any biils/ Dues to airtel. If any misuse of this connection happens, it would be the legal obligation of airtel only.

          Please help to get rid out of this and my airtel connection be disconnected immediately.

          Regards,
          kuldeep singh.
          [protected]
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            S
            satheesankaippilly
            from Mumbai, Maharashtra
            Aug 3, 2011
            Resolved
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            Address: Maharashtra

            Customer ID: [protected]. I have purchased Airtel Digital TV package including "Digital TV recorder + 1year South Megapack + Rs 250 Cashback + free installation" online. The payment made in a single transaction using my creditcard. Now the package validity is showing is for 2 months only. In 'my account' of the Airtel website, the payment is not reflecting as I made it. It is showing many transactions of small amounts. I had spoke to customer service at least 15 times and I did not got a proper answer. Once it was informed by their executive that, the validity extended and I will get a call for confirmation in the same day. But Never got the call and problem not resolved. Another time it was told that the validity now showing, is for the free viewing time and I have to recharge only after 14 months. But I had asked for a confirmation by e-mail, I never got it. I need only 12 month validity and Rs 250 cash back.
            Aug 13, 2020
            Complaint marked as Resolved 
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              J
              J Ramesh
              from Mumbai, Maharashtra
              Aug 3, 2011
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              Address: Chennai, Tamil Nadu

              Yesterday and today Rs 4 (each day Rs2 ) deducted from my pre paid Account towards SMS and call making charges. for your info i have not contracted anybody and also not sent sms but the above amount deducted from my account .

              Kindly check my account and rectify the error immediatly and reverse the amount deducted.

              My number is [protected].
              last 3 to 4 yrs m using the GPRS service they didnt charge me a single rupee now this month he charge me 5000rs for GPRS data charge i called up to the customer care in regards of charges he told me will reverce all charges its worngly charge to you i said ok when it will happen he said withing 48 hrs i said ok but till yet not a single rupee will reverce pls help me ASAP.
              Rs 10 are deducted every day for the last 3 days . i am not using airtel text based wap service and the site is http://igmobi.com

              kindly help me in refund my account otherwise be ready for immediae action and court notice also.
              you should more sms in sms pack u r very costly
              I am airtel prepaid customer.On 02/06/2009 company charged me for Rs30/- for subscribing hellotunes witch i have never applied /or requested.
              Please take up this matter and get me reversal of the same.
              My personal details are as under.
              Kailash bhatra
              airtel no-[protected]
              plz unsubscribe wapmobi fun on my no [protected]
              Airtel is deducting charges for calling costumer care. That's rubbish
              i am airtel postpaid subscriber. please tell why airtel charge to customer care calls. please send whole details information on my mail id..

              regards!!!!!!!!!
              [protected]@yahoo.com
              iam not subscibe to anything. But every day i get a message from 5432101, then immediately cutting the i rupee. so please give me the reply.
              sir



              i am using an airtel connection.today[protected]i got a message with a link . when i accessed it , they have charged me RS:99 for that .The complaint is about they have menstioned nothing about the amount will be charged if we access that link. i have got an another message once after i gone through that like . this is absolutely called cheating the customers through fake links with out giving proper terms and conditions. so please take necessary action for this kind of fooling.

              thank u
              my number is [protected]
              without any request AIRTEL itself deducted rs 10.00 for namitha subscribtion, even i don't know wt is this.wen contact customer care they say it will refund but wen?
              no is [protected]
              Dear Team,

              I am using the airtel no [protected].
              Many a time airtel deduct charges from my pre-paid sim without my knowledge.
              Whenever i dial airtel complaint no 198, oprater disconnect the call after put me hold for 5-6 minutes.

              Can be help me to solve the issue
              Dear team ,

              I am an old customer of the Airtel . but from last some time i am facing issues with u people.

              my no [protected] is prepaid connection , but now a days airtel is charging many charges from my balacne . i donot need any cricket update . i am a retired IRS officer and you are again and again charging me for career tips

              I donot want any kind of message service on my this noumber .

              I have already tried too many times to deactivate these services , but it is still activated

              Now please deactivates all these services and pay back all my balance that has been charges by you in last few months .


              Thanks and regards

              K G Sharma
              u can also contact me on [protected] , [protected],[protected]
              I request you to unsubscribe my frenzo accnt... m loosing balance because of this... kindly respond or take immediate action.... [protected] this is the mobile number for which i want to unsubscribe the account..
              My prepaid balances have been debited for the services I have never used First is Dialoguebaazi and second is video talkies subscription. Total debited is Rs 40 Do you want me to throw away your Sim card and forget about Airtel forever Please credit this amount as soon as possible
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                Vishal Pitliya
                from Gurgaon, Haryana
                Aug 3, 2011
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                Address: Ratlam, Madhya Pradesh

                my mobile number is [protected] mere number per co. Dwara balance debit kiya ja rha hai kripya kiya gya debit balance mere account mai credit kiya jaye aur mere number dwara apke 198 complaint kerne k liye call kerne per 198 nhi lag rha hai to pls kripa kerke 198 facility chalu ki jaye aur jitni bhi vas services apke dwara mere mobile pe chalu ki gayi hai unhe turant band ker diya jaye aur sara debit balance mujhe credit kiya jaye

                Airtel Mobile Services — Regarding Activation of GPRS and Deactivation of call conference service

                1)I had made request for activating my GPRS serivice via sms to cust. care on 8/5/08 the maximum time given was 4 hrs. The serivce was not acitvated even after 72hrs after contacting the cust. care. and the manager the serivce got activated after 4 days.
                2) i had given a request for deactivating my call conference serivice on 5 may 2008 and after making 3 to 4 request via sms and after directly contacting the cust. care my serivice is still not deactivated till date ie. 24 may 2008

                Airtel Mobile Services — UNWANTED VAS ACTIVATED

                Last day I have been deducted Rs 30 from Airtel Prepaid Balance for the hello tunes though I have not asked the authorities to give such facility .It has been came to my notice when I received a msg dated 10/06/2008 at 12:00pm mentioning “YOUR HELLO TUNES SUBSCRIPTION PACK FOR 30 DAYS HAS BEEN ACTIVATED”.

                Then I made a complaint to 121 that I have not made requisition to give hello tunes, the customer care centre of AIRTEL hasn’t registered my complaint and told me this may be of OUR TECHNICAL NETWORK PROBLEM AS MOST OF OUR CUSTOMER ARE FACING THIS. In the evening, when I called customer care regarding this matter, Mr. Pawan, who doesn’t know how talk said that “you have to again call up on 12/06/2008 to confirm that whether it our fault or u have made a request”. Till now It has not been deactivated.
                Please oblige me to get justice and make a provision for refund of Rs. 30 with immediate effect.

                This is to inform you, I am mentioning this to solve my complaint. Otherwise, I will publish this in Consumer Complaint Webpage.

                Airtel — Regarding GPRS activation

                Sir

                I have purchased new Pre-pad sim of AirTel on 31st January, 2010 at 20:30 Hrs and Re-Charge 98/- Rupees for GPRS activation at the same. Immediately I have received the message that Recharge voucher has successfully charged. After That I have given miss call to my another number of Airtel to check wheather it is working or not, and found that my new numbe is working. Again I have make a call to Help Line on 12118 for GPRS activation and but first time they refuse to give setting and say to check the number you have dialed because new series of Sim was not Up-dated in the system, So I request to him to update the number and provide me GPRS settings then he relies the situation and update my profile and tell about the GPRS settings and assured me that GPRS services will be started with in 24 Hours.

                I have checked after 24 hours but GPRS services wass not activated in my mobile so again I call to Helpline and they say that we have some problem and we forwarded your request to concern department and your problem will solve with in 24 hours.

                But Sorry to say till date my GPRS services is not activate in my mobile. Last time I have talk to helpline on 4-2-2010 and my complaint number is – 213975.

                Please look into the matter and revert back per return mail.

                Airtel Mobile Services — Complaint against GPRS SERVICES

                Dear sir,

                I was airtel pre-paid customer and my number is [protected]. I was having internet connection and used to recharge with Rs98/- , under that scheme I can use up to 2GB. I have migrated to postpaid connection with Rs199/- plan, naturally my Rs98/- plan for net connection got cut. I got in touch with customer care and was informed that it has to be reactivated with Rs 98/- and can use up to 2GB for one month and it will include in the next bill. As per their guidance, after reconfirmation with customer care, I have requested the customer care executive to activate the same as said on 19.07.10. But I received a bill of Rs3297/- + rent + tax etc. I contacted the customer care, they are saying foolish reason for the whooping phone bill. I cannot avail 2GB till 04/08/2010 (my bill generates on 04/08/2010) . So why I was misinformed by airtel customer care executive???........... So i made a complaint to Airtel showing all these above facts.. so far i have not recd any reply from Airtel except auto generated acknowledgement of the receipt of the complaint.

                I humbly request the concerned to consider the matter and waive the raised extra amount for the internet usage.

                Again I request all higher authorities to advise customer care to pass right information to the customer or else Airtel will loose its image as well as customers.




                Yours faithfully,

                Ramnadh S

                Airtel — Unwanted subscription services activated

                My mobile no: [protected]

                I have prepaid card from Airtel since last 5 years, last week I have received two consecutive a messages saying that ‘you have been renewed for football subscription service from Airtel. You have been charged Rs. 10. Enjoy best Games! Dudecting 10 Rs. Each time from my balance amount. I had spoken to the customer representative at their toll free no. but got reply saying we cannot refund the amount. I don’t understand even though I have not subscribed to any service why this deduction that too twice in a month (19/08/2010 & 29/08/2010).
                Hope this complaint will work.

                AirTel — UNWANTED ACTIVATE SERVICES

                DEAR SIR,
                I am facing problem with my service provider.In my mobile no.[protected] activate unwanted services by service provider and cut money thereafter,i call his customer care associates he will cut the call in mid session of call & also block my customer care line.

                Yours faithfully,
                ADITYA NARAYAN SINGH
                the service of airtel is very poor

                AirTel — unwanted service activated

                Respected Sir,

                My number is [protected]. For the past few days i have been charged for unwanted 54321 services for which Rs. 5/- per day are being deducted from my mobile. I called/discussed with the airtel custmer care several time about this problem and they given assurance that the said service will be deactiveted upto 31st Jan. 2011 but the said serive have not been deactivated till date. I have never subscribed any of the services.please stop the above service at the earliest.

                Thanking you
                The same problem have not been solve till date. I made complaint to the airtel customer care several time in this regard but in vain. Due to said problem I applied for mobile number portability but my request has been rejected by airtel. Thereafter I made complaint to the airtel customer care regarding deduction of balance & MNP but no action has been taken on my complaints till date. I am facing very lot of problem. Please solve the above said problem at the earliest.

                Airtel — Activating and charging for Unwanted Services(Not asked for)

                Telecom companies are very smart..
                They charge yo u for services which you have never asked for (PREPAID CUSTOMERS).
                Today I am a victim of such cases for almost more than 10 times.
                Company had a promotional call which u not even answer several times.
                Later on you came to know that some amount has been deducted from your prepaid account balance.
                First thing which came to your mind will be 'IS THIS THE SERVICE I REALLY NEED AND I HAVE ASKED COMPANY TO ACTIVATE THE SAME?'
                When you call for CUSTOMER CARE, the executive will tell you lot many things and try to fool you around.
                Because they might have been trained to fool people. And most important YOU ARE NOT THE FIRST ONE TO CALL FOR SUCH COMPLAINTS?
                Basically they will tell you that company did called you at this this time and u have activated that service.
                Their charges range from Rs 10 to Rs 30. which seem to be not a much amount to many people but i[censored] calculate it for year on year basis you will end up spending more than Rs 100 a year.
                The case is more worse in case of Rural Customers.
                Villagers are not more tech savvy and they dont even know what sort of services company is offering.
                Most of the victims are not aware of their deduction in account balance.
                Those who will came to know about that, dont know how to deal with it. I mean to say they dont know how to deactivate a service and how to call for customer care.
                So on Behalf of all the quetching, unsatisfied customers I request Telecom Companies to stop all such immoral activities.
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                  neha bhat
                  Aug 3, 2011
                  Resolved
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                  Address: Haryana

                  Dear Sir / Madam ,

                  I would like to inform you that we are using Airtel since 6 Yrs .But since 4 months we are facing lots of problem with NEC & INTERNET ,as well as our mobile connection. I am approaching you as a final alternative .Further mail dated 15/07/2011 i would like to bring your attention to our CUG connections which is in the name of Teknion Furniture Systems (india) Pvt.Ltd.when i release the PO it was clearly mention that without any written approval no Value added service will be activate in any number but they have activate the Value added service on our one number [protected] but we are going to make make the payment of this number . These are total 12 connection which is for our new branch. Total connection is 219. But when i release the 2nd cheque for new 6 connections .we fail to understand why the discrepancy was made .I release the Cheque of Rs. 5668 (HSBS on 15 July ) But the your department update the wrong payment . They update the whole payment is only one number [protected] and rest of numbers they are start barred .Which create issue for us . Then i raise 6 Service request then they update the payment of Rs 18000 except our number one [protected],weather i have release only 5668/, then i again raise request after that they update 11000, again Except one number [protected], I also send 6 mail to [protected]@in.airtel.com.regarding the payment i also send the payment details. but nothing has done I can;t release the july month cheque untill the issue will resolve .
                  Beside a several requested we yet to receive your bill ever on time which usually result in delay.
                  May i requested you to look in to the matter .confirm the same to us following which we will process the payment accordingly
                  Hope that you would resolve my issue. I greatly appreciate the time taken to read this letter and look forward to you response.
                  I expect that you take immediate action.

                  SR request no. 38561957 on 21 july , 38561797 on 27july , 38654359, , 38680569, F[protected], F[protected], F[protected],, 38781730,

                  Our Series Start From [protected].

                  If the issue will not resolve by your side so we are willing to hand over all connection



                  Thanks & Regards
                  Neha Bhat (Adminstration Officer)
                  Teknion Furniture Systems (India) Pvt Ltd,
                  Cellphone : +91- [protected],
                  Land Line : +[protected]

                  neha.[protected]@gmail.com
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  Gentle Reminder
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                    mbyathish
                    from Delhi, Delhi
                    Aug 3, 2011
                    Resolved
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                    Address: Tumkur, Karnataka

                    hi.. this is yathish.. my airtel no is [protected]. i want port this no to vodafone.. but you rejecting my porting. you reject my porting 3 times. so please take my complaint and port it to vodafone,.
                    Aug 13, 2020
                    Complaint marked as Resolved 
                    dear sir,
                    as we are proceeding on along vacation from 19th Augt 20011 to 20th Nov 2011.iwant to keep my both numbers mobil & land line in safe custody. kindly do the needful at your end. numbers are[protected] & [protected].
                    i am a resident of 101, seccond floor unit 1. kaushambi, ghaziabad.u.p.
                    thanks
                    s.k.mahajan
                    Dear Sir,
                    I have purchase Airtel Broadband TV GOLD PACK on 29th Sep 2011 for which I have received a mail that your account has been activated and I have also given a pass word but i am unable to log on. Please let know on which site i will be able to login.

                    Bharat Taneja
                    #[protected]
                    To

                    Customer care
                    Airtel broadband,
                    Indore



                    I have mailed earlier regarding the net connection problem but i have not got any kind of feed back from your side so i donot want to continue this service.This is to bring to your notice the poor Internet services provided by your
                    company on 25 August to till now, bearing reference User id[protected]. I am sorry to inform you that I was highly disappointed by the Service provided by your company this time.my problem are not sort yet


                    we have updated many times that we have bought modem from the airtel, Infact have shown reciept to the engineer from airtel despite of showing reciept evry time customer care execuitves denies to except this.and every time we are getting wrong information from your side.


                    We would not appreciate this and we would like to disconnect our connection


                    Thanks
                    Pallavi Dwivedi
                    To

                    Customer care
                    Airtel broadband,
                    Newdelhi.

                    Sir,

                    My No. [protected] I want a duplicate bill statement for july 2011and paid the charge rs. 50.00. I have already sent a complaint mail to [protected]@airtel.in. But no response still now frm ur side. I think airtel is best service at compare with other company services. But Y worst
                    my no[protected] is name of mr. mohd azam khan s/o badruddin khan please change name to my brother mr. shamsher khan s/o badruddin khan
                    thanks
                    shop no.-8 Ist floor
                    dilkusha plaza husain ganj
                    opposite; mera man hotel
                    lucknow .226001
                    uttar pardes india,
                    cell. [protected]
                    tell-[protected] Fax-[protected]
                    I RAKESH KUMAR, #17/B3, c v road cross, Bannimantap, MYSORE-15 Ph:[protected]
                    Dear Sir/Madam
                    1.) I have a compaint for my landline number[protected], Past from few months My CENTREX number have been changed by airtel without my knowlegde and request, when i complaint regarding they do not agree and put on us saying that you only have requested, were ah i dint, STILL NOT YET RECTIFYIED.?
                    2.) Secondly My NUMBER WAS ACTIVATED FOR PARALLEL RINGING TO MY CELL NUMBER WERE AS THAT TO THEY HAVE DEACTIVATED WITHOUT MY REQUEST,
                    3.) And at last when i stopped making payments of the airtel bills they have disconnected my BROADBAND Service,
                    i Knew if still i wont make a payment they will also disconnect my incoming/outgoing,
                    But Guinenely for all the problems i have given complaints and taken complaint request number too,
                    Every of your customer care people will committ that your problem will be solved within 24 hrs, but nothing is going to happend with there commitement, at last they send a message to my cell saying that your complaint request is been solved.
                    Iam Fed up with the airtel service and wrong commitments, iam loosing my buisness by there wrong commitment and changing my centrex number and parrallel ringing and broadband,
                    I want an BUISNESS LOSS CLAIM Past from 6 months due to all this problems.
                    sir, iam moiz sadriwala my phoneno [protected] i want to connect 699 plan 10gb 512kbps speed before you changing my internet connection plan is 799 unimited my mobile no is [protected]
                    MY NAME IS RAKESH C.SHAH MY PHONE NO IS[protected], MY OTHER CONTACT NO.[protected], I WANT STATICS IP IN MY AIRTEL NUMBER.
                    My name is Micheal ratansamy my phone no [protected], pls. change the address 6/9 Kalaivani steet, Srivasa nagar, peerankaranai, new pergulathur chennai 600 063. and name should change to Mrs. Gnana mercy, pls contact my no [protected], my mailid. [protected]@yahoo.co.in. Pls. change this no immeately. i am already speak to customer care reqst. no 21446828 on
                    m akshit my mobile number is [protected]
                    i had got call from airtel to cancel porting request and had given me local call offer on 4th feb 2013 and he had told me just to send a msg CPR to 121 to cancel the porting request and i had done it on the spot and i got msg saying your porting request has been cancelled.

                    And on 11th feb i got the mail that my scheme is been activated in morning so i had recharge my number of Rs150
                    and then on same day evening after i recharged my number i got msg from vodafone that it has been successfully ported to vodafone so coz of porting i loose my 150 rs and i had recharged after their conformation mail
                    so i just want my 150 Rs back by cash or recharge on my number anything will be ok.
                    and i need it as soon as possible.
                    recharge detail

                    date[protected] time 6:47PM M.R.P 150rs
                    transID[protected]
                    my mobile number is [protected]
                    i had got call from airtel to cancel porting request and had given me local call offer on 4th feb 2013 and he had told me just to send a msg CPR to 121 to cancel the porting request and i had done it on the spot and i got msg saying your porting request has been cancelled.

                    And on 11th feb i got the mail that my scheme is been activated in morning so i had recharge my number of Rs150
                    and then on same day evening after i recharged my number i got msg from vodafone that it has been success-fully ported to vodafone so coz of porting i loose my 150 rs and i had recharged after their conformation mail
                    so i just want my 150 Rs back by cash or recharge on my number anything will be ok.
                    and i need it as soon as possible.
                    recharge detail
                    date[protected] time 6:47PM M.R.P 150rs
                    transID[protected]
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                      prashant mishra
                      Aug 2, 2011
                      Resolved
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                      Address: Andhra Pradesh

                      I am residing in chandanagar locality in hyderabad , adding more specifically it sri kalki heights Aprtmenet . I have been facing netwrok conectivity problem since long time 1 year. placed many complaints .latest one is 38452402 from my post paid number . they are saying they will place tower . not sure when they are going to resolve this issue . its so pathetic . having both indoor and out door problems. facing complete out of coverage area . I don't know how this can happen when the locality is very much in the city .
                      God knows if they wil resolve this issue.

                      Thanks
                      Prashant Mishra
                      Aug 13, 2020
                      Complaint marked as Resolved 
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                        Girish111
                        from Chennai, Tamil Nadu
                        Aug 2, 2011
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                        Address: Bangalore, Karnataka

                        Hello,
                        I am Girish my mobile number is [protected] i am using airtel 3g service and i activated 3g data plan Rs 750 0f 2gb data . airtel promise to their customers we will assures a speed upto 27 mbps but i am getting only 20kbps . even 2g connection will not give that much of speed i raised so may complaints through customer care and relationship centers of airtel they only giving Service request till date my problem is not yet resolved , really i am feeling very bad about airtel 3g service and customer support . Airtel is not bother about their customers and they are not ready to solve customer issues . plz any help me how to solve my problem.
                        Aug 13, 2020
                        Complaint marked as Resolved 
                        Dear sir,
                        Already i waited more than a week, Even my mobile number is not connected to the customer care from yesterday this will be the one example how you are treating the customers. Tell me one thing how many days will you take for solution and please don't torture the customers and tell me the exact time to resolve my problem.
                        I I have recharged with RS-158 3G Internet in my SIM but Internet is not coming in my mobile earlier i used with the same number and with the same mobile. I have inserted in Dongle it is working. Why this net is not coming in my mobile. I thought of its mobile problem then i have inserted another SIM and i have checked but its working then i realized the issue with SIM for that i made call to customer care they are simply picking my call and listening and telling that forwarding call to supervisor please be on hold and simply keeping my call on hold and disconnecting. Your customer care service is too bad. and let me know is this Internet service to my mobile HTC you people are going to provide are not. (Mobile number: [protected]). This is not at all fair. How long I have to wait by paying money. you people are simply ignoring customer value and support.
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                          A
                          ankitgupta1990
                          from Hyderabad, Telangana
                          Aug 2, 2011
                          Resolved
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                          Resolved

                          Address: Nagpur, Maharashtra

                          My no is [protected]. My plan is friends (10 paise/min community calling , 50paise/min to all other mobiles with first call at 1rs, 200 sms /day free with 1st sms charged at 1 rs).

                          SUDDENLY MY CALL RATES ARE BEING CHARGED @1RS/MIN FOR ALL CALLS INCLUDING COMMUNITY CALLING.

                          I had bought the plan last year. I called customer care(198) many times. One of them say we will message you the options. I received no such message. One said recharge with 110 rs you will get ur plan back. Then when i went AIRTEL RELATIONSHIP CENTER they said first call at 999 to confirm. The lady on the phone said ur friends plan has expired, it cant be converted back to friends plan. When I asked how did my validity abruptly she said I m sorry. U must have recd message to increase validity. I HADN'T RECD ANY MESSAGE TOP INCREASE VALIDITY. She again said sorry.

                          This similar thing had haapened with my previous no. I HATE AIRTEL. GUYS READING THIS SHUDNT BUY ANY AIRTEL CARD. I LL HAVE TO SWITCH TO MNP..
                          Aug 13, 2020
                          Complaint marked as Resolved 

                          friends circal — validity

                          my sim no is [protected] & my sim validity is end before five days[protected] i was call many time to call center but not cumplet write it so please send message me to increse to validty
                          The problem is solved.. But can you tell me the validity of this friends plan (not the overall validity of the card) now so as WE CAN AVOID THE SAME SITUATION IN FUTURE..
                          i face the same problem (i have been using this no. for 6yrs now) and call to customer care, but they know nothing and direct me to call 12131 which is completely an automated system. and when ever i call customer care they are really eager to hangup the call, they can't speak English and they are really rude. AIRTEL and there customer care sucks...
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                            Mansi Chopra
                            from Delhi, Delhi
                            Aug 2, 2011
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                            Address: Agra, Uttar Pradesh

                            This is in related to my "Complaint No: 1303340" which is made for the telephone no[protected] for Broadband & Telephone not working. This complaint was made on 26/07/11 & still it has not been resolved. Everytime i call customer care i get a new excuse & no one has came to look for the problem.They everytime say within next 24 hours a service representative will visit but no one has come yet. Would request you to resolve my problem as soon as possible. Airtel services are becoming a mess day by day.
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                              S
                              sejalp
                              from Delhi, Delhi
                              Aug 2, 2011
                              Resolved
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                              Address: Gautam Buddha Nagar, Uttar Pradesh

                              We got our Airtel IPTV connection on 17th June with the 1099 plan. On the very same day, when connection was activated, we had raised request to activate ESPN topup pack (consisting ESPN, Star Sports and Star Cricket). We were told that this will be activated within 4 days, but even when we waited for a week, this was not done. Now its almost 1.5 months, still no resolution!

                              We then followed up with number of phone calls to customer care, sometimes 5-6 calls a day. The problem with their customer care was, everytime they would put us on hold and then somehow the call would be disconnected. We would call them daily. Most times they would end up raising new customer requests. It's been more than a month now, but still the top up pack is not activated. Sometimes we were even promissed that it will be activated within 4 hours! A lot of false promises have been done. It's nearly a kind of mental harrasement to the customer. To an extent that they even barred our phone number in such a way that we would not be able to talk to customer care personal! We then sent email to [protected]@airtel.in.. there too number of requests were raised, and not resolved.

                              Their systems were being updated from 9th to 19th july, and after that it seems they erased all the old requests, so they are now raising new requests, but again, no use.

                              It don't understand, in just activating a small topup why would they make the customers go through such an ordeal!

                              Our airtel number is[protected].

                              Regards
                              Sejal
                              Aug 13, 2020
                              Complaint marked as Resolved 
                              I hope you dont take another month to resolve this small issue! There has been no call from your side so far..
                              I got a message that some complaint is resolved.. but guess what, nothing is resolved.. its always the case that I get message that complaint resolved without its actually being resolved.. airtel doesn't even call me and ask if it's working fine or not.. I am gonna cancel the connection, and since it's only been a month, and I've been harrased so much, I need to have the money back now..
                              Hello Rakesh Ranga,

                              It's been 9 days since you registered our complaint. Still it hasn't been resolved. We have already requested for cancellation on 198. They ask us to reconsider the decision, but unless the issues are solved within short time span, I'm not ready to reconsider this.
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                                S
                                Sures Aggarwal
                                from Delhi, Delhi
                                Aug 2, 2011
                                Resolved
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                                Resolved

                                Address: North West Delhi, Delhi

                                BROADBAND SERVICES AS WELL AS FIXED LINE TELEPHONE SERVICES AGAINST PHONE NO [protected] IS NOT RACTIFIED INSPITE OF MY SERVICE REQUEST NO. 49034562 DATED 19/07/2011 AND DAILY I AM MAKING A CALL TO THE AIRTEL CALL CENTRE AT[protected] AND REMINDING THEM FOR THE COMPLAINT AND THEY ASSURE ME TO RACTIFY WITHIN 12 HOURS BUT COULD NOT RACTIFY THE PROBLEM EVEN I CONTACTED CONCERNED ENGINEER MR GAUTAM AT HIS CELLPHONE NO. [protected] WHO RELUCTANT TO TELL ME THE FAULT AND GIVEN THE TELEPHONE NO. OF HIS TEAM LEADER MR. DHARAM VEER (PH-[protected]) I CONTACTED HIM ALSO TODAY ON 2ND AUGUST 2011 AND HE ASSURES ME TO RACTIFY THE PROBLEM BUT STILL RELUCTANT TO JUSTIFY HIS ACTION IN THE LAST 13-14 DAYS. UNDER THESE SITUATION, PLEASE ADVICE ME TO WHOM CONTACT FOR RACTFY OF MY THIS PROBLEM. PLEASE GIVE ME THE NAME, DESIGNATION, SITTING PLACE ADDRESS, AND MOBILES NUMBERS PF CONCERNED HIGHER OFFICIAL TO WHOM I CAN CONTACT FOR THIS PROBLEM.

                                SURESH AGGARWAL
                                A-3/196, SECTOR-5, ROHINI, DELHI-85
                                MOBILE-[protected]
                                E-MAIL ID [protected]@gmail.com
                                Aug 13, 2020
                                Complaint marked as Resolved 
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                                  V
                                  vinayak sunil
                                  from Bhubaneshwar, Odisha
                                  Aug 1, 2011
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                                  Address: Raipur, Chhattisgarh

                                  i want to disconnect my landline number [protected], as i have closed down the business. please do it as sooon as possible.
                                  sunder lal mundhra
                                  [protected]
                                  mob.no. [protected]
                                  vinayak electricals
                                  a/c no. 378909
                                  date:01/08/2011
                                  8:30pm
                                  i will use the [protected] air tel land, Daily repeatably disconnected in to my broadband, modem data light and link light are some times offed sir .my business more affect on this problem sir .air tel customer care not response for the this problem pl z check problem sir
                                  Airtel
                                  is very low processing net work speed is dead slow sir [protected] my number land line connection repeately dissconnected and this problem last ten days ah this problem arrive, every day 7 or 8 times are dis connected is the internet sir please kindly check sir.
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                                    T
                                    Thomas
                                    from Chennai, Tamil Nadu
                                    Aug 1, 2011
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                                    Address: Chennai, Tamil Nadu

                                    I have been using(adjusting) Airtel Broadband for almost 4 years now. Last month (June), I shifted to a new house and I have been sending mails to Broadband customer care to transfter my connection from my previous place to my new place. In fact there is no need to do any wiring as the previous tenant was also using Airtel and he shifted to another place.

                                    Even after mailing their customer support till their Ombudsperson, there is not any reply from them. It has already been one month and I am without internet at my new place.

                                    I didn't pay the last month's bill because of this and they are very active in alerting me that I didn't pay the bill. Also a lady called me twice to remind me that I didn't pay last month's and this month's bill. I said I will not pay it unless I get a resolution and also that I will not pay the amount for the days which elapsed after I sent the first email to customer care.

                                    Things are moving very sloppy at Airtel customer care. I have already filled the form to apply for a BSNL connection.


                                    I sent 7 mails at different times and got only one complaint number - 206201. My airtel phone number is[protected]

                                    The calls to their customer support number[protected] never gets connected.

                                    A copy of the mail I sent and the email addresses.
                                    [protected][protected][protected][protected][protected]
                                    To - [protected]@airtel.in, [protected]@in.airtel.com, "121" <[protected]@in.airtel.com>, "nodal.southabts" <nodal.[protected]@airtel.in>, "nodalofficer.tn" <nodalofficer.[protected]@airtel.in>, "appellate.southabts" <appellate.[protected]@airtel.in>, "appellate.tn" <appellate.[protected]@airtel.in>, "Ombudsperson" <[protected]@bharti.in>

                                    Hi

                                    This is my 5th Email regarding the same issue and this will be my LAST email to Airtel.

                                    UNRESOLVED COMPLAINT NUMBERS - 206201
                                    You never gave complaint numbers for my other emails....

                                    I had shifted my house from my current Address to a new location and I want my broadband to be connected there.

                                    All the connection set up is available and you need to just map the modem with the new line. Wiring and all is already present.

                                    My name is Easo Thomas and my Airtel number is 12786179

                                    My telephone number is[protected]

                                    My cell number is [protected]

                                    If I am not able to get a resolution shortly, I am going to change my ISP for sure. I have been using Airtel for 4 years now. Enough troubles already.


                                    Easo Thomas
                                    After 1 month of negligence and non-responsiveness, Airtel has finally sent two guys to my house yesterday and they fixed my connection in flat 20 minutes. So for this 20 minutes work, I was yelling at the top of my voice for the past 1 month in all forums and blogs, besides mailing them and calling them.

                                    Anyway, now I have got the connection and I am posting this from my fixed connection. Now my next fight will start when they charge me for the month I didn't have the connection. Let me see whether they have got some sense and avoid billing me the period when I was not having it.
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                                      mailuv2u
                                      from Bhopal, Madhya Pradesh
                                      Aug 1, 2011
                                      Resolved
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                                      Resolved

                                      Address: Gwalior, Madhya Pradesh

                                      hello,

                                      i am nandini singhal from gwalior(Madhya pradesh) and my airtel landline number is [protected]. i am facing the problem of billing from airtel every time they do not inform me about bill at exact time means they forword me bill after its billing panelty date and add the panelty and also they migrate my 6 month billing plan again and again into 1 month billing plan and add unnecessary amount. i have complaint for this on 27 july 2011 they give me a number as complaint number[protected] and promises to solve my problem on 30 july 2011 but they did not perform their work and again i call on 1 aug 2011 to know about this complaint they said that u did not do any complaint and then i told them my complaint number[protected] they said it is not complaint number it is a id from person u talked and her name was sana they gived a fake number to me as a complaint number and also when i complaint so may of them employee disconnect the call without taking my complaint. i am realy very unsecure about this and want to discontinue my airtel broadband connection and i have told them to discontinue on 1 aug 2011 when they call me from number [protected] but they still did not discontinue my plan and saying to pay unnecessary amount please solve my problem. i am agree to pay 500 rupee according to my 6 month billing plan it was of 3000 for 6 month, becouse my 6 month have been completed on 18 june and my airtel broadband connection is coontinue but i have told them to discontinue this plan it will not be my problem for their next bell and still they have not sended me any information about bill. but they are saying to pay 900 rupee with panelty on 198 help line when i call them to complaint which was not my mistake. airtel is becoming a very poor and fake service provider and i suggest all the people please who are using airtel b aware.
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
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                                        N
                                        neelrai
                                        from Robertsonpet, Karnataka
                                        Aug 1, 2011
                                        Resolved
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                                        Resolved

                                        Address: Bangalore, Karnataka

                                        I applied for broadband connectivity on the 26th of JUly 2011, through an Aitel person .The Person name VIJAY(No: [protected]) has entertained my request.I asked him to check for connection slots in my place gANESHA BLOCK, R T nager .he tol dme slots are available & the installation will be finished with in 4 to 5 days.after this I paid him 1000 rupees cash as installation charges. till now they havent issued any connection.when ever i call them to check abbout the connection the calls are never answered.Today when i caled from a different number finally he picked up the call & asked me to call his manager Vikas on his mob number [protected].Now again i am facing the same problem,my calls are never picked or answered, .So im writing this to Airtel So please do the needful.

                                        Thanks
                                        Neelmani Rai
                                        Mobile Number:- [protected]
                                        E-mail:- neelmani.[protected]@gmail.com
                                        Aug 13, 2020
                                        Complaint marked as Resolved 
                                        nobody from Airtel has called me yet, When can i expect a resolution.
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