Airtel Complaints & Reviews

Sir,

I am a user of Airtel , when i am trying to call to any where then i am getting no network in my room.

As my number is of chennai and i am want to use in delhi. Then i consult with one of my friend for airtel network then he told me don't use airtel sim, use Vodafone or Reliance sim because they are giving full network here.Then i shocked to hear this.

Can any body solve my problem for network .

Arsad
[protected]/[protected]

I was unfortunate to have chosen Airtel Digital TV as my DTH service provider therefore I accept my mistake of not going for a more reliable and respectful-towards-its-customers provider. Having done so I still did not except this kind of shoddy service from a reputed (allegedly) firm like Airtel that it has now come to seem as a punishment.

I bought the 2 month subscription for Rs 1590/- offer which included a cash back of Rs 250/- as advertised on your website. The offer seemed attractive and I trusted the brand Airtel, since Airtel is my broadband provider as well, but the trust imposed turned out to be fatal I guess because ever since this ill-fated decision I have nothing but being victimised by the poor standards of customer service of Airtel Digital TV.

My connection (Account ID:[protected] has a "No Signal" problem with error code B001 since 13th July 2011 and I immediately logged a complaint when I saw it and then began my ordeal which is yet to end, please read the description:

1. First thing, NO ONE ever speaks in English despite choosing it as my medium of communication at the very outset of the call. Pathetic would be my verdict - considering we live in the global age of 21st century.
P.S. Please remove the option of choosing English as the language to save the disappointment caused to customers (but only if you cared about people who paid for your salaries)

2. At first, at the time of registering the complaint (around 13th Jul 2011), your executive tells me that this problem might be because of bad weather and since it was raining at the time I bought his argument and was prepared to wait till the rains cleared up. A complaint was lodged nevertheless SR no. 9982118

3. Your engineer (with all due respect to that word) calls me up the next day and upon learning about my address tells me blank on my face that he can't take this complaint up because "the place where he lives is far off from my address". Since it was an Airtel Digital engineer and a city as huge as Pune, I assumed it would take him at least 2 days to reach my home as you guys must be used to travelling on bullock-carts because i[censored] noticed the progress technology has made I would not even be having to write this mail, he sounded freakishly reasonable. Any ways I thought its now my responsibility to find an Airtel Digital technician who wouldn't hate the landscape of my locality enough to resolve my complaint

4. The next day on 16th Jul, Airtel Digital thought of simply surprising me, A horrible surprise. I get an sms stating that my complaint has been resolved, I run back home in anticipation but then I got the surprise that Airtel Digital TV had planned, no TV!!! You guys are humorous but the only people not smiling were me and my roomies, but alas who cares!

5. Then started the vicious cycle of calling up the customer care --> people giving assurances of timely resolution --> I raising escalations on the same calls --> people hanging up on a paying customer --> I calling again asking to speak to managers (in case you hired some) --> customer care executives putting me on infinite holds and finally hanging up --> and here we are

Now lets hop over to the future:

1. I decided to buy the Neo Sports package and my account balance went negative. When I call up and enquire I am told that the promised cash back of Rs 250 has not happened. Can I ask why? I stall on recharging my account because I know whatever Airtel are they are not thieves and I would eventually get my money back, but alas! Frustrated, I recharge my account with Rs 100 in the hope that I would finally get to watch some TV but could I ever be right with Airtel Digital - a resounding NO. Trust me - this Rs 250 was not given to you for charitable purposes and I DO WANT MY CASH BACK AS PROMISED

2. There's a joke on your website that goes like: "Procedure and benchmarks for redressal of complaints through the Call Centre - Benchmarks: At least ninety per cent of complaints concerning non-receipt of all signals by the Customer save and except due to disturbances of weather or natural calamities, will be redressed and we will restore the signals within a period of twenty-four hours of the receipt of complaint." I know I am not lucky enough to be considered amongst the first 90% but I DO WANT MY CONNECTION BACK ASAP

3. Since my connection was activated on 20th June 2011 and under the proposed scheme I am supposed to get 2 months' free subscription along with Rs 250 as cash back. I WANT ALL THESE TERMS HONOURED

4. But if the people responsible at Airtel Digital TV are casual enough to ignore this mail and this complaint, we would have not choice but to approach the National Consumer Disputes Redressal Commission (NCDRC)

Dear Sir/Madam,

As i am using my prepaid mobile number for more than 5years, now i am not satisfied with the prepaid plans which the Airtel is providing now and more over third time i have requested for the portal changing, but still Airtel make me to stick with the same networks by Providing an offers or etc,

Last time on 2 June, while i have applied for portal no. they said there is no more offer with them to provide me and more over, i had accepted the same and replied back like i will use my earlier Boosters which i had utilized for 1 yrs and also i had recharged on the same day itself for Rs225. but the next day with out an intimation to me they had changed my plans again to MNC plan, that i came to know after 1 and a half months, they had hided the 225.RS from me.

Today after a compliant raised from my end they have return back 200Rs/-.But i was not happy with the same plan.

Now i had planned to move to Airtel Postpaid But they are routing me to go far apart 200 Kms to change this to post paid. Since there is no Airtel show room in chengalpattu or kancheepuram (DT). but currently im leaving in kancheepuram (DT). my sim card belongs to south tamil nadu which was bought in Chengalpattu only,

So i need to spend a single day and 400Rs/- to do the changes as they are saying.

My problem is nothing but the entire kanchipuram DT doesnt contains an Airtel show room as they said on the call. Kindly help us by providing a good solution to get the problem fixed and what are all the steps we can take with the airtel since the customer focus is total deviated even though we are paying alot of money and they are becoming money minded.

Thanks in Advance.

With Regards,
Rajagopalan R S

I had Airtel digital DTH connection from September 2010. Really i made mistake because cant abe to add package through web site and through customer service always reply same, call after 30 minutes because server down. Past 10 days i cant hear voice in my hd setup box. I made complaints several times. same reply today ur problem got resolved. But NOTHING happening. Please dont get connection from Airtel Digital DTH. I[censored] call customer service if they cant able to answer they disconnect your call silently. If they retain same support like that i am sure in future Airtel Digital TV will not be live and successfull. Please change the attitude and give good support to customer.

sir,
i am request for static ip from last 15 days for viewing cctv
your executives has given request nos 48777700,48911952
but no further action from your side.
please issue static ip as early as possible or disconnect our broadband connection
broadband tel no[protected]
landline no[protected]
regards

vijay
vishvashilpi industries

I have been receiving a message saying that, Thanks for subscribing Airtel Radio Service. You will be charged Rs 30 for the past two months. This month also Rs30 has been deducted from my airtel account, which i don't want and for which I havent subscribed.

So, kindly I request you to deactivate this service on my number +91 [protected].

I have taken an postpadi airtel connection , CUG-199 bill plan in which I can make 600 mins of local mobile calls to any mobile (Airtel to Airtel or Airtel to Others) at free of cost. After 600 mins, I will be charged at the tarifff they decided. I have received a bill last month. When I checked the bill, the total duration of calls made to mobile phones did not exceed 10 hrs (infact it is 8 hrs 30 mins approximately). I am supposed to get this as discount in my bill (168.8 Rs which they charged ), but they have given 129.40. When I called the customer care, they told me that they give the discount only for the Airtel to Airtel calls which amounts to 135.20. I then Questioned them even if that is the case I should get 135.20 Rs as the discount, but why I was given only 129.40 Rs. The rep told me that he will transfer the call to his supervisor. But he disconnected the call. It happened several times. I am fedup with the airtel and planning to switch to other service provider. I have several connections with airtel and I am not given the discounts they promised. I am ending up paying more bills which I did not want to.

Hi ,
Myself Biplab Goswami i have a a airtel prepaid connection [protected].For the last few weeks i am facing tremendous network problem in my area .There is either no network or my phone takes the roaming .It can not be excused as a far area or anything as the services were good till few weeks back .but now its horrible Airtel is said to be the best mobile service provider .its sales figures are rising because the customers are satisfied .So in a era where there is tremendous competition and number portability is there airtel is decreasing its services.
I am expecting a response from the company asap.

The area where the problem is there Sindri ,dist-dhanbad,jharkhand

Every time Airtel is creating a new reference number but not taking any action.

Ref Number-[|BAL|Qrc[protected]|]
[|BAL|Qrc[protected]|]
[|BAL|Qrc3670735|]

I have closed my old connection[protected] on December 2010 with all pending payments But still I am receiving bills for that. Reference mail is given below. Today I got a call from customer care again for the same connection and executive used very rude and abusive language and warn me for legal action. If this is the case then I can also put this issue in consumer forum for the harassment of the customer.


This is to bring to your notice that as an Airtel customer I am highly dissatisfied with the working of customer care. I am using Airtel broadband connection and it was not working since last 12 days. Even after repeated calls to the customer care the problem is still unresolved. I talked to the customer care executive, supervisor and senior supervisor. All of them assured that the problem will get resolved but it’s not resolved yet. After multiple follow ups also no one came to attend the problem. This is really very frustrating and to add to this I have been kept on hold for 40-50 minutes daily every time I called.

I have been user of Airtel since 9 years and the experience I had recently is the worse. This issue got resolved yesterday but this was the worst service I ever got. I had to make approx 14 calls to customer care for this issue.

The details of the landline number and complaint numbers are as follows:
LandLine[protected]
Name-Animesh Kumar Saha
Contact Number-[protected]
Complaint Numbers for my last single problem-
48886806
49059738
49130536

today i got the message from that no.[protected] message is congratulations your mobile no. has won 500,00 lack in the 2011 icc crickt in t"l draw. to claim your prize .e-mail to [protected]@ yahoo.com.au

I am having Airtel Postpaid mobile connection since 5+ years.

I am facing two problems with Airtel.

1. Poor Signal at my residence ( AECS layout, Kundanahalli, Bangalore ) Most of the time the signal is lost. I have complained about the same to service providers many times. Still no corrective action taken.

2. I am getting unwanted promotional SMS. Though i have registered in Fully Blocked DND

I, Ayush Ruia, had bought an airtel 3G data connection from Sangeetha Stores on the evening of 8.07.2011. This connection was purchased on the promise of a 3G connection, and not for harassment in its place. The Airtel salesperson at the premises was a person named Yashwant (Ph. No. [protected]). He promised me that the postpaid connection would be activated by 10 am the next morning. This same word was also given to me by his supervisor, Neelakandan (Ph no. [protected]) over the phone during the interaction.
The next day, I was informed at 10am in the morning by a third person named Prabhakar (Ph. No. [protected]) that the sim card given to me was a prepaid one instead of postpaid. He promised that he would attend to my need within half an hour. As expected no one came and on contacting any one of the three persons, they would give me another half hour to hang on to. This was the case till 12:30 after which no one picked up my call. I was kept at my home, from going away for house hunting, in wait ofr the Airtel connection to arrive. At 4pm in the evening when I was finally fed up of the wait and went to the store to return it, that all three of them literally begged me to take the connection as they had activated it.
Taking pity on them I took the connection back, which proved to be my biggest fault. The data card on plugging in, gave only 2G speed. On inquiring further, I came to know that the card had not been activated fully. All the three people did not respond at all to my complaints. The Airtel customer care also proved to be highly inefficient. Every customer care executive would tell me that it was not the right department and that they could not help me. They would redirect me every time to another number, which would again be useless and moreover, it would not be toll free. I have registered many complaints which are provided below:

1. Complaint No:[protected]
Contact person: Anita
2. Complaint No:[protected]
Contact person: Navneet
3. Complaint No:[protected]

I finally got fed up of the trouble and now regret choosing Airtel at the first point. All these customer care personnel would refuse to take in my request for deactivation of service. There has been no communication from airtel of any sort. Is this is the kind of service Airtel provides?

Pastor K.Ratnam Raju
7/5 B. Street Buniyada Bad
Port Blair. Andaman
Mobile No.[protected]
SIR,

I HEARBY WANT TO COMPLAIN THAT AIRTEL PREPAID HAS DISCONNECTED MY NUMBER/SERVICE WITHOUT ANY PRIOR INFORMATION. ON INQUIRY AT THEIR CANTONEMENT OFFICE THEY SAID IT WAS LACK OF PROPER DOCUMENTATION. THIS NUMBER I HAVE USING FOR THE LAST 10+ YEARS. I HAD ALSO AGAIN SUBMITTED TWICE DOCUMENTS AT THEIR BAJRAKBATI OFFICE LAST YEAR.

I HEARBY REQUEST YOU TO LOOK INTO THE ABOVE AND DO THE NEEDFUL.

THANKING YOU,

REGARDS.

Pastor.K.Ratnam Raju
Port Blair

Hi

I applied for airtel broadband connection.Reference number is[protected]. A person came and collected documents and cheque from me. His name is Ravi and his number is [protected]. At that time, I asked for receipt of the money but he said it will be mailed to you in couple of days and when I insisted on providing some receipt, he said that this is general process airtel follow.

Then after few days I received the call that there is no feasibility in my area and they asked to call airtel customer care for refund. I called the customer care but they are asking for application number which I don't have, as no document was provided to me at the time when I handed over the cheque and other documents. I had tried calling Ravi but he never picks the phone. I had raised the complaint (complaint number[protected] but no action taken.

I hope this forum will help me in getting the refund.

Personal Details:
Vishal Sood
[protected]
Amount:1699/-
Cheque No.:160212 (ICICI Bank) drawn on 27th June

I lost my cell phone and called Airtel customer service 121. After blocking outgoing calls, they asked me to visit the nearest Airtel Relationship Center. The nearest to me is :-
1) Zion Associates
D.No. 12-6-36/3, Shop No 2&3, Opp Kukatpally Bus Stop, Moosapet, Hyderabad 500072Hyderabad

I went there. There were 3 guys on the counters (no uniform) and a crowd of around 30/40 people. Absolute chaos. After waiting for an hour for my turn they promptly told me "No stock of SIMs , so please go to next nearest Ameereth Releationship Center.

2) Zion Associates(Ameerpet)
D no 71616 Above Imroze Café Ameerpet X Roads 500016Hyderabad
The situation here was worse. But luckily after 30 mins the guy on the counter told me that they cater ONLY to pre-paid SIMS ,and since mine is post-paid, I have to go to another Relationship Center @ begumpet.

3) Startel
No1, White House, 6-3-1192/1/1, Kundan Bagh, Begumpet, Hyderabad 500016Hyderabad

Here too I waited for 1 hour before someone heard me. Strangely the guys wore uniform. I filled the form and got the duplicate SIM. I was told that it will be activated in 4 hours.

Now it is more than 2 days and it is still inactive. Called 121 and got a ticket number 38652388, but no solution. Sent mail but no response.
Shame on you Airtel...You are worse than any Indian Government office..Why do you keep these useless relationship centers? Why is my number not active? I am not going to give up, I pay my bills on time and you better get your act together......

I am Hemant Nawale an Airtel loyal customer my mobile . I am using this cell number for more than 6 years. I never defaulted on my billing payments and also not delayed payment even for a single time.

I converted my billing plan from INR 249.00 to INR 199.00 in around May 15,2011 as per Airtel requirement to support “Add On” service. I also subscribed/applied for one more (add on) number i.e. [protected] on the same day at Borivali Airtel Gallery. I was informed that the inter - calling between these 2 numbers would be free as per “Add On” service.

However, I have been charge for inter –calling between these two numbers from the 1st day of its activation. After that I visited Airtel Gallery 3 times also filed a complaint on your Customer care # [protected], My Complaint # 38087015 on 21st June 2011.

Thereafter, I got several calls from Airtel Customer Care and I explain my complaint/billing issue with many guys (every time I talked with new person and explained my query to everyone). No one has solved my query, none has gave me resolution. I am very upset and have frustrated with Airtel now.

For final resolution/settlement, Today I called Airtel Customer Care # [protected] to ask for final settlement amount and how to disconnect my these two cell numbers and in reply I got the below answer.

“Your mobile number will not get disconnected until you pay the bill fully and even if you cross the Credit Limit, Airtel will keep charging you for rentel ampunt i.e. 199.00 per month + service tax.

I am very fade up with all these follow up I am making to settle my bill amount. Finally I am drafting this email to you guys (I got your email IDs from Borivali Airtel Gallery) and if these is not answer within a week, I am planning to go in Consumer Court to claim compensation from Airtel for wasting my time, energy and for mental harassment I had in last more than two months.

Thanks,
Hemant Nawale

deducting 1 rupee daily for e love pack

this is vikram dave from Bhopal. i got a call from airtel prepaid services and then after my e- love pack was activated on my mobile no. [protected]. i have not opted for it ,still 1 rs is being deducted for stupid messages.kindly deactivate this and refund my deductions

I have Facing a Big Problem Last Six Days with airtel HD Dth 1 Engineer come to airtel for changing the dish Movement he said airtel is changing satellite direction then I am change Your Dish Direction on that time my airtel dth is work Properly then he change direction & my dth is show no Signal and he say sir we have change direction but we have drill machine we come tomorrow & fix the problem then Tv is show Just no signal I am say Shift old satellite he say sir the old satellite is crashed that reason we change the direction.
but next day I don't result with airtel engineers I am continue calling to airtel customer care no they just register the complaint don't give the result I am Daily complaint airtel customer care for issue.
My Customer I.D. [protected].
My email [protected]@yahoo.com

We had taken up an Airtel broadband connection few months back in the name of my wife, Suneesha.

Landline Number:[protected]

For the billing cycle of month June 2011, we did not receive any bills .. neither online, nor a hard copy.

Looking at the last months due date, I decided to make an online payment on 1st July 2011. Surprisingly, my login ID and password did not work. And, the option to retrieve passwords did not work as well.

Then, I decided to make a payment without using the online account, through quick pay on Airtel website.
This time a confirmation code was getting sent to an unknown number which I had never provided.

Then I got an email (on aneesh.[protected]@gmail.com) from Airtel that their servers are down for maintenance between 9th July 2011 to 19th July 2011.

Unable, to retrieve this code, I decided to make a payment at the relationship centres near my residence. According to Airtel website, one is in Chakala, near Bisleri (Andheri East), other one is in Lokhandwala (Andheri West). On visiting both the addresses I found that there is NO Airtel relationship centre at either locations.

Whenever, I call up Airtel Customer Care centre, I am hung up, and never responded to.

I got another mail saying servers down till 21st July 2011.

One day Airtel Customer care called up and said please make your payment of INR 660. And, when we said that "we never received a bill". They asked for our e-mail address and hung up.

1. I still don't have the bill for this cycle.
2. I still don't have my online account password. Which I need to make payments because I can not wander all the time to locate which of your relationship centres are still operational. Take some pain updateing on the website.
3. I can't understand that who linked that unknown number to my account. Please get this changed.
4. So, if a bill shows up next month with a delayed payment penalty, I will not be paying the extra amount.
5. If, you want your customers to pay for your service, provide them with hassle free methods.

Thanks & regards,
Aneesh Bhandari
9+[protected]

TO WHOMSOEVER IT MAY CONCERN

today ,25th July 2011, Monday at 13:46, i receieved a call from [protected]. It came to my knowledge that call is from pakistan. Although i missed the call, but i am concerned about how did the calling person got my number. I would appreciate it if you would kindly look into this matter.


With Regards

Praful Edupuganti
[protected]