Airtel Complaints & Reviews

deactivate the hungmaClub service

Hi,

I purches the Airtel Dish TV in last month, In that Day I have lost of problem in Service,i call many times to service center but they are avoid me and service.i am not satisfied for that,
If they do not able to the service then i have go to the consumer cort and publish the my problem in newspaper also....My Reg.Mob is [protected]

Regards,
Nilesh Udmale

I HAVE AN AIRTEL SIM WITH NO [protected] AND RECHARGED WITH RECHARGE VOUCHER OF RS 502 FOR SUBSCRIPTION FOR UNLIMITED MONTHLY USAGE OF GPRS ON THIS MOBILE NO AFTER CONFIRMING THE SAME FROM CUSTOMER CARE OF COMPANY, BUT COMPANY HAS ONLY GIVEN USAGE OF 500 MB AND NO ANY OTHER TALK TIME OR OTHER CREDIT GIVEN TO ME. AFTER COMPLETING THE USAGE OF 500 MB CHARGES HAS BEEN DEDUCTED FROM BALANCE AND I HAVE REPORTED TO THE CUSTOMER CARE ON 13 OF JUNE AND THEY ASSURED ME TO DO SOME THING AND GIVEN TIME FOR 2 DAYS AND AFTER THAT WHEN I CONTACTED THEY TOLD ME THAT SETTINGS FOR USING GPRS FACILITY IS NOT PROPERLY INSTALLED AND ASKED FOR FURTHER SETTINGS. BUT AFTER THAT BALANCE HAS BEEN DEDUCTED REGULARLY FROM MY ACCOUNT AND THEN AGAIN WHEN I CONTACTED TO THE CUSTOMER CARE THEY TOLD ME THE NODAL OFFICERS CONTACT NO AND ASKED TO TALK WITH HIM AND WHEN I HAVE TALKED TO HIM HE ASKED ME THAT IT WILL TAKE SOME MORE TIME TO RESOLVE THE PROBLEM AND HE GIVEN ME TIME TILL 23 JUNE AND THEN 27 JUNE. WHEN I AGAIN CONTACTED AFTER 27 JUNE NODAL OFFICER TOLD ME THAT YOUR RECHARGES ARE BLOCKED AND NO STATUS IS SHOWING TO THEM SO THEY ARE NOT ABLE TO RESOLVE THE PROBLEM AND ASKED TO CONTACT TO THE DEALER POINT FROM WHERE I HAVE RECHARGED FOR THIS FACILITY. BUT I HAVE RECEIVED A CONFIRMATION MESSAGE REGARDING THE SUCCESSFULLY RECHARGE AND THE BALANCE HAS BEEN DEDUCTED FROM THE DEALER'S END. NOW I HAVE AGAIN TALKED AT THE AREA/RELATIONSHIP OFFICE AT SEC 13 AT HISSAR AND THE PERSON MET SHOWN HIS INABILITY TO RESOLVE THE PROBLEM AND ASKED THE RECHARGE AMOUNT IS RS 500 FOR AVAILING UNLIMITED USAGE FACILITY OF MONTHLY GPRS INSTEAD OF RS 502/-. I HAVE CONFIRMED FIRST FROM THE CUSTOMER CARE OF AIRTEL COMPANY AND THEY HAVE TOLD ME REGARDING THE RECHARGE AMOUNT AND SIMULTANEOUSLY RECHARGED WITH THAT AMOUNT AND THE SAME IS FULLY PROVED FROM THE CALL DETAILS OF MY NO [protected] AND THE RECORDS OF AIRTEL COMPANY AS THEY HAVE ALSO MAINTAINED THE RECORDINGS OF THIS CALL. REQUESTED TO CONSIDER THE SENSITIVITY OF MATTER AS I HAVE FACED HUMILIATION AND MENTAL AGONY AND LOSS OF MORE THEN RS 700 FOR THE SAME.

HI sir



I am k.yogananda reddy I am from kadapa ,Andhra Pradesh I have recharge
130 rupees to my customer id last one week back but in our kadapa branch office
employee done mistake that she recharge to another customer id that was
[protected].But my customer id number was [protected] and then I complaint to her
but she did not give proper response to me and she told we will not help any
thing .Please help me sir I give information of kadapa Airtel DTH office it was
near old busstand opposite union bank .Its office number is[protected] and my
customer id number [protected] and register phone number is [protected].





Customer id no-[protected]

Register phone no -[protected]



Thank you sir

Hi

I have been using Airtel IPTV service for last eight months but last month IPTV service did not work for aronud 15 days(from 2-June-2011 to 15-June-2011). i contacted customer care person and registered lot of complaints regarding this but always got a respnse like sir it will take either 1 or 2 more days to make it correct that never happened until 15th. i was assured by Customer Care representative that i would not be charged for this inconvinience but in last month bill(10/05/2011 to 09/06/2011) charges were there for complete month.

Not only this, in the begning of this month , i did shifting of my house so requested to shift my connection also to new location. i was told it would take 3 working days to shift the connection. My request was on 1st July and i was asked to wait till 4th July...
When someone did not come till 4th, i called Customer Care again for this problem but never got an affirmative answer. after making many calls regarding this they told me that it is not possible in my area as pair for IPTV is not available.
This could be informed to me a lot earlier which could save a lot of time. again this time they told me that you will not be charged for this period of time (01/07/2011 to 06/07/2011).
Then I tried to get only the broadband connection of airtel only for internet. next day i got response and executive came to my house within 15 hours.
they found IPTV connection can be done on my place and they did the proper wiring finally.
As you know sir, this is a compititive market and problems to customer like this does not take much time to divert to some other service provider.This was not at expected from a big company like airtel. is this the way you treat your customer? to make a new connection, it didnt take 1 day but to provide service to your regular customer, you find it difficult to fix in like half month.

I am a Customer of airtel for last 5 years either in the terms of celluler service or IPTV service. It was really a frustrating experience for me. Next time i would really think before taking any service from Airtel.

It would be highly appreciated if you understand my problems and be a comany of your words. I hope this month BILL will be as per your customer care representative assurance.

Hope you will reply Soon....

Thanks
Nishant Chachan
Subject Matter Expert
Amdocs
([protected])

Hi,
I got a sms from number [protected] saying that I have subscribed to music pack and charged of Rs 10 for 100 mins (10 days validity).
This is ridiculous. I have not subscribed to any music pack.
Kindly unsubscribe my number & credit the amount back to my cell.
Regards,

I purchased the DTH connection thru' the website 3 days back, so far I have not recvd the installation.
They had activated the connection without even providing the installation. When complained about this to the customer care, the refused to attend saying that this connection has been purchased thru' the website so they cannot attend. I regret for the poor service provided by AIrTel and am confused on what to do. Whom should I contact for ??

Sub ID no [protected]

maine[protected] ko bsnl se airtel mai mnp karaya tha lakin meri sim airtel mai start ho gayi thi us par incoming nahi aa rahi aur uske baad meri airtel waali sim band ho bsnl waale meri sim ko nahi chod rahe hai.pls help me my contact no.[protected]. my MNP Request was rejected by BSNL under "contractual Obligation" but I am a prepaid customer so BSNL can not reject my MNP request please help in this matter i have talked local BSNL officers in this matter but they are saying that they can not do anything in this matter. pls help me

A prepaid sim card of Airtel was purchsed by our friend Mr. Rajesh Kumar Jha from the dealer of Airtel after submiting all the necessary documents. Mobile no. is [protected]. This no is activated by the company immediately.

But the company has blocked the sim on[protected] without any information. Customer care said that Sim was blocked on the ground that documents not received by them.

How company block the sim without information?
How company activate the sim without documents? It can be missused by any person.
What about our balance in sim card?

Kindly provide the solution for this problem.

Sir/Madam,

My Airtel mobile number is [protected] and without my permission Airtel people are subscribing me to services of Games Mania and Movie Reviews. Daily Rs.5 and Rs.10 respectively are getting deducted from my currency. I gave a complaint to Airtel office saying not to register me in any of their services without my consent but no action was taken by them. Hence i kindly request you to help me in unsubscribing me from Games Mania and Movie Reviews.

Thanking You.

With Regards
Gnaneshwar
[protected]

This is Ramesh, Airtel DTH CustID:[protected],

I'm asking about one thing from customer care from many months. But their answers is alwasy same and I'm not satisfied with that ridiculous answers.

Please tell me, The Channel numbers 534 (Sakshi TV), 536 (TV5), 698(Bhakthi TV) are showing as Free with South Super Value Package. Refer the airtel website link --> http://www.airtel.in/monthly-packs/south-india-pack.html . From the beginning I'm in the same plan and why I'm not getting these 3 channels at Free of Cost.

If I ask Airtel DTH Customer care, They are saying that They are not Free Channels with South Super Value Pack and I Have to Buy them separately.

Now tell me why I need to buy them separaltely? They were not included in the South Super Value pack ?

If so... Why you people are showing those channels in South Super Value pack ? I mean 119 free channels @Rs.132. pls refer the below airtel dth link... This pack contain The Channel numbers 534 (Sakshi TV), 536 (TV5), 698(Bhakthi TV) . Clarify me those 119 channels.

http://www.airtel.in/monthly-packs/south-india-pack.html

I'm paying the money from last 3 - 4 months. Pls make them as free channels and credit back those 4 months duductions for these 3 channnels.


Thanks,
Ramesh

Sir/Madam,

I am Mrs.R.Kumari, Advocate and your Airtel-Broadband customer, in Chennai at Perambur. My Account Number is 16053721.

My Address is 21/20, Subramanian Street, Subramanian Nagar, Perambur, Chennai - 600011. In the above said address only I am having Broadband connection.

Now, my problem is, if I paid the Bill from next-day onwards I am not getting internet, though the broadband connection is under the "Unlimited Scheme". So many frequent requests to Airtel Customer care and the people who have been working in Chennai replying some lame excuses, and simply sorry. But I am not getting connection properly, what is the use of sorry. Especially I talked with Mr.Bharath in the office of South-India Appellate Authority, which is mentioned your bill underneath.

So, I am requesting to solve my unrepairable problem as soon as possible, otherwise I move to Consumer Court to take appropriate legal action.

Thank you,
R.Kumari and K.Ramamurthy,
Advocates,
Perambur,
Chennai,
Tamilnadu.

I reequested Airtel people to transfer my prepaid number to postpaid as i use mobile phone a lot and recharging the mobile is a kind of hassels for me as i travel a lot so i decided to transfer the number to postpaid i got a call from them explaining all the plans and all then they sent a represantative to me for collecting the required documents for transfer and promised me it will hardly take 3 to 4 days to transfer i told them my problem as well that i wouldn't be in the city so they suggested me to carry the sim card which they gave me at the time of collecting me documents that it can be activated anytime but there was no change and i asked them quite sometime about my transfer of the services and they went on teeling me that it shouldn't take anything more than 3 to 4 days to transfer as you are an existing customer but nothing happend as disscussed and its now almost 10 days and no action has been taken yet to transfer the number and they are not even bother to contact me to tell that when it will be done and they haven't even provided me any number to contact them to know the status of the transfer.

To,
Madam ref [protected]

Ms kavya
Nodel officer,

As per telephonic talks on 5th july you are assured that hence forth such incidence not occurring .
It unfortunate that o6th your company deducted rs 5 on 8.a6.am , 12.44pm, 12.53pm,3.07pm 3.08pm total RS 25
and today at 8.18 ( you have resubscribed for BIKU FOR RS 5).
will explain me what authority, give you to deduct such amount.


vinaykumar.


cc to

ceo
Bharti Airtel
--- On 7/7/11, Vinaykumar Harwad <[protected]@yahoo.com> wrote:


From: Vinaykumar Harwad <[protected]@yahoo.com>
Subject: Re: ACKNOWLEDGEMENT MAIL. [|BAL|[protected]|[protected]|]
To: [protected]@in.airtel.com
Date: Wednesday, 6 July, 2011, 4:34 AM

Bharti Airtel Complaints - DEDUCTING RS 5 FROM BALANCE UNECEAASRYMNO [protected]
View all Bharti Airtel complaints
Bharti Airtel

Location: HUBLI, Dharwad, Karnataka, India Share with friends:

vinaykumarh on Jul 5, 2011


DEDUCTING RS 5 FROM BALANCE UNECEAASRYMNO [protected]
TO

SANKARANARAYANAN. P.K.
Customer Care
Bharti Airtel Limited


From: Vinaykumar Harwad <[protected]@yahoo.com>M[protected]
Subject: Re: ACKNOWLEDGEMENT MAIL. [|BAL|[protected]|[protected]|]
To:
Date: Wednesday, 6 July, 2011, 4:14 AM

sir

with reference my earlier letter today dated 6th july rs5 is deducted from balance.

as telephonic talks with you nodal officer kavya, your supervisor sashidhar assured me same things are not occurring,but it is unfortunate that you are deducted rs 5 from my balance.

It very shameful on your part.

please acknowledge the receipt

--- On Tue, 5/7/11, [protected]@in.airtel.com <[protected]@in.airtel.com> wrote:


From: [protected]@in.airtel.com <>
Subject: Re: ACKNOWLEDGEMENT MAIL. [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.com
Date: Tuesday, 5 July, 2011, 11:24 AM

Dear Customer,

We understand from your previous e-mail expressing concern regarding the
deduction of balance towards Subscription service for your airtel mobile number
[protected].


--- On Wed, 6/7/11, Vinaykumar Harwad <[protected]@yahoo.com> wrote:


From: Vinaykumar Harwad <[protected]@yahoo.com>
Subject: Re: ACKNOWLEDGEMENT MAIL. [|BAL|[protected]|[protected]|]
To: [protected]@in.airtel.com
Date: Wednesday, 6 July, 2011, 4:21 AM

SANKARANARAYANAN. P.K.
Customer Care
Bharti Airtel Limited


you are not eligible to seat on that place,IF YOU NOT CARE FOR CUSTOMER
please read my letter and replay.from today if you are not stopped Rs 5 deducting i will lodge police complaint and case against you and your co CEO.

--- On Wed, 6/7/11, Vinaykumar Harwad <[protected]@yahoo.com> wrote:


From: Vinaykumar Harwad <[protected]@yahoo.com>
Subject: Re: ACKNOWLEDGEMENT MAIL. [|BAL|[protected]|[protected]|]
To:
Date: Wednesday, 6 July, 2011, 4:14 AM

sir

with reference my earlier letter today dated 6th july rs5 is deducted from balance.

as telephonic talks with you nodal officer kavya, your supervisor sashidhar assured me same things are not occurring,but it is unfortunate that you are deducted rs 5 from my balance.

It very shameful on your part.

please acknowledge the receipt

--- On Tue, 5/7/11, [protected]@in.airtel.com <[protected]@in.airtel.com> wrote:


From: [protected]@in.airtel.com <[protected]@in.airtel.com>
Subject: Re: ACKNOWLEDGEMENT MAIL. [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.com
Date: Tuesday, 5 July, 2011, 11:24 AM

Dear Customer,

We understand from your previous e-mail expressing concern regarding the
deduction of balance towards Subscription service for your airtel mobile number
[protected].

We regret the inconvenience caused in this regard.

We have analyzed your account and found that there is a charge of Rs.5/- for the BIKU Subscription service on 04/07/2011 at 07:55:39 AM and 05/07/2011 at 08:04:01 AM.

Deactivation of BIKU Subscription service:

We would like to inform you that your concern regarding receiving deactivation
of BIKU Subscription service has already been registered.

The Service Request number is [protected].

We will revert to you on or before 06/07/2011.

We request your cooperation until such time.

We would also like to inform you that an amount of Rs.10/- will be credited to your account within 24 hours.

Please dial *123# (Toll free) to know about the balance and validity.

There are no other Value Added Services currently active in your account.

You may also dial *121# from your airtel mobile and activate / deactivate any Value Added Service instantly.

We hope that we have able to address your concern.

Please do write in for any further assistance.


Yours Sincerely,

SANKARANARAYANAN. P.K.
Customer Care
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@in.airtel.com
Cc:
Sent: 05/07/2011 14:53:21
Subject: Re: ACKNOWLEDGEMENT MAIL. [|BAL|[protected]|[protected]|]

sir,
today also rs 5 dicuction from my balance my compliant no is[protected]
what to do.
Pl Let me know who is reposible for this.

let me know your company generral manager name and addresss.
company
company sectrtary name.

ceo no.

if not i will lodge compliant in police complent angaist co general manger
cheating me.

please acknowledgement of recipt.
with nameand adsresss.

--- On Mon, 4/7/11, [protected]@in.airtel.com <[protected]@in.airtel.com> wrote:

From: [protected]@in.airtel.com <[protected]@in.airtel.com>
Subject: Re: ACKNOWLEDGEMENT MAIL. [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.com
Date: Monday, 4 July, 2011, 11:32 AM

Dear Customer,

We understand from your previous e-mail expressing concern regarding the
deduction of balance towards Subscription service for your airtel mobile number
[protected].

We regret the inconvenience caused in this regard.

We would like to inform you that, as per our records, an amount of Rs.60/- is
debited towards your account for BIKU Subscription service till from[protected].

As a one time benefit we have credited an amount of Rs.50/- and the same will
be credited to your account within 24 hours.

And the remaining Rs. 10/- will be credited to your account within 48 hours.

Deactivation of BIKU Subscription service:

We would like to inform you that your concern regarding receiving deactivation
of BIKU Subscription service has been registered.

The service request number is [protected].

We will revert to you on or before[protected].

We request your cooperation until such time.

You may dial *123# (Toll free) to know about the balance and validity.

Currently, there are no other Value Added Services currently active in your
account.

Alternatively, you may also dial *121# from your airtel mobile to
activate/deactivate any Value Added Service instantly.

We hope that we have able to address your concern.

Please do write in for any further assistance.


Yours Sincerely,

DHINESH KUMAR.P. P.
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=B5D73E4BB4D5
3941424B43434F4EBFDD2164A5D13052B1D33557BEC2CE3454BA&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@in.airtel.com
Cc:
Sent: 04/07/2011 13:15:02
Subject: Re: Acknowledgement Mail.

sir,

since[protected]
ref. s[protected]
complaints. re deduction of rs5 daily from my mobile
b

in which authority given you to diduct.

RS 5 diducted with my permission or not use the and website

dates are 4th july


11th june
3rd feb
4th feb
12th may
12-06
11-06
10-06
3-06
2-06
1-06
31st may
30th may
and i have all complaints no
which are send to nodel officer/ supervisor.
respose in nil.

IT SHOWS THAT YOU ARE CHEATING CUSTOMER

vINAYKUMAR

COPY TO
NODEL OFFFICER MINAXI BORA

--- On Mon, 4/7/11, Vinaykumar Harwad wrote:

From: Vinaykumar Harwad
Subject:
To: [protected]@in.airtel.com
Cc: [protected]@yahoo.com
Date: Monday, 4 July, 2011, 5:07 AM

sir,
MY MOBILE NO IS [protected]
I HAVE BEEN CHARGED RS 5 EVERY DAY WHENEVER I RECHARGE WITH MORE THAN RS 30.
IF I RECHARED EITHER 75 OR 100
THANK FOR USING BIKU SUBSCRIPTION SERVICE FROM AIRTEL .
YOU HAVE BEEN CHARGED RS 5 LATEST GAMES HTTP GCIUB.IN

PL LET ME KNOW WHAT REASON AND POLICY OF CO.
ON[protected] SINCE THAN I AM SUFFERING.
EVERY TIME I GIVE COMPLAINTS,
THEY ARE ASSURING NEXT TIME DOSENOT HAPPENED.
MY COMPLAINTS NO S[protected]

PL LOOK INTO MATTER IMMIADIATLY.
ACKONOWLEDGE THE RECEIPTS


VINAYKUMAR
[protected]

CC NODEL OFFICER MAINAXI BORA

MINISTARY OF COMMUNICATION AND INF

--- On Mon, 4/7/11, [protected]@in.airtel.com <[protected]@in.airtel.com> wrote:

From: [protected]@in.airtel.com <[protected]@in.airtel.com>
Subject: Acknowledgement Mail.
To: [protected]@yahoo.com
Date: Monday, 4 July, 2011, 7:30 AM

Dear Customer,

Thank you for writing to us.Your mail has been received by us,we shall get
back to you within 24 hours.

Please note our new email id [protected]@in.airtel.com. In future post your
queries/request or complaints on [protected]@in.airtel.com

Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever
you write to us for a quicker response. Do not include any space or any
special characters between the digits.

** Log onto www.airtel.in . Register Yourself and enjoy the following
benefits
Subscribe to Ebill
View Itemized bills free of cost
Pay your airtel bills
View tariff plans & VAS details
Analyse Bill Usage
** Manage your account from your Mobile at your fingertips. Dial *121# for
account related information

** Quick Tips
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This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject:
Date: 04/07/2011 10:37:36 AM
From: [protected]@yahoo.com
To: [protected]@in.airtel.com
Message body:

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited
and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively "Bharti Airtel
Limited"),are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti
Airtel
Limited. Before opening any attachments please check them for viruses and
defects.

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
defects.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "

For the past week since Thursday, 30th of June, My Airtel broadband 2 mbps service has been down. The modem is unstable and i had earlier called airtel customer care to file a complaint. A local technician checked the line and claimed it was fine. The problem persisted and i later contacted the technician who said he had informed the local line man to check my line. Airtel had assured me that my issue would be resolved by 3rd July but it is already the 7th and there is no solution yet given to me. The technician claims he cannot do anything till the line man arrives. Please look into this matter.

Complaint no: 48414456
Local airtel technician: Mr.Loganathan ( cell no. [protected])

Customer name: R.Jayanthi (Sainath Apartments,Natesan Nagar)
Account no: 16322076

This is to inform general public on blatant display of negligence, unprofessional attitude by AIRTEL.

My phone number is [protected] and I had been using this phone number since last 4-5 years (Earlier it was a different account Number:[protected]. I had been paying my bills regularly. When this phone was out of country for 3 months during Jan’2011, I had enquired about the procedure for safe custody of 3 months. He thought of it as a disconnection request. The Customer care junkie (Mohd Asik) was so incompetent that he could not understand simple English also. I then again immediately sent a mail clarifying that it’s not a disconnection request. I then got the reply from same officer (Mohd Asik) that the disconnection request has been cancelled and Asik sent the options for safe custody. See below for details. Still, he went ahead and terminated the connection and i faced lots of issues with that. If you see below, you can clearly understand the mistake of Airtel’s officer.


TO MY SURPRISE, AIRTEL went ahead and put that number in gold premium category seeking additional revenue of 1500 from prospective clients including me. It clearly shows that Airtel indulged in the act of cheating and unfair trade practice. All my appeals to Appellate, Nodal officer went in vain and after that thanks to the intervention of a senior Airtel officer, I got my issue resolved. The connection was restored wef 22nd March.

NOW AGAIN, I am told that this number is barred due to failure of the verification of change of address request. This despite the fact that I NEVER REQUESTED FOR ANY CHANGE OF ADDRESS. I was told by Airtel’s customer care executive that they visited my address on 22nd/23rd/24th April in the afternoon (between 2-4 PM) and were able to talk with security who told them that we are indeed living there for more than 2 years. It was disconnected as they could not meet me, First of all, they came on their own without any notice during day time. Airtel should understand that we are working professionals and our office hours are 8 AM - 8 PM and they will not find us during office hours if you come without any prior notice. I was never notified over e-mail also and it was abritrarily disconnected.

In the meantime, My husband also went out of country in April for few weeks and was shocked to find it disconnected when he returned. When we raised this issue, we again encountered MR. ASIK (remember the junkie earlier), who blatantly told that we have to go for new connection. He had the audacity to tell me that despite the fact that Airtel is still holding my security deposit against that number, so how can they allot the number to somebody else?


I also asked them to provide me the proof that i had requested for address change at any point of time. Also, I asked them to send me the relevant clauses in the agreement, which tells about the disconnection procedure and how they intimated me before disconnection. I didn’t get any notification where as I was getting other emails from Airtel (bills etc). THERE IS NO REPLY TO THAT TILL DATE.


I am sure that they are again doing this for getting some more money out of it. We need to collectively expose them in media so that people are aware of the standard of their customer service.

I AM ALSO GOING TO FILE A COMPLAINT AGAINST THEM IN TRAI AS WELL BEFORE GOING TO CONSUMER COURT.


[protected][protected][protected][protected][protected]--------

Hello Mr. Asik/Appellate Officer,

I was shocked to see your response. I would have appreciated if you would have understood the matter. Can you please let me know where is your office where I can come and meet you face to face?

I am told that this number was barred due to failure of the verification of change of address request. I would like to let you know/bring your attention to the following points:

- I NEVER REQUESTED FOR ANY CHANGE OF ADDRESS
- I was told by your customer care executive that they visited my address on 22nd/24th April and were able to talk with security who told
them that we are indeed living there for more than 2 years. It was disconnected as they could not meet me, First of all, they came on their
own without any notice during day time. You may understand that we are working professionals and our office hours are 8 AM - 8 PM and you will not find us if you come without any prior notice. I was never notified over e-mail also and it as abritrarily disconnected.

I would like to request you to please arrange for an address verification on 11th July, anytime between 8 AM - 5 PM in which they can come and visit us anytime. I have a small baby less than 3 months old so it would be hard for me to personally go over to Airtel Relationship center.

Regards,

Shishir

On Wed, Jul 6, 2011 at 6:25 AM, <[protected]@airtel.in> wrote:

Dear Customer,

Ref: Email dated[protected], requesting to activate your mobile number [protected].

We regret for the delay in responding to your mail.

Thank you for your email to airtel and the opportunity to assist you.

We regret to inform you that we are unable to accommodate your request sine your mobile number has already been permanently disconnected.

As per our process guidelines, we are unable to re activate the mobile number once it for permanently disconnected.

Hence, we request you to visit the nearest Airtel Relationship centre (ARC) to avail new connection.

We hope that this response has addressed your query suitably.

Please do write in for further assistance.

Yours Sincerely,

Mohamed Asik
Customer Care
Bharti Airtel Limited
[protected][protected][protected][protected][protected]----

ISSUE OF JANUARY….

[protected]- Kind Attention: MR KARTHIK, APPELLATE OFFICER
InboxX



Reply |nehanisha pandey to appellate.kk, nodalofficer.kk, 121, 121
show details Mar 21

Hello Mr. Karthik (Appellate Officer)


I am writing this email to you to bring your attention to blatant display of negligence, unprofessional attiitude by YOU in resolving this issue. I have been sending emails, my husband has been calling for atleast half hour daily but we are nowhere close to resolution.


As very clear from the email chain below and as admitted by you, you have wrongly disconnected by phone without any such request from my side (You even sent an email to me that you have cancelled the temporary suspension request also). Your customer care executive was so incompetent that he could not understand simple english also. No notice was given to me and it was a unilateral action.


Not only that, you went ahead and put that number in gold premium category seeking an additional revenue of 1500 from prospective clients. It clearly shows that Airtel indulged in the act of cheating and unfair trade practice and you are liable to face legal action if prompt corrective action is not taken from your side IMMEDIATELY.

WE NEVER EXPECTED THIS TYPE OF TREATMENT AFTER 4 YEARS OF FAITHFUL RELATIONSHIP WITH AIRTEL. YOU MADE AN ERROR AND NOW YOU ARE NOT WILLING TO ADDRESS MY GENUINE REQUIREMENTS AS WELL, IS THIS THE LEVEL OF AIRTEL CUSTOMER CARE? THIS WAS HIGHLY UNEXPECTED FROM YOUR ORGANIZATION.


I REQUEST YOU TO PLEASE REPLY WITH YOUR ANSWERS TO MY QUESTIONS POINTWISE AS SOON AS POSSIBLE. ALSO, PLEASE LET ME KNOW YOUR OPERATION"S HEAD PHONE NUMBER AND EMAIL ID. I WANT TO DISCUSS THIS WITH HIM/HER.


ALSO PLEASE LET ME KNOW YOUR OFFICE ADDRESS.


NEHANISHA


[protected] Forwarded message[protected]
From: nehanisha pandey <nehanisha.[protected]@gmail.com>

Hello Mr. Sharad,

I am sending this mail to you as my last effort. I would like to draw your attention to the blantant display of negligence. I had been a loyal customer of airtel since 4 years. As i was going out of country, I asked for temporary suspension of my number [protected]. Your CC officer Mr.Mohammad Asik understood it wrongly.I then again immediately sent a mail clarifying that its not a disconnection request. I then got the reply from same officer that the disconnection request has been canceled and Asik sent the options for safe custody. See below for details. Still, the connection was terminated and i am facing lots of issues with that. If you see below, you can clearly understand the mistake of your officer.


I tried to reach CC numerous times and every time i am hearing a new story, new Action items for me - Ranging from depositing 1500, submit fresh application, somebody says that its now a gold premium number so i need to deposit 2000/-. Pls have a look at this.
I am really pissed off now and am planning to send a legal notice tommorow afternoon. Before taking that route, I thought of seeking your help.

I need this connection by EOD today failing which i will initiate further actions on this regard. Request your quick response for this as soon as possible. I have never defaulted in any of my payments and I was surprised to see this kind of treatment from your side.

Regards,

Nehanisha Pandey


[protected] Forwarded message[protected]
From: nehanisha pandey <nehanisha.[protected]@gmail.com>

Date: Mon, Mar 14, 2011 at 11:45 AM
Subject: Postpaid mobile connection [protected] reconnection issue - URGENT
To: [protected]@in.airtel.com
Cc: tiwari.[protected]@gmail.com, nehanisha.[protected]@gmail.com


Hi Airtel CC,

On 29.01.2011 I requested aritel customer care to 'Temporary suspend' two of my corporate mobile connections. Reference number for the same is[protected]/[protected]. Please see below the mail conversation.

I got reply on the same day for the same to pay my due bills for one of the connection. At the same time both the connections were permanently disconnected assuming it was 'cancellation' request. I clearly mentioned 'Temporary suspension'.

Then I replied back to confirm what I have meant and what airtel customer care have understood(I asked for temporary suspension and Airtel understood as permanent cancellation) for which I received reply on same day that you have 'cancelled' the 'cancellation' request. If this is the case then why both the connections are disconnected permanently?

Now today, when I enquired again that I want to re-use one of my corporate mobile connection [protected] customer care executive told me that number has been permanently disconnected and 300/- security deposit has been credited back to me. This number is available as of now although.
Also he informed me that I have to go for fresh connection and deposit 500/- as security for the fresh postpaid connection. Reference number[protected].

Why should I go for fresh connection if already I asked for 'temporary suspension' and not 'permanent cancellation'?

It is airtel's fault that they misunderstood and acted on cancellation rather than temporary suspension. Also airtel did not even bother to wait and confirm on request on full payment of bills so that connection can be temporarily suspended.


Please note I am currently not in Bangalore and am out of town for official visit. So please initiate the 're-connection' of this corporate mobile connection from your side ASAP.

Please note again this request is for mobile number [protected] ONLY.

I have taken both the connections approximately 5 years back from airtel and till date I never had any complaints. But this incident is extremely outrageous and leads to breach of trust between a customer and airtel corporation as a whole. I am in urgent need of this mobile connection [protected] and I can not used it because of this misunderstanding on which airtel customer care has acted.

I currently hold total of 5 airtel mobile connections which tells you how much belief I had in airtel. But this incident is deeply disappointing which leads me to re-think my decision to stick with Airtel.

Please consider this request as urgent.!

Thanks!


[protected] Forwarded message[protected]
From: <[protected]@airtelindia.com>
Date: Wed, Feb 2, 2011 at 7:18 PM
Subject: Re: TEMPORARY SUSPENSION REQUEST [|BAL|[protected]|[protected]|]
To: nehanisha.[protected]@gmail.com


Dear Customer,

Ref: Email Dated[protected] requesting for activation of Safe Custody service on your airtel Mobile number [protected] and [protected].

Thank you for your email to airtel. We are delighted to know of your intent to avail our Safe Custody service and welcome the opportunity to assist you.

As a first step towards availing the service, we would request you to make the full payment for the current billed and unbilled amount for your airtel number at the nearest Airtel Relationship Centre. To know your current outstanding and unbilled amount you can dial *121# (Toll free).

Details of Safe Custody:

1. Safe Custody is for a maximum period of 90 days.

2. Incoming and Outgoing call services will be deactivated.

3. There is no monthly rental during this period.

We request you to revert on or before 90 days from the date of activation of Safe Custody in order to activate the mobile services, failing which the number will be permanently deactivated.

Hence, we request you to write back to us post payment of billed and unbilled amount to activate Safe Custody service on mobile numbers.

Further,we would like to inform you that we have cancelled your cancellation request on mobile numbers [protected] and [protected].

We hope that this response has addressed your query suitably.

Please do write in for further assistance.


Yours Sincerely,

Mohamed Asik
Customer Care
Bharti Airtel Limited

Hi,

I had got Airtel IPTV installed with the IPTV 1098 plan. I requested for ESPN Top Up (ESPN + Star Cricket + Star Sports) on 1st July. ESPN and Star Cricket were activated, but Star Sports was not activated. I called many times (everyday twice or thrice from 1st July till date) at the Airtel Complaint number -198 and even emailed their email id - [protected]@airtel.in many times. But everytime I called these people said that my complaint would be resolved shortly or within 24 hours, but to no effect.

I am tired of calling them and had even requested for disconnection of my IPTV connection. But these people haven't done anything till now on that request even. Calling them again and again has been a mental torture for me now. They just keep you on long holds and come up with the same reply that it will beresolved.

I have given up the hope that this channel will be activated ever and am not sure what to do next.

Please look into this matter and take some stern action against Airtel IPTV.

Regards,
Ashutosh Agrawal

I have a number [protected]. i have recharegd this phone today twice for 333 rupees and now i have a balance of over Rs.600. I am trying to activate the Blackberry monthly plan for Rs.399 and the same is not happening. i called the customer service number [protected]. I was kekpt on hold by 2 different people at various times during the day and I had suffered a time loss of about 20 minutes and also Rs.20 of talking simply calling you useless customer service number without any resolution to my problems. I really wonder how Airtel can be so irresponsive to customers. Is it their Audacity that they have a good customer base and they dont care however disrespect they show to customer?? Anyways shame on this company which is headed by a great man!!!

Dear Sir,

This is regarding the new connection of Airtel DTH Reference Number is 3635692.

Shri Manoj Shah promised me that iw ill get the connection in 24 hours after the payment. But its been more than two days i have not got any response from your representative (Shri Manoj Shah).

the reputation of your company is good but some people like Shri. Manoj Shah is spoiling the reputation of you company. I have been calling him more than twenty times in a day but he is continuously ignoring the matter of the new installation.

For this irresponsible services of your company, i will have to go to the consumer court, if i do not get the response by today.

I hope this letter will solve the issue quickly.

Rahul Mazumdar
Punjab National Bank
Officer (Industry)
Bathinda.
[protected]

Hi Vikrant,



I have a registered mogile number [protected] with Airtel. I had applied for the DND service last year, but till now I have not seen any effect. I am regularly getting pesky messages ranging from property dealers to shapping and so on. I have registered compalints 4-5 times for this to Airtel customer care number but all what they do is give me a complaint number and ask me the ID and time of the SMS messages that I got. They do it all the times and then give me a date for stopping these SMS. Now I would like to know how you are going to stop these messages. I have got a lot of assurances from your airtel customer care but no solution. The height of this non implementation is when your customer care executives tell that they can only register complaints to the concerned companies bu they cannot stop these SMS. I think I need to take some legal help for this issue. You people are responsible for every call and message that we recieve and now you people only tell me that you cannot stop these services even after registering for DND. Le me know if it is out of your control so that I could take this matter further but then dont complain for the consequences.



I hope you got my message. Stop these SMS or wait to get booked as I know the legal options well