Airtel Complaints & Reviews

Airtel

Location: Noida, Gautam Buddha Nagar, Uttar Pradesh, India


PRABHANSH KUMAR on Jul 18, 2011


Amount Deducted but recharge failed
Amount Deducted but recharge failed
Hi, Am PRABHANSH KUMAR

I have tried recharge the mobile no [protected] through www.rechargeitnow.com but it was showing some errors and the payment of Rs. 50/- for 1 times and Rs. 43.33/- twice, totally Rs. 50/- was deducted from my account, but i was recharged only with Rs. 50/-
so please refund the remaining amount to my account, please give a proper response Dear Sir/Madam,

Am quite unsatisfied with Recharge it now team, as my payment has been deducted Rs. 50/- for the mobile recharged on 18th July 2011,

DEACTIVATE/UNSUBSCRIBE THE JOBS ON MOBILE SERVICE.in TO MY MOBILE NO:[protected].

sir
i am having airtel connection since long pd my previus no is belongs to assam and rajasthan as i am in transferable govt job . that place airtel provides very good service . but in bangalore airtel service is worst . they started so many unwanted services without informing to consumer as so my friends facing this problem.
on my no [protected] they started message from[protected] @ Rs. 2/- per day without my wish. i have send message and try to contact customer care thousand time but cc is not responding and after 1 or 2 ring it is disconnected automatically. and message rely god only understand.
i am sending this complaint TRAI also.

I have a post paid mobile connection (CUG) of Airtel Telecom Service Provider. On my bill paln, I took a rate cutter of Rs.99(for 12 months) for reducing my STD charges to 50 paisa from Rs.1.50/-. Now the rate cutter plan ended on 21st of June'2011 and from 21st of June they charge Rs.1.50/- for STD call and it result a huge bill. Now the matter is that they send me the notification on 5th of July'2011, and my complain is that why they have not send any notification on 21st or before, so that I could managed my bill plan accordingly. I have spoken to Airtel Customer Care in this regards,they told it was mistake and they refund me only Rs.200. But money is not matter, the matter is they are ensuring that their service is better in the industry, so why the customer like us will suffer for the mistake of their service. I want full justice regarding my bill plan.

Nilkanta Ghosh
[protected]

Sir, My I'm using my Airtel prepaid SIM for last two and a half year. The number of my SIM is [protected] . Till yesterday, it was working. Suddenly today I saw that it seems 'Registration Failed'. How could it be sir. I called customer care and they told they have not recieved my documends, even 2 and a half year passed. I am shocked. How could they do that. I am facing very much problem. Sir please active my SIM as soon as possible.
Thank You
Susamay Ghosh
[protected]@gmail.com

DEAR SIR ,
My Airtel no is [protected] which de activated .
my humble request to you plz activate my no as soon as possible bcoz this no. is printed on pamplates and my visiting card .
re issue this no. to me again so i can carry on my work .there is no response from your ( Airtel office ratanada plice line jodhpur )
regarding my complain last time i am informing you to consider my problem and convey it to me on my e mail address or my no.
I DONT WANT TO COMPLAIN REGARDING THIS SMALL ISSUE .



BLUE CITY VOICE EVENT MANAGEMENT
VIPUL GANGOTRI ( [protected] )
EMAIL : VIPUL.[protected]@GMAIL.COM

I applied for Airtel wifi Broadband connection on 3rd July. A person named Abbasali came to my flat and took my original rental agreement saying he needed it to get it stamped by Notary , passport Xerox, photograph and Rs 1050 of the plan saying that he is going to return back the original rental agreement the following day and connection will be provided within 4 days. Since then I am calling him and he is not responding to my call. I talked to Miss Sharweela K who sits at Maruti Infotect Centre, Inner Ring Road, Bangalore. She gave me number of Vinay and that person gave me number of his manager named BNoy.Whenever I spoke to BNoy he said by end of day you will get back your original Rental Agreement and now he is also not picking up my call. Then I called up at the number mentioned in your Airtel Brochure and that person is also stating that madam you will get back your original Rental agreement. No one is taking up the responsibility. Everyone is just passing on and customer care of airtel is good at registering complaints and least bothered about resolving the issue. I never expected to receive service from a brand like Airtel which says it to be number 1 brand. It is just busy in making new customers and unable to handle the existing customers base.

Following are the details of the form, complaints, and contact number of persons who are just ignoring the calls.
TBLR No- 261016
Complaint Num[protected]
Complaint Num[protected]
AbbasAli- [protected], [protected], [protected]
BNoy- [protected]
[protected],[protected]

As committed, I have not been offered the Intra-calling facility on my 4 Airtel numbers : [protected], [protected], [protected]and [protected].

I was offered the following plan with more benefits as follows:

a) All 4 numbers would have intra-calling amongst them absolutely free
b) For first two months, a waiver of the rental on all 4 connections
c) 10 local/national msgs daily free on all Airtel numbers
d) 300 local as well STD mins free every month to any mobile/landline number in India
e) CUG Plan Win 149 to be activated effective 1sty June 2011
f) 200 local mins free for 2 months on all 4 Airtel numbers

However, the commitment is not met yet. I have been trying to make the Airtel CC team understand but everytime I'm told a new story and a new process. Can anyone in the Airtel team would try to retain a customer snce 8 years like me with no default payments.

I'm looking forward to action on this ASAP.

Thanks,

Harish

Hello,

I've been using Airtel digital tv for 6 months now. Since last Friday (15/07/2011) am getting Error code 6 in all the channels. When i called up the customer care i was informed that my account is in safe custody. I have not placed any safe custody request in the past.

Till yesterday (18/07/2011) i had a balance of Rs. 40.37 in my Airtel Digital TV account. The customer care executive asked me to recharge to a minimum of Rs. 100 to resolve this Error Code 6 issue. I recharged it to Rs. 100 and now my airtel digital tv account balance is Rs. 140.37, even now the issue is not resolved.

When i called up the customer care today, they informed me that they have escalated this issue to their senior officials and also told that I will receive a call within 30 minutes. I've not got any complaint number for this issue also. I've written to [protected]@airtel.in, [protected]@in.airtel.com and [protected]@in.airtel.com on top of calling the customer care regarding a solution for my issue. Would appreciate if you can resolve this issue immediately. Thanks.

Regards,
Pravin

Hello Sir/Madam,

Daily i get around 4-5 Spam calls. One of the call i get from [protected]. Please do needful to resolve it.

Regards
Ravi
[protected]

DEAR SIR,


MY NAME IS SURESH I HAVE A AIRTEL NUMBER([protected]),I HAVE A PROBLEM WITH CUSTOMER CARE NUMBER 198 .AFTER CALLING OF 198 NUMBER I AM PRESSING TO CONNECT WITH CUSTOMER CARE IT IS SAYING PLEASE WAIT UNTIL CONNECT TO CUSTOMER CARE EXECUTIVE AFTER THAT CALL WAS DISSCONNECTED AND SAYING UNRECOGNISED NUMBER.

KINDLY SOLVE THE PROBLEM


REGARDS
SURESH

This is ridiculous. I feel, the people working in this show room assumes that the customers are beggars, as if we are begging for some thing. No proper bill provided for the scheme airtel money. and also the recharge amount is not getting credited to my airtel mobile account. moreover they are not accessible at all. I dont know is this service only up to advertisement, actually the process still in-progress. pls dont waste your money in investing this.

Dear Sir/ Madam

I have been encountering this problem with the postpaid connection of Airtel and my cell no is [protected] , I contacted the customer care from my landline and the peson kept me on hold for almost 25 min and did not come back to me I am really upset with this service provider and I have made my payments on time and I
nota defaulter as of date I need to make emergency calls at certain time emergence because of senior citizen in my home of the age of 78 yrs and 70 yrs , thid not accepted with this promising service provider, could you please rectify the problem/ fix the problem at the earliest and see that this does not happen in future if you wish me to continue with Airtel. you may pease communicate to me at [protected]@yahoo.com this problem Ihave been facin on 18/07/2011 and contacted the customer care on [protected] from my landline and ther is a very por response with no attention.

This is Sunil from Bangalore. I applied for MNP from Idea to Airtel in May 2011. Mobile number is [protected].

I submitted all the required documents like MNP form, address proof, photo and airtel enrollment form to the executive Sanath in Bannerghatta Road Airtel office. First time the porting request got rejected and I inquired about the same with Sanath. He asked me to wait for another 15 days so that current UPC code will be expired. After 15 days I applied for MNP by generating new UPC code. This time Sanath told me not to submit any document as I had submitted all the documents first time itself. He just sent a message with my UPC code, mobile number, Name and SIM number for porting. This time porting was successful and my idea number got ported to airtel.


After few days my outgoing calls were barred without even informing me through SMS or call. I called customer care and they asked me to submit address proof again. I submitted address proof in Indiranagar airtel office on[protected] [Ack No : W52113] . I waited for another 3 days as informed by airtel offfice. But it was of no use. Again I called customer care after 3 days and they told me that my MNP form itself is not submitted. I really dont know what happened to the MNP form which I submitted to airtel office when I requested for MNP and also I dont know how airtel back office proceeded further to port a number without having valid MNP form! I had no other choice and I submitted MNP form, enrollment form, address proof and photo in Bannerghatta airtel office on[protected] [Ack no : P5424 , APEF no : 1735374].


My incoming calls were also barred on[protected] without even informing me through SMS or call. Also I had submitted documnet two days before itself [[protected]]. I gave a complaint to customer care on 31st May to check the status of my application. they asked me to wait for another 3 days to process that complaint. Nobody called me back or updated me regarding this in that 3 days. I called customer care after 3 days and they told me that the form which I submitted on[protected] is not yet received by them!


I spoke to one of the manager in customer care from Indiranagar airtel office [ref no [protected]] regarding all these delays. He promised me to solve my problem within Monday, 6th June. He also took my alternate contact number. He told me that the problem will be solved even if I dont submit the forms again. He also told me that its not necessary to submit again but it will be better if I can submit the forms again. So i submitted all the forms [MNP form, enrollment form, address proof and photo] again for 4th time in Indiranagar office on[protected] [Ack no : T88873. APEF no : 2954853].


It was also of no use. I called customer care on Monday evening, 6th June. They took one more complaint and asked me to wait for 3 days! Already I am waiting from almost a month!! complaint number is [protected]. I gave complaint to a lady called Bhavani. She was just listening to all the stories and she was not able to answer my questions properly. She told me that they have lot of customers facing problems and she cant give assurance to solve my problem as early as possible. I dont think this is a right attitude from a Supervisor of customer care.


My outgoing and incoming calls were barred. Its been almost a month. I am really fed up with following up all these things. Nobody has called me from airtel with any updates even after making so many complaints in custiomer care and even after submitting all the documents 4 times.


My outgoing and the incoming calls were barred for a month after this. I have sent the detailed mail to the airtel care head but there also i see the delay in handeling the customer.

After that my calls were activate after verification of the documents which been provided.


Now today again with out my notification, the connections been barred and I have sufferred a major inconviniece.

I tried calling customer care again today for three times (latest manjunath) and same reason is been given from them stating there are mismatch in the documents and they are refusing to activate the connection.


1. IS THIS THE WAY TO DEAL WITH THE CUSTOMER ?
2. I have provided the document four times. Every time, its been rejected , but there is no answer from any one which document is not matching ( till now this is unknown to me ).
3. There is no proper co operation from the customer care. Every time they are asking us to wait and giving reason that , there are multiple department and they are not responsible for this. Internal department should be handelled with in the airtel and this headahe they should not give on Customer.
4. Who will fill the loss occured now for me in these period ?
5., Why there is no transperancy in the customer care
6. Whey there is no prior notification to the customer either by call or by sms thay there is a mismatch in the document ?
7. Whey there is no responisibiliry taken from the senior officials of the customer centre even after sending the mails with the ack no and all the details provided.



I hope there is some justice here for the inconvinience caused for me and I demand immediate action againest this..


Seeing forward for your resoponse,..

SIR, I AM CHANDRHAS PATEL I HAVE LOST MY AIRTEL SIM CARD TODAY[protected] MY MOBILE NUMBER IS [protected] PLEASE BLOCK IT.

Respected Sir

Greetings!

I am using Airtel no. [protected] from west Bengal circle. I have been charging unknowingly RS. 5/- automatically for two three days from airtel application club. I called the customer care service and they are receiving properly and guiding. Half of the talk they cut the call and I tried many time. Pls do the needful to deactivate this service. I am losing money everyday unnecessarily.

Thanking you!

Yours sincerely
Johnson
18/07/11
Siliguri

my name is Sivaramakrishnan.V. residing at tiruchirapalli. I had one post paid cell connection from bharati airtel ltd., the number is [protected]. I surrender the sim card and clear all the outstanding amount as on[protected] at their AERO CONNECT- Airtel Relationship Centre situated at 17, Royal Road, Cantonment Trichy-1 vide receipt number 55373. I use this connection since 2003. I made a deposit of Rs. 500/-

Till this date every month the company sent bill to pay usage charges. I have already surrender my sim card. They didn't refund the deposit.

Regards. Pl do the needful

I’m Atul Gupta, resident of C-371B Sushant Lok Phase – 1 , Gurgaon, Haryana. I bought a new airtel sim with lifetime validity yesterday from a shopkeeper at Vyapar Kendra in Sushant Lok Phase – 1. His shop number is GF – 78.
He charged me Rs. 100 for a Rs. 25 sim and another Rs. 100 for a Rs. 100 recharge. I asked for a bill for this, but he refused to give it. Similar is the case with most of the shopkeepers in the same market. They are practicing black marketing of mobile sim cards. When I told that shopkeeper that I will lodge a complaint against him, he replied that go wherever you want to go. Such is the condition for customers.

Kindly, look into the matter as these kind of things are creating lot of troubles to the customers and left us with no other option.

Aitel giving us the services of IP TV, Borad band service and Land line (under one single bill). We have paid their last bill as demanded by the Air tel and my e-Receipt no.[protected] dated 10/07/2011depostied on 10/07/2011 at 12.42 p.m. throug Manoj Communication-Rohini for the Bill period 05/06/11 to 04/07/11 (Rs.1550/-) and previous 05/05/11 to 04/06/11 (Rs.1367/-). But even after the above payment they continuesly called on our land line and we get the recorded statement which state that the bill is pending for the above period. I called up their customer help desks on 14th July,2011 and he confirmed that they received all the payment and nothing is pending and asked me to ignore the recorded land line calls. But, today again we got a call from their land line number 91 [protected] and they again said that amount is still pending. I herewith request to investigate the case and an immediate appology from their concerned officer. Otherwise I have not option but to approach the appropriate foroum.

Looking forward for your intervention and resolution on the above.

Thanks

Poonam Mahajan
Advocate- High Court
[protected]

I ordered airtel dth for my home by paying Rs.2440 as subscription fee through Airtel IVR system. Transaction ID for the purchase is 16101172. I made the payment through IVR on 16-Jul-2011 - Saturday and the customer representative committed saying that the installation will be done on the same day or the next day 17-Jul-2011 - Sunday before i made the payment through IVR. Once i made the payment, their total attitude towards the customer has changed in really a bad way. Airtel Technician didnt turn up that day (Saturaday). When i called Airtel Sales department on Sunday, they made me wait for half an hour in phone that too not connecting back again. I had to hang up the phone since no one turned up. This happened all the three times when i called the customer service. Finally frustrated when i called the fourth time, i told the representative to cancel the order since i am not getting proper response and all false commitment are given only to get the money from the customer. They are seeing customer as only money making machine and they are not ready to provide quality service for the money they get. Finally the representative told since it is sunday they cant send the technician as everyone are on holiday. Agreed. But he also told that they will come Monday by 9 AM. It is 12 PM today when i am writing this , I have already called Airtel Sales Department 2 times, everytime they get the Customer Name and Transaction id and they will tell the Technician will call in another 15 minutes but only to wait becoming a fool. I am totally annoyed the way the representative speaks with some attitude as if he will provide the service only if he feels like doing it and treating the customer like stray dog. What kind of attitude is this??? Unbelievable!!! Telecom giant like Airtel allowing its representative to treat customers like this.

I have already developed disrepute towards Airtel before i have started using it . I will be happy if they will cancel my order. I even tried doing it and asked information for it from the representative and i didnt get any proper response. This attitude of the representative is totally condemned and Airtel should take immediate actions on its representative from such action. I can remember one such representative name - Rajesh. I am writing this spending my time just to educate people and let know the concerned person that
'Be diligent towards Customer Needs'.

Hope this will draw from positive response with a belief that Customers are always valued!


Thanks,
Suriya