Airtel Complaints & Reviews

Respected sir,
i am m.brahma teja (ph.no [protected]) using airtel service about past 4 years.my call barring password is blocked due to wrong entry of password. i call to customer care so many times.they tried to say this complaint is not related to us.we are know this complaint belongs to service provider.airtel is the best service provider but these kind of things are decrease the value in the society.
i was faced this problem about past one month,but it is not rectified until today.

so, i request you to sir plase reset my barring password.

I have purchase Gfive G9900i mobile on 20 june 2011. First i insert airtel prepaid card mobile no. [protected] and start to use. I receive sms - Thankyou for your registration from 58558 on 25.06.2011 01.24 AM and 25.06.2011 01.59 PM without sending any request and balance deducted Rs 3 per sms. At present my balance is Rs 0. Then i stop using this Airtel prepaid card and start using Vodafone prepaid card mobile no. [protected] but i receive again sms - Thank you for your registration from 58558 on 03.07.2011 03.41 PM without sendig or using any request and balnce drducted Rs. 3 again. Balance deducted from my both prepaid card must be credited to my above mentioned card as early as possibe and shoud not deduct balance in future.

Hello,according to me the airtel is the most inferrior quality service provider,that they will cheat all the customers at every time....as i know that they will deduct your balance in your account automatically without informing you, when you has enough balance......so pl be care full about thet this nonsense airtel, there network coverage is good,but service is very very poor compared to all other providers.......for example recently i had recharged 30 rs my airtel sim....nextday balance only 0.70........when i asked with customer care there answer is you ARE ACTIVATED HELLO TUNES....how it is activated without any info/message? ther answer is it is by flash msg.........are you agree this....am a software engineer, am using sony ericcson model from 5 years still now i didnt get any flash msg on that............they took my complaint also...no response after 1 week....complaint get deleted..............not only for me................most of the my friends had faced this problem, some will care about these problem,but most of them simply leave these matter....its quiet serious. thats why i spend my time to publish over here........now portability makes you to solve this problem easily......so i changed my service provider to other one...........

respected sir/madam

Please help me to resolve my issue.

we given request for closing of our broadband and telephone line with airtel on february 2011 for closing the broadband services, But it has been 5 months now and still my connection has not been closed and everytime i talk to their customer support i am assured that my connection will be closed but still my connection has not been closed and now a customer care representative called me and said i have to pay 466 in order to close the connection and requested me to keep the connection open.i told them i was told the connection was closed i also paid the due amount after request for termination in march.and was told the connection is now closed.even customer service confirmed that the request was iven in feb and the due amount was paid and said they will look into it and they never called back and now their billing section says i have to pay rs466 to close the connection.but why should i pay as i have not even used their services since february.even customer service checked my recordes and varified this.

so please help me to resolve this issue.

Telephone number : [protected]
Account no : 11460836

I recently bought Airtel Datacard (visiotek locked modem) @1800.
I bought 2G plan @200 permonth with 2GB data.
But I get very less speed or no speed. Also the internet connection goes disconnected.
I wrote to customercare/Nodal Officer/Applete officer more than three to four times, but everytime I get autogenrated email that the problem will be solved in three days, but those three days have never came in last 40days. Even No answer/reply.
AIRTEL is worse in terms of customer care. I think also the nodal officer/applete officer are slipping. They should be suspended to be so lithargic.

Though I am sure that my problem will not be solved by airtel and my Rs. 1800 are looted by AIRTEL. But I will atleast make Loss to Airtel by 100 times to stop atleast 100 people from buying AIRTEL 3G service.

Also I Hope someday I will be able to get my DATACARD UNLOCKED and get rid of AIRTEL.

I am not fan of vodafone, but they are atleast VERY GOOD interms of Customer Service.

WAKE UP AIRTEL.....................

I am Ganesh I am having airtel broadband connection. They charged dsl charges. I dont know what. I go to kodambakkam office htey ask to go t nagar office. I was shocked in t nagar The customercare officer racking the customer he is the senior citizen. the officer want to girls laughing. I saw the Customer ask any complaint copy. that customer care officer says not here you go to santhome head office they will give building document also. go go like that. I ask them simply he said sir this is not airtel office this is franchise. so you make a call 198 from your land line. more than two hours waste of my time. Finally they give Rs.250/- waiver. they are charging Rs.600/- i dont know what is that charge no one answer properly. Airtel superiors please watch your franchise customer care officers ask them to behave properly.

My name is rajasekaran, [protected]. today i recharged online for 50 rupees. Airtel activated caller tunes and deducted 30 rupees from my account. I called to 198 to inform them but they refused my compalint. Finally they informed me that he will redirect call to his higher official but he didnt pickup my call. Money still not credited to my account.

For those who are uninformed, if you have lost your mobile handset or your phone has been stolen, you can contact your network provider to block your IMEI number. They might ask you to get a Police FIR copy first, do as they say and finally ask them to block your IMEI number. Mobile network providers use a shared hosting service for blocking IMEI numbers, which means if you have asked network ‘Airtel’ to block your mobile handset, it...

Hi,

This is Veeramani, using airtel dishtv. My customer id is [protected] and my mobile num [protected]. Im holding this DTH connection just for last two weeks and completely frustrated with their service.

1) First of all, the antenna is fixed in the wrong place where its the walking path to some people who stays in that building. When the engineer was trying to fix the antenna for the first time, I clearly told him that this is not the right place to fix, but he didn't listen me and simply fixed that.

2) Antenna got disturbed when some people carried some things and it lost the signals. When I reported this problem, theys sent an engineer, he simply adjusted the antenna and fixed that issue. Even I asked him to shift the antenna to some other place as its getting disturbed when people moving that side, but he simply didn't listen to my words and went off.

3) When I got a confirmation call to check for that issue, I reported them the same thing and they assured me to fix that issue asap (without any charges to shift the antenna).

4) But I didn't get any follow-up call after that. Meanwhile I lost the signals again due to heavy rain on Saturday(2nd July) night.

5) When I tried to check the status of old complaint, I didn't get proper reply from their customer care reps. They were simply using some polite words and trying to convince customers. Thats all they know!!!! They had no clue if there was any complaint already registered or not.

6) After listening to all my problems, they were simply registered a new complaint for the current problem as well as the old problem and even they assured me there will be no charges for shifting the antenna to some other place. However, I was fully dissatisfied with their service and wanted to cancel the connection and asked them for the relevant details. The floor supervisor gave me some website/mail id (Im not sure whats that exactly) to mail and assured that I will get the refund if I send a mail to this. It was supportdth.in/airtel.in. Still Im trying to figure out weather its a website or mail-id!!!!!

7) On top of that, I got a call from AIRTEL engineer this morning. He asked me about the problem and I have explained him. He simply said they will be charging for shifting the antenna!!!!

One thing I clearly understood from their customer service.

1) AIRTEL customer service agents doesn't give proper information. They are simply trying to convince the customers. I don't want to blame them. I think thats their process and they are simply following that.

2) AIRTEL service engineers doesn't have common sense at all. They are not ready to understand the main factor for this issue. They simply try to adjust the antenna and making sure it gets the signal when their visit.

Finally, I have decided not to continue with this kind of customer service. So I kindly request them to cancel my connection as soon as possible and provide me the refund.

I hope i wont get a machine kind of reply for this mail. Please understand my problems and do the needful.

Regards
VEERA

good afternoon sir i get daily 40-50 td-smsgupshup and i dont want this to happen so deactivate all my messages plzzzz.i want fast effect....my number [protected]

I bought Airtel broadband connection on 3rd may 2011. The plan was 1299
impatience & account number is[protected]ph [protected]) . Airtel asked me to
pay Rs 500 as advance payment & charged me Rs 1500 for wireless router.

However on 5th may the connection went dead. I registered the complaint &
given a ticket number & told that it'll be rectified same day by 4:45pm.
However the issue DID NOT resolve. I called them at 5pm where they told me
that for them case is closed & resolved. When I insisted that problem is
still there & no engineer visited me, they opened a new ticket & promised to rectify it next day by 1pm. The next day i.e. 6 May, problem was solved around 2pm.

However, the connection again went dead on 12 may 2011. This time again I
registered my complaint (complaint#[protected] but no action was taken for
more than 4 days. I repeatedly called airtel's customer care where the
representative was very rude & told me that they don't know why it is dead &
to live with such a service from Airtel. I then insisted on canceling the connection & they became more rude before finally issuing the canceling order[protected] on 16 May.

However Airtel broadband actually never cancelled the connection & I have since been getting repeated threatening calls from Airtel representatives to pay the bill or face action. One of them even came to my residence & threatened my mother who is a senior citizen.

If this is what Airtel is all about then I pity Mr Sunil Mittal for running such a scam service. I have registered my complaint with the NCR Nodal Officer too. I now want my entire amount to be refunded due to no service being provided to me for 7 days out of 14 days which resulted for monetary loss for
me & also want action to be taken against erring representatives of Airtel broadband.

Airtel slapped me with a 10 K bill for one month for over usage of 3G services. I'm using 3G since Feb, on Samsung Galaxy S phone, and have 3G monitor in place to check data flowing in and out. In Feb and March, data in 3G monitor and Airtel bill matched, so I was happy. Later on, in next bill I got a shocker. Airtel told me that I used 749.542969 MB in one month, where as 3G monitor was showing 265 Mb. 250 is free as per the plan, and rest got charged by Airtel. On asking for more details like IP's, where data was downloaded, Airtel customer care told me that they have the info, but can't give to subscriber. This circus went for 2 months, where I escalated this to nodal office and then to appellate office, but all were singing the same tune, that their system is state of art, and can't perform any mistake.
Finally on 25th June, 2011, I got call from Airtel(Pradeep), and he told me that he will help me resolve this issue. And to my surprise, on 28th June, Airtel cancelled my connection.

Just to note, that this connection was 8 year old, and was post paid, and I was astonished to see the treatment they gave to me.

Anyhow, life has moved on. I'm waiting for their notice, and will see if I can move to higher authorities or consumer court.

See below mail chain:



On Fri, Jul 1, 2011 at 11:14 AM, Gurpreet Singh <[protected]@gmail.com> wrote:

Thanks for canceling the connection without calling me back after promising to sort this out.


Regards
Gurpreet


On Wed, Jun 22, 2011 at 3:55 PM, Gurpreet Singh <[protected]@gmail.com> wrote:

It's been two weeks, and I didn't hear anything from you.


Pls go ahead and cancel my connection.

I would cherish the service I used for 8 years, but ended on a bitter note.

Regards
Gurpreet


On Wed, Jun 8, 2011 at 1:43 PM, Gurpreet Singh <[protected]@gmail.com> wrote:

All

Just had a call with nodal officer, and it's locked.

I'm not ready to pay the bill, till I get more information, on where on I downloaded so much data. There's lot of discrepancy in the bill and the 3G monitor data that I have.

On top of this, one of my office colleagues just told me, that he received a 15K bill, and he fighting for his cause with Airtel. There is surely some issue in the calculation.

Let me know if there's a middle way, and I can come forward and meet and explain personally. Till that time, I won't be paying the bill.

If there's no middle way, pls go ahead and cancel my connection.

Note: I'm trying my best not to be a defaulter and pay the bill before the due date. Am using this service for last 8 years, and never faced this kind of an issue. But if Airtel has made up it's mind that there's no middle ground, I am not able to help on this.

Regards
Gurpreet


On Wed, Jun 8, 2011 at 12:38 PM, <[protected]@airtel.in> wrote:

Dear Mr. Gurpreet,

We regret for the delay in responding to your e-mail.

This has reference to your e-mail regarding charges towards to 3G GPRS services for your airtel mobile number [protected].

Thank you for writing to airtel and providing us the opportunity to assist you.

This is to inform you that the 250 MB 3G GPRS Free Thereafter 30p/20KB with Rental Rs 200 has been activated to your account on 25/02/2011 and the same is in Active status.

As per our investigation in the invoice[protected] dated 21/05/2011, there was an usage of 767532 KB (749.542969 MB) in 3G GPRS services and Rs. 11544.90/- has been charged for the same.

As per respective plan, we have already given you a discount of Rs. 3840/- and the remaining amount has been charged as per Prorate basis.

After processing all necessary adjustments, there is an Outstanding amount of Rs. 9342.47/- in your account. We request you to clear the billed amount at the nearest Airtel Relationship Centre to avoid Late Payment Fee in further invoices.

Please feel free to speak to our call center executive on 121 regarding any query/ request and 198 (Toll Free) for any complaints. You can also email us at [protected]@in.airtel.com.

If it is still unresolved, you can get in touch with the Nodal Officer with your earlier request or complaint number. Please note that our email Id's have changed You may send an email at nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards,

Reddy Shekhar
Nodal Office
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 30/05/2011 23:57:52
Subject: Re: FWD: [protected] [|BAL|[protected]|[protected]|]

Hi

I'm back in Bangalore on 8th June. Will contact you after that.

I noticed your call, but was busy to respond back.

Regards
Gurpreet

On Mon, May 30, 2011 at 4:52 PM, wrote:
Dear Mr. Singh,

Thank you for writing to airtel.

This has reference to your e-mail regarding billing discrepency for your airtel
Postpaid mobile number [protected].

Thank you for your mail to airtel and welcome the opportunity to assist you.

We sincerely apologize for the inconvenience caused to you. We value the
relationship built with you and trust that one odd, unfortunate incident will
not come in the way of this association. May we reiterate that we share your
anguish and have taken adequate action to ensure the non occurrence of the same
in future.

We tried to get in touch on your airtel number [protected] but unfortunately due
to no response we were not able to reach you.

To address your current concern, we have raised a complaint regarding
the GPRS charges with the relevant team. For your reference, the Unique Service
Request number is 37701097. Our team will be contacting you by 02/06/2011,
12:49 PM with an update on the issue.

You may know the status of your Service Request by dialing *121#.

We thank you for taking out the time to voice your concern. At airtel, we
believe that it is our customers' feedback that helps us to improvise on our
services.

Please feel free to speak to our call center executive on 121 regarding any
query/ request and 198 (Toll Free) for any complaints. You can also email us at
[protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it's still unresolved. You may send an email at
nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM
Monday to Friday. The Nodal officer will provide a resolution to your complaint
in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM
to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards,







Syed Asif
Nodal Office
Bharti Airtel Limited

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F68A9EB127C87878AF414799BEE12739FE7137B[protected]DF0177691&refno=[protected...⇄

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 29/05/2011 11:41:24
Subject: Fwd: [protected] [|BAL|[protected]|[protected]|]

Hi

I'm sending you entire mail of whatever happened till now.

Will give you a call when I'm back in Bangalore. Otherwise, you can give me a
call at [protected] after reading this email.

Thanks
Gurpreet

[protected] Forwarded message[protected]
From: <[protected]@in.airtel.com>
Date: Sun, May 29, 2011 at 11:37 AM
Subject: Re: [protected] [|BAL|[protected]|[protected]|]
To: [protected]@gmail.com


Dear Customer,

Ref: Email dated[protected], expressing concern regarding the 3G charges for
your airtel mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We sincerely apologize for any inconvenience caused to you in this regard. We
regret to inform you that we are unable to provide the information as per our
process.

Nodal Officer details:

The Nodal Desk has been designed to help resolve issues which have so far not
been resolved to your satisfaction.

You may contact the Nodal Officer of your region as per the below mentioned
details:

Contact No: [protected]
Email Address: nodalofficer.[protected]@airtel.in

The details for Nodal Officers are also available on our website www.airtel.in,

under the 'Contact Us' tab.

Nodal Officer details are also printed at the bottom of the main page of your
monthly Airtel bill.

The Nodal Officer will get back to you with the resolution / response within
10
working days. If you are not satisfied with the response from the Nodal
Officer, you may escalate your complaint / grievance to the Appellate Officer
with the details of your interaction with the Nodal Officer.

We request your kind cooperation and understanding in this regard.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.

Yours Sincerely,

Angelin Santhiya
Customer Care
Bharti Airtel Limited

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40454AB3DD2551B0DD3C4FB2D33E464D454A4D4C4B4E47494B4A4A&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant
information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 29/05/2011 10:32:04
Subject: Re: [protected] [|BAL|[protected]|[protected]|]

If you are unable to give me the details, I'm unable to pay the bill. I need
to
get confirmed before paying it, as increase is not lil, but 900%. This is not
a
standard case.
Is there an escalation process. I'm not find it useful to talk to customer
care
via 121.

Regards
Gurpreet

On Sat, May 28, 2011 at 3:11 PM, <[protected]@in.airtel.com>wrote:
Dear Customer,

Ref: Email Dated[protected] expressing concern about 3G charges for the
invoice
date[protected] for your airtel mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We regret to inform you that we are unable to provide the information as per
our process and guidelines.

We would like to inform you that the as per the plan, 250 MB Free and the
free
usage will be calculated on prorate basis.

We wish to inform you that on receipt of your mail, we have verified the
charges in your bill and found that you have been charged of Rs. 11544.90/-
towards 3G service and the discount of Rs.3840.00/-(prorate) has already been
provided towards the same and the charges are valid as per the usage and we
are
unable to reverse the same.

We hope that this response has addressed your query suitably.

Please do write in for any further assistance.

Yours Sincerely,

Gopinath Rajeevan
Customer Care
Bharti Airtel Limited

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on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

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below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=60A0E61069AA
ED127C808FF21F7E8F8DF[protected]F878C8F8E8988818A8E8FF6&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant
information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 28/05/2011 12:35:28
Subject: Re: [protected] [|BAL|[protected]|[protected]|]

I would like to know the sites I visited, that consumed lot of mbs. The
reason
is that I don't see any reason of my data usage going beyoung 250-270 Mb.

Thx
Gurpreet


On Sat, May 28, 2011 at 12:06 PM, <[protected]@in.airtel.com>wrote:
Dear Customer,

Ref: Email Dated[protected] expressing concern about 3G charges for the
invoice
date[protected] for your airtel mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We understand that you had mentioned concern about 3G charges for the
invoice
date[protected] for your airtel mobile number [protected].

We would like to inform you that 3G GPRS service for monthly rental at
Rs.200
/-,250 MB Free, [protected]@20KB has been activated in your account with effect from
25/02/2011.

We would like to inform you that the as per the plan, 250 MB Free and the
free
usage will be calculated on prorate basis.

We wish to inform you that on receipt of your mail, we have verified the
charges in your bill and found that you have been charged of Rs. 11544.90/-
towards 3G service and the discount of Rs.3840.00/-(prorate) has already
been
provided towards the same and the charges are valid as per the usage and we
are
unable to reverse the same.

We hope that this response has addressed your query suitably.

Please do write in for any further assistance.

Yours Sincerely,

Surekha Kagithi
Customer Care
Bharti Airtel Limited

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This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

I paid a ISD pack of Rs 57 for 30 days of calls to US/Canada on June 13. I paid this amount at an Airtel Customer Realtions Office in Patna. The service has not been activated and a few calls that I made were charged at full rates. I made 6 complaints to Airtel without any result. Now they say that my money has expired as I had made calls of 18000 seconds. They cannot find any details of these 18000 seconds. Not even one second call was made at ISD Pack rates. This is gross cheating. Please help me recover my Rs 57 and tell people that Airtel is a fraudulent company like most other mobile companies.
Thanks.
Ram Mohan ([protected])
105 Patliputra Colony,
Patna 800013

Sir
My number is +91 [protected]. in this number an unnecessary service [protected]@5 has been subscribed from gclub.in from Airtel operator. I tried to unsubscribe this service by calling customer care but they can not unsubscribe this service. Always msgs come from AD-54321 that YOU HAVE BEEN RENEWED FOR [protected]@5 SUBSCRIPTION SERVICE FROM AIRTEL. YOU HAVE BEEN CHARGED RS. 5.
So I request you plz kindly unsubscribe this service from my number.

cricket alert set automatic since last two months.please deactivate it immediately.

Respected Sir/Madam,

This is Amit Rawat, I had already submitted my mobile number complaint of "verification of Customer Address" of mobile number [protected], but I got nothing from airtel Mobile Service Providers, and why I wrting this complaint of "restarting de-activated airtel number", because I just testing on July 03, 2011 at 5:25pm, my old mobile number [protected], it start working, And I get shocked how it started without inserting the sim in the mobile phone, because airtel very quickly make another sim of my mobile number [protected], then, I talk to that person who is recently using this number [protected] and I asked that man how long you are using this number [protected], he told just couple of months, and the name of the man who is using my old number is Vinod. So, "the question is that why airtel is not solved my problem", I think they just want money and nothing from theirs customers, and one more question to airtel is that "is the cost of new sim making is very less, that's why you not taking interest in solving my problem in pervious complaint of my old number [protected], and how dare you make the another sim of my mobile
number, without solving the problem", I don't understand, I hope one day my sim will start, and what I get in the end, waste of time, waste of my money, and nothing.

And, I want to know from airtel how do you give your mobile services without verification of the customers address, And, I want to know how do you give expired sim to the customers, I think they give illegal services.

So, I request you why you not give any e-mail or comments in my previous complaint of "verification of Customer Address" that you can get duplicate sim from our office, but what you gave this message below,

"Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution.
At the outset, we apologize for the inconvenience faced by you. We will get in touch with you
for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team"

I don't want this silly messages I want solution. And you still not solving my problem the question is still remains forever, When will you solve my problem of this mobile number [protected].

So, Kindly notice my complaint again, please look into my matter of this "restarting de-activated airtel number" or as well as "verification of Customer Address". Please solved my problem, please & oblige.


From
Amit Rawat
Jabalpur, Madhya Pradesh.

I lost my LG-GB106 Mobile bearing Airtel No. [protected] during my journey from Bhopal to Delhi.

Please de-activate the lost SIM and arrange to issue new one. I may please be contacted on [protected]@hotmail.com.

Hi,
To Whom ever it may concern...

This story would be long, some times funny, but it is the pain in my heart about their service.

I have been a loyal Airtel customer for all these years. at least 6 months back I was told about Airtel's HD service and they made me to upgrade by STB to HD STB. I was so happy that from now i would get HD.

Before getting into the problem, I would like to warn that I came to Bangalore 8 months before and the customer service in Bangalore (south) is the worst. They say they will come and install, but never come for a month, after repeated heated conversations with the customer care, someone came to install.

I got HD installed in the same way, and finally got the only HD channel of that time which was NAT GEO HD.

Now they have introduced few more channels, and I asked the customer care to activate them for me. to get the new package which includes NAT GEO HD, I removed it from my current list. and registered with them to activate the new package. This i think happened in 1st week of April 2011.

As usual nothing happened, so followed up with the Customer care, who told me that they will have to change the direction of the Dish to align to their new satellite, and after which they will activate my new package. and they promised that they will send someone in max of 2 days to do it.

it was 2 weeks, and no one came. I called the "CARE" again, now to know that there was no registration of that request. I became furious and asked for a senior care person. I spoke with the senior and he promised that it will be registered and will be taken care of in next 48 hours. Registration this time did happen, but none turned up (this was on 20th of April 2011).

Continuous calling and shouting at the famous answering machine "CARE", yeah that is the best way to call the Airtel Customer Care, because every time I speak to them I hear the same few dialogues like "We are Sorry" , "we understand your pain", "we assure you this will not happen again", "the complaint is registered and will be taken care of within 48 hours (some times 5 days)". So the best description about the Airtel customer care is "HUMAN PRE-RECORDED ANSWERING MACHINE".

Now back to the story, after continuous fights, someone finally was ready in the "CARE" to give me few numbers of the the engineers/ managers here in Bangalore South, so i can stop bothering the "CARE" and bother them instead for the solution. Hurray .. now i got new people to shout at... These people are even more good. They attend the call for the first time, just to know who is calling and for what... once they hear the sad story, they will assure that they will send someone to take care of it, and later never pick the call if they see the same number(poor CARE people can't do that).

After repeated ringings to these people, finally one of the picked up the phone again ( due to the repeated ringing, I never gave away the HOPE). The person said that he will send the engineer immediately, he gave me the regular excuses (for not answering my call) that all his engineers were busy all these while and he didn't receive any complaint form the "CARE". Yeah, he was blaming the "CARE" saying they don't know what to do, they are pathetic (which is true, but for his justification ?? ), they don't send details fast, or give wrong details, et all. To cut it short, someone did come, I was so happy... no more of cries... He checked the setting of my Dish in the terrace, finally told me that the DISH has to be relocated to a new place, only then i would get signal from new satellite. I said that is great, go ahead and relocate... He reacted... "there is a problem Sir, you see my Drilling machine has gone bad and i had given it for repair, I will bring my friend's drilling machine tomorrow , sharp at 10 am and do the needful". I did sense the trouble coming ahead, I asked him - " are you sure ? will you come tomorrow ? at 10 am? sharp ??, if you want to come by 11 or 12 also is fine, but please do come and finish it".
Tomorrow, 11 am, I called this person and asked "where are you? are you not coming? ", his answer was, " I would love to come sir, unfortunately I still didn't get the Drilling Machine from my friend, you see he needs it". This was the regular answer for next three days. The He also stopped picking up my phone !

Now... months passed... suddenly i get a call from a new airtel engineer that he would come and fix the problem in my dish... he said he will come the same day and asked if i am at home ? (Does these people really thing we don't have any other job other than waiting for them at our home every day ? ) I replied, " not today, i'm at work, come on Saturday". I had wasted lots of Saturdays and Sundays for these esteemed people already, so one more Saturday for good will not harm. To my "NO SURPRISE", no one came.

July 2nd, 2011 - A new person called saying he will come on this day (Saturday again). None came, finally today (July 3rd) someone called and said that he is coming to fix the problem.. I asked him " Are you bringing your Drilling Machine? ". He said "NO, Do I have to?".

What shall I DO ???? I called up the CARE(the long lost friends) again, again heard their same recorded dialogues ( not the automated answering machines, but the Human answering machines) and fianlly he said, he will make sure that the problem is solved in 5 days. I said, I'm enough of this... now i need to know one answer... "Are you going to make it happen today or are you going to give my money back, take your HD STB back, so that i can go to any other provider? ". He said he will put me to a Senior... and there goes the phone on "the great airtel waiting song" for next 20 minutes. then the phone went dead.


NOW, SIR!! Please tell me what I should Do ? Will there be any solution for me ? or all the money i have put is a waste ? Shall i just throw the STB and the DISH into the Dustbin and think I was robbed ?

Please tell me , what I should do...

Regards,
Sachin
Airtel DTH number - [protected]

I am really disappointed by your customer care service.

If you want to earn money like this then I have to switch to TaTa Sky.

As per your Advertisement For subscribing Ten's Cricket HD channel SMS ADD 222, I did that and after that I can see Two times "Ten Cricket 3M TOPUP Dec-10 NRC" activated in my account, this channel was already included in my base package so there is no need to ADD Ten Cricket 3M.

I called your customer care and they didn't able to solve it.

While subscribing Channel there is no software nor skilled customer care in Airtel DTH which can detect the Channel is already in your base package. This means if anyone enable same 10 times they will detect money 10 times, this is not the correct way of becoming number one operator in India, Rs 164/- doen't matter more to Airtel but for subscriber its matter a lot.

I am really losing my truth in Airtel and this is really not a good way of earning.
So please suggest whether to continue or move to other service provider.

Find below my mail history still from airtel side no response and MNP request is not yet complete. When i call the customer care no proper response. For reaching customer care i wait more then 20 to 30min, and after sending MNP request some unwanted service activated, even though i stoped the service also they debit in my account

Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you earlier.

We are currently resolving your query and would revert to you within in 24 Hours.

Warm Regards
Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: Re: NO PROPER RESPONSE --MY MOBILE NUMBER [protected] [|BAL|[protected]|[protected]|]
Date: 25/06/2011 06:52:43 PM
From: mohanu.[protected]@gmail.com
To: [protected]@airtel.in;nodalofficer.[protected]@airtel.in;[protected]@in.airtel.c...⇄
Message body:
Dear Team,

Pls find the New UPC for my mobile number [protected]

New UPC: AT323394
Date: 10/07/2011


Thanks & Regards

U.Mohan
Area Service Incharge - NASA
Whirlpool Consumer Services
Mob: +91 [protected]
LL:[protected]
" Experience is the essence
of failures"



On Tue, Jun 21, 2011 at 3:27 PM, wrote:
Dear Mr. Mohan,

This has reference to your email regarding port out rejection for your airtel
prepaid number [protected].

We thank you for bringing your concern to our notice and apologize for the
inconvenience caused in this regard.

We would like to inform you that, your port out request has been rejected, as
you have availed the MNP offer provided by our retention team. However, once
the offer is withdrawn we request you to regenerate the UPC code to initiate
further action.

Please feel free to speak to our call center executive on 121 regarding any
query/request and 198(Toll Free) for any complaints. You can also email us at
[protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number. if it's still unresolved. You may send an email at
Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30
PM Monday to Friday. The Nodal officer will provide a resolution to your
complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send
an email atappellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to
6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards,

Vijath Kumar
Appellate Office
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=7696F01E67A8
EB2C52BBC8184889CF
74B87D97FD23C54BFDE2B68AADD2061A0E02169AAEA2C6A90F81A&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: mohanu.[protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 20/06/2011 12:04:02
Subject: Re: FW: NO PROPER RESPONSE --MY MOBILE NUMBER [protected]
[|BAL|[protected]|[protected]|]

Dear Team,

Kindly update why...


Thanks & Regards

U.Mohan
Area Service Incharge - NASA
Whirlpool Consumer Services
Mob: +91 [protected]
LL:[protected]
" Experience is the essence
of failures"



On Sun, Jun 19, 2011 at 9:42 PM, Nodal TN wrote:

Dear Customer,



Thank you for writing to TATADOCOMO!

We would like to inform you that your MNP request has been rejected due to
contractual oligation violation by your operator

Please feel free to contact us for any further clarifications or assistance
via
email at [protected]@tatadocomo.com or call us at 121 from your TATA DOCOMO mobile
phone or [protected] from a Non DOCOMO mobile phone.



Warm Regards,



Mahadev Kaushik

Nodal Officer

TamilNadu Circle



From:U Mohan [mailto:mohanu.[protected]@gmail.com]
Sent: Thursday, June 16, 2011 2:12 PM
To: listen; Nodal TN; Appellate TN
Cc: [protected]@whirlpool.com
Subject: Fwd: NO PROPER RESPONSE --MY MOBILE NUMBER [protected]
[|BAL|[protected]|[protected]|]



Dear Team,



Find below mail will self explanatory, from airtel clearance given, but from
tata side i am not get any msg, kindly look and resolve the issue
ASAP....................




Thanks & Regards

U.Mohan
Area Service Incharge - NASA
Whirlpool Consumer Services
Mob: +91 [protected]
LL:[protected]
" Experience is the essence
of failures"



[protected] Forwarded message[protected]
From: U Mohan
Date: Fri, May 27, 2011 at 1:54 PM
Subject: Re: NO PROPER RESPONSE --MY MOBILE NUMBER [protected]
[|BAL|[protected]|[protected]|]
To: [protected]@airtel.in, [protected]@in.airtel.com, nodalofficer.[protected]@airtel.in

Hi Christuraj A,



Pls find below new UPC for my mobile number [protected]



UPC Code: AT146765 Expiry date 10/06/2011



Thanks & Regards

U.Mohan
Area Service Incharge - NASA
Whirlpool Consumer Services
Mob: +91 [protected]
LL:[protected]
" Experience is the essence
of failures"



On Tue, May 24, 2011 at 10:12 AM, wrote:

Dear Mr. Mohan,

Thank you for writing to airtel.

This has reference to your concern regarding port out rejection for your
airtel
prepaid number [protected].

We regret for the delay in responding to your email and sincerely apologize
the
inconvenience caused to you in this regard.

We would like to inform you that regenerate the New UPC code and send us the
details to initiate further action.

We request you to mail us the new UPC code enabling us to do the needful.

Please feel free to speak to our call center executive on 121 regarding any
query/ request and 198 (Toll Free) for any complaints. You can also email us
at
[protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if its still unresolved. You may send an email at
nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30
PM
Monday to Friday. The Nodal officer will provide a resolution to your
complaint
in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM
to 6:30 PM Monday to Friday.

Assuring you the best of our services.

Warm Regards,

Christuraj A
Appellate Office
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please
click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=4345434CB5D6
395DA5E9226AF8 B4D8FCC
944943F96E92A54B5C6CBC3CE3050B6D93454B4D43E464F4FB4&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant
information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: mohanu.[protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 21/05/2011 17:02:26
Subject: No Proper Response --My Mobile Number [protected]

Dear Team,

I have registered for MNP from Airtel to Tatadocomo, But from Airtel
side clearance is not given to TATA Tele services. I tried you customer care
number not able to get correct solution. Kindly check my request for MNP and
give confirmation to TATA Tele service ASAP.............

Find Below Details

Mobile No: [protected]
Connection Type: Prepaid
Name of Connection holder: U.Mohan
Reason for Regesion from Airtel: Legal Problem.

Kindly update the status, i need to switchover from Airtel to Tatadocomo.


Thanks & Regards

U.Mohan
Area Service Incharge - NASA
Whirlpool Consumer Services
Mob: +91 [protected]
LL:[protected]
" Experience is the essence
of failures"