Airtel Complaints & Reviews

Hi,

I have been using the number [protected] since 2004. Due to some personal reasons I had changed my plan from postpaid to prepaid. After this change, I had moved abroad for work and all of a sudden my sim has been deactivated. It was very dissapointing when I had returned to India and tried to use the same number again.

Could you please help me with reactivating this card? Hope you understand that this number is very close to my heart and I would be very happy if you resovle this issue for me.

Thanks!

Regards,
Ruth

I brother had a Airtel Prepaid connect having no. [protected] in which 2 months back i have taken a Net Connect of Rs. 98/- in which I can use 2 GB of net where as in month of Jun'11 my total mobile bill has come Rs. 4059/-, whereas I have utilization was less than 2 GB which is also showing in their bill, On 21st July'11 I went to Airtel Customer Support Desk where they where not able to resolve my problem & told to come after 10days and to meet Mr. Kiran Das, when on 05Aug'11 I went to meet him he without seeing my bill rudely told me that I have utilized that much & I have to pay the same when I ask pls tell me 2 GB how much KB is there then he told me to contact to Airtel Tollfree no. or to mail at there ID they will not be able to resolve my problem, I have mentally harsh by them. Request you to kindly look into this. My alternate No. is [protected] & mail id is [protected]@yahoo.co.in

Please update my mail ID to franklin.[protected]@gmail.com. My previous mail ID was eileeneda.[protected]@tcs.com.
Airtel No :[protected] . Contact number : [protected] (I will be available @this no only).

Sir
I have made request to Airtel DTH services for a new connection by sending my mobile no. and got immediate response that some one will contact me before 11 AM. And got a cal from jitender singh landline no. [protected] for the connection at 9.30 am. He asked me how I am going to make payment on line or cash. If I want to make payment cash he will send his agent to collect the same. I told him to call me after half an hour and asked me to be online as he is sending email with details of payment site connection. At 10 got a call and I made the payment. Mr jitender’s email is also written below for reference.

I had made the payment as detailed below and not received ID so far. You
are requested to send me ID number and want to know whether made the payment
to the right person.




similar stories of fraud for your ready reference below . You are requested to block that fraud portal of payment and if possible payment released to this may revert back.http://offers.connectindia.in/checkout.htm



w r
H S Sandhu
[protected]

--- On Thu, 8/4/11, sandhu harjeet wrote:

From: sandhu harjeet
Subject: Re: Payment Link For Airtel DTH
To: "JItendra singh"
Date: Thursday, August 4, 2011, 12:05 PM

reference no. IS 3757359 please activate ID and send the same .
H S Sandhu

--- On Thu, 8/4/11, JItendra singh wrote:

From: JItendra singh "JItendra singh" <s.[protected]@vriti-interactive.com>
Subject: Payment Link For Airtel DTH
To: [protected]@yahoo.com
Date: Thursday, August 4, 2011, 9:58 AM



Dear Customer,

Thanks for showing interest in Airtel Digital Tv.It gives us great pleasure to
welcome you on Airtel DTH network.

AIRTEL DTH for


MPEG-4 DVB S2 technology for the best picture and sound
Free Installation

Free Home Delivery

Universal Remote
12 months warranty


Payment Link

http://offers.connectindia.in/checkout.htm



choose BillDesk for credit card and

CC Avenue for Debit Card, Netbanking, Itz Card,American Express
(citi bank secured services)

Product ID is 8025

after payment you will get a form reference number pls send the reference no.on
the same e mail-ID for activation.
similar stories of fraud for your ready reference . You are requested to block that fraud portal of payment http://offers.connectindia.in/checkout.htm




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Consumer Court > Consumer Court Forum > Consumer Forums > Entertainment and Recreation > DTH > Vriti Interactive - Airtel Digital TV

Dear Airtel Customer care,

1. I am running a unit for manufacturing of Water purification equipment and treatment plants in Jalandhar. Mr. Harpreet [protected] from Airtel (Visiting Card enclosed) approached me on 23rd July, 2011 for new CUG connections for my small unit. They tell us a plan of Rs. 150 per month in which we can do free calling on our CUG Nos. also get 12000 Sec free calling to any mobile or landline in INDIA on any network and 200 free SMS to anywhere in India. We like the plan and purchased 3 new connections ([protected], [protected], [protected]) from them and add on 2 old connections ([protected], [protected]) which we are already using in Airtel.
2. After getting the connection on 26th July we came to know that we will be charged Rs. 25 per connection for free incoming in CUG and the executive Mr. Harpreet is demanding Rs. 625 against the SIM charges, which has been paid to him but he has not been provided any receipt for the same.
3. Mr. Harpreet provided 1 SIM on 30/7/2011 after lots of request for changing our add-on connection from Pre-paid to Post paid ([protected])and add in CUG because I planned to travel in Jammu & Kashmir on business trip in Military Engineering Services Srinagar, Baramulla, Uri and Gulmarg and the prepaid connections are not working there due to security reasons. According to Mr. Harpreet the SIM will be activated and start working till evening or maximum by Monday morning. But till now the SIM is not activated and I suffer a heavy business loss due to not connected to my business associates. And the 1 SIM which is the 2nd add on connection in CUG is not provided to us because AIRTEL don’t have the SIM according to Mr. Harpreet.
4. Our 3 new connections are working alright for 3 – 4 days after that the incoming is barred we informed Mr. Harpreet on 2/8/2011 and he said, “the ID proofs of about 100 new connections are couriered to Chandigarh office which is misplaced and we spoken to the courier office and they deliver the packet till evening and our connections are start working in the morning. (3/8/2011)”
5. Till now our connections are barred and we are totally disappointed and facing so much problems.
6. We are not interesting in using these connections, Please send somebody to our office premises and pick the connections and return our money which we have paid to Mr. Harpreet and take necessary action against him.

Regards,
Jaspreet Singh
0-[protected]
0-[protected]
0-[protected]
Matrix International
C9 Water purifier
[protected]@c9waterpurifier.com
349 Guru Amardass Nagar, Near Verka Milk Plant,
Amritsar Bye Pass, Jalandhar City.

THIS MAIL IS SENT TO "[protected]@bharti.in ", I AM SENDING A COPY FOR YOUR REFERENCE AND FURTHER LEGAL FORMALITIES IF THE COMPLAINT IS NOT HURD PROPERLY.



Dear Sir,

I am rahul nayal and using airtel services from a long period.
Recentely I have felt that the airtel services toward it’s customers
are declining rapidly.
Before telling the incidence I would like to add that I am holding 5
airtel connections in my family (3 post-paid & 2 prepaid) and after
this incidence I might use benefit of mobile number portability to
some other service provider. That depends about how you will handle
this problem.
Incidence is like this:
On 03 august 2011 I got my prepaid number [protected] recharged for Rs.
200 through my axis bank internet banking. Usually I use internet
banking as a tool to do all my financial & non financial transactions.
So continuing my grievance, that recharge was not updated on my cell
no [protected] but on the same time I got a confirmation message from
airtel (some 55555 number) that “your recharge is in process and
kindly check your balance after some time”. But till the time this
mail was written recharge is not done.
Further coming to point of service excellence, I called up 198 & 121
but none of your customer service officer was competent enough to
handle a customer query. I don’t know what’s your recruitment process
is, but really those guys were below average. More over the gentleman
with whom I inquired about my problem at 121 was so rude that when I
requested him to connect me to his supervisor, he first ask me to
wait, that picked the call and said that his supervisor is busy and
won’t be able to come on line. This was not the end of my bad day,
this gentleman than banged the phone on my face. Can u believe a
customer service executive banging call on customer face? That really
great on part of airtel….
Sir, I want to ask you one thing, what about the line” YOUR CALL IS
RECORDED FOR INTERNAL TRAINING AND QUALITY PURPOSE”. Is this trained
staff and quality service you are providing to your customers.
For your information I am Manager Corporate Salary at AXIS Bank, and
if this request in not heard timely I will be knocking the door of
consumer court.


--
Thanks & Regards

Rahul Nayal
+[protected]
+[protected]

my hello tune is automatically activated by airtel on dated 04/07/2011 at 01:50:24pm... firstly a ivr call comes and asked for hello tune but i cut the call without pressing any desired no.
after sometime they will charge Rs30 rentel and Rs 15 for downloding. soon i call costomer care but they bared my call. so plz return my money as soon as possible...

my mob no is [protected] (caller tune wrongly activated is "tere bin")

I could not control my set top box using my remote control.
i have been using this service since November,2010.But this problem could not be resolved.

my ID is [protected]

and my contact no is [protected]

upto this date,i have changed 1 remote but problem still going on

This is my complaine to airtel
Dear Sir/Mam
Subject:Surprise to see your burst customer care services ,without call my amount is deducting

First of all my balance is reduced to Rs 60 massaging that GPRS is activated by customer care Mr.Vivek during complaining on 198 about my other mobile no.[protected].
But actually no services are activated by me & no one other uses my cell.Because this is not the first time it happens
Again I talked and complained to Sr. Executive officer Mr. Atul Kumar through customer care (198) . After deep discussion Rs. 60 is returned .

But I was surprised that again sending 12 times same MSG (Live Arti) continously and deducting
Really it is very shamans work of Indian Airtel which is an standard company.
Rs.5 multiplied by 12 i.e.Rs. 60.Due to these deduction I was unable to contact my family in time

Kindly take necessary action against Mr.Vivek & Mr. Atul Kumar (costomer care office Hajrat ganj, Lucknow)
and refund my Rs.60 for mobile no. [protected] and Rs.50 for mobile no. [protected]




Thanks with regards,

Laxmi Kant Tiwari
Lecturer (Selection Grade)
Department of Applied Science & Humanities
Kanpur Institute of Technology Rooma,
Kanpur (U.P.), India
Mobile No.: +91-[protected]
http://www.kit.ac.in/

I have this connection with 2 STB ( one HD and othe SD) ID: [protected]. One is in safe custody. The other with HD was charged with a new package in the beginning of the month on 02 Aug 11 with South Super Value with 119 channels @ Rs.120 pm + taxes . This was done over the mobile through customer care. However, after charging I found that the package was South Value › 164 channels @ Rs.165 pm + taxes.

I called up immediately to restore it to super value pack @ Rs.120 pm + taxes. But this time the new chap just noted the complaint and refused to change it with an assurance that it will be changed within 24 hrs. I called up again on 03 Aug but with no result.

Even now the package is same 'South value and the daily deduction has started. My aim was to top up the HD package @ Rs 65. But now with this kind of response I wonder what I would do.

Air tel tries this smart act with delays and deducts money from the customer. Actually they are loosing the faith of the customer by trying these cheap tricks.

Suji Nair

[protected]airtel)
[protected]BSNL)

Sirs,
I was using airtel Digital TV service for some time, after one year was over i paid 2600/- for recharge. After that the quality of channel was very bad. I lodged a complain for the same, they demanded 100/- as service charges. Which I refused to pay and asked them to take back the DISH and Set Top Box, and also asked them to refund my unused amount. They promised me after they collect the STB from my premises they will refund the amount. Till date they have not refund the same. My TV Account ID is [protected].

I am closed my airtel postpaid connection & I paid everything against that mobile no [protected]. I request to Airtel customer care to close the no & I received request no[protected] after that I called airtel customer care for status about that connect that closed or not airtel customer center ans pls call after 2 houre. I called airtel customer 4-5 times and every time I received same ans that - pls call 2 houre.

Please see the problems I dont want to Pay extra amount what I am already closed

Mrinal Kanti Debnath
[protected]/[protected]
(*Please call office Lunch time 1pm to 2pm)

This is to inform and remind you that the complaint against the Registration No. DELNO/E/2011/03278 - PF Withdrawal, is not yet resolve and the money has not credit to my HDFC account till date since May, 2010. Moreover, I have checked the status at "http://59.177.81.198/homepage_claim_status_new.php" STATUS for Member ID: DLCPM[protected]

Claim ID : DLCPM[protected]

Status : CLAIM FORM 19 FOR PF SETTLEMENT FOR MEMBER ACCOUNT NO DLCPM[protected] HAS BEEN RECEIVED ON 02.05.2011 IS UNDER PROCESS

Claim ID : DLCPM[protected]

Status : CLAIM FORM 10C FOR WITHDRAWAL BENEFIT/SCHEME CERTIFICATE FOR MEMBER ACCOUNT NO DLCPM[protected] HAS BEEN RECEIVED ON 02.05.2011 IS UNDER PROCESS. Delayed since May, 2011

SIR/MADEM
i fill form on july 18 for airtel broadband connection they said to me within 5 days your connection wil complete but stil now i am waiting for that when i call him they always say to me wait for 2 days 3 days and they are not refunding my money,sales person always miss behave because they know very well i am not local please tail me what i do please what i do i have no option .this is my last way i have not any option.sales person name is sager and no-[protected]..................................
thanks

I am Ravikiran. I have applied for a new broadband connection on[protected].I have paid almost Rs 1500 for the same. My application number is 261680. I was promised that the connection would be given by[protected].
But to my dismay, I have not got my connection till today. I am supposed to get the connection with in seven days as per the rules of Airtel.
I have contacted the concerned persons repeatedly and I have always got vague reply's or no answer from their side. I am really fed up with their service and these people not even bothered to at least inform me via phone/in person when I will get the connection.

Please let me how I should proceed against these irresponsible service providers.
My Number:[protected]

Never go for Airtel broadband connection....
They are worst service providers......

We have taken corporate Toll free number from them and experiencing worst service from them.....
They have taken huge capital investment from us and monthly we pay 7500 rs as monthly rental to them. Just think about amount we have been paying to them .....
On top of it they disconnected our connection without any intimation with out any reason...and after repeated reminders for past 6 days....they have not activated our number...
[protected]

Requested sir,
Im Rameshkumar from namakkal, My Airtel Digital TV is now suspended. My customer id:[protected]. I want to know the reason for suspension. My account balance is Rs.144.42. But day by day my balance is decreasing on suspend mode. current balance-135.00 Rs.But my TV is not active for 5 days

I am living in Ahmedabad city, and at my home there is no network at all of Airtel. I have invested Rs 2500 in 3G USB modem and I am not able to connect to network at all. Simultaneously I have purchased a Prepaid SIM and I am not able to make/recieve call on this number due to no network coverage. There is full network coverage of other mobile operators. I have complaint saveral time to Airtel customer care and sent mail 3 time and there was no response from their side except acknowlwdgment mail. I am suffereing from this problem since one month and I am fed up with the support of airtel for thier such a poor service. After complaining through all possible mode, I even couldn't get a single response from their side. I have also complaint to nodal officer but there is no response from that side.

My 3G USB prepaid modem sim: [protected].

I was looking for a internet connection in my home, as I was little hurry I applied for Airtel broad brand connection one representative came and supplied hand set modem etc..I gave cheque for device charge and one month advance it was on 10 th July ,next day device charges deducted , on 19th advance as well .
Chq Paid-MICR INW CL-BHARTI AIRTEL LTD [protected] 19 Jul 2011 649.00
still I haven't got connection, representative not giving any proper reason but rarely picking phones.
I need urgent connection almost one month I waited for Airtell, what should I do? can I use this device for reliance connection? how I get money back? can I take any action against them?

Subject: Airtel Inaction, Ineptness & Irresponsible Behaviour!!!: Service Complaint 1141040

Please find appended below mail I have sent across to airtel aurthority for you to have idea about my problem:
Hi,

I had lodged a request for a change of address to my broadband connection on 5th July 2011. The person told me that the connection would get transferred in 3 working days and later on 9th July someone calls me up and says since the Airtel system was down it will take 20 days to do this transfer rather than the regular period of 3 days for the transfer. When I asked for a date for transfer he had given me a date of 20-22th July, 2011. Also he told me I will not be charged for the period that there is no connection in my house, but will only be charged for the regular 3 days it takes to transfer the connection.

Finally I received a call from someone from Airtel to tell me that the complaint will be acted upon and to give a convenient time. I had told them to come on Monday, 25th July at 10:00 a.m. to my place for the installation. There was no one from your end to act upon the complaint. I gave a call again to the customer care and the person said that the guy will come post 2pm the next day but then however as expected they smartly come to my place at 10am when I am extremely busy with my work for installation. The guy's unruly behaviour with me and my neighbour is not tolerable-- He was supposed to do the wiring from our terrace but forced to use our neighbours and upon their refusal he threatens me that "If i die the entire blame will come upon me (which is me in this case)" Is that the behaviour I should be expecting from Airtel team?

I was told by the guy that someone called Lalit Mishra would come for your activation the next day which was 27th July but that never happened as well the guy gave me wrong coordinates for Lalit..I kept following up with customer care thereafter from 28th July and was given a time frame of 48hrs and it would get activated, the last assurance for the same being on 2nd August 10 am and I assume another set of 48 hours are over and still not been activated.

I again called up your customer care and the guy there is now saying that it will take further 20 days for Airtel to act upon this complaint as in her records it has been registered on 22nd July. And now when I told the guy to transfer the call to her senior, she put me on a hold of 20 mins!!! And then puts me on the call again for 15mins and finally says that the person is not available and gives me contact number of Mr. Abhishek Parmar where he has not been responding ! I cannot keep taking leaves from office just so you can come & install at your leisure, whim & fancy!

And another thing is you keep raising bills when I havent been using your services for almost a month. You have another thing coming, if you think I will pay for services not rendered!!!

You have been utterly irresponsible and inept if you expect me to wait for further 22 days making the period of wait 48 days!!!! I would rather take broadband services from another Service Provider than wait for 48 days!!! It is not as if you are the only one around to provide IP services that you can give such answers to your loyal customers!

I have been using Airtel services for the past 5+ years now. And I expected better services from you!

If you are really going to take 22 more days, I would rather you close this complaint & let me know, so that I can forget this episode & approach Vodafone or Reliance or any Tom, Dick & Harry rather than you who takes 40 days to act on a service request!!!

I would expect some response from you on the same or else I would be forced to pull the matters up to the consumer court.

Look forward to your response.

Kind Regards,
Nisha Jaspal Singh
+91-[protected]